What We Love
- The friendly staff will take care of everything for you, so you get to chill on your vacay.
- Entertainment day and night, with night shows performed by a professional ballet troupe.
- Splurging on a spa treatment or two, and de-stressing at the gym with Life Fitness equipment.
Things to Know
- The resort is only 25 minutes from the airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The resort offers excursions to Chichen Itza, Ek Balam, the Mayan Jungle and a tour to Isla Mujueres.
Resort Details
- ClaraboyaOffering lunch and snack buffet with tropical drinks while overlooking the ocean. A la carte seafood dishes served for dinner.
- México LindoMexican restaurant, featuring Mexican a la carte cuisine. Reservations required, casual dress - no shorts or tennis shoes.
- Mirador RestaurantOcean view restaurant. Serves buffet food for breakfast, lunch, and dinner.
- TrattoriaA la carte restaurant serving Italian cuisine.
- Various Lounges/Bars• Lobby Bar• Bar Albatros• Claraboya Bar• Guacamaya Bar
- 24-hour front desk
- Babysitting†
- Baggage hold
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Free parking
- Gift/News stand†
- Golf,Offsite†
- 24-hour front desk
- Babysitting†
- Baggage hold
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service†
- Room service - limited hours†
- Safe deposit box†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
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Contact hotel directly for pricing and availability.
† Fees may apply
- Direct access to a beach
- Motorized Water Sports †Not Included in the All inclusive plan, the nearest place is Aquaworld Marina, located 5 min from the Hotel (Transportation not included).
- Non-Motorized Water SportsKayaks
Pedal boats
Windsurfing - PoolFamily Pool.
- Spa †
- Tennis court
- Golf †Golf course located within 5 miles of property.
- On-site EntertainmentLive shows and entertainment every night
- Local Discotheques
- Shopping malls
- Other Local AttractionsPlaza Kukulcan THE BEST SHOPPING CENTER in Cancun-Walking Distance-
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13454 reviews
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Nov 01, 2025Terrible stay
I was disappointed with my stay at this hotel. The service did not meet expectations, and the food quality was quite poor. Communication was difficult as most of the staff didn’t speak English, and the pool area was not clean or properly maintained. I hope management takes these issues seriously and makes improvements for future guests.
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Oct 30, 2025
Make the top of the Worst 3 Places I have ever stayed! Don't go!
Let me start by saying, we are from the US and we love t meet people from other countries but we have never had an experience like this in Mexico. NO ONE SPOKE ENGLISH! STAFF or GUESTS We stayed at the Tucancun 5 times in the past - NEVER EVER AGAIN! Remodeled8-10 yrs ago? This resort is not handicapped accessible and if you have a disability you will never be able to navigate the property! 19 concrete steps to get to the first level near the pool, then 4 more to get to the pool deck. To rach the adult pool from the pool deck (only way) 6 more steps up. to the tiny infinity pool from the pool deck 8 steps up. From the pool deck to the beach a series of 8 steps. The beach - unmaintained, unraked. The longe chairs are so old you almost sit on the sand when you sit in them. No service on the beach - No nothing! What should be improved? Pretty much everything!ROOMS: Our first room had sand in the bed and was dirty, with rust running down the wall from a shower bar. Thanks to Jose Martin, we were moved late the second day, to a very nice room with a balcony. Day 4, there was water running down the wall and all over the floor. We first spoke to two young girls at the front desk and they assured us someone would fix the issue. Day 5 - We contact Jose and in the late afternoon he brought a repairman in. Then all the power went out until 10:30PM - so no fix to the issue. We assumed there would be someone working on it in the morning - NOPE! NADA! We put down towels and watch the mold grow! Day 7 - we checked out and showed pictures of water running down a wall next to a light switch, towels on the floor and water still leaking across the wall and now behind the mirror! I explained that they had a serious health and safety issue with the room now and needed to get someone there to repair the issue - it was obvious that the water was coming from a pipe in the room above us! We were in room 2048. The two girls at the front desk were absolutely useless and did NOTHING. FOOD: Was not Mexican/Spanish in any way. No chips, No salsa, No tacos, No burritos, No mango,No papaya! Everything tasted the same in every restaurant. Everything from meat to vegetables was luke warm and floating in a disgusting sauce. The only thing to look forward to was the sweet lady at the egg station making omletes! It was the ONLY thing that was fresh. POOL: The Pool was disgusting and floating hair everywhere. Pool backwash was flotin in the water and looked like someone threw
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Oct 29, 2025Family vacation
Location is great, the beach is beautiful. The service is good and the food is average. Friendly service and good night entertainment.
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Oct 26, 2025WOW beach
Simply stunning beach, service, pools, room size very generous <3 We had a room overlooking the mall and ours did not have a balcony but we didn’t mind at all.
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Oct 25, 2025
Amazing
Enjoying our visit, the staff have been wonderful, the manager went above and beyond and decorated our room for our birthday 🎂 (also cake and champagne)🍾
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Current Renovations: Description: Important Notes:
*The brochure may state that the hotel is accessible for the disabled. The hotel does have ramps and elevators, inside only. The hotel does not have handicap accessiblity to the pools or the beach area.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 21
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed