Ocean Coral & Turquesa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

23772 reviews

• 

  Another 5 star stay!

  We spent a week here for a girls/sisters trip at the end of January 2026. We were assigned room 12208, which was an excellent location! Difficult to keep cool, but we did have a dehumidifier which helped a lot. The beds were super comfortable, and the bathroom had great amenities, eliminating the need to bring shampoo, toothbrush, toothpaste, shower gel, etc. With a view of the trees and garden. We were able to eat at every restaurant except the outdoor Italian. We used the app, had some difficulty getting reservations unless we wanted to eat at 9:00. Food was good, huge portions (too big!!). Buffet had extensive, if not, repetitive options. We especially enjoyed the salad bar and the bread options. Getting a chair at any of the pools or Beach remains an ongoing challenge. Each morning one of us had to get up at 7 to secure chairs for the 3 of us. I guess it's a good way to get up and see the sunrise. The beach have palapas for shade, and the pool has plenty of umbrellas, depending upon the time of day, you could get full shade, or full sun. Sun. We prefer the shade and routinely had to move our chairs to actually get full shade. Service was excellent! So many of the employees walk around with a smile on their face and are truly willing to make your holiday the best possible. A special shout out to Immanuel in Customer Service! He checked on us at the pool regularly and was a great assistance in getting us a coveted reservation at the Mexican restaurant. We also want to acknowledge Jorge at at Girasol. He was our waiter and took extra time to explain the dishes, and it was obvious he had a love for the food and the work he was doing. He brought the chef out to meet us which made the evening very special. We also want to shout out to Eric at Girasol for your flexibility! Filiberto at Villa Marina made our meal there very special and we enjoyed his conversations with us. And then there is one at the Route 66 who made us feel like we were old friends. There were so many other employees who always had smiles on their face and were very helpful! These are just a few whose names, but every interaction was pleasant. The resort is clean. People are always sweeping, mopping, mowing. Outdoor areas are very well taken care of, including guest rooms, restaurants and public restroom facilities. The beach wasn't the greatest during our trip, lots of seaweed, but the resort did what they could to keep the beaches clean with tractors and rakes. The entertainment team works hard! We enjoyed the water aerobics. Also, in the evening they had various singers come in. The music was enjoyable, especially when dance music was played. Thank you for another excellent stay at this resort! If you're debating on whether this is the right resort for you, and if you come to it understanding it is not the Ritz, you will have a great time!

  Jan 27, 2026
• 

  Oceans Coral and Torquesa - The staff and new friends made the trip one to remember!!!

  Our group of 2 couples stayed at OCT resort Jan 15-25 in the El Beso section building 4. Here is my review of the trip and the resort. - Flight - We started with a couple of mechanical issues on our WestJet flight out of Winnipeg delaying our arrival 5+ hrs. But as a note: if you fly out of Canada and are delayed >3hrs for issues in the airlines control you are entitled to compensation. (3-6hrs $400, 6-9hrs $700, over 9hrs $1000) - Hotel Personnel- We stayed at this resort 6yrs ago with our adult children, their spouses and 1 grandkid (we have added since). The grounds and facilities were fantastic and continue to that standard. What I did notice was a shift in culture amongst the workers. I must congratulate the leadership on a job well done. The staff was truly exceptional across the board. I do however need to mention a few that really made our trip one of the best (we’ve been to this area of Mexico 20+ times). Freddy in the Bistro restaurant (El Beso) knew who we were and our preferences on the second day. Your humor and willingness to joke around was appreciated. Richardo is probably the hardest working guy on the entire resort bringing drinks to those around the El Beso pool and covering a large portion of the beach (management – keep him happy, he does way more than you know for the guests). And finally saving the best for last…. Elizabeth (Trainee!!!) – her smile will light up any room. She is a naturally happy person, but the smile she puts on for every guest day after day is amazing (tip: treat her right and you may get a hug). Elizabeth kept the El Beso guest entertained with crafts and dance. Our group will truly miss her until our return. - Beach – We are more attracted to the pool than the beach, but if beach is important to you, this might not be the best resort. There has been a lot of seaweed washing up on shore. The staff does what they can to maintain the beautiful grounds, but it is a never-ending task. The seaweed is soft and can be walked on with bare feet so other than visual it’s not really a problem. Suggestion: management buy an old beet or potato harvester with a cart or even a baler to complete this task in a fraction of the time and with better results. - Loungers - Reading the other reviews before our trip in preparation it was clear the 2 most common complaints were lack of loungers and inability to book a la cart restaurant. I am a very early riser, so the loungers were never an issue for me and my group. However, every lounger around the El Beso pool was often “reserved” before 7am. It is very nice not being piled on top of each other around the pool, but please listen resort management…. When you read all the reviews and the biggest complaints are lack of loungers you may want to come up with some solutions. There is plenty of room to add at least 50 loungers around the El Beso pool, half of which can go beside the pool near the Bistro. - a la cart Reservations - we reserved every night without issue. The trick is to get on the web reservation system just before 10am, select your desired restaurant, then the moment your cell phone flips to 10:00 you proceed with the booking. This will take a total of 3-5 minutes including the 2 minute “prep” time (you can thank me later). - Rooms – rooms are large and well laid out. We had no complaints. Housekeeping was good, maintenance was up to date. - Activities – There is plenty to do at the resort. My day was filled with Bocci ball, Beach Volleyball, Bowling, sipping on some cool drinks and pool time. There is something for everyone. My buddy and I also took the bike tour into Puerto Morelos (sign up at guest services in the lobby, bikes depart at 9:30, ride is about 20-25 mins each way at a light-moderate pace and then close to an hour in town). - New Friends - We came as 2 couples and left with many new friends. It was such a blast. I encourage you to just be kind and welcoming, the group we formed would not have happened without opening our mouth and being friendly. That's all it takes. - Airport Transfers – As mentioned earlier we are well seasoned travelers to the Mayan. From past experiences we now choose private airport transfers. This typically saves us 1hr+ airport to hotel, and 2hrs+ hotel back to airport. Our transfer for 2 couples was $100USD return and worth every penny. Note: I tracked the incoming flight by texting myself the incoming flight number and noticed they were delayed over an hour. We departed the resort 2hrs before our new departure time and had plenty of time on the other side of security. This earned us a minimum of 3 hours at the resort vs. those that went on the bus allowing us to enjoy the sunshine and buffet restaurant before leaving, which more than paid for the private transfer not eating at the overpriced airport. Don’t worry about booking at OCT, it will be great.

  Jan 27, 2026
• 

  Excellent vacation experience !

  We enjoyed our 14 day stay here (1-7thru1-21-2026) The resort is maintained to a very high standard,all areas were very clean. Resort staff were all very professional,friendly and helpful. Photo shown was taken with our Butler, Elizabeth on our last day there. She was made sure that we had everything we asked for,including making all of our dinner reservations, and recommendations on what to see and do there.

  Jan 26, 2026
• 

  Great hotel in excellent location

  Stayed at Ocean Coral & Turquesa for 2 weeks from 16th to 30th November Excellent hotel, staff we encountered very friendly and helpful and worked really hard to ensure guests had an enjoyable stay. Room Stayed at the El Beso (Adults only) part of the hotel. Room was spacious and cleaned to a high standard each day and mini fridge re-stocked daily with water, soft drinks and beer. Must mention the cleaner Raphaela who usually cleaned our room, she was so nice and always smiling. Shower and air conditioning was good and TV with a number of English channels Food We mostly ate at the buffet restaurant Casa del Mar, breakfast and lunch very good, however dinner could be a bit hit and miss but there was a good range so you could always find something. As others have mentioned you need to ensure you log on and try and book one of the restaurants from 10:00am. We ate at Sensai the oriental restaurant which was excellent the chef put on a really entertaining demonstration and the food was very good, we also ate at Ritratto d'Italia which was also good but not as enjoyable as Sensai. Entertainment We went to most of the nighttime entertainment but as we were there for 2 weeks it repeated but this wasn’t really a problem as it was very good, especially the Mexican night. There was also music in the lobby area and then at 10:15pm there was a live DJ by the main pool. The activities team worked hard throughout the day with various activities on the beach and in and around the pools. Beach Thankfully we visited at the tail end of the sargassum season, so we did use the beach on the days we weren’t out and about. Most days were yellow flag days (swim with caution) however this wasn’t an issue. Wi Fi strong on the beach and also drinks service so you can relax. Pools There is a medium size pool at El Beso, then there is a main pool with swim up bar where most of the activities takes place, there is also a large quiet pool and a kid’s pool. It was a struggle to get a sun bed at any of the pools after 9:00am, so you had to be down early. The hotel was about 75% capacity when we were there so I can imagine when the hotel is full that this can be a problem. Not sure if it is feasible but it may be an idea to have a few more loungers dotted about on the grass areas around the main pool. Location This hotel is in a very good location. The town of Puerto Morelos is just under a 4km walk along the beach. We did this quite a few times as we do like to walk and even in the heat it wasn’t too bad as you had the sea breeze, although we tended to get a taxi back to the hotel as we usually had shopping. On our penultimate day it took us 50 minutes to do the walk compared to our first day when it took an hour. Puerto Morelos is a lovely town with a really good supermarket called Chedraui and must also mention a great book shop called Alma Libre. You can also find plenty of places to book excursions to various cenotes, Isla Mujeres, Chichen Itza etc. All in all, we had a great stay at this hotel and I highly recommend it.

  Jan 25, 2026
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  Not relaxing here due to lack of seating at pool or beach and limited access to Ala carte restaurants

  Very lovely resort. Beautiful rooms Great staff. Good food, Sadly my husband and I will not come back to this resort. We have stayed at multiple resorts on the Mayan Riviera. But now we wish we had gone to another resort after being here 5 days. Most other resorts have ample chairs and more easily booked availability for Ala carte restaurants.We are currently at the resort in the El Beso section. We booked this section which is adults only to have a “relaxing vacation”. Sadly that is not happening for two main reasons. Firstly; In order to get any chairs at the El Beso pool one must have their towels out by at least 6 am. Anytime after that and forget it. This morning I woke up at 540 am and went out in the dark to out our towels so we would have a place to sit and people were already putting towels on chairs. So much for sleeping in past 6! Definitely not enough chairs! We have also seen many people waking around unsuccessfully seeking chairs.Our first 3 days here we came out at @7 am and not a chair in sight at El Beso The second reason is trying to book a table at the Ala carte restaurants. Even being on the app at exactly 10 am does not guarantee success at getting a reservation. By 1005 am there are no reservations available. One must sit waiting for 10 am and then hope the booking goes through. The main reasons we come to the Mayan riviera is to relax and unwind. Unfortunately that has not been our experience here.

  Jan 25, 2026