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InfoCustomer ReviewsQuestions & Answers
It's been a hard-day's night, and you've been working like a dog, so cash it in
and escape to Ocean Maya Royale to indu
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It's been a hard-day's night, and you've been working like a dog, so cash it in
and escape to Ocean Maya Royale to indulge in an all-inclusive, adult-only,
beachfront paradise in Riviera Maya. Perfect for destination weddings,
honeymoons and romantic getaways, Ocean Maya Royale is well-equipped to ensure
the utmost luxury from the resort's deluxe amenities, gourmet food and supreme
pampering at the Health Spa.
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"We just returned home after spending 7 days at Ocean Maya from March 4-11. This resort was everything we could of dreamed of for our 2 daughter's and their husbands. We spent the majority of our days a..." – Toothpro
233 out of 271 (86%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.5
Service
4.4
Beaches & Pools
3.9
Dining Options
4.0
Room Comfort
4.2
"We just returned home after spending 7 days at Ocean Maya from March 4-11. This resort was everything we could of dreamed of for our 2 daughter's and their husbands. We spent the majority of our days a..." – Toothpro
233 out of 271 (86%) customers would recommend this product to a friend.
All Customer Reviews
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June 10, 2019
Perfect Birthday
My girlfriend and I spent a week here for my birthday this year. What a treat this resort was. The staff was amazing, they were very accommodating and extremely professional. The room was amazing, it had all of the amenities we needed to ensure a great trip.The food was excellent. I will say that the buffet food was pretty standard but it was still good. All of the restaurants that's were not the buffet a la carte style were excellent. The drinks and pool service were great. I will say though that they didn't have enough employees serving the drinks poolside for all the people there but the bars are so close it didn't even matter. The front lobby and staff were amazing and while the one employee whos job is to sell upgrades in regards to spa treatments and what not was somewhat pushy I didn't mind as I realize this is her job, we politely declined after talking with her briefly and she never bothers us again however she did remember our names and made sure to say hello every time we crossed paths during our stay. The beach are was very clean and some nice shaded areas in palm trees to relax without frying in the sun.
The staff is AMAZING here! But the food is of bad quality. Flavorless & cold most of the time. The beach is covered in seaweed therefore you cannot go into the beach. The pools are great but you have to wake up earllyyyyyy in the morning in order to get a chair or else you are out of luck. Overall this resort was not a great first time experience : /
From:New York, Long Island Age:19-24 Travel:1-2 trips/year
May 30, 2019
Great place
Second time here. Will be back next year! I will say if you're a beach person then you might not like this place. if you are a drinker and love the pool and love friendly people then you'll love it here. Rooms are beautiful and clean. Overall great place
Talk about a good value! 9 of us girls met up here for my sister’s 30th birthday. We had the best time! The food was much better than the last Mexican all inclusive resort we stayed at. The hibachi restaurant was one of our favorites. The entertainment team was great! We enjoyed the daily music by the pools, different activities, and nightly shows. The 2 pools were great too. Both very big! One was more laid back for people that just wanted to lounge, the other had the swim up bar, music, and more activities during the day. We had 3 girls staying in our room and it was a great size and very clean. The resort was smaller which we loved! Easy to get to and from your room and to the pools/beach. The only problem was the beach had a lot of seaweed so we couldn’t get in. This obviously wasn’t the resorts fault. The beach entrance though was weird, from the resort there is a boardwalk that runs along side the beach. To get to the beach entrance to get into the water, you had to walk to the sides of the resort to get in. Other than this, we had a great stay and definitely recommend for groups or just couples wanting to have a good time.
From:Louisville, KY Age:25-34 Travel:1-2 trips/year
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48 questions, 217 answers.
how much is the upgrade for privilege bracelet at the ocean maya royale in cancun pe day?5 answers
booked trip for 6/9 and didnt have option for privilege svcs on screen and now head of it what can i do now?
8 years, 101 months ago
kimidat
Don't know as I have never stayed at this resort
LauraH
To receive a price for upgraded amenities please contact our existing reservations department at 1.800.915.2322.
DanielleCC
Don't quote me but I think they said $40/day. We got the upgraded room for free because they had availability when we asked at check-in.
BTW- All the specialty restaurants are normally first-come first-served so there was no problem with reservations.
LuckyMe
They charge 20 per person per day but that gives you access to just the Privilege past of the beach and a sectioned off part of the rest. I didn't think it was really worth it but that was my opinion.
soulofmazda
$20 per person per day
mogi
Does the upgraded wrist bands include the better liquors or top shelf?
Marrich
You are able to upgrade when you are there without a problem. I believe it was $40pp per night. It was worth it for me.
Peto
I live in lasvgas nv. and will be going solo what place is at my best price2 answers
8 years, 101 months ago
Jim
CheapCaribbean.com has many properties which would appeal to a single traveler. Speaking with one of our experienced destination specialists might help to narrow your options to find a property meeting your requirements. Our office is open 5AM to midnight EST 7 days a week. 1-800-915-2322.
ccsusan1
At Ocean Maya, you will not meet other single people in your age group easily. When I was there there were a few singles in their early 20s, but everyone else was paired off.
Nurseshark
Number of rooms at Ocean Maya Royale? When will Italian restaurant re-open?5 answers
7 years, 96 months ago
CJfromGA
Hi CJ,
The Ocean Maya Royale has a total of 320 rooms. The La Dolce Vita restaurant which was closed in May due to a fire is still serving the Italian menu but in a different location within the resort.
ccsusan1
I'm not sure on the # of rooms, but they have 37 separate buildings, with at least 4 rooms (some had more) in each. The Italian restaurant was open when we went the last week of September.
GoBlue5
There are a number of Bungalos that have 8 rooms each and then there is a privelege club hotel style building. Google online for a resort map. If the resort is overbooked, they send people to their neighboring resort, Ocean Coral and Turquesa.
hat23
it's open now
davisfam5
The Italian restaurant is Dolce Vita. It is open air at the beach. We were there last week and it was open.
KansasMom
Ocean Maya Royal resort in Maya Riviera7 answers
These are specific questions regarding the ocean maya royal resort.
Some reviews say there is NO swim up bar, while others say there is... what's the big idea (Jerry Seinfeld voice). Is there a swim up bar? Another question... is it true that some food items cost extra money? I thought it was all inclusive. Also, does anyone know how late they serve alcohol? My girlfriend and I are 25 years old, we both graduated from UW-Madison... so we like to party. Also, do they have good nightime activities, like bands or DJ's? If so, how late?
7 years, 95 months ago
Mattikuss
This resort does have a swim up bar in one of the pools. All the meals and drinks are included in the all inclusive package. Food and room service is available 24/7, and alcohol is served 8AM to 2:30AM . There are many daily activities offered. Live music is offered in the lobby from 8PM, a live show at 9:30 and the disco is open until 2:30AM.
ccsusan1
They do have a swim up bar - with 6 chairs but no bartender. You have to go around to the front and take it back in with you. We didn't have to pay extra for anything except if we went into the hotel store. The pool bar closed early - by the time it got dark and i think the hotel bar was still open at midnight when we walked through but not sure how late they were open. The only nighttime activity we saw was a sax player - he was very good and they have a theatre that had "broadway" shows but they weren't that good.
brewgirl
Sorry for the spelling amd grammer. Im writing this from my phone. There is a swim up bar. They did not charge us for anything as far as food because it is an all inclusive resort. You may have to pay for top shelf alcohol if your not in the privilege all inclusive package. The night life in the resort was terrible. After the scheduled shows the theater turns into a dance club or karaoke but no one showd up. My wife and i are in our 20's and stayed her with a group if friends and had a blast. But if its just the two of you.. you may want to try somewhere else. Our group kinda made our own fun. The lobby bar is open all night and the pool bar closes as 5 or 6. That being said this
you is a great place to go for a good price. But if yall really want to go wild, get to the pool early and stay there all day. Its really fun out there. Hope this helps
NCBOHUNK
There is a swim up bar. All food is included. My children were out till around three.
Herbie
There is a swim up bar, and we drank til 2am I don't know what happens after that lol we went to our room but drinking all day you may not want to stay out til 2am. Pool was fun w good music. Nighttime is fun w shows to see if u want or just hang out and drink.
AmyJamie
No swim up bar but close. You have to get up out of the water to proceed to continue drinking. Items that cost extra would be the lobster diner which I only know of because we had that. They serve alcohol at the main bar inside practically all day and night...others have set times. Night time activities..eh..pretty sucky if u ask me...for party animals.
Peto
There is one swim up bar that opens at 10am and closes at 6pm. The lobby bar is open 24 hours. We have never paid for anything there and tips are not necessary either. There is a priveleg club, but you don't need to be a part of it to have a good time. There is a show every night and dancing in the courtyard follows. There is a bus that takes everyone to the Coco Bongo club every night for an extra fee. The show is from 9-10 pm and then dancing till about midnight. If you participate in the pool games, you have a good chance of winning tickets to the Coco Bongo club.
hat23
Yes, there are two pools at the resort and one pool has a swim up bar and the other (which is considered the more relax pool) does not have a swim up bar, but there is a waitress that comes by and gets you drinks.
It is all inclusive, we didn't have to pay for anything extra. At a few of the restaurants there is the option for pay for wine or some of the more expensive meats, but for there are several options included within the all inclusive package. There is a bar open 24 hours, but there isn't a lot of partying going on. There isn't a club there so again, there isn't a lot of partying going on. My Fiancé and I were very disappointed as we're around that age and wanted a place to dance but there was no such place!
Ch3lly
How do you commute from hotel to attractions?5 answers
I noticed on the map that this hotel is kind of far from the highway. How do you get to public transportation from the hotel? Is there a shuttle from the hotel?
7 years, 88 months ago
Houston
Transportation to Playa del Carmen is provided twice daily, a reservation required the day prior and space is limited.
KellyCC
We used the taxi service from the resort to Playa Del Carmen. Which was always available & easy to use. There is also the Collectivo, which we did not try, but would if & when we go again. We used 2 different services for our day trips. We use Experience Xcaret for our zip-lining & snorkeling and Yuka Treks for our trip to Chichen Itza. I would recommend both. If you plan a trip to the ruins & want a personal touch, Yuka Treks is the way to go, the tour guides are educated and entertaining.
lcowdrey
There is public transportation, cabs and the hotel offers trips.
Herbie
The hotel has jet skis and a boat to take you places. The hotel takes people into Playa del Carmen once a day. Other than that, you can get a taxi or in the lobby there will be people that schedule transportation as part of your excursions and you will be picked up at the resort. The resort also has a party bus that goes to Coco Bongo every night.
hat23
Taxi
Mikeinfwtx
Is this hotel close to Puerto Morelos?4 answers
7 years, 87 months ago
Lethbridge, Alberta
The driving time from the Riviera Maya to Puerto Morelos is approximatly 1 hour.
MariaCC
Yes, maybe a 15 minute drive North from the resort to Puerto Morelos.
lcowdrey
It is about 15 min down the highway from Puerto Morelos. i wouldn't recommend walking from the resort to Puerto Morelos as once you hit the part where the river meets the ocean, it is not extremely developed. This resort is in between Playa Del Carmen and Puerto Morelos.
hat23
No Playa del Carmen
Mikeinfwtx
How far is the resort to the closest nightlife, dancing or shopping?6 answers
7 years, 86 months ago
Anne
The resort is approximately a 10 minute drive from Playa del Carmen where there is much to do on the famous 5th Avenue. The resort is also approximately a 30 minute drive from the nightlife of downtown Cancun.
MariaCC
25 minutes to Playa Del Carmen, 30 to Cancun. Resort also has a coco bongo nighttime activity where you can go to all the clubs for a set rate and get vip treatment.
MicheleLogan
About 20 minutes into Playa Del Carmen. It is easy to get a taxi, the resort will be happy to help. The resort does provide entertainment nightly, but there is no real night club at this resort.
lcowdrey
They are all close and the hotel offers trips to all three.
Herbie
The closest nightlife, dancing and shopping is Playa del Carmen, about 10 minutes taxi ride away. We rented a car and stopped there on the way back from the ruins.
It is very touristy, but really well laid out and looks just great. Blocks and blocks of restaurants, shops, bars, nightclubs, etc. Also, it felt very safe in the tourist area (which is called 5th Avenue).
xtomx
It's about 10 min to "5th Avenue" by cab.
Peto
can ladies go topless ?7 answers
7 years, 86 months ago
hoosier
The resort does not state if they allow topless bathing. Some resorts may allow it, however, you would need to inquire directly with the resort.
