Mahekal Beach Resort - European Plan

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4435 reviews

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  Mahekal is truly magical

  We visited Mahekal in Playa del Carmen, Mexico and we were highly impressed with the quality and consistency of excellence. This is a large property with unique hut style rooms offering many different layouts. Although it appears rustic, the units are very clean and well - equipped. The property amenities were plentiful with a choice of restaurants and bars offering menus with a local flair. Situated close to the central district, shopping and other experiences are within walking distance. We felt very secure on the property as there were property security officers present 24/7. They, and everyone else on the staff greeted us with a heartfelt greeting every time we passed by. But I’ve saved the best part for last. The service. We were greeted by a professional staff and were assigned a primary concierge member…. Roberto. He is the jewel that adorns the crown. I can’t express enough how he went above and beyond. A truly passionate and entertaining person! Thank you for a memorable stay!

  Oct 21, 2025
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  Second time visit

  This is our second time to Mahekal, the first in 2007. The staff is wonderful. Immediate access to the beach as well as a stretch of incredible restaurants. Lots of wildlife strolling along the curving paths. Gorgeous grounds. We will be back!

  Oct 21, 2025
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  Daniel is the best concierge ever!

  This is a great resort and easy to access from Texas. I will say that Daniel is the best concierge I have ever met. His attention to details is amazing! He is an amazing individual that actually listens to you and helps you with activities, food, and offers suggestions that are not at the resort. He is a treasure that the resort should award with the highest honor. Daniel truly makes this resort great.

  Oct 11, 2025
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  Great location and exceptional hospitality!

  For a quick 5 night anniversary getaway, we couldn’t have been happier with Mahekal. The beachfront location is also just steps from Quinta Avenida. Our palapa had a beautiful view of the ocean. But the best part of Mahekal is the incredible hospitality provided by the staff. Daniel with Concierge took great care of us in the months leading up to our visit and throughout our time in PDC. He was always quick to respond, very detailed and made sure our anniversary celebration was memorable. We also enjoyed a truly special wine tasting with Enrique, the sommelier at Mahekal. Enrique curated a wonderful experience, including a delicious cheese board, charcuterie, beautifully set table with an ocean view, and a selection of Mexican wines that were incredible! His wine education is impressive, and his tremendous passion hospitality made for a really personalized tasting event. Thank you Daniel, Enrique and the rest of Mahekal for a perfect anniversary getaway!

  Oct 10, 2025
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  Beautiful Property and Great Staff, but Front Desk Service Fell Short of Expectations

  We recently spent several nights at Mahekal Beach Resort and were impressed by the beautiful grounds, lovely beach, and overall relaxed atmosphere. The property is perfectly located — close to Playa del Carmen’s shops and restaurants yet peaceful and scenic. Most of the staff we interacted with were wonderful — warm, friendly, and eager to help. A special mention goes to Edgar from the activities team, who made poolside entertainment and water aerobics fun and engaging. However, our experience was significantly affected by how the front desk staff handled a few room-related issues. Our first Garden View Palapa was older and not close to our friends, so we requested to move. The second room was lovely, but unfortunately, we had a bat flying around inside one night, followed by more droppings on the bed the next. When we raised this with the front desk, we were surprised that even the manager on duty lacked the authority to make a meaningful room upgrade or offer suitable compensation without higher approval — not what one expects at a resort of this caliber. We were eventually moved to another room, which was acceptable but overlooked maintenance areas rather than a “garden view.” Later, we encountered another issue when we found stained bed sheets late at night. Despite assurances that housekeeping would come “in five minutes,” we waited over an hour before finally being told there was no staff available and were handed fresh sheets to change the bed ourselves. The front-line service at the desk simply did not match the otherwise excellent hospitality from the rest of the resort team. The property, restaurant staff, and setting were all great, and we genuinely wanted to love our stay — but the management structure and lack of empowerment at the front desk left us disappointed. We’d still recommend Mahekal for its beauty and charm, but with the hope that management addresses these service inconsistencies so future guests can experience the true five-star standard the resort aspires to deliver.

  Oct 06, 2025