What We Love

  • The beach is on a calm, serene lagoon - ideal for swimming, especially if you've got young kiddos.
  • The pools will be your dream spot for lounging the day away. The swim-up bar will be your favorite.
  • Hands down - top-notch service from this friendly staff at the resort.

Things to Know

  • Located next to Xcaret Park, it's a gorgeous, natural sanctuary loaded with activities.
  • Book a Royal level room - exclusive restaurant, concierge, private pool, VIP check-in/out.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.

Resort Details

Dining
Guests can enjoy A la carte and buffet-style dining experiences with a variety of cuisines.
OnSite Dining
  • D' Oriental
    A la carte gourmet Asian restaurant. Serves dinner. Resort wear required.
  • El Lago
    Snack Bar. Serves lunch.
  • El Pescador
    A la carte seafood delicacies. Serves dinner. Resort wear required.
  • Kids Club
    Catering to the little guys. Serves lunch.
  • La Hacienda
    A la carte authentic Mexican culinary specialties. Serves dinner. Resort wear required.
  • La Piazza
    Pizzeria. Serves dinner. No reservations are required.
  • Le Buffet
    International buffet-style dining. Serves breakfast, lunch, and dinner (theme nights featured during dinner service).
  • Los Olivos
    A la carte Mediterranean and Italian restaurant. Serves dinner. Resort wear required.
  • Paco's Tacos
    Traditional casual Mexican fare. Serves dinner. No reservations are required.
  • Sonora Grill
    A la carte Mexican Steakhouse. Serves dinner. Resort wear required.
  • The Royal Level Restaurant
    A la carte dining. Serves breakfast, lunch, and dinner. Open to Royal Level guests only.

    Guests reserving a Royal Level category will receive unlimited A la carte dinner reservations during their stay.
  • Various Lounges/Bars
    Quench your thirst at 11 bars including nightclub and lounges on the grounds of The Occidental at Xcaret Destination resort, serving exotic tropical cocktails and all your favorite beverages.
  • Various Restaurants
    11 restaurants serving international cuisine. (Including Royal Level a la carte restaurant exclusive only for Royal Level clients). 
Room service, housekeeping, an exercise gym, spa and more luxurious amenities are available.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting,Offsite†
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • 24-hour front desk
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting, Offsite†
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Exercise gym
  • Free parking
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Room service†
  • Safe deposit box
  • Sauna
  • Shopping mall†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Valet parking
  • Video games†
  • Wakeup service
  • Water sports†
  • Wireless internet connection in public areas†
Off-Site Amenities
  • Business Services†
  • Internet Access†
On-Site Wedding Services

  • Contact hotel directly for pricing and availability.

† Fees may apply

The resort offers animal watching, direct access to the beach, water sport and more!
On-Site Recreation
  • Animal watching †
    On-site Dolphinarium with tours.
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program, onsite
    Kids Club with supervised activities for children ages 4-12.
  • Direct access to a beach
  • Diving †
    On-site dive shop offering a variety of dive trips ($).
  • Fitness center on-site
  • Motorized Water Sports †
  • Non-Motorized Water Sports
  • Pool
    Seven freshwater swimming pools with drink service, including the kids club pool and the salt-water pool for adults only.
  • Sauna
  • Spa †
  • Steam bath
  • Tennis court
    There are 3 lit tennis courts on-site.
Off-Site Recreation
  • Golf †
    Golf course located within 10 miles of property.

