What We Love

  • The beach is on a calm, serene lagoon - ideal for swimming, especially if you've got young kiddos.
  • The pools will be your dream spot for lounging the day away. The swim-up bar will be your favorite.
  • Hands down - top-notch service from this friendly staff at the resort.

Things to Know

  • Located next to Xcaret Park, it's a gorgeous, natural sanctuary loaded with activities.
  • Book a Royal level room - exclusive restaurant, concierge, private pool, VIP check-in/out.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.

Resort Details

Dining
Guests can enjoy A la carte and buffet-style dining experiences with a variety of cuisines.
OnSite Dining
  • D' Oriental
    A la carte gourmet Asian restaurant. Serves dinner. Resort wear required.
  • El Lago
    Snack Bar. Serves lunch.
  • El Pescador
    A la carte seafood delicacies. Serves dinner. Resort wear required.
  • Kids Club
    Catering to the little guys. Serves lunch.
  • La Hacienda
    A la carte authentic Mexican culinary specialties. Serves dinner. Resort wear required.
  • La Piazza
    Pizzeria. Serves dinner. No reservations are required.
  • Le Buffet
    International buffet-style dining. Serves breakfast, lunch, and dinner (theme nights featured during dinner service).
  • Los Olivos
    A la carte Mediterranean and Italian restaurant. Serves dinner. Resort wear required.
  • Paco's Tacos
    Traditional casual Mexican fare. Serves dinner. No reservations are required.
  • Sonora Grill
    A la carte Mexican Steakhouse. Serves dinner. Resort wear required.
  • The Royal Level Restaurant
    A la carte dining. Serves breakfast, lunch, and dinner. Open to Royal Level guests only.

    Guests reserving a Royal Level category will receive unlimited A la carte dinner reservations during their stay.
  • Various Lounges/Bars
    Quench your thirst at 11 bars including nightclub and lounges on the grounds of The Occidental at Xcaret Destination resort, serving exotic tropical cocktails and all your favorite beverages.
  • Various Restaurants
    11 restaurants serving international cuisine. (Including Royal Level a la carte restaurant exclusive only for Royal Level clients). 
Room service, housekeeping, an exercise gym, spa and more luxurious amenities are available.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting,Offsite†
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • 24-hour front desk
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting, Offsite†
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Exercise gym
  • Free parking
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Room service†
  • Safe deposit box
  • Sauna
  • Shopping mall†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Valet parking
  • Video games†
  • Wakeup service
  • Water sports†
  • Wireless internet connection in public areas†
Off-Site Amenities
  • Business Services†
  • Internet Access†
On-Site Wedding Services

  • Contact hotel directly for pricing and availability.

† Fees may apply

The resort offers animal watching, direct access to the beach, water sport and more!
On-Site Recreation
  • Animal watching †
    On-site Dolphinarium with tours.
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program, onsite
    Kids Club with supervised activities for children ages 4-12.
  • Direct access to a beach
  • Diving †
    On-site dive shop offering a variety of dive trips ($).
  • Fitness center on-site
  • General †
    WATER PARK: We’re excited to unveil “Barcy Club,” a new family water park, offering fun, adventure, and unforgettable memories for every guest.
  • Motorized Water Sports †
  • Non-Motorized Water Sports
  • Pool
    Seven freshwater swimming pools with drink service, including the kids club pool and the salt-water pool for adults only.
  • Sauna
  • Spa †
  • Steam bath
  • Tennis court
    There are 3 lit tennis courts on-site.
Off-Site Recreation
  • Golf †
    Golf course located within 10 miles of property.

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 26266 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    The best vacation

    Thank you for the wonderful attention you gave me occidental, especially to David Sánchez the train driver, who provided us with a lot of necessary information.

    Jan 07, 2026
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Cons and Pros

    We just got back from another stay at Occidental Xcaret. We do this trip every year and stay in the Royal Area. I think that there are a number of issues that need to be addressed by management: 1. First of all, the beach chairs at the beach are 50% broken. Literally, half of them don’t work. Why can’t you just replace them? 2. Also, there needs to be more activities at the beach besides the 11am Zumba class. In previous years, there were soccer games, tug-of-war, and contests for kids but it seems all of that is gone. They need to bring them back. Most people go to the beach and there is very little that the entertainment team does there besides the Zumba. It is an opportunity lost. 3. Another problem is the Kids Club and screens. Why is there TV there? If wanted my children to watch TV, I would not bring them there. I would leave them in my room. Please get rid of TV and instead offer actual activities for children. I did not see very many toys inside. It was just a person watching the kids as they watch TV or play on their phones because they are bored. 4. The volleybal court at the beach is just straight up cement with a small layer of sand on top. Please add a lot more sand so people don’t get hurt falling on cement. 5. There needs to be more kid entertainment after dinner. Most of the people who come here are with Kids and the evening program needs more work. There is a very good Kids Show but it starts really late for some reason (8:30pm) and there is nothing to occupy the kids until then. Also, the Kids show only lasts for 30 mins. I think having an expanded Kids Show from 8pm to 9pm would be great. It’s actually a very good activity where the Kids get to participate and be active. We need more of that. The big positive about this resort is the people who work there. They are amazing. Everyone from the entertainment staff to the Royal area admin ladies to the beach club restaurant servers are very good. They make this resort worth coming back to, provided management fixes some of these other issues. Also, the wild animals that roam the grounds and the beach lagoon are really cool.

    Jan 06, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Beautiful place with wonderful staff!

    We spent 5 days thru New Year’s Eve. Best vacation, staff was phenomenal, rooms were very nice. Grounds were well kept. Would highly recommend

    Jan 06, 2026
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    The setting is just stunning and lots of animals to enjoy, but if you like good food, this is not it.

    This is our second time here. The setting is just beautiful, and there are so many animals to see. The beach is protected, and it is next door with a tunnel to Xcaret Park. Those are all plus plus plus. The drawback is they have 4 really good restaurants, and if you want to go to them, you have to get up at 0630 and stand in a line. No one wants to get up that early and stand in a line to get a nice dinner, and there are only two other choices if you don't. The buffet and Paco's tacos and they get old by the end of the week.

    Jan 05, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Perfect vacations

    It was perfect, the hotel is very family oriented and we had a very good time. The animals are very friendly .

    Jan 05, 2026
Hotel Advisories
  • AdvisorySTUDENT GROUP POLICY * 100 DOUBL rooms IN HOUSE maximum for student groups at any given time * 25 years old and under are considered "students' for any given time * Minimum age required for check-in is 18. * A refundable deposit of $200/per person (cash or credit card) is required. *Must be requested through our groups department, these groups will be required a chaperone as well as the refundable deposit and all above requirements.
  • AdvisoryThe hotel is implementing the reservation scheme for their specialty restaurants according to the number of nights of lodging of each reservation. The above in order to ensure a better service and logistics of guest service.
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

{{title}}