Ocean Coral & Turquesa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

23630 reviews

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  A bit of investment would make a huge difference

  El beso (not privilege) Overall we had a good stay but with a bit of investment from H10 this place could be excellent. I wanted to give this at least 4/5 but it fell a little short due to lack of choice/quality/availability of foods and shortages of cutlery and cups etc. All staff 5/5 everyone went out of their way to be helpful. Couldnt fault the service. Entertainment guys work hard. Cleanliness 5/5. Everywhere was extremely clean Pool 4/5 pools themselves are great. You will not get a sunbed at the El Beso pool after 7am . It was a bit easier to get a bed at the chill pool (with the pool bar) up until 9am - we always got beds around that time Drinks 5/5 branded spirits available as standard to all guests. Evening entertainment - enjoyable. Pirate show/breakdance show/night time pool party etc Restaurants - we tried 3 of the bookable restaurants. Villa marina 1/5. Got totally ignored by the waiters who had to walk around our table to serve others so we left after around 40 minutes. Italian restaurant - 5/5. Impeccable service, beautiful food. We ate there 4 times during our stay. Blue moon restaurant 5/5. Attentive service, food was really good. Buffet - 1/5. Breakfast is good, choice is good but there was always a wait for foods to be replenished. Hit and miss as to whether or not you would get a cup or the relevant cutlery though. Dinner- very limited choices, pasta dishes in trays frying out on the hotplate as they were standing for so long. same for stir fries. Sometimes there was someone to cook meats fresh but that was hit and miss. Salad section was good. As previously mentioned, getting correct cutlery and water glasses were hit and miss at dinner. We ate ice cream with a fork as there were no spoons to be had 🤣

  Nov 20, 2025
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  Relaxing Girls’ Getaway at Ocean Coral & Turquesa – Privilege Level

  Ocean Coral and Turquesa Privilege was a wonderful choice for a quiet, relaxing weekend away for three women. From start to finish, the stay felt easy and enjoyable. Arrival & Check-In The shuttle service outside the airport was friendly, quick, and exactly what we needed after a long travel day. Just make sure to read the instructions carefully so you know where to go—there are a few people who may try to redirect you. The van itself was clean and stocked with cold waters and drinks. When we arrived at the resort, our bags were taken care of immediately and we were greeted with welcome drinks while waiting to check in. We met our butler, who gave us a tour of the grounds, and our luggage was brought to the room shortly after, allowing us to settle in and relax right away. Beach The beach is on the smaller side, but there were always plenty of chairs and shaded huts available. Drink service on the Privilege beach was a great perk. Each morning, the staff raked the sand and cleared away seaweed. The water was a bit murky with seaweed near the shoreline, but since we didn’t spend much time swimming, it didn’t impact our experience. Food Overall, the food was good with lots of variety—one of the reasons we chose this resort. Privilege Lounge A standout perk! The lounge offered delicious light treats throughout the day—chocolate-covered strawberries, truffles, little brownies, and morning pastries. There’s also a bar, coffee and tea, plus books and games. We enjoyed several meals here; both lunch and dinner were very good. The salad and coconut shrimp were excellent, and our surf-and-turf dinner was a highlight. El Beso A great spot for a casual breakfast or a relaxed lunch right off the beach. They never rush you here. Highly recommend the chicken crepe! Café del Mar This is the main buffet. In the mornings, they offer a fun mimosa and Bloody Mary station where you can build your own drinks. The variety of food and cooking stations was solid. In the evenings, they had a “make your own drink” setup as well. Sensei The Japanese restaurant was good, with a teppanyaki show and appropriately sized portions. The soup was especially tasty. Villa Marina This Brazilian steakhouse/Caribbean buffet was just okay for us. The salads and desserts were very good, but the meats brought around were hit-or-miss. Thankfully, the buffet had plenty of options so we still enjoyed our meal. Hacienda A very good Mexican restaurant. The guacamole was delicious, and the Tex-Mex fajitas were flavorful and satisfying.

  Nov 19, 2025
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  Family Vacation

  Our Family had a great trip to The Ocean Coral Turquesa Hotel in Porto Morelos. The staff were amazing. The activity team Justin, Melissa and Rosie were very entertaining and a lot of fun. The entertainment was great, the food spectacular and the bartenders were funny and friendly. Overall I would say that the staff make this a special place... One that I will return too! Clean and comfortable rooms. Perfect Vacation

  Nov 19, 2025
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  Another hotel with reception staff trained at the Basil Fawlty school of Hotel and Catering! DONT WASTE YOUR MONEY

  Have been in this hotel less than 2 hours and can safely say without doubt the staff on the L Beso check is a complete farce a utter waste of space. According to the socalled desk clerk told me that there was no duty manager on shift and tried to pass off a colleague has a manager. (Nice try)! We booked a low floor room and the staff gave us a 3rd floor room. Miles from lift in fact the hotel needs to be downgraded to max 2 stars! The reception team member needs to be moved to maybe a linen porter or kitchen porter ASAP!

  Nov 18, 2025
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  Pay extra for the Privilege of food posioning!

  Paid for the Privilige perks, got the priviliege of getting severe food poisoning, specifically from their Privilige restaurant. The hotel was extremely unhelpful, more concerned with us leaving their room and resort so that the next person could use it than with the fact that they gave us food poisoning

  Nov 17, 2025