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Occidental at Xcaret Destination - All-Inclusive

Mexico - Riviera Maya

Our Rating
1-877-510-9711
4 Nights with Air from $599 All-Inclusive
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This Beach Eden is nestled in a tropical wonderland of natural foliage, unique wild life (think monkeys and flamingos), ... More

Customer Rating 773 Reviews
Value
 
4.2
Service
 
4.2
Beaches & Pools
 
3.9
Dining Options
 
3.8
Room Comfort
 
4.0
4.1 out of 5
"I must say my family really enjoyed ourselves at Occidental Grand Xcaret for 1 full week and were very sad to leave. Rented two rooms for 6 of us and took my two kids (age 3 yrs. and a 4 month old) alo..." – NivlekGT
736 out of 906 (81%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.2
Service
 
4.2
Beaches & Pools
 
3.9
Dining Options
 
3.8
Room Comfort
 
4.0
4.1 out of 5
"I must say my family really enjoyed ourselves at Occidental Grand Xcaret for 1 full week and were very sad to leave. Rented two rooms for 6 of us and took my two kids (age 3 yrs. and a 4 month old) alo..." – NivlekGT
736 out of 906 (81%) customers would recommend this product to a friend.
O2 Mexico - Whale Sharks are amazing animals Coati Overlooking the beach Monkey At the beach This is what they call the beach Climbed it... Scarlet Macaws in the lobby Great time with the fam in Riviera Maya Couples' Trip Exploring ruins! one of the pools View of sea from rocky area Last breakfast. In the pool the lobby area The boatride around the resort - relaxing! The beach Path past ruin. Iguana Seaside afternoons! Lobby Pool closest to our room Two macaws in the lobby Grand Romance Desert adults only area View from the buffet at the beach Hidden beach!! Breathe taking! amazing veiws Romantic Dinner on the Shore Romantic Dinner on the Shore Lots of wildlife around the natural pool was beautiful! Deer The beach area Beach club view Alexis and Christan Rosebrock with my wife Julie. Great service The village spiritual leader.. Beach Terry and Julie Rosebrock Xcaret Park The 3 tier beach & lagoon Beach at Occidental Grand Xcaret
All Customer Reviews
1-4 of 773 reviews. Sort by
April 20, 2018
Great Getaway

We had a great time celebrating our 22nd anniversary. The resort was beautiful and the surrounding areas were lovely too. We liked the food, mostly from the evening restaurants and taco bar. Beach bar was great too. We were asked about 4 times to go on a tour for timeshare purposes and we declined all times. One of the guys was a little more pushy than the others but we stressed we were not interested and he eventually quit hounding us. The bartenders were awesome and we had a great experience with all other wait staff and attendants. We received great service from Geoffrey at the travel agent desk because he went out of his way to help us change our flight arrangements. All in all we had a great trip and would recommend this resort to anyone wanting a Caribbean getaway.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Texas
Age: 35-44
Travel: 1-2 trips/year

April 15, 2018
Great Resort!!

Just returned from an 8 day trip to the Occidental at Xcaret. What a great experience. There were 12 people in our group and they made every effort to keep us all together from our rooms to dinning in the evening. The Pros: The rooms were in good condition and kept very clean. Great job to the cleaning staff. The grounds were well kept with a variety of flora and fauna. Restaurants were not crowded and we were able to be seated quickly. Food was average and was always plenty to eat Adult only tidal pool.......incredible! We also got the unlimited access to the Xcaret park, which was well worth the extra money. We were able to go into the park in the mornings and spend time looking at the exhibits before the park got too busy or got too hot . The Cons: The beach area was very small and had an odd Oder most of the time. It did not stop us though from spending our afternoons lounging in the Mexican sun. All and All a great trip!!!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
5.0
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Top 1000 Contributor
From: holyoke, ma
Age: 45-54
Travel: 1-2 trips/year

April 12, 2018
A Quick and Cheap Getaway

We booked a trip in March for the beginning of April. We were looking for a quick getaway that wouldn't break the bank -- and that is exactly what we got. The resort was huge, but accommodates people with a shuttle service. It was beautiful as well; lots of greenery, animals (monkeys, deer, and birds), Mayan Ruins you can explore, and rock/beach scenes of the ocean. The staff was friendly and very helpful in every way. Upon arrival, our stay was upgraded to "first class." This gave us access to a separate pool that was not crowded with teenagers and kids, a spot to lay out with or without an umbrella, and a bar with limited lines. It was located about midway between the lobby and ocean, so we were able to visit both locations easily. I was told the other pool was VERY busy. It was Spring Break for the kiddos, so I am assuming that played a role. Unfortunately, the actual room was not what we expected. Our room was extremely humid and smelled musty. We struggled to get the AC up high enough to be comfortable. Our view was of the dumpster outback (which made me think of rodents, eww). BUT who goes on vacation and hangs out in the hotel room?! Some of the other guests did not have these problems -- so ask for a room on the second or third floor! The beach does have a weird odor, but is gorgeous. If you walk toward the ruin at the end of the main walkway (coming from the Lobby), there is a rocky beach that is perfect at sunset. We didn't go swimming in the ocean, but a lot of people did -- so I am sure it was great. The restaurants were AMAZING. My husband and I LOVED the steakhouse and Paco's Tacos. Fabulous food and great service -- did not have to make reservations and only waited a half hour at most. HOWEVER, the buffet (lunch and dinner) was poor at best. I ate a lot of bread and fruit that week. My husband eats about anything, so he tried it all -- and didn't feel it was too bad. The breakfast was alright, but the same day after day after day.... NO WIFI in the resort besides the Lobby (unless you want to pay $$). You only get an hour, and the service is spotty. It was great to see kids around the resort actually communicating with their parents and playing outside. It was enough internet to call home, but not spend all day staring at a screen. Would we go again? Maybe .. it was a good experience, but I may explore other options next time I am in Rivera Maya.


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Overall Rating: 3
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
2.0
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From: Detroit, MI
Age: 25-34
Travel: 1-2 trips/year

April 9, 2018
Girls Trip 2018

Pros: **This resort had beautifully maintained grounds and lots of wildlife to view (deer, iguanas, monkeys). **Buildings, restrooms, hotel rooms were very clean. **Bartenders did an excellent job with making drinks. **Huge pool areas. **Hideway bed available, very comfortable. Cons: **Three of us stayed in one room; however, we had to continually ask for more than 2 towels, the first day, it tooks us 4 phone calls to the front desk and 3 hours before they brought us 2 more towels and no washcloths. **Very small beach area, the "cutout" area where there was extra beach space, smelled terrible of seaweed and the water was not clear, like shown in the pictures. **Our room was next to the main building, which was a good 1/2 mile walk to the beach (it was a pretty walk, as long as you have the capability to walk this far). **If you want to use their free WiFi, you have to sit in the lobby area and you have 1 hour to use it, if you walk out of the lobby, you lose service and will not be able to reconnect that day. The Free WiFi available is VERY, VERY SLOW. We ended up having to pay $79 for the week, so we were able to stay in contact with our family back home. **There was a wedding the last day we were there and we were not able to walk back and forth from the bar/restroom area to the adult swim area during the wedding, they made us walk around this area, not very ideal for paying customers. **Not enough servers or bartenders available. In all the restaurants onsite, we had to wait 30-45 minutes to receive our drinks (tea, water, etc.) The staff were polite, but very overworked. I do not blame them at all,management definitely needs to look into adding for waiters, servers, bartenders, housecleaning staff to this resort. **VERY Limited "cabana" wait staff, we had to nine times out of ten get our own drinks, even when tipping genorously. Overall, this is a huge resort and requires a lot of walking. There are a few courtesy "golfcart style" shuttles, but you still have to walk a ways to get to these shuttle areas.


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Overall Rating: 3
Value
 
3.0
Service
 
2.0
Beaches & Pools
 
2.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: Missouri
Age: 35-44
Travel: 3-6 trips/year

Room Information

Occidental at Xcaret Destination - All-Inclusive features 765 rooms and suites located in a number of small three-story buildings surrounded by gardens, pools, and river channels. All rooms features air-conditioning, in-room safe, satellite TV, mini fridge and a balcony or terrace furnished with table and chairs. Cribs and extra bed available upon request.

Room Details

Deluxe
Hotel/Studio Unit Details

Deluxe Concierge
Hotel/Studio Unit Details

Deluxe Romance
Hotel/Studio Unit Details

Junior Suite
Hotel/Studio Unit Details

Junior Suite Concierge
Hotel/Studio Unit Details

Junior Suite Romance
Hotel/Studio Unit Details

Royal Level Luxury
Hotel/Studio Unit Details

Royal Level Suite
Hotel/Studio Unit Details

What's to Love

Aahmazing pic opp - this tropical paradise has lots of wildlife: monkeys, flamingos and iguanas.

