Resort Details
- 24-hour front desk
- Bell staff/porter
- Complimentary newspaper in lobby
- Concierge desk
- Conference facilities
- Dry cleaning
- Elevators
- Exercise gym
- Free high speed internet connection
- Free parking
- 24-hour front desk
- Bell staff/porter
- Complimentary newspaper in lobby
- Concierge desk
- Conference facilities
- Dry cleaning
- Elevators
- Exercise gym
- Free high speed internet connection
- Free parking
- Gift/News stand
- Hairdresser/barber
- Luggage service
- Onsite laundry
- Safe deposit box
- Smoke-free property
- Tour/sightseeing desk
- 2167
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1104 reviews
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Aug 11, 2025Overall a great stay with a little room for improvement
The best thing about this hotel is definitely the location. The easy access to Hamilton via the hotels ferry gives it the edge. The pool area was nice and quiet with a beautiful view of Hamilton. The ferry was on time and the captain was lovely and personable. I do wish they'd run the ferry back and forth for a few hours in the morning and evenings rather than just once every hour. I don't see why they would just do one trip across and back and then have it sit there for a full hour with a captain on board. We stayed in a one bedroom suite which was very spacious and enjoyed the full kitchen. Try to ask for a room on the second or third floor as the main floor (on the same level as the lobby) has a wall instead of balcony bars and it's impossible to see the view if you sit down. They need bar height out outdoor furniture for these rooms. The biggest disappointment was the beach shuttle. It was often late when departing for the beach and one morning the lady at the front desk couldn't find the driver so we sat there for 20 minutes until he finally showed up. They advertise it as available every hour between 8 and 6pm on their website but in reality they only offer it every other hour. This means the pickup at 4pm from coco reef is often very crowded. Several days the shuttle driver also never showed up. Once we took a taxi and the other time we stood there for 35 minutes until it finally arrived. If you stay here, just factor in the 10-15$ taxi far to get to and from the beach at your convenience.
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Jul 20, 2025Our third stay at this lovely hotel with beautiful grounds. We have looked at several other hotels, Air B&Bs etc but this can't be beaten for location and ease of exploring the whole island without hiring your own transport. Hotel free ferry shuttle to Hamilton is an excellent service, with Captain Matthew very helpful and knowledgeable. (Although would love it to run in the afternoon also). The free shuttle van to Coco Reef beach resort and Divots/Blu restaurants at the golf course is a great service with staff always very willing to transport visitors. These services are such a great bonus when choosing somewhere to stay. The infinity pool is wonderful for wallowing in after a hot day exploring! In the past there have been poor reviews about some front desk staff which we did partly agree with, however this year was completely different. All staff were very pleasant and helpful particularly Mae and Cherie. Our rooms have been small apartments with a kitchenette which gives us the option of doing a little bit of self-catering, the Market Place supermarket has some very interesting self-serve offerings. We would definitely recommend this hotel and will definitely be back!
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Jul 19, 2025
Gods happy place
Just cannot speak too highly of this hotel and services. Third time here and funnily enough third different type of room despite booking the same each year through the agent. However, all have been superb. What can you say about paradise except to congratulate and thank the management and staff for such a wonderful stay. In previous years the staff on reception have been less than helpful but what a joy it was to meet Mae and also Kara? The grounds are immaculate and full of flowers in July and the guys always ready to have a chat.
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Jul 12, 2025
We enjoyed every minute of our stay at this wonderful hotel.
Lovely relaxed hotel, not too big or small. Great pool and always enough loungers. Surprisingly the hotel was not too busy. The room was spacious with a small fridge and a wonderful view over the harbour. The complimentary hotel ferry to Hamilton and back is really useful, as is the hotel shuttle minibus to Coco Reef beach where there are sun loungers and umbrellas. We also ate a snack lunch there which was tasty. From Hamilton, we travelled on ferries to Docklands and St George's, and the local bus to Crystal Caves, which were all different and worth visiting. The restaurant food is pricy, as is all food and drinks in Bermuda. The room service was helpful for breakfast and the pool bar serves delicious light lunches all day. The pool was open from sunrise to sunset and lovely to dip into in the evening as well as the day. The staff were all friendly, especially Matthew on the ferry and Patrice in the pool bar. We will definitely return!
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Apr 23, 2025
Friendly staff and a perfect setting made our time at this hotel very memorable
The hotel is in a beautiful spot on Harbour Road and our room had a balcony where we sat and enjoyed looking out at the harbour. The infinity pool was a treat to swim in and I liked being able to lean over the edge of the pool and have the same clear view across to Hamilton. Indra, who works in the kitchen at Aurora, was particularly friendly and made sure that our meals were delicious. Having access to the water shuttle was helpful to get back and forth to Hamilton, and the hotel's bus made it handy to get to the beach and to the golf course.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedCashless transactions are availableSafety features at this property include a fire extinguisher, a smoke detector, a security system, and window guardsThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Special Checkin Instructions: Front desk staff will greet guests on arrival at the property.
Know before you go: This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Cashless payment methods are available for all transactions.Contactless check-out is available.
Mandatory Fees: You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Resort fee: USD 35.00 per accommodation, per night We have included all charges provided to us by the property.
Optional Fees: Fee for full breakfast: approximately USD 34 for adults and USD 34 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.