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Occidental at Xcaret Destination - All-Inclusive

Mexico - Riviera Maya

Our Rating
3 Nights with Air from $449 All-Inclusive
Info Customer Reviews Questions & Answers

This Beach Eden is nestled in a tropical wonderland of natural foliage, unique wild life (think monkeys and flamingos), ... More

Customer Rating 703 Reviews
Value
 
4.2
Service
 
4.2
Beaches & Pools
 
4.0
Dining Options
 
3.8
Room Comfort
 
3.9
4.1 out of 5
"I must say my family really enjoyed ourselves at Occidental Grand Xcaret for 1 full week and were very sad to leave. Rented two rooms for 6 of us and took my two kids (age 3 yrs. and a 4 month old) alo..." – NivlekGT
666 out of 821 (81%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.2
Service
 
4.2
Beaches & Pools
 
4.0
Dining Options
 
3.8
Room Comfort
 
3.9
4.1 out of 5
"I must say my family really enjoyed ourselves at Occidental Grand Xcaret for 1 full week and were very sad to leave. Rented two rooms for 6 of us and took my two kids (age 3 yrs. and a 4 month old) alo..." – NivlekGT
666 out of 821 (81%) customers would recommend this product to a friend.
O2 Mexico - Whale Sharks are amazing animals Coati Overlooking the beach Monkey At the beach This is what they call the beach Climbed it... Scarlet Macaws in the lobby Great time with the fam in Riviera Maya Couples' Trip Exploring ruins! one of the pools View of sea from rocky area In the pool the lobby area The boatride around the resort - relaxing! The beach Path past ruin. Iguana Seaside afternoons! Lobby Pool closest to our room Two macaws in the lobby Grand Romance Desert adults only area Hidden beach!! Breathe taking! amazing veiws Romantic Dinner on the Shore Romantic Dinner on the Shore Lots of wildlife around the natural pool was beautiful! Deer The beach area Beach club view Alexis and Christan Rosebrock with my wife Julie. The village spiritual leader.. Beach Terry and Julie Rosebrock Xcaret Park The 3 tier beach & lagoon Beach at Occidental Grand Xcaret
All Customer Reviews
1-4 of 703 reviews. Sort by
November 18, 2017
Awesome Vacation

Beautiful hotel , great service . Small beach !!!!


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Florida
Age: 35-44
Travel: 1-2 trips/year

November 18, 2017
nice get away

everything was welcoming. staff were very friendly. room was very clean. loved the large shower. the wild life throughout the resort was very interesting to see. beautiful views and places that makes for great pictures.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: NYC
Age: 25-34
Travel: 1-2 trips/year

November 12, 2017
Vacation Time

When we arrived at the resort it was early for check-in, they took our bags and stored them till we got our room number. We went to the front lobby and got our wristbands and was able to enjoy the resort. After referring to the map several times we went and had lunch, a general Mexican cuisine. Once we got to our rooms, our luggage delivered, which was very helpful, we were able to relax. There was transportation that traveled all over the resort (extended golf carts) which was a necessity for my group of travelers. We knew that there was a theme park attached to the resort (Xcaret) so we thought we would do the unlimited package. There was not much of a price cut for the park (and there was a minimum of 3 days you had to purchase the pass for), so we opted not to get the package. We did, however, visit some of the other parks in the area. If you are going for the long walks on the beach, this resort is not for you. The only beach was in the lagoon. The lagoon was not your typical area, the entrance was sandy, but when you went out further, it became rocky, but that was perfect for snorkeling. The pools were beautiful; we were looking forward to the swim up bar which was open the first day we were there. We headed out the next day, and it was shut down with the water removed. We found out that they were making improvements (retiling and such). We mainly stayed around the pool closest to our room. There was not enough signage for where the bathroom was, and there were not enough bathrooms in the common areas. The buffets served the same thing every night. There was not much variety same type of foods each night. At previous resorts, we have been to there were different themes each night (American, Chinese, Mexican, Italian, etc.) this was not the case here). The dinner restaurants was a nice change to the venue. On the website, it states that there is a seafood place (El Pescador) we never did find this. We were there for nine nights. The women did a spa day; we were told to come an hour early and enjoy the sauna and hot tub, we got there at 45 min till and we were rushed into our massages without being able to enjoy the hot tub. (which is the only one for non-club members to use) so I was disappointed. The cab service was a reasonable price to go to Playa del Carmen. All in all, we enjoyed the resort, will be coming back to Mexico in the next year.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Kingston, TN
Age: 35-44
Travel: 1-2 trips/year

