What We Love
- Whether you are gearing up for scuba diving, snorkeling, water polo, or water basketball, the resort team has got you covered.
- The Metamorphosis Spa offers aloe Vera body wraps, shiatsu massages, and more. Transform yourself, body & soul.
- An in-water jungle gym, water-spraying palm tree and massive frog to entertain your children.
Things to Know
- It's just a short 25 minute drive from the airport.
- Spectacular golfing is only 20 minutes away at an 18-hole, par-72 course designed by Juan Manuel Gordilla.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- Various Bars- Lobby Bar I Alhambra- Lobby Bar II Marien- Bohio Bar- Swim-up Palmeras- El Mirador Bar- Sport Bar “Strikers”- Disco Bar “Hurricane”- Theatre Taino Bar
- Various RestaurantsBuffet Alcazar :BreakfastDinner**
La Hacienda:Light Lunch (a la carte)*
Via Veneto (Italian)*
Tokio (Japanese)*
Paris (French)*
La Hacienda (Mexicano)*
Marenostrum (Fish & Meat)*
Rincón Criollo (Dominican)*
Marenostrum Beach Restaurant :Continental BreakfastBuffet brunch with champagneLunch buffetSnacksPizzeria “Don Simon”Marenostrum Restaurant: Evening snacks
Via Veneto, Paris, Tokio, La Hacienda & Rincón Criollo are NON- SMOKING restaurants. *All specialty restaurants for dinner have a Dress code: Casual-elegant. Ladies: No tank tops, shorts and beach sandals. Gentlemen: No sleeveless shirts, shorts, beach sandals. **In the Alcazar men are required to wear shirts with sleeves. The guests receive upon arrival pre-arranged invitations per room for our specialty restaurants according to the number of nights that the guest is staying.
- 24-hour front desk
- ATM/Cash machine†
- Babysitting†
- Beauty shop/salon†
- Children programs†
- Concierge desk
- Elevators
- Exercise gym
- Game room†
- Golf,Offsite†
- 24-hour front desk
- ATM/Cash machine†
- Babysitting†
- Beauty shop/salon†
- Children programs†
- Concierge desk
- Elevators
- Exercise gym
- Game room†
- Golf, Offsite†
- Internet services†
- Laundry/Valet service†
- Pool
- Room service†
- Room service - limited hours†
- Safe deposit box
- Spa†
- Tour/sightseeing desk†
- Civil ceremonies & renewal of vows packages available ($). For more information, please contact: caribe.weddings@occidentalhotels.com caribe.bodas@occidentalhotels.com
† Fees may apply
- Children's poolThere is 1 children's pool on site.
- Children's program, onsiteMini-Club (4 - 12 years) opens daily. Mini disco is open daily at the theatre.
- Direct access to a beach
- Fitness center on-siteFree weights, resistance equipment; open daily
- Gambling †International Casino on premises; open daily
- General †LAND SPORTS:Mini soccer field, rock-climbing wall and circus trapeze. Boccia, badminton, aerobics, table tennis and other indoor games, 3 lit tennis courts and 1 Basketball court. All activities are subject to demand and weather conditions.
DAILY ACTIVITIES:Each day’s schedule of activities is displayed in the Lobby Bar and by the poolside.Evening shows featured by our dynamic entertainment team.
NIGHT CLUB:Open nightly, For adults only Once a week there is a family The discotheque is NON SMOKING
- PoolThere are two (2) spectacular pools in the property.
- Spa †
- Water activities †Beach and pool volleyball, water polo, water basketball. Introductory lessons of Scuba diving with instruction in the pool included with equipment. There is a charge for dives and additional lessons ($), kayaks, windsurfing (lessons $) and sailing (only with guide) at the hotel beach are included. All activities are subject to demand and weather conditions.
- Golf †Golf packages available at reasonable prices (5-40 min from Hotel), for more information please contact Ext.4507
- On-site EntertainmentDaily changing entertaining evening shows, including the Barcelo Spectacular, Night Fever Show, Tropical Show, Fascination Show and the Flying Trapeze.
- HigüeyNearest city
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
18832 reviews
-
Feb 06, 2026Not the best... cold showers
No hot water, ceiling leaking over the toilet, service was impossible to get even water at the buffet - buffet food was hot or miss and cold - many didn't speak English and extremely hard to communicate.
-
Feb 03, 2026Our 7th visit in 6 years
For what you pay, I believe it's good value for your money. It's not a 5 star resort but you aren't paying 5 star prices! The rooms are old, some have issues, but they are clean and comfortable. The pools and beach are awesome! There is a language barrier for us as many of the staff don't speak English but we did find a way to communicate. The staff are very friendly and kind and hard working. The food choices repeat after a few days. The theatre entertainment repeats weekly. The premium level is well worth the extra dollars. Your butler will book all of your a la cartes for you so no lining up at guest services. Also, the premium bar is nice.
-
Feb 02, 2026Friendly staff, poor standards
Do not come here! Staff very friendly but standards and level of service really poor. We're stuck here for another week and trying to resolve issues with agent (Love holidays). Day 1, we're told we have a room for 1.night and then have to move on check-in. Receptionist then asks us how long we are staying (despite just checking us in on computer) and says he has upgraded us and we don't need to move anymore. We go straight to sleep (it's 1.30 am). Breakfast, could only find a dirty table to sit at. Can't find coffee anywhere and no staff about so ask guest where to get coffee...they say staff come and bring. Sit down, staff comes and agreed to bring coffee. It doesn't arrive and so leave after eating and grab filter coffee outside. We go to pool, no sunbeds. We keep walking round and keep seeing same 2 sunbeds unused for over an hour. We ask people next to them if they know what happend and they say they have been there 2 hours and hadn't seen anyone. We move towells to side and use for 2 and half hours when man starts jabbing husband in chest when lying on sunbed saying to get off his f*****g sunbed. We explained they hadn't been there for nearly 5 hours and so thought they had gone and ask him not be rude/aggressive but he still was. We reported to guest services not just because he is rude but because we stay in hotels where you can only reserve sunbeds for an hour or so, not nearly 5 hours. They agree and get security to come with us..they talk to man but nothing really is done and we end up saying 'just be nice' to man and have to leave. Staff say they will find other sun beds for us but come back 20 mins later to say they can't, so we go back and spend rest of day in room. (This isn't hotel fault but either ha e rule and back it up or don't). Unfortunately toilet keeps running and we notice our clothes are all damp. Next day, same thing with coffee...we don't get any despite staff saying they will bring. We reserve sunbeds early with towels.we queue 1.hour to book al la carte restaurants (really bad system) and have meal booked for 6 30. We start having showers and getting ready at 5.30, hair dryer doesn't work, we call reception they say someone will come straight away. We try to watch TV, TV doesn't work. (Also toilet continually has running water but we thought we could cope with that). I start coughing at night which we believe is due to the damp, wardrobes in particular smell of damp badly. We vist in person to guest services at 6.30 to complain and because we are worried about missing meal (this is our anniversary day) and they help us get to restaurant and say we can switch rooms next day. When having meal it starts raining on us and we have to move table away from leak ourselves as staff try to bring covers down. Return to room, hairdryer fixed but still no TV and sheet has stains Next day, no shower. It's raining so we stay in and read, pack up for 3pm. Go to guest services requested and now say can't switch rooms (which is what they offered!).
-
Feb 02, 2026A Grand Dame that needs an Update!
Beautiful Grounds, Beach and Facility that could be a shining star with the proper maintenance and upgraded food quality! Best stretch of beach in Punta Cana! Placed laterally along Bavaro Beach, you are never too far from the soft sand and clear water! A Great Beach Vacation spot! Excellent pools and fantastic kid facilities! Clean and comfortable pool water with close access to food and drink! Food quality is middle of the road at best! Same bland hot dog/hamburger/fries for lunch. Over cooked steak and chicken or pork at dinner. Nice looking, but average tasting seafood throughout. The Specialties' Restaurants are difficult to get reservations, and the food is not top quality. Rooms are situated along the resort and are beautiful with views of the pool and beach! Too bad that the maintenance is not up to par! Toilets and A/C issues along with lack of hot water make for some difficulties. Guest Services are aware of this and are taking steps to improve their situation! Staff, especially Bar Staff are outstanding! Good, fast and friendly service make a family happy! Check In and Check Out can be challenging, but the Staff were very nice and helpful in assisting with issues! Overall, would we return to Occidental Caribe? Maybe! If they choose to update the maintenance and take a great leap foreword in food quality, Yes. The choice is theirs!
-
Feb 01, 2026Great Place, Great people, and a great time
The 10 days we stayed there were awesome. Juan Carlos was so great to us and he did so much for us. The hotel was great and the food was really good and overall the resort was a great place. I would definitely come back to this place!
- Advisory*Important information* Motorized water sports are banned by the Dominican Government during holy week.
- Advisory*Important Information* The Dominican Republic imposes various restrictions each year for Easter. They usually begin the Thursday prior to Good Friday and run a few days past Easter Sunday. The following regulations may be enforced: -Motorized water sports may be banned -Non-motorized water sports may be limited or banned -Alcohol consumption may be restricted (most resorts get a permit enabling them to serve alcohol to nonnative people during the ban) -Music may be limited or silenced
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - The hotel will not accept any Spring Break groups. If the hotel does make an exception the following policy will be strictly applied: Students / youth are considered by the hotel as anyone between 16 and 23 years old. They will be required to sign a responsibility letter agreeing to leave the hotel if there is a disruption. Upon check in each student / youth will be required to leave cash deposit of $400 per person - no exceptions and cash only. Minimum age requirement for hotel check in is 18. Any guests under the age of 18 will require a chaperone. 1 chaperone is required per 3 students / youth under the age of 18. Minimum age for a chaperone is 28.
Legal drinking age in the DR is 18. Any guests under 18 will be given a wrist band that will not allow them to have access to alcohol at any venue and will also not allow them in the disco. All guests are required to wear wristbands. The cost for a lost wristband is $250 - no exceptions. The hotel does reserve the right to ask any student / youth to check out of the property if the hotel policies are not fulfilled without the right to a refund for the remaining nights of the reservation.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.***Important Information for our guests***
The Dominican Republic imposes various restrictions each year for Easter. The restrictions usually begin the Thursday prior to Good Friday, and run a few days past Easter Sunday. The following regulations may be enforced:
*Motorized watersports may be banned
*Non-motorized water sports may be limited, or banned
*Alcohol consumption may be restricted (most resorts obtain a special permit which enables them to serve alcohol to nonnative persons during the ban)
*Music may be limited or silencedThese guidelines are currently vague because actual enforcement by the local government does vary greatly from one year to the next. Each year the actual policies are not published by the local authorities until just prior to Easter. These rules are designed for the safety of everyone, as beaches get extremely busy during this period.
- Pet Policy : Pets Not Allowed