Dreams Onyx Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

12551 reviews

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  Very happy with this resort!

  Just returned from our first trip to Dreams Onyx; this was my wife and my first time to Punta Cana or any all-inclusive resort. We were there with 11 other friends (no children), for 5 nights. First, choosing the “preferred” package was key; the preferred pools, beach, bars and lounges, and especially the added access to the adjacent adult only resort Breathless was well worth the additional expense. Also, our personal concierge, Leonardo, was very helpful and responsive to everyone in our group! I would rate our individual room, and the pools and beaches all 10/10. After reading other reviews before going, I think I had realistic expectations for the quality of the food. I wasn’t expecting Michelin-starred restaurants. The variety, quantity, and availability were terrific, but some items were certainly better than others; all things considered, I’d probably give the food an 8/10 overall. Our favorite was the Japanese Hibachi. The alcoholic drinks were very good, particularly at the preferred bars where the brands were of a higher quality (but not “top shelf”). All of the liquor drinks seemed weak however, compared to drinks you’d expect at a typical drinking establishment stateside (the champagne was 7% alcohol, for instance); our group generally felt this was probably a good thing, considering the quantity of drinks we consumed. Finally, the property was very well maintained and clean, and every staff member we encountered was friendly, helpful and seemed to enjoy their work. My wife and I would definitely consider visiting this resort again in the future!

  Jan 15, 2026
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  Great resort, except….

  I would rate 5/5, but smoking is allowed everywhere outside at the resort. Not in the in rooms, thankfully. If you don’t like cigarette, cigar, and vape smells, do not come here unless they change their policy. I really which the family resort was smoke-free and adult smokers can enjoy themselves at Breathless next door. Other than the smoking issue, the resort is amazing. Most of the staff are fun, friendly and attentive. The 4 pools each offer a different vibe, plus adults can go to Breathless to change it up more. There’s many different food choices and it’s solidly decent food, especially for an AI. Some dishes are excellent. But do not expect Michelin star meals. There’s a coral reef in front of Breathless to explore and fun Atlantic waves to play in. Drink service seems to be everywhere! even some preferred room patios! 24 hour delicious Dominican coffee and adequate room service meals.

  Jan 15, 2026
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  Extremely Disappointing Stay – Far Below Five-Star Standards

  Unfortunately, our recent stay was extremely disappointing and fell far short of the five-star experience advertised. Check-in and Room Issues: Check-in was poor, with little to no information provided beyond a quick gesture towards a map. The beds in our room were not standard double beds and were too small for two adults, forcing us to share beds with our children for the duration of our stay. When we raised this with concierge, we were met with a dismissive and inappropriate comment suggesting we should have checked bed sizes ourselves—an unreasonable response for a hotel of this supposed standard. Cleanliness and Hygiene: There was visible mould in our shower, and our friends’ pull-out sofa bed mattress also had mould (photos available). When reported, the hotel’s solution was to place another mattress directly on top of the mouldy one rather than properly addressing the issue. Food Safety and Hygiene Concerns: We witnessed multiple worrying practices, including drinks being served in visibly used glasses that were simply rinsed under tap water, dirty plates being wiped with towels and reused, and toilet mop water being emptied into a drain beside the busy pool area. Food safety was also a concern—chicken was served pink, steaks were overcooked and inedible, and buffet food was consistently cold. Food & Beverage Service: Service was disorganised, with meals arriving at different times instead of together. Plates and unfinished drinks were removed while others were still eating. Wine service was particularly poor: limited availability, red wine served ice cold, and different wines repeatedly mixed in the same glass. Dining Organisation and Atmosphere: Despite booking restaurants in advance, we were rarely seated at our reserved time until the 11th night. We often waited 15+ minutes to be acknowledged, once were not booked at all, and on one occasion waited over an hour and a half. Evenings lacked atmosphere, and several times there was nowhere to sit, forcing us back to our room. Staff Attitude: We experienced eye-rolling from staff when requesting basic alternatives, such as a paper menu instead of a QR code or draft beer instead of canned drinks. Facilities and Availability: Food frequently ran out well before advertised closing times, sunbeds were reserved early, towels were unavailable on occasion, and outdoor seating was closed during lunch despite demand. Waiver Incident: Most concerning was being asked to sign documents without explanation when offered a Bali bed/Oasis as a goodwill gesture. It was later claimed this constituted full compensation, despite no such explanation being given. When we attempted to retrieve the signed documents, staff refused, and responsibility was placed back on us. We did not use the Oasis. Overall, this was a deeply frustrating experience that lacked basic hygiene, organisation, transparency, and customer care. We would not return and cannot recommend this hotel. Dreams don’t seem to care we have given them time to make things right and heard nothing!

  Jan 14, 2026
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  Outstanding!

  This was our 7th time visiting Dreams Onyx, Resort & spa. We continue to return, due to the amazing staff, wonderful food, cleanliness of the Resort, amazing beach and pools, super Relaxing during the day and so much fun in the evenings. We have always taken advantage of preferred club, as our Butler allows us to have a relaxing, fun and stress-free vacation.

  Jan 14, 2026
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  A great time to share with the family and friends.

  Dreams Onyx is a resort to remember! It is no wonder I keep coming back. Rooms, food, beaches are all incredible. The staff is incredible. Love to Nelson and Randy!! I can't wait to go back!!!

  Jan 14, 2026