Iberostar Selection Paraiso Maya Suites - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8721 reviews

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  Special Italian Evening at the Restaurant

  I wanted to specifically write about the Olivetti Trattoria and in particular our waitress Mary. She was very efficient, welcoming, and attentive to our needs during a delicious meal. The food was very good, meeting our expectations but her care in service and checking exactly when we might need something without being oppressive showed her skill at her job. Thank you Mary, for helping to make the evening special.

  Dec 20, 2025
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  The best week with Family!

  Felt inclined to leave a review because of what a wonderful experience we had here this week. Incredible food, staff, drinks, and overall experience. We were first booked with Lindo and they asked if we’d like an upgrade to Maya and given the better rooms and more to do, we obliged. They did give a great price for the 4 nights we were there! The room was amazing with a king bed, bunk beds, ceiling fans, with a private pool area right by the water park. The wildlife was incredible we loved watching the coaita try to steal food, the peacocks and iguana were awesome as well. We spent most of the days by the beach where Hugo and his buddy were awesome and made the best drinks. The one downside is that there is not service at your seats which we’re used to, but it was a quick walk to the bar. The bar food was great as a snack, but wish they changed it up a bit from burgers, but the kids enjoyed it. The food was awesome at every restaurant we definitely kept saying how good the food was. The reservation situation with the steak and Japanese restaurants was a let down there was absolutely nothing and when we called concierge to help they did nothing with no follow up as they told us reservations open on Wednesday- there needs to be a better system here so everyone can enjoy. The mall with shows and activities was so great for kids along with Star camp.. wow what a great perk, our kids loved it we got to enjoy a day together along with a date night. The grounds themselves were beautiful and well kept and we never had to fight for a seat. One recommendation is to update the app with a map of some kind, an interactive map would be so helpful.. it’s easy to get lost! Overall, we can’t wait to be back we had the best experience and no one was pushy to sell us anything we said no thank you and that was it. Thanks for the best week!

  Dec 20, 2025
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  Great Place to Relax and Enjoy

  Wonderful place to relax. The staff were kind and helpful. They would make sure we had an enjoyable stay. Yessica was especially helpful. She took the time to learn about what we liked at the restaurant. She made recommendations based on our questions and comments.

  Dec 15, 2025
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  Good overall resort!

  Lobby: Quick check in with front desk but immediately approached and pressured to go to a breakfast meeting to become a club member. Our room was ready well before check in time so we were able to go directly to our room which was nice. The cleaners seemed to come around 9am sometimes and are very fast. Room: Rooms are very nice, clean, updated and spacious. The bed was comfortable and had lots of pillows. We had lots of space, probably more than we needed. Large jacuzzi tub which took a while to fill but that was fine. The fridge was well stocked with drinks. It’s important to know that none of the buildings here have ocean view rooms. You can purchase a “near pool” room which will locate you to one of the pools or “near beach” which is a closer walk to the beach. Our room was closer to the lobby on the ground floor. The location was nice to access the lobby and walk to the golf course, but felt a little closed in for that reason. If you want a more open view from your balcony, I would request a “near pool” room so that you can look out into the open space of the larger pool areas. Food: We headed to the buffet the first day and a lot of the meat and food was room temperature-chicken, lasagne, pork. Then at dinner the calamari breading was soft and also nearing room temperature. The steak and lobster were good and hot! Our server was fantastic and on the ball. The cold or warm temperature food at the buffet continued throughout the entire stay depending on what you ate. The eggs Benedict was cold every morning. The heat lamps overhead weren’t large enough to cover the food so I suspect that’s partly why, on top of things sitting out for a long time. I saw them bring out a new tray of calamari but put the few small remnants of the old tray in with the new one. You can have the cooks make you something hot and fresh on the grill so I started doing this. Sliced meat and sandwiches out on display not on ice. A few members we spoke to said they noticed good quality has gone down within the past year. My stomach was on and off the entire time and I was completely out of commission 1 day. This may or may not be a dealer breaker for me because of the discomfort I felt basically every day being there. I don’t drink much so that’s not it. My husband was fine though! The star cafe was really cool and even had matcha! It was like a little resort Starbucks! Water: This is a plastic free resort so you get 2 glass bottles and fill them at refill stations. A club member there suggested my stomach could be due to the water as they have a similar experience, although it’s supposed be filtered. A La Cartes: Really good and tasty, calamari was cool at La Marina the first time but hot the second. It’s nice that most restaurants don’t require reservations. You can order as many appetizers or entrees as you want, not limited to 1 per person. A lot of the restaurants have lobster and it was decent for the Caribbean! It was very easy to book reservations (for the few restaurants that require one) on the app which was nice. I’ve been to places before where the app hardly worked and you had to chase around concierge to book for you and by then only later times were available. Staff: The staff is lovely, attentive, very helpful and spoke good English. Our room was freezing cold so they brought blankets and sent maintenance right away to fix the issue. Whatever regulates the blowing cold air was broken. Concierge was fantastic, they knew I was sick and kept checking in on me. They ordered medication for me from the mobile pharmacy that was delivered right to the lobby. They helped with reservations for a la cartes and even got my tee time refunded for me the day I was sick. There was basically always someone at the concierge desk. I have a ton of respect for all the staff as they are really great and help make the experience a good one. Iberostar Resort Credits: Make sure you check these in the app before you book anything. We didn’t know until the receptionist at the spa told me about them. You get $25 off per $100 spent. This also applies to golf but the clubhouse never told us. Golf: Nice course. It’s a bit long and hilly but manageable for most golfers. The food and drinks are all included there if you golf. Make sure you email the clubhouse before you get there for tee times pargl5@iberostar.com. When it’s busy, they run a 8:30am shotgun start. The clubhouse restaurant has good and hot food! The staff was great there too. Pool: The main pool closest to the beach is very busy and fairly loud. It’s hard to get chairs unless you’re early. To get away from the noise and find a chair, you can move to the abutting pools towards the lobby. The next less busy area is the sports pool that is 4’8” deep so if you’re short you’re barely keeping your head above water lol. There are several bars along the pool strip and poolside bar service. Beach: The beach is very nice. We always seemed to get chairs there, nice bar and grill right on the beach. Soft sand and nice walk out into the ocean. Other: There is incense in lobbies. I am sensitive to smell and got over it fast. The Snake bar was cool but since it was in the lobby it’s all indoors. This lobby is not open and airy and is closed in, but nice that the restaurants are mostly all located here and air conditioned. It is very family friendly, lots of activities and areas for the kids. The spa was kind of cool, an added perk and you got 2 hours a day free. You have to book a day in advance but they were able to get us in the same day once. Overall: As travellers with no kids I would likely opt for a more quiet adults only resort next time. This resort is usually a bit pricier anytime I’ve looked but we got a decent deal going in December. I’ve been to several resorts and I did not find anything extra special about this hotel compared to other average decent “5 star” resorts in Mexico. I would not pay any more than we did to come here again.

  Dec 10, 2025
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  Wonderful 80th bday celebration at the Lindo - Maya

  We just returned from a week stay at the Ljndo celebrating my 80th birthday. There were 18 of us, (5 rooms). As always the staff at the Lindo/Maya far exceeded our expectations. From our amazing servers Benny, Rodrigo, Brenda and Irving, to Joe, our Ambassador. The amazing staff who cleaned our rooms WAS FANTASTIC. This trip was possibly the best ever. Table decorated with flower petals on numerous occasions As well as the best service for every meal. Flowers in the room, etc. Kuddos to each and everyone mentioned above. They are a true asset to Iberostar!!

  Dec 06, 2025