Lifestyle Tropical Beach Resort & Spa

Weather was great, Because main pool was under renovation we got very good price,and were given rooms close to another pool where all activities were going on.till 6pm. Resort staff recognized us and we them. It was real "welcome home" We (2 couples) will be back ! if price be reasonable . Advice to the smokers going thru Puerto Plata airport.. If you ask waiters at the departure room ,if it is somewhere smoking room,they say yes ,but cost $30 for smoke. They do not tell that Premier Club in smoking area has free snacks and drinks

This was an amazing trip for an amazing price. I read the previous reviews and got a little scared, but the people who are complaining and giving it 1 star don’t deserve your attention. The resort is BEAUTIFUL, so many amazing pools and the most beautiful beaches! I got the VIP a package after I got there (because you have to go on a tour, which isn’t bad, it’s actually pretty fun if you enjoy your time in the sun and riding on golf carts looking at mansions) and the VIP package really enhanced my experience. Definitely worth it all!! I will be going back.

I had the time of my life i,t was a truly Excellent trip ,from the moment I got there everything n everyone was excellent thank u

Not impressed, even after this hotel was recommended to me by a family member. Don’t get me wrong, the Dominican is beautiful, but I expected much more. Starting with the check in process, which took close to an hour in an non air conditioned 90 degree humid open room. There was no order, multiple people cut the line, and the front desk staff (all 3 of them working on a super busy check in day- Saturday) had nothing to say about it and/or just couldn’t keep up. When we signed in we were told we were being given 2 wrist bracelets ($200 a piece to replace), 2 room keys and 2 keys towels. We get to the room, which was barely broom swept, with sand and dirt left behind from the last guests and there’s 2 bath towel and 1 random blue towel (blue towels are pool towels, white towels are bath towels). The housekeeping staff pays no attention to detail. I sent my husband back down to the front desk to ask about the towels and they tell us don’t worry we can get towels for the pool at the pool. Cue the next day when we go to the pool towel center and they tell us, “exchange only.” Well that’s great but my husband used the one random blue towel to sop up the water leaked from the leaking shower stall door after showering that morning, then house keeping took the towel when they cleaned the room. So, back to the front desk for towels were we are told “it’s impossible” that we didn’t receive our blue towels at check in and even “more impossible” that house keeping took the towel from our room. So now, I’m livid that I’m being treated like a criminal over TOWELS, because i would’ve bought my own for all this mess. Nevertheless, we were sent back to our room to wait for “10 minutes for towels to be bought to us.” An HOUR later and 3 phone calls to the front desk and we are finally prepared with towels for the pool. We decided to make reservations for Rodizio that night, as it was my birthday, the reason for the trip. We were informed at guest services that men need long pants for this resturant and told the lady “oh, maybe we should book elsewhere because my husband only bought dress shorts not dress pants” to which she responded “oh dress shorts will be fine!” We show up to dinner and are greeted by a very ignorant hostess who then informs us my husband cannot come in because he isn’t wearing long pants. Mind you, there’s men in long jeans and t shirts and sneakers and my husband has polo shorts, a polo shirt and loafers on. We tell the hostess what the lady in guest services told us and it’s still a no and somehow her attitude gets even worse. This interaction ends with me in tears out of embarrassment, due to the way she treated us, on my birthday. We return to guest services the next day to get our reservation back (only allowed so many reservations at restaurants depending on how many nights you stay- but the food and service at the buffet is better anyway) and the same exact girl, who told us the day before that dress shorts will be fine, angrily informs us “long pants only.” Maybe her attitude had something to do with the unhappy guests she served before us- as the were reaming her a new one in Spanish for 10 minutes before it was our turn. I could’ve died when she said that and informed her of what she told us the day prior, not a single apology was given. They shut the main pool down mid week for renevations- Wednesday (we vacationed Saturday to Friday), which made the small pool outside of our room VERY crowded and loud, with few spaces to sit. Anyway, long story short- there’s better places to stay in the Dominican, I wouldn’t stay at a Lifestyle resort EVER again, and if you decide to stay bring your own pool towels. The one good thing about this resort is the Casablanca staff and food- they go above and beyond.