Occidental at Xcaret Destination - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

25730 reviews

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  Our best vacation yet!

  This was my families first time in South America. From the moment we arrived, to getting dropped off at the airport after our stay, we were treated with the best service and luxury we could’ve asked for. Multiple members of staff went above and beyond to ensure our stay was perfect. The food was so yummy, specifically at the oriental Resturant, the royal resturant, the Mexican Resturant, and the Italian Resturant. The activities within and outside of the resort were so much fun for every member of our group. We recommend swimming the river in the Xcaret park, as well as the show in that park from 7-9 every night. One staff member names Moses really stood out. He first found us looking lost, and offered a ride to wherever we were going. On our way he gave us a quick tour and told us about a free presentation we could go to. Throughout the rest of our stay, we kept running into him and he remained kind, helpful, and a friendly face we were excited to see again. Moses was wonderful! Other members of staff that stood out were all the royal front desk members: Gio, Ale, Morse, Iris, Andy, and Sandra. And many others who’s names we did not catch! Thank you, for such a memorable vacation.

  Jul 17, 2025
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  Vacation with family

  Very good location nature was amazing food was good maintenance of the place was good entertainment excellent

  Jul 16, 2025
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  Occidental at Xcaret: A Disappointing Stay with a Prime Location

  My recent stay at Occidental at Xcaret left me largely underwhelmed, finding the resort to be average at best. While there are a few redeeming qualities, several significant drawbacks make it a place I will not stay at again. Let's start with the positives: the location is undeniably prime. Being just a 5-10 minute walk to the incredible Xcaret Park is a huge advantage and certainly the highlight of the resort. If proximity to the park is your absolute top priority, this might be a consideration. However, the downsides unfortunately outweigh this benefit. The food quality was subpar across the board. Despite the variety of dining options, nothing truly stood out, and many meals felt uninspired. Similarly, the nightly entertainment was also subpar, lacking the vibrancy and quality one might expect from a resort of this size. While the staff were generally nice, it was evident that many seemed unexperienced. This often led to inefficiencies and a lack of polished service that impacted the overall guest experience. The most frustrating aspect of the entire stay was undoubtedly the check-in process, which was horrific. It took close to two hours to get checked in, a truly unacceptable wait time after a long journey. In conclusion, while the direct access to Xcaret Park is a major plus, the mediocre food, lackluster entertainment, inconsistent service, and particularly the dreadful check-in experience make Occidental at Xcaret a resort I cannot recommend. There are far better options available for your vacation dollar.

  Jul 15, 2025
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  Disappointing

  We recently stayed at this property for a week and encountered several issues. Our room’s air conditioning didn’t cool, the refrigerator was broken, and the patio door wouldn’t lock. We informed the front desk, and they promised to send someone to fix the problems. Their response to my Google review also claimed they would address the issues immediately, but no one ever came. I followed up with an email to the property, which went unanswered. The location is fantastic, and the staff were friendly, but the unresolved maintenance issues made our stay uncomfortable. The room was hot, and the noise from outside was disruptive at night. After reading other negative Google reviews, it seems the property often fails to address room issues during guests’ stays, despite claiming otherwise in their responses. I invited the property to contact me multiple times to discuss these problems, but they never did. If your room’s AC works, you might have a pleasant stay, but otherwise, I’d recommend looking elsewhere.

  Jul 14, 2025
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  Nice but had higher aspectation

  The outside are it’s wonderful!! A lot of green,flower lovely animals!! Was unaspected!! The room it self quite Old and rated..:needed for sure a renovation and bit better cleaning. The bed good and confortable. The food it’s more like a 3 star hotel ,very basic and repetead the same ingredients from the main restaurant to the pool one and so one…and sometimes the service as well not very good…:(

  Jul 14, 2025