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This all-inclusive gem is nestled in a tropical wonderland of natural foliage, unique wild life (think monkeys and flami
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This all-inclusive gem is nestled in a tropical wonderland of natural foliage, unique wild life (think monkeys and flamingos), cobblestone paths. An ecological haven, this resort has a meandering river that flows throughout the property and straight to the pools. It's just what you and the fam envisioned - it's mega-sized fun. Friendly games of ping pong, tennis and mini golf are definitely on the day's docket, but so is some pool time. And, a major bonus here - Xcaret Park is located next door. Yep. Pretty sure you're going to love it here.
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"I must say my family really enjoyed ourselves at Occidental Grand Xcaret for 1 full week and were very sad to leave. Rented two rooms for 6 of us and took my two kids (age 3 yrs. and a 4 month old) alo..." – NivlekGT
879 out of 1,067 (82%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.3
Service
4.2
Beaches & Pools
4.0
Dining Options
3.8
Room Comfort
4.0
"I must say my family really enjoyed ourselves at Occidental Grand Xcaret for 1 full week and were very sad to leave. Rented two rooms for 6 of us and took my two kids (age 3 yrs. and a 4 month old) alo..." – NivlekGT
879 out of 1,067 (82%) customers would recommend this product to a friend.
All Customer Reviews
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February 13, 2019
Great for the price
Overall, I was very please with the resort. If you're used to super luxury, then this may be a bit disappointing but it is more than adequate in all categories. The beach is small and gets a bit crowded, but I'm not a huge lay on the beach kind of person and preferred climbing on the rocks and exploring the many nature trails and whatnot on property. It's a HUGE resort so bring comfy shoes for walking. The staff was really friendly. In general, the food was very good. The room was pretty nice except the air conditioning did not get cool enough for me (but with the ceiling fan it was fine) and our shower head kept falling off. We commoners (i.e. not Royal Level guests) are only allowed to use one pool and it gets pretty noisy but we didn't bother using the pool much. We don't drink, so I don't know about the bars. We did some snorkling both in the lagoon and further out near the rocks. It was decent, I guess. A great trip overall.
We had a wonderful time!! the Lagoon is amazing. Food is also pretty great with 5 restaurants all inclusive. A little confusing situation with alcoholic beverages in hotel rooms. The drinks are all inclusive anywhere on the resort except in the room. Otherwise, customer service is great!!
Overall a great hotel and experience. The beach is where were we spent most of our time as the pool was in the middle of trees and unfortunately did not receive much sunlight. This hotel is HUGE, so be prepared to walk lot. There are a ton of trails through the jungle and animals are everywhere. Each morning we had a monkey on our balcony. You need to get up early to snag a beach chair. I wish there were more Mexican food options available. At the Mexican restaurant they offered such basic things like Fajitas, would love to see some less Americanized food.
Cons:
We got harassed to go to the welcome breakfast to hear about time share options. I am used to this happening however our concierge was super persistent no matter how many times we told him no. They try and trick you and say that "you have been chosen to go to the welcome breakfast" when in reality everyone is asked to go. They even say you get $500 to some website that when we looked it up didn't exist. So skip that part no matter what they tell you.
One of my favorite vacations! All inclusive is the way to go! So many activities for kids, pools and beach area great for kids as well!! Monkeys and wildlife right outside your door! Highly recommend this resort to everyone! Great location next to xcaret park!
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129 questions, 603 answers.
what do you consider resort wear?9 answers
7 years, 94 months ago
Mr Ed
Men are required to wear long pants and no beachwear or sandals are permitted.
MariaCC
dress casual ....other than that shorts, tanks, whatever you are comfortable in..must have a dress ladies for dining in a few of the restaurants also closed toe shoes...Men no sleeveless shirts for the dining reservation places with a closed shoe also.Nice place we enjoyed staying here...a city within itself.
vacationplanner2011
They just required pants and non t shirts in the restaurants. I also believe no flip flops for the men. However it did seem a bit relaxed while we were there.
paulina
bathing suit at Beach , shorts, tank tops , sundresses and cool evening wear . relaxing clothes you are on a holiday !!!
PADDYS11
First of all, many people don't adhere to "pants required". My suggestion is a Tommy Bahama type shirt, pants or nice bermuda shorts, with leather sandals. For the day, and at buffets, just about anything goes, lol! Women can get by with a sundress or shirt with nice shorts.
Mikewd
It is slacks and a collared shirt for men. No shorts or athletic wear allowed in the restaurants that require reservations.
Bubbastunt
Bathing suits all day. Casual at night. Men must wear pants to restaurants; no short allowed. Closed shoes as well.
Rosemarie
long pants for men for the restaurants--dress for women
davewyck
Polo Shirt, Pants and closed shoes, could be turning shoes.
Duducan
Is there a swim up bar?7 answers
Are there any swim up bars at this resort? If so, what time are they open til?
7 years, 86 months ago
imsatx
According to the resort's web site, there is one swim-up bar in the main pool. There is not a specific closing time, although it is usually when the pool itself closes. This time can vary, based upon the travel season, and occupancy at the resort.
KristinCC
Yes there is, but pool that has it does not have chairs....have to leave your pool to get drink, plus waitstaff is invisible!
Mikewd
There is only one swim up bar at this facility. It was open during the daytime hrs; and closed by about 6
Rosemarie
there is a great swim up bar. it is open until 7;00. Great bartenders and good liquor selection. Beautiful pool.
davewyck
Yes
Duducan
There is one swim up bar with a waterfall behind the people seated at the bar. The pools were closing relatively early ~7:00ish.
KennyDee
Yes one. Only open until 7 or 8, but there are several other bars open as late as 2 am. Awesome resort!
agcampbell
How can we get to Playa Del Carmen?7 answers
Does the resort offer a shuttle service? how much does it cost?
6 years, 84 months ago
AZ
The resort has a shuttle that runs within the property that is free of charge. The resort does not offer shuttle service off property. The best way to get to Playa del Carmen is via taxi and of course the rate would depend on what part of Playa del Carmen you wished to visit
ccsusan1
Taxi is about $12 one way to Playa. They are clean, fast, and safe. The hotel only uses one company and they have a guaranteed rate.
Bubbastunt
Someone on our trip took a cab; there was no shuttle to get there. I beleive they spent $15 each way to go.
Rosemarie
no free shuttle, it takes about an hour by taxi or van. it is better to buy the transportation with your booking agent. Taxi is about $50 each way.
davewyck
Nope, but taxis are not expensive at all, only $11.00 one way. It's about 20 min drive.
Duducan
Only 10 minutes by taxi or they had shopping excursions but not sure on price.
agcampbell
You can take a cab into Playa del Carmen. It is about $11 US. It took less than 10 minutes to get there.
our1stgreenhouse
room category6 answers
How do u aquire a guarateed ocean front or view and also the last time i researched this hotel they offered free admissio to the park is that still included.
6 years, 83 months ago
toni
There is no guaranteed Ocean View room. Excursions to: Tulum, Xel Ha, Chichen Itza and nearby attractions are not included.
KellyCC
The park admission as of 4/1/12 was $80 per person. If you go to a timeshare presentation (1.5 hours) they'll give you $ towards it if you choose. We got $120 for it.
Bubbastunt
Admission to the park is NOT free; it is $79 per day
Not sure if you can be guaranteed a ocean view.
Rosemarie
no free admission unless you go to the time share presentation. otherwise it costs $79
davewyck
The first one, you have to be member of their VIP Club. The second they don't offer free entrance any more, park entrance toooooo expensive.
Duducan
They do not offer free admission to Xcaret next door. The cost is ~$80 USD per day or $120 for a week
KennyDee
There are no ocean-front rooms at this property.
lavendersbleu
What does your hotel's "All-inclusive" feature entail?4 answers
I've seen some hotels have more or less than others in terms of "all-inclusive". Are all of your restaurants/bars considered "all-inclusive"? What about any other recreational activities?
6 years, 80 months ago
Chicago
All inclusive means food, drinks (alcoholic and non-alcoholic) and gratuity included. It is the way to go! Extra activities are extra..but who cares when the essentials are taken care of!!
Toniyoga
The all inclusive features for The Occidental Grand Xcaret are listed below, in addition to services that will incur an extra fee. Anything that is not listed within these inclusions may be at additional charge.
All-Inclusive
What's Included:
Unlimited meals, snacks and beverages
Full open bar with premium brands
11 restaurants, nine bars and one disco with bar
Five swimming pools
Beach club
Beach bar with butler service
Chaise lounges and towel service at pool and beach areas
Daily activities program by the pool and beach areas
Nightly entertainment
Fitness room
Solarium, sauna, steam room and whirlpool
Sports - two paddle and two tennis courts, snorkeling, shuffleboard, mini golf and archery
Kids Club with supervised activities (ages 4-12)
Taxes and gratuities
What's Not Included:
Spa services (beauty salon, massages and treatments)
Car and scooter rental
Excursions to: Tulum, Xel Ha, Chichen Itza and nearby attractions
Golf course nearby
Scuba diving
Business and meeting center
Wedding and honeymoon programs
24-hour medical attention
Babysitting
Laundry service
Currency exchange
Telephone calls
MellissaCC
All inclusive was buffets available tron 7 am-2am. 5 ala cart which depending on how long you stay you get a set amour t of reservations. All alcohol. Only beer was corona. Snorkelling, tennis, archery, mini golf, nightly shows, dance lessons, gym were all included. Plenty to do. Had boat trips, shopping, scuba diving, spa available at extra cost.
agcampbell
Everything...including drinks...but not tips
T2006
How far for Dental Work?2 answers
Need some work - anybody have to go to the a dentist> How much are the rates?
6 years, 80 months ago
Florida
We suggest checking with the concierge at the resort or online for up to date information and pricing on dentists in the area, as that is not information that we readily have available.
KristinCC
I don't know what the rates are but I saw a couple of dental offices in Playa del Carmen.
jml2252
Is there Scuba Diving available in the area?2 answers
6 years, 80 months ago
Brooke in TX
Yes, there is scuba diving in the area and scuba certification if needed.
DanielleCC
yes. they have lessons at the resort for free and there are also trips you can take through agents at the resort except there's an extra cost.
blessed41s
Are the beaches rocky?5 answers
6 years, 79 months ago
Joanie
No, the beaches are not rocky.
KristenCC
Yes. All of the Coastline by the resort is rocky. The pools and lagoon are awesome though. The resort is unbelievably awesome besides that!!
agcampbell
Yes they are. I recommend taking swim shoes to wear when you go in the ocean and when you go snorkeling.
ShirleyS
The private Beach is nice but rather small, The coast line along the resort can be somewhat rugged.
Trues31
It's all rock and coral, except for a nice, manmade cove at the resort. There is no beach with waves.
lavendersbleu
Concerning Internet2 answers
I booked a concierge room which says it includes Internet cafe access, just wondering which cafe and what are the hours?
And what is the fee for Internet in room?
6 years, 79 months ago
MM
Since resorts can change their amenities or fees for these amenities at any time, it is usually best to contact them directly to get the most up to date and accurate information regarding that.
bscheliga
It depends on where your room is because the resort is big and the concierge room is located in the main lobby bldg. They do give you 30 minutes free, but not to use in your room. WiFi is available but it's $20 an hour. Hope this helps:-)
T2006
i have a 14 yr old, my husband and I. we wish to stay in one room(maybe with two double beds) would the price be the same?2 answers
6 years, 79 months ago
sylvie
I would suggest calling in and speaking directly with one our new reservation agents, and they would be able to price out the best scenario for you and your family.
bscheliga
Hello, yes the price would still be the same:-)
T2006
I live in California where can I fly out of?2 answers
what airports can I fly out of? I live in California
6 years, 79 months ago
woodson
Cheap Caribbean offers flights out of Bakersfield, Fresno, Long Beach, Los Angeles, Oakland, Orange County/Anaheim, Palm Springs, Sacramento, San Diego, San Francisco, San Jose, and Santa Barbara.
bscheliga
Check the Cheap Caribbean website. In the upper right hand corner you can select the available airports.
IronRange
Where is the $579.00pp special advertised here so that we can book it?2 answers
6 years, 79 months ago
Happy
On the site it gives the option to build your own itinerary or choose from one of the packages listed, and the $579 special is listed for 6 days, 5 nights traveling anytime from 9/1-10/31. These specials listed are the starting price with flights generally out of Fort Lauderdale or Miami.
bscheliga
If leaving out of Philly I suggest you do the nonstop - pay the extra and enjoy... oh.. there is a $50 charge per person for luggage...if you check it in
GAPHILLY
Do you have adjoining rooms?6 answers
6 years, 79 months ago
Lisa
Most resorts do have a limited number of adjoining rooms. You can request adjoining rooms with your reservation and/or at the time of check in, however as with any requests, they cannot be guaranteed.
KristinCC
no
lovers
We had two different rooms while there and both were adjoining with other rooms.
iowachef
Yes they have adjoining rooms, I saw them at the Hotel level. First club and Royal club you can get 2 room suites .
Trues31
Yes they do have adjoining rooms, separated by doors within each room.
HoneymoonersfrmTx2012
Our room had the capability for adjoining rooms. We did not have one, but the adjoining doorway was there.
Thinkbold
What is the cost for cab/bus fare from Cancun Airport to the hotel?6 answers
Is there a shuttle service to the hotel from the Airport in Cancun? Mini-bus; cab, etc. and the cost of it. Also, is there a shopping area in the area?
6 years, 79 months ago
Steve
We do offer round trip air port transfers from the Cancun airport through Olympus Tours. You can contact our office directly for a the most accurate pricing based on your vacation package. The transfers are Highly Recommended, as cab fare is not regulated in the Cancun area.
KristenCC
just buy the voucher through cheap carribean its well worth it.. bout a 50 min drive
njcouple
You purchase that thru cheapcarribean.com because it's cheaper, about $39 pp rt. To go from this hotel to Cancun for shopping can be expensive if you want your cab to wait... but to get dropped off at one of their shopping places, it was $15 each way... When going to Cancun with the cab waiting it cost $180.....and that was suppose to be a deal because we had the cab drop and wait for us as we went in different stores in different areas and while we partied...lol...s take people that will help pay or just get dropped off and find another cab to return:-)
T2006
Olympus tours, $79, not much tour pressure
packerbacker
we paid for the service $37 offered each person round trip
GAPHILLY
Yes, Cheap Caribbean can hook you up with Olympus travel. They did a great job shuttling to and from airport.
Do not fall for all the people trying to drive you to the resort. They are waiting at the airport to pounce on you when you arrive.
Only use the Olympus tour group to be safe and sure.
mday
What does "all inclusive include?"4 answers
6 years, 77 months ago
Jim
At the Occidental Grand Xcaret, all Inclusive includes unlimited meals, snacks and beverages full open bar with premium brands, and taxes and gratuities
KateHCC
Room of course, All of your meals, Drinks and Tips. Not included is the round trip to airport. Most will include airfare, depending what package you purchase.
Trues31
Do Not GO There.IT is a TIME SHARE PROPERTY. YOU WILL NOT GET WHAT YOU PAY FOR !!!!!!!!
aprilmae54
All food, beverages (alcoholic & non), non-motorized water sports, nightly shows and activities.
our1stgreenhouse
Is there poker Texas Hold'em table running in the hotel casino3 answers
6 years, 75 months ago
Trois-Rivières
Occidental Grand Xcaret does not advertise poker or a hotel casino on property.
KellyCC
I never saw a casino on the resort.
kodekea
There is no casino to my knowledge.
lavendersbleu
Where is the nearest golf and what does it cost?2 answers
Green fees/club rental/cart costs?
6 years, 75 months ago
NJ
The closest golf course is the 18-hole par 72 course designed by Robert Von Hagge, which is 10 km (6 miles) away. For green fees, cart and club rental fees, you will need to contact the course directly. Cheap Caribbean does not arrange golf services at any course so we do not have the pricing structure anywhere.
KateHCC
We played at The Playacar Golf Club in Playa del Carmen, it was a great challenging course. The fees are very resonable if you book through GolfNow.com, we paid $90 per person for 18 holes with cart and all food and beverage on the course and in the club house is included in your greens fees. Club rentals are $50 per person. We were provided with Razor clubs. Range balls are included and so is transportation to and from your resort.
our1stgreenhouse
When we went to this place there was a mini golf course on site in the hotel areas.
BNI2013
Is there a military discount2 answers
6 years, 74 months ago
Chicago
Military ID showing current active status is required for a customer to receive the military discount. Please let your booking agent know if you qualify!
KellyCC
Sorry. No Idea.
BCJ56
Nope. The Mexican resorts typically don't offer that type of discount. I'm retired military and wished they would.
IronRange
Can you add a night to the package and how much would it be per night2 answers
6 years, 74 months ago
bearcat
The price would be subject to change based on the dates you select. during the booking process you may add nights to your package.
KellyCC
Yes you can add a night to your package. I do not know how much it would cost it depends on the availability of the rooms but we have added a night on in the past
Jesmusc
Is there special access to Xcaret Park? Is there some kind of discounted admission fee?4 answers
6 years, 73 months ago
Roxy
Being located next to Xcaret Park, access is easier than if you were to be at another resort; however, we cannot guarantee the price of admission.
LaurenCC
Yes, there is a deal posted inthe resort for reduced admission plus some hotel perks if you buy tickets to the park.
Nickodemus
There was no discounted fee to get into the park but you don't have to pay for transportation. There is a special entrance to the park from the hotel which is about a 3 minute walk or there is a gondola that runs every 10 minutes.
Makenna
There is easy access from the lobby of the resort either by little boat that virtually comes into the lobby, walking along the paved path beside the waterway, or by bus. It's very close. Admission is about $80. The evening show was highly recommended. The park was a bit of a disappointment. Unlimited admission was included with a resort upgrade.
lavendersbleu
what is quality of cell phone reception?2 answers
6 years, 73 months ago
colorado
We suggest speaking directly with your cell phone provider. They would be able to assist you best in finding out how many towers they have in that area; as well as, providing alternative options.
LaurenCC
Had no issues with phone reception on Verizon Wireless.
our1stgreenhouse
how far is nearest catholic church and is safe transportation available.2 answers
6 years, 73 months ago
colorado
We recommend calling the resort for their recommendations. The front desk is always willing to call a cab for you as well.
LaurenCC
There is one in playa del Carmen, maybe 15 min away
LittleBen
Is the riviera safe?5 answers
We would love to visit Mexico but were worried about safety.
6 years, 73 months ago
Natty
Mexico's tourist areas are well known for their safety, as the local police take great pride in maintaining safety to the tourists. The resort area is safe, however you should always take precautions in any new areas.
CaitlinCC
It was very safe. My husband and I went into Playa Del Carmen one night for dinner and to see the nightlife and felt very at ease. There is police presence everywhere.
our1stgreenhouse
We felt very safe. We mainly stayed at the resort and they have security so only approved vehicles can enter the resort. You have to have your resort bracelet on at all times to be at the resort. We travelled outside the resort during the day and stayed in main areas. If you wander off the beaten path or go late at night, you might want to be careful. This was my second time in Mexico and I highly recommend it.
jessicas
It is safe. Be sure to book your transportation from airport in advance. It makes it much safer and less stressful. I would highly recommend you do to Cozumel if you are really leery about it!
mommafrybaby
We felt very safe, we traveled with Olympus tours for the shuttle from airport to hotel. We also took taxi from 5th ave to resort - no problems.
CharliesMom
we felt really safe the entire time we were there. the resort itself is closed off and only guests can enter, so safety wasn't an issue for us. all the transport, we booked in advance and were picked up and dropped off where we needed to be. for excursions, we were in a group with a knowledgable tour guide from a reputable company (alltournative) and the equipment was fairly new etc, so we were in good hands. we went to playa del carmen twice and felt absolutely safe on 5th ave (where all the tourists go)...we had to walk west away from 5th ave to find an atm for banco santander. I got a few stares, but there were plenty of people around, and security men with guns (for some reason) at the bank while we were there. One thing tho I would recommend is taking pepto bismol tablets along with you, or even taking some as a precaution because we got really sick the first day just from eating at the resort which was not fun.
nycjan
Is Akimal bay anywhere near here? How ar away is it?2 answers
Akumal beach has many sea turtles and great snorkeling wondering if its hard to get to from this resort
5 years, 72 months ago
Jen
Akumal Bay is roughly a half hour drive from the Occidental Grand Xcaret.
LaurenCC
no I heard its a short taxi ride
cruisinmom
mini fridge5 answers
what type of beer is stocked? and what kind of coffee is in the rooms?
5 years, 72 months ago
cruisinmom
For specific questions regarding the types of beer and coffee in the rooms, we do suggest contacting the resort directly as they would be best to assist you. The link to the resort's website to contact them directly is https://www.occidentalhotels.com/occidental/ContactUs.asp.
MariaCC
1 7up, 1 pepsi, 1 diet pepsi
2 modela
4 water bottles
coffee maker in room did not work
restocked every day with room cleaning
mothibi
modela and not much of it. You will have to go to bar for drinks. Take your own coffee!!!
mommafrybaby
The beer was lager, no brand that we were familiar with - Mexican beer. The coffee in the room wasn't nice. In fact, it wasn't drinkable. But the coffee in the restaurants and buffets was good. Cappuccino and espresso are available at the beach restaurant. Barista coffee is available for a fee next to the lobby bar/lounge.
lavendersbleu
Cheap medosta beer stocked, water bottles, diet pepsi, pepsi, 7up. The better tipper you are for maid more supplies.
CharliesMom
how far from Chichen Itzá?6 answers
is it possible to go on a day trip to Chichen Itzá? does the resort have any tours that go there?
5 years, 72 months ago
florida
We do offer tours to Chichen Itza, which you can add to your package before you travel (we are sorry, but we are unable to advise what will be available to you at the resort). Chichen Itza is approximately a 3 hour drive inland.
LaurenCC
resort has tours,
olympic tours has tours
we rented a car and knocked out chichen itza, valladolid, and koba in one day. We left around 830 am and were back by 730 in the evening
you need peso for the guides and entry fees.
mothibi
Approximately 1 hour away and yes there are tours available.
our1stgreenhouse
Yes, they have excursions that you can book at the hotel. It takes an hour to get there and is an all day trip.
jessicas
Olympic Tours at the resort arranges this excursion, which is an all day long trip. I went to Coba and Tulum, which are much closer, and don't take the whole day. I highly recommend that excursion. Bring SPF, bug spray, water, and a hat (maybe umbrella) as the sun is unrelenting.
lavendersbleu
2.5 hour shuttle ride going and 4 hours returning after they drop off all other hotel passengers - great excursion - shuttle ride was exhausting and ruined the excursion.
CharliesMom
Is this a good place to snorkle?6 answers
I am wondering can you snorkle close to beach or you have to go on tour
5 years, 72 months ago
Marina
There is snorkeling on this resort, but if it isn't meeting your expectations, then there are plenty of places nearby that the resort would be able to direct you to or we could schedule into your vacation.
LaurenCC
There are fish EVERYWHERE!!! You can snorkel right at the resort or at Xcaret Park nextdoor. They also have optional tours available to the different coral reefs.
our1stgreenhouse
You can snorkle alot at Xcaret. Take your own snorkle if you don't want to pay for one
mommafrybaby
There is no beach. This is reef and rock. Because there's so much tourism, there aren't many fish right here. The same is true for Xcaret Park next door. There's just nothing to see. Olympic Tours at the resort arranges scuba and snorkel trips.
lavendersbleu
You can snorkel in lagoon/beach and it was awesome, water tends to be cloudy. We went snorkeling on an excursion to Xel-Ha and it was crystal clear ocean water down 20 feet and saw amazing fish and stingrays. Definitely recommend that park.
CharliesMom
You can snorkel right off there beach. there is an abundance of fish on the main beach and in the Adult Only Pool. I recommend going to Cozumel for the day and booking a snorkeling trip. Cost about $25 a person and is worth every penny! Amazing experience!
RKad
How to get from place to Xcaret6 answers
I am wondering how expensive is a trip from hotel to xcaret?
Thanks
5 years, 72 months ago
Marina
The Occidental Grand Xcaret is located adjacent to Xcaret Park and offers great accessibility to everything the park has to offer. Pricing between adults and children will vary, but we offer passes to Xcaret with some of our room categories at this resort.
LaurenCC
Xcaret Park is connected to the Resort by a footpath or short Gondola ride. If you walk to the park it takes about 5 minutes.
our1stgreenhouse
it is right next door. You just walk or can take a little gondola ride (we thought it was a waste of money to ride)
mommafrybaby
You do not have to pay for transportation from this hotel to Xcaret. You can either walk the 3 minutes from the lobby or there is a gondola that runs every 10 minutes.
Makenna
The resort and park are connected - you can walk.
lavendersbleu
You walk from hotel to Xcaret park, 10 minute walk (very safe) or during day a boat will take you from resort for free.
CharliesMom
What is the Smoking Policy for this resort?5 answers
5 years, 72 months ago
Mandy
Majority of resort do not allow smoking in rooms. However you can smoke in the outside areas as well as balconies.
CaitlinCC
Smoking is permitted outdoors, not in the rooms.
our1stgreenhouse
lots of smokers here. very European. Not sure about hotel rooms but you can smoke pretty much everywhere but not in restaurants
mommafrybaby
My husband is a smoker and over all you are able to smoke if they do not want you to smoke in a specific place it will be posted.
BNI2013
You can smoke outside (plenty of ashtrays), in the lounges and at the pools. We request non-smoking rooms, and smoke on the balcony or outside. The indoor restaurants are non-smoking.
lavendersbleu
Do we need passports to travel?6 answers
Will need to have passports to travel to Mexico?
5 years, 72 months ago
Lanne
Yes! You do need a passport to travel to Mexico.
CaitlinCC
Yes you will need passports to travel to Mexico.
our1stgreenhouse
Yes, you definitely need a passport to travel to Mexico. Allow at least 6 weeks after you apply to receive your passport.
JahnLand
Yes. Any travel outside the US requires a valid passport.
jessicas
Yes, you are leaving USA.
CharliesMom
You can't leave the US and go anywhere without a passport. They wouldn't even let you board your flight.
Rescue4me
Is the visit to XCaret Park included in the price or at an additional cost?6 answers
5 years, 71 months ago
Baltimore, MD
The Xcaret Park is not included in the price and is an additional cost.
CaitlinCC
Additional cost, unless you purchase that option. I purchased the option and it also gives you VIP check in and no charge to use spa facilities once a day.
BeTheWiser
It is an additional cost. You can get tickets at the hotel or book online.
jessicas
not unless you buy a package deal. costs about $97 for one day or $109 for 2 days
mommafrybaby
Additional cost
Petya
The park is not included. You have to pay the full cost however, you do not have to pay for transportation. You can either walk the 3 minutes from the lobby or you can take the gondola which runs every 10 minutes.
Makenna
Is admission to Xcaret free when staying at your resort, or at a reduced price.6 answers
5 years, 70 months ago
St. Louis, Mo
no. They will offer you a reduced price ticket if you will listen to their time share presentation.
Lizzytish
Xcaret is not free with the Occidental resort. It is right next door, so is the XPlor park. XPlor is amazing!!! There is an Xcaret excursions travel agent in the lobby of the resort.
kodekea
No. There is no discount
Atraveler70
Admission to Xcaret Park is not included in the price of your stay at this resort. For an additional cost, you may add an Xcaret excursion during the booking process, or contact one of our beach experts to add it for you if you have already booked your trip.
BILLCC
There is an additional charge to go into the Xcaret park but you can walk the 3 minutes or take a gondola to get there.
Makenna
We were looking in to going to the Xcaret once we found the entrance there was a sign up showing that it was 90 U.S. Dollars per adult persons. We didn't go however because we were on our last night when we looked to go and we weren't going to get the full days worth out of it so we didn't want to spend $90.00 without getting our full 8 hrs.
BNI2013
What is there to do at night??? How are the shows and is there a theater?6 answers
5 years, 70 months ago
inquisitive
We had our dinners late; between 7-8pm so by the time we were finished we sometimes just went back to room, especially if we were out on a tour all day and up extra early. But they have several lounges, a disco, a main stage with different entertainment each night. We caught the Michael Jackson night one time, and a variety show another. They have movies on big screens. Some excursions keep you out late too.
CrystalK
This resort has nightly entertainment, as well as a disco.
CaitlinCC
There is an open air theater and show stage, that has something going on every nite. We didn't attend, just saw things as we were going to the Buffet.
Flat screen TV is in your room, with about 160 channels, alot of which are US Primetime programs, mostly in English.
HighDesertTraveller
They had several shows during the evening as well as a movie you could watch. They also have a "disco" or dance club that opens at @ 10:30 or 11:00 at night.
