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Occidental Costa Cancun - All-Inclusive

Mexico - Cancun

Our Rating
1-833-433-0840
4 Nights with Air from $509 All-Inclusive
Info Customer Reviews Questions & Answers

Attention beach lovers, this sunny, sandsational escape is eye candy for your soul. Chillax on a bay that boasts white-s ... More

Customer Rating 92 Reviews
Value
 
4.1
Service
 
4.2
Beaches & Pools
 
4.0
Dining Options
 
3.6
Room Comfort
 
4.0
4 out of 5
"We decided 5 days before Christmas to go to Occidental Costa Cancun. We couldn't have chosen a better place. We have never been to Cancun and this place made it a pleasure and a place to return. The ..." – 2relax
83 out of 107 (78%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.1
Service
 
4.2
Beaches & Pools
 
4.0
Dining Options
 
3.6
Room Comfort
 
4.0
4 out of 5
"We decided 5 days before Christmas to go to Occidental Costa Cancun. We couldn't have chosen a better place. We have never been to Cancun and this place made it a pleasure and a place to return. The ..." – 2relax
83 out of 107 (78%) customers would recommend this product to a friend.
ocean view picture from the circus by the pool view from our room view from buffet view from our room (with was a standard double room)
All Customer Reviews
1-4 of 92 reviews. Sort by
July 17, 2018
Not worth the cost

Relaxation was the goal but it’s not what we got. We requested double beds during booking and was told once we arrived that the place was over-booked but we could have a roll-a-way bed for no cost. The only other option was to take the single bed and be move to a double bed the next day. Everyday I went to customer service about changing the room and was given some lame excuse. Nevertheless, our room was located on the first floor right across from the entertainment. The front door was facing a parking lot and the property storage was to the right of the room. All night long we heard carts rolling, employee conversating and the sound of delivery trucks ( blowing horns, backup peeping, doors opening and closing), pool being clean and every noise that comes with the work area. The picture of the property is what you get, very small in size. On a positive note, the ppl were friendly and the food was good.


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Overall Rating: 2
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
1.0
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From: Memphis, TN
Age: 35-44
Travel: 3-6 trips/year

July 17, 2018
Worth It.

The pool is perfect. The beach is small, but adequate. The service is generally mediocre, but the spa services are INCREDIBLE. We wanted a quick getaway for a girls trip and were able to have an amazing vacation here. So all things considered, it was perfect for us.


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Overall Rating: 4
Value
 
5.0
Service
 
2.0
Beaches & Pools
 
4.0
Dining Options
 
2.0
Room Comfort
 
4.0
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From: New York, NY
Age: 25-34
Travel: 7+ trips/year

July 16, 2018
Our Occidental Costa Cancun Family Vacation

Our family of five, including three teenage children, stayed for seven nights. 4 for Service- ***In our reservations, we requested to have adjoining rooms. When we arrived, we were placed down the hall from each other. I tried to get the rooms changed. Front desk had difficulty understanding my request... "Lost in Translation". Was finally told to come to the desk the next morning to see what was available. IF they were able to move us, it would have costed us an additional $140.00 to have the rooms adjoining. That's crazy! ***Only one waitress that serviced the pool area with drinks. She hustled, but still had to wait a while to get drinks. Mixed drinks were tasty...little to no alochol. ***Lifeguards and security were always visible and on duty. ***Room refrigerator was free to use. It had bottled water, beer, soda, two chocolate wafers & and two packages of nut. If used, it was replenished the next morning. *** Maid service was great. ***My kids had a leak in their ceiling of their room. We called the front desk and the maintenance man was there within five minutes to fix the issue. 4 for beach and pools- ***There was no pool for adults only. ***No swim up bar. ***Many pool lounge chairs. Umbrellas were placed sporadically around the pool. ***Clean pool towels were exchanged for a towel card that was given at arrival to the hotel. Each evening, you gave back to pool towel and received the card back to use the next day. ***The towel shack doubled for a sales booth. Every time we went up to exchange towels, there was a worker pushing to sell excursions for the hotel. The shack also closed at 6:00pm while the pool closed at 10:00pm. If you tried to exchange towels at the shack after 6:00, they would only be selling excursions and turn you away. They instructed me to go to the front desk in the lobby to exchange the towels for cards. I waited 15 minutes in line just for them to tell me that they ran out of towel cards and to come back at 7:00am the next day. ***My family and many other guests were enjoying playing volleyball in the pool. There was a net at the far end of the pool. At a certain time every day they took down the net, even while they were playing! Nothing was replaced, no other activities were going on...they just had the net up for just a specific time??? ***Fun entertainment at the pool stage nightly. ***Many beach lounge chairs covered by beautiful palm trees. ***Not a very large beach front. ***The beach area was filled with seaweed. The hotel raked it daily from the ocean swimming area, but left huge piles of it on the small beach. ***Pool area was very clean 2 for Dining Options- ***There were four restaurants. ***Only two restaurants were open for breakfast and lunch with the SAME buffet options... EVERYDAY the same. *** Dinner reservations required for three of the four restaurants. The forth restaurant was buffet with the same food EVERYDAY. In order to make dinner reservation, you had to go to the front desk starting at 7:00am. Very limited spots/timeslots. Filled usually by 7:15am. Who the heck wants to get up on their vacation that early! While eating we noticed that half of the restaurant was not filled??? But turned people away at the door without reservations??? ***Liquor was DEFINITELY WATERED DOWN ***Of the three restaurants that were required to make reservations at... One was Italian based. Seconded was Mexican. And the third was Seafood??? (Great...if you like Squid, Octopus or Salmon.) The menu at these restaurants was the same every night. ***Snack bar, located on the second floor, was open 24hrs. Offered hotdogs, hamburgers, french fries, and chicken nuggets. It was not good to eat...as if it had be in the food bins under the lights way too long. 4 for Room Comfort ***Was not given adjoining rooms as requested. ***Beds and pillows were comfortable ***Decorated my sons room for his birthday upon arrival. (That was noted in my requests as well) ***Free Refrigerator use ***Ceiling leaked in the one room on our last night there. The repair man arrived soon after we called down. It appeared as if they had this problem before. It seemed as if he simply emptied the water out of the ceiling tiles and left. ***The air conditioning caused us some issues. The temperature did not change quickly and the rooms were often unpredictable. One of the thermostats of our rooms stopped working completely at one point and we had to call the repair man to fix it. The other room was substantially hotter than the other even though we had the temperatures set the same.


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Overall Rating: 3
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
2.0
Room Comfort
 
4.0
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From: Pittsburgh, Pennsylvania
Age: 35-44
Travel: 1-2 trips/year

July 15, 2018
Not place for family with kids wouldn’t recommend

When we book it we tough ok this looks great for the price .Omg beach to small full of see weed ,pool water smell so bad ,there was group of party girls who was posing on beach like they are at strip club we had to take our kids back to hotel what a embarrassing vacation thank god it was on our last day.The server at la trattoria restaurant was cleaning the table while we are seating and he wiped all the bread crumbs at my kids that was so dumb ,every time when you try to get drink you got to call waiter couple times omg i will never ever take my family to this resort what a waste of money and also when i got back home i end up sick i got ear infection from that stinky water! Wouldn’t recommend it for nobody!


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Overall Rating: 4
Value
 
4.0
Service
 
2.0
Beaches & Pools
 
2.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: Missouri
Age: 35-44
Travel: 3-6 trips/year

Room Information

Occidental Costa Cancun features 358 fully-equipped rooms with satellite TV, air conditioning, ceiling fan, telephone with voice mail, daily restocked mini fridge, safety deposit box and more.

Room Details

Double
Hotel/Studio Unit Details

Double with Terrace
Hotel/Studio Unit Details

Double Ocean Front
Hotel/Studio Unit Details

Junior Suite Ocean Front With Hot Tub
Hotel/Studio Unit Details

What's to Love

It's an all-inclusive and all-laid back vacay lifestyle here. Just the chillaxation you need.

The clean, white-washed Mediterranean-style architecture.

Spa with epic treatments & six-person hot tub with cool-water plunge pool nearby.

Kids club for munchkins 4-12 with a clubhouse, pool and outdoor playground.

 

What We'd Change

The pool is very active at this hotel in Cancun, but if you're looking for a spot that might be a little quieter, the palapas on the beach offer a tranquil spot for napping or reading.

 

Why You Should Go

It's 14 miles from the airport - your much-deserved getaway will start ASAP.

No dress code - flip flop your way around this coolio sunny spot.

Free scuba lesson in the pool to get you ready for the real deal.

Isla Mujeres and Chichen Itza are close by for day trips.

