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Ocean Maya Royale

Mexico - Riviera Maya

Our Rating
3 Nights with Air from $629 All-Inclusive
Info Customer Reviews Questions & Answers

It's been a hard-day's night, and you've been working like a dog, so cash it in and escape to Ocean Maya Royale to indu ... More

Customer Rating 174 Reviews
Value
 
4.5
Service
 
4.5
Beaches & Pools
 
3.9
Dining Options
 
4.0
Room Comfort
 
4.2
4.3 out of 5
"We just returned home after spending 7 days at Ocean Maya from March 4-11. This resort was everything we could of dreamed of for our 2 daughter's and their husbands. We spent the majority of our days a..." – Toothpro
167 out of 190 (88%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.5
Service
 
4.5
Beaches & Pools
 
3.9
Dining Options
 
4.0
Room Comfort
 
4.2
4.3 out of 5
"We just returned home after spending 7 days at Ocean Maya from March 4-11. This resort was everything we could of dreamed of for our 2 daughter's and their husbands. We spent the majority of our days a..." – Toothpro
167 out of 190 (88%) customers would recommend this product to a friend.
Coati fountain to the lobby lemur @ Ocean Maya view from the boardwalk the first day Pier looking back towards beach & Italian restaurant Pool entrance of hotel Panorama of the beach area Double Room lobby of the hotel Pool Bar @ Ocean Maya Pool Area Beach/boardwalk Cabana view Hotel Lobby Beach Chair Heaven!!! The main water feature Privilege Junior Suite lemur whisperer
All Customer Reviews
1-4 of 174 reviews. Sort by
February 16, 2018
We're planning to come back

We just got home from 5 days of perfect weather in Riviera Maya. Ocean Maya Royale is a fantastic resort. We specifically chose this place because it's not huge. You can walk anywhere in 2 or 3 minutes. There's a swim up bar, 24 hour bar, lots of activities and live entertainment. The restaurants are absolutely excellent, and without lines. You'll need to prebook a Hibachi table at the Japanese restaurant, but no other reservations are needed. Travel to/from the airport and activities was easy and reliable.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Ohio
Age: 45-54
Travel: 1-2 trips/year

February 16, 2018
Ocean Maya Royale

My husband and I recently completed our 2nd vacation to Ocean Maya Royale. Upon arriving as a Privilege guest, you are taken to a private room for check-in and they are very welcoming, giving you special treatment the whole way. Our concierge, Jose Carlos, met with us and was an excellent resource throughout our stay with anything we may have needed or to answer any questions. I can't say enough good about him! After that, we were escorted to our room by Dafne, our butler, who again was very professional and welcoming. She had personally gotten our room ready, leaving a welcome note on the bed along with an arrangement of flower petals and a bottle of wine. Very romantic! She too was available to us each day during our stay. The first day we had the uncomfortable sales pitch to join their loyalty program which seems a lot like a timeshare. It was a "no pressure" meeting and at any time we could say no thank you and part "as friends." However, a good 2 hours into it, when we said no, we weren't interested, it indeed became a pressured sales meeting with multiple attempts to keep us there. We just wanted to go to the beach and enjoy our vacation! I felt captive in their office building and of course, the person we "needed" to finish out the meeting was with someone else. So after about 10 minutes when we were ready to walk out, they finally just let us sign the refusal form and leave. This sales pitch is what lowers my rating of the resort and also makes us unlikely to visit again. The food was above average and the Privilege guests have 6 restaurants to choose from. We ate quite a bit in downtown Playa del Carmen just because we love the authentic Mexican food that can't be beat in small, local restaurants. The Privilege beach has a really nice cabana area where you can get food & drink service but the beach is lacking and honestly, we didn't even go in it there. The pools are beautiful, one is the "party" pool and one is more laid back and quiet. We enjoyed seeing all the wildlife around the resort as well and were able to get some awesome pics right from our room's balcony. It was not uncommon to see deer on our nightly walk to dinner. The housekeeping and dining staff were all very friendly and definitely accomodated any requests. The front desk staff could've been a little friendlier the few times we went there. As my husband said, they seem to be good at first impressions but the service declines after the check-in experience. The staff in the Privilege Guest Services were nicer and more helpful. The information staff in the lobby were always helpful whenever we wanted to go anywhere. Overall, the resort is great but the sales pitch is really a downer for us. We spent a fair amount of money to go there for a week and don't feel we should've been pressured like that. For that reason, I most likely will not visit a H10 resort in the future. With that caveat, I would tell anyone it's a great resort, but if you decide to go there, research the H10 Premium program online first so you know whether you are interested in learning more or not. That way, you can decline right up front and not waste your time when you could be enjoying the beautiful Mexico sun from the beach!