Makenna
The shows start around 9:30 - there is a kiddie-disco for children on the stage until then. The adult disco opens after 11:00. There is live music in the lobby at 6:00. We were at a bit of a loss as to what to do with ourselves in the evenings after dinner, to be honest. The shows were not that well attended, although the Brazilian night was quite good. We wondered where all the other guests were.
lavendersbleu
A movie plays every night from 6-8, kid's dance/show entertainment is from 8-9:30, family/adult show/entertainment from 9:30-10:30 and it was different every night and excellent. Only problem shuttles didnt run after 10:30 so you had to walk to your building. They have a disco but we never made it there.
CharliesMom
is the food and beverage included?7 answers
5 years, 70 months ago
ange
Yes. This resort is all-inclusive, so included with your stay are: unlimited meals, snacks, beverages, full open bar with premium brands, as well as all taxes and gratuities.
BILLCC
Yes, all food and beverages in the all inclusive were included. In the VIP section the one restaurant available to VIP was fabulous!
Rosemarie
Yes
Petya
All drinks, beer, wine, top-shelf booze and water are included. They are provided in your mini bar, 4 waters, 2 beers, a couple of soft drinks. They are stocked by the maid during her visit.
There are bars located all over the property, which is quite extensive, with several large pools, and a beach lagoon.
HighDesertTraveller
All food and beverages are included (even alcohol)
Makenna
The food and drinks were included in our purchase we made it will show on your selection an all inclusive option. The drinks were alcoholic and non. One restaurant we went to the only food that wasn't included was the lobster but it was still reasonably priced.
BNI2013
Yes, all food and all drinks, alcohol too, is included. The restaurants are included, but have some dishes that cost extra (like lobster), and you must make reservations in the lobby as soon as you check in to avoid disappointment. The waterfront restaurant is really nice for breakfast and lunch, and the buffet is very good.
lavendersbleu
Can I do flight for just one person but the hotel well be tow2 answers
Can we do flight for one person but the room for tow adult
5 years, 70 months ago
USA ,MA
We can definitely build you a package for one traveler with air and hotel and the second traveler with just hotel. This would need to be done via telephone with an agent. Our office is open daily from 5am-3am EST.
MariaCC
you can book and fly for one. but usually have to pay at the resort extra for another person.i did this in Dominican republic.
hobbnobber
want to go suba diving, can we go right from the resort?3 answers
5 years, 69 months ago
Jo
You can check in with the folks at Cheap Caribbean.com at their office, book your excursion and you'll receive a voucher. Were ever they take you, there is always transportation that picks you up and drops you off at the resort. It is so easy to do any thing any where. They just pick you up and drop you off !
nfinityelectric
Yes. There is a dive shop on-site, and they do offer SCUBA diving courses (including certification and equipment rental). Please contact the hotel directly for further information at: https://www.occidentalhotels.com/resort/occidental-grand-xcaret/contact
BILLCC
The excursions are arranged through Olympic Tours, who have a booking office at the resort. They are dependable, and you can check what they offer online.
lavendersbleu
Do you need a passport?5 answers
5 years, 69 months ago
Bloomingdale IL
The U.S. Department of State and Homeland Security requires all travelers to and from Mexico to have a passport to establish the bearer's identity and nationality. Non-U.S. citizens should contact the airline they are traveling on, or their local consulate regarding the specific entry requirements that apply to their nationality.
MariaCC
Yes! You will go through customs in Mexico as well as when you arrive back in the United States and you will need a passport. The airline required the passport info to book the plane tickets and asked for it when I checked in online.
travelkitten
yes you will need your U.S. passport for entrance departure and select things around the resort that deals with you transport company. It is located in Riviera Maya Cancun, Mexico. You will have to go through immigration and customs entering mexico and entering back in to the U.S.
BNI2013
Please double-check online with the US Department of Immigration. The rules change.
lavendersbleu
Yes, Passport is needed for any flights into Mexico.
RKad
What do the concierges do?4 answers
Is it worth it to upgrade to a Grand Concierge Deluxe room? We can’t afford to upgrade to the Royal Club, but I’m wondering if there is a significant benefit to upgrading to a concierge room. Are they able to get you dinner reservations easier?
5 years, 69 months ago
Whippany, NJ
Upgrading to this room type offers guests a dedicated concierge service to help plan your most memorable vacation. The concierge agent will offer assistance with restaurant reservations, tours, and any other request you may have.
BILLCC
Only if you want to have access to the park multiple times. You have no added benefits with the Deluxe room excet discount coupons for things you will never use.
Nalagodiva
No matter what room you choose, the "hosts" of your building greet you when you first arrive and advise you to make your dinner reservations with them for your stay. They provide you with a calendar so you remember each restaurant you choose and what time.
DWIX
We upgraded, but in hindsight would not have. No, they cannot get you reservations. As soon as you check in, walk across the lobby to the dinner reservations desk and book them ASAP. For breakfast and lunch we loved the waterfront restaurant and ate there everyday. With the upgrade, you make get unlimited entrance to the park next door ($80 per person), but we didn't go there more than once. You must pay for the activities there, although the show (didn't see) was recommended by the tour guides.
lavendersbleu
We had a junior suite and the concierge in the building had no ability to get anything accomplished and just sent us to the lobby to head concierge. They are mostly there to sell you excursion's, in addition make sure you book excursions through hospitality office near shop's...this is through Olympus and Cheap Caribbean, not xcaret - better prices.
CharliesMom
is there horseback riding or zip lines5 answers
5 years, 69 months ago
philadelphia
CheapCaribbean.com does not offer zipling or horseback riding excursions near this resort. Please contact the resort directly for more information. For your convenience, you may reach the hotel via email at: GM_GrandXcaret@occidentalhotels.com
BILLCC
No there is not, the zip lines are available at Xplor which is only 5 minutes away though. $109 a person.
REMogul
We did zip lining but it was through another company. There is an office on site that will show you all the options you have the package we bought was 3 snorkeling sites, cliff jumping, and zip line! Definitely worth the price
BNI2013
Yes, see the staff of Olympic Tours at the Excursion Office, and they will show you all the different options. They were nice, gave good advice, and didn't pressure us.
lavendersbleu
Ziplining was available at Xplor and it was awesome, my 6 year old son was able to do it with my sister and alone as well. 9 Ziplines together. Other parks offer zipline as well.
CharliesMom
Where can you get beach access and how much for the Occidental Grand Xcaret?6 answers
I like this resort but I am a beach lover.Is there one close and how much does it cost?
5 years, 68 months ago
S
Please contact one of our knowledgeable Beach Experts at 1-800-915-2322 and they'll be happy to answer your question in more detail and discuss resort options with you.
CoryCC
The resort has its own small private beach... And it's included within the price but the problem is that this resort sucks really bad... Nice structure but that's about it... The food is horrible, the prices for everything are sky high, packages they offer are made to rip you off... The service is bad ... My best hint of advise is "Don't go to the Occidental Grand Xcaret !
JerseyGuy82
We were just there from the 30th until the 4th of this year and the Xcaret was a separate area from where our hotel was actually located but access for adults from our side was $90 Usd. per person
BNI2013
This is not a beach resort. They have a manmade sandy cove, no waves, suitable for small children. This part of the coast seems to be all coral and rock. I would suggest a different resort for a beach lover. This is a really large, beautiful resort, but not a beach holiday.
lavendersbleu
Lagoon/beach is beautiful with all kinds of fish to snorkel with inside resort. Closest beach is Tulum but requires taxi ride. We did not go there but i read its beautiful.
CharliesMom
Beach is very small...hotel cost is a bargain at 80/person/night
BudWiser
the beach inside the resort is more like a lagoon (no waves, fairly rocky), but it's really beautiful, so we were happy chilling there. There is a public beach at Playa del Carmen (10 min cab ride) which is fairly big, and the beach at tulum is breathtaking, but smaller. You would have to pay to enter the park at tulum (ruins+ beach)...I don't remember exactly how much it was in pesos...I'm thinking it was less than 20 usd dollars-ish for two.
nycjan
Birthday Celebration2 answers
Cost for 4 nights, November 14 - 17, 2013?
Thank you.
5 years, 68 months ago
Peaches
Please contact one of our Beach Experts at 1-800-915-2322 and we'll be happy to price out a package for you.
CoryCC
I will be honest I dont have a price, but I will say you do loose 2 days in travel, so if your only going for 2 days it might not be fully worth it. You just get supper tired. But if you thinking of changing resorts half way through then it would be worth it. Just my 2cents. Good luck with the hunt!!
BluAquave
$620.00 each person
GMD11
What will the weather be like August 7-14?4 answers
5 years, 67 months ago
KS Mel
As weather forecasts can change daily, we would need to advise to check this closer to travel. You may look online (i.e. weather.com) for more up to date information.
CoryCC
Some rain, usually in the morning but clears quickly. Hot and humid
CarlaP
weather would be nicer.. I went Sept and it was hurricane season..Rained everyday!!
GMD11
HOT HOT HOT!
LaReina
IS ROOM SERVICE INCLUDED?5 answers
FOOD IS ALL INCLUDED, SO I WAS WONDERING IS ROOM SERVICE EXTRA OR INCLUDED
5 years, 67 months ago
curious
This resort does not offer room service.
CoryCC
Room service is not an option at this hotel
jcarrico
was no room service....
GMD11
Room service is NOT AVAILABLE AT ALL unless you are a club member.
mh77
it is included and free only up to a certain time then you have to pay for room service
bobbysuj
is their just one main building or several. Are the rooms with the main hotel6 answers
5 years, 67 months ago
atl ga
For a map of the resort and/or questions regarding the layout of their property, we do suggest contacting them directly as they would be best to assist you. The email address found directly on the resort's website (www.occidentalhotels.com/resort/occidental-grand-xcaret) to contact them directly is GM_GrandXcaret@occidentalhotels.com.
MariaCC
serveral buildings, serveral pools, they have a shuttle, however everything is walkable distance
jcarrico
There are numerous buildings on the property where you can stay. We stayed in the main hotel and it was very comfortable and easy access to the rest of the property.
RKad
Several buildings.. about 30 three story ones. Main hotel has10 restaurants and stores in it.. Very nice!!
GMD11
This resort is huge with buildings all over the property. Beautiful tropical like surroundings with lots of walking to get to everything. We stayed in building 14 and and they are all detached. We didn't mind walking tho was good exercise.
Rescue4me
There are rooms in the main hotel, which has an open plan, and there are several buildings
drivebelt
do you get into the ecological park for one day free?5 answers
5 years, 66 months ago
susie
No, they charge extra to get into the parks. U can pay 120$ for 3 day pass or 89$ per day. That's only to get in, it doesn't include the amenities inside the park. Instead try to visit the Zenotes and tulum ruins we got both tours for 89$ a person. Including snorkel, googles and fins .transfers from the Hotel to the Zenotes and tulum and back were included also. I highly recommend doing this tour instead of spending so much money in the xcaret park.
Kdechant28
no, the park is additional.
AlixCC
No you do not. I recommend going to Hidden Worlds. It is a much less crowded and commercial park located in the heart of the rainforest!
RKad
No
djorgga
The package we purchased didn't include a pass to Xcaret Park.
yesterday626
How is the snorkeling off of the beach?5 answers
We love to snorkel and one major aspect of a resort we look for is the great snorkel right off of the beach at our resort? How is the snorkeling off the beach?
5 years, 66 months ago
louisville
The resort does offer snorkeling.
CoryCC
Great snorkeling right off the beach. Lots of fish right next to the beach. I would recommend taking the fairy to Cozumel for the day and going snorkeling there as well. It is absolutely incredible!
RKad
Very small snorkel area. We went to Cozumel to snorkel one day.
Rescue4me
Terrible. The beach is a small man-made cove and the rest of the shore is rocky and not safe for snorkeling. However, you can go 10 minutes down the coast to Playa Del Carmen and the beach is gorgeous.
mh77
There are reefs a few hundred yards from the shore - but there is no beach on the shoreline.
djorgga
Is Airport transfer included with this package5 answers
5 years, 66 months ago
Wheeling, WV, USA
No, airport transportation is not included in the price advertised, but you can add transportation to any package.
AlixCC
It is not included but you can add it on for an additional $80. I recommend renting a car. It is about $180 but you have the freedom to go anywhere you would like as the hotel is a few miles south of Playa Del Carmen. Highly recommend renting a car!
RKad
If you purchase it when you sign up.. Was $40 each for both ways..
GMD11
No
drivebelt
I would recommend not booking your hotel transfer when booking your trip. You will pay a much cheaper price and get private transportation instead of shared. Gets you to and from your hotel quicker giving you more time for your vacation. I used USA Transfers and they were great and a great price as well. They are very highly rated on tripadvisor and after using them I see why
michtort22
Power Outlets in Rooms6 answers
Are the outlets in the rooms/bathrooms American outlets or do you need converters for your chargers, hairdryers, etc?
Thanks!
5 years, 66 months ago
TravelGirl
Most resorts are compatible for American electronics, however, we do just contacting the resort directly as they would be best to assist you. The email address found from their website to contact them directly is info@occidentalhotels.com.
.
MariaCC
Yes, the outlets are comparable to U.S.
MusicMan527
Use regular outlets. Didn't need converters..
GMD11
No converters are needed.
Rescue4me
American
drivebelt
there were 2 prong outlets throughout the room.
Raine310
Is entrance to Xcaret park included with your stay at Occidental Grand Xcaret?6 answers
5 years, 66 months ago
Louisville, Ky
The All-Inclusive features at this resort include unlimited meals, snacks and beverages, full open bar with premium brands, taxes and gratuities.
MariaCC
No, it is not not include; you will need to pay around $120.00, for all day, since the morning until the big show (like more than 200 peoples) which finish by 10.00pm.
KEYSTONE
no
GMD11
I've been told there are packages offering this, but not ours
drivebelt
No, it is not. It's an additional cost, roughly $90/person/day.
mh77
It is if you purchase the Unlimited Xcaret Experience through the hotel BUT DO NOT DO THIS. Pay to go one time and that will be plenty, you will not want to go back again.
RyanPrusinski
If one purchased the Xcaret pkg with their room, is admission free everyday of your stay or only 1 day?5 answers
5 years, 66 months ago
Susie
Admission is only included with certain packages. Not the one we had.
MusicMan527
The Xcaret package is available in specific room types:
The package includes...
VIP hotel check-in
•Unlimited reservations during the whole stay in all specialty restaurants (Subject to availability)
•Unlimited access and multi-entrance all day long to Xcaret park facilities
•Private tour with a Xcaret expert guide
•Reserved area at the Gran Tlachco Theater during "Xcaret Mexico Espectacular"
•$920 USD total in resort credits and Xcaret and Xel-ha discounts.
•Resort credits include discounts on tours, golf, food, wine and spa treatments.
•Xcaret discounts include (in addition to free admission) deals on dinners and wine tastings, Snuba and Sea Trek experiences, and exclusive animal encounters with stingrays and sharks.
•Xel-Ha offers include discounts that include Snuba, Sea Trek and Dolphin Trek experiences, as well as manatee and stingray encounters.
AlixCC
No
SadNangry
Is a specific package which i believe you won't find in any of these third parties websites only thru the main xcaret site. There is a one day pass to the park or an unlimited one depends on the package.
Jcepe
Hey Susie,
We were just there. The park ticket if for one day only but it was great! It is close enough that you can leave, go back to the room or grab a bite and then go back but it all had to be on the same day. I mean literally steps away from the resort shops and food.
ScottyA
Is there parking space in Occidental Grand Xcaret hotel, Mayan Riviera, Mexico?2 answers
We plan to visit Occidental Grand Xcaret Hotel, Riviera Maya, Mexico On December, 2013 and want to rent a car in Cancun Airport. Is there parking lot in Hotel? Can we park our car? How much it cost?
Thank you
5 years, 64 months ago
San Francisco
Most resorts do have parking lots. Please contact the resort directly for more information at www.occidentalhotels.com.
LisaCC
There is a parking lot for guests at the hotel that we saw but we don't know the cost if there is any.
shewolf
is there a group or club just for teens?3 answers
5 years, 62 months ago
Jenny
It appears that the resort offers a Kid's Club for ages 4-12 years old, however, it does not appear that the resort offers a Teen Club. For further information regarding activities for teenagers at the resort, we do suggest contacting the resort directly as they would be best to assist. The email address from the resort's website to contact them directly is GM_GrandXcaret@occidentalhotels.com.
MariaCC
No
djorgga
Not at All a place for teens it's horrible
LDot
Price for children under 22 answers
I have a 18month old, would the price be the same for him?
5 years, 62 months ago
utah
Prices vary depending on what specials are available; please call our Beach Experts at 1-800-915-2322 to see what Specials are available today!
LizCC
This is a very family oriented resort and I would think that there would not be an extra fee for the child, but I would check with CheapCarribean or the hotel to be sure. Xcaret Park is within walking distance to the hotel, and they have alot of animals like dalphins and monkeys that a small child would like!
Steno
does this hotel provide handicap accessible rooms?4 answers
5 years, 62 months ago
cincinnati OH
Most resorts in the Caribbean do have handicapped accessible rooms.
For more information please contact the resort directly at www.occidentalhotels.com.
LisaCC
Great question. The big answer is a big fat no. There are a series of rooms near the only 2 elevators but they are too far from everything to be of use to anyone with any sort of handicap. I asked for a handicap room and was told they were full and the place is soooooooo spread out that it is impossible to get to most of the resort on foot. There were a few people in wheelchairs, and there were ramps as well as stairs, but i would not recommend any of it because the pathways are NOT the least bit smooth, and it would always be a long bumpy ride.
EQUILIBRE
this is not a place I would recommend for handicap persons...much to large and too many stairways
favormexico
Yes and bathrooms as well but I would make sure elevators are working bc none I have seen are in service but have passed many wheelchairs and they must be getting around somehow
KrysPita
Is there snorkeling on site5 answers
5 years, 62 months ago
Chris
Snorkeling is available at the resort. For more information please contact the resort directly at www.occidentalhotels.com.
LisaCC
Yes, there is snorkeling available just beyond the main beach and they have equipment for use.
yesterday626
Yes, there is the opportunity to snorkel in two areas at the resort.
EileenOB
Yes, Snorkel and fins available at poolside.
LaReina
Yes in the resort created lagoon or at the adult beech in the ocean both are best in the morning.
1duckfan
is there dancing, or late night adult entertainment5 answers
5 years, 62 months ago
Stacey
The resort has a disco, the Palenque Disco, which is open
daily, 11pm-2am. For more information please contact the resort directly at www.occidentalhotels.com.
LisaCC
This resort does provide nightly entertainment, it also has 10 different bars, 2 of which are open until 2:00am.
BethCC
Disco is open from 10:30 to 2, but it doesn't attract many guests at all. Was often completely empty by 12 - 12:30.
This is also the only bar open late.
djorgga
They have shows every night form 7pm to 11pm. After that you can go to disco club where you can dance (opened till 2am).
Hella
Yes There is a nightclub for dancing and a sports bar.
michtort22
Are shuttles provided to and from airport?5 answers
Are shuttles provided to and from the airport? Are they free?
5 years, 62 months ago
g
This resort does not provide complimentary shuttle service to and from the airport, however, when booking through CheapCaribbean.com we can help you pre arrange transfers to and from the airport.
BethCC
I don't believe there are shuttles to the airport, but most certainly they would not be free for sure. We booked shared transport to and from the airport from cheapcaribbean, which turned out to be fairly convenient, but on our way to the resort, we had to stop by two other resorts and it took forever....(since most of them aren't by the main freeway, so you have to drive in and argh the speed bumps there are crazy....) I would suggest for two, to use the shared transport, but for a larger group, 3+ to just take a cab. (45 mins or so...thinking not more than 600 pesos one way)
nycjan
No.
djorgga
Yes. Not free
SadNangry
No you have to pay for a shuttle. It was 49.00 for the 2 of us
Georgette113
Is there room servce4 answers
5 years, 62 months ago
Lise
This resort does not offer room service.
LisaCC
No - or if there is it's not available for rooms in the outlying buildings. There was not even a room service menu in our room.
djorgga
no none and they wont let you take any food out of the restaurants either
poortrip
No
AshleySarah
Is transportation provided to and from the airport?5 answers
5 years, 62 months ago
katwater86
Complimentary airport transfers are not included in the all-inclusive plan. This resort is located approximately 50 minutes from Cancun International Airport (CUN) and airport transfers are able to be added at an additional charge during the booking of your CheapCaribbean.com reservation.
MariaCC
Yes, the airport has many taxis available or you can prebook it with your trip.
jacqs
No. It is available but not included. Suggest choosing a transportation option during booking.
djorgga
Yes, but it is 50 bucks extra. Everything is extra. Nothing in the way of excursions come without a hefty price tag. You will be hustled to death by people trying to sell you many, many packages, some of which will eat up your entire day, much of which will be spent in traffic.
EQUILIBRE
NO that was extra through the resort or you can get your own at the airport. It was about an hour ride.
heppster
What type of alcohol5 answers
Do they serve top shelf or premium alcohol such as Johnny black, absolute, and jack Daniels? What brands of beers do they serve? And do they have 24 hour room service?
5 years, 61 months ago
Kensin
This resort does not offer room service. As for their alcoholic drink selections they offer a variety of Mexican domestic beers and liquor.
BethCC
No JBlack. But jack Daniels, sky, absolute, and stoly is there..best tequila they had was 1800..id say the choices were good enough, keep in mind if u don't ask you don't get. Can't say about the room service..they delivered Pepsi and water before midnight when I called.
MGat
all top shelf is available. only mexican beers. not sure about room service
mitrikhouse
Top shelf alcohol is included. Modelo, Corona and Corona light.
Margaritamomma
they claim to have top shelf, but it does not taste like it and they are either out at some bars or it is clearly something else in that bottle.
EKHaye1
tickets to Xcaret?5 answers
Is there complementary admittance to the Xcaret
or a good deal on it if one stays at your resort?
5 years, 61 months ago
Minnesota
I would recommend contacting the resort directly at (800) 332 2675 for the most up to date information on ticket prices to Xcaret.
BethCC
You can purchase at the hotel, better if you upgrade or get unlimited Xcaret from web. If you get before you get there you can go as much as you want , if you purchase there you get 1 time for the price,and yes you will want more than 1 time there.
lildab
Don't get them through the hotel. buy them directly through xcaret eco park and do it 2 weeks before you go. (there is a discount). Also, don't upgrade to the Plus package. (we did... it was a mistake). You can go back and forth all day from the xcaret hotel to the park so the lunch with the plus package is kinda pointless (the food was good mind you). but you can go back to your resort lunch for free. The plus package also gives you a locker, but it is just as long a walk to the locker as back to your room, so that was also pointless. BTW WE LOVED THE ECO PARK! We only spent one day, but you could easily spend 2. Make sure to do any activities early in the day because the snorkeling and underwater rivers close at 6pm.
Rareearth
The tickets to Xcaret are normally about $100/person and were not included with my package. You do get a discount by staying at the resort, but I never checked to see how much it was.
TravelAdventurer
We paid a little more for the Unlimited Xcerat Experience package when we booked.Its well worth it and you get access to park everyday you are there.Lots to do and see at the park but I would do it a few hours a day with the heat and come back to the resort and relax in the pools or beach
michtort22
is transportation provided from airport to hotel5 answers
4 years, 59 months ago
kat
If you purchase it.
cherylynn77
The roundtrip airport transfer service can be added for an additional charge to your CheapCaribbean.com reservation during the booking process.
MariaCC
No, but you can purchase shuttle bus while you are booking hotel. I've used public transportation. It's called ADO bus. It's very big bus, very clean and erconditioned. I've paid $14 and arrived to Playa del Carmen and then took taxi to the hotel ($12). Very affordable.
Hella
You can buy the group transportation to and from the hotel. Or you can get a taxi. Taxis (if you haggle) cost us about 60$ usd (if you pay in pesos) FROM the airport to the hotel. It cost about ($40 USD if you pay in pesos) from the hotel to the airport. Know it will also be cheaper back to the airport than from the airport. Taxis have to have special permits to take passengers FROM the airport to their hotel, but any taxi can take passengers TO the airport. Because of less competition it will be cheaper. Never had a problem getting a taxi. The Bellboy service will go down to the road from the hotel and hail one for you. We found every taxi was clean, friendly and air conditioned. It will cost more if you want to pay in dollars. They also take euros.
Rareearth
You have to pay for it- if you are booking via CheapCarribean then you can get airport transport via Amstar. This is what we did and it was safe, timely, and clean. I know there are other companies you can book with as well!
YogurtIsGood
Early departure2 answers
Is it possible to stay 5days 4nights at this price. If we purchase this deal can we get an early flight home, a day early?
4 years, 59 months ago
Chris
For pricing and availability inquires, we ask you to please call #1-800-915-2322 to speak with one of our Beach Experts. Our offices are open daily from 5am-3am EST and there is no additional charge for agent assistance via telephone.
MariaCC
I think this price is worth. about the flight, you need check with the agent
Chen
Does the Occidental Grand Xcaret All-inclusive package include access to the Xcaret park?6 answers
4 years, 59 months ago
melgeo
No, the admission to Xcaret is additional.
KristenCC
no it does not, listed price was $89 per person if staying at the resort.
Brenigan
No, but you can purchase several packages for access. We did the unlimited and it was worth it!
jaymac15
We just returned from the Occidental Grand Xcaret and chose to get the room package with unlimited park visits. You have to choose this specific room type to get the unlimited park access. However, if you desire to upgrade the room to a suite, this is an option when you arrive; for an additional fee of course. With the unlimited park room, they give you a wrist band for the resort and one for the park. There is a convenient entrance to the park from the hotel that is a short walk and they just scan your wrist bracelet each time you enter. This is an excellent value as the park is incredible and can not be fully experienced in one day. There as so many different areas of the park and excellent shows in the evening as well. If you book the room with unlimited park access it is so easy to walk to the park in the morning and then return to your room for a late lunch and siesta and then go again in the evening for a show. There is a tremendous amount of walking required at the park and with the heat, I think it would be too tiring to try to do every thing and experience the evening shows in one day.
TNtravel
No, it doesn't include pass to Xcaret park. Ticket to the park is about $99 per person if you purchase over there. Kids tickets are 50% off.
Hella
no
CoptRWF
How large is the beach? From the pictures it does not look like there is much beach here.6 answers
4 years, 58 months ago
Amanda
The beach at this resort is generally smaller than beaches offered at other resorts, however they do offer 5 inviting, free-form pool areas, including a kid's pool and 10 public whirlpools, in case the beach is not big enough for you. The resort's main pool is located at the Flamenco section. It consists of three enormous swimming areas connected by channels beneath stone bridges. Chaise lounges, towel service, swim-up bar, daily activities and floats at the pool are available.
BethCC
not so much of a beach,more as a private cove. There is a bar there which serves up the best Mojitoes at the resort. Get there early if you want a nice covered cabana or covered swinging bed, very cool, as they have blankets or towels on them by 7 a.m.
Brenigan
Not a beach type place, they have a man made lagoon that has a beach and bar. The shore is rocky. But lots of pools and the lagoon is nice too!
jaymac15
Amanda,
If you are looking for wide stretches of beach to walk along the ocean you will be dissatisfied. The beach at the beach club is limited and in the all adult area, it is small and rocky but beautiful. Hope this is helpful.
TNtravel
There isn't. But I personally liked that because the area is contained and it's suitable for children to swim safely and I'm not at the mercy of the waves or how wild the beach is. So it's large enough to swim and layout and enjoy but not large enough for example to take a walk on the beach at all.
CoptRWF
The beach area is not big at all!! But it never was really crowded our did it feel small. If you like a beach with miles and miles to walk, then this is not the place for you. But it really was enough beach for laying out and taking a swim.
Sunchecks
Can you get wireless internet outside by pools and beach?6 answers
Also, how much would wireless internet cost for 4 nights?
4 years, 58 months ago
Chicago
For further information regarding additional resort amenities, we do suggest contacting the resort directly as they would be best to assist. The email address from the resort's website to contact them directly is GM_GrandXcaret@occidentalhotels.com.
MariaCC
You can not get wireless by most of the pools and definitely not the beach. You have 2 options on internet. The first is pay $20 for the week and use a computer in the business center (what we did). The 2nd option is wireless internet in your room ($80) for the week. You also get a free 30 minute card for internet access to use in the business center if you get in a crunch and need to check email or something.
Tennessee18
They sell it for 80/week.
Or you can get access @ Business Center computers for 20/week
VictorBravo
$80 and the internet only works in main lobby. they will tell you it works in the rooms but not true... and they can not help you all they say is we are in the jungle and signal not good. no promises and you signed terms and agreement..
jogirl
You cannot get wireless at the pool or beach. The price for the internet is really high. It is $11.00 per hour, $22.00 per day and $82.00 per week. It is a little steep.
Jennyla52000
You can not get free wireless at all. Not even in the lobby. NOWHERE. NOT HOT SPOTS. Price is per 1/2 hr. I remember a promotion for the week for 100 dollars but it was not worth the amount of time they gave you (at least for me with 3 kids).
Business center I pay 27 dollars for the week unlimited, but you have to go there and the hrs are from 9 to 6
mariag
How far is Occidental Grand Xcaret from the airport?7 answers
4 years, 58 months ago
Mary
Occidental Grand Xcaret is located approximately 50 minutes from Cancun International Airport.
BethCC
45 min ride from Cancun airport
MikeS400
1 hour
SarahB
It is about 45 minutes south
jaymac15
One hour
Frank56
The Occidental is an hour away.
WillyVanilly
About an hour. We found we could haggle a taxi down to $60USD if we paid in Pesos from the airport to Xcaret. Getting back the taxi will be cheaper (about $40 USD if paid in pesos) The reason taxis are more expensive leaving the airport is because they have to have a license to take passengers from the airport. any taxi can bring passengers to the airport so it is cheaper. We found all taxis we took had air conditioning.
Rareearth
Occupancy limit3 answers
I have 3 kids and can not find a room for 5 people. Am I missing something.
4 years, 57 months ago
Illinois
All of the rooms at this resort have a maximum occupancy of 4 people, so you would have to reserve 2 rooms for 5 people.
BethCC
We had a jr suite with two full beds and a couch. I don't know your childrens ages but two could sleep in a bed and one on the couch if they are around the 12 or under age group. It may be tight for you and your significant other in the full bed though. A queen suite should be plenty.
HR28
THEIR WERE FOUR OF US AND WE GET JOINING ROOMS
NANABUTLER
Do YOu have to listen to timeshare to stay here?6 answers
4 years, 57 months ago
texas
Timeshare representatives are on site, however, it is not required that you sit for any presentations or sales pitches.
BethCC
No, you don't have to listen to them if you are not interested.
Hella
They will try to offer you a free breakfast to go thru a tour of the Royal Club property on site. Just say no. We just left there yesterday after staying for a week and was only asked one time. They will also slip a card under your door on the first night saying you are a VIP guest and they have a gift for you. This is just a ploy to get to talk to you about the timeshare also, just ignore it.
bondo77
no
CoptRWF
No, you can just simply tell them you are not interested and they will leave you alone.
Sunchecks
You are not required to, but they push it pretty hard. We let them know that we were not interested in attending it. It seemed like many of their "free" activities had some kind of a sales pitch to it.
TravelAdventurer
Are there any non-motorized sports?6 answers
Hi I was wondering if there is snorkeling or kayak equipment for rent on the property?
4 years, 57 months ago
Micersmart
Non motorized water sports, such as snorkeling, are included in the all inclusive price.
BethCC
They had free scuba equipment and lessons and the beach daily. I saw people with snorkel gear, but you had to rent those. I am not sure where to rent them though.
Jennyla52000
I only saw snorkeling and scuba diving. The snorkeling rental is kind of expensive so we brought ours and used them for a couple of days. It was nice.
CoptRWF
there is snorkeling and scuba diving for rent. I didn't see kayaks
CoptRWF
Snorkeling if free for one hour on property. Bring own snorkel equipment. No kayaking or other non-motorized sports.
cmg110
There is snorkeling equipment available for purchase butI didn't see any kayak equipment for rent. The ocean here is pretty rough, so probably not ideal for kayaking anyway. You can do some snorkeling in their beach cove, but you may need to do an excursion to get a really good experience.
TravelAdventurer
What is the cost for internet?6 answers
HI
I was wondering what the cost per room for internet is at the Occidental Grand Xcaret and if it is decent speed.
4 years, 57 months ago
micermsart
As internet pricing is subject to change, I would recommend contacting the resort directly at 1-800-858-2258 for the most up to date information on their internet pricing and policies.
BethCC
$82 US for a week. It is very slow and not worth the money.
bondo77
My niece did this and you pay $11 per hour or about $26 per day, something like that. She said that the quality was great and she used facetime.
CoptRWF
We were told by the desk clerk that the wifi is very bad and not worth the money. They give you 30 minutes free in the business center and then you can pay for additional time to use the business center.
liltrish
I was told at check-in that it's $89 USD per week. There is a business center to use the internet for up to 30mins for $7 USD.
Aras714
VERY EXPENSIVE! you can get 1 free coupon for 30 minutes in the business center. The wireless is very bad no signal and even the staff told us..."in hushed tones" don't buy this... it is too expensive and you won't get any signal."
Rareearth
do the park gives discount to the park6 answers
4 years, 57 months ago
chicago
You can book the Xcaret unlimited package when you book your room. We booked for 7 nights and the addition was $122 per person. Daily admission to the park was $89 per person so it is worth it if you go for a couple of days. Worth the money to see with plenty to do. We just left there yesterday.
bondo77
They do give you a small discount to the park. I think it is maybe $10.00 per person. I would recommend shopping around with the different reps at the resort to see who can give you the best deal.
Jennyla52000
The resort may offer alternative pricing for the Xcaret park, however, that is something that would have to be asked with the resort upon arrival. If you are looking to do something specific off-property, we do offer a bevy of excursions at a discounted rate, some of which may offer entry into the Xcaret park.
For further details, please call us at 1.800.915.2322.
SamCC
Yes. It'll be I think either $59 or $69 something like that per day but you have to buy at least 3 days worth to get this discount. If you want to go just one day, you'll still need to pay the full amount of $99. What I heard is that the park will take more than one day to explore. We were only at the resort for 5 nights and we ended up not going to the park and we didn't regret because we enjoyed the beach and the various pools and activities on the resort. If we were staying longer, may be we would have bought the park tickets.
CoptRWF
The hotel charges $99 for one day and $59 a day for three days with unlimited access in and out.
liltrish
If you stay at the hotel, you get discounted admission to the adjacent park for $99 USD.
Aras714
Is room service available and, if so, is it free?5 answers
4 years, 50 months ago
Matt
Room service is available at the resort although it is not free. Prices can vary depending upon the menu, time of day and dates of travel.
Shane99
There is no room service. The only room service you can get is if you book the romance package and then 1 day for breakfast they bring you a breakfast tray. (fruit, cereal, yogurt)
Rareearth
it is available but check what times its free from and then then charge you. we called 15 min before the were to close for free and they didn't answer until free was over
bobbysuj
So much is available and easy access room service is not free. Soda, water and beer are in your fridge and stocked daily. Mixed drinks and beer are at all restaurants and pools and are free.
LaReina
Room service is a small $5 additional fee. The food is not an extra charge just a small fee for the delivery. Given the layout this is a very small fee.
itsabothermakinganickname
What fishing options are available?2 answers
My fiancé and I love to sport fish--fly fishing, bait, etc. Are there any options for this connected to or nearby the resort?
4 years, 49 months ago
Michigan
While there may be optional excursions available at this resort that features the type of fishing you are looking for, we suggest contacting one of our Beach Experts to assist you in finding the perfect resort to fit your needs. There are several other destinations/resorts that feature fishing as a main attraction that may be closer to what you are looking for. You can reach them at 1.800.915.2322 and they are available from 5:00 AM to 3:00 AM EST daily for your convenience.
SamCC
Unsure. We didn't look anything into it. However, there are a lot of options for cool things so I wouldn't be surprised if there was the ability to do so.
BCJ56
Elevators5 answers
do they or do they not have elevators?
One place on this website says they don't but it is listed under ammenities.
4 years, 49 months ago
Angelique
There are elevators in the main resort building, but I didn't see them in the actual room buildings. I would suggest asking for a ground level room if you need an elevator.
Rareearth
This resort has elevator's in 2 buildings, the rest do not have elevators.
CaitlinCC
They do But the resort is huge so if mobility is an issue another resort may be a better option.
5starhotelgoer
no elevators all stairs and don't drink the water
bobbysuj
There are elevators and I did see a few people in wheelchairs...must be somewhat friendly to the disabled.
Redchev76
aminities2 answers
does thy Myan 4 day vacation include food and beverages
4 years, 49 months ago
dallas texas
Occidental Grand Xcaret is an All-Inclusive resort. Features include:
Unlimited meals, snacks and beverages
Full open bar with premium brands
Taxes and gratuities
WILLCC
Occidental Grand Xcaret is an All-Inclusive resort. Features include:
Unlimited meals, snacks and beverages
Full open bar with premium brands
Taxes and gratuities
CaitlinCC
Is Xcaret Park entrance included in price?5 answers
If you book a stay at the resort does it include enterance into the park next door?
4 years, 49 months ago
Buffalo
Access to Xcaret Park is only included when booking the Deluxe Unlimited Xcaret Xperience room type. None of the other room types include access to Xcaret Park.
WILLCC
Access to Xcaret Park is only included when booking the Deluxe Unlimited Xcaret Xperience room type. None of the other room types include access to Xcaret Park.
CaitlinCC
No, unless you upgrade your room rate. The park is nice, but man made and you have to pay for everything while you visit it!
CkCab
No. We didn't go because of that and we kind of regret it because we have heard a lot of nice things about it.
BCJ56
No, it's $100 pp. And it's definitely not worth it if you've done any traveling at all.
5starhotelgoer
does this resort have lots of kids running around?5 answers
4 years, 48 months ago
stephanie
The pool areas tend to get noisy during the day. The resort is very large and spaced out so once you get away from the pool/beach area it tends to be quieter.
KristenCC
This resort is full of families. Lots of kids everywhere. The beach is perfect for kids, it is shallow, clear and has no waves. Very safe for kids, not all that great for adults.
CkCab
Yes, if you don't have kids this is not a good option. You'll be bored to death and ticked there's no real beach.
5starhotelgoer
We went in May, and there wasn't many kids
travelabroad
No, I didn't see many kids on my visit. There must of been just a few with there families.
Cantinflas
Will my cell phone get reception at the resort?5 answers
4 years, 48 months ago
upstateny
Please check with your service provider to ensure you have international coverage.
KristenCC
We had good cell and Internet service at this resort.
CkCab
Mine did. I have Sprint.
BCJ56
Yes
5starhotelgoer
only in the vip lounge where there is wifi. not very good cell phone service
bobbysuj
Is there day sailing at or close to Occidental Grand Xcaret All Inclusive Resort?2 answers
3 years, 45 months ago
Occidental Grand Xcaret All Inclusive Resort
For more information on the excursion we sell please call us at 1-800-915-2322.
CaitlinCC
yes good vacsations
miguelarango
what time do the pools close?5 answers
3 years, 44 months ago
chicago
6pm
bobbysuj
Pool times can vary season by season, sometimes monthly. For detailed information regarding your request, please speak to one of our Beach Experts at 1.800.915.2322.
SamCC
The bars around the pools closed at 6pm. And believe thats when the pools close but saw plenty of people in pools at night. I dont think they bother you as long as you are quiet.
michtort22
They close the pools at between 7pm and 8pm. When I was there we were kicked out of the pool once at 7pm and another day at 8pm.
Cantinflas
Between 6 and 7 pm.
MandT
do you get access into the excarit park when you stay at the excarit resort?5 answers
3 years, 43 months ago
new jersey usa
You do, but it is not free. There is a gondola that takes you to the park from the resort, and the price when my wife and I went was $99 USD per person (it was more like $160 USD if you weren't staying at the resort). Not sure if children were cheaper.
beachinit
No, unless you book into the Deluxe Unlimited Xcaret Xperience room which grants free admission into the park.
TimCC
You have to pay for park access separately--there are no deals that come with booking the hotel unless you want to sit through a time share spiel.
selaineh
Access does not automatically come with the resort. You have options to purchase unlimited tickets ( which i would highly recommend) or you can purchase a one day ticket. If I were to do it over I would purchase unlimited and go a couple hours every day or other day, because to park is sooo big! It's very hard to cover it all in one day. Bring good walking shoes!
Sandytoes2
You have direct access to the park but you need to buy park tickets. You do not get free access by staying at the resort.
CaribbeanLuver
How deep is the cove and what about snorkling out pass the cove?5 answers
3 years, 43 months ago
Maryland
I don't know how deep the cove itself is but I assume well over 10 feet. There is a bit of an island at the mouth of the cove acting as a breakwater. It gets much rougher out there because you're now in some truly open water. I doubt there is snorkelling there. Probably too deep and too rough. If there were coral and fish I am sure it would be known and advertised and you wouldn't need to ask. There is great snorkelling via dive trips to many dive sites off Catalina and Saona.
Gordo07
For details on the cover and snorkeling, call one of our Beach Experts at 1.800.915.2322. Our agents have been to all of our destinations and can tell you from experience what they have seen. Our offices are open from 5:00 AM to 3:00 AM EST daily.
SamCC
Snorkeling won't be such a good idea past the cove because of the waves , it's not very deep so it's very nice for the kids,
Trvlfam
The cove is very shallow (maybe 3-4 feet) there are places to snorkel just outside the cove if the conditions permit.
GradStudentTraveler
The cove is neck deep; if you want to snorkel, you can go over to the other beach area and they will provide snorkel gear for you.
slorne
What name brand mexican beer do they serve?5 answers
Looking at this resort but trying to find one that serves Corona Light, I like it better than Dos XX anybody that has been recent know what they serve we are planning on going in Nov 2015
3 years, 43 months ago
Buddy
Please check with the resort directly for the most up to date information regarding drink selection....their international phone number is 01152(to dial out) 984-871-5400.
TimCC
They have dos xx only in all thier restaurants. In the rooms they have del sol and by the pool they serve tecate.
Famvac
Yes, they have Corona, Corona Light, Modelo and some mexican brand beers.
hernadhr
They serve Corona and Corona Light.
GradStudentTraveler
Moderna and one other I didn't recognize
slorne
How far is an ocean?5 answers
3 years, 42 months ago
ola
It is walking distance on the resort. Depends on where your room is located but maybe a 5-10 min walk.
Yonce
This hotel is located on the ocean.
QueBaby
The resort is right on the ocean, so depending on your room location, it should only be a brief walk from the door to the beach. For further information, please call us at 1.800.915.2322.
