What We Love
- Delight your palate at the AAA, Four-Diamond restaurant located onsite.
- Take a moment to soak in the beautiful majestic of the ocean on Isla Verde Beach.
- Round out your night with fantastic musical performances at the onsite I-Bar.
Things to Know
- The resort is only 5 minutes from the airport.
- The flash of the city with the seductive ebb and flow of the beach make this resort a hotspot for adults. Beaches, bars and Bioluminescent Bay beckon!
- The resort is perfectly suited to couples and families alike.
Resort Details
- Akua BarLocated at the Lagoon pool, this casual swim up bar serves light lunch and popular tropical cocktails a step away from the clear blue water.
- AleliAs the hotel's main breakfast restaurant guests can enjoy a fresh buffet or à la carte spread of traditional favorites, featuring stunning ocean views and overlooking the property’s lagoon view.
- KarayaThe resort’s indoor/outdoor main bar serves local cuisine specialties and the best martinis and cocktails in a contemporary setting with fire pits.
- La BodeguitaOur quick service café and wine bar offers an array of light gourmet breakfast, lunch and evening delights.
- Ocean BreezeKnown for having Isla Verde’s only toes in the sand oceanfront bar, guests can enjoy breakfast, lunch, and dinner with a view at the Mediterranean inspired oceanfront restaurant.
- SAK-IOffering an exceptional culinary experience in a contemporary wood and stone dining room, SAK I serves innovative Asian fusion cuisine incorporating tropical Latin flavors.
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Babysitting†
- Baggage hold†
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Babysitting†
- Baggage hold†
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Concierge desk
- Elevators
- Exercise gym†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: European Plan†
- Non-smoking rooms available
- Parking†
- Pool
- Restaurant†
- Room service†
- Safe deposit box
- Sauna†
- Shopping mall†
- Spa†
- Tour/sightseeing desk
- Valet parking†
- Wakeup service
- Water sports
- Business Services†
- Internet Access†
- Please contact the hotel for additional information.
† Fees may apply
- Children's program, onsite
- Direct access to a beach
- Fitness center on-site †
- Gym †The property’s 24 hour fitness center boasts ocean views and features state of the art Life Fitness machines from cardio and strength training.
- Hot tubThere is 1 indoor hot tub and 1 outdoor hot tub.
- Motorized Water Sports †
- Non-Motorized Water Sports †
- PoolThere is a large free-form pool, set in a lush tropical gardens overlooking the beach. This property has swim-up bars.
- Sauna †
- Spa †The Akua Spa offers a variety of signature treatments from hot stone massages and sugar scrubs to calming facials. Spa amenities include six spa therapy rooms, two unisex relaxation areas and a water ritual area that includes a sauna and steam room.
- Steam bath †
- Golf †Golf course located within 5 miles of the property.
- On-site EntertainmentMusic in lobby, several nights per week
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4036 reviews
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Jan 29, 2026Don't let the "Royal" in their name fool you
Don't let the "Royal" in their name fool you or their proximity to the airport or cruise ports. Just avoid this hotel, period. A few notes from our stay: - The rooms are falling apart - The front desk staff are unhelpful and rude - They were out of towels by mid-morning - If you arrive early, your room will never be ready, but an identical room will be available for $150 early check-in charge, weird /s Out of all the hotels we vacationed at over the years, this had to bring about the most stress out of all of them. We wrote to corporate and received similar response we had at the hotel. Easy to say that we won't be staying at Sonesta Hotels ever again.
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Jan 28, 2026
Royal Sonesta San Juan condition
I would like to report a maintenance concern at the hotel driveway area . The entrance lights are not working, and the lights from the hotel side-walk area are also not functioning. For a high-end property like The Royal Sonesta San Juan, this condition is concerning and does not reflect the standards expected of the brand, particularly regarding guest safety and presentation. I hope this issue can be addressed promptly.
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Jan 28, 2026Great stay at the Royal Sonesta
This was my first time staying at the Royal Sonesta but won’t be my last. I usually stay at the El San Juan next door but the room rates there have gotten so expensive, based on reviews I opted for the Royal Sonesta. My first impression was very positive. We arrived at the hotel around 1pm. The woman at the front desk was super friendly and helpful. Our room was ready upon our arrival which was a pleasant surprise. Check in was quick and easy and within 30 minutes we were down on the beach. Beach staff was quick and we grabbed two chairs with an umbrella. We had lunch a few times at the beach front bar. Service was good and the food was also. Husband got the smash burger which he loved I had the chicken sandwich and caesar salad, both of which were good. We opted for the breakfast buffet one morning. There were plenty of selections and also an omelette station where you can have your eggs cooked to order. Room service was fast also and the food arrived hot. Housekeeping was fantastic. We received service daily and if we needed anything sent to the room, it arrived within 10 minutes. Typically on vacation I spend half the day at the beach and the other half in the pool. I did not even swim in the pool this time. The beach was so wonderful. The room was more than sufficient. We had an ocean facing room with two queen beds. There is an ample size table with two chairs and also another chair and ottoman. Plenty of drawers and closet space for all your belongings. We had such a wonderful stay here that I hate to leave, but I look forward to my next visit. I can’t complain about one thing here. It was a fantastic stay.
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Jan 26, 2026
Formal Complaint Regarding Health and Customer Service Experience
I am writing to formally express my deep disappointment and concern regarding my recent stay at your hotel. What was intended to be a relaxing and enjoyable experience was completely overshadowed by a serious health issue and unacceptable treatment by your staff. During my time at the hotel, I used the pool facilities and shortly after, I developed a skin condition that was later confirmed by a medical professional to be ringworm—a highly contagious fungal infection. This is not only distressing and uncomfortable, but it also strongly suggests that the pool areas were not being maintained or sanitized according to proper health and safety standards. What made this situation worse was the complete lack of empathy and professionalism shown by your staff. When I reported my concerns, I was met with rude, dismissive behavior, and no one took any real responsibility or offered meaningful assistance. At a time when I was clearly emotional and upset, I was treated with disregard, which only added to my stress and frustration. I trusted The Royal Sonesta brand to provide a clean, safe, and respectful environment. Instead, I left with a contagious skin infection and a terrible customer service experience. I believe this matter requires immediate attention, not only for my own peace of mind, but also to protect future guests from similar harm. I am requesting: • A formal apology from hotel management, • Reimbursement for any medical expenses related to this infection, • And a thorough investigation into the sanitation protocols for your pool and spa areas. Please take this matter seriously and respond at your earliest convenience. I look forward to hearing how you plan to address and rectify this situation.
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Jan 20, 2026
LOVE THIS HOTEL!
LOVE THIS HOTEL! My husband and I visit every year on our anniversary. Love the food, the beach, the proximity to the airport and most of all the excellent customer service!
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Service fee: 22% per night, per room Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
- Check In: 4:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 21
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed