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InfoCustomer ReviewsQuestions & Answers
For those longing for dreamy days lounging in a laid-back beach paradise, then head to Cozumel's sandy shores, known for
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For those longing for dreamy days lounging in a laid-back beach paradise, then head to Cozumel's sandy shores, known for long, walkable stretches and eclectic corals beneath the waters. It's true what you've heard - this is a diver's dream. But if snorkeling is more your style, then you'll have plenty of colorful creatures to see. You might pack your underwater camera and capture all the snaps you can.
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"Our stay at the Occidental was great. The grounds couldn't be more beautiful, the food was great --better than any cruise that we've been on --and the staff was terrific. Jesus and Daniel should both b..." – Snorkelers2
180 out of 244 (74%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
3.9
Service
3.9
Beaches & Pools
4.2
Dining Options
3.1
Room Comfort
3.8
"Our stay at the Occidental was great. The grounds couldn't be more beautiful, the food was great --better than any cruise that we've been on --and the staff was terrific. Jesus and Daniel should both b..." – Snorkelers2
180 out of 244 (74%) customers would recommend this product to a friend.
All Customer Reviews
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October 18, 2019
My boyfriend and I booked this resort for my birthday vacation. Overall, it was great. They even delivered birthday cake to my room! The resort was kept very clean as well as our room. The Buffett for dinner was repetitive at times but that was okay because the food was good and we are not picky. The restaurants were very good and reservations were easy to get. The only thing I had a problem with was bar service. The alcohol was definitely watered down and the resorts policy states that they do not serve any alcohol before noon so if you want to have a drink before noon I suggest having some alcohol in your room. The mini fridge was stocked everyday with 2 beers , sodas and plenty of water. The drinks in the mini fridge were never as cold as they should be. The staff are super friendly! I suggest bringing insect repellent because the mosquitos were pretty bad. The entertainment by the pool wasn’t great but there is a lot of other things that you can do. The beach and the ocean more than make up for it. I’d recommend this place to my friends and family and I would definitely go back.
This was one of the best vacations we’ve ever taken. Everyone was so friendly and worked hard to take care of our needs. The concierge on the royal level called each night to make sure we had everything we needed. The rooms on the royal level were spacious, comfortable and clean. The mini bar was kept stocked with sodas, beer and water. We had extra goodies in our room such as a bottle of tequila, fruit and toiletries. The royal level waiters even remembered what we liked to drink. The food was good. We will definitely come here again. The only negative comment I have has nothing to do with this resort. The workers at the airport are extremely pushy at trying to get you to buy excursions. Other than that our vacation was perfect.
This was our first visit to Cozumel and we couldn’t have chosen a better place to stay. The beauty of the nature preserve is amazing. The peacefulness of this place made it a pleasant vacation. Our kids enjoyed making new friends at the kids club and at the nice, big pool by the beach. Kuddos to Jesus and Milly for the entertainment! We enjoyed seeing turtles outside our balcony, the iguanas strolling along the pathways and the coatis looking for a snack were our favorites. Our room was spacious, clean and comfortable. I especially liked having a shower separate from the bathtub, which was a nice plus for us. Everyone was very nice and greeted us every single time we came across them. At breakfast time there was plenty of choices and a good layout. I was a bit discouraged at the buffet during lunch and dinner. A few nights it seems like it was the same choices of food for lunch and dinner, as well. A bit of improvement in variety would help. Overall it is an incredible place and we are looking forward to going back in the near future. Thank you, Occidental for the great memories our family created!
Highly recommend the Royal Level Luxury upgrade. We were treated extremely well. We were there celebrating my birthday and I had a lovely surprise waiting for me in my room! I thought my kids arranged it but it was all the concierge. They made me feel so special! They were very very nice all around. Victor the bartender in the main lobby made us feel like family! The only thing that we disliked was the selection of food available. I did make the concierge aware and she said she would talk to the chef about changing things up, unfortunately we left the next day. We will definitely be returning next year and will be using CheapCarribbean to book our trip!
From:Hawthorne, CA Age:35-44 Travel:1-2 trips/year
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31 questions, 118 answers.
What's the best hotel for children to explore the grounds for wildlife like lizards?7 answers
In addition to a nice beach, our kids would like to have lush vegetation and areas on site where they can explore for wildlife on the ground and in the trees.
7 years, 95 months ago
Charlee
Unfortunately, we do not have any information on file regarding resorts' wildlife. Please feel free to call and speak with one of our experienced Beach Experts for further assistance with your travel needs. Our office is open daily from 5am - midnight EST.
MariaCC
This was an awesome resort for lizard watching! My husband and I looked out of our window every morning to find them hiding in the trees! We also found them "posing for photo ops" all over the resort grounds during the day.
chelseaw
occidental grand cozumel is the answer
steleehin
Occidental Grand Cozumel has it all for kids, lizards everywhere, great beach, lush grounds........you won't regret this resort if you have kids.
OCGqueen
Absolutely the Occidental Grand Cozumel. Animals abound on land and in the water. You can't walk to the restaurants or the beach without seeing some kind of critter.
We saw lizards, iguanas, small birds, a cat and kittens, javelinas, turtles, an alligator, frogs, large sand crabs and hermit crabs. In the water we saw various tropical fish, an eagle ray, a lobster, and a barracuda. Our kids loved it!
Ava86
Occidental Grand has a lot of wildlife on the grounds. Many large iguanas! We met turtles wandering around and a couple of tarantulas. There were also geckos near the buildings. Down by the mangroves you can view a caiman from the foot bridge and lots of turtles and ducks. We saw a lot of birds including wild parrots and one day we spotted a javelina grazing below our balcony!
DiverDiva
we saw some lizzards but you can't walk in the mangrove just on the pathways.
mamma
Why do you not have any trips available in Feb. 2013 to OccidentalGrand ?1 answer
Will your company be buying anymore blocks at Ocidental Grand for Feb. 2013?
We have booked with your company for the past two years and would like to continue to use your company for our travler plans each year . We got married two years ago at Occidental Grand on Valentine's Day and plan to go bac each year to renewal our vows and would like to useyour company. Could you help us get get a wonderful 11 day vacation in Feb 2013 at Occidental Grand?
Thanks
6 years, 84 months ago
Vic
We are currently showing specials available from February 1st until February 11th, then, from February 24th until February 28th. It appears that there are no specials running from February 12th until February 15th as that is the week of Valentine's Day. Also, there are no specials running from February 17th until February 22nd as that is the week of President's Day. As of now, February 16th (Saturday after Valentine's Day) and February 23rd (Saturday after President's Day) are blacked out showing no availability. For further assistance with your vacation package, we do suggest calling our office at #1.800.915.2322 to speak with one of our Beach Experts. There is no additional charge for agent assistance via phone.
MariaCC
Is there good beach snorkeling?9 answers
We want to know how far this resort is from Palancar reef. Can we snorkel right from the beach and see enough fish and other sea life.
6 years, 82 months ago
Squeeky
The Occidental Grand Cozumel is located on Playa San Francisco (it is actually along a private section of Cozumel's famed beach). There is snorkeling at the resort--the San Francisco Wall is located just off its shore; however, that may be best explored with diving equipment. If the snorkeling at the resort is not up to your standards, you are located just North of the Palancar Reef.
LaurenCC
It is a short boat ride to good snorkeling sections of the reef from the hotel. The hotel has a nice sandy beach that you can also snorkel from and see plenty of fish.
Luce
Depends on the wind/weather. You are very close to the reef but the week we were there (2nd week of Feb) the winds were out of the south and it kept the water pretty stirred up close to shore. The diving was still great at most sites but snorkeling was terrible due to poor visibility and choppy water.
DiverDiva
no you can't snorkel right from the beach it is too cloudy
mamma
There is limited snorkeling just off the beach, but you can not get to the reef directly from the beach. There are many snorkeling trips that will pick you up and bring you back to the hotel pier. you can sign up for these after you arrive. There is always room.
DiveJim
Yes you will see fish :) right from the beach and palancar reef is about 20 minutes from the resort and is beautifully you will enjoy.
Oreal
We enjoyed to snorkeling from the beach. You could not snorkel out so far as a reef, but there were lots of fish and additional sea life at times.
The dive shop offered snorkeling tours for $40 a person for 2-3 hours with a couple of location stops that might be appealing.
Dudley
You can snorkel from the beach only within the roped off area, many boats in and out of the dock. There was nothing to see but a few fish now and then.
Joylon
Palancar reef is very close, but you have to take a boat (money for excursion). Snorkeling on the resort's beach is fair
treydapa
How far is the Occidentail grand in cozemul from the airport.?6 answers
6 years, 79 months ago
DD
Occidental Grand Cozumel is located approximately 20 minutes from Cozumel International Airport (CZM).
CaitlinCC
very close, about 20 minutes away.
mamma
20 minutes to airport
DiveJim
20 minutes
jennay
15 minutes
Oreal
15- 20 minutes by taxi.
76876
What about transfers from airport to hotel?7 answers
6 years, 79 months ago
Colorado
Round-trip airport transfers are available. If you have not yet booked your reservation, you may add them during the booking process after you select your room type on the website. If you have already booked but have not yet purchased the transfers, you may add them to your package by contacting our existing reservations department at 1-800-915-2322.
BILLCC
very easy!
mamma
Transfers can be purchased ahead of time, but we have always paid for ours at the airport. There are lines of vans and the amount is calcualated and posted right there.
DiveJim
We purchased the transfer from CC.com. It worked out well for us.
Dudley
Walk out the door to the right, follow the exit road and take a taxi on the other side of the roundabout.
Diver713
Use trip advisor and follow those instructions. Transfers thru this site were $90.00 per person. We walked out and got a cab for $20.00 to the hotel. Same when we left. Th hotel called and it was like $18.00 for two people.
lauraloca
Get a cab as the tranfers are over priced. About 10-15 for a cab to the hotel
Reefdiver
Is there swimming right off the beach?8 answers
Or do you need to wear water footwear?
6 years, 75 months ago
colorad
From our website::
BEACH
The Occidental Grand Cozumel is set in a secluded nature preserve on the southern side of Cozumel on a private section of Cozumel's finest beach, Playa San Francisco. Chaise lounges and beach towel services are included.
Whether or not you would need footwear would be a personal preference. You can contact the resort directly by going to their website at
https://www.occidentalhotels.com/resort/occidental-grand-cozumel
and using the "contact us" link at the top to find out exactly what you are looking for. Thank you.
RobinCC
Swimming is right off the beach. It is only 4- 5 feet deep for 3 or 4 yards so lots of people just stand or float off of the shoreline with their drinks in hand, and hats and sunglasses on. :)
We did not require water footwear, there is an area of a foot or so were the coral washes up on the sand and it is slightly uncomfortable to walk through but not awful by any stretch. The water is sandy bottomed.
76876
yes the beach is right off the pool. walk right up to the pool from the beach,rinse your feet and hop on in
honeymooner520
Yes. Swimming is good right on the beach with soft sandy beach and no shoes required.
Vice
The beach is a little rougher than Cancun. Since there are many reefs there are a lot of shells and such. Pretty sandy but there is weed/algae a ways out. i would recommend water shoes.
lauraloca
There is swimming right off the beach, and a pool beachside. I didn't need footwear, but you might want to bring fins and a snorkel. There are fish out there.
knaas1228
You will need water shoes, many shells and rocks
Joylon
You can walk directly in the water. This beach and the Allegro have the best beaches I have seen on Cozumel
solomojoe66
I have college aged kids who are legal to drink. What kinds of fun activities are available that they might be interested in at Occidental?3 answers
5 years, 72 months ago
Minnesota
There are many things to do including:
Water activities such as:
•Kayaking
•Snorkeling
•Pool volleyball
•Water aerobics
•Water polo
•Windsurfing
•Scuba clinics
•Diving
Available for an additional charge:
•Instruction at the Palancar Dive Center
•Deep-sea fishing trips
•Scuba diving trips
Land activities such as:
•Fitness center
•Tennis courts
There is also an 18-hole golf course located nearby and available for an additional charge and other daily and evening activities
LizCC
Pool activities are plentiful and there a great beach area and a reef nearby as well . There is snorkeling and SCUBA lessons and diving readly available. We used Albatros Charters not located on the property and recived individual attention and were with a smaller number of people on the dive boat. There are numerous DIVE service companies to choose from as it is a matter of cost and services desired.
TEX0808
Pool activities (vollyball, water polo) drinking with lots of other kids there age. Disco at night and Albertos down the beach has live music. It is a quite resort but they will find pentt to do if they interact with the other kids there age
Reefdiver
All inclusive? Exactly what is included?7 answers
Breakfast?
Lunch?
Dinner?
Drinks/Cocktails?
Spa?
5 years, 72 months ago
Joliet
This hotel is All-Inclusive.
Features include:
Unlimited meals and snacks, including in-room dining
All beverages, including domestic drinks at the beach, pool, disco and lobby
All sport and water activities
Kids' Club
Nightly entertainment
Taxes and gratuities
LisaCC
All of your options are included except for the Spa. If you are in the Royal Club, I believe you get a 25% discount at the spa.
Vice
No spa included. Everything else.
lauraloca
All of the above except the Spa. If you do the Romance package it includes a 30minute couples massage at the spa. You can have it on the beach for extra. Snorkeling is free at the resort BUT i recommend paying more to go off the resort to the reefs. You can set it up through the resort and they will pick you up from there. We went to the timeshare thing and got a huge discount!
Snappysnails
Yes to all but spa
Reefdiver
All meals and alcohol. Not the spa.
knaas1228
everything you listed but the spa which is extra.
treydapa
Honeymoon package1 answer
My Fiance and I will be on our honeymoon in June, how do we sign up for the honeymoon package?
5 years, 68 months ago
Jilly
To sign up for a specific package you will need to contact the resort directly. Their email address is: GM_AllegroCozumel@occidentalhotels.com. Thank you!
LizCC
I called in to the customer service at cheapcaribbean.com and they woman I got Emailed the resort for me and cc me on the Email. She got it all set up for us. We personally didn't get everything promised but we got some of it.....Hopefully you get all of it ;) CONGRATS!
Dee2Me
How far from town and night life8 answers
5 years, 66 months ago
Wizard
The Occidental Grand Cozumel is about 15 minutes from the closest town, cabs are usually readily available for your convenience.
BethCC
$20.00 taxi ride to the market/downtown.
lauraloca
The town and night life are like 5 minutes down the street. From the airport you pass this going to the resort. Also If you keep going, away from town, there are 2 great restaurants: Playa Bonita ( best cerviche!!!) and Coconuts! I highly recommend both
Snappysnails
15 minutes- $18 cab ride
Katyite
It's about a 28.00 cab rid away. 10 to 15 minutes.
fraeliz
Just south of the resort (short walk on the beach) is Albertos. Live music and great food and drink. No need to go to town for a wild time. There is also a disco with a great dj on the property. While we were at the resort it was rocking. All depends on the crowd.
Reefdiver
About 25 minutes to town. We rented a jeep for the day and toured the entire island. I would highly recommend doing this.
Shree
15-20 minute taxi ride
treydapa
Is there a dive shop on property? If not, how far is the closest shop for diving? Also, how long is the boat ride to dive sites?5 answers
5 years, 63 months ago
Dive.fam
For detailed information regarding excursions, diving areas and shops on property, please call one of our Beach Experts at 1.800.915.2322.
SamCC
There is a dive shop on the property. DivePro Mexico. 10% discount if you book early. We didn't love them. Watch them. They tried to cheat us on some stuff. Make sure you have batteries for your flashlight, and if you want to do a night dive, bring your own glow sticks for your tank. $6 rental for a tank blinker. The divemasters were great, esp. Benjamin. The reefs are close. No shore diving.
knaas1228
Literally right next door, as in walk out of the restaurant and look to your left, there it is. They were great to work with.
if you are a first time diver: count on showing up at 8 for a lesson in the "classroom" and a trial lesson in the pool to learn the equipment then you're free until 1, the boat ride out is about 30 minutes? then 2 45 minutes dives and you're done by 4/430. count on it taking up most of the day but WELL WORTH IT. saw so much aquatic life, it was truly amazing.
MadGame
Yes, it's on property. They take you for three reefs. The best one we found was just 2 min away from the property.
MCMaryland
there is a dive shop, and the reefs are about a 2 minute boat ride away from the resort
treydapa
Fride in the room3 answers
Is there a way to get a fridge in my room, I have medication I need to put in a fridge
5 years, 62 months ago
Home
The rooms are equipped with mini-bars.
KristenCC
Yep. A small frig int he closet in our room. Well stocked with soda, beer, and water.
knaas1228
all rooms have a fridge
treydapa
are there rooms that face the ocean?3 answers
4 years, 58 months ago
Oklahoma City
No, all the rooms at the Occidental Cozumel offer a garden view.
KristenCC
No rooms face the ocean
Joylon
Most likely not.
MCMaryland
Is it possible to make reservations for the specialty restaurants on-line before you arrive at the resort?4 answers
4 years, 57 months ago
snowbound
In most cases, the resort expects you to make reservations for any specialty restaurants upon check-in. If you wish, you may be able to call the resort a few days prior to make your reservations. You will not able to do so online.
If you have any further questions or concerns, please call us at 1.800.915.2322.
SamCC
No. You should make them when you check in.
jcheat
It was easy to make the reservation when on the property.
Most likely not possible online.
MCMaryland
no
treydapa
How much does it cost for fishing?2 answers
4 years, 55 months ago
Crown Point, Indiana
For excursion pricing please call our customer service department at 1-800-915-2322.
CaitlinCC
If you google fishing charters in Cozumel you will find average of $500 for 3-4 hours for approx 4-5 people.
north1
Are there any packages without airfare?2 answers
4 years, 55 months ago
Austin, Tx
Yes you can book this resort as a package or a hotel only reservation.
KristenCC
Yes you can book trip all inclusive WITHOUT airfare through resort, expedia, or any travel website.
north1
Airfare included2 answers
it says airfare is included on the first advertisment but I do not see it anywhere else. Where is airfair from?
4 years, 55 months ago
NC
Yes, airfare is included in the package pricing. You will need to select your departing city from the home page of our website, and you will receive the most accurate pricing!
KristenCC
The package we purchased included the airfare. We flew out of Las Vegas.
Desrtrat
Wifi?2 answers
Which rooms have wifi included, or what is the cost for wifi in the guest rooms?
4 years, 55 months ago
New York
WiFi is not free with any of the room types and must be paid directly at the resort at an additional cost. The cost can very on the date of travel and also the occupancy of the resort.
Shane99
You have to pay for wi fi 80$
ScubaRob
Do the taxis accept american money?4 answers
4 years, 54 months ago
Natalie43
The US Dollar is widely accepted in Cozumel and tourist areas of Mexico.
CCGreg
Yes. No problem
jcheat
Did accept from me.
as of 1/20/2017 approx $10-15 to the center, and 20+ to airoport.
We found it was cheaper to use pesso we changed in the hotel.
MCMaryland
yes
treydapa
How bad are the mosquitoes here? (we are going end of May)4 answers
4 years, 53 months ago
RI
The resort has advised us that there is a light amount of mosquitoes in the area. However we do recommend you bring bug spray just in case.
CaitlinCC
Zero mosquitos. Just got back
jcheat
No mosquitos. Just got back
jcheat
they weren't bad at all in march....they spray at least once a day and even if you get bitten, the itch goes away MUCH faster than american mosquitoes, if you can believe that.
MadGame
Do the rooms overlook the beach? How far is it to town?2 answers
2 years, 33 months ago
Gromitkt
The majority of the rooms have garden views only. This resort is about 11.6 miles, so roughly 30-40 minutes from the city of Cozumel.
JeannieCC
none of the rooms actually overlook the beach. there is a mangrove field between the rooms and the beach. it's about 15-20 minute taxi ride into town
treydapa
What is the cost of babysitting services?2 answers
2 years, 33 months ago
Josh
As the rates are offered at the resort and may change at any time, please check with the resort directly for the most up to date information. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
This resort doesn't have that service, Honestly not a kid friendly resort look elsewhere.
north1
How far are the rooms from the beach?3 answers
2 years, 33 months ago
Flagstaff
The closest room block appears to be about a one minute walk from the beach.
CCGreg
The closest 1 min, and at the best of my knowledge the most remote building just 5 min max. Relatively small property.
MCMaryland
pretty close - few mins walk.
MCMaryland
Can you find a quiet place on the beach and go snorkling? Or should we expect lots of noise and traffic of watercraft and people?2 answers
2 years, 33 months ago
Flagstaff
There is always a potential for watercraft but Occidental Cozumel is great for snorkeling and also the surrounding area.
CCGreg
Yes, there is some good places to snorkel right from the beach. We saw some fish. As long as - it's not storming.
MCMaryland
Wifi3 answers
Is there any Free wifi service?
Any activities for kids?
2 years, 32 months ago
Chiru
Complimentary Internet services available in Royal Club rooms only, otherwise it comes at an additional charge. As for children's activities, the Kid's Club offers supervised activities for children ages 4-12, and a children's pool provides them their own place to splash and play. Babysitting is also available for an additional charge.