SamCC
It depends on what building your room is in. The Royal club rooms are closest to the beach. The Rooms near he lobby buildings are furthest.I stayed in Building 22 which was in the middle of the resort.
michtort22
Occidental is right on the ocean.
taurus123
What is your best accommodation for 3 single women travelling together?2 answers
3 years, 42 months ago
Jimmy's Wedding
For help booking and further questions, call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Just get one normal room with two double beds if they don't mind rotating a shared bed.
NivlekGT
Hotel on Xcaret property?5 answers
Is this hotel (occidental Grand Xcaret) on the actual Xcaret park? Does the stay here include the park admission?
3 years, 42 months ago
Dallas tx
No, but it is nearby. The Deluxe Unlimited Xcaret Xperience does offer park admission, but the other room categories do not. If you need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
it is steps away from the entrance to Xcaret if you take the shuttle (not the ferry) to the beach entrance.
Depending on what package you book the park admission could be included for free many times over.
reezee
We paid a little extra to gain "unlimited access" to the park, which meant we could go there as often as we wished while staying at the Occidental Grand. The "extra" we paid did NOT include the free buffet nor rental of snorkel equipment. Snorkel rental was $10 USD each with a $25 deposit (so, bring some cash). But . . . we enjoyed it and when we got hungry we just walked back to the Occi-G and loaded up.
Reyman
It is not in the actual park but there are 2 entrances from the resort into the park. Admission is not included unless you purchase the unlimited Xcaret experience package
michtort22
It is next to the park and actually has to entrances to the park... I was totally mislead about the tickets being included .. They are not and they are cheaper bought ahead of time
Momofdos
Is the resort located on the ocean5 answers
3 years, 42 months ago
Roselle,il
No, it is not on the ocean. The Occidental Grand Xcaret features a man-made beach on a private cove with clear water and white sands, and is located adjacent to Xcaret Park.
TimCC
It does have its own beach but none of the rooms are located right by it. They provide transportation to the beach daily but the walk can be a opportunity to watch wildlife.
Famvac
Yes it is but the beach is man made but its beautiful. No waves tho but very nice with 3 levels with plenty of lounge chairs
michtort22
Yes it is on the ocean but the resort is heavily jungled so you don't look out and see the ocean unless you are specifically sitting on their beach or staying at the Royal Club.
EileenOB
There is a small inlet from the Gulf of Mexico, no actual ocean beach.
JGBklyn
Occidental Grand Xcaret Resort / Park5 answers
If we stay at the Occidental Grand Xcaret Resort in Riveria Maya for 8 nights and book the room which includes the Xcaret experience, do we get unlimited access to the Park for the entire stay or just one day?
3 years, 37 months ago
Minneapolis, MN
You would get access to the park for the entire stay.
SalCC
You get access to the park unlimited with the deluxe package, but not all inclusive in the park. Basic admission is unlimited though.
Redchev76
Unlimited Xcerat package includes entrance your entire stay
michtort22
If you book the Xcaret Experience it is unlimited access to the park for the whole time your there. However, somethings in the park are not included (seatrek, swim with dolphins, etc, etc).
Globetrotter1974
You get unlimited access to Xcaret. The unlimited access is great because there is no way you can really see the entire park in one day.
Cantinflas
Excursions5 answers
Do they offer excursions to Coba?
3 years, 37 months ago
Philadelphia
If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322 to see what excursions are offered.
TimCC
This resort is connected to Xcarat park and we spent the day there, it is a big place with many things to see. many upgrades are at the park and can be very costly. I also took advantage of some fishing but was very rough that day, what can you do mother nature. there are shows and many other things to do also that does come with cost.
Vacationer47
Yes, we arranged our Coba excursion right from the hotel.
itsabothermakinganickname
Yes. They have so many excursions but I really recommend to swim with the Dolphins.
Vicky11
Yes and many other places.
DanielM
The beach, can u swim, is it a white sandy beach? Does the property have direct access?5 answers
3 years, 36 months ago
Ena
Occidental Grand Xcaret features a man-made beach on a private cove with clear water and white sands. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
This resort has a small man made beach with direct access. great for children as it is not rough and water is clear and can snorkel. Can get crowded but if you are there by 11-12 you will have no issues getting a nice spot.
Vacationer47
The beach is actually a cove (maybe man-made). There is plenty of room for wading, and just before you get to the "rope" the water is deeper (maybe 6-7 feet. The water is calm. The beach is white sand. There are lots of beach chairs and cabanas. There's a walk up bar on one side (with restrooms) and a restaurant on the other. Just past the restaurant is an adult area. It's quiet there. I've included a photo taken from the restaurant side looking toward the walk-up bar. To the right is the opening of the cove to the gulf, but the water is a bit rough out there and there are a lot of rocks. Just stay inside the ropes.
Reyman
yes you can swim but the beach is man made meaning no waves. Its beautiful tho and plenty of white sand with lounge chairs on 3 levels
michtort22
Yes you can swim and yes the sand is white and soft, not many shells. It is quite a walk down to the beach but worth it
Mtemp
Is there entertainment at night? Shows? Music?5 answers
3 years, 36 months ago
Jo
The resort does offer nightly entertainment, to find out about activities or shows, please contact the resort directly. If you need any help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
not much this resort is small not much entertainment
ericandshoni
Yes, but maybe not what you're used to. Starting at about 6:00 p.m. there were a variety of shows each night that included traditional Mexican singers and dancing, as well as crooners and elegant nightclub acts. There is a discotheque which gets cranked up later in the evening. We only visited once (we're in our 60's, so our "nightlife" starts to fade after 9:30).
Reyman
Yes there is live entertainment nightly and activities during the day
michtort22
Yes, there are shows, a sports bar and a Disco.
MrsF
Does this resort have ocean view rooms with balcony?5 answers
2 years, 36 months ago
tjoburgess
yes some parts
debo1
there is little to no beach
ericandshoni
We do not offer any rooms listed as an ocean view. We can certainly put in a request, please be advised requests are not guaranteed and they are based on availability at time of check in. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
I don't believe this has ocean veiw rooms from the standard buildings
Vacationer47
only in the time share area
tatay
Buying the package including xcaret admission, can I chooses Tulum-Xelha instead Xcaret?5 answers
We prefer go to
Tulum-Xelha
instead Xcaret, can we do it?
2 years, 36 months ago
united states
The room category that includes Xcaret admission is for Xcaret, you would have to speak with the resort directly. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
will cost alittle bit more, we did a excursion off site, atv,zip lines, snorkeling in the caves, with lunch, was awesome, didn't waste the whole day
kevint
Yes
HONESTREVIEWR
Yes
ephalliii
Yes. Let them know you’d prefer the other park. All they do is offer a discount anyway. You can actually buy a band that will work at all parks.
Brandilyn
How far away are the Mayan ruins from the Occidental Grand Xcaret?5 answers
Are there excursions from the resort?
2 years, 35 months ago
Mo Mo
Hello,
Please refer to Amstar DMC official site for Tour and Excursion information.
bthornton
We just returned from our stay. We visited the ruins in Tulum and really enjoyed it. The bus ride was about 20-30 minutes to the ruins with about a 1/2 mile walk once we arrived.
ThetripleMs
The bus ride from the resort to Chitzen Itza is about 3 1/2 hours to the Yucatan peninsula, but its worth it! We left the lobby at 8am and got back at around 8:30pm, that included lunch and Cenote' swimming hole.
2013ultra
It depends, what ruins? There are fairly extensive ruins actually on the grounds of the resort. Xcaret park next door also has ruins. Tulum is to the South about 45 minutes, Coba is west from there abouot another 45 minutes. Chichen Itza is a similar distance but to the north then west. There are excursions to all these places available from the resort and you can book them easily before or after arrival. We were especially happy with the Coba tour.
itsabothermakinganickname
Yes there's many... about two hours away...
Awesome to visit
Agomez453
Kids extra cost?5 answers
Hi there
We have 2 kids one is 16 one is 13 is there any extra cost for them? And what actives do you have for them , thank you for your time .
Virginia morales
Angelbaby200768@yahoo.com
2 years, 33 months ago
Los angeles california
They may be considered as adults. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322
TimCC
they consider kids over 12 as adults. this is standard at all resorts (Disney treats kids over 8 as adults in the price schedule)
tatay
There are so many activities for them to do. There is a amusment park with dolphin swimming and water rides. The xplore excursion would be adventuerous for older children. We did the cave repealing and ziploning into the cave waters. There is also activites at the pool area that they can do while you enjoy an adult drink in the pool.
Mariepatrick
Ours are 12,15,17 not much to do on property we did xcaret and it was great
Flow
They will LOVE this hotel. So much snorkeling and the pools are awesome. Purchase the Xcaret pass for the week and you won't be disappointed. You can swim and snorkel in caves and so much more. Have fun.
mkcow
Restaurant Reservations5 answers
Some reviews stated you didn't need to make dinner reservations and others stated you did. Do you have to make dinner reservations? Should we call/email the resort before we go to ensure a reservation?
2 years, 33 months ago
Ft Campbell KY
Most resorts require dinner reservations for the a la carte restaurants. These can be done with guest services once checked into the property.
CCGreg
No reservations required.
Globetrotter1974
We did not need reservations at any of the restaurants.
san1951
No dinner reservations required but the good restaurants, or I should say, where most people want to eat, fill up faster. The steak and Italian filled up early (6-7 pm).
Satch1967
No reservations were required. No worries
Kpizal
Is there a good beach for long walks? It's hard to tell from the photos.6 answers
2 years, 32 months ago
stef
The beach here is a small, man-made beach. While still beautiful, it is not particularly long. However, there is the Xcaret park, which is great to visit for long walks.
JeannieCC
No, there really is no beach. There is a lagoon with a small beach area. It is still lovely and really terrific for young children but if you are looking to take long sunrise or sunset walks, it isn't the resort for you.
EileenOB
There is really no beach at the resort other than the lagoon.
Cantinflas
No, but there are many paths and areas to explore. it is a large property
tatay
No there are lots of rocks on this beach but the view you will not be disappointed in.
Stacie218
No the is not. The resorts beach is very small. However there are plenty of nature trails inside of the resort to take walks. The beach is manmade in a small cove. Outside of the cove are large rocks that the waves crash against.
Catten
All inclusive?5 answers
Is the Deluxe Unlimited Xcaret Experience room selection also all-inclusive? It does not state it clearly and the wording made me have some concerns.
2 years, 32 months ago
NC
Yes it is! This resort is an all-inclusive property so all room categories are all-inclusive. It's just that the Deluxe Unlimited Xcaret Experience gets you extra VIP amenities.
JeannieCC
the entire resort is inclusive except for the add ons you may want like spa, shopping etc...
tatay
Yes it is all inclusive in the resort (food and drink) but not in the park. There are somethings that are extra including swimming with sharks/dolphins, scuba diving, food and drinks ect.. Best to pack a bag when going in.
hal346
no you have to pay for the Xcart gardens.
trentmanecke
It’s not included there is an additional charge to go to the park.
Shaq91
dining Reservations5 answers
Does one need to make reservations at the restaurants? If so, are they done daily or can all the reservations be made upon arrival?
2 years, 31 months ago
NJ
Reservations are not required for the restaurants at this resort. However, ou can certainly feel free to discuss with the front desk upon check-in about where you may make reservations anyway.
JeannieCC
no reservation needed
gcaero
not anymore, first come first serve
tatay
They do not take reservations. We only had a long wait at one restaurant but we believe it was due to a wedding being served there at the same time. They called to another restaurant and got us in right away after we waited an hour. All restaurants were wonderful!
Jbay
No,
A collared shirt and pants are required at the Steak House.
LaReina
ALL INCLUSIVE??5 answers
I have been reading a lot of reviews, I really like this resort, but it seems it is really not all inclusive. You have to pay for special treatment and privileges to go to certain areas like restaurants or pools, Wi-Fi. Do you really get treated differently for not upgrading to a royal package? How can it be truly all inclusive, I can see paying extra for the park, but other things should be included. Thanks
2 years, 30 months ago
Missouri
This hotel is All-Inclusive, this means that it includes: Unlimited meals, snacks and beverages, Full open bar with premium brands,Taxes and gratuities, though some dining restrictions may apply.
It is not uncommon for resorts to have upgraded amenities available when upgrading your room category, so this is the only way you would get any of those extra benefits. But the base package does include your meals and drinks.
JeannieCC
Everything is included. I stayed for four nights and five days and we had a a la carte dinner each night. You don't have to make reservations just show up ( could be a waiting list for a table but nothing crazy. Food and alcohol included.
Jcepe
We did a 5 day all inclusive. All pools, drinks (including top shelf alcohol) and on site restaurants were included. There was 1 hour of free Wi Fi a day also included. We only spent money on tipping the staff.
Margaritamomma
You don't pay extra for anything other than the parks or excursions, no charge for pools or restaurants (Take closed toe shoes, long pants and a collared shirt for men) as the specialty dining is formal. you get 1 hr of free WIFI in the lobby per day between 11-12 otherwise if you want WIFI in your room or around the grounds, you have to pay for that.
2013ultra
I've stayed the past 2 years. No, I did not get treated differently for not upgrading. There is so much to do, I never needed the upgrade. It is all inclusive w/ no upgrades. I stayed in building 12 last week and was only asked at check in if I wanted to upgrade. A simple no thank you and I had a wonderful time. I didn't use WiFi because I have an international phone plan. Loved the resort! And I will most likely visit it again.
Malibu1973
Are the pools open in the evening?5 answers
2 years, 25 months ago
Susan
The pools tend to be open from sometime in the morning (usually 9-10am or so) until sundown. This can vary depending on the time of year, for the specific hours, please contact the resort directly.
JeannieCC
no
Willowmay03
No they all close at 7:00 pm
1duckfan
No
MrsF
The pools close at 8
Bruins93
Are mosquitos a problem at this resort in July?5 answers
2 years, 25 months ago
Debbie
Mosquitoes tend to be somewhat common most of the year due to the tropical weather and location. They do have bug repellent available for purchase, however, to offset this.
JeannieCC
In July I would bring a citronella spray. There is a good breeze that keeps them at bay but if they have a lot of rain the larva hatches and wham...bugs.
Citronella spray when it comes off in the water does not kill the coral reefs as other sprays do.
LaReina
Yes... jungle with alot of mosquitoes
Sonny36541
Mosquitoes is a problem in the summertime,so you need mosquito Pellen spray or any type of mosquito spray
Tjones4
At times, the more humid evenings use some off you'll be fine.
Migueliti
Is this a man made beach?5 answers
Would like to be on the Caribbean Sea ....this looks like a cove?
2 years, 25 months ago
Debbie
Yes, this is a man-made beach in a lagoon. White sands surround a serene lagoon that make this beachy spot the perfect natural swimming pool.
JeannieCC
Resort runs along the ocean, but a cove and beach was built for swimming. It's really nice.
Margaritamomma
There is no real beech at the resort although they have created a lagoon that has a half moon beech. The adult portion of the resort is on the ocean with large rocks but, you can swim and snorkel in the cove. It is the most relaxing spot at this resort.
1duckfan
Not man made but it is sort of like a cove. Great opportunity to snorkel. It is smaller than most.
Satch1967
Yes, its a cove. Great for snorkeling
Sonny36541
how far buildings are from beach?5 answers
2 years, 25 months ago
george
The rooms are a fair walk from the beach depending on the room category. The Royal Level rooms are the closest.
JeannieCC
5 min walk or less. The map looks so much bigger but is actually not bad at all
Jcepe
The small beach is actually on an inlet, not really an ocean beach at all. Depending on which building you are in, the beach is 1/2 mile or more away, plenty of nice pools scattered around though.
JGBklyn
It varies, could be a several minute walk
Fizzub
Around .25 miles. But it really depends on where you are staying within the resort. They have carts that will pick up and drop off, which is wonderful!
Naomi802
How much to add extra days?5 answers
This hotel looks amazing, but I'd like to stay longer. How much to add extra days in June 2017?
2 years, 25 months ago
Annie
If you need any help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Add days through Cheap Caribbean or at the reception desk. I would do this in advance as they were 98% full when I was there.
LaReina
Please contact Cheap Caribbean to extend your stay
Boricua1
$65/per night per person in a Royal Club Suite. I imagine a downgraded room would be less
ephalliii
You have to ask. Extra days should on average cost less.
DanielM
What is the Royal Club?Costs?5 answers
2 years, 25 months ago
usa
With the royal club, you get a private check-in, complimentary Internet access, a welcome reception, a private restaurant for all meals, and concierge services. For pricing, this will depend on the pricing for the room that includes this.
JeannieCC
on cheap Caribbean it's seems to run about 200$ extra a day, I just left the resort and to be honest I did not see anyone in the Royal Club area. If you are a person that likes that it may interest you. I met two couples that paid for the Royal Club but came to our pool area for socialization.
sobusysue
Royal was the best it is a lot extra but we had service like kings and queens , great people in royal
noney
Price varies depends on your needs. We did join the First club.
laditrud
Premium area with its own rooms and pool and bar and restaurant. Also area of the rest of the resort have exclusive spots for them. Not sure on the upgrade, heard from others who have been there multiple times not worth it unless your an upity person to begin with.
Migueliti
What is the wifi charge? Is the service good?5 answers
2 years, 24 months ago
Kathy
We ended up paying $14.90 for 24 hours, but you can purchase an hour for around $7, $15 for 24 hours or around $70 for a whole week. We found the service to be the best in our room, not at all near the ocean.
hernadhr
One free hour a day with the hotel. Most cell phones from the US work in the hotel.
LaReina
15 for a day $65 for a week and the service sucked
Tjones4
Yes $15 for 1 day or 80 for the week
Mikmik
Wifi is pretty expensive, about 8 dollars an hour or 15 per day. You can get a family pack for 4 people for 80 dollars. The coverage extends all over the resort.
PFMKFM
Is there premium liquor?5 answers
2 years, 24 months ago
Kathy
Yes, everything is included. We were taking tequila shots of Don Julio but there was also 1800, Disarano, Jack Daniels, Crown Royal, and other higher end liquors for no additional cost.
hernadhr
Only if you upgrade
Loosetoe
Yes. I witnessed Jack, Absolute, Jameson, Maker's, Malibu...
Satch1967
Yes there is.
Kpizal
Yes, but if you would be more specific I could tell you if they have a certain liquor. a few I saw are:
Jack Daniels
Malibu
Absolut Vodka
Crown Royal
bsimpson3314
Is the beach connected to the resort?5 answers
2 years, 24 months ago
Atlanta Georgia USA
White sands surround a serene lagoon that make this beachy spot the perfect natural swimming pool
StevieCC
Yes but the resort is huge so takes a while to get to unless you catch a shuttle.
Alaina
Yes - it's a 15-20 minute walk (depending upon where your room is located within the resort) - or you can take a shuttle. The beach is not very long - it basically surrounds a lagoon where you can snorkel if you want - or just swim and relax.
san1951
Yes, they have their own private lagoon!
MrsF
yes it is!
bsimpson3314
Are there all inclusive packages with this resort?5 answers
2 years, 24 months ago
Tish n Cris
The Occidental at Xcaret Destination - All-Inclusive is an all-inclusive property, meaning meals and drinks are included (although some dining restrictions may apply). If you require further clarification on this, please call in to 800-915-2322 to speak with one of our beach experts.
JeannieCC
Yes. We did an a 5 day all inclusive package.
Margaritamomma
Yes
MrsF
Yes
Georgette113
Yes, I believe the resort is only all inclusive
Bruins93
how many miles of beach can i walk from the lagoon6 answers
1 year, 24 months ago
pj
As the beaches here aren't private, you can walk as much as you'd like.
JeannieCC
None, rocky all around.
BlackRaleigh
There is no real beach. You can not walk along the ocean on a beach.
BaxterIndiana
Not alot of beach to walk. Lava rock surrounding
Sonny36541
NO BEACH there
wenski
None. If you like to walk the beach, this is not an ideal choice. There is plenty of walking throughout the resort including eco-trails through the jungle where you can see deer, tapir, and monkeys.
TKGriff
Is there a package for entry to all parks, ie: Xel ha, xenses, xplore. . . ?5 answers
1 year, 24 months ago
Chicago
Please check with the excursion company directly as we only offer them separately as they tend to be longer excursions. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Park adjacent was $99.00 per.
Satch1967
Yes! Tickets are sold at the hotel or through your travel agent.
laditrud
You can add these on when you check out or buy them at the resort itsself.
PFMKFM
Each is different. Xcaret is 99 a day for basic and 129.00 for a premium. You can come and go so basic is sufficient. They also have multiple day passes but those prices are different depending on who you talk too.
Migueliti
Are there ample lounges on the beach?5 answers
Are there ample lounges on the beach.
At other resorts I had to fight every day to get a lounge because people put their stuff on them the night before. Is this kind of hogging allowed?
1 year, 23 months ago
Rose Ann
Generally reserving them the night before is not allowed, but the resort can only do so much to keep up. You can certainly speak with the front desk to see if any sort of reservation is allowed for beach loungers.
JeannieCC
Beach is small so....People got up early here too however, I believe it all depends on how booked this resort gets. Plenty of pools so my suggestion is to rotate. Beach early one day, pools early another day and so on.
Satch1967
We were just there March 19-26, and I think a lot of times people forget or don't know where to return the resort towels. They'd leave them on the chairs when they were done. We'd generally ask the person sitting next to the empty chairs with the towels if they'd seen who was there or if that person was coming back, and if they hadn't seen them, we'd remove the towel and sit. I know that sounds terrible, but after a few days on the lounge chairs, you get to noticing that there are SO MANY empty chairs with the resort towels, and no one ever coming by for hours. We never had any problems.
Rachel12345
With the many pools, we found that the beach was never completely packed. I didn't see anyone putting things on chairs the night before. But people do start in the morning, around 8am. If you're at the beach by 10am, you shouldn't have an issue. The beach club restaurant is next to the beach and has a great breakfast, so we would bring our things to breakfast, drop them off, eat and then hit the beach.
mytyguy
One day it was crowded but most days it was fine.
Kpizal
How long has the resort been opened5 answers
1 year, 23 months ago
Michigan
Online the resort was built in 2016. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
2012
kevint
About 9 years. Newest on of the chain.
laditrud
We were here 8 or 9 years ago as well as this year
Pete715
Unsure over all- Occidental/Allegro use to own- Barcelo has owned for almost 3 years.
Migueliti
How much is it to purchase Internet use?5 answers
1 year, 23 months ago
Alpena
For current pricing on internet please contact the resort directly.
StevieCC
It Depends, there were different options. I think the lowest package was about $20. Most expensive was $69.95 for family pack with up to 4 devices.
MrsF
It is $7.99 for an hour. We paid $20.00 for 24 hours of access for two devices.
mytyguy
I think it was a few dollars for a hour, $15 for a day, or around $70 for a week. However, you can get an hour of FREE internet in the lobby each day. It's slow, but enough to check your email.
GingerG
I upped my phone plan and it cost me 5$ a day.
sobusysue
how are the mosquito's in June/July. Is that a man made lake?5 answers
1 year, 23 months ago
Lori
Mosquito activity varies depending on weather, but generally there's likely to be a decent amount. However, they do usually have repellent available for purchase. The beach is a man-made beach with minimal waves.
JeannieCC
Not sure on the mosquitos, as we were there in March (no mosquitos), but it is not a man made lake - it is a cove that leads to the ocean. It is salt water and plenty of fish to see when snorkeling.
mytyguy
I went in May, not a single bug.
It is a man made Lagoon that opens out to the ocean, at the mouth there is netting. You can find pretty decent pictures of the beach area.
sobusysue
I'm not sure about June/July we just got back an they fog for mosquitos daily, we never saw 1 in the week that we were here. As for the beach, yes it is a man made cove that is fed with ocean water, it is pretty big and very safe if your taking small children.
2013ultra
Mosquitoes are not bad at the Resort. Yes it is a Man made beach. I would not recommend if you want beach views and great service.
BaxterIndiana
Shuttle within the resort?6 answers
I keep reading that the area is really large and that the rooms are far from the restaurant where we have access to the all-inclusive meals.. is there a shuttle within the resort?
1 year, 23 months ago
kdaps
Please check with the resort directly for the most up to date information. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes there is!
MrsF
There are 4 shuttle pick up drop off sites. We never used it as we love walking and its really not that far to walk to anything. I guess they come every 10 min or so. We never saw many people using them.
princessdi
Yes, there is a shuttle that stops at major locations around the resort. The shuttle stops are shaded and often have benches as well.
GingerG
Only for members. Not for cheap Caribbean users
Kpizal
Not unless you are a member of the resort.
Kpizal
All-inclusive meal5 answers
Is there a specific restaurant where you have access to the all-inclusive meal?
I know there are many restaurants in the resort so I'm wondering if we can just go to any restaurant.
1 year, 23 months ago
kdaps
They may have dining restrictions, please inquire with the resort directly. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
There are many restaurants, snack bars and the buffet that are all included in the all-inclusive price as well as the bars. There is Pacos Tacos that is open late at night until 2 am which serves some taco dishes and pizza. There is a buffet, Mexican restaurant, Italian, Seafood, Oriental and two snack bars that serve lunch buffet.
MrsF
You can go to any restaurant you choose depending upon times of course. There were two main "buffet" locations and then an Italian, Seafood, Mexican, oriental...were some of the specific ones.
Satch1967
You can go to any of the restaurants. They are all included. Some only serve breakfast/lunch, some all three and some lunch/dinner. Some are more casual and some more upscale.
mytyguy
There is a main buffet area that is open for all meals. In addition you can go to any of the restaurants and your meals there are also included in the all-inclusive (with the exception of Lobster dishes that will incur a charge). In the restaurants, you are limited to one appetizer and one entree per person. Any regular-type drinks you order in the restaurants are also included. However, the restaurants will have a wine list and if you order from the wine list, there may be a charge for that.
GingerG
Is it possible to put five people in one suite?5 answers
We are a family of five, 2 adults and three children, and want one room for all five of us. Is this possible?
1 year, 22 months ago
Pennsylvania
The occupancy for the rooms is at most 4. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes, if you get 2 queen beds and a fold out couch
Ang13
yes, they have family suites, i think for as much as 6 people
kevint
We had a king size bed and what appeared to be a king size sleeper sofa, also a small couch. So if you have some smaller kids or they don't mind sleeping 3 in one bed, I would yes. A little bit of a tight squeeze, but do able.
Dannyod321
Yes. They have extra bed they can roll in to accomodate
ChrisDean81
Are there animals roaming free on the property? I am afraid of animals. Will this be a problem for me.5 answers
1 year, 22 months ago
dallas, texas
There are some animals, but they do not bother you. Don't be afraid
JessTHeMess
There may be some animals nearby, but if you leave them alone, they'll leave you alone. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes, there are animals roaming free on the property. There are monkeys in the trees, never saw them on the ground, there are meerkats, and an abundance of iguanas.
We saw ALOT of these animals, we were NEVER approached by them or threatened by them in any manner. They are used to, and for the majority ignore the people.
But, they do roam freely on the property.
Ang13
Yes, there are many animals roaming on the resort. They are not afraid of people.
FishFan
There are occasionally animals out on the property, however we really only saw them on the side paths and in the more woodsy areas. You could easily avoid the animals by sticking to the main paths or taking the carts between locations.
The resort does have Macaw birds in the lobby each day, so if that bothers you, you might have a problem there.
GingerG
Shuttle service5 answers
Is there a shuttle service to and from Airport?
1 year, 22 months ago
Rhode island
yes, also 2 bee
r place to purchase something cold to drink
kevint
Transportation is available, however this does come at an additional cost. It can be added at the time of booking or up until 48 hours prior to travel on an existing reservation by calling in to 800-915-2322.
JeannieCC
I recomend using amstar. They are outside the airport in khakis and blue Hawaiian shirts all the way at the end of the sidewalk on the right. Don't talk to anyone inside. Walk down the center of the walkway and ignore them
Kpizal
We purchased our transfer from cheap carribean. They were prompt and very professional. I believe you could try to arrange for transportation once you're there.
Scsilva
Yes the have shuttle you can book for a reasonable round trip price. Just check with who you booked with.
Brit55
Is resort handicap accessible?5 answers
Is resort handicap accessible? One of our group uses a scooter to get around.
1 year, 20 months ago
New Jersey
There are some areas that do not have elevators at the resort. We can certainly request a handicap accessible room, please be advised requests are not guaranteed and they are based on availability at time of check in. Please call and speak to one of our Beachologists at 1-800-915-2322 if you have any further questions or need help booking.
TimCC
The hotel itself is Ada compliant but a lot of the resort would be hard to access with a wheelchair or scooter
grandepito
They have handicap rooms ramps and elevators throughout.
