Ocean Coral & Turquesa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

23638 reviews

• 

  Some good, some not so good things

  We stayed as two couples for 9 nights in Nov 2025. Initially, we were informed that the hotel was at full capacity and we would be moved to a different room on day 2. The hotel had kindly upgraded us to a sea view at no extra cost due to this. However on day 8, we got randomly locked out of our room and had to speak with reception to sort this. Our room was clean and spacious. Cleaners were brilliant and I have no complaints once we were settled in our new room. Food has been very hit or miss. All of us became ill at some point during our stay and the buffet was not brilliant. The Italian restaurant, however, was great. The restaurant booking system is difficult to navigate and you are often left eating at the buffet even if you log on at 10am bang on. We had a drink spilt on us by a member of staff. We had to clean this ourselves. Shortly after this, I witnessed the staff member pointing at our table and laughing with a colleague. There was little consolidation from management and we had to ask for new napkins and another drink. Staff were generally lovely, particularly Antonio who gave us lots of information about excursions and was a friendly face around the resort. Location is good and there was no reason to leave the resort, although we did go into Puerto Morelos for a morning. Entertainment was good, particularly the silent disco and the fire show. We enjoyed our stay but would not be returning. I felt that the hotel was a 5* due to the amount that it offered (ie. on site coffee shop, bowling alley etc.) and not due to luxury/quality.

  Nov 26, 2025
• 

  OK

  Well spread out resort we we’re by the children pool on second floor room was very good and big Cleaners could come anytime early or late Bars were well stocked and service in all were very good Breakfast and lunch were the best meals dinner maybe not so good the one complaint of buffet restaurant was the food was all over the place when you find what you want it was ok never went hungry though Me personally wouldn’t go back lots more hotels to choose

  Nov 24, 2025
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  Awesome clean resort, excellent (and engaged) staff, excellent food, check out the Martini Bar!

  Great resort, very clean and well run! A special shout out to Mauricio who runs the Martini Bar. A certified Mixologist (one of not very many), he is a magician with a shaker and specializes in his own creations based on other types (non martini) of classic drinks, adding a Mexican twist. Of course he can also make a dynamite version of your favorite classic martini as well.

  Nov 24, 2025
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  Excellent customer service

  This is the 3rd year my 3 girlfriends and I stayed at the Ocean Coral and Turquesa resort. Love the resort and want to give a shout our to some incredible staff who provided great customer service: Victor, Isaac, Kevin, Bryan, Irving, Yasmin, Jemima, Manuel, Ricardo, Luis, Idalia, Daniel and Brandon. Our room was spacious and clean. The restaurants served good food and we favoured the Blue Moon for dinner and the Villa Marina for lunch. Mike's coffee served excellent cappuccinos, however, we would have liked to see it open before 8 a.m. as did many based on the attempts to open the door before 8 a.m.! The beach is wonderful for walking! Some sea weed but the gentlemen, on tractors, worked hard at keeping it clean. No coral and an easy walk in.

  Nov 23, 2025
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  Perfect first all inclusive resorts.

  First time at an all inclusive and it was perfect! We were put on priviliage and the amenities were outstanding. Our butler, Luis was the best! He took care of so many things for us we couldn't have asked for a better butler and will definitely be requesting him next time we go. The food was out of this world good! We did most of the a la carte except for Sensai and the Italian restaurants. The service was just top notch. Everyone was so friendly and kind. Staff stopped to talk to us and it felt like family there. The rooms and common spaces were incredibly clean. The beach was beautiful, a bit of seaweed but that's nature for you. We did see the rakes come our each time we were out to clean it up so they do their best. Cannot wait to go back!

  Nov 22, 2025