Privilege Junior Suite Ocean Maya Royale
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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Pennsylvania
Age: 45-54
Travel: 3-6 trips/year

February 7, 2018
An excellent stay

The room was spacious and comfortable. The pool area was lovely, but the beach area was limited. There is a significant lacking in the handicap facilities. The toilets are not of the required height, there were no grab rails. You could tell this wasn't to US standards.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Ormond Beach,Florida
Age: Over 65
Travel: 1-2 trips/year

January 28, 2018
Great time!

Ocean Maya Royale exceeded my expectations! Immediately had great customer service. While checking in they brought us amazing drinks. Our room was in a great location. Close to the lobby and pools. Room was simple and comfy. Mini bar amd room were cleaned and restocked everyday at a reasonable time. My friend and I got a massage while there. Jose was amazing and prices were definitely reasonable for vacation. My only complaint would be my shower was never warm. On the last day was when I finally had a hot shower. Overall this resort was amazing. I definitely would recommend it and will be going back. Also more of a couples resort. I went with a girlfriend but still had a great time. Met great people so that helped!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Ann Arbor, MI
Age: 25-34
Travel: 3-6 trips/year

Room Information

Ocean Maya Royale features 243 luxurious, modern and stylish guest rooms outfitted with the best of amenities during your stay. Each room comes equipped with a sofa bed, furnished balcony, flat screen TV, air conditioning and much more.

Room Details

Maya Deluxe
Hotel/Studio Unit Details

Privilege Junior Suite
Hotel/Studio Unit Details

What's to Love

While relaxing near one of the pool's hydromassage jets, you have a perfect view of the pristine ocean and beach...Ocean Maya Royale offers paradise no matter where you are!

 

What We'd Change

It can get a little jammed at the swim-up bar when the party is hopping, so use BOTH cup holders in your pool raft and you'll be ready to float through paradise.

 

Why You Should Go

Ocean Maya Royale is a fresh and exciting adults-only resort that is ready to pamper loving couples and sexy singles throughout their stay.

Available Amenities

  • Volleyball
  • Concierge Services
  • Conference Facilities ($)
  • Currency Exchange
  • Daily Maid Service
  • Dive Shop
  • Fitness/Exercise Room
  • Jacuzzi
  • Kayaks
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Scuba Certification ($)
  • Snorkeling
  • Internet Access ($)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Aerobics
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Wedding Services
  • Parking
  • Medical Services ($)
  • Jet Skis ($)
  • Parasailing ($)
  • 6 Restaurants
  • 3 Bars/Lounges
  • Porter/Bellhop
  • Multilingual Staff
  • Catering
  • ATM/Banking
  • Massage ($)
  • Theater
  • Elevators
  • Audio-Visual Equipment ($)
  • Spa Services ($)
  • Handicap Room Available
  • Room Service
  • Dry Cleaning Services ($)
  • Business Services ($)
  • Mini-Mart
  • Honeymoon Packages ($)
  • Beach Volleyball
  • Wireless Internet
  • Tour Desk
  • Breakfast (complimentary)
  • Watersports Center ($)
  • Beauty Salon ($)
  • Car Rental Available ($)
  • Gift Shop ($)
  • Near the beach
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Dive Shop(s)
  • Fishing
  • Golf Course(s)
  • Jet Ski Rentals
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Nightlife
  • Parasailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Water-Skiing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Ocean Maya Royale

Carretera Federal Chetumal km 299

+98 48 73 47 00

Hotel Description

Ocean Maya Royale: Escape to an All-Inclusive, Adult-Only Wonderland

It's been a hard-day's night, and you've been working like a dog, so cash it in and escape to Ocean Maya Royale to indulge in an all-inclusive, adult-only, beachfront paradise in Riviera Maya. Perfect for destination weddings, honeymoons and romantic getaways, Ocean Maya Royale is well-equipped to ensure the utmost luxury from the resort's deluxe amenities, gourmet food and supreme pampering at the Health Spa.

Grab your swimsuit and toss your sarong in the suitcase! You'll want to look your beach best when you stroll along the velvety sands of Ocean Maya's private beach or dog-paddle throughout the resort's two pristine swimming pools before you snag a frosty daiquiri at the swim-up bar. Get your vitamins for the day by stopping by the Fresco Bar for one of their famous fresh-fruit juice concoctions, or rev up your engines at Mike's coffeehouse with a cup of joe. With your fuel tank full, dive into the Caribbean, by scuba or snorkel, to behold an underwater world teeming with vibrant marine life. Then, shake off the salt water with a trip to the sports club for a tennis match with your sweetie. If all the activity leaves you tired, rejuvenate at the Despacio Spa with an Anti-Stress Massage, and you'll be ready for a wild night.

