InterContinental San Juan

I will start by saying I was very skeptical at first about this resort because of reviews I read from a few years ago....I am so glad I went with my gut and chose this place though. Upon arriving everyone and I mean everyone were so polite even though we didn't arrive until about 930 pm. The checking in process was quick and efficient, and everything was explained to us. We first checked out our room then explored the property. We chose the King Superior Laguna view room, the only thing I would change is the size of the shower (my boyfriend and I are tall people) but other than that it is great! Lots of amenities from a hairdryer and an iron all the way down to a manicure set at our disposal. While exploring the grounds we found out the bars close around 1 and the beach access is locked somewhere between 9 & 10 to keep out non guests...but...if you leave the hotel, take a right and walk under 2 blocks you have the beach right there! Chairs for guests are set up around 9am and there are tons of them! They also rent umbrellas, large tents and jet skis. The towel claim area is set up nicely as well with big over sized towels and various sunscreens free for guests. The pool area is beautiful as well with a lite up waterfall and secluded grotto. Oh! They also have a playground for kids as well as a daycare area for them if you want them out of the sun for a bit. There are plenty of places to eat within walking distance, the best we've found so far is Platos. We also wanted to visit Old San Juan, the valets at the front had a taxi for us within minutes and the drive was less than 15. Overall I have nothing but great comments about this resort and plan on making it my "beach go to" every year. It has something for everyone from couples to families.

My family and I have been to San Juan several time over the years. This hotel has one of the nicest pools and beaches around. The rooms could be nicer but we didn't plan on spending much time in the room. Drinks and food are way over priced but there are options near by. Food and beverages can be bought across the street at near by stores.

I really enjoyed staying at this location and would definitely come back. The location was great, the rooms were clean and the staff was very helpful and attentive (if you're at the swim up bar Javier and Paco are the best bartenders) ;)

I arrived at the hotel around 9:30am as I had an early flight. My room, understandably, was not ready. Front desk personnel advised that I could check my bags with the bellmen and enjoy the amenities and they would call when a room was available. Checkout is 12pm. At about 2:30, after having spent a few hours out by the pool in my traveling clothes and taking a nap in the lobby, I was feeling a little optimistic. So, I went to the front desk to ask if a room was available. I was told, "we will call you." At around 3-3:30pm some other members of my party arrived and checked into an identical room as the one I had purchased (Laguna room with 1 King bed). So, at 3:53pm, I went to the front desk to ask if there was a room available. Check in time is 4pm. At this time, the front desk personnel was quite rude and advised again that there were no available rooms and someone would call when my room was ready. By this time, I am very disappointed. So, I wait about 10 more minutes (since check in time is 4pm) and I go back to the front desk. This time, I asked for a manager as I still had no room. The manager asked the young lady "is this the one?" as she motioned toward the computer screen. She did not look at me, she did not address me, she did not apologize or say hello. She simply pulled some key cards and said "we upgraded your room" gave me two keys, and walked away. Later, on my last morning in the room, I got stuck inside as the door handle came completely off when I tried to open the door. I called down to the desk and maintenance came upstairs and opened the door from the outside. He stated that he could not fix the door until we left so we would have to "be gentle." For the rest of the morning, we had to have someone push the door from the outside while we turned the knob on the inside in order to get out of the room. Finally, when it was time to check out I went to the front desk as the website was down. When I reviewed my charges, I was charged for Smart Water from the mini bar. (My mini bar was stocked with Figi, and I'm pretty sure there was no Smart Water). Nonetheless, we hadn't removed any water. In fact, we bought a case of water from CVS across the street on our first day while waiting for a room. I told the young lady at the front desk that we had not moved anything from the mini bar and she advised that hotel policy is to charge for items touched at the mini bar as they are motion sensors. I assured her that no one touched the mini bar and she proceeded to ask me if I had signed a form on the first day acknowledging hotel policy. :/ Needless to say, I will not be returning. I have to mention William though! He's one of the bellmen at the property and was very nice and accommodating. In fact, on my last day I was visibly upset and he offered a kind word and assured me that if there was anything he could help with, he would be happy to. He was very nice to both myself and my boyfriend from the moment he removed our bags from our shuttle vehicle. From then on, whenever we saw him, he displayed a warming smile and pleasant conversation. William was the nicest person at the entire hotel!