MariaCC
Yes.
NCBOHUNK
Yes, there were several female guests who were topless and no one seemed to mind.
lcowdrey
Yes
Herbie
No one was topless when we were there (too bad!). It is adults only, and there were no signs on the beach either way.
Last time I was in Mexico, most beaches were topless.
xtomx
On the beach I saw two topless women. Not at the pool. Who cares unless your a pervert looking to see boobs. Sunshine and drinks are what matters. If you can't go vacation without a bikini top on then you got problems.
AmyJamie
You betch ya. My wife goes topless every time we go and I love to get out there in nothing but a thong. Wear sunblock though, you don't want a burn. She walks the beach in both directions topless as well.
hat23
yes some on the beach were topless, but not the type you'd want to gawk
davisfam5
does this resort provide transportation to and from the airport? And do you need to tip a lot once you're at the resort?6 answers
6 years, 84 months ago
Pennsylvania
The resort does not offer complimentary transfers, however when booking a vacation package with us you can choose to add the round-trip transfers to your reservation for an additional cost. Tipping at the resort is completely at your discretion.
KristinCC
No it does not, I suggest USA Transfers. And you don't have to tip once, we did for a few servers who went above and beyond what we felt, but just a few dollars here and there. Everything's all inclusive!
MicheleLogan
I am not sure if the resort provides transportation. We booked our shuttle through Cheap Caribbean with Olympus Tours, they were very easy to locate at the airport & easy to work with for organizing our return trip.
We only tipped a few dollars at the resort. I think overall we spent maybe 40 dollars for 11 days. It is not necessary, but felt it was a nice way to let the staff know they were appreciated. There were several guests that didn't tip.
lcowdrey
I don't know if the resort itself provides transportation, but they can get you a cab. We just booked our transportation through CheapCarribbean when we booked the resort. As for tipping, we tipped our bartenders, waiters, and servers $2-$3 for the first couple of times. They remembered us and I think we got better service because of it. We didn't really notice a lot of other people doing it though. It's not required, but you get more flies w/ honey, or money, as the case may be.
GoBlue5
No, we booked when we booked trip on cheap Caribbean. We tipped some but wouldn't have had too.
Herbie
No, the resort does not provide transportation, but it is easily arranged. It is recommended to arrange it in advance (to avoid the groups at the airport trying to sell you time shares...stay away from them!). CheapCaribbean arranged for us to use Olimpus Travel for the return trip and they were great and not very expensive at all.
We did tip quite often, a dollar or so for rounds of drinks and a couple of dollars at the restaurants. Less than at home, but still we did tip. The staff really seemed to appreciate the tips. That being said, I would say that I saw about half of the people tip regularly (not that I was paying that much attention).
xtomx
is the pool topless as well as the beach?6 answers
6 years, 77 months ago
fonznpinky
Even though the Ocean Maya is an adults only resort, Mexico has strict sunbathing laws and topless sunbathing is not allowed on many properties.
LaurenCC
I also would have thought these were both topless being an "adult only" resort but ...I did not see anyone there topless.
Peto
No, it is a friendly resort. No wild party animals taking off their tops. Unless this is something your interested I'm sure you can find a quiet section on the beach far from the resort.
DesMarie
You can go topless at the pool although not many people do. My wife went topless on the beaches a mile in both directions and ocasionally went to the bar topless as well. My friend and I wore tiny thongs the whole time from the room to the pool to the beach and one day we wore nothing but tiny sombreros covering our privates. The entertainment staff worshiped us for our bravery. A good majority of couples here are from Europe so toplees is very accepted.
hat23
Not when we were there, only on the beach...although nothing was specified in rules that we saw
davisfam5
varies per resort
Mikeinfwtx
Quality of beach for snorkeling?4 answers
Do they provide you with snorkeling gear? And how is the quality of snorkeling on the beach in front of the resort? Thanks for your help!
6 years, 75 months ago
Pittsburgh
Please contact the resort directly for more information on snorkeling on their property. You may reach them via their online contact form at: https://www.hoteloceanmaya.net/en/contact-us.php
BILLCC
They do provide you with snorkeling gear. The lagoon three resorts to the left is nice for snorkeling. It is where the fresh water meets the salt water. You have to go down below the salt line to see clear though. They also offer a boat ride out to the reef for $40 that is excellent. Better than snorkeling at Cozumel
hat23
non-existent from the resort beach...you can go on an excursion and rent snorkeling gear for that
davisfam5
Cost extra. Private company near beach
Mikeinfwtx
Are all the rooms air conditioned?4 answers
6 years, 74 months ago
Dayton
According to the resort's website, the rooms have air conditioning.
MariaCC
Yes, I kept mine at about 73 F although their temps are in Celcius. In order to keep it running, you need to leave a room card in the slot by the door.
hat23
yes, but you do have to put the room keys in an electronic dock on the wall for all the electricity to work...only select lights work without that. It took us two days to figure out why our outlets and many lights didn't work. So I suspect the AC is connected to that as well.
davisfam5
Yes
Mikeinfwtx
Is there a safe in each room - is there a charge for it.6 answers
6 years, 73 months ago
Phila. USA
I don't see an option for that on the amenities list, however, that doesn't mean there isn't one available. Often times there are safes available for an extra charge at the front desk. You can reach out to the hotel directly by using their "contact us" link at https://www.hoteloceanmaya.net/en/contact-us.php and ask them directly.
RobinCC
there is a safe, no charge as long as you don't lose the key
davisfam5
Yes, there is a free safe. They give you a key when you check-in.
HappyCustomer26
Yes
Mikeinfwtx
Yes there is a safe in every room at no charge.
Marteen1126
Yes there is a safe and its free
Fairvalue
How is the wi-fi connection? Is it charged extra?5 answers
Hi, I'm going there for a week in the end of August. Does the hotel offer free wi-fi or do they charge for it? Trying to decide if I should get international data plan from Verizon.
Thank you very much!
6 years, 73 months ago
New York, NY
According to the resort's amenities, internet access would be an additional charge for use on property.
MariaCC
They only offer free wifi in the lobby. You can pay extra for wifi in your room.
HappyCustomer26
Wi-Fi is extra, but free in the lobby area. Also free with a Privilege Suite which cost more per day (+80/day).
Privilege Wi-Fi is good on the beach near the Italian resturant.
Mikeinfwtx
Free wifi and its excellent compared to most resorts I've been. You dont need the Verizon international plan. Verizon offers what they call a "day pass" for Mexico, its only $2 a day.
Marteen1126
The hotel has free wifi but it is spotty. Often doesn't work in the evenings.
KansasMom
How is the beach in the resort like? Water and sand clean?6 answers
I read some reviews that said that the water was murky and filled with algae and that the beach area was dirty. I'm a beach lover who has never been to the Caribbean. I'm search of turquoise, clear water and white sand. as we know pictures can be deceiving and I don;t want to be disappointed. How is the resort beach like?
6 years, 73 months ago
Luluca new york, NY
Certain weather conditions can certainly change the beach water depending upon the time of year traveling.
MariaCC
the water was a little murky and filled with algae near the wall.
However, there are beaches near Playa del Carmen and Cancun that are turquoise and clear with white sand. Each resort is a little different so check the reviews and pictures.
Mikeinfwtx
The water can be murky and the beach is small
Torgan
I was hoping for the typical Caribbean see-through bright blue water too...it isn't. I think the "murky/dirty" in the water really depends on the time of year and of course the tide. We went Sept 3-10 and the water was quite clean and the beach was def clean and well kept. If you are looking for the crystal clear turquoise water you might want to try a whole different resort/location...best of luck :)
MSUgirl
The water was extremely murky filled with lots of alge. No turquoise waters at this location. Not much of a place to swim either. The sand however is white.
Randillous
If you are a beach lover, I would advise to look elsewhere. The beach wasn't great! It was very dirty and had a lot of algae. We actually decided against going to the beach. There isn't a real good beach area where you could go into the water, so we decided against going the beach and went to Tulum instead.
Ch3lly
Is alcohol included in the all inclusive package?5 answers
6 years, 73 months ago
slim
The all inclusive plan includes all alcoholic and non-alcoholic beverages.
MariaCC
Yes. All you can drink.
HappyCustomer26
Yes, but some of the blender drinks are a little weak.
A "Privilege Suite" is more expensive (+80/day), but you can ask for top shelf brand drinks.
Mikeinfwtx
Yes
Torgan
Of course! drinks are awesome!
Marteen1126
For lunch, is there a buffet located near the pools.6 answers
5 years, 72 months ago
Stacey
The location of the buffet in reference to the pool would be something that you would need to ask the resort directly. You can reach them via their "contact us" link at:
www.hoteloceanmaya.net/en/contact-us.php
Thank you.
RobinCC
Yes there is and the food in the buffet changes every day!! wonderful food
ForrestG
Yes, the Mexican resturant is located next to the pool. No swim suits in the resturant though, so bring shorts and a shirt with you to the pool.
Mikeinfwtx
Yes. It is listed as a snack bar but it has a wide variety of salads, grilled food, sandwiches and veggies
Torgan
Yes. One by the pool and one by entrance/lobby...only places/buffets open for lunch is the downfall
MSUgirl
yes, there is a great snack area by pool that they set up
KelseyTravels
What is the evening dress for dinner for men?6 answers
5 years, 72 months ago
Indiana
It does not appear that the resort has information regarding the dress attire at their restaurants on their website (https://www.hoteloceanmaya.net/en/index.php. For further information regarding your inquiry, we do suggest contacting the resort directly as they would be best to assist you. The link to their website to contact them directly is https://www.hoteloceanmaya.net/en/contact-us.php or their toll free number to their reservations department is (888) 531-8927.
MariaCC
A shirt with sleves and shorts or long pants with shoes. No bathing suits or T-Shirts
Mikeinfwtx
Most men were wearing dress shorts or long pants and resort type shirts
Torgan
In the room there is a book and it lists what is expected, we got nervous because we did not bring long pants (which are supposed to be required for men) but NOTHING is followed! Dress nicely/casual and you should be set. Girls quite often wear dresses, men in khaki shorts, polo or button up shirt....I have even seen just tees.
MSUgirl
Nice pants and a dress shirt, the shirt can be short sleeved. The dress we saw was not at all that formal. I think the only place that was even that concerned about dress up clothing was the Italian resturant, and people were underdressed compared to us.
Randillous
The only restaurant with a specific dress code (more then just wearing shoes/shirt/bottoms that aren't a bathing suit) is Blue Moon, we were told on check in that men had to wear pants and nice shoes, however I did see men wearing shorts and sneakers get in fine. My boyfriend wore khakis and dress shoes with a button down. At the other restaurants he usually wore shorts and a polo.
Allana
how is the beach, it looks like there is a barrier that you cannot walk directly into the water in the pictures5 answers
5 years, 70 months ago
wisconsin
Ocean Maya has a private beach area with velvety sands.
CoryCC
There's a beach front for you to walk into the ocean. The sand is amazing, the actual ocean isn't the best. One side of the beach water is completely brown from all the seaweed pileup. The popular side of the beach where people tan and relax and swim in is better, though, but not the best beach I've ever been to.
JiaLei
Complete ocean access... and a walkway they show in the pictures behind the beach
cf2169
The beach was horrible. It was dirty, full of rocks and tree roots, and was very rough. The worse beach I ever saw at a resort.
Blackhawk
There is a spot to the right of the board walk with beach access :)
Alittle
can you up grade at check in and what extras do you get and how much does it cost4 answers
5 years, 70 months ago
jim
You may upgrade based on availability at the time of check-in. The price fluctuates, if you would like the current pricing please call a sales agent
AlixCC
The upgrade to higher end booze (privilege package) and private beach. Not worth it to me, but if that's your thing maybe it will be to you.
princessmari
we upgraded when we made our reservations , well worth it
829swwed43
You can upgrade to "Privileged" at any time. There are 2 options: If you want a Privileged room with all the amenities it is $100 per person per day; or $35 per person per day for the amenities only which include top shelf alcohol and opportunity to dine in their restaurant.
KansasMom
How much is a taxi from Ocean Maya Royale to Playa del Carmen?3 answers
5 years, 67 months ago
Montana
Unfortunately, we do not have the rates for taxi cab services within any destination. We do offer round-trip airport transfer service at an additional cost. Transfer pricing can be viewed during the online booking process. If you should have any further questions or concerns, please feel free to call one of our Beach Experts at #1-800-915-2322. Our offices are open daily from 5am-3am EST and there is no additional charge for agent assistance via telephone.
MariaCC
The hotel has special arrangements where if you arrive in the lobby at noon, for 10USD/person, you can ride into Play del Carmen and be picked up at 5 p.m. So it's 10USD round trip. We used this service and it was extremely helpful. They provide a list of costs from the hotel to many other destinations and can hire a private car for you to take you there and back.
Rhodesy
$20 USD or $300 MEX pasos. You should always pay in pasos, you get a better deal. exchange rate when I was there was 18:1
Marteen1126
what is the cost of renting catamaran? per half hour or hour?4 answers
5 years, 64 months ago
Raliegh, NC
For more information about catamaran rentals please contact the resort directly as these prices may change, their email address is: res.mexico@oceanshotel.net. Thank you!
LizCC
The catamarans are included at no cost.
FirstTimeAllInclusive
The sailboats on the beach we're included
829swwed43
The catamaran is included in the all inclusive, however, you have to show that you know how to pilot it. Our son in law was our captain and we all took turns going out with him over about an hour's time. If you don't have that option, there are excursions you can purchase.
KansasMom
Are the restaurants in the hotel including in the all-inclusive deal??5 answers
4 years, 59 months ago
San Diego
This hotel includes unlimited food and drinks at its restaurants, but some dining restrictions may apply. Please check with the front desk upon arrival for further details. You may also contact one of our Beach Experts for hands-on information at 1.800.915.2322.
SamCC
Yes. I tried 3 of them and they were all good.
2866brown
No. There is 1 restaurant reserved for "Priviledged" guests. Also, you can reserve a special private dinner either beach or pool side at an additional fee. However, EVERY OTHER RESTAURANT IS INCLUDED. There is an Italian restaurant, a Mexican restaurant, and a Japanese restaurant. There is a buffet poolside for lunch, and one near the lobby that serves both breakfast and lunch. Do not think you will go hungry. We were there for 5 nights and didn't manage to try all the different places for dinner - and the Itilian restaurant blew our minds. STUNNING.
Rhodesy
Yes, all restaurants are included in the all inclusive deal
Sweetums19
Yes, there are many options for restaurants - everything is included!
MrsB1323
Is there taxi service the hotel will be providing for guest?2 answers
4 years, 59 months ago
San Diego
While the resort can all for taxi services for its guests, transfers or other transportation is not included unless otherwise added to your package. For further information, please call one of our Beach Experts at 1.800.915.2322.
SamCC
No. They will arrange a taxi....it was about 25$ to go one way to Playa del carmen
rvc11
how much is the jetski rentals? also is there a good place to go snorkling,3 answers
are the jetskis rented by the hour or the day? is there snorkeling close to the hotel where I can se much sea life are there boats that go out for snorkeling?
4 years, 59 months ago
cozmo
Jetski operators are not typically associated with the hotel itself but with vendors on the beach. There are also tours that offer snorkeling, simply check with the tour desk.
CCGreg
Jetski rentals are $65/0.5 hr on a clear day and $60/0.5 hr. when it was kinda rough.
FrequentCancuner
There are several jet skis to rent, but we didn't take them out. The snorkeling is nonexistent off the beach. I tried and didn't see anything but brown water, however there are opportunities to purchase shore excursions for snorkeling. There is no option to "borrow" equipment for your own use.
KansasMom
Can you sit in the pool at the swim up bar3 answers
4 years, 54 months ago
Mary
Yes, you can sit at the swim up bar.
CaitlinCC
Yes. There are 8-9 stools but they are not comfortable
couple4fun
yup, great party pool !
829swwed43
Is there a gym/fitness center?5 answers
4 years, 53 months ago
AT
Yes the resort offers a Fitness/Exercise Room.
KristenCC
Yes by the spa, it has treadmills, weights. stationary bikes and elliptical.
KYWildcatsfan
Yes, above the lobby on the same floor as the spa.
Jsilvs
Yes!
MrsB1323
Yes, in the Spa, there is a fitness center. There are treadmills, Stairmasters, free weights, exercise balls. It is clean and air conditioned.
KansasMom
Bathrooms4 answers
Is it true they ask you to trow away toilet paper instead of traditional flushing after use?
4 years, 53 months ago
Island Guy
Plumbing in the Caribbean is not up to the same quality as it is in the United States; as a result, resort management may impose restrictions on the use of toilets to ensure the facilities remain in top form.
If you have any further questions, please call us at 1.800.915.2322.
SamCC
The signs were posted in the bathrooms, however, they are talking about toilet paper used for blowing your nose, etc.
hollykannady
Yes. It's true. There is a sign next to the toilet that asks to not put toilet paper into WC (water cooler=toilet).
Blackhawk
No, you can flush.
Alittle
Bathroom Privacy5 answers
My husband and I have been to a few places in the Caribbean and found that a lot do not have a full door or separate toilet room. A lot of the time it is just a frosted glass door that doesn't go all the way up or even in a separate room. Is this resort like that as well, or is there a separate bathroom from the bedroom?
4 years, 52 months ago
starbaby16
We recommend checking out pictures on www.tripadvisor.com - search for the resort and then traveler photos - there is a whole album specific to bathroom pictures. Most pictures seem to indicate the shower and toilet portion are together in a separate area divided by frosted glass.
CCGreg
The toilet and shower room are separated from the sink area by a frosted glass door.
Mickster
Unfortunately, that is the case. The rooms have a swinging frosted glass door like you described. I often went to lobby bathrooms for more privacy where there were separate marble fully enclosed stalls.
Hope this helps.
Joneskj
I seen both at the Ocean Maya Royale. My room had a full wooden door that separated the toilet room from the sink area, my sisters had a partially frosted glass door between the two rooms. Also to note, the shower and the toilet was in one room separated from the vanity/sink room.
BtheBaum
The bathroom has a full size frosted door that separates the shower/toilet from the sink.
Alittle
What is the nightly entertainment?3 answers
4 years, 51 months ago
April
Nightly entertainment consists of live music, shows, and themed nights. The entertainment schedule can change on a weekly basis. For more information please contact the resort directly.
CaitlinCC
Yes, but lackluster at best.
couple4fun
the entertainment group puts on different shows. We saw a Broadway show - the team dressed up lip-syncing, a Madonna night, there was also a fire show, a couple of local bands with dancing even a casino night. Given the small size of the resort I was pleased with the entertainment
KYWildcatsfan
There is a schedule of evening events posted for the entire week. They have an indoor and outdoor venue. Included are flamenco dancers, live music with different themes: Miracha, Disco; an Elvis impersonator and a fire show.
KansasMom
What kind of beer is served5 answers
4 years, 50 months ago
Susan
The beer and alcohol can change based on vendor supply. For more information, please call us at 1.800.915.2322.
SamCC
The resort serves local beer.
SalCC
Dos Equis on tap
Allana
Dos X beer- Mexican Beer
Ch3lly
Bud light, amber
Fairvalue
What airport do I fly into to get to the resort? I am coming from Massachusetts4 answers
3 years, 45 months ago
Butterfly girl
Guests staying in Riviera Maya fly into Cancun.
SalCC
cancun
Jordane
cancun
Britgh
The closest commercial airport is in Cancun. It is about a 35 minute drive to Ocean Maya Royale.
KansasMom
Cigars?2 answers
Is there a humidor on site where guests can purchase cigars?
3 years, 44 months ago
NW Arkansas
Please check with the resort directly for the most up to date information regarding shops at the resort. Their international phone number is: 984-873-4700.
TimCC
Locals come by on the beach and sell cigars (among a few other things) every day.
sunshineluv
What day trip activities are close by...2 answers
We are coming in July and wish to do two day trips one to the ruins and one motor boating trough the water jungle.
3 years, 39 months ago
Atwatergirl
There are many exciting excursions offered at this resort! They do offer an excursion that is Chichen Itza w/ lunch, as well as multiple water excursions. To look at a various excursions offered, go to the resort on cheapcaribbean.com, go through like you're booking a new trip until you get to the excursions tab.
JeannieCC
I did not experience the motor boating but we did hire a taxi (Avis) for 24 hrs, drove from our hotel to Coba (1hr 45mins) Ruins, and then 30 mins down to Tulum, lunch stop there and onto the Ruins for a long walkabout, with enough time to hit Playa del Carmen shops on the way back to hotel, 10-11 hr trip, totally worth it!
CaroDan
Is there a casino near by2 answers
Is there a casino near by that guest can go too?
3 years, 39 months ago
Momma
Please inquire with the resort for more information. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
No, there is not a casino at the resort or nearby... We asked. There isn't a lot to do near the resort.
Ch3lly
Do the ala carte restaurants require a reservation?5 answers
3 years, 38 months ago
Cincinnati
Some restaurants may require reservations. Please check with the hotel directly for more information. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
They do not and they were always able to seat is right away.
KimberlyLavender
No. its first come first serve. we never had a problem getting into any of the restaurants. We liked the Italian the best and we tried them all.
Marteen1126
The only restaurant that requires a reservation is the Japanese Grill, however they have to be made the same day. They start taking reservations at 5:50pm.
KansasMom
Only the Japanese restaurant requires a reservation. And it can only be made the day of. So we were not able to use it since we didn’t get back from our excursion in time.
Jeffd
Early Check In2 answers
Can you ask for an early check in?
If so how does this work ?
3 years, 37 months ago
Taylor
You absolutely can, however the resort may charge extra for that or deny early check-in. With most resorts, even if they do not allow early check-in, they will most often hold your bags at the front desk and allow you on the property until your room is ready.
JeannieCC
Not available. We had to wait until 3 PM and we arrived at the resort around 1!:30 AM. The front desk were extremely rude whenever I would check in to see if something had become available.
Ch3lly
How long of a ride from the airport to the resort?5 answers
2 years, 36 months ago
MA
Ocean Maya Royale is located 22 miles from Cancun Airport (CUN), 9 miles (10 minutes' drive) from Playa del Carmen and 28 mi from Cancun. From the airport to the resort could approximately be 30 mins. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
30-40 mins
pfelix09
About 35 minutes.
PaulieK
We had Amstar transfer prearranged from Cheap Caribbean. Ocean Maya Royale was the first stop and took about 35-40min. It goes by very fast and their vans are very comfortable.
KansasMom
From Cancun international airport it's about a 35-40 minute drive.
Iegirl2k
Alcohol selection5 answers
We are planning a 40th bday trip with a group of friends. Can someone tell me the brands of alcohol served at this resort? Is it worth the cost to upgrade to privileged? TIA!
2 years, 35 months ago
Angie
Please check with the resort directly for the most up to date information regarding drink selection. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
No. I had an upgraded Privileged room and was miserable. The mosquitoes, gnats and smell was just too unbearable. We tipped our Housekeeper very well to do extra to make our room more comfortable. Attempts to change rooms were unmet.
FrequentCancuner
In April 2018,
Sky Vodka
Jim Beam Bourbon
Dos Equis (lager and amber)
Those were the ones I paid attention to.
PaulieK
Pretty much all types of mix drinks. If top shelf matters then go with upgrade but if it don't and Dos Equis is beer served. I had no problem getting "borracho"
One suggestion, if you are planning to spend time at pool. Must get down there early and claim chairs with towels and bag or you will miss out.
LynnEd
Honestly no it’s not worth it. Stay at grand princess or platinum Yucatán princess , all premium alcohol is included even henessy cognac and you don’t need no upgrade
Thaliax
Are there any dolphin excursions?5 answers
2 years, 35 months ago
Fort Wayne
We do have a few dolphin excursions available for purchase, they do come at an additional cost. You may add these on either at the time of booking or up to 48 hours prior to travel.
JeannieCC
Yes many excursions to choose from
That is one of them
Traylee
Yes there is.... Best one... But all jokes aside buy them on cheap Caribbean....
Loreal
Not on property, but there is a dolphin encounter excursion that you can plan.
PaulieK
Yes , and please do not buy anything from airport. Buy at hotel , they are scams at airport.
LynnEd
Mosquitos in December?5 answers
2 years, 31 months ago
JKG
Mosquitos tend to be around all year round. The frequency with which you would see them may vary.
JeannieCC
None in late March/Early April so perhaps none in December. Just got back and didn't see a single one, even on a lagoon tour. Pretty windy so that probably helps.
criley87
We have been to Ocean Maya Royale in January and July. I don't remember any mosquitoes in January, but in July they are Awful!
KansasMom
Yes. Lots of mosquitos. Bring your own bug spray tho. Store in resort costs us $25 bucks for little can of Off.
BeachBumfromTexas
Its unlikely. We went in January and had no issues with bugs/mosquito. However we did have some sort of gecko get into our room but we left him alone and he left us alone.
warezxv
Is the pool heated?5 answers
Pool was freezing at Secrets Capri to the point we didn't go in. Very disappointing.
2 years, 29 months ago
Ft. Lauderdale
Please check with the resort directly. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
No, pool was not heated when I was there in May 2017
edwards89
The pool water was hot, we chose to go in the ocean most of the time.
Cruise1222
The pools were not heated. They could be a little chilly but not too bad. Warmed up to them pretty quickly. The sun and drinking helps!
Lyons1889
Not sure, but it was not cold by any means. 2 pools, both the same temp. Probably around 83 degrees or so.
criley87
What kind of theme nights do they have5 answers
We saw they have theme nights. What have they been before?
2 years, 28 months ago
beachbabe
Please contact the resort for the most recent entertainment schedule
StevieCC
I'm assuming you're talking about the nightly entertainment, if so what I remember is: Mayan dance show, acrobatic/circus type show, fire show and magic show. I can't remember the others
edwards89
Was there for 5 nights. They had:
Beatles night
Caribbean night
Acrobatics night
PaulieK
We saw "Elvis" then there was a classic rock and couple others we missed. But there is something going on by main lobby every night at 9pm.
LynnEd
They had an all White Party one night. They also had Beatles night with a band that played nothing but the Beatles (they weren't very good). Those were the 2 that stood out.
RobCJones
Is the pool water warm and is there a nice jacuzzi ?5 answers
2 years, 28 months ago
Jason
The destination is normally a warm tropical climate. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Pool water is comfortable (shallow obviously warmer than deeper sections). Pools range from 1.5'-8' deep sections.
Was no Jacuzzi that I could find on site
edwards89
The pools warm up in the sun throughout the day but are cool in the morning. The only Jacuzzi that I know of is in the spa upstairs in the main lobby.
NYSHoneymooners
pool is warm - but refreshing. We did not see a jacuzzi (but heard there were some on different room patios)
50bdaygirl
No jacuzzi, but the pool water was a good temperature- not too warm, but not too cold.
bpie
How long does it take to get from the airport to the resort?5 answers
2 years, 27 months ago
KCGal
Ocean Maya Royale is located 22 miles from Cancun Airport (CUN), 9 miles (10 minutes' drive) from Playa del Carmen and 28 mi from Cancun. It is about 40 minutes to the resort. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
It depends on your mode of transportation. We went on a small shared van through AmStar. We were one of the first couples to be dropped off, so it only took ~30-40 minutes. However, we met another couple who took a large charter bus from the airport and were some of the last people to be dropped off. They said it took almost 2 hours.
AshleySmith
Approx 40 minutes
CaroDan
About 45 minutes.
TennisNE1
Approximately 45 mins
Cruise1222
How far is the airport5 answers
2 years, 25 months ago
B
Ocean Maya Royale is located 22 miles from Cancun Airport (CUN).
JeannieCC
Approximately 40 minutes
CaroDan
45 minutes from the Cancun airport, and longer if you do shared shuttle transportation because they drop off people at other resorts along the way.
NYSHoneymooners
We had a direct shuttle.... They told us 30 minutes but reality was about 20.
Rukiddinme
about an hour by taxii
50bdaygirl
We purchased the VIP package, should we call ahead for early check in? Our flight arrives very early in the morning so we'll be at the resort by 11AM.4 answers
2 years, 24 months ago
Ohio
Request can be placed for early check in but is based on availability. If it cannot be granted, the resort will allow you to arrive early and enjoy the property until the room is ready.
CCGreg
Pack your swimsuit in your carry on! They'll give you access to the property, dining and drinks. They'll hold your luggage and let you enjoy until your room is ready! Have fun!
Geaux
Depending your flight time it is not important to check in right away if do not mind changing into swim suit in hotel restroom. Has 2 pools and lots going on so will keep you busy until check in.
LynnEd
Yes! Otherwise, you will be wandering the resort until your room is ready.
JoelleMarie
What type of liquor is served? I don't drink rail drinks and I would like to know if wine and decent vodka are included in the inclusive package.5 answers
2 years, 24 months ago
On my way
House wine is included and it's decent. You can pay for nicer bottles of wine. The liquor selection is pretty nice. The top shelf liquors are restricted to only those who pay for the privilege package. They had smirnoff for vodka, beefeater gin, hornitos tequila.
bpie
Please check with the resort directly for the most up to date information regarding drink selection. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
all Top shelf in the privilege package.
MomGos
I didn't drink their wine but liquor (vodka) they had a bottom shelf that ive never seen/drank before and Smirnoff. If you want something better you have to pay extra. I personally thought the included liquor wasn't too bad.
Lyons1889
Believe me, the selection of brands of alcohol are far ranging, and upgrading to get more lavish brands is unnecessary. Once you get there, and if you decide you want the higher end selection, you can upgrade for $100/day.
TangoTen
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Contact our Customer Support team.
Room Information
Ocean Maya Royale features 243 luxurious, modern and stylish guest rooms outfitted with the best of amenities during your stay. Each room comes equipped with a sofa bed, furnished balcony, flat screen TV, air conditioning and much more.
While relaxing near one of the pool's hydromassage jets, you have a perfect view of the pristine ocean and beach...Ocean Maya Royale offers paradise no matter where you are!
What We'd Change
It can get a little jammed at the swim-up bar when the party is hopping, so use BOTH cup holders in your pool raft and you'll be ready to float through paradise.
Why You Should Go
Ocean Maya Royale is a fresh and exciting adults-only resort that is ready to pamper loving couples and sexy singles throughout their stay.