Sonny36541
yes, there are ramps and elevators.
travelingirls
Yes, it was. I saw several couples other with scooters or strollers.
RunningCity2City
How do I purchase unlimited Xcaret Xperience tickets for the week?5 answers
1 year, 20 months ago
Tampa,Fl
is better if you buy your tickets in advance and get a discount from the main website. the resort will give you buy one day and get a second day free but you have to attend a 90 min presentation for a membership-timeshare. if you are staying at the xcaret resort you can only buy the entrance and you can come back to eat at the resort they have a private entrance 5 min walk
BroAr
Please contact the resort directly to purchase tickets. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
I wouldn't spend a whole week at the park. We saw and did almost everything there in one day. I would adventure out and see the rest of the surrounding area.... Nature's geek squad gave us an amazing tour of the beach, jungle, ruins, and local cuisine! I highly recommend them.
grandepito
Purchase passes online or at the resort when you arrive. Online is is bit cheaper.
travelingirls
You can go to the ticket office where you purchase other park tickets. Which is on the 2nd floor of the main lobby.
MrsRedBlur
In the restaurants5 answers
I realize at the buffet places to eat you can eat what you want; but, in the restaurants are you allowed to order more than one entree at the Occidental Resort in Mexico? We've been to a few all-inclusive and this was a "downer" when told we could not, it's hard to pick just one entree'
On cruises you are allowed to order what you want how much you want when in the dining room... so, I was just wondering about this resort. I think I will have in my mind that we should order something different so that we can taste a little bit of another plate :)
1 year, 19 months ago
Georgia
Generally they do only allow one entree per guest at each restaurant, however this can vary based upon occupancy levels, etc. For full information, please contact the resort directly as this is at their discretion.
JeannieCC
In the restaurants they only will allow you to order only one entree. So with the group I went with (total of four) we all ordered a different type of entree and we shared amongst ourselves so that we were able to taste at least most of the food the restaurant provided.
MissL
Only if you have all inclusive ban
Tjones4
don't eat @ their restaurant the food is the same as the buffet anyway
wenski
At the Italian restaurant you are able to order pasta plus another entree, and the food there is phenomenal. We ate there twice. I had seen another person order two entrees so I do not think it would be a problem there.
TKGriff
Can I swim in February5 answers
Would we beagle to swim in February
1 year, 18 months ago
Oklahoma
The average high in February is 82°F and the average low is 68°F. So while this would depend on weather each day, etc., it is warm enough to swim in February on average.
JeannieCC
Absolutely.
TVRRCP
yes you can swim yr round , feb should be nice we went in dec one yr and still hot
noney
It was slightly chilly in November. I have not been to Mexico in February.
MrsRedBlur
yes
wenski
Closest Beach5 answers
Hi!
If we need more beach... where is the nearest beach from The Riveria Maya Occidental Resort? Would we need to take a shuttle or taxi? We are coming there in September. A little disappointing that there isn't a beach access. Thanks!
1 year, 18 months ago
KP
Please check with the resort directly for the most up to date information regarding beach access. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
You would have to take and excursion with the hotel
Tjones4
its a cab ride , we love the beach and always stay at beach but this place was nice the beach is small but in sept it should be quit, we loved it
noney
WALKING DISTANCE FROM RESORT
MPCTA
There is a beach here. We enjoyed this cove type beach bc we have a 6 year old but also it's very relaxing. Good for snorkeling too. Also to the left of this beach area are some rocky shores that you can get to an open beach area if careful for snorkeling which we did a few times. I'm sure they might not recommend this from resort bc it can be dangerous as far as reef/rocks but be smart and its awesome. Also this resort connects with Xcaret (additional fee) for more beach/water fun.
Paulinefamily
What is meant by la carte on the restaurants?5 answers
Is that extra cost?
1 year, 18 months ago
Texas
A la carte meaning a menu. The resort may charge for some items not included in the all-inclusive. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
I don't know, I had an all inclusive
Tjones4
No there are no extra costs for the restaurants. Try the italian restaurant it was really good!
Anahi
No extra costs , its the restaurants that you make reservations for , we did the steak house 3 times , Japanese 2 and pacos tacos 2, plenty of food all day till 2am .
noney
According to the menu.
awallac87
No. The only extra cost is if you want to buy a bottle of wine instead of drinking the house wine.
yankeesgidget
Buffet and Ala cartes restaurants5 answers
Are all the ala carte restaurants & the buffet air conditioned? We've been at some Mexican resorts where they only have ceiling fans in the buffet & it's quite warm.
1 year, 17 months ago
Michigan
The majority of the restaurants are inside and air conditioned with the exception of the seafood restaurant and the late night Pacos Tacos and Pizza restaurant (which by the way is very good)
JessieLG
Mostly outdoors but not really hot since they have dozens of fans.
Tina4V0y
no- most are not, but once in the shade and with a breeze or fan it's quite pleasant. Main restaurant near the lobby is though - you could eat there every time if that's important to you.
Paulinefamily
very comfortable
yankeesgidget
ours were, our trip was late Oct and outdoor dining was perfect.
mountainmum
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Room Information
Occidental at Xcaret Destination - All-Inclusive features 765 rooms and suites located in a number of small three-story buildings surrounded by gardens, pools, and river channels. All rooms features air-conditioning, in-room safe, satellite TV, mini fridge and a balcony or terrace furnished with table and chairs. Cribs and extra bed available upon request.
Guests also have the option to stay at the Royal Level--a luxury boutique resort within the resort. These rooms include access to exclusive amenities and services to ensure everyone has a unique and luxurious experience! Amenities include VIP check-in, access to the private Royal Level Lounge and restaurant, luxe bathroom essentials, dedicated concierge services and much more!
Aahmazing pic opp - this tropical paradise has lots of wildlife: monkeys, flamingos and iguanas.
The beach is on a calm, serene lagoon - ideal for swimming, especially if you've got young kiddos.
The pools will be your dream spot for lounging the day away. The swim-up bar will be your fav.
Hands down - top-notch service from this friendly staff at the resort.
What We'd Change
Occidental at Xcaret Destination is nearly an hour from the Cancun airport, but the private cove beach and meandering river that flows under cobblestone paths and stone bridges are worth it.
Why You Should Go
Located next to Xcaret Park, it's a gorgeous, natural sanctuary loaded with activities.
So much to do throughout the resort - mini golf, ping pong, tennis, archery, shuffle board & more.
Awesome resort if you're with the fam. The kids nor you will be bored.
Book a Royal level room - exclusive restaurant, concierge, private pool, VIP check-in/out.
Available Amenities
Tour Assistance
Beach
Cribs Available on Request
Currency Exchange
Fitness/Exercise Room
Jacuzzi
Kids Club
Laundry Services ($)
Nightly Entertainment
Scuba Certification ($)
Snorkeling
Swim-Up Bar(s)
Internet Access ($)
Swimming Pool(s)
Tennis Court(s)
Parking
Archery
Mini Golf
Medical Services ($)
Scooter/Motorcycle Rental
Shuffleboard
Spa Services ($)
Elevators
10 Bars/Lounges
11 Restaurants
Fax Machine ($)
Spa ($)
Conference Facilities ($)
Handicap Room Available
Wedding Services ($)
Honeymoon Packages ($)
Wireless Internet Access ($)
Beauty Salon ($)
Lounge Chairs
Car Rental Available ($)
Dive Shop ($)
Babysitting Services ($)
Banquet Facilities ($)
Nearby Excursions & Attractions
Beach
Dining
Dive Shop(s)
Golf Course(s)
Jet Ski Rentals
Marina
Mayan Ruins
Medical Facilities
Nature Park(s)
Nightlife
Parasailing
Sailing
Scuba Diving
Snorkeling
Windsurfing
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
Occidental at Xcaret Destination - All-Inclusive
Carretera Federal Chetumal - Puerto Juarez Km 282, #307
+52 984 871 5400
Hotel Description
Occidental at Xcaret Destination - All-Inclusive: Ecological Paradise
This all-inclusive gem is nestled in a tropical wonderland of natural foliage, unique wild life (think monkeys and flamingos), cobblestone paths. An ecological haven, this resort has a meandering river that flows throughout the property and straight to the pools. It's just what you and the fam envisioned - it's mega-sized fun. Friendly games of ping pong, tennis and mini golf are definitely on the day's docket, but so is some pool time. And, a major bonus here - Xcaret Park is located next door. Yep. Pretty sure you're going to love it here.
DINING
An epicurean bonanza of 11 a la carte and buffet restaurants with such variety you will certainly not be disappointed. And guys, take note - pack some long pants. The dinner restaurants require long pants and closed toe shoes. Beach appetit.
Le Buffet Type: International Hours: Breakfast - daily, 7am-11:30am; Lunch - daily, 12:30-4pm; Dinner
- daily, 6pm-10pm Description: Gourmet International buffet dining for breakfast, lunch
and dinner.
Sonora Grill Type: Steakhouse Hours: Daily, 6pm-10pm Description: A la carte steakhouse delights hot off the grill, buffet
salad and dessert service for dinner only. Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.
Los Olivos
Type: Mediterranean Hours: Daily, 6pm-10pm Description: A la carte Mediterranean and Italian cuisine for dinner
only. Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.
La Hacienda Type: Mexican Hours: Daily, 6pm-10pm Description: Gourmet, a la carte Mexican specialties for dinner only.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.
D'Oriental
Type: Asian Hours: Daily, 6pm-10pm Description: Chinese, Japanese, Thai and Indian cuisine offered.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.
El Pescador
Type: Seafood Hours: Daily, 6pm-10pm Description: Market-fresh a la carte seafood selections served in an
open-air restaurant. Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.
La Piazza
Type: Pizza Hours: Daily, 6pm-6am Description: Pizzas, paninis and baguettes.
El Lago
Type: Snacks Hours: Daily, 11:30am-4pm Description: By the main pool, offering snacks and light meals
throughout the day.
Kids Club Type: Buffet Hours: Daily, noon-3pm Description: Kids enjoy the special children's menu at the Kids Club
buffet.
The Royal Level Restaurant
Type: International Hours: Daily, 7am-10:30pm Description: Exclusively for The Royal Level guests, serving a selection
of international cuisine for breakfast, lunch and dinner.
The Beach Club Restaurant
Type: International Hours: Breakfast - daily, 7am-11:00am; Lunch - daily, 12:00-6:00pm Description: Gourmet International buffet dining for breakfast and lunch.
All hours are subject to change.
BARS/NIGHTLIFE
Find your cocktail of choice - fruity and frozen, ice cold beer or mixed and shaken - at any of the bars around the resort. For late night dancing, the disco opens at 10:30pm. Time to break out your party sandals.
Lobby Bar
Daily, 10am-Midnight
Terraza Bar
Daily, 6pm-2am
La Bodeguita Bar
Daily, 6pm-11pm
Pool and swim-up bar
Daily, noon-6pm
The Hundido Bar
Located in the Flamenco area. Daily, 10am-7pm
El Lago Bar
Located at the main pool. Daily, 10am-6pm
Beach Club Bar
Daily, 7am-11am
The Beach Bar La Caleta
Daily, 10am-6pm
Sports Bar
Daily, 6pm-1am
Palenque Disco
Daily, 10:30pm-2am
Flamencos Bar
Daily, 10am-6pm
Cangrejos Bar
Daily, 10am-6pm
BEACHES AND POOLS
White sands surround a serene lagoon that make this beachy spot the perfect natural swimming pool. And on top of that, you can dip your toes into any one of the seven pools that weave throughout the resort. Time for some water therapy, beach lovers.
SPORTS/ACTIVITIES
Water
Snorkeling
Swimming
For an additional charge:
Scuba
Fishing
Land
Gym
Tennis
Volleyball
Archery
Mini-golf
Yoga
Aerobics
INTERNET
Occidental at Xcaret Destination - All-Inclusive offers guests an Internet connection for an additional
charge.
SPA SERVICES
Spa treatments and beauty salon services are available at the resort for an
additional charge.
WEDDING/HONEYMOON
A hotel wedding planner dazzles couples by designing weddings that know no
boundaries, with customizations like adding mariachis, photography and unique
delectable menus for extravagant receptions. For specific wedding packages and
services, please contact the front desk.
For exclusive honeymoon amenities, the couple must present the marriage
certificate upon arrival (valid until 6 months after marriage). Special honeymoon amenities
include chocolate-covered strawberries and sparkling wine at arrival, free upgrade (if available),
premium bath essentials and one continental breakfast in bed during your stay.
CHILD CARE
An indoor/outdoor children's activities center that includes video games, a
pool, and a playground, the Kids Club offers daily supervised activities for
children ages 4-12. Babysitting after Kids Club hours is available for an
additional charge.
ADDITIONAL INFORMATION
Location
Occidental at Xcaret Destination - All-Inclusive is located approximately 50 minutes from Cancun
International Airport (CUN) and five minutes from Playa del Carmen. Occidental at Xcaret destination is located on the Caribbean coast of Mexico adjacent to the
spectacular Xcaret Park. The nature park is one of Yucatan's principal visitor
attractions.
Check In/Check Out
Check-in: 3pm, Check-out: noon.
A valid credit card may be required upon check in for possible incidentals not
included in your hotel reservation.
Tax Payment
The government has approved a new tax for visitors visiting Cancun. The resort reserves the right to collect this new tax to all visitors. This tax will be a flat fee of $20.00 pesos (1.00 usd approx.) per night per room.
Minimum Stay
A 3-night minimum stay is required at the resort with the following exceptions:
A 5-night minimum stay is required for all travel Dec 21-Dec 25, 2017 & Jan 22-April 8, 2018.
A 7-night minimum stay is required for all travel Dec 26-Jan 3, 2018.
Awards and Accolades
Conde Nast Traveler announced that Occidental at Xcaret ranked 20th in its 27th annual Readers' Choice Awards 2014 for resorts in Mexico and the Caribbean. 7,721 hotels were included in the running from 642 cities around the area.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and
Costa Rica may put limits on the use of motorized water sports, and loud
music.
Spring Break/Youth Policy Individual student bookings are accepted. Minimum age requirement for
check-in is 18 years of age. No more than the maximum occupancy per room is
allowed. A refundable deposit per person (cash or credit card) is required upon
check-in at the resort. Group student bookings must be requested through the
Groups Department. These groups require a chaperone in addition to the
refundable deposit.
Water Purification
Like all major Mayan Riviera hotels, the hotel is equipped with a
water-purification system.
Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.
All hours, fees, amenities, information and services are subject to change without notice.
