What We Love

  • The beach is on a calm, serene lagoon - ideal for swimming, especially if you've got young kiddos.
  • The pools will be your dream spot for lounging the day away. The swim-up bar will be your favorite.
  • Hands down - top-notch service from this friendly staff at the resort.

Things to Know

  • Located next to Xcaret Park, it's a gorgeous, natural sanctuary loaded with activities.
  • Book a Royal level room - exclusive restaurant, concierge, private pool, VIP check-in/out.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.

Resort Details

Dining
Guests can enjoy A la carte and buffet-style dining experiences with a variety of cuisines.
OnSite Dining
  • D' Oriental
    A la carte gourmet Asian restaurant. Serves dinner. Resort wear required.
  • El Lago
    Snack Bar. Serves lunch.
  • El Pescador
    A la carte seafood delicacies. Serves dinner. Resort wear required.
  • Kids Club
    Catering to the little guys. Serves lunch.
  • La Hacienda
    A la carte authentic Mexican culinary specialties. Serves dinner. Resort wear required.
  • La Piazza
    Pizzeria. Serves dinner. No reservations are required.
  • Le Buffet
    International buffet-style dining. Serves breakfast, lunch, and dinner (theme nights featured during dinner service).
  • Los Olivos
    A la carte Mediterranean and Italian restaurant. Serves dinner. Resort wear required.
  • Paco's Tacos
    Traditional casual Mexican fare. Serves dinner. No reservations are required.
  • Sonora Grill
    A la carte Mexican Steakhouse. Serves dinner. Resort wear required.
  • The Royal Level Restaurant
    A la carte dining. Serves breakfast, lunch, and dinner. Open to Royal Level guests only.

    Guests reserving a Royal Level category will receive unlimited A la carte dinner reservations during their stay.
  • Various Lounges/Bars
    Quench your thirst at 11 bars including nightclub and lounges on the grounds of The Occidental at Xcaret Destination resort, serving exotic tropical cocktails and all your favorite beverages.
  • Various Restaurants
    11 restaurants serving international cuisine. (Including Royal Level a la carte restaurant exclusive only for Royal Level clients). 
Room service, housekeeping, an exercise gym, spa and more luxurious amenities are available.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting,Offsite†
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • 24-hour front desk
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting, Offsite†
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Exercise gym
  • Free parking
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Room service†
  • Safe deposit box
  • Sauna
  • Shopping mall†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Valet parking
  • Video games†
  • Wakeup service
  • Water sports†
  • Wireless internet connection in public areas†
Off-Site Amenities
  • Business Services†
  • Internet Access†
On-Site Wedding Services

  • Contact hotel directly for pricing and availability.

† Fees may apply

The resort offers animal watching, direct access to the beach, water sport and more!
On-Site Recreation
  • Animal watching †
    On-site Dolphinarium with tours.
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program, onsite
    Kids Club with supervised activities for children ages 4-12.
  • Direct access to a beach
  • Diving †
    On-site dive shop offering a variety of dive trips ($).
  • Fitness center on-site
  • General †
    WATER PARK: We’re excited to unveil “Barcy Club,” a new family water park, offering fun, adventure, and unforgettable memories for every guest.
  • Motorized Water Sports †
  • Non-Motorized Water Sports
  • Pool
    Seven freshwater swimming pools with drink service, including the kids club pool and the salt-water pool for adults only.
  • Sauna
  • Spa †
  • Steam bath
  • Tennis court
    There are 3 lit tennis courts on-site.
Off-Site Recreation
  • Golf †
    Golf course located within 10 miles of property.

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 26211 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Occidental Xcaret

    Evelin Hernandez was very helpful and always had a great smile. I give her a 10/10 for her service! Thank you again Evelin!

    Dec 18, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A wildlife paradise

    This is my second stay at Occidental and this time I came with my husband. We had a blast exploring the grounds and spotting monkeys, Iguanas, Coati, Agoti, a variety of birds and marine life. Want to say a special thanks to Sergio Alcantara for his hospitality, humor and his help with navigating the property. He made us feel right at home and we enjoyed talking to him and learning about the culture. Well done Sergio, we will be back and will come find you. Cheers!

    Dec 18, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Visit at Occidntal Xcaret Dec 2025

    So we tried this hotel for our second visit in Mexico. Official 5 star rating. Staff is five star, very nice and helpful in all ways, even if language can cause some misunderstandings. The resort is huge with one general pool area in a lush green tropical surrounding. There are a lot of wild animals like white tailed deers, monkeys, Iguanas, agutis and one or another racoon. Pool life is easy, plenty of charis, no meaning reserving, there are plenty there. Most people arrive around 11am so no rush, manana is the key word. Still a bit disturbing with the noisy pool activities, and as we are travelling with a 15 year old, we are not welcome at the adult part of the pool area. They should consider changing from 18 to 15 instead. Understand that small children may tend to be noisy but still over refreshed adults may pose the same disturbances. The beach is man made, not the long white beaches as in Playa Carmen, but it is nice in multiple levels, plenty of sunbeds and relaxed, except for the water zumba class but yet, it is a part of the concept. The beach bar has the best drinks if you want something a bit better. There are many restaurants to choose from in all possible styles and tastes. Our favourite was the D'oriental with great Asian food. Also the Mexican style was good. Hence this is all inclusive so do not expect the super classy tastes but still ok. Very cozy atmosphere with water running throughout the hotel and surrounding areas. Price level in the hotel shops is sky high as in all resorts (a bag of popcorn is close to usd 6) Rooms are ok, not five star class, but still ok but they seriously needs som love and care with loose handles and water taps not tightened. One thing to mention is their Occidental club time-share program that they are very eager to sell to everybody. If you have too much free time and a lot of money to spare then it may be something for you. Anyway a nice place with super friendly staff! Thank you for a nice stay!

    Dec 18, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Dr. Anne Klein

    Our second time at this resort further exceeded our expectations of our first great stay! We will definitely be returning and hope to bring other family members and friends.

    Dec 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Heavenly Escape

    After being married for 27 years, we made Occidental are destination for our long awaited Honeymoon. We couldn’t have been more pleased with the staff , Sandra, Aleshya, Iris and Andrea in the Royal level. The ocean views and swim at Alberca de Agua de mar which we nicknamed “Tres Rocks” was outstanding as was are entire stay. We can not say enough about the staff at all the staff at the resort who are friendly as well as helpful. Thank you to all and we will definitely returning in the future.

    Dec 15, 2025
Hotel Advisories
  • AdvisorySTUDENT GROUP POLICY * 100 DOUBL rooms IN HOUSE maximum for student groups at any given time * 25 years old and under are considered "students' for any given time * Minimum age required for check-in is 18. * A refundable deposit of $200/per person (cash or credit card) is required. *Must be requested through our groups department, these groups will be required a chaperone as well as the refundable deposit and all above requirements.
  • AdvisoryThe hotel is implementing the reservation scheme for their specialty restaurants according to the number of nights of lodging of each reservation. The above in order to ensure a better service and logistics of guest service.
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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