What We Love
- Send your children to the Core Zone Teens Club, where video games, socializing and other activities are available around the clock.
- Enjoy 24-hour room service as part of the Unlimited-Luxury® experience.
- Enjoy the solitude and tranquility of your luxury accommodations, complete with a furnished balcony or terrace.
Things to Know
- The resort is only 45 minutes from the airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers
- Activities and onsite amenities are perfectly suited for adults and families.
Resort Details
- Various BarsMoments- Main lobby bar
Preferred Club Bar (Hours : 7 p.m. – 11 p.m.)- For Preferred Club guests only
Preferred Club Pool Bar- Located at the Preferred Club Pool and for Preferred Club guests only
Preferred Club Swim-Up Bar- Located at the Preferred Club Pool and for Preferred Club guests only
Prelude- Pre-dinner drinks
SandBar- Beach Bar
Scores- Catch the game and a refreshing beverage at the sports bar
Splash- Main pool swim-up bar
Spotlight- Theater Bar
The Mix- Bar and Swim Up Bar located in the Jungle waterpark
The Reef- Main pool bar
Faire- American-style restaurant serving burgers, salads, nachos and more- Air-conditioned - Various RestaurantsBarefoot Grill- Delicious burgers and hot dogs served beachside
Bluewater Grill (Hours : 6 p.m. - 10:30 p.m.)- North American steak house- Air-conditioned- Casual Elegance dress code- Seating capacity – 119 people
Capers (Hours : 6 p.m. - 10:30 p.m.)- A menu serving a variety of à la carte Italian specialties- New Pizza oven- Air-conditioned- Casual Elegance dress code- Seating capacity – 128 people
Carnival International Café (Hours : 6 p.m. - 10:30 p.m.)- Main buffet restaurant featuring a variety of local and international cuisine- Outdoor restaurant- Casual; Casual Elegance for dinner- Seating capacity – 470 people
Cin Cin (Hours : 6 p.m. - 10:30 p.m.)- Mediterranean cuisine à la carte restaurant- Air-conditioned- Casual Elegance dress code- Seating capacity – 103 people
Coco Café (Hours : 3 p.m. – 10 p.m.)- Enjoy delectable premium brand coffee drinks at this relaxing café
Mercure (Hours : 6 p.m. - 10:30 p.m.)- French brasserie-style restaurant- Air-conditioned- Casual Elegance dress code- Seating capacity – 78 people
On a Roll Burger Bar- Burgers served for late night bites
Spice (Hours : 6 p.m. – 11 p.m.)- Asian cuisine featuring Teppanyaki tables and Chinese wok specialties in an elegant atmosphere- 4 Teppanyaki tables are restricted to guests age 12 and older (up to 12 people)- 1 large Teppanyaki table for 24 people- Air-conditioned- Casual Elegance dress code- Seating capacity - 111 people
Sundaez (Hours : 12 p.m. – 12 a.m.)- Ice cream parlor
Tamarindo (Hours : 6 p.m. - 10:30 p.m. )- Mexican-style à la carte restaurant- Air-conditioned- Casual Elegance dress code- Seating capacity – 124 people- Breakfast a la carte, Lunch a la carte only for Preferred Club Guests.- Dress code: Casual; Casual Elegance for dinner
- 24-hour front desk
- 24-hour room service
- Adjoining rooms
- All-inclusive meal plan
- Babysitting†
- Business center†
- Children programs†
- Complimentary wireless internet
- COVID test onsite
- Exercise gym
- 24-hour front desk
- 24-hour room service
- Adjoining rooms
- All-inclusive meal plan
- Babysitting†
- Business center†
- Children programs†
- Complimentary wireless internet
- COVID test onsite
- Exercise gym
- Laundry/Valet service†
- Poolside service
- Spa†
- Tennis court†
- Tour/sightseeing desk†
- Please contact the hotel for additional information.
† Fees may apply
- Children's program †New Explorer’s Club
includes cooking contests, a playground, splash zone, and indoor zipline, Indoor game room with TV and video games, Kitchen for mini master chef activity, Nintendo & xbox.
- Dancing
- Fishing †
- Hot tub †
- Kayaking
- Non-Motorized Water Sports
- Outdoor pool6 Swimming Pools including and infinity pool, children's pool
The below features will be available starting December 23, 2019:
-Family Fun pool featuring four waterslides and a lazy river.
- Sailing
- Scuba diving †
- Snorkeling
- Spa †
- Sports court onsite †
- Teen programs †Two-story Core Zone Teen’s Club with indoor area and an exterior area featuring Rock-climbing wall, a basketball court. Plus, a pool table, stage with a DJ Cabin and a set of drums, dance Floor, a bar and pinball & guitar games Available April, 2020.
