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InfoCustomer ReviewsQuestions & Answers
Setting your sights on this beauty in Bahia Bandaras Bay is bound to make all your vacay goals come true. What's not to
...
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Setting your sights on this beauty in Bahia Bandaras Bay is bound to make all your vacay goals come true. What's not to love about chillaxing by a beachy, mountainous view with deep blue water that's beyond mesmerizing. Sunsets off this pier will be ogling good. And the fam, you can count on their vote of approval. With activities at the resort plus tons to explore in and around Puerto Vallarta, you've definitely landed in paradise.
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"When we booked this resort with Cheap Caribbean we had kind of mixed feelings since this was our first trip to Puerto Vallarta and using All inclusive option. We were pleasantly thrilled with the resor..." – sakgolf
27 out of 41 (66%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.0
Service
4.0
Beaches & Pools
3.9
Dining Options
3.3
Room Comfort
3.8
"When we booked this resort with Cheap Caribbean we had kind of mixed feelings since this was our first trip to Puerto Vallarta and using All inclusive option. We were pleasantly thrilled with the resor..." – sakgolf
27 out of 41 (66%) customers would recommend this product to a friend.
All Customer Reviews
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August 6, 2018
Not returning
Check in took over one hour and a half and had to wait for our room to be ready. Very slow check in
Just came back from 5 days stay at Occidental Neuvo Vallarta July 11 to July 15.
If one have never been at all-inclusive, Occidental Neuvo Vallarta is probably ok. Because one have nothing to compare to. I have done all-inclusive at least 8 times and Occidental is kind of disappointed for me as far as dinning options.
First buffet have about the same everyday.
Second 3 restaurants (Mexican, Italian, Japanese) can only be reserved one time each for the whole stay.
Staffs are friendly and very good services.
Good check in service by Ivan quick prompt and very great attitude the only other interaction was with Yrey I needed a WiFi password he wasn’t up to the same great level as the others I encountered. Didn’t like the fact we could only use one specialty restaurant per visit for a total of three dinners even when occupancy was low. Had breakfast in the buffet everyday and Erik was by far one of the best he deserves a big raise he is the reason people come back. Mexican restaurant was great, service by David the manager was exceptionally good the Italian restaurant was great as well. Bar service by Carlos in the lobby bar was exceptional. We didn’t stay at the upgraded portion of the resort but got a peek when we printed our boarding passes the view was great and we got the impression it would have been worth the extra charge. Overall I would sum this visit up as smaller resort not too crowded, rooms are ok, great service with pleasant attitudes.
Pros: Puerto Vallarta is beautiful, Occidental has a breath-taking view of the beach and mountains. The pool was just the right size and guys at the bar and serving drinks by pool and beach were excellent. The hotel location was very convenient to the airport and Malecón.
Cons: check in process is very slow and unorganized, no balconies in room, turn around cleaning was very delayed, service in restaurants was verrrrrry slow. Please tip ahead of time do you get attention from severs.
Would return to Vallarta but not this hotel.
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Can you answer these questions?
10 questions, 46 answers.
Is complimentary ground transportation included?8 answers
5 years, 69 months ago
SFO
Occidental Grand Nuevo Vallarta is located approximately 15 minutes from Puerto Vallarta Airport. Airport transfers are not included.
KellyCC
No
Landp
No. The bus is under 12 pesos / pp ($1) or you can taxi for 120 pesos or so ($10) one way. Cheap Caribbean offers round-trip shuttle service when you book.
Jesse
No
gogreenjim
To and from the airport is provided and then the resort offers transportation to certain places around Puerto Vallarta
MelRose
We got complimentary transportation to airport, but they were nice to us. It was not included. It costs about $15 one way on taxi.
Elenita
No. They charge for pretty much everything! Internet was @ 13USD/day!! I purchased transportation to and from the hotel with my package and found out we overpaid. It would have been cheaper to take a cab. Make sure to tip @ 3 USD each way
cweaver78
No but you can get it through Cheapcaribean.com.
Kessell
Are there any clubs off the resort?3 answers
How is the nightlife around the hotel?
4 years, 56 months ago
New york
This resort is located about 15 minutes away from the town of Puerto Vallarta, which offers multiple bars and restaurants.
BethCC
No
cweaver78
You really have to go downtown for that. Hotel is very quiet even at night.
Kessell
Beach7 answers
Is the beach close to the hotel?
Is it white sand?
Is the beach rocky?
Is the water calm like Cancun?
4 years, 54 months ago
San jose
Occidental Grand Nuevo Vallarta sits on a beautiful, amber colored sandy beach with calm waters that are great for families. Complimentary towels and loungers are available at the beach.
CaitlinCC
The beach is very close to the hotel. You can see the sea from everywhere. The sand is white with golden flakes sparkling in the water, a very unusual view. No rocks on the area.
Elenita
It's near the hotel but the water was kind of yucky. It had LOTS of seaweed in it. The sand was a light brown (I think) I don't remember it being white. Not rocky. The water was pretty clam. I have been to prettier beaches... Beautiful at night!
cweaver78
The hotel is on the white sand beach. It is not rocky at all. There isn't sea weed but still salt water because it is the ocean in which you are swimming. There isn't any snorkeling, either.
Kessell
Is the beach close to the hotel? Yes, extremely close.
Is it white sand? Yes, and gets very hot when the sun is out!
Is the beach rocky? No, not at all. Very smooth.
Is the water calm like Cancun? Yes, the weather is calm for the most part; the current picks up in the afternoon/evening. The water is not caribbean blue/green like it is in Cancun however.
RCK7
The beach was close to the hotel. The sand was not white, it was tan. I didn't see any rocks on the beach. I've never been to Cancun, so I can't tell you if the water is calm like Cancun.
DeeDeeT
if you're looking for a nice beach- this is NOT it. yes resort is on the beach. no white sand. not rocky. NO blue water. a little bit more waves then cancun but still relatively calm.
Ashley1234567
Does the pool have a swim-up bar available?5 answers
4 years, 54 months ago
Wisconsin
This resort does not have a swim up bar.
CaitlinCC
unfortunately no :( It does have an adult only pool though.
cweaver78
No, it doesn't. Service is provided near pools, though.
Kessell
No, but the wait staff will walk around the adult pool area and bring you drinks. There is a bar that's centrally located between the adult pool and the other family pool, and beach.
RCK7
NO. There is not swim up bar.
DeeDeeT
Does the Occidental Grand Nuevo Vallarta have pottery painting?4 answers
I like to paint pottery at the stands on vacation, and I was wondering if the Occidental offered this. Thank you. Cheresa
4 years, 52 months ago
Wisconsin
Daily activities at the resorts do vary. However, for further information regarding the activities at this resort, we do suggest contacting them directly. The email address from the resort's website to contact them is GM_GrandNuevoVallarta@occidentalhotels.com.
MariaCC
In Occidental they sell pottery painted pots everywhere. As in the hotel they don't offer classes.
Elenita
No pottery painting, sorry
cweaver78
Not while I was there
Kessell
Do the ocean view rooms have balconies or terraces to enjoy the sight and sound or is it just a window?4 answers
4 years, 51 months ago
kansas city, MO
The ocean view rooms do not have a balcony or terrace.
BethCC
It is just a window. We were very disappointed. :(
Texas05
Not unless you are in the priority club
Kessell
No
sakgolf
95% of rooms do not have a balcony. don't count on getting one.
Ashley1234567
Are the only options for the beds, king or twin?2 answers
3 years, 40 months ago
Reno NV
Yes, the rooms offer 2 twin beds or a king size bed. Due to limitations, they do not offer 2 double beds in the room.
KristenCC
We booked the 2 twins, but they're more of double sized beds. We also booked a room with a king sized bed a few years back.
gogreenjim
Are passports required?3 answers
2 years, 33 months ago
Robert
Yes, if you are a US citizen US passports are required, if not please consult your consulate to find out what official travel documents you'll need for travel.
TimCC
Yes, Robert, in order to travel anyplace in Mexico you need to have a passport.
TheTravelingTeacher
Yes
familyvacay2018
Is there a jacuzzi at this resort?5 answers
1 year, 19 months ago
Steggy
The Royal Level Pool offers a bar with premium drinks, a hot tub and a shallow section for children. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
no
Ashley1234567
Jacuzzi was below par
Raylov
I think there is only if you are a royal club member. We had standard rooms and did not have access to the pool that contained a hot tub. (to be honest i'm not sure if the royal club pool had one or not, but it looked like it did)
Eleanor99
No
Chrismcc
What is the best way to get to puerto vallarta for the day and what is the best way to get there?5 answers
we want to spend a day in Puerto Vallarta and wondering how long a ride it is there and about how much it will cost. Also, is it best to take cab or is there a better option?
