What We Love
- The clean, white-washed Mediterranean-style architecture.
- The onsite spa has relaxing treatments and a six-person hot tub with cool-water plunge pool nearby.
- The Kid's Club for munchkins ages 4-12 with a clubhouse, pool and outdoor playground.
Things to Know
- The resort is only 14 miles from the airport.
- No dress code is required. You can flip flop your way around this sunny spot all day and night.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- Bars-Two bars: Lobby bar and Beach bar, both of them with waiter service available.
-Snacks bar opened 24 hours.
Dress code: No shorts, shirt and sandals. - RestaurantsFour restaurants, one Buffet service and three a-la-carte for dinner.
-Albatros (buffet) Breakfast, lunch and thematic dinners every night.
-Claraboya for breakfast, lunch and dinner a la carte service. Seafood cuisine specialty. (reservation required)
-La Trattoria a la carte restaurants opens only for dinner. Italian cuisine specialty. (reservation required)-Mexico Lindo a la carte restaurants opens only for dinner. Mexican cuisine specialty. (reservation required)
Room service (extra charge per dish).
Dress code: No shorts, shirt and sandals.
- 24-hour room service†
- Babysitting†
- Children programs†
- Children welcome
- Currency exchange†
- Exercise gym
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Parking
- Pool
- 24-hour room service†
- Babysitting†
- Children programs†
- Children welcome
- Currency exchange†
- Exercise gym
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Parking
- Pool
- Spa†
- Wireless internet connection in public areas
- Meeting/Board Rooms†
- Please contact the hotel for additional information.
† Fees may apply
- Children's program †The best place for the little ones is our Barcy Club, with supervised and fun activities appropriate for their age.
- Direct access to a beach
- Fitness center on-site
- Pool
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12954 reviews
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Nov 09, 2025Not what we expected
I have a few things that I think the hotel needs to improve. We have been to many all-inclusive hotels, and we think your Cancun Occidental needs to be better. First of all, the hotel did not have a walk-up pool bar, making the lobby hotel bar as the only option. There was not enough workers in the pool area to serve us so we would have to exit the pool and go to a bar, which with only two people serving in bar is not enough. We were extremely disappointed with not have the option of the restaurants at night because our stay was only 3 nights. We have never had this happen in any other all-inclusive. The nights we stay have never matter. The entertainment was very limited during the day to keep guests entertained, and at night even worse because after the show at 10pm there is nothing else in the hotel with music and the lobby bar closing at 11pm is ridiculous. We were only given the option to pay to go to Coco Bongo. The hotel should have a club. The bar in the lobby had no music , very boring. The option of the beach is terrible. Not only is it too small of an area, we also had the worry of all the warnings that alligators could be in the water since it connects to the lagoon. Would also like to mention that the food quality in the buffet should be improved, especially since you limit the food options to those who go for a short stay. The lobby should have more fans because we were extremely hot while waiting in the long lines and there was no ventilation to make it bearable. I usually read the expedia reviews and saw positive reviews and that is why we visited your property but I really wish previous guest would have mentioned all the things that we experienced which was negative.
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Nov 07, 2025Low key resort
Great customer service not too many people smaller resort great ocean swimming staff is very friendly shows at night weren't vary good
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Nov 04, 2025
Friendly staff and great location
Amazing staff made my kids feel right at home for there 1st time out of the country. Great well maintained beach and located right beside the ferry terminal for easy day trips to the Isla Mujeres
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Nov 01, 2025
Maybe the best experience of your life!
Amazing staff! Always comforting. the food HITS! The events make me feel like I am in a concert! Stay here while staying here!
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Oct 30, 2025
Amazing!
The check in process was a breeze! Gustavo was very professional, kind, and welcoming. He answered all of my questions and was thorough with explaining all the details of our stay.
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed