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Mahekal Beach Resort

Mexico - Riviera Maya

Our Rating
1-800-880-2177
Hotel with Air Best Rate Guaranteed
Info Customer Reviews Questions & Answers

Located in the heart of Playa del Carmen, this beachfront boutique mixes an authentic Mayan-inspired experience with a b ... More

Customer Rating 8 Reviews
Value
 
4.0
Service
 
4.2
Beaches & Pools
 
4.0
Dining Options
 
3.8
Room Comfort
 
4.1
4.2 out of 5
"My family and I stayed at Mahekal Resort for nearly a week in Feb. 2018. All of us (kids ages 10 and 13) had a fantastic experience. We booked a jungle room with two beds. Initially I was concerned tha..." – EMulch
6 out of 8 (75%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.0
Service
 
4.2
Beaches & Pools
 
4.0
Dining Options
 
3.8
Room Comfort
 
4.1
4.2 out of 5
"My family and I stayed at Mahekal Resort for nearly a week in Feb. 2018. All of us (kids ages 10 and 13) had a fantastic experience. We booked a jungle room with two beds. Initially I was concerned tha..." – EMulch
6 out of 8 (75%) customers would recommend this product to a friend.
hotel grounds view of some palapas from Las Olas pool walk to beach beach view - lots of seaweed & small shoreline
All Customer Reviews
1-4 of 8 reviews. Sort by
April 10, 2018
Mahekal = Magical

We had an outstanding week's vacation, spending most of our time on the resort property. The breakfast buffet had so many great selections - and definitely eliminated the need for a full lunch. The pools weren't great, but who needs them when you have great beach, surf and palapas. Nearby shops galore if you really wanted to leave the beach, and some really good nearby dining options to mix things up. Finally, our service was phenomenal. We hope to get back again soon!


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Overall Rating: 5
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Twin Cities, MN
Age: 55-64
Travel: 1-2 trips/year

February 24, 2018
Risky purchase without a room guarantee!

Overall we enjoyed our stay though it started off rocky. Perhaps we just caught them on a bad day, but the front desk staff was not altogether helpful or welcoming when we arrived. Our room was not ready, even though we were there after the advertised "check in" time. We waited almost 1.5 hours after arriving to get into our room, without any explanation or apology from the staff on our wait. When in our room, we realized we had been given two smaller beds instead of one king, which we had requested. We asked if we could change to another room and were told "nothing else was available." When we brought up the fact that we had requested a room with a king bed they told us the request did not mean that anything would be guaranteed. Obviously the bed configuration was not the end of the world, but considering this trip was a splurge for my husband and me and the only week of vacation we'll have together this year, it was very disappointing. When we went to check on our luggage, we found our suitcases sitting on the front sidewalk exactly where we had left this 1.5 hours ago. We were a little surprised to find that no one had moved them or was even keeping an eye on them. We picked up our own bags and carried them to our room ourselves. The other let-down was the "beach view." I had paid extra for a beach-front Palapa and we had a tiny sliver of beach barely visible between the other Palapa's that were in front of ours and closer to the beach. The Palapa was also right on the edge of the resort facing a very busy public street. All night long we tried to sleep over the sounds of loud music, car alarms and other street noise. We slept horribly the first night. We tried to make the best of things the next morning, but both my husband and I were individually frustrated and thinking to ourselves "we spent a few thousand dollars for this?" In a bit of desperation, I thought to go ask about changing rooms if another one came available. We were lucky that there was a different staff member on duty that morning who took pity on me and told me about two different rooms that would become available that afternoon. She let me walk around and check them both out and then I chose one to move to. The annoying part was that we basically had to check out and then wait around to check in again, leaving us room-less for four hours. It was definitely worth it in the end. The new room had a king bed, a better beach view and was more insulated from the street noise. Had we not been able to change rooms, I know for a fact our experience here would not have been as positive. That is why, ultimately, I don't think we would return and I would not recommend this to anyone else. As their policy seems to be, they won't guarantee any room and your "request" really means nothing. It is far too risky to spend a few thousand dollars for this resort when you don't know what you're going to get. Some of the Palapas were beautifully situated, others were in pretty bad locations (like the original one we were in on the street; others backed right up to a loud pool bar, or were right on the edge of the beach and literally had beach chairs up to their front door). If you're lucky and you get a good Palapa then you might really enjoy your stay. The PRO's of this resort: it's very pretty, with gorgeous floral arrangements and lights at night that make for an awesome ambiance. The restaurants on site were all very good. Most of the staff were attentive and friendly. The pools are nice and seem to be mostly clean and well-kept. Each Palapa has a front porch with a hammock, which is fun. CON's of this resort: the beach-front is small!! (a lot of people said it might have had something to do with the hurricanes last season washing away some of the shoreline). The pools did not have enough lounge chairs around them, so it was like an Olympic sport each morning to get a chair reserved before someone else. No TV in rooms or really on the entire property (not a huge deal but would've been nice to know beforehand. We went during the Olympics and didn't get to see any of the coverage of events. They do have a few tv's in the central bar on the resort but they only played music video channels the entire time). My main takeaway is this: your whole experience will depend on what Palapa you get. Had we not been allowed to change rooms, our experience here would've been pretty poor. If you DO choose to stay here, my advice would be to skip the "ocean view' rooms. Most of them had very small slivers of ocean available, so save your money and get a garden view room, and put that extra expense towards a few rounds of their delicious pina coladas and fresh fish ceviche!

view of some palapas from Las Olas pool beach view - lots of seaweed & small shoreline
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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
3.0
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From: Missouri
Age: 25-34

February 21, 2018
Great Get Away!