Ocean Maya Royale's five restaurants offer delicious, first-class international cuisine, like the teppanyaki-style Japanese restaurant, Yookoso, and local seafood specialties available at the Mexican restaurant, El Charro, your taste buds will enjoy vacation dining that's out of this world.

When it's time to head back to your deluxe room, the Privilege Junior Suite offers a bevy of upgraded perks. It's the perfect romantic setting where you can fix a nightcap to be enjoyed under the stars, on a private balcony, before pulling up the sheets of a huge, king-sized bed, and drifting off to dream of paradise.... Oh wait, you're already there!

This hotel is All-Inclusive
Features include:

  • Food, national drinks and snacks
  • Evening entertainment and theme nights
  • Non-motorized water sports
  • All gratuities


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

La Hacienda
Type: International cuisine
Hours: Breakfast- daily, 7am-11am; Lunch- daily, 12:30pm-3pm; Dinner- daily, 6:30pm-10pm
Description: A wide variety of international dishes and theme nights especially designed to please all palates.

El Charro
Type: Light Fare
Hours: Lunch - daily, 11am-5:30pm; Dinner - daily, 6:30pm-10pm
Description: Lunch, snacks or dinner: hamburgers and hot dogs, local Mexican, fruits, smoothies and desserts.

Yookoso
Type: Asian
Hours: Daily, 6pm-10pm
Description: A wide variety of Asian cuisine, just a few steps from the beach.

Mike's Coffee
Type: Coffeehouse
Hours: Daily, 4pm-11pm
Description: Coffees and teas.

La Dolce Vita
Type: Italian
Hours: 6pm-10pm
Description: Enjoy a selection of Italian specialties, meats, and seafood. This beachfront location offers spectacular views and an intimate setting.

Blue Moon
Type: International
Hours: 6pm-10pm
Description: Enjoy a romantic dinner, featuring a variety of international cuisine.

All hours are subject to change.



BARS/NIGHTLIFE

Lobby Bar
Daily, 24 hours.

Swim-Up Bar and Aqua Lounge
Daily, 10am-6pm.

Fresco Bar
Daily, 11am-5:30pm.



BEACH

Ocean Maya Royale is located on an exclusive stretch of beach and features Balinese sun beds.

POOLS

Ocean Maya Royale offers 2 swimming pools with hydro-massage jets and individual sun umbrellas.

SPORTS/ACTIVITIES

Water

  • Kayaking

Available for an additional charge:

  • Scuba diving
  • Snorkeling
  • Catamaran
  • Parasailing

Land

  • Tennis
  • Volleyball
  • Fitness center
  • Beach activities
  • Aerobics

Golf
Golf courses are available for play near the resort.



INTERNET

Ocean Maya Royale offers complimentary Wi-Fi access throughout the hotel.

SPA SERVICES

Despacio Spa Centre offers a wide range of services that will leave you feeling relaxed and recharged for an additional charge. Services include:
  • Beauty Salon
  • Massages
  • Skin treatments
  • Bridal spa treatments


WEDDING/HONEYMOON

The white, sandy beaches, magnificent gardens, and sweeping hotel terraces will ensure that your ceremony is both romantic and original. A Complimentary honeymoon package is available. Please contact the hotel directly for more information about services and packages.

CHILD CARE

The Ocean Maya Royale is an adult-only hotel. No guests under 18 years of age are permitted.

ADDITIONAL INFORMATION

Location
Ocean Maya Royale is located 22 miles from Cancun Airport (CUN), 9 miles (10 minutes' drive) from Playa del Carmen and 28 mi from Cancun.

Check In/Check Out
Check-in: 3pm. Check-out: noon.

Minimum Stay
A 3-night minimum stay is required at this resort except for the following travel dates:
A 4-night minimum stay is required for travel April 9-April 23, 2017.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Adults-Only
Effective May 1, 2011, Ocean Maya Royale became an Adults-Only resort, the perfect retreat for couples and anyone 18 years of age or older.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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Privilege Junior Suite
4 days, 3 nights
Travel Dates 4/9 - 4/30
Starting at $629 was $999
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 6 days left to book!
4 days, 3 nights
Travel Dates 3/6 - 4/11
Starting at $689 was $1099
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 6 days left to book!
5 days, 4 nights
Travel Dates 5/1 - 8/20
Starting at $709 was $779
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 6 days left to book!
6 days, 5 nights
Travel Dates 8/21 - 10/31
Starting at $729 was $719
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 7 days left to book!

Need Assistance?

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(800) 915-2322
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All Mexico - Riviera Maya Resorts