Riu Bambu

I have friends who swears by Riu hotels, been I stayed there for 6 nights and it was mediocre at best. The food options were horrible, I had to eat an omelette for breakfast everyday because that was the best option they had. Even when we ventured to other Riu hotels the people we met said the same thing about the food. The liquor wasn’t that bad and the pools were nice and clean also. The beach had way too much seaweed for me but once I made it pass that and into the water, it was fine. The staff was ok! The first night there we had to call the front desk for wash clothes which took forever, we ended up just asking a made that was cleaning another room for some. So basically don’t call the front desk because you’ll be waiting awhile, the best thing to do is to walk there and ask in person.

The resort was adequate except the room we we're in had a shower drainage problem that wasn't handled until 2nd day. It was not fixed thoroughly just made tolerable, briefly. The activities were not readily accessible for viewing. The schedule was on a chalkboard in A corner of the pool area. Also there isn't a shuttle between the property areas ( casino, splash and disco.)

The hotel upgraded us upon arrival. They were very helpful with any questions. There was plenty for my teens to do. There was multiple pools two swim up bars. Housekeeping was pleasant and the room was well kept. I think i will be sticking with RIU resorts for any trips i book.

The resort is beautiful and the beach is fantastic! However the food and the service was not so great. We experienced a cell phone charger missing from the room where it was plugged into a usb outlet on the nightstand when asking the front desk about it Vincent basically told us that there was nothing he could do. I asked him if he had an area that the room attendants would put any items they found because we needed it because my phone was almost dead in order to get my ticket for my flight the next morning he basically laughed at us when i asked him for a manager and he said there was no manager there. I find it very hard to believe that a resort of 1000 rooms plus several restaurants on a beach wouldnt have a manager(s) there and if not how scary is that? He said they would contact me the next day which I explained again we were leaving in the am and he just kept repeating the same thing which we took as a “sorry about your lck i am not going to do anything and like you said you’ll be gone tomorrow” He never apologized or even acted as if he was surprised. The food in the restaurants was just OK it was not a place that you would ever go back if you were paying for it and had choices. The overall sevice just wasnt that friendly or helpful as other resorts/countries we have been to.