Punta Cana Princess All Suites Resort & Spa

We have been to the Punta Cana Princess 7 times. This time we booked through Cheap Caribbean.com, BIG MISTAKE. NEVER have we ever been booked in this resort where we were not VIP status, yet we paid more than people we met that were VIP. I WOULD NEVER BOOK THROUGH CHEAP CARIBBEAN.COM ever again. And since Punta Cana Princess is going down hill, we will not be returning. The beds are like sleeping on concrete. Their food is awful. There are sensors in the rooms that turn the AC down to vent mode when you are out of the room. When you return to the room the AC can’t recover and at night there’s no movement while sleeping so the AC goes back into vent mode and you sweat. The new renovations that were done years ago are not very well kept. I hate the enclosed toilet, there’s hardly any room to move with the 2 rolls of toilet paper on the wall......and the trash can along side the toilet! ( I would remove it but housekeeping kept putting it back). I ended up keeping my own room up and putting the card in the key slot for housekeeping to stay out. Was not a very enjoyable experience this time at all right from the start. We requested building 5 for our group of 11 guests through Cheap Caribbean.com. It was stated on OUR reservations but NOT on The Princesses booking from Cheap Caribbean. We were placed in the worse part of the resort. We were able to get The Princess to move us all to building 5 on our second day, but we were still not given VIP status because of WHO WE BOOKED THROUGH. We will vacation elsewhere in the future and book through our agents prior to Cheap Caribbean.com.

I set out to run away from home, work, kids, everything for a solo week of peace and tranquility in a safe, smaller and quiet location/hotel. I have traveled to Punta Cana in the past and loved it. Weather Network was showing full sunshine for 7 straight days so my search commenced. I had never used Cheap Caribbean before as I live in Canada and typically book through Canadian resalers however I thought I would look at comparing pricing and even with the US exchange that is a killer for us Canadians this package worked out to be less that what I was finding on my preferred sites. BOOK IT I said! I did have some questions and had to call the Customer Service line and can't begin to say enough about the wonderful , cheerful and very helpful person on the line!!!! As for the downside ......the flights to and from Toronto/Punta Cana were not direct ones and I had to fly via the US...yes, I did have the option to select direct flights from Canada but that would have increased the cost of my package significantly!!!! Outbound was fine with luggage being directly routed to PC however the return was not great at all.....stop in Philly, collect baggage, pass security, Customs & Immigration and race from terminal A to F in less than 48 minutes!!!! Your do's and don'ts ask that we don't talk about other companies so I won't mention the name of the airline but rest assured that I have spread the word to everyone I know to NEVER fly this airline again.....their service was horrible......everyone has bad days but these people clearly ALL had issues and were crabby and totally unfriendly (except when we were deplaning! Bye bye, see you again....NOT!!!). Now for the hotel.....what to day that my 5 out of 6 5 Palm rating hasn't already said??? From check in to check out and every moment in between it was fabulous! Staff is warm , friendly and accommodating. So wonderful to wake up to HOLA....BUON DIA.....and those beautiful smiles! Food options were plentiful and very well presented. No one will starve at this hotel that's for sure! A la Carte restaurants were great......don't forget to visit them all both at this hotel and it's sister properties adjacent to it. (my faves: La Petite Fondue, Swiss, Rio Grande Steakhouse, Il Bacio Italian. At the Princess Caribe DO NOT MISS El Rodizzio Brazilian Resto in the Princess Tropical and the lovely Creperie/Coffee bar there too!!! (Wish the Princess All Suites Adult Only had a nice coffee bar like that hint hint). The beach: Plenty of palapa's....never had to struggle to find a spot close to the shore. Service: FANTASTIC! The only critique I have (and I am not a pool person so please take this with a grain of salt) was that it could have been cleaner......I saw way too much bird poop floating around and that was a turn off. I would definitely recommend and already have recommended both this hotel as well well as your website to all that ask......I will return there and use your tool to compare pricing. Thank you for reading this long review and keep up the good work!

Staff greets you by your name. Overall wonderful staff!! Bar staff was amazing bartenders i have EVER MET!!! Food wasnt the best but still so so.

Cheap Caribbean was very easy to use and Punta Cana Princess All suites resort and spa was a perfect destination for our honeymoon ‘n Customer Service is top notch and they are so friendly!!! They made our room with flowers and had a bottle of champagne waiting for us when we arrived. Bartenders were amazing especially the lady at the pool who always said rrrrrrrrrrr (jokingly rolling her tongue with r’s). She then would work later at the lobby very friendly and fun! Bartender Freddy at Mare Nostrum restaurant was also amazing and very welcoming! I would recommend 100 times over!! Joseph who worked at the spa was very kind and not pushy!