Lifestyle Tropical Beach Resort & Spa

This is my 9th trip booked through Cheap Caribbean - & the only place I would not return. The resort is beautiful. Pools are beautiful. The VIP beach lounge area is beautiful with lots of beds, the best drink menu at the resort and the best food. The problem is you had to walk down steps to actually get in the water and enjoy swimming at the beach. The other problem is during our 7 day visit - we got service at the beach area ONE time! We were a group of 4 women tipping generously. The staff would literally look you right in the face as you were attempting to order drinks or food, with money in hand, and walk right by you! There was supposed to be free wifi at the beach area, and I was never, not once in 7 days able to connect. The staff at the pool bar would give you whatever they wanted when you ordered a drink. One in our group told the gentleman "this is not what I ordered", he looked at her and said "then what is it?' And again, she was standing there with money in her hand to tip. The rooms were similar to a Super 8 in the states. No problem, we didn't expect to spend much time in the room anyway - But - the bathrooms had windows, and ours had clear glass, not frosted glass. You could literally stand in the hall and look directly into our shower and sink area. If you got close to the window you could look down and see our toilet area. We just put a towel in the window and made do. Food was adequate. There were many birds in the open air buffet, Casa Blanca - which was fine, but they did get on the food and 'do their business' and the staff never -that I saw- removed the soiled food items. For a Lifestyles resort I was shocked at the lack of service. Again, it was absolutely beautiful and for the price, it was worth it - but I would not return to this resort again and could not recommend it simply from the lack of service.

I was there for a week. The service was not good. If you are not a memeber of the vacation club, you are treated differently and they actually told me this when I went to the presentation. They told me when you become a member you will see the difference. My room had a leaky shower head and a see through glass window that faced the walk way where everyone passes by. It took them 3 days to fix the window. The Casablanca buffet was not that great not a lot of selection. When I asked about different things that was going wrong in my room I would be passed off to someone else. You are constantly being bothered asked to purchase something on the Resort. I would recommend going somewhere else if you want to have a good time.

I was pleased with the overall dining and service, however my room 4118 had water drops coming from the cooling system, I informed the front desk as to the problem a maintanice worker cae to the room and did a once-over, however the same problem persisted, the room always felt damp and as a result my clothing was also, and I can't forget about the T.V which was fuzzy as the first maintanice arrived he couldn't speak English therefore a second worker arrived that I could communicate with, and within 45 minutes I had a clear picture, so when your representative Rita gave me the opportunity to invest in your properties as a VIP member I had to decline. One more thing the bathroom was horrible.

I booked with cheap Caribbean and we were the lowest level of accommodations. The resort has at least 5 different “levels” of membership, signified by wrist band color. The low level meant access to the least number of beaches, restaurants, etc. I requested a newer building and was denied. True to the reviews, the older buildings were in need of many repairs. The shower drain was clogged with roots and flooded with every shower. Broken windows meant plenty of mosquitoes in the room. You are forced to spend several hours on a tour where they push time shares. The only wine for the cheap bands tasted like cough syrup. I could not get a mimosa or cappuccino anywhere that the cheap bands were allowed. There are some pros. The beaches were all nice. The food was good. The entertainment crew was fantastic. Overall, I would spend a bit more and go somewhere less frustrating.