What We Love
- The beach is on a calm, serene lagoon - ideal for swimming, especially if you've got young kiddos.
- The pools will be your dream spot for lounging the day away. The swim-up bar will be your favorite.
- Hands down - top-notch service from this friendly staff at the resort.
Things to Know
- Located next to Xcaret Park, it's a gorgeous, natural sanctuary loaded with activities.
- Book a Royal level room - exclusive restaurant, concierge, private pool, VIP check-in/out.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- D' OrientalA la carte gourmet Asian restaurant. Serves dinner. Resort wear required.
- El LagoSnack Bar. Serves lunch.
- El PescadorA la carte seafood delicacies. Serves dinner. Resort wear required.
- Kids ClubCatering to the little guys. Serves lunch.
- La HaciendaA la carte authentic Mexican culinary specialties. Serves dinner. Resort wear required.
- La PiazzaPizzeria. Serves dinner. No reservations are required.
- Le BuffetInternational buffet-style dining. Serves breakfast, lunch, and dinner (theme nights featured during dinner service).
- Los OlivosA la carte Mediterranean and Italian restaurant. Serves dinner. Resort wear required.
- Paco's TacosTraditional casual Mexican fare. Serves dinner. No reservations are required.
- Sonora GrillA la carte Mexican Steakhouse. Serves dinner. Resort wear required.
- The Royal Level RestaurantA la carte dining. Serves breakfast, lunch, and dinner. Open to Royal Level guests only.
Guests reserving a Royal Level category will receive unlimited A la carte dinner reservations during their stay. - Various Lounges/BarsQuench your thirst at 11 bars including nightclub and lounges on the grounds of The Occidental at Xcaret Destination resort, serving exotic tropical cocktails and all your favorite beverages.
- Various Restaurants11 restaurants serving international cuisine. (Including Royal Level a la carte restaurant exclusive only for Royal Level clients).
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Babysitting,Offsite†
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Babysitting, Offsite†
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service†
- Safe deposit box
- Sauna
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking
- Video games†
- Wakeup service
- Water sports†
- Wireless internet connection in public areas†
- Business Services†
- Internet Access†
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Contact hotel directly for pricing and availability.
† Fees may apply
- Animal watching †On-site Dolphinarium with tours.
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteKids Club with supervised activities for children ages 4-12.
- Direct access to a beach
- Diving †On-site dive shop offering a variety of dive trips ($).
- Fitness center on-site
- General †WATER PARK: We’re excited to unveil “Barcy Club,” a new family water park, offering fun, adventure, and unforgettable memories for every guest.
- Motorized Water Sports †
- Non-Motorized Water Sports
- PoolSeven freshwater swimming pools with drink service, including the kids club pool and the salt-water pool for adults only.
- Sauna
- Spa †
- Steam bath
- Tennis courtThere are 3 lit tennis courts on-site.
- Golf †Golf course located within 10 miles of property.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
26334 reviews
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Jan 31, 2026Happy vacation
Love our stay the entire time. Room, food , premises. Never feel dull any moment. Will love to come back with our family union here.
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Jan 31, 2026Amazing vacation!
Incredible hotel, full of green jungle wild life all amazing! Shout out to Michelle from the VC excelent service, when you go ask for her
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Jan 31, 2026
Another great vacation at the Occidental at Xcaret
Another wonderful stay in the Royal Level. I return almost every year to relax and recharge, and the Royal Level team continues to impress. From check‑in to the restaurant to the service at the pool, everyone is consistently kind and welcoming — some even remember us from previous visits, which always feels so special. Huge shoutouts to Mireya, Samuel, Alberto, and Daniel for being especially thoughtful and kind throughout our stay. The restaurant was offering a French‑inspired dinner menu this time, and it was really good. My favorite was the chateaubriand, while my friend absolutely loved the sea bass. In the spirit of balance, as other reviewers have mentioned, the resort does show some signs of age. That said, I still prefer it over some of the newer Riviera Maya resorts I’ve tried, which can feel a bit cold and sterile by comparison. The only thing I’d really like to see updated are the beach loungers — several were definitely ready for repair or replacement. Overall, another great experience, and I’m already looking forward to my next visit.
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Jan 31, 2026
Great nature and experience
We stayed at the hotel for 6 nights. We had a royal level room/suite and we were very happy with all the bonuses the royal level gives you. The french restaurant was a god sent, since we did a 14-day trip through Mexico before our stay here, and we got a nasty stomach bug on the way. All the great food served here was just a pleasure and did wonders for me. We especially enjoyed the wonderful nature in and around the resort and all the animals that surounded us. There were monkeys on our balcony and deers below it. The nice foot paths through the forrest were especially nice just to relax and enjoy. If you are staying for a few days, get the Xcaret unlimited pass. It was great just going to the park, enjoying all the shows and sights it offers, and then go back to the resort, have something to eat and drink and after that head back to the park for some more entertainment. I would also really like to mention all the great staff, that made our stay special. The bellman Carlos Ivitz, that always made us smile and drove us around the property, Diego that drove us to the check-in and later showed us around the resort and all the others that made everyday here into something special. Thank you!
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Jan 31, 2026Great for families, not recommended for adults
Pros: They got the nature part right. Hotel grounds, vegetation, and animals are spectacular and well cared for. They make it a point to maintain a balance for people and animals to coexist. The animals are wild and it's NOT a petting zoo. Our room and all hotel buildings were super clean while a little dated. The Royal section is worth the upgrade with 2 pools and a private restaurant with great food and an unbelievable view that literally saved our vacation. The Royal section is intended to be quiet (more on that in the cons), removed from other areas and has more of an adult vibe. All staff were fantastic everywhere we went. The lobby section and hotel/stores area are beautiful to wander through. Drinks were very good across the whole property. Cons: The bathroom in our room had no solid doors, they all have slats, so sound really travels - lol. The manmade lagoon is the only beach but feels more like a big pool. There's limited space so it's crowded, with people squeezing in where they can to be near the water. The adults only area, while beautiful, has even less space and very little shade from the blazing sun. You're basically roasting on rocks like a lizard but the bathing area is one-of-a-kind. HOWEVER - there were often kids and families there looking at the view and taking pictures when we went, so not really adults-only. The food in the restaurants and buffets, with the exception of the private Royal restaurant, was not good. Buffets are not my thing for hygienic reasons, but the "formal" restaurants were meh to bad. The Mexican food was bland. The Italian food was frozen cafeteria grade at best. The Steakhouse ribs required a chainsaw to cut while my husband's steak was like rubber. House wines were terrible. Complaint: THEY NEED BOUNCERS AT THE ROYAL. Guests pay extra to be in the exclusive area and while there are signs at every entrance explaining that you can only enter if you are a Royal guest, without fail, every single day, some idiots would wander in and make themselves at home or tour around while we ate or were by the pool. One night at dinner, when you had several couples and families in nice evening clothes on the restaurant's beautiful patio, a large family comes stomping in fresh off the beach, kids yelling and running around like they're in their backyard, with the mother lumbering into the restaurant with a floaty under her armpit spewing sand everywhere demanding that she and her brood be served dinner. She loudly said they would pay extra. Another day a large group of about 10 people wandered in like they were on a tour, pointing and taking pictures while we were by the pool. Another time, two women came in and made themselves comfortable on the daybeds in the area perched over the water and spent the day, without having to pay the extras that the rest of us had. OVERALL: It's an affordable hotel for the area, clean and beautiful, and geared towards families with amazing natural encounters. If food doesn't matter to you and you're ok with crowds, this one is for you. I don't recommend it if you're just a couple or an adult group as there are really no adult-only areas, no matter what they advertise. If you want decent food, stay at the Royal, but be prepared for stupid people to take away from your experience because the hotel does not manage them.
- AdvisorySTUDENT GROUP POLICY * 100 DOUBL rooms IN HOUSE maximum for student groups at any given time * 25 years old and under are considered "students' for any given time * Minimum age required for check-in is 18. * A refundable deposit of $200/per person (cash or credit card) is required. *Must be requested through our groups department, these groups will be required a chaperone as well as the refundable deposit and all above requirements.
- AdvisoryThe hotel is implementing the reservation scheme for their specialty restaurants according to the number of nights of lodging of each reservation. The above in order to ensure a better service and logistics of guest service.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed