Riu Bambu - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4929 reviews

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  Worst experience ever!!!!

  My family was part of a group who traveled from Charlotte, NC to the DR for a birthday trip. Riu Bambu was the hotel that was selected for the lodging. We arrived on Thursday June 12th. The first thing that was unpleasant was that there was no one to help us with their luggage to the room. 3 women had to struggle to the room which was far away from the check in location. The first room we were given was 7128. When we arrived to the room, we realized that the AC was not working in the room. While waiting for someone to come check the AC we noticed bugs crawling on the bed. I have attached pictures of this. Once the maintenance person realized that the AC was not fixable they moved us to room 1806. So we had to lug our luggage once again to another room without any assistance. Once we arrived in this room the AC was indeed working but we noticed ants crawling on the floor and bedding was dirty…on top of the shower had remnants of dead roaches in the corner of the shower and the tv wasn’t working (see attached pics) we called to inform front desk and to ask them for face towels. After waiting over 2 hours we walked to the front desk and was told they couldn’t give us the towels and we had to wait until housekeeping comes. 30 minutes later the housekeeper arrived to changed the sheets and whole changing the sheets another dead bug comes out of the sheets and she “flicks” the bug on the floor and doesn’t even pick it up after she’s finished making up the bed. She said she would have maintenance come and spray for the bugs and no one ever came. By this time it was after 10pm and we were aggravated, annoyed and tired so we slept on top of the bed and wrapped ourselves up in a towel. The next morning we woke up and made a reservation at the Bahia Principe Fantasia resort which is 2 miles away. We were greeted immediately by their staff and they helped us with our luggage to the room and were very helpful. We never heard back from anyone from your resort to even follow up from the experience. Before we posted our experience online we wanted to reach out to you all in hopes of a resolution that is conducive to us but no resolution was made and we keep getting bounced around so maybe this review will get to the right person who can make this disaster of a trip somewhat better.

  Jul 01, 2025
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  Riu Bambu:1, seaweed issues: priceless

  Hotel is the same. It's busy as usual. Activities aplenty. Rooms cleaned everyday, no issues. The hotel is good. Now to the main reason for the review: seaweed issues. I normally come to DR during the Easter period. This year (because of my boys finishing university and high school) we all decided to go Punta Cana in July. We were extremely surprised and shocked at the level of seaweed on the beach. It was everywhere and I do not think that the powers that be know what to do. They try to clear the seaweed, but their efforts are futile. They clear It and the seaweed multiplies 😂. It is a natural phenomenal, so you cannot moan or complain. So, if you are a 'let's jump in the ocean' kind of traveller, you will be disappointed currently. Apparently, this issue will continue up to august. So, be prepared for heaps of seaweed on your beach if you go to punta Cana and surroundings. The cities that share the Caribbean sea may fair better with less seaweed. All in all, the vacation was still good but I chose not to go into the ocean. It would not do you any harm if you choose to. Good luck and safe travels! I have added some pictures, taken on the beach.

  Jul 01, 2025
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  Don’t listen to the other reviews, this hotel is AMAZING!

  This trip was honestly amazing! The staff are amazing and are so helpful. I arrived at the hotel and I suffer with my lower back pain and I was on crutches and they changed my room to accommodate my needs. They also explained that I can book a table for my birthday at any of the restaurants and they will decorate it for me! The grounds are BEAUTIFUL! There are many shops for gifts etc and people on the beach selling stuff. I did excursions with one of the people on the beach and all of the excursions ran smoothly! There are many activities that the animation team will do with you such as water polo or a dancing exercise class. The pool with a bar was lively with music mixed with reggaeton, dembo and rap. If this isn’t your kind of thing, there are other quiet pools to sit at. The food on the resort is honestly nice and there is so much selection. If you want to go to an a la carté, just make sure that you get there by 6:30pm as the lines get really busy. The drinks are quite average in strength, but if you ask them to top it up more they will. The rooms are well kept and cleaned everyday if you ask them to and they will decorate it special for your birthday or anniversary along with a gift. The entertainment was boring if you ask me…. But the riu parties are so good and are in a separate place to everything else so if you don’t want to hear or see that kind of thing, you don’t have to. The splash park is also good, not that many slides or anything but they have around 6 slides and they’re all quite good, it’s just around a 15 minute walk from the resort as it is near the Riu Macau (or however u spell it). All in all, I was extremely happy with my stay! Definitely would go back!

  Jun 30, 2025
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  Amazing Hoilday

  The service and the people who work at the Riu Bamboo were amazing especially the people who worked in the main restaurant. They were always really kind and welcoming. They are definitely one of the main reasons that we would not hesitate to recommend the hotel to friends and family.

  Jun 29, 2025
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  Hotel Riu Bambu June 2025 Family Vacation

  This hotel does not meet the standards of a five-star establishment; I would rate it at best as a three-star. During my stay, I encountered issues with the service, which were eventually addressed but only after multiple attempts. Additionally, I felt that there were disparities in the treatment of guests. While the staff did respond to my concerns, the overall experience was below expectations for the price paid. The rooms are outdated and in need of significant repairs. Expect two or three-star service at best; do not believe that you are going into a five-star hotel.

  Jun 28, 2025