What We Love
- The beach is on a calm, serene lagoon - ideal for swimming, especially if you've got young kiddos.
- The pools will be your dream spot for lounging the day away. The swim-up bar will be your favorite.
- Hands down - top-notch service from this friendly staff at the resort.
Things to Know
- Located next to Xcaret Park, it's a gorgeous, natural sanctuary loaded with activities.
- Book a Royal level room - exclusive restaurant, concierge, private pool, VIP check-in/out.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- D' OrientalA la carte gourmet Asian restaurant. Serves dinner. Resort wear required.
- El LagoSnack Bar. Serves lunch.
- El PescadorA la carte seafood delicacies. Serves dinner. Resort wear required.
- Kids ClubCatering to the little guys. Serves lunch.
- La HaciendaA la carte authentic Mexican culinary specialties. Serves dinner. Resort wear required.
- La PiazzaPizzeria. Serves dinner. No reservations are required.
- Le BuffetInternational buffet-style dining. Serves breakfast, lunch, and dinner (theme nights featured during dinner service).
- Los OlivosA la carte Mediterranean and Italian restaurant. Serves dinner. Resort wear required.
- Paco's TacosTraditional casual Mexican fare. Serves dinner. No reservations are required.
- Sonora GrillA la carte Mexican Steakhouse. Serves dinner. Resort wear required.
- The Royal Level RestaurantA la carte dining. Serves breakfast, lunch, and dinner. Open to Royal Level guests only.
Guests reserving a Royal Level category will receive unlimited A la carte dinner reservations during their stay. - Various Lounges/BarsQuench your thirst at 11 bars including nightclub and lounges on the grounds of The Occidental at Xcaret Destination resort, serving exotic tropical cocktails and all your favorite beverages.
- Various Restaurants11 restaurants serving international cuisine. (Including Royal Level a la carte restaurant exclusive only for Royal Level clients).
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Babysitting,Offsite†
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Babysitting, Offsite†
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service†
- Safe deposit box
- Sauna
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking
- Video games†
- Wakeup service
- Water sports†
- Wireless internet connection in public areas†
- Business Services†
- Internet Access†
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Contact hotel directly for pricing and availability.
† Fees may apply
- Animal watching †On-site Dolphinarium with tours.
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteKids Club with supervised activities for children ages 4-12.
- Direct access to a beach
- Diving †On-site dive shop offering a variety of dive trips ($).
- Fitness center on-site
- Motorized Water Sports †
- Non-Motorized Water Sports
- PoolSeven freshwater swimming pools with drink service, including the kids club pool and the salt-water pool for adults only.
- Sauna
- Spa †
- Steam bath
- Tennis courtThere are 3 lit tennis courts on-site.
- Golf †Golf course located within 10 miles of property.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Our best vacation yet!
This was my families first time in South America. From the moment we arrived, to getting dropped off at the airport after our stay, we were treated with the best service and luxury we could’ve asked for. Multiple members of staff went above and beyond to ensure our stay was perfect. The food was so yummy, specifically at the oriental Resturant, the royal resturant, the Mexican Resturant, and the Italian Resturant. The activities within and outside of the resort were so much fun for every member of our group. We recommend swimming the river in the Xcaret park, as well as the show in that park from 7-9 every night. One staff member names Moses really stood out. He first found us looking lost, and offered a ride to wherever we were going. On our way he gave us a quick tour and told us about a free presentation we could go to. Throughout the rest of our stay, we kept running into him and he remained kind, helpful, and a friendly face we were excited to see again. Moses was wonderful! Other members of staff that stood out were all the royal front desk members: Gio, Ale, Morse, Iris, Andy, and Sandra. And many others who’s names we did not catch! Thank you, for such a memorable vacation.
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Vacation with family
Very good location nature was amazing food was good maintenance of the place was good entertainment excellent
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Occidental at Xcaret: A Disappointing Stay with a Prime Location
My recent stay at Occidental at Xcaret left me largely underwhelmed, finding the resort to be average at best. While there are a few redeeming qualities, several significant drawbacks make it a place I will not stay at again. Let's start with the positives: the location is undeniably prime. Being just a 5-10 minute walk to the incredible Xcaret Park is a huge advantage and certainly the highlight of the resort. If proximity to the park is your absolute top priority, this might be a consideration. However, the downsides unfortunately outweigh this benefit. The food quality was subpar across the board. Despite the variety of dining options, nothing truly stood out, and many meals felt uninspired. Similarly, the nightly entertainment was also subpar, lacking the vibrancy and quality one might expect from a resort of this size. While the staff were generally nice, it was evident that many seemed unexperienced. This often led to inefficiencies and a lack of polished service that impacted the overall guest experience. The most frustrating aspect of the entire stay was undoubtedly the check-in process, which was horrific. It took close to two hours to get checked in, a truly unacceptable wait time after a long journey. In conclusion, while the direct access to Xcaret Park is a major plus, the mediocre food, lackluster entertainment, inconsistent service, and particularly the dreadful check-in experience make Occidental at Xcaret a resort I cannot recommend. There are far better options available for your vacation dollar.
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Disappointing
We recently stayed at this property for a week and encountered several issues. Our room’s air conditioning didn’t cool, the refrigerator was broken, and the patio door wouldn’t lock. We informed the front desk, and they promised to send someone to fix the problems. Their response to my Google review also claimed they would address the issues immediately, but no one ever came. I followed up with an email to the property, which went unanswered. The location is fantastic, and the staff were friendly, but the unresolved maintenance issues made our stay uncomfortable. The room was hot, and the noise from outside was disruptive at night. After reading other negative Google reviews, it seems the property often fails to address room issues during guests’ stays, despite claiming otherwise in their responses. I invited the property to contact me multiple times to discuss these problems, but they never did. If your room’s AC works, you might have a pleasant stay, but otherwise, I’d recommend looking elsewhere.
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Nice but had higher aspectation
The outside are it’s wonderful!! A lot of green,flower lovely animals!! Was unaspected!! The room it self quite Old and rated..:needed for sure a renovation and bit better cleaning. The bed good and confortable. The food it’s more like a 3 star hotel ,very basic and repetead the same ingredients from the main restaurant to the pool one and so one…and sometimes the service as well not very good…:(
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisorySTUDENT GROUP POLICY * 100 DOUBL rooms IN HOUSE maximum for student groups at any given time * 25 years old and under are considered "students' for any given time * Minimum age required for check-in is 18. * A refundable deposit of $200/per person (cash or credit card) is required. *Must be requested through our groups department, these groups will be required a chaperone as well as the refundable deposit and all above requirements.
- AdvisoryThe hotel is implementing the reservation scheme for their specialty restaurants according to the number of nights of lodging of each reservation. The above in order to ensure a better service and logistics of guest service.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed