What We Love

  • There are three sparkling pools including one for the kids.
  • Don't miss fun excursions like nighttime scuba diving & swimming with the dolphins.
  • The kids can hit their own club with supervised activities, and you can head straight to the spa.

Things to Know

  • Located in laidback Cozumel, it's just a short 20 minutes from Cozumel International.
  • Upgrade to Royal Club and get extras like exclusive restaurant, concierge & whirlpool.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.

Resort Details

Dining
Luxury, A la carte dining experiences serve a variety of delicious cuisines.
OnSite Dining
  • Beach Club
    Snack bar serving late morning snacks and lunch.
  • La Carreta
    Gourmet restaurant serving A la carte breakfast, lunch and dinner.

    *Restaurant exclusive for Royal Level Guests
  • La Piazza
    Pizzeria serving late night snacks.
  • La Posada
    Buffet, serving breakfast and dinner.
  • Los Olivos
    Offering Mediterranean cuisine for a fine a la carte dinner. Reservations required.
  • Mexico Lindo
    Offers the best combination of Mexican cuisine dishes. À la carte menu, reservations required.
    Attire: Casual pants, shirt and closed shoes for men; dresses, skirts and blouses for women. Shorts or sandals for men are not permitted.
  • Various Lounges/Bars
    - Lobby Bar
    - Relax Bar (adults-only) and Pool Bar
    - Beach Club Bar
    - La Mision Bar and Disco
Daily housekeeping, room service, a spa, exercise gym and more.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting,Offsite†
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • 24-hour front desk
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting, Offsite†
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators Not Available
  • Exercise gym
  • Free parking
  • Gift/News stand†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Room service†
  • Safe deposit box
  • Sauna
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
  • Wi-Fi
On-Site Wedding Services

  • Celebrate the love of a lifetime with our wedding and renewal of vows packages. With a breathtaking location along private San Francisco beach and a natural eco-preserve, exquisite lavish all-inclusive amenities and personalized service, this is the perfect scenery for a picturesque wedding occasion.

    The professional wedding planning team works with bridal couples to customize the events to make each detail distinct and unforgettable.

† Fees may apply

Guests can enjoy nearby golf, water sports, direct access to the beach and more activities.
On-Site Recreation
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program, onsite
    Activity programs for children with a playground area under adult supervision.
  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    There is 1 indoor hot tub.
  • Motorized Water Sports †
    - Jet Ski
    - Parasailing
  • Non-Motorized Water Sports
    - Snorkeling
    - Sailing
    - Kayaking
    - Windsurfing
    - Water polo
  • Pool
    There are 4 pools onsite.
  • Sauna
  • Spa †
  • Tennis court
    There are 2 lit tennis courts onsite.
On-Site Attraction
  • On-site Entertainment
    Mexican Folklore Dance Show,. Fire show, Prehispanic Show, International show.
Off-Site Attraction
  • Chankanaab Park
  • El Cedral Arqueological Zone
  • Punta Sur Park
  • San Gervasio Archeological Zone
  • Other Local Attractions
    The Tequila Factory, The Discover Mexico museum, etc.

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 9742 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Not great

    If I could give 0 stars I absolutely would. Customer service does not exist here. This is the SECOND DAY our rooms have not had hot water. Yesterday we were told “they’re working on it” and then when we called today we were told maintenance was coming. When they didn’t show, I went to First Club and was told “they will be there in an hour”. I don’t know, if it were me, considering I’m pretty sure it’s a breach of contract to not provide basic services/amenities like HOT WATER IN THE SHOWER, I would find a room that does have hot water and offer to move us. We will wait and see, but we will NEVER be returning to this property after this trip.

    Nov 12, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Cozumel in November

    What a great time to visit Cozumel. The weather was just perfect. Occidental hotel - the staff was friendly and helpful, rooms were comfortable, beach/pool/property were clean and well maintained, the restaurants and buffets served the most delicious food. I give the hotel a 9 overall. Our toilet was leaking but they took care of it right away and 2 nights we didn't have hot water (it wasn't terrible). BE AWARE: Don't go to the beach area just before sunset until after sunrise. There are crocodiles in the water. A guest was attacked just before sunset while we were there. There are no posted warning signs, and no one told us (or other guests) that it was not safe to be at the beach during those times. Alberto's snorkeling tours - DO IT.....they took us on a 3-hour trip to 4 different locations where we saw fish, LOTS of starfish and stingrays. It was amazing and worth every penny (about $100 per person). Thanks to Pedro and Berto. You can make your reservation at guest services in the hotel. Near the pier by the hotel, you can also get free snorkeling gear for one hour per day for FREE. We booked with CozuShuttle for airport transfers. They were prompt, prices were reasonable, and their vehicles were clean and fairly new.

    Nov 11, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Terrible. Want to go home.

    Came with two kids 3 and 6. We got a room right beside the show. The show doesn’t end until 10pm. My kids couldn’t sleep. We asked to change rooms. We vacated one room early morning and didn’t get the other room until 3pm. We had to change in the lobby we didn’t have access to a shower until we got our new room. Don’t bother coming here. More trouble than it’s worth. As a family we won’t be coming back. If you are a family with small children don’t travel here, they are not accommodating.

    Nov 10, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great resort

    Staff is amazing. Scenery is amazing. Food is great. Rooms a little dated but clean and comfy. Not far from Cozumel airport.

    Nov 10, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Scary Crocodile Experience!!

    I went to this hotel 2 years ago and it was great, beach is beautiful with white sand. I came back and they had my room wrong the first day which took 2 hours to fix (not happy), on November 8 at 5:30pm, a poor lady was attacked by a crocodile and I was there to witness. Her and her little girl scream will stay in my head and they way the crocodile dragged her in the water. They really need to have signs to beware of crocodile. the Staff stays quiet about the crocodile and dont tell you why the beach closes at 6pm. They sent a form to the poor lady basically saying it's not the hotel fault and no police report will be needed. Fui a este hotel hace 2 años y fue excelente, la playa es hermosa con arena blanca. Volví y tuvieron mi habitación equivocada el primer día, lo cual tomó 2 horas para resolver (no estoy contento). El 8 de noviembre a las 5:30 p.m., una pobre señora fue atacada por un cocodrilo y yo estuve allí para presenciarlo. Los gritos de ella y su hija pequeña se quedarán en mi cabeza, y la forma en que el cocodrilo la arrastró al agua. Realmente deberían tener letreros que adviertan sobre cocodrilos. El personal se queda callado sobre el tema y no te dicen por qué cierran la playa a las 6 p.m. Le enviaron un formulario a la pobre señora básicamente diciendo que no es culpa del hotel y que no será necesario un reporte policial.

    Nov 10, 2025
Hotel Advisories
  • Advisory-Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisorySTUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 79.2 MXN (approx. $4.24) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.


    Transfer Policy -     A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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