What We Love
- Whether you are gearing up for scuba diving, snorkeling, water polo, or water basketball, the resort team has got you covered.
- The Metamorphosis Spa offers aloe Vera body wraps, shiatsu massages, and more. Transform yourself, body & soul.
- An in-water jungle gym, water-spraying palm tree and massive frog to entertain your children.
Things to Know
- It's just a short 25 minute drive from the airport.
- Spectacular golfing is only 20 minutes away at an 18-hole, par-72 course designed by Juan Manuel Gordilla.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- Various Bars- Lobby Bar I Alhambra- Lobby Bar II Marien- Bohio Bar- Swim-up Palmeras- El Mirador Bar- Sport Bar “Strikers”- Disco Bar “Hurricane”- Theatre Taino Bar
- Various RestaurantsBuffet Alcazar :BreakfastDinner**
La Hacienda:Light Lunch (a la carte)*
Via Veneto (Italian)*
Tokio (Japanese)*
Paris (French)*
La Hacienda (Mexicano)*
Marenostrum (Fish & Meat)*
Rincón Criollo (Dominican)*
Marenostrum Beach Restaurant :Continental BreakfastBuffet brunch with champagneLunch buffetSnacksPizzeria “Don Simon”Marenostrum Restaurant: Evening snacks
Via Veneto, Paris, Tokio, La Hacienda & Rincón Criollo are NON- SMOKING restaurants. *All specialty restaurants for dinner have a Dress code: Casual-elegant. Ladies: No tank tops, shorts and beach sandals. Gentlemen: No sleeveless shirts, shorts, beach sandals. **In the Alcazar men are required to wear shirts with sleeves. The guests receive upon arrival pre-arranged invitations per room for our specialty restaurants according to the number of nights that the guest is staying.
- 24-hour front desk
- ATM/Cash machine†
- Babysitting†
- Beauty shop/salon†
- Children programs†
- Concierge desk
- Elevators
- Exercise gym
- Game room†
- Golf,Offsite†
- 24-hour front desk
- ATM/Cash machine†
- Babysitting†
- Beauty shop/salon†
- Children programs†
- Concierge desk
- Elevators
- Exercise gym
- Game room†
- Golf, Offsite†
- Internet services†
- Laundry/Valet service†
- Pool
- Room service†
- Room service - limited hours†
- Safe deposit box
- Spa†
- Tour/sightseeing desk†
- Civil ceremonies & renewal of vows packages available ($). For more information, please contact: caribe.weddings@occidentalhotels.com caribe.bodas@occidentalhotels.com
† Fees may apply
- Children's poolThere is 1 children's pool on site.
- Children's program, onsiteMini-Club (4 - 12 years) opens daily. Mini disco is open daily at the theatre.
- Direct access to a beach
- Fitness center on-siteFree weights, resistance equipment; open daily
- Gambling †International Casino on premises; open daily
- General †LAND SPORTS:Mini soccer field, rock-climbing wall and circus trapeze. Boccia, badminton, aerobics, table tennis and other indoor games, 3 lit tennis courts and 1 Basketball court. All activities are subject to demand and weather conditions.
DAILY ACTIVITIES:Each day’s schedule of activities is displayed in the Lobby Bar and by the poolside.Evening shows featured by our dynamic entertainment team.
NIGHT CLUB:Open nightly, For adults only Once a week there is a family The discotheque is NON SMOKING
- PoolThere are two (2) spectacular pools in the property.
- Spa †
- Water activities †Beach and pool volleyball, water polo, water basketball. Introductory lessons of Scuba diving with instruction in the pool included with equipment. There is a charge for dives and additional lessons ($), kayaks, windsurfing (lessons $) and sailing (only with guide) at the hotel beach are included. All activities are subject to demand and weather conditions.
- Golf †Golf packages available at reasonable prices (5-40 min from Hotel), for more information please contact Ext.4507
- On-site EntertainmentDaily changing entertaining evening shows, including the Barcelo Spectacular, Night Fever Show, Tropical Show, Fascination Show and the Flying Trapeze.
- HigüeyNearest city
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
18674 reviews
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Dec 19, 2025Don't believe all of the bad reviews.
I have been going to this resort for many years. We were there the first week of December with another couple. Did we lose water for a little while? Yes. Was it a make or break issue. No it was not. I have read so many bad reviews about the staff. I have never been mistreated by the staff. They have never been rude or condescending to me. In fact, they will go out of their way to assist you especially Roxanne.
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Dec 19, 2025Don’t vacation at this resort
For 3 days of our 9 day stay we were without running cold water and without running toilets. Staff seemed to think it wasn’t a big deal and just shrugged it off. The last 4 days were spent without running hot water. Now think about the fork you use for lunch or dinner and think about it not being washed with hot water. Gross.. Also if you don’t speak or know Spanish this resort isn’t for you. The staff speaks little to no English. All said the upper management did nothing to compensate us for our troubles as a matter of fact in some instances they even laughed at us
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Dec 17, 2025
0/10 do not recommend
Staff were very rude not helpful or welcoming. The restrooms wouldn’t flush for a long period of time it took him three hours to bring up toilet paper to our room and we also had no running water for about six hours. Staff were extremely rude and not welcoming.
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Dec 17, 2025Feces experience
The hotel it's is not a bad hotel chain, it's the lack of communication and proper resolution to issues that's the problem at this hotel. The hotel had the cold water shut off for 30 hours due to a water main break outside the hotel in the main road, starting Wednesday December 10th around 5pm. That being said we went out on an excursion at 7am on Thursday December 11th, leaving the clean and tidy sign on our room door. We came back to our hotel room 9 hours later to find the room wasn't cleaned and the toilet was still full and was never cleaned out. The faucet in the room was loose and movable, the towel rack fell off the wall, the toilet paper holder was super loose on the wall and almost falling off. There was a missing shower knob for the diverter valve.
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Dec 17, 2025Relaxing on a beautiful beach
We were here for 4 days to rest and relax and it was perfect for that. Was it 5 star? No. But it was clean, we always found food we liked at the buffet or restaurants, always found chairs at the pool and beach and always had great drinks. The WiFi was strong in the common areas and at the beach. Our room was on the 4th floor of block 3. It had a beautiful vaulted ceiling and ocean view. The mattress was amazing! The general maintenance could use some updating but we didn’t come here to stay in our room. The beach was so beautiful. Perfect for long walks and sleeping on lounge chairs listening to the waves. It was white sand as far as you could see but the waves might be a bit much for small kids. If you want a quieter time go to the pool that doesn’t have the pool bar. That side of the beach is also quieter. The teppanyaki restaurant was great. We also enjoyed the Dominican restaurant. Reservations are made on Sunday morning for the next week so we were only able to try 2 a la carte for dinner. Lunch and dinner buffet was very similar, so definitely try for a la cartes at dinner. The pizza place was a very good lunch option. The lobby bar on the other side from the buffet entrance was amazing! Bring an insulated cup to get bigger sizes and keep your drinks cold. Staff was generally friendly and approachable. There was not much English spoken when we were there. Mostly Spanish by guests and service staff but we were able to understand each other for what was needed. Overall this was a great trip. We went to relax and recharge and that’s exactly what we did. We felt we got great value for the price.
- Advisory*Important information* Motorized water sports are banned by the Dominican Government during holy week.
- Advisory*Important Information* The Dominican Republic imposes various restrictions each year for Easter. They usually begin the Thursday prior to Good Friday and run a few days past Easter Sunday. The following regulations may be enforced: -Motorized water sports may be banned -Non-motorized water sports may be limited or banned -Alcohol consumption may be restricted (most resorts get a permit enabling them to serve alcohol to nonnative people during the ban) -Music may be limited or silenced
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - The hotel will not accept any Spring Break groups. If the hotel does make an exception the following policy will be strictly applied: Students / youth are considered by the hotel as anyone between 16 and 23 years old. They will be required to sign a responsibility letter agreeing to leave the hotel if there is a disruption. Upon check in each student / youth will be required to leave cash deposit of $400 per person - no exceptions and cash only. Minimum age requirement for hotel check in is 18. Any guests under the age of 18 will require a chaperone. 1 chaperone is required per 3 students / youth under the age of 18. Minimum age for a chaperone is 28.
Legal drinking age in the DR is 18. Any guests under 18 will be given a wrist band that will not allow them to have access to alcohol at any venue and will also not allow them in the disco. All guests are required to wear wristbands. The cost for a lost wristband is $250 - no exceptions. The hotel does reserve the right to ask any student / youth to check out of the property if the hotel policies are not fulfilled without the right to a refund for the remaining nights of the reservation.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.***Important Information for our guests***
The Dominican Republic imposes various restrictions each year for Easter. The restrictions usually begin the Thursday prior to Good Friday, and run a few days past Easter Sunday. The following regulations may be enforced:
*Motorized watersports may be banned
*Non-motorized water sports may be limited, or banned
*Alcohol consumption may be restricted (most resorts obtain a special permit which enables them to serve alcohol to nonnative persons during the ban)
*Music may be limited or silencedThese guidelines are currently vague because actual enforcement by the local government does vary greatly from one year to the next. Each year the actual policies are not published by the local authorities until just prior to Easter. These rules are designed for the safety of everyone, as beaches get extremely busy during this period.
- Pet Policy : Pets Not Allowed