Available Amenities

  • Beach
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Kids Club
  • Laundry Services ($)
  • Nightly Entertainment
  • Room Service ($)
  • Fishing
  • Aerobics
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Scuba Lessons
  • 4 Restaurants
  • 2 Bars/Lounges
  • Spa Services ($)
  • Shopping
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Honeymoon Packages ($)
  • Wireless Internet Access ($)
  • Watersports Center ($)
  • Beach Towels
  • Tour and Island Information
  • Meal Plan Available ($)
  • Swimming Pool
  • Handicap Rooms (on request)
  • Lounge Chairs
  • Dive Shop ($)
  • Gift Shop ($)
  • Babysitting Services ($)


Nearby Excursions & Attractions

  • Beach
  • Eco-Adventure Tour(s)
  • Golf Course(s)
  • Watersports Rentals

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Occidental Costa Cancun - All-Inclusive

Paseo Kukulkan, Km 4.5, Zona Hotelera

+52 99 88 49 7100

Hotel Description

Occidental Costa Cancun - All-Inclusive: Chillaxing In Cancun

Attention beach lovers, this sunny, sandsational escape is eye candy for your soul. Chillax on a bay that boasts white-sand hugged by aqua water. Revel in gorgeous views of Playa Linda. Soak in all the all-inclusiveness: food, drinks, water sports and most of all, the calm. Your kiddos will have giggle-worthy activities while you hide away at the stress-smashing spa. This is the getaway you've worked hard for. Remember: life is short. Time to beach.

DINING

Taste buds, get ready. The menu of nosh spots is delicious - everything from Asian to Italian to Mexican. There's a buffet with a variety of flavors, plus an All-Inclusive Club where you can get all your favorites morning and afternoon grub. Dig in.

Albatros
Type:
Buffet
Hours: Breakfast - daily, 7am-10am; Lunch - daily, noon-3pm; Dinner - daily, 6pm-10:30pm
Description: The all-inclusive package includes: Buffet, breakfast, lunch and thematic dinners every night in this restaurant that overlooks the sea.

La Claraboya
Type: Asian
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3pm; Dinner - daily, 7pm-10:30pm
Description: A-la-carte restaurant overlooking the beach. International specialties for breakfast and lunch; Asian food specialties for dinner. Reservations Required

La Trattoria
Type: Italian
Hours: Daily, 7pm-10:30pm
Description: A la carte restaurant, reservations required.

Mexico Lindo
Type:
Mexican
Hours: Daily, 7pm-10:30pm
Description: A la carte restaurant, reservations required.

Hours are subject to change.



BARS/NIGHTLIFE

Here, you've got two drinkeries where you can hang. Sip cocktails in the lobby, where you'll enjoy live music. Or you can hit the beach bar. There are other spots for cocktails, too. We lift our coconut drink to you.

Lobby bar
Daily, 9am-midnight, features live music nightly.

Beach bar
Daily, 9am-11pm.

Additional bars are located in the Albatros, Mexico Lindo and La Claraboya restaurants.

Night Life
This Cancun all inclusive resort's activities/entertainment staff perform a show nightly on an outdoor stage.



BEACHES AND POOLS

You've got 75-yards of beachy white sands, thatched-roof palapas and palms, under which you can make your nest. If you're into the game/contest thing on the beach, they've got them. There's one ginormous, free-form pool that has a section for the kiddos. Come on down and make a splash.

SPORTS/ACTIVITIES

Water

  • Kayaking
  • Swimming
  • Canoes
  • Scuba diving
  • Snorkeling

Land

  • Jogging
  • Volleyball
  • Fitness center


INTERNET

Occidental Costa Cancun - All-Inclusive offers Wi-Fi access throughout the property for an additional charge.

SPA SERVICES

A health and beauty spa includes sauna, steam room and six-person spa tub with adjacent cool-water plunge pool. You can take advantage of these luxurious services with the All-Inclusive Plan. Daily, 8am-5pm.
  • Massages
  • Body treatments
  • Facials
  • Sauna


CHILD CARE

Children ages 4 - 12 can enjoy complimentary supervised activities at Occidental Costa Cancun. Activities include:
  • Air-conditioned children's clubhouse
  • Outdoor playground
  • Free-form swimming pool with children's section


ADDITIONAL INFORMATION

Location
Occidental Costa Cancun - All-Inclusive is located 14 miles from Cancun International Airport (CUN). Approximate driving time to the resort is 30 minutes.

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check in for possible incidentals not included in your hotel reservation.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.



All hours, fees, amenities, information and services are subject to change without notice.
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Number of Rooms:
 
Room 1 Details:
  • Double Room
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Choose a Vacation Package
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Resort Credits More
5 days, 4 nights
Travel Dates 8/19 - 10/31
Starting at $509 was $909
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 5 days left to book!
Resort Credits More
4 days, 3 nights
Travel Dates 7/20 - 8/18
Starting at $519 was $859
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 6 days left to book!
Resort Coupon Discounts More
5 days, 4 nights
Travel Dates 11/1 - 12/22
Starting at $669 was $769
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 3 days left to book!
5 days, 4 nights
Travel Dates 1/4 - 3/31
Starting at $719 was $919
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 6 days left to book!

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