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Now Onyx Punta Cana won the 2019 Noble Beach Prize for The Pool That Rules and the 2018 prize for the Most Bodacious Buf
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Now Onyx Punta Cana won the 2019 Noble Beach Prize for The Pool That Rules and the 2018 prize for the Most Bodacious Buffet!
Imagine this little vision: from your comfy lounger by the fab shimmering pool, aquamarine water that expands as far as you can see and the horizon just blends into this paradise. You're getting your tan on and your kids are being endlessly entertained in the Explorer's Club. Your massage is this afternoon, but until then, you'll just sip on your mojito and contemplate the endless blue sky. This is how we vacation in the Dominican Republic.
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"Had the best time at now onyx! This was our 4th time to punta cana and best resort ever! The staff went above and beyond to celebrate my birthday (30th) and our room private preferred swim our room wit..." – Laice52487
82 out of 118 (69%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.0
Service
4.2
Beaches & Pools
4.3
Dining Options
3.8
Room Comfort
4.0
"Had the best time at now onyx! This was our 4th time to punta cana and best resort ever! The staff went above and beyond to celebrate my birthday (30th) and our room private preferred swim our room wit..." – Laice52487
82 out of 118 (69%) customers would recommend this product to a friend.
All Customer Reviews
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January 3, 2020
Worst Customer service
I visited the resort with my family. We had reserved two rooms. Before we arrive by 3 month we requested two connected room and one of the room to have extra or sofa bed. When we checked in I was told the two rooms are connected and one of the room has the extra bed as requested.when we get to the rooms with their staff help we found that the room has no extra bed. We called the reception who said he will send extra bed. Four hours later no one came with extra bed. I went to the reception and complained and was told they will send bed now. One hour later no bed went back to the reception and this time he said “ we don’t have extra bed and if you want to complain go to the concierge “ he was very rude . I went to concierge who said “we don’t have extra bed’ When I asked I waited for 5 hours why he lied from the beginning. When I demand to speak to manger they offer bed.
In terms of food: it is not fresh they reheat the left over from the previous day. They reheat the Christmas dinner left over food to serve on Christmas Day lunch and dinner to the point that the food gets burned from the grill. Two of my family members get stomach upset. There were a lot of flies on the food
Services: they run out of towels fast by the pool and it takes hours to request one. It takes hours to get a response from housekeeper
I visited the resort with my family. We had reserved two rooms. Before we arrive by 3 month we requested two connected room and one of the room to have extra or sofa bed. When we checked in I was told the two rooms are connected and one of the room has the extra bed as requested.when we get to the rooms with their staff help we found that the room has no extra bed. We called the reception who said he will send extra bed. Four hours later no one came with extra bed. I went to the reception and complained and was told they will send bed now. One hour later no bed went back to the reception and this time he said “ we don’t have extra bed and if you want to complain go to the concierge “ he was very rude . I went to concierge who said “we don’t have extra bed’ When I asked I waited for 5 hours why he lied from the beginning. When I demand to speak to manger they offer bed.
In terms of food: it is not fresh they reheat the left over from the previous day. They reheat the Christmas dinner left over food to serve on Christmas Day lunch and dinner to the point that the food gets burned from the grill. Two of my family members get stomach upset. There were a lot of flies on the food
Services: they run out of towels fast by the pool and it takes hours to request one. It takes hours to get a response from housekeeper
This is our second trip to the Dominican Republic this year and after my first time I though it could not get better BUT it did. I was very pleasantly surprised with everything from our amazing room to various food choices to excellent service and the beach is the BEST . My husband and I made every minute count we would start our day with a long walk on the beach which followed up with food and drinks of course, relaxing a massage ,swimming and we even took an advantage to spend some time in the resort next to us. Yes we will definitely be back.
Super resort for families. Third time. Improvements each year. Beach is world class. New ‘water park’ is major upgrade to the resort. Value for money is unbeatable. Choose this place.
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Ask a question about Now Onyx Punta Cana or help someone else answer theirs.
Can you answer these questions?
15 questions, 42 answers.
Why are there no customer reviews? When did it open?4 answers
3 years, 43 months ago
Dee
This resort is not yet open, they do have a "soft opening" planned for November 2016.
JeannieCC
Brand new resort, opened November 2016
Denisew1
Just got back, was told it opened in December. It was amazing but not heavy on entertainment options. Everything was complete except maybe some of the landscaping and fountains. It was beautiful and we loved it. Quiet.
lisassunshine
It is open and operating when we were there in February 2018. Lovely, beautiful rooms and beach.
MasuThge
What ocean is the resort located?5 answers
Is the beach private and how far can you walk on the beach?
3 years, 41 months ago
Chrys
The resort is located on the Atlantic side, not far from where the Caribbean and Atlantic meet. The beach is not private and is pretty expansive, meaning you can walk back and forth pretty far.
CCGreg
This reort is on the Atlantic ocean, NOT the Caribbean, so the water is not as clear and is much rougher. The beach is private and you can walk quite a ways in either direction between sister resorts (Dreams & Breathless)
BeachLover59
Great beaches, private but you can use all 3 resorts, there are some vendors but they do not harass you,
Tilley
The beach is private and very nice. I would say you could walk a couple of miles
fabulous5
semi private but we walked a really long way in each direction
Mamalev
The now onyx input ac Cana is on the Atlantic side. is the water going to be to cold to swim in in December1 answer
I was told the water on the Atlantic side is to cold to swim in in December. I was hoping this hotel was on the island side Is this water much colder than the island side
3 years, 40 months ago
Jane
The Caribbean has a tropical climate, you may check online for weather reports or ask the resort directly. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Will all of the restaurants and pools be open by the November 1st opening say?1 answer
We are wanting to book for November 1st, but we would like to make sure all of the restaurants, bars, and pools will be available during our stay.
Thank you
3 years, 39 months ago
Hardy, AR
Some restaurants may be closed, this all depends on how much construction they are able to complete. They do try to have everything up and running by the opening date, but sometimes things can be thrown off schedule. So, unfortunately, some amenities may be unavailable.
JeannieCC
Do you have a map of the resort yet?2 answers
3 years, 39 months ago
Pesh
While we do not have a resort map on our website, Now Onyx does have one available on the resort page. It'll be on the bottom of the main page.
JeannieCC
Go directly to amstar for an updated map
JonathaSn
Is he resort going to be completely open with restaurants and pools mid November?2 answers
3 years, 38 months ago
Nashville TN
The Now Onyx is already fully open.
CCGreg
We were there from November 3-9. Everything was open then
bucknut
Is there an airport shuttle provided for guests?5 answers
3 years, 37 months ago
Kansas
We offer both Private and Shared round trip airport transportation options that are available for an additional fee. Please speak to one of our Beach Experts for pricing.
MikeCC
No shuttle provided. You have to pay for transportation and since this resort is about 45 minutes from the airport, be prepared to spend $$.
BeachLover59
Yup! I called Cheapcarribean the week before our trip and they booked us a shuttle service, you can pick combined shuttle (with other resorts, which we picked and you might have to be on a bit longer) or private options too. They were right there waiting for us! VERY easy!
lisassunshine
You have to pay for it. We used Amstar.
PDF18
only if you use a travel agent or a group that provides
Mamalev
Is this hotel fully open and running?3 answers
Should one expect construction in early March? Please advise.
3 years, 37 months ago
Sun
Now Onyx has been open and operational since the beginning of November 2016. At this time, we are not expecting any construction to be taking place in March.
JeannieCC
No construction, fully open
Tilley
Yes it is! Brand new and we just got back, its beautiful!
lisassunshine
Access to Breathless3 answers
What extent is the access to the neighboring Breathless resort? I've read full access to only access for eating, spa and nightly entertainment. What is the scope of the access?
3 years, 36 months ago
Sheila
Adults at Now Onyx Punta Cana have full access to Breathless Punta Cana next door including to Casino, After Dark Nightclub and relax Spa by Pevonia® (excluding Xhale Club). The spa may have an additional charge for services, but the food and drink should be offered at both. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
We could use any of it. I guess what more do you want? Yes the casino, the spas, the restaurants, the pools, the entertainment, anything but staying in their rooms I guess! We did it all!
lisassunshine
You can utilize the amenities there except for their preferred areas just like Onyx has preferred only area which are the nicer parts of the resorts. Unless you pay for the preferred areas, you can not go in
Mamalev
what is the dress code ?3 answers
2 years, 34 months ago
Texas
Casual elegance for most of the restaurants. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Each restaurant is different.
French Formal: Men: shoes, long pants, collared shirt.
All other restaurants at Onyx: Casual Formal: no filp flops, no sleeveless shirts, shorts should be long
Buffet: whatever.
Website has it listed.
PDF18
casual resort, cute sundresses, capris, etc
Mamalev
how far is the airport ride to the resort3 answers
2 years, 34 months ago
Texas
Now Onyx Punta Cana is located about 45 minutes from Punta Cana International Airport. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
40 minutes
PDF18
40 mins
Mamalev
Are there many vegetarian food options?2 answers
Just checking to see if menus or info might be available for vegetarian family members?
2 years, 32 months ago
DC
The resort offers many options for food. Please check with the resort directly for the most up to date information regarding food selection. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
The staff will go out of their way to accommodate you
Mamalev
Do kids eat and stay free with adults @ Now Onyx?2 answers
looking to bring kids ages 7-11 for a wedding. Do kids stay and eat free?What activities for kids are there?
2 years, 31 months ago
Wisconsin
Children ages 0-12 are currently free with 2 paying adults, however is subject to change in the future. As far as activities for children, there is mention of this on the site:
CHILD CARE
The Explorer's Club for kids is fully staffed and supervised, for 3-12-year olds. All Explorer's Club personnel are American Red Cross certified. Hours are 9am-10pm. Activities include:
Arts and crafts
Games (indoor-game room with video games)
Rock-climbing wall
Playground area
Big-screen movies under the stars
Ocean trampoline
Weekly camp-out adventures
Babysitting services are available separate from the Explorer's Club for an additional charge. All outdoor activities are subject to weather conditions.
The Core Zone is for teens ages 13-17, and is open from 9am-midnight.
CCGreg
I dont know about pricing but there are activities for kids. They have the explorers club where they have a full day of activities everyday.
JimmyBee
Preferred club at Now Onyx Punta Cana- is it worth it?3 answers
Is it worth the money to do the preferred club at Now Onyx Punta Cana for two adults with children that honestly want some kid free time for a few days? Is the pool area worth the cost?
2 years, 29 months ago
Sperry
Here are the preferred club amenities.
Preferred Club Amenities:
Private Preferred Lounge
VIP Status and Amenities
Concierge Service
Daily continental breakfast service in the lounge
Afternoon hot and cold hors d' oeuvres, desserts, and fine liquors in the lounge
Pillow Menu
Complimentary newspaper in room every day (English or Spanish)
Upgraded mini-bar service
Upgraded bath amenities
Personalized check-in/check-out
If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
If you want to nice pools yes because the gorgeous ones you see in the ad, are not the ones you get without. I did not see any kids in that area though.
Mamalev
If your children want access to the water park section, I would say yes, however I don't know the cost of it to give you a better answer.
JonathaSn
Music at Pools3 answers
Can anyone comment on if there is music playing at the pools? We hate to sit in silence. PLEASE be frank, we have been to many adult only resorts and the only time you hear music while at the main pool is during water aerobics or when entertainment staff desires it. This is a very important element for us in determining a resort.
2 years, 29 months ago
Julie
Now onyx isn't an adult only resort breathless is and there's always a party and music there and it's just a walk away.... as far as Now Onyx we always went to the preferred pool and they usually had something playing and if not we asked them to put something on and they did!
Travler01
There was no DJ, but you do hear something in the background.
N2teeth
Yes there is constant music playing at the pools from 11:00 AM and on. Do not go to this resort if you are looking for entertainemnt it's very boring after 6:00 PM.
HopelessBeachLover
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Room Information
822 rooms decorated in modern, stylish furnishings with furnished balcony or terrace with Jacuzzi, A/C, full bathroom with shower, hair dryer, bathrobes and slippers, Gilchrist & Soames bath amenities, telephone, alarm clock, daily refreshed mini-bar, LED cable TV, coffee/tea maker, in-room safe, iron/ironing board, work desk and 24-hour room service.
As of June 2018 you can bring your furry friend along!
The palm-studded beach and swoon-worthy views of the turquoise ocean.
The lush tropical landscape of the Uvero Alto region of Punta Cana that surrounds the resort.
The sparkling pool with wait service who will treat your family like the rock stars they are.
The spa where you can cast your cares to the ocean breeze and melt into the sand.
The Explorer's Club for your little ones where they'll have oodles of fun (and be supervised, of course).
The Core Zone Teens Club where they can channel their adolescent angst.
What We'd Change
The ride from the airport might seem lengthy at 45 minutes, but when you step through the resort's entrance and see the stunning beach view, you'll be blown away.
Why You Should Go
The resort is just 45 minutes from the airport, so you'll be sipping on your welcome cocktail in no time.
The world-class, designer championship golf courses are a short hop away. Fore!
The concierge is at your beck and call. No whim is too outlandish so ask!
You're near Bavaro Beach, where there are rockin' casinos, chic boutiques and epic bars.
The lively, nightly entertainment will blow your mind. Be prepared to smile a lot.
You can descend into the blue with scuba diving, snorkeling and deep-sea fishing.
Windsurfing and sailing are available for adventurous sea lovers.
Available Amenities
Bar/Lounge
Beach
Children's Activities
Kayaks
Laundry Services ($)
Nightly Entertainment
Snorkeling
Scuba Diving ($)
Windsurfing
Sailing
24 Hour Front Desk
Dance Classes
Spanish Lessons
Shopping
10 Restaurants
Spa ($)
Wedding Services ($)
24 Hour Room Service
Beach Volleyball
Restaurants
Wireless Internet
Watersports Center ($)
Tennis Courts
Beach Towels
Tour and Island Information
Babysitting Services ($)
Pool/Beach Bar
Nearby Excursions & Attractions
Beach
Eco-Adventure Tour(s)
Golf Course(s)
Historical Site(s)
Snorkeling
Watersports Rentals
Map of Local Area
The Dominican Republic continues to grow as a major tourist destination due to its beautiful beaches, rich culture, and abundance of available activities.
Now Onyx Punta Cana
Playa Uvero Alto Pronvincia la Altagracia
809-551-0000
Hotel Description
Now Onyx Punta Cana
Imagine this little vision: from your comfy lounger by the fab shimmering pool, aquamarine water that expands as far as you can see and the horizon just blends into this paradise. You're getting your tan on and your kids are being endlessly entertained in the Explorer's Club. Your massage is this afternoon, but until then, you'll just sip on your mojito and contemplate the endless blue sky. This is how we vacation in the Dominican Republic.
We are proud to support the Punta Cana Promise as part of our ongoing commitment to ensure that True Beach Lovers are safe while traveling to one of the top beach destinations in the Dominican Republic. The Punta Cana Promise reaffirms our commitment to a set of security standards in one of the safest spots in the Caribbean.
Unlimited-Luxury® means complete and utter relaxation - it's all taken care of for you. You get to Live in the Now™ with inclusive, ahh-some perks like:
Unlimited meals, snacks, water, sodas and juices - bring your thirst.
Unlimited domestic and imported alcoholic beverages, including house wine. It's a party.
24-hour room-service food and drink - should you have a hankering for something at 2:14 a.m., you can get it.
In-room mini bar with beer, bottled water, soft drinks (restocked daily).
Rooms with a private balcony or terrace and a hydro-tub.
All kinds of activities.
Explorer's Club for kids and Core Zone Teen Club.
Theme nights and lively outdoor entertainment.
Adults at Now Onyx Punta Cana have full access to Breathless Punta Cana next door including to Casino, After Dark Nightclub and relax Spa by Pevonia® (excluding Xhale Club).
Sip, Savor & See Dining -
dine at Dreams Palm Beach Punta Cana, Dreams La Romana Resort & Spa,
Dreams Punta Cana Resort & Spa, Now Larimar Punta Cana, Now Garden Punta Cana. Sunscape Bavaro Beach Punta Cana and Sunscape Dominican Beach Punta Cana
Taxes and gratuities - who needs to worry with this on vacay?
DINING
An epicurean smash with eight places to feast including Teppanyaki tables, Mexican and of course, an array of favorites from home like burgers (open late night, too), Mexican and an ice cream parlor to top off your night. Bonus: At one stellar restaurant, you can dine 24-hours a day. Check with the front desk to see where you can nosh day and night.
Barefoot Type: Grill Hours: Daily, 12:30pm-5pm Description: Delicious burgers and hot dogs served beachside.
Bluewater Grill Type: Steakhouse Hours: Daily, 6pm-10:30pm Description: North American steak house serving up quality, made-to-order steaks. Dress code: Casual elegance.
Carnival Type: International Hours: Breakfast- daily, 7am-11am; Lunch- daily, 12:30pm-3pm; Dinner -
daily, 6:30pm-10:30pm Description: Main buffet restaurant featuring a variety of local and international cuisines. Dress code: Casual elegance.
Ice Cream Parlor Type: Ice cream Hours: Daily, 11am-6:30pm Description: An array of frozen treats for the whole fmaily.
Burger Place Type: Burgers Hours: Daily, 10:30pm-2am Description: Burgers served up for those late night snacks.
Spice Type: Asian Hours: Daily, 6pm-10:30pm Description: Asian cuisine featuring Teppanyaki tables (restricted to guests 12+) and Chinese wok specialties. Dress code: Casual elegance.
Tamarindo Type: Mexican Hours: Daily, 6pm-10:30pm Description: Featuring a variety of a la carte Mexican dishes for you to enjoy. Dress code: Casual elegance.
Cin Cin Type: Mediterranean Hours: Open daily Description: Indulge in a variety of Mediterranean cuisine. Dress code: Casual elegance.
Mercure Type: French Hours: Daily, 6pm-10:30pm Description: Enjoy gourmet a la carte French cuisine in an elegant atmosphere. Dress code: Casual elegance.
BARS/NIGHTLIFE
Only top-shelf, premium spirits are served. You've got a special request - not a problem. The friendly bartenders are happy to serve you (and as much as you want.)
Moments
Daily, 10am-midnight.
Scores
Daily, 5pm-midnight.
BEACHES AND POOLS
The palm-studded beaches in Punta Cana will "wow" you. Truly some of the prettiest in the world. Plus, the smooth ocean waves are easy to snorkel, swim and splash around in. And at this stunner of a resort, you'll have plenty of swimming pools for easy lounging. You can try a different spot everyday, if you want. Plus, there's four water slides for the whole fam to join in on the fun.
SPORTS/ACTIVITIES
Water
Water sports center
Beach volleyball
Water aerobics
Snorkeling
Introductory scuba diving lesson in the pool
Sailing
Windsurfing
Kayaking
Available for an additional charge:
Fishing
Scuba
Land
Fitness center
Two tennis courts
Paddle court
Three pool tables
Dance classes
INTERNET
Complimentary Wi-Fi is available.
SPA SERVICES
Check out the Breathless Spa by Pevonia and pamper yourself with a variety
of treatments that will leave you feeling relaxed and recharged for
an additional charge.
CHILD CARE
The Explorer's Club for kids is fully staffed and supervised, for 3-12-year
olds. All Explorer's Club personnel are American Red Cross certified. Hours are
9am-10pm. Activities include:
Arts and crafts
Games (indoor-game room with video games)
Rock-climbing wall
Playground area
Big-screen movies under the stars
Ocean trampoline
Weekly camp-out adventures
Babysitting services are available separate from the Explorer's Club for an additional charge. All outdoor activities are subject to weather
conditions.
The Core Zone is for teens ages 13-17, and is open from 9am-midnight.
SMALL DOGS WELCOME
For a $65 fee at all Now Brand resorts, you can now bring your furry friend who is under 22lbs (10kg.) along for your beach vacation!
Included in the fee: dog bed, food and water bowls, dog toys, waste bags, dog towel and a "dog-in-room" door hanger to let those around you know your furry friend is in tow!
Additional dog amenities available for a fee.
Additional restrictions apply.
ADDITIONAL INFORMATION
Location
Now Onyx Punta Cana is located about 45 minutes from Punta Cana International Airport.
Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not
included in your hotel reservation.
Minimum Stay
A 4-night minimum stay is required every year for arrivals Dec 26-31.
Spring Break Policy
Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type and the Wholesaler hereby acknowledges this policy.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and
Costa Rica may put limits on the use of motorized water sports, and loud
music.
All hours, fees, amenities, information and services are subject to change without notice.
