Dreams Onyx Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

12507 reviews

• 

  It was a dream

  The room was well organized although I found the toliet/shower area rather awkward. The beds were very comfortable. The only problem was we found the sheets were soiled wwhen we arrived. The resort responded right away and corrected the problem. The room lead to a terraace area. The sliding door did not have an exterior handle making opening from the exterior difficult. Ther room opened by sliding glass door that lead to the swimout. The swimout was excellent especially with children all under 10 years old. The room also had moring sun. This worked really well as the kids spent time in the swimout while the adults enjoyed coffe and drinks. It appears all the even numbered rooms in building 5 would enjoy maornig sun, We were in room 5124 which had a view of a utility area and a chest board. Although this view doesn't sound attractive, there was no real problem. We ate primarily at the buffet. I found the selection very good and found the chef at the Omelet station to be very efficient and friendly; the omelets were excellent. One dinner was at the Mexican restaurant. I found the food excellent. However I found the menu somewhat limited, especially the kids menu. We found the entertainment adequate, but not special. The best show was the fire show. I did question the organization; arrived early for a front row, but was moved from that row as it was too close, This move made viewing with kids difficult.

  Jan 03, 2026
• 

  Great place for vacation.

  While not all employees have the needed subject matter expertise and some lack work ethics, the good ones are making it a hotel we enjoyed. Mr. Starling went above and beyond and supported us well beyond his working hours and in the spa Ms. Erika, Ms. Yesica and Josslyn were excellent.

  Jan 03, 2026
• 

  Good butler / ok food

  Came on 27/12/25 . Checked in as preferred club . Starling was our butler. He gave us a good tour of hotel, and all information needed to start us off. Room was. Nice. But had an old smell and the bathroom needs updating.I cleaned the jacuzzi as it was filthy, I used dishwasher tabs and a flannel to get green slime out of jets ! The food is not brilliant, same for breakfast, lunch and dinner. The restaurants are a scrum to get a table with no organising! Thank god for starling who what’s app every morning when I got up and checked on us , sending extra fruit to the room and helping with restaurants.

  Jan 03, 2026
• 

  Shocking experience

  Hotel room wasn’t ready when we arrived, We suffered food poisoning. The concierge manager was extremely rude, and friends we met during our stay were treated appallingly by Ana, who mocked their neurodiverse child, even clapping at them. You should be ashamed. Absolutely would not recommend this hotel due to this.

  Jan 03, 2026
• 

  Extremely disappointed with Dreams Onyx Resort, especially for families with neurodiverse children.

  Extremely disappointed with Dreams Onyx Resort, especially for families with neurodiverse children. Most upsetting was how my 12-year-old neurodiverse daughter (autism, ADHD, language delay) was treated. She was excited and happy, yet a security guard aggressively said “do not touch me”, when she wanted to ask him a question causing her distress. There was zero understanding of additional needs. What began as a light-hearted, festive teddy bear moment during the Christmas period was escalated completely out of proportion. Teddy bears were openly scattered throughout the Breathless area, staff were laughing as I walked around with one, it was big so there was no way it would of been taken out of the hotel let alone in a suitcase. It was left fully visible to housekeeping, never hidden, and clearly never intended to leave the resort. Despite this, we were later treated as though we had committed a serious offence banned from Breathless and if one more incident removed from the resort over a $10 teddy bear. Even senior management we spoke with at New Year’s Eve party were visibly surprised by how this was handled. Considering we paid £3,700 per person and there was nine of us , the escalation of a fun-hearted moment into a disciplinary issue was, frankly, absurd. The behaviour of Ana from the concierge team was shocking when I complained about the way she spoke to my husband and brother in law and about how my daughter was treated. She mocked me, pulled faces, made sarcastic comments, clapped at me, and implied that because my child “isn’t missing a limb” she wouldn’t know she has a disability. Not all disabilities are visible this was discriminatory and unacceptable. We were also previous Preferred Guests, and our former butler encouraged us to contact him if we returned. When we did, he attempted to request money via WhatsApp before arrival a deeply concerning experience that should never happen under a reputable resort brand. Which I’ve attached a picture of this. While housekeeping and some bar staff and animation were excellent (Shadow, Carlos, Gene, Natalie), management, concierge, food quality, and daytime entertainment around the pool have declined significantly since our last visit, likely due to a change in management. I’ve attached a picture of the uncooked meat we had which was duck. The food concierge lady was shocked and said she would sort something but never did. On New Year’s Eve, we were also subjected to upselling that felt inappropriate and poorly handled. We were told that in order to have a VIP table we had to purchase a bottle, which we accepted. However, once staff realised we were a group of nine (six adults and three children), we were then told we must purchase two bottles £150 Per a bottle.When we questioned this reasonably asking how six adults were expected to consume four litres of vodka, especially with children present, we were told we could “take it home to the uk,” which was neither realistic nor appropriate. We queried where this requirement was advertised or communicated in advance, as it was not displayed anywhere. Only after raising this with management were we reluctantly offered a table under 1 bottle , not in the location we had originally requested. As the evening progressed, we did purchase additional bottles voluntarily, but the experience left us feeling that sales targets were prioritised over guest experience, which did not sit well with us. I come to the DR frequently to visit friends and family. I’ve stayed at the hard rock Royalton and bahia Esmeralda and here and have to say this was one of the worse visits I’ve experienced. If you have neurodiverse children or family members with additional needs, I strongly advise against staying here. The lack of training, empathy, and professionalism is alarming. We will not be returning.

  Jan 03, 2026