Available Amenities
Volleyball
Concierge Services
Conference Facilities ($)
Currency Exchange
Daily Maid Service
Dive Shop
Fitness/Exercise Room
Jacuzzi
Kayaks
Laundry Services ($)
Lounge Chairs/Umbrellas
Nightly Entertainment
Scuba Certification ($)
Snorkeling
Internet Access ($)
Swimming Pool(s)
Tennis Court(s)
Scuba Diving ($)
Aerobics
24 Hour Front Desk
24 Hour All-Inclusive
Wedding Services
Parking
Medical Services ($)
Jet Skis ($)
Parasailing ($)
6 Restaurants
3 Bars/Lounges
Porter/Bellhop
Multilingual Staff
Catering
ATM/Banking
Massage ($)
Theater
Elevators
Audio-Visual Equipment ($)
Spa Services ($)
Handicap Room Available
Room Service
Dry Cleaning Services ($)
Business Services ($)
Mini-Mart
Honeymoon Packages ($)
Beach Volleyball
Wireless Internet
Tour Desk
Breakfast (complimentary)
Watersports Center ($)
Beauty Salon ($)
Car Rental Available ($)
Gift Shop ($)
Near the beach
Banquet Facilities ($)
Nearby Excursions & Attractions
Beach
Dining
Dive Shop(s)
Fishing
Golf Course(s)
Jet Ski Rentals
Marina
Mayan Ruins
Medical Facilities
Motor Boat Rentals
Nightlife
Parasailing
Scooter/Moped Rental
Scuba Diving
Shopping
Water-Skiing
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
Ocean Maya Royale
Carretera Federal Chetumal km 299
+98 48 73 47 00
Hotel Description
Ocean Maya Royale: Escape to an All-Inclusive, Adult-Only Wonderland
It's been a hard-day's night, and you've been working like a dog, so cash it in
and escape to Ocean Maya Royale to indulge in an all-inclusive, adult-only,
beachfront paradise in Riviera Maya. Perfect for destination weddings,
honeymoons and romantic getaways, Ocean Maya Royale is well-equipped to ensure
the utmost luxury from the resort's deluxe amenities, gourmet food and supreme
pampering at the Health Spa.
Grab your swimsuit and toss your sarong in the suitcase! You'll want to look
your beach best when you stroll along the velvety sands of Ocean Maya's private
beach or dog-paddle throughout the resort's two pristine swimming pools before
you snag a frosty daiquiri at the swim-up bar. Get your vitamins for the day by
stopping by the Fresco Bar for one of their famous fresh-fruit juice
concoctions, or rev up your engines at Mike's coffeehouse with a cup of joe.
With your fuel tank full, dive into the Caribbean, by scuba or snorkel, to
behold an underwater world teeming with vibrant marine life. Then, shake off
the salt water with a trip to the sports club for a tennis match with your
sweetie. If all the activity leaves you tired, rejuvenate at the Despacio Spa
with an Anti-Stress Massage, and you'll be ready for a wild night.
Ocean Maya Royale's five restaurants offer delicious, first-class
international cuisine, like the teppanyaki-style Japanese restaurant, Yookoso,
and local seafood specialties available at the Mexican restaurant, El Charro,
your taste buds will enjoy vacation dining that's out of this world.
When it's time to head back to your deluxe room, the Privilege Junior Suite
offers a bevy of upgraded perks. It's the perfect romantic setting where you
can fix a nightcap to be enjoyed under the stars, on a private balcony, before
pulling up the sheets of a huge, king-sized bed, and drifting off to dream of
paradise.... Oh wait, you're already there!
This hotel is All-Inclusive
Features include:
Food, national drinks and snacks
Evening entertainment and theme nights
Non-motorized water sports
All gratuities
DINING
This hotel includes unlimited food and drinks, but some dining restrictions may
apply. Please check with the front desk for details.
La Hacienda Type: International cuisine Hours: Breakfast- daily, 7am-11am; Lunch- daily, 12:30pm-3pm; Dinner-
daily, 6:30pm-10pm Description: A wide variety of international dishes and theme nights
especially designed to please all palates.
El Charro Type: Light Fare Hours: Lunch - daily, 11am-5:30pm; Dinner - daily, 6:30pm-10pm Description: Lunch, snacks or dinner: hamburgers and hot dogs, local
Mexican, fruits, smoothies and desserts.
Yookoso Type: Asian Hours: Daily, 6pm-10pm Description: A wide variety of Asian cuisine, just a few steps from the
beach.
La Dolce Vita Type: Italian Hours: 6pm-10pm Description: Enjoy a selection of Italian specialties, meats,
and seafood. This beachfront location offers spectacular views and an intimate
setting.
Blue Moon Type: International Hours: 6pm-10pm Description: Enjoy a romantic dinner, featuring a variety of international cuisine.
All hours are subject to change.
BARS/NIGHTLIFE
Lobby Bar
Daily, 24 hours.
Swim-Up Bar and Aqua Lounge
Daily, 10am-6pm.
Fresco Bar
Daily, 11am-5:30pm.
BEACH
Ocean Maya Royale is located on an exclusive stretch of beach and features
Balinese sun beds.
POOLS
Ocean Maya Royale offers 2 swimming pools with hydro-massage jets and
individual sun umbrellas.
SPORTS/ACTIVITIES
Water
Kayaking
Available for an additional charge:
Scuba diving
Snorkeling
Catamaran
Parasailing
Land
Tennis
Volleyball
Fitness center
Beach activities
Aerobics
Golf
Golf courses are available for play near the resort.
INTERNET
Ocean Maya Royale offers complimentary Wi-Fi access throughout the hotel.
SPA SERVICES
Despacio Spa Centre offers a wide range of services that will leave you feeling
relaxed and recharged for an additional charge. Services include:
Beauty Salon
Massages
Skin treatments
Bridal spa treatments
WEDDING/HONEYMOON
The white, sandy beaches, magnificent gardens, and sweeping hotel terraces will
ensure that your ceremony is both romantic and original. A Complimentary
honeymoon package is available. Please contact the hotel directly for more
information about services and packages.
CHILD CARE
The Ocean Maya Royale is an adult-only hotel. No guests under 18 years of age
are permitted.
ADDITIONAL INFORMATION
Location
Ocean Maya Royale is located 22 miles from Cancun Airport (CUN), 9 miles (10
minutes' drive) from Playa del Carmen and 28 mi from Cancun.
Check In/Check Out
Check-in: 3pm. Check-out: noon.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and
Costa Rica may put limits on the use of motorized water sports, and loud
music.
Adults-Only
Effective May 1, 2011, Ocean Maya Royale became an Adults-Only resort, the
perfect retreat for couples and anyone 18 years of age or older.
Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.
All hours, fees, amenities, information and services are subject to change
without notice.
