Ocean Coral & Turquesa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

23696 reviews

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  The A Team!

  Booked this trip for my husband's 50th birthday on a recommendation from other friends as it is so easy to get lost in the sea of online booking choices! We chose to upgrade our stay to "Privilege" status to enjoy some extras! Which we are glad we did as we have been treated like royalty! We have a butler, Samuel who makes sure everything is perfect in our room and for our meals, activities and more! Best employees to seek out: Marina in the buffet as the best server, Richardo by the adult pool for drinks, Frank the bellman who will carry your bags! (Please tip those poor men more than a $1... they are lifting your over packed bags!) And if you choose a butler, Samuel! Good food, big rooms, we will return here no doubt!

  Dec 18, 2025
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  Brown beach and average hotel

  The beach is brown to start with, the hotel itself is not too bad. Our thermostat was broke and couldn’t adjust, they worked on it Monday, Tuesday and Wednesday. Wednesday afternoon it stopped working, it took hours before I got anyone to come to the room after I walked around the resort and hunted down myself. I did splurge for the privilege service with was a joke trying to get in The à la cart restaurants. The lunch at the privilege restaurant was a highlight of the day. Great food there and the service was outstanding, thanks Juan. It’s supposed to be a no smoking resort, they might want to enforce it, walked through smoke everyday I was there. Mike’s coffee was good and there pastries were great. Word of advice if booking a snorkel or fishing trip,do not use the guys at the end of the beach, they are shady, book with the hut at the pool or with the guy in the lobby. The Italian restaurant outside was horrible, I had better warmed up fast food. What they served was not good at all. Brisket at Route 66 was good, the Blue Moon was good and the Mexican restaurant was good. My favorite was privilege at lunch. If you like to drink this might be your place, if you want a beach keep looking elsewhere.

  Dec 18, 2025
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  No problème

  Carlos The butler is the best he is always looking after us asking if evrything is all right. Privilège lounge is the best place for a good steak

  Dec 17, 2025
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  Great trip

  From the moment we checked in, the staff at Ocean Coral & Turquesa went above and beyond to ensure we had a perfect stay. The rooms were spotless and beautifully appointed, the entire team was professional, kind, and attentive to every need. A special thank you to Elizabeth our butler, David Franco and Carlos Arevalo for their outstanding help with every need to help make our stay more enjoyable, and to Poncho,Emmanuel, Eduardo and Susana,and to the entire staff at the Privilege. We would highly recommend this hotel to anyone visiting Puerto Morelos. Thomas and Kathleen Gaffey

  Dec 17, 2025
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  Do Not GO

  As soon as you arrive they send you to talk to someone who is supposed to help you get the lay of the land. Instead ,its to get you to go to a Presentation for a Membership. They gave us One, 20 minute massage. Come to find out later that we should have been offered a $1000 voucher to return at a later date. After 4 hours we walked away. Then at the Italian restaurant we were told that we could not have the All-Inclusive drinks and needed to order a bottle of wine from their special menu. They finally agreed to let me buy one glass. Wasn't even that good. Two days later find out that we should have been able to get the free all- inclusive drink. Spoke to the manager and he agreed to reverse the charge. Five days later when checking out ,he changed his mind and said he would not reverse the charge. Guest Srrvices got him to reluctantly reverse the fee. Wasn't the cost ,was the Principle. Good was just ok except at Sensai and Blue Moon. They were both exceptional. Will we return. Not a chance.

  Dec 16, 2025