November 10, 2017
All in All a good vacation

My husband and I usually go to smaller adult only resorts because we like the quiet and really need to relax. But even though kids were present throughout the resort, the natural pool was usually quite relaxing and kid free which made for much relaxation. We enjoyed Papa John (waiter at lunch buffet) and Lucienda (waitress by the pool). They were always very pleasant and worked hard to do a good job. It was sad when we didn't see some others tipping them but we did our part to show them our appreciation. The shows were very well done. Very polished and the performers were extremely talented. All in all the resort was nice, even though they had part of the pool closed off and were taking up the tile in the swim up bar portion. My only compliant is the way they push the time share, aka Royal Club, membership on you. We finally learned to avoid eye contact with anyone in a tan outfit. We had been through that before and did NOT want to go to the presentation. They said it would only take a couple of hours but we know from experience that it wastes a morning. We knew we didn't want to buy it therefore we told them we were not interested. This didn't stop any of them from asking if we had been shown the Royal Club. At first they ask how you're doing, then ask what you have planned for the day. The first couple of times you think they are being friendly and might suggest a cool activity but NO, they open with those questions then ask if you have seen the presentation. That THEY can give you the hook up. To make sure you go to THEM to see it. Some people we ran into said they decided to just tell them "we are leaving today", just so they wouldn't have to hear it again. Very sad. Like I said, the resort is nice. It is a lot of walking but the scenery is worth it and who couldn't use more exercise, right? Can't say we'd go back but I won't say we had a bad time either. It was a nice get away.


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: Houston, TX
Age: 45-54
Travel: 1-2 trips/year

Room Information

Occidental at Xcaret Destination - All-Inclusive features 778 guestrooms and suites located in a number of small three-story buildings (no elevators) surrounded by gardens, pools, and river channels. All rooms features air-conditioning, in-room safe, satellite TV, mini fridge and a balcony or terrace furnished with table and chairs. Cribs and extra bed available upon request.

Room Details

Deluxe
Hotel/Studio Unit Details

Deluxe Concierge
Hotel/Studio Unit Details

Deluxe Romance
Hotel/Studio Unit Details

Junior Suite
Hotel/Studio Unit Details

Junior Suite Concierge
Hotel/Studio Unit Details

Junior Suite Romance (Available beginnning 12/21/17)
Hotel/Studio Unit Details

Royal Level Luxury (available beginning 12/21/17)
Hotel/Studio Unit Details

Royal Level Suite (available beginning 12/21/17)
Hotel/Studio Unit Details

Royal Level Junior Suite (available until 12/20/17)
Hotel/Studio Unit Details

What's to Love

Aahmazing pic opp - this tropical paradise has lots of wildlife: monkeys, flamingos and iguanas.

The beach is on a calm, serene lagoon - ideal for swimming, especially if you've got young kiddos.

The pools will be your dream spot for lounging the day away. The swim-up bar will be your fav.

Hands down - top-notch service from this friendly staff at the resort.

 

What We'd Change

Occidental Grand Xcaret is nearly an hour from the Cancun airport, but the private cove beach and meandering river that flows under cobblestone paths and stone bridges are worth it.

 

Why You Should Go

Located next to Xcaret Park, it's a gorgeous, natural sanctuary loaded with activities.

So much to do throughout the resort - mini golf, ping pong, tennis, archery, shuffle board & more.

Awesome resort if you're with the fam. The kids nor you will be bored.

Book a Royal Club room - exclusive restaurant, concierge, private pool, VIP check-in/out.

Available Amenities

  • Tour Assistance
  • Beach
  • Cribs Available on Request
  • Currency Exchange
  • Fitness/Exercise Room
  • Jacuzzi
  • Kids Club
  • Laundry Services ($)
  • Nightly Entertainment
  • Scuba Certification ($)
  • Snorkeling
  • Swim-Up Bar(s)
  • Internet Access ($)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Parking
  • Archery
  • Mini Golf
  • Medical Services ($)
  • Scooter/Motorcycle Rental
  • Shuffleboard
  • Spa Services ($)
  • Elevators
  • 10 Bars/Lounges
  • 11 Restaurants
  • Fax Machine ($)
  • Spa ($)
  • Conference Facilities ($)
  • Handicap Room Available
  • Wedding Services ($)
  • Honeymoon Packages ($)
  • Wireless Internet Access ($)
  • Beauty Salon ($)
  • Lounge Chairs
  • Car Rental Available ($)
  • Dive Shop ($)
  • Babysitting Services ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Dive Shop(s)
  • Golf Course(s)
  • Jet Ski Rentals
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Nature Park(s)
  • Nightlife
  • Parasailing
  • Sailing
  • Scuba Diving
  • Snorkeling
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Occidental at Xcaret Destination - All-Inclusive

Carretera Federal Chetumal - Puerto Juarez Km 282, #307

+52 984 871 5400

Hotel Description

Occidental at Xcaret Destination - All-Inclusive: Ecological Paradise

This Beach Eden is nestled in a tropical wonderland of natural foliage, unique wild life (think monkeys and flamingos), cobblestone paths. An ecological gem, this haven has a meandering river that flows throughout the resort and straight to the pools. It's just what you and the fam envisioned - it's mega-sized fun. Friendly games of ping pong, tennis and mini golf are definitely on the day's docket, but so is some pool time. And, a major bonus here - Xcaret Park is located next door. Yep. Pretty sure you're going to love it here.

DINING

An epicurean bonanza of 11 a la carte and buffet restaurants with such variety you will certainly not be disappointed. And guys, take note - pack some long pants. The dinner restaurants require long pants and closed toe shoes. Beach appetit.

Le Buffet
Type: International
Hours: Breakfast - daily, 7am-11:30am; Lunch - daily, 12:30-4pm; Dinner - daily, 6pm-10pm
Description: Gourmet International buffet dining for breakfast, lunch and dinner.

Sonora Grill
Type: Steakhouse
Hours: Daily, 6pm-10pm
Description: A la carte steakhouse delights hot off the grill, buffet salad and dessert service for dinner only.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Los Olivos
Type:
Mediterranean
Hours: Daily, 6pm-10pm
Description: A la carte Mediterranean and Italian cuisine for dinner only.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

La Hacienda
Type: Mexican
Hours: Daily, 6pm-10pm
Description: Gourmet, a la carte Mexican specialties for dinner only.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

D'Oriental
Type:
Asian
Hours: Daily, 6pm-10pm
Description: Chinese, Japanese, Thai and Indian cuisine offered.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

El Pescador
Type:
Seafood
Hours: Daily, 6pm-10pm
Description: Market-fresh a la carte seafood selections served in an open-air, beachside atmosphere.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

La Piazza
Type:
Pizza
Hours: Daily, 6pm-2am
Description: Pizzas, paninis and baguettes.

Paco's Tacos
Type:
Mexican
Hours: Daily, 6pm-2am
Description: Guests enjoy tacos and authentic Mexican appetizers.

El Lago
Type:
Snacks
Hours: Daily, 11:30am-6pm
Description: By the main pool, offering snacks and light meals throughout the day.

Kids Club
Type: Buffet
Hours: Daily, noon-3pm
Description: Kids enjoy the special children's menu at the Kids Club buffet.

The Royal Club Restaurant
Type:
International
Hours: Daily, 7am-10:30pm
Description: Exclusively for The Royal Club guests, serving a selection of international cuisine for breakfast, lunch and dinner.

All hours are subject to change.



BARS/NIGHTLIFE

Find your cocktail of choice - fruity and frozen, ice cold beer or mixed and shaken - at any of the bars around the resort. For late night dancing, the disco opens at 10:30pm. Time to break out your party sandals.

Lobby Bar
Daily, 11am-11pm

Terraza Bar
Daily, noon-11pm

La Bodeguita Bar
Daily, 6pm-10pm

Pool and swim-up bar
Daily, noon-6pm

The Hundido Bar
Located in the Flamenco area. Daily, 11am-5pm

El Lago Bar
Located at the main pool. Daily, 11am-5pm

Beach Club Bar
Daily, 7am-11am

The Beach Bar
Daily, noon-6pm

Sports Bar
Daily, 6pm-2am

Palenque Disco
Daily, 11pm-2am



BEACHES AND POOLS

White sands surround a serene lagoon that make this beachy spot the perfect natural swimming pool. And on top of that, you can dip your toes into any one of the five pools that weave throughout the resort. Time for some water therapy, beach lovers.

SPORTS/ACTIVITIES

Water

  • Snorkeling
  • Swimming

For an additional charge:

  • Scuba
  • Fishing

Land

  • Gym
  • Tennis
  • Volleyball
  • Archery
  • Mini-golf
  • Yoga
  • Aerobics


INTERNET

Occidental at Xcaret Destination - All-Inclusive offers guests an Internet connection for an additional charge.

SPA SERVICES

Spa treatments and beauty salon services are available at the resort for an additional charge.

WEDDING/HONEYMOON

A hotel wedding planner dazzles couples by designing weddings that know no boundaries, with customizations like adding mariachis, photography and unique delectable menus for extravagant receptions. For specific wedding packages and services, please contact the front desk.

CHILD CARE

An indoor/outdoor children's activities center that includes video games, a pool, and a playground, the Kids Club offers daily supervised activities for children ages 4-12. Babysitting after Kids Club hours is available for an additional charge.

ADDITIONAL INFORMATION

Location
Occidental at Xcaret Destination - All-Inclusive is located approximately 50 minutes from Cancun International Airport (CUN) and five minutes from Playa del Carmen. Occidental Grand Xcaret is located on the Caribbean coast of Mexico adjacent to the spectacular Xcaret Park. The nature park is one of Yucatan's principal visitor attractions.

Check In/Check Out
Check-in: 3pm, Check-out: noon.
A valid credit card may be required upon check in for possible incidentals not included in your hotel reservation.

Tax Payment
The government has approved a new tax for visitors visiting Cancun. The resort reserves the right to collect this new tax to all visitors. This tax will be a flat fee of $20.00 pesos (1.00 usd approx.) per night per room.

Minimum Stay
A 3-night minimum stay is required at the resort with the following exceptions:
A 5-night minimum stay is required for all travel Dec 21-Dec 25, 2017 & Jan 22-April 8, 2018.
A 7-night minimum stay is required for all travel Dec 26-Jan 3, 2018.

Awards and Accolades
Conde Nast Traveler announced that Occidental Grand Xcaret ranked 20th in its 27th annual Readers' Choice Awards 2014 for resorts in Mexico and the Caribbean. 7,721 hotels were included in the running from 642 cities around the area.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Spring Break/Youth Policy
Individual student bookings are accepted. Minimum age requirement for check-in is 18 years of age. No more than the maximum occupancy per room is allowed. A refundable deposit per person (cash or credit card) is required upon check-in at the resort. Group student bookings must be requested through the Groups Department. These groups require a chaperone in addition to the refundable deposit.

Water Purification
Like all major Mayan Riviera hotels, the hotel is equipped with a water-purification system.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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