1 year, 18 months ago
sam
The resort may assist you with setting up transportation and can provide the cost to you.
StevieCC
ask for reps for a 'free tour'. that'll get you there you can choose to stay for the rest of the tour or tell them you're sick and take a cab back. Need to take two busses to get to the city so it wasn't recommended
Ashley1234567
Taxi is great to travel in Puerta Vallarta,but could get expensive
Raylov
Taxi is the best way.if you want to get there in time
Raylov
I tried bus, cab, and Uber last week. You need to try the bus once to get the feel it’s $1 and loads up in front of Starbucks across the street and dumps you off by the Walmart cruise terminal then you jump on another buss to get further south. Uber by far was cheapest and easier than anything else. Make sure you hit up the romantic zone/old town.
familyvacay2018
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Room Information
Occidental Nuevo Vallarta - All-Inclusive features 270 guest rooms tastefully appointed with a full bath with shower, air conditioning, hair dryer, alarm clock, coffee maker, safety deposit box, satellite TV, telephone and iron and ironing board.
The all-inclusiveness and utter fabulousness of it all.
You'll fall in love with the gorgeous Bandaras Bay. Mt views with an ocean are dreamy.
The Royal Level Pool offers a bar with premium drinks, a hot tub and a shallow section for children.
Fun game room for teenagers and adults.
Golfers will love being near some primo courses. The views only make the challenges better.
What We'd Change
The massive beach is just a few steps away, and it offers the same cozy loungers and complimentary towels that the pool offers.
Why You Should Go
Ideally located near Nuevo Vallarta shopping where you can shop, shop, shop & eat locally.
Adventure awaits - mountain biking, hiking, ATV tours, scuba, sport fishing & more.
Dec to March is the best time to see the whales. Mind blowing experience, for sure.
Upgrading to Royal Club is muy bueno. Exclusives like a lounge, restaurant, & 24-hour room service.
Available Amenities
Tour Assistance
Beach
Business Center ($)
Cable/Satellite TV
Babysitting/Child Care ($)
Children's Pool
Cribs Available on Request
Currency Exchange
Daily Maid Service
Fitness/Exercise Room
Kayaks
Lounge Chairs/Umbrellas
Nightly Entertainment
Swimming Pool(s)
Tennis Court(s)
24 Hour Front Desk
24 Hour All-Inclusive
Parking
Medical Services ($)
Water Polo
4 Restaurants
3 Bars/Lounges
Catering
Elevators
Audio-Visual Equipment ($)
Photocopy Machine ($)
Conference Facilities ($)
Massage/Spa Treatments ($)
Wedding Services ($)
Dry Cleaning Services ($)
Bell Staff Service
Business Services ($)
Honeymoon Packages ($)
Aqua Aerobics
Wireless Internet Access ($)
Breakfast Included
Beach Towels
Pool Towels (complimentary)
Tour and Island Information
Evening Entertainment
Handicap Rooms (on request)
Car Rental Available ($)
Gift Shop ($)
ATM/Banking ($)
Doctor on call 24 hours
Babysitting Services ($)
Banquet Facilities ($)
Nearby Excursions & Attractions
ATV Rides
Bars and Nightlife
Beach
Cinema(s)
Deep-Sea Fishing
Dining
Dive Shop(s)
Eco-Adventure Tour(s)
Fishing
Fitness Center
Golf Course(s)
Horseback Riding
Jet Ski Rentals
Kayaking
Motor Boat Rentals
Nature Park(s)
Nightlife
Parasailing
Sailing
Scooter/Moped Rental
Scuba Diving
Shopping
Snorkeling
Spa(s)/ Wellness Center(s)
Surfing/Surfing Lessons
Tennis Courts
Watersports Rentals
Windsurfing
Map of Local Area
Rapidly being acknowledged as a destination in its own right, the great choice of hotels and resorts guarantees that Riviera
Nayarit can cater to everybody's vacation tastes and styles.