JeannieCC
No free WiFi cost 45 for week
Kmaxwell
Nope. Not even in the lobby.
Sfurr
How much does it cost to rent a motor bike?2 answers
2 years, 31 months ago
West Mifflin, PA
As the rates are offered at the resort and may change at any time, please check with the resort directly for the most up to date information. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Be careful renting scooters/bikes. We always rent approx $30 day or $100 for 4 days. You need to be extremely careful because even though it's never happened to us, we hear about it happening alot to other guest. Police stop resort guests and threaten to take to jail or pay $100 now, and people are so scared they pay. It's fun on scooters/bikes but be safe!
north1
Genuine concern after reading some of the reviews3 answers
I am a little uncomfortable after reading the reviews. Can anyone confirm:
1. Are there time limits on water activities like snorkeling and kayaking?
2. Is there a timeshare sales-pitch that i will be pressured into attending?
3. Is it difficult to get reservations at one of the sit down restaurants?
4. Do you need to wait a long time to get your beverages?
I am thinking of booking the last week of May, 2017 but am really scared after some of the reviews.
Thanks!
2 years, 30 months ago
PA USA
1: Limits on activities depend on the resort and occupancy levels, please contact them directly for information for your dates of travel.
2: Resorts often offer timeshare presentations as the sale of these is generally what makes it easy to keep their rates so low. You are not required to attend, however.
3: Reservation availability is entirely dependent on dates of travel, occupancy levels, etc so this can vary. You can discuss reservations at the time of check-in to try to get the best times for you.
4: Wait time on beverages again also depends upon occupancy levels, busyness, etc. Unfortunately there's no way to accurately predict this as it can vary.
JeannieCC
1. Snorkeling and Kayaking have a one hour time limit each day.
2. We encountered a sales pitch at the airport that we got deceived into - never again. We were approached once at the beginning of our stay at Occidental to get a "Welcome gift" and declined and they never asked again.
3. You need to set up your reservations each day beginning at 8:30. We never had a problem getting a reservation and generally tried around 9:00 each day.
4. The pool bar does have the longest lines and the drinks were not great but we did not have a big problem with the wait.
The resort is a great place and has a very relaxed atmosphere. We had read a few bad reviews but were pleasantly surprised when we arrived!
SunLovin4
1. An hour is free on snorkeling gear, I paid $14 to have it for half a day.
2. You can avoid the sales pitch, they aren't too pushy.
3. Reservations were easy to get for us. You just talk to three front desk in the morning. We went in off season though, may be harder if it's more crowded.
4. Beverages were fast and good!
SnorkelingGirl
Do you have a swim up pool bar?4 answers
2 years, 28 months ago
Brenda
Unfortunately this resort does not have a swim-up bar, however it does have a pool bar in the pool area.
JeannieCC
No, there are no swim up bars at this resort.
midwestvacationer
No swim up pool bar
StevieB
No they don't have a swim up bar.
SnorkelingGirl
some of these all inclusive hotels have limits on the number of nights you can make reservations for dinner, if i want more what do i do3 answers
2 years, 28 months ago
virginia
For more dinner reservations than the allotted amount, you would need to discuss with the resort directly as this is at their discretion.
JeannieCC
Yes the brochure at check in said we had only one dinner reservation due to staying less than 4 nights but our check in person said he could allow us to have more than one reservation.
SnorkelingGirl
This resort does have those limitations. It is listed on the website. We were there 5 nights, and we were allowed 2 reservations. The restaurants were not really that great, so 2 nights were plenty.
Sfurr
Are food allergies taken seriously2 answers
I have an allergy to Gluten. Will I be able to get a good selection of gluten free food items?
2 years, 28 months ago
Colorado
The resort will generally do their best to accommodate specific dietary requirements. For a full menu list, please contact the resort directly.
JeannieCC
I'm allergic to seafood and the chef made me my own pasta. The waiter told me I should have emailed resort any allergies before arrival but I didn't know that. You should be good, esp if you email resort.
north1
What is the Incidental Deposit amount at checkin for Occidental Cozumel Resort?4 answers
2 years, 27 months ago
Brittany
As the rates are offered at the resort and may change at any time, please check with the resort directly for the most up to date information. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
I didn't have to pay anything when checking in.
SnorkelingGirl
I believe is was 1500 pesos.
Sfurr
We were not charged an incidental fee..
Finicker
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Room Information
Occidental Cozumel - All-Inclusive features 243 rooms with Mexican colonial-era furnishings. Rooms have marble floors, Mexican ceramics, stocked mini-bars, and coffee maker. Ceiling fans offer cooling alternatives to rooms' air-conditioning. Each room also comes with cable TV, in-room safe and balcony or terrace.
Spending sunny days on this postcard-perfect oasis only gets better when you dip into the blue waters.
Palancara scuba epicenter and hailed as one of the top five diving destinations.
Three sunsational, sparkling pools - including one for the kiddos.
Renting a motorbike and zipping around the island.
Upgrading to Royal Club & get extras like exclusive restaurant, concierge, & whirlpool.
What We'd Change
Occidental Grand is a little far from town, but cabs are easily found and having someone else drive allows you to enjoy more sightseeing.
Why You Should Go
Located in laidback Cozumel, it's just a short 20 minutes from Cozumel International.
Sporty good times await like water volleyball, beach volleyball, snorkeling and scuba diving.
Don't miss fun excursions like nighttime scuba diving & swimming with the dolphins.
The kids can hit their own club with supervised activities, and you can head straight to the spa.
Available Amenities
Tour Assistance
Car Rental Available
Beach
Children's Activities
Children's Pool
Conference Facilities ($)
Cribs Available on Request
Currency Exchange
Fitness/Exercise Room
Gift Shop
Jacuzzi
Kids Club
Laundry Services ($)
Nightly Entertainment
Snorkeling
Swimming Pool(s)
Tennis Court(s)
Scuba Diving ($)
Windsurfing
Sailing
Scooter/Motorcycle Rental
6 Restaurants
4 Bars/Lounges
Spa ($)
Handicap Room Available
24 Hour Room Service ($)
Wireless Internet Access ($)
Free Parking
Beauty Salon ($)
Lounge Chairs
Dive Shop ($)
Fishing ($)
Babysitting Services ($)
Banquet Facilities ($)
Nearby Excursions & Attractions
Beach
Coral Reef
Fishing
Golf Course(s)
Jet Ski Rentals
Nature Park(s)
Nightlife
Parasailing
Sailing
Scuba Diving
Shopping
Map of Local Area
Cozumel, gem of the Mexican Caribbean, located twelve miles off the southern coast of the Yucatan, is a destination for
people seeking a laid back vacation that includes the island's world renowned diving or snorkeling its fabled coral reefs.
Occidental Cozumel - All-Inclusive
Km 17.5 Carretera Sur, El Cedral, San Francisco, Palancar
For those longing for dreamy days lounging in a laid-back beach paradise, then head to Cozumel's sandy shores, known for long, walkable stretches and eclectic corals beneath the waters. It's true what you've heard - this is a diver's dream. But if snorkeling is more your style, then you'll have plenty of colorful creatures to see. You might pack your underwater camera and capture all the snaps you can.
DINING
Pick your cuisine of choice from Italian to Mediterranean to a variety of flavors from around the world. Of course, spicy Mexican food can be found at Sonora. Reservations are required at night, and guys, take note - pack some long pants. The dinner restaurants require long pants and closed toe shoes.
La Posada
Type: International Hours: Breakfast - daily, 6am-10:30am; Dinner - daily, 6pm-9:30pm Description: International buffet dining.
Sonora Type: Mexican Hours: Daily, 6pm-9:30pm Description: The Sonora Grill offers la carte steakhouse cuisine.
Reservations are required. Dress code: Elegant casual. Long trousers and closed shoes are required
for men.
Los Olivos Type: Mediterranean Hours: Daily, 6pm-9:30pm Description: Features a la carte dining with Mediterranean cuisine.
Reservations are required. Dress code: Elegant casual. Long trousers and closed shoes are
required for men.
La Piazza Type: Pizzeria Hours: Daily, 9pm-1:30am Description: Serves up scrumptious made-to-order pizzas for dinner and
late night.
Beach Club Type: Casual Hours: Daily, 12pm-4:30pm Description: Serves thematic buffet lunch, snacks or cocktails with stunning views of
the pristine sands and turquoise waters.
La Carreta Type: Gourmet Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, noon-5pm; Dinner - daily, 6pm-9:30pm Description: Offers the best blend of flavors from different cultures to enjoy on your dish, exclusive to Royal level guests, a la carte menu, reservation required.
Coral Type:Seafood Hours: Dinner - seasonally, 7pm-9:30pm Description: Features ocean view a la carte dining with Seafood specialties. Reservations are required.. Dress code: Elegant casual. Long trousers and closed shoes are
required for men.
All hours are subject to change.
BARS/NIGHTLIFE
Drinks with ocean views are always on tap. But, you can also grab a cocktail in the lobby or at the disco bar with a DJ rockin' the place. Salud, beach lovers.
Beach Club
Beach bar with views of pristine sands and turquoise waters. Daily,
11am-5pm.
Lobby Bar
Located in the reception area and features traditional Mexican decor. Daily,
11am-1:30am.
Relax Bar
Offers cool refreshment in the heat of the afternoon by the pool. Daily, 10am-5pm.
Pool Bar
Cocktails, alcoholic and non alcoholic drinks near the activities pool. Daily, 10am-5pm.
BEACHES AND POOLS
It's the beach that rules here. Cozumel's sugary soft sands and bright blue waters will be the place to be. You can swim and snorkel, kayak and wind surf or just sit back and savor those waves rolling in. And, when you want to lounge by the pool, it's just a few steps from the sands.
SPORTS/ACTIVITIES
Water
Kayaking
Snorkeling
Pool volleyball
Water aerobics
Water polo
Windsurfing
Scuba clinics
Available for an additional charge:
Instruction at the Palancar Dive Center
Deep-sea fishing trips
Scubadiving trips
Land
Fitness center
Tennis courts
Golf
18-hole golf course located nearby and available for an additional charge.
INTERNET
In-room Wireless Internet access available at extra charge, complimentary for Royal Level guests.
SPA SERVICES
Spa treatments and beauty services are available for an additional charge. Sauna and hydro massage tub complimentary.
WEDDING/HONEYMOON
Wedding
Extensive wedding packages are available; the Occidental Cozumel even
offers "underwater scuba" weddings. Please contact the resort directly for more
information.
Honeymoon
Extra Value Complimentary Package:
Special Welcome Letter
Fresh fruit platter and bottle of sparkling wine upon arrival
Special turn-down service, one (1) night during your stay
Continental Breakfast in bed one (1) morning during the stay (Reservations must be made in
advance with concierge).
10% discount** on all spa treatments (products not included)
Restrictions: 3 night minimum stay required to add this package to your stay. Honeymoon or Anniversary package must be requested in advance/ at time of booking.
Premium Honeymoon Package:
Special Welcome Letter
Fresh fruit platter and bottle of sparkling wine upon arrival
Breakfast in bed with Mimosas one (1) morning during your stay (Reservations must be made in
advance with concierge).
Nightly turn-down service
Romantic candlelit dinner including a bottle of sparkling wine plus special turn-down service
including rose petals and bottle of domestic wine in-room (1) evening during your stay
(Reservations must be made in advance with concierge).
30-minute Romantic Couples Massage
10% discount** on all spa treatments (products not included)
Complimentary anniversary night certificate (1 complimentary night with a 4 night minimum
return stay over first anniversary)
Surprise gift
Restrictions: This package also applies for anniversaries and other special romantic celebrations. Package is complimentary when you book a minimum stay of 7-nights or longer in any room category.
**10%discount on spa treatments cannot be applied to spa packages or combined with any other spa promotion or offers. Package inclusions and price is subject to change without notice and cannot be combined with any other special offer or promotion. Offer subject to availability and can be withdrawn at any time without prior notice. Certain restrictions may apply. Not responsible for errors or omissions.
A 3-night minimum stay is required. Features are limited to one per couple
or once per stay.
CHILD CARE
The Kid's Club offers supervised activities for children ages 4-12, and a
children's pool provides them their own place to splash and play. Babysitting
is also available for an additional charge.
ADDITIONAL INFORMATION
Location
Occidental Cozumel - All-Inclusive is located approximately 20 minutes from Cozumel
International Airport (CZM).
Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not
included in your hotel reservation.
Local taxes not included: Environmental Sanitation Tax (Eco Tax)
All guests must pay $25.35 Mexican pesos ($1.34 USD) per room, per night at the hotel. This amount could vary from $25-30 pesos, according to the Measurement Unit for Government Payments.
Holy Week Policy
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and
Costa Rica may put limits on the use of motorized water sports, and loud
music.
All hours, fees, amenities, information and services are subject to change
without notice.