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 25912 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Birthday Trip Ruined – Downgraded Without Notice & Poor Service

    Birthday Trip Ruined – Downgraded Without Notice & Poor Service We booked our stay at Occidental at Xcaret Destination nearly five months in advance, and upgraded to the Royal Level a month before arrival to celebrate both my wife’s and my birthday with our 10-month-old son. Unfortunately, what should have been a memorable trip became one of the most disappointing hotel experiences we’ve ever had. What Went Wrong: • Downgrade Without Notice: On the day of our flight, the hotel canceled our Royal Level reservation without warning and downgraded us to a Junior Suite. This “suite” was no different from a regular room. • Poor Service: Staff made us feel like an inconvenience. Asking for basics like towels or bags for wet clothes required 3–5 reminders, and even then service felt reluctant. • Birthday Amenities: We received the “sparkling wine and chocolate strawberries” only the day before checkout. What arrived was insulting: three tiny strawberries and a mini bottle of warm sparkling wine shoved into a fridge that barely worked. • Special Requests Ignored: I had flowers for my wife’s birthday but, since no vase or bucket was provided despite repeated requests, I had to keep them alive in a trash bin filled with water. • Unhelpful Management: When I spoke with the manager, he wasted over an hour of my vacation and resolved nothing. • Family-Unfriendly: Changing stations in restrooms are almost nonexistent, making it very difficult for families with young children. Staff offered no help when we asked. • Food & Drinks: Outside the Royal Level, food was mediocre and drinks were low quality. Staff in Royal areas looked down on us as if we didn’t belong—even though that’s what we had originally booked and paid for. Pros: • Beautiful grounds with lush greenery and wildlife. • Direct access to Xcaret Park. Final Thoughts: What should have been a special celebration turned into a trip we’ll remember for all the wrong reasons. The mishandling of our reservation, lack of basic service, and dismissive treatment ruined our stay. For the price and reputation, this is unacceptable. I cannot recommend this hotel, especially if you are booking for a special occasion or traveling with family.

    Sep 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Many great things with a couple not so great.

    We stayed in the Royal section from 9/5-9/13. We were picked up on a golf cart and taken to the Royal check in and it went very quickly. I can't say enough good things about the ladies working in this area. I wish I could remember everyone's name but Sandra, Iris and Giovani were all amazing. Mireya working the Royal pool always made sure we had full cups. Our first night we ate at the main buffet. I would give it a 2 out of 10. Bland cold food with no selection and this was 20 minutes after opening for dinner. We had breakfast, lunch and most of the dinners at the Royal restaurant and the food was great as was the service. I recommend the French toast. The staff was very friendly and would get anything you asked for. We only ate ala carte one night and that was at the Oriental. They had a very good selection, large portions and great service. We had room service twice and both times the food came fast just don't try and order nachos before 10:00 PM. The resort and grounds were kept looking good but we felt the area around the Royal pool could have been cleaned more often. A lot of what I read said the resort was too big to walk around. It's not and there are shuttles about every 15 minutes. This resort has tons of wildlife too. Our room was cleaned and the mini fridge was stocked daily with soda and beer. One weird thing did happen. One of the cleaning girls took a whole box of my wife's tampons. I guess she needed them more.

    Sep 16, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Place has dropped dramatically

    The resort has gone hill down dramatically in two years. The level of service was horrible we couldn’t get refills no staff would come ask us we tried walking to the bar in the buffet area and were told no that a waiter will be there to take our orders. On a different day I asked for coffee waiter pointed at the coffee machine and walked away. So I will never give my business to Barcelo again after a week of piss poor service.

    Sep 15, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing Resort!

    The customer service- exceptional! The wildlife- beautiful! Overall great experience! And so close to XCARET! And XPLOR!

    Sep 12, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Occidental at Xcaret

    It was very nice. Resort needs some improvements but overall for the price it was good. The pool needs updating as well as the rooms.

    Sep 09, 2025
Hotel Advisories
  • AdvisorySTUDENT GROUP POLICY * 100 DOUBL rooms IN HOUSE maximum for student groups at any given time * 25 years old and under are considered "students' for any given time * Minimum age required for check-in is 18. * A refundable deposit of $200/per person (cash or credit card) is required. *Must be requested through our groups department, these groups will be required a chaperone as well as the refundable deposit and all above requirements.
  • AdvisoryThe hotel is implementing the reservation scheme for their specialty restaurants according to the number of nights of lodging of each reservation. The above in order to ensure a better service and logistics of guest service.
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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