- Tennis court2 Tennis Courts
- VolleyballBeach Volleyball
- Water activities †The Below Features will be available starting December 23, 2019:
Four Water slides in new family pool including: One Kamikaze slide, 2 Black hole slides, open slide in a crescent moon shape.
Family section water slide features:
-Kamikaze slide (must be a minimum of 12 years old and 4.6 ft; max weight of 220 pounds)
-Black Cave Slide (must be a minimum of 9 years old, minimum height 4.6 feet)
-Black Mamba Slide (must be a minimum of 9 years old, minimum height 4.6 feet)
-Easy Ride Slide (must be a minimum of 9 years old, minimum height 4.6 feet)
- Golf †
- Helicopter/airplane sightseeing †
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12026 reviews
-
Jun 28, 2025Recommend
Some of the best food we’ve had from the buffet to the steakhouse. Staff were exceptional. We had the Preferred option, as we didn’t travel with children and took full advantage of the adults only pool. You have the option to go to the adults only resort, Breathless, next door for their pools, restaurants, and shows which was a nice option.
-
Jun 28, 2025PLEASE READ THIS TRUTHFUL REVIEW !!!
1st of all, I had been relying on this sites reviews when it came to my decision to choose this hotel for my 40th birthday with my 2 kids (6 &11 yrs) and my husband. Gosh I was extremely disappointed, I've learnt my lesson not to trust all reviews of others. Upon arrival at the hotel for a 5 star the reception was poor, no welcoming drinks, no information or anything given, might be because it was around 8 pm at night. The room I was given was no where near what's been advertise online, it was small, dirty with cobwebs, dust everywhere I felt stuck as I did not want to touch anything!!! The noise was on another level the air conditioned was so loud we could not put it on, the fridge was loud we could not sleep and the lift by the room was as if it was in our bathroom, constant talking and shouting. We were given a different room at a family section and this was better big improvement to what we were initially given. Service and cleanliness, EXTREMELY BAD !!!! lots of cracked & extremely dirty plates at all services, you really need to search hard for a decent plate, workers serving in stained dirty uniforms daily. Lots of food but tasteless and poor quality, and COLD most of the time. TIPS expected for everything even for saying Hello, most time without receiving any services. Good part - lazy river, sweets for the kids and mini bar service, the games arcade, ground was neat tidy and clean but everything else let it down. There's potential to this hotel but require a major revamp and staff training. N:B If you speak Spanish your experience will be much better, as we observed the service they receive was better. I will not be back good luck to everybody who books this hotel.
-
Jun 27, 2025
Decent stay, but room for improvement
We recently stayed here for a family trip. The room location was excellent—close to everything we needed, and the overall cleanliness was acceptable. That said, we had to ask for basic things multiple times, which got frustrating. Most of the staff were friendly and helpful, but it was clear that tipping was expected at every interaction. The food was okay for an all-inclusive, but nothing that stood out. The waterpark was fun and our son enjoyed the slides. The pools were all dirty, even with daily maintenance. It was a decent stay, but I’m not sure we’d rush back.
-
Jun 27, 2025
Great Stay- Albert, our butler, was outstanding!
Excellent stay! Albert, our butler, was fantastic! Professional, bi-lingual, eager to assist with all of our needs. I have dietary issues and he was so helpful in getting food I could eat and advising where to eat on site. He shows us where everything is on the property and checks in to make sure we didn't need anything. His service is simply wonderful! This is my second time staying at Dreams Onyx and I was delighted to see Albert on this trip. He is my preferred butler whenever we stay at Dreams Onyx. He is so welcoming and gracious, he makes the stay even more enjoyable! thank you Albert! See you in September!
-
Jun 26, 2025
Great time and place
Me and my family stayed here last week and it was fantastic. There was plenty to do with the kids and the service was great. We had opted for the preferred club status and it was well worth it. You get special seating at breakfast and special pricing and areas to sit at the beach and pool. The rooms were clean and the dinners were good. Drinks were great and the liquor was all top shelf and they were very generous with everything. There was plenty of activities and things to do for the adults and the kids. Henry our butler was fantastic. He made reservations for us when needed and was very kind and checked in on us all the time and sent us daily activities each day. Anthony at the aquatic bar made the trip even better. He was funny and made the pool time for us adults enjoyable. Even though he was always buys Anthony always paid attention you and never made you wait long for a drink. He really became a friend at the of the stay. He would go out his way to make you a special drink even if it was a local mix. Anthony made us want to be at the aquatic bar more than the main pool almost all days. Fun time! Overall great time. Wish the seaweed wasn’t so bad and we had some beach access but the rest made up for it. Distance from the airport and other things was just right as well. Will stay again.
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.