Occidental Nuevo Vallarta - All-Inclusive
Paseo de los Cocoteros #18 Villa 8 Fracc Nautico
+52 322 226 9800
Hotel Description
Occidental Nuevo Vallarta - All-Inclusive: A Banderas Beauty
Setting your sights on this beauty in Bahia Bandaras Bay is bound to make all your vacay goals come true. What's not to love about chillaxing by a beachy, mountainous view with deep blue water that's beyond mesmerizing. Sunsets off this pier will be ogling good. And the fam, you can count on their vote of approval. With activities at the resort plus tons to explore in and around Puerto Vallarta, you've definitely landed in paradise.
DINING
Pick your cuisine of choice from Italian to Mediterranean to a variety of flavors from around the world. Of course, spicy Mexican food can be found at La Hacienda. Reservations are required at night, and guys, take note - pack some long pants. The dinner restaurants require long pants and closed toe shoes.
Le Buffet Type: International Hours: Breakfast- daily, 7am-11am; Lunch- daily, 1pm-4pm;
Dinner- daily, 6pm-10pm. Description: Buffet serving international cuisine.
Los Olivos Type: Italian Hours: Daily, 6pm-10pm. Description: A la carte restaurant serving Italian and
Mediterranean cuisines. Reservations are required at least 1 day in advance.
La Hacienda Type: Mexican Hours: Snacks Daily, 11:30am-6pm; Marichi 6pm-10pm. Description: A la carte restaurant serving authentic Mexican
specialties. Reservations are required at least 1 day in advance.
Royal Club Restaurant Type: International Hours: Breakfast- daily, 7am-11am; Lunch- daily, 1pm-4pm;
Dinner- daily, 6pm-10:30pm. Description: A la carte dining. Open to Royal Club guests
only. Dress code: Long trousers and closed shoes are required for
men.
All hours are subject to change.
BARS/NIGHTLIFE
Drink up at any of the three festive bars on site. Fruity and frozen, ice cold beer or mixed and shaken - we've got you covered. Salud.
Las Olas
Located near the pool. Serves light lunch, snacks and bar service. Daily,
10am-1:30am.
Lounge Bar
Lounge bar. Daily, 5pm-1:30am.
Snack Bar
Serving drinks and snacks near the pool. Daily, noon-4pm and 11pm-1am.
Theater
The palapa-styled theater features seating for 200 people and has been
outfitted with a high-tech sound and light system for various events.
BEACHES AND POOLS
Pool days with mountain views and the sounds of ocean waves rolling in create a picture-worthy dreamscape. And for those that would rather sink their toes into the sands, the beach is just steps away and is calm enough for swimming.
SPORTS/ACTIVITIES
Water
Pool volleyball
Kayaking
Water aerobics
Water polo
Available for an additional charge:
Scuba diving (including certification and rentals)
Land
Fitness center
Lighted tennis court
Golf
Occidental Nuevo Vallarta - All-Inclusive offers convenient access to a variety of local
golf courses, including the following:
The Marina Vallarta Golf Club
Vista Vallarta Golf Club
INTERNET
Wi-Fi is available for an additional charge.
SPA SERVICES
The onsite spa boasts a variety of treatments, including a hair salon.
WEDDING/HONEYMOON
Occidental Nuevo Vallarta offers wedding, honeymoon and renewal of vows
packages in addition to an on-site wedding planner to organize all the details.
CHILD CARE
The resort features a kids' club that offers complimentary supervised
activities, movies and games for children ages 4-12. Daily, 10am-6pm.
ADDITIONAL INFORMATION
Location
Occidental Nuevo Vallarta - All-Inclusive is located approximately 15 minutes from Puerto
Vallarta Airport (PVR).
Check In/Check Out
Check-in: 3. Check-out: noon.
A valid credit card and government-issued photo identification is required at
this resort.
Awards and Accolades
Occidental Nuevo Vallarta - All-Inclusive has been awarded by TripAdvisor with a 2014 Certificate of Excellence. These highly regarded accolades honor hotels and resorts worldwide that consistently earn top rating from TripAdvisor travelers.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and
Costa Rica may put limits on the use of motorized water sports and loud
music.
All hours, fees, amenities, information and services are subject to change
without notice.