The beach is on a calm, serene lagoon - ideal for swimming, especially if you've got young kiddos.

The pools will be your dream spot for lounging the day away. The swim-up bar will be your fav.

Hands down - top-notch service from this friendly staff at the resort.

 

What We'd Change

Occidental at Xcaret Destination is nearly an hour from the Cancun airport, but the private cove beach and meandering river that flows under cobblestone paths and stone bridges are worth it.

 

Why You Should Go

Located next to Xcaret Park, it's a gorgeous, natural sanctuary loaded with activities.

So much to do throughout the resort - mini golf, ping pong, tennis, archery, shuffle board & more.

Awesome resort if you're with the fam. The kids nor you will be bored.

Book a Royal level room - exclusive restaurant, concierge, private pool, VIP check-in/out.

Available Amenities

  • Tour Assistance
  • Beach
  • Cribs Available on Request
  • Currency Exchange
  • Fitness/Exercise Room
  • Jacuzzi
  • Kids Club
  • Laundry Services ($)
  • Nightly Entertainment
  • Scuba Certification ($)
  • Snorkeling
  • Swim-Up Bar(s)
  • Internet Access ($)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Parking
  • Archery
  • Mini Golf
  • Medical Services ($)
  • Scooter/Motorcycle Rental
  • Shuffleboard
  • Spa Services ($)
  • Elevators
  • 10 Bars/Lounges
  • 11 Restaurants
  • Fax Machine ($)
  • Spa ($)
  • Conference Facilities ($)
  • Handicap Room Available
  • Wedding Services ($)
  • Honeymoon Packages ($)
  • Wireless Internet Access ($)
  • Beauty Salon ($)
  • Lounge Chairs
  • Car Rental Available ($)
  • Dive Shop ($)
  • Babysitting Services ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Dive Shop(s)
  • Golf Course(s)
  • Jet Ski Rentals
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Nature Park(s)
  • Nightlife
  • Parasailing
  • Sailing
  • Scuba Diving
  • Snorkeling
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Occidental at Xcaret Destination - All-Inclusive

Carretera Federal Chetumal - Puerto Juarez Km 282, #307

+52 984 871 5400

Hotel Description

Occidental at Xcaret Destination - All-Inclusive: Ecological Paradise

This Beach Eden is nestled in a tropical wonderland of natural foliage, unique wild life (think monkeys and flamingos), cobblestone paths. An ecological gem, this haven has a meandering river that flows throughout the resort and straight to the pools. It's just what you and the fam envisioned - it's mega-sized fun. Friendly games of ping pong, tennis and mini golf are definitely on the day's docket, but so is some pool time. And, a major bonus here - Xcaret Park is located next door. Yep. Pretty sure you're going to love it here.

DINING

An epicurean bonanza of 11 a la carte and buffet restaurants with such variety you will certainly not be disappointed. And guys, take note - pack some long pants. The dinner restaurants require long pants and closed toe shoes. Beach appetit.

Le Buffet
Type: International
Hours: Breakfast - daily, 7am-11:30am; Lunch - daily, 12:30-4pm; Dinner - daily, 6pm-10pm
Description: Gourmet International buffet dining for breakfast, lunch and dinner.

Sonora Grill
Type: Steakhouse
Hours: Daily, 6pm-10pm
Description: A la carte steakhouse delights hot off the grill, buffet salad and dessert service for dinner only.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Los Olivos
Type:
Mediterranean
Hours: Daily, 6pm-10pm
Description: A la carte Mediterranean and Italian cuisine for dinner only.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

La Hacienda
Type: Mexican
Hours: Daily, 6pm-10pm
Description: Gourmet, a la carte Mexican specialties for dinner only.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

D'Oriental
Type:
Asian
Hours: Daily, 6pm-10pm
Description: Chinese, Japanese, Thai and Indian cuisine offered.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

El Pescador
Type:
Seafood
Hours: Daily, 6pm-10pm
Description: Market-fresh a la carte seafood selections served in an open-air restaurant.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

La Piazza
Type:
Pizza
Hours: Daily, 6pm-2am
Description: Pizzas, paninis and baguettes.

Paco's Tacos
Type:
Mexican
Hours: Daily, 6pm-2am
Description: Guests enjoy tacos and authentic Mexican appetizers.

El Lago
Type:
Snacks
Hours: Daily, 11:30am-4pm
Description: By the main pool, offering snacks and light meals throughout the day.

Kids Club
Type: Buffet
Hours: Daily, noon-3pm
Description: Kids enjoy the special children's menu at the Kids Club buffet.

The Royal Level Restaurant
Type:
International
Hours: Daily, 7am-10:30pm
Description: Exclusively for The Royal Level guests, serving a selection of international cuisine for breakfast, lunch and dinner.


The Beach Club Restaurant
Type:
International
Hours: Breakfast - daily, 7am-11:00am; Lunch - daily, 12:00-6:00pm
Description: Gourmet International buffet dining for breakfast and lunch.


All hours are subject to change.



BARS/NIGHTLIFE

Find your cocktail of choice - fruity and frozen, ice cold beer or mixed and shaken - at any of the bars around the resort. For late night dancing, the disco opens at 10:30pm. Time to break out your party sandals.

Lobby Bar
Daily, 10am-Midnight

Terraza Bar
Daily, 6pm-2am

La Bodeguita Bar
Daily, 6pm-11pm

Pool and swim-up bar
Daily, noon-6pm

The Hundido Bar
Located in the Flamenco area. Daily, 10am-7pm

El Lago Bar
Located at the main pool. Daily, 10am-6pm

Beach Club Bar
Daily, 7am-11am

The Beach Bar La Caleta
Daily, 10am-6pm

Sports Bar
Daily, 6pm-1am

Palenque Disco
Daily, 10:30pm-2am

Flamencos Bar
Daily, 10am-6pm

Cangrejos Bar
Daily, 10am-6pm



BEACHES AND POOLS

White sands surround a serene lagoon that make this beachy spot the perfect natural swimming pool. And on top of that, you can dip your toes into any one of the seven pools that weave throughout the resort. Time for some water therapy, beach lovers.

SPORTS/ACTIVITIES

Water

  • Snorkeling
  • Swimming

For an additional charge:

  • Scuba
  • Fishing

Land

  • Gym
  • Tennis
  • Volleyball
  • Archery
  • Mini-golf
  • Yoga
  • Aerobics


INTERNET

Occidental at Xcaret Destination - All-Inclusive offers guests an Internet connection for an additional charge.

SPA SERVICES

Spa treatments and beauty salon services are available at the resort for an additional charge.

WEDDING/HONEYMOON

A hotel wedding planner dazzles couples by designing weddings that know no boundaries, with customizations like adding mariachis, photography and unique delectable menus for extravagant receptions. For specific wedding packages and services, please contact the front desk.

CHILD CARE

An indoor/outdoor children's activities center that includes video games, a pool, and a playground, the Kids Club offers daily supervised activities for children ages 4-12. Babysitting after Kids Club hours is available for an additional charge.

ADDITIONAL INFORMATION

Location
Occidental at Xcaret Destination - All-Inclusive is located approximately 50 minutes from Cancun International Airport (CUN) and five minutes from Playa del Carmen. Occidental at Xcaret destination is located on the Caribbean coast of Mexico adjacent to the spectacular Xcaret Park. The nature park is one of Yucatan's principal visitor attractions.

Check In/Check Out
Check-in: 3pm, Check-out: noon.
A valid credit card may be required upon check in for possible incidentals not included in your hotel reservation.

Tax Payment
The government has approved a new tax for visitors visiting Cancun. The resort reserves the right to collect this new tax to all visitors. This tax will be a flat fee of $20.00 pesos (1.00 usd approx.) per night per room.

Minimum Stay
A 3-night minimum stay is required at the resort with the following exceptions:
A 5-night minimum stay is required for all travel Dec 21-Dec 25, 2017 & Jan 22-April 8, 2018.
A 7-night minimum stay is required for all travel Dec 26-Jan 3, 2018.

Awards and Accolades
Conde Nast Traveler announced that Occidental at Xcaret ranked 20th in its 27th annual Readers' Choice Awards 2014 for resorts in Mexico and the Caribbean. 7,721 hotels were included in the running from 642 cities around the area.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Spring Break/Youth Policy
Individual student bookings are accepted. Minimum age requirement for check-in is 18 years of age. No more than the maximum occupancy per room is allowed. A refundable deposit per person (cash or credit card) is required upon check-in at the resort. Group student bookings must be requested through the Groups Department. These groups require a chaperone in addition to the refundable deposit.

Water Purification
Like all major Mayan Riviera hotels, the hotel is equipped with a water-purification system.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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