My family and I stayed at Mahekal Resort for nearly a week in Feb. 2018. All of us (kids ages 10 and 13) had a fantastic experience. We booked a jungle room with two beds. Initially I was concerned that the room would be too small, but it ended up being perfect as we did not spend much time inside. We did utilize the outside "porch area" (table, two chair and two hammocks) a lot. Other reviews have spoken about the unpredictable wi-fi, but we did not have any problems connecting. The pools were all well taken care of and the water was deliciously warm. The ocean was mere steps away in all of her glory. Our package included daily breakfast; the buffet was always delicious with a new special daily. Bolis Bar has a game room with pool, shuffleboard and ping pong and usually a soccer game on the TV. My kids loved it. The staff at the resort were ALL friendly and smiling. I honestly did not see a single disgruntled employee. A few things to be aware of. All charges made while at the resort are billed to your room so try to keep a running total in your head if you don't want a big surprise at the end. I did find the prices at the resort for food/drink to be more expensive then in town. The location of the resort to 5th avenue with all of its restaurants and bar is awesome. Truly steps away. We rented a car and were always able to get parking on the street in front of the resort. This is a great resort in a great location, You will not be disappointed.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Minnesota
Age: 35-44

February 6, 2018
WARNIND SEWER SMELL!!!

So we booked this Hotel for January 2018 and stayed 8 Nights there o boy this was a nightmare..our experience was horrible this is the worst overpriced and oldest Hotel what we ever booked and we traveled about 25 times to Mexico..lets start :this Hotel claims itself a 4 Star Hotel absolutely wrong it is maybe a 2 Star Hotel lets explain : The rooms are old and outworn and dirty full with dust the Palapa roof smells like Urine all the dust from the roof comes down on your bed when you sleep when it is windy the room smells like sewer when it is raining everything is old and outdated the shower is disgusting and dirty the floor is concrete and full with dirt and spots from sun oil and urine and i don't know what else from previous Guests everything is old and smells ...look at the pictures! Also it is very noise in the rooms you hear everything from your neighbor the reason why ? You don't have windows only some wood frame...So lets talk about the beach..there is no beach and this little one what is left is full with seaweed the don't even clean it not ones in 8 days also you have all the people from the other hotels who are sitting there in front of you so no privacy and no beach...but and this is the WARNING the whole Beach are stinks and smells really harsh about Sewer the whole day every day you can even smell it at the reception from the Hotel this is really disgusting also the sea smells! The Hotel tells you its from the Mangroves but this is a lie i talked with several people there(locals) they say all the same it is SEWER from the surrounding Hotels and grey water what comes from the City so your Kids and you are swimming in Sewer!We never had this in Mexico never so please do your self a favor and book a other Hotel you can't swim there!!!Forget the Pools there Pools are also dirty and of course you have this nice smell the sunbeds are outworn and always wet from the rain water they don't cover them so they getting moldy i never saw this before ..! Also there prices in the restaurants and at the Breakfast buffet (buffet is average and all morning the same) is tripled for example you can't drink the coffee at the breakfast buffet it is water and tastes disgusting when you order a one shot espresso they charge you 65 Pesos for one shot espresso without tips really???All Drinks and the food are overpriced too! Make yourself a favor and go to the City...there you pay 20 Pesos for a espresso .So and the noise :Yes you hear everything when they have a Weeding (so three times a week loud music covers the whole Hotel till in the morning !)you hear everything from the Clubs and so on you can't relax so your vacation is ruined .I normally don't write reviews but this Hotel needs a completely makeover and a new Management i don't understand why people book this Hotel i also got trapped about the good reviews but trust me they are very wrong...The last at every bill you should tip there servers OK i don't have a problem with that but and this is crazy i talked with them (fluent in Spanish!) they don't get this tips only a small amount from them so the rest goes to the Hotel so you pay again for this disgusting Hotel .. please Tip them in Cash i think this is what they can keep...So that's it i strongly advise you not to book this Hotel you will regret it and you lose your hard earned money!Thx

WARNIND SEWER SMELL!!!
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Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
1.0
Dining Options
 
1.0
Room Comfort
 
1.0
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From: Colorado
Age: 45-54
Travel: 3-6 trips/year

Room Information

195 guestrooms with A/C, ceiling fan, in-room safe, hair dryer, room service ($), walk-in shower, Wi-Fi and private balcony or terrace with a hammock and just a few, short steps to the beach.

Room Details

Garden View
Hotel/Studio Unit Details

Garden View Palapa
Hotel/Studio Unit Details

Ocean View
Hotel/Studio Unit Details

Ocean View Palapa
Hotel/Studio Unit Details

What's to Love

Newly remodeled, this boutique retreat's bohemian vibe is located right on the shores of Playa del Carmen.

 

What We'd Change

You won't have a TV in your room, but you want to "unplug" and you've got Wi-Fi to keep you connected.

 

Why You Should Go

Ideally located with palapa-styled accommodations and hammocks on the balcony, here you can for sure chill.

Available Amenities

  • Beach
  • Room Service ($)
  • 4 Restaurants
  • 3 Bars/Lounges
  • Massage/Spa Treatments ($)
  • Snorkeling ($)
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Breakfast Included
  • Watersports Center ($)
  • Tour and Island Information
  • Dive Shop ($)
  • Gift Shop ($)


Nearby Excursions & Attractions

  • Beach
  • Dive Shop(s)
  • Eco-Adventure Tour(s)
  • Golf Course(s)
  • Mayan Ruins
  • Nightlife
  • Shopping
  • Snorkeling
  • Watersports Rentals

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Mahekal Beach Resort

Calle 38 Norte sin numero

+52 984 873 0611

Hotel Description

Mahekal Beach Resort: Boutique Palapa in Playa del Carmen

Located in the heart of Playa del Carmen, this beachfront boutique mixes an authentic Mayan-inspired experience with a boho-chic vibe, creating one chilled out vacay for you. The palapa-style guestrooms include your own private terrace, a hammock for some serious napping and a TV-free room so you can really unplug (dont worry - you can access the state-of-the-art Wi-Fi system.) With the beach just steps away and the swaying palms soothing your spirit, this escape from reality will knock your flip flops off.

DINING

Cocina
Type: International
Hours: Dinner - daily, 6:30pm-10pm.
Description: Dine on fresh ceviches, crisp yucca fries & succulent fish.

Itzi
Type: Light Bites
Hours: Dinner - daily, 11am-7pm (weather permitting).
Description: Refreshing cocktails & light bites.

Las Olas Restaurant
Type: International
Hours: Breakfast - daily, 7:30am-11am; Lunch - daily, noon-5pm; Dinner - specialty nights - hours vary.
Description: Dine on a variety of cuisines.

Fuego Cantina
Type: Mexican
Hours: Breakfast - seasonally, 7:30am-10am; Lunch - daily, 11:30am-4:30pm; Dinner - daily, 7:30pm-10pm.
Description: Fuego, offers an ever-changing array of Mexican cuisine that is locally sourced from the surrounding area, in step with the seasons and tides. Reservations required for dinner.

Mayan Culinary Casita
Type: Mayan
Hours: Lunch only. Min of four people and reservations required.
Description: Featuring authentic dishes prepared by Mayan descendants using flavorful and aromatic spices, Mayan Culinary Casita offers a truly unique dining experience.

Ice Cream Corner
Type: Ice Cream & Dessert
Hours: Daily, noon-8pm.
Description: Homemade ice cream, desserts, coffees & sparkling waters.

All hours are subject to change.



BARS/NIGHTLIFE

Boli's Bar
Daily, 11am-midnight; Happy Hour, 5pm-6pm.

Itzi
Daily, 11am-7pm (weather permitting).

Fire Pit at Mahekal's Beach
Each Friday the beachside fire pit is the place to unwind. Try handcrafted Margaritas, mojitos or martinis. Sample mojito flavors include: Classic, Passion Fruit, Cranberry, Cucumber, Watermelon and Sparkling. Wine, beer and live acoustic jazz music are also available. Friday's 8pm-10pm.



BEACHES AND POOLS

Nestled on 800 ft of pristine Playa del Carmen sands, this haven provides palapas for your swingtime snoozing and four pools where you can soak up the sun. You'll also have a poolside bar and a fire pit on the beach, which is quite popular. Beach on.

SPORTS/ACTIVITIES

Water

Available for an additional charge:

  • Diving
  • Fishing trips
  • Snorkel tours
  • Watersports
  • Standup Paddleboards
  • Kayaks

Land

  • Mayan painting classes
  • Mayan cooking classes
  • Tequila tasting


INTERNET

Complimentary Wi-Fi is available throughout the resort.

SPA SERVICES

The Mayan-inspired Revive Spa offers a one-of-a-kind cultural journey with the peace of a boutique spa experience. Massages, facials and a beauty salon will pamper and rejuvenate your soul.

WEDDING/HONEYMOON

A celebrity choice for matrimonial escapes, Mahekal offers a variety of wedding packages. Please contact the resort directly for more information.

CHILD CARE

Babysitting services are available at the resort.



ADDITIONAL INFORMATION

Location
Mahekal Beach Resort is about 50 minutes from Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 2-night minimum stay is required at this resort from Jul 26-Aug 20, 2017.



All hours, fees, amenities, information and services are subject to change without notice.
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7 Days a Week - 5am to 3am EST

All Mexico - Riviera Maya Resorts