Occidental at Xcaret Destination - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

25654 reviews

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  Good Resort for the Value

  We had a week-long family vacation (group of 7) at Occidental Xcaret. The resort grounds are beautiful and full of wildlife definitely one of the highlights. It’s a peaceful and relaxing place, not loud or rowdy. The food was good overall. We especially enjoyed the D’Oriental and the Steakhouse restaurants. The location is very convenient. Xcaret Park is just a 10-minute walk from the resort, and 5th Avenue in Playa del Carmen is about a 10-minute drive. There aren’t many kids’ activities on-site, so if you’re traveling with younger children, keep that in mind. The golf cart shuttle service is hit or miss. Sometimes it’s available, and other times we were told it’s only for VIP (Royal) guest be prepared to do a lot of walking, especially with how spread out the resort is. The only other issue we had was with room assignments. We booked two rooms and called a week ahead to make sure we’d be placed in the same building, but we were given rooms in separate buildings (20 and 22). That was a bit frustrating, but it didn’t ruin the experience. Overall, it’s a good resort with great value for the price. We enjoyed our stay but we probably won’t be coming back.

  Jun 29, 2025
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  Gorgeous venue

  Everything about this place is gorgeous! The staff, the humongous choices of foods and cocktails, the wildlife, the lovely spacious rooms. Will book again 100%

  Jun 28, 2025
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  Gustavo M. Montero the taxi driver :)

  Gustavo M. Montero was a very amazing and helpful driver. He provided us with many interesting stories about the ancient history of Rivera Maya and Playa De Carmen. He was very friendly, kind, and honest. He even went out of his way to return our cellphone that had been forgotten in the taxi, when he was already 20min away from our hotel. We will definitely be using his service on our next adventure.

  Jun 27, 2025
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  Not what I expected.

  Had a mis charge due to hotel not confirming booking details prior to arrival, dinner buffet lacked options for kids , my room had dirty beer cans and we found a black scorpion in our curtains and ants in our bed, no beach either.

  Jun 27, 2025
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  Great Resort, Very Bad Food

  Loved the resort grounds. Had a GREAT TRIP!…BUT…. Check in is way tooo long. No welcome cocktail or shuttle to your long walk to your room. If you are here for the food, this is definitely not the place. FOOD: Sub-Cafeteria food for sure. Was “bottom” sick for about last 4 of the 7 days and still am (and I am 6 days home). Getting better though. Tried all but Asian restaurant and honestly could not and did not eat it. It was that bad. Both my travel buddy and I endured the Montezuma’s Revenge. I usually do more upscale resorts and have never been sick in Cancun the last 10 trips/I go a lot. So not sure what the culprit was. Maybe they don’t filter the ice? maybe they don’t clean the lettuce correctly maybe the pool has too many people I don’t know, but that was kind of a drag. They have two main buffets. There is one at the lobby area and one by the beach cove. They are not open at the same time. They send food back-and-forth, which I think can be a little bit of a problem with keeping the temperatures safe. On one of the days we went to the beach buffet, and there was nothing there but some hotdogs and nachos and slim pickings, not even ketchup and mustard and mayonnaise. They said they were waiting for all of the food to be delivered back from the lobby buffet, including the mayonnaise, etc. so I’m thinking that in hot golf cart transit maybe things don’t keep very well, including lettuce, etc. those things need to stay at a optimal temperature to keep the bacteria growth to a minimal level. Also, I witnessed the bars, rinsing the reusable plastic cups in soapy water, but not rinsing them and then just reusing. I asked them if they were going to rinse them and they said this is how they clean them, so I am just not sure about the level of sanitation at this resort. I truly have a gut of steel I can eat anything and I tried basically everything so I don’t know what made me sick. We never ate outside of the resort. GROUNDS: The resort itself I have to say is amazing. The staff is so friendly. The wildlife is so awesome and having Xcaret right there was sooo fun. Definitely invest in getting the wristband for your entire stay at the Xcaret Park. It was a blast. And Fuego Xplor was sooo cool!! Worth every penny! And there’s so many clean bathrooms at both the resort and the parks so if you have to go to the bathroom every 30 minutes, you are good to go. 😆 STAFF: INCREDIBLE ♥️ Probably won’t be back to this resort but it’s a great family place. If you want to take a chance on “you know what”… 😆

  Jun 26, 2025