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Iberostar Paraiso Maya

Mexico - Riviera Maya

Our Rating
1-833-530-1630
4 Nights with Air from $729 All-Inclusive
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Time to savor all that warm, Mexican sunshine and hit the pools and beach with a fun, chilly cocktail. With sparkling bl ... More

Customer Rating 142 Reviews
Value
 
4.3
Service
 
4.5
Beaches & Pools
 
4.6
Dining Options
 
4.0
Room Comfort
 
4.3
4.4 out of 5
"The vacation started off as though it was going to be the trip from down below, because of the airlines leaving late missing our connecting flight. We were suppose to arrive at 11:30 am, but did not ar..." – kar718
134 out of 161 (83%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.3
Service
 
4.5
Beaches & Pools
 
4.6
Dining Options
 
4.0
Room Comfort
 
4.3
4.4 out of 5
"The vacation started off as though it was going to be the trip from down below, because of the airlines leaving late missing our connecting flight. We were suppose to arrive at 11:30 am, but did not ar..." – kar718
134 out of 161 (83%) customers would recommend this product to a friend.
Pool Bar dead roach on balcony consumed in mins by all the ants there as well. Snake bar..Rudolpho and Angel were the best in the bartenders great time on the beach Great Pools all the ponds at iberostar maya looked like this one, why are they not taken care of? feeding the swans Feliz Navidad..hey Daniel!
All Customer Reviews
1-4 of 142 reviews. Sort by
April 9, 2018
We love Iberostar!

Fantastic service, beautiful room, lots of dining options, and just an overall fun place for a family vacation. We love the lazy river and wave pool. This is our 4th time staying at this complex (two times at Paraiso Lindo and two times at Paraiso Maya) and every time has been fantastic. Ideal for families.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Longmont, CO
Age: 35-44
Travel: 1-2 trips/year

March 12, 2018
DISAPPOINTED

I have booked several trips with Cheap Caribbean over the past year and a half! I have been overly satisfied until this trip! I booked for myself and my 2 children and their spouses. It all started on our flight there! American Airlines. I had a seat that someone had broken off their headphones in the socket. The flight attendant basically said too bad that I was on a 4 hour flight with nothing to listen to. We were stuck on the plane at the gate for over an hour. We arrive in Mexico along with several other planes, customs was a nightmare! An absolute horror show!! Fighting, screaming,etc. On to the Iberostar Paraiso Maya (My all time favorite) Resort. We arrive there is no room booked for my son! Thank god we had our travel vouchers! I booked the trip in July of 2017 and traveled March 1, 2018! After being at registrations for over an hour they give my son a room! We all go to our rooms. ALL rooms booked as KING beds .. we all have 2 double beds. We spent our vacation sleeping in our own beds since my husband takes up a double bed on his own! My daughters room has ANTS! I went to the front desk to tell them to clean them, they didn't. Went to the concierge to have them clean them, they did but did not get rid of them. They were crawling on my daughters BRUSH! We have a video!! This is something I have never dealt with and wouldn't want to again!! My sons room never got turn down service or any special things the maids did for us, how sad for his wife. He didn't even get his room cleaned daily! With his room, they didn't have him listed and blamed it on Cheap Caribbean, and we called Cheap Caribbean and they blamed it on the Resort! Who's fault is it? That's not enough, there was a storm for our journey home! It was definite we were missing our connecting flight! Now it's a $200 per person charge with the airline and $600 night to stay at the resort?? WHAT? Well we had American Air change our flights and they put us on Delta so we could get home! Well they never cancelled our American flight so we were never confirmed. We flew home, over 3 hours to our connection with seats that did not recline. My husband has a bad back and hip! I asked for any upgrades they could not give them to me at the counter I had to go to the gate but because we were double booked we were late and all seats were given away!! The flight home was brutal for him! This trip the only thing good was the weather!! period. As I said, I have constantly referred people to Cheap Caribbean to book travel, constantly recommended Iberostar Paraiso Maya to only go through the most terrible experience when I finally take my children to see why I love the place so much! And it would be ok if at least 1 person was helpful, it was always the OTHER persons fault which results in TOO BAD! or they say if you didn't book through a 3rd party we could help you! I guess it shows you if you are going on vacation book direct so you can get taken care of. I'm so disappointed in Cheap Caribbean and Iberostar Maya


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Overall Rating: 3
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
1.0
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From: Rhode Island
Age: 45-54
Travel: 7+ trips/year

March 7, 2018
Best value vacation

We had an amazing vacation at Iberostar Paraiso Maya. The resort was beautiful, all staff was beyond accommodating and friendly. The buffets were plentiful and choices rotated daily. The pools were clean, there were plenty of daily activities for kids and adults. The beach was beautiful, though there was a lot of weeds. Staff told us that the seaweed is unpredictable and so they do their best to keep it cleaned up. Cannot wait to book our next trip back.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: New Hampshire
Age: 35-44
Travel: 1-2 trips/year

March 2, 2018
Mediocre at best!

If you are someone who’s never traveled to an all inclusive resort you would probably think this is a fantastic place. However, the food was just mediocre and the drinks are below average to pour unless you specifically drink high-quality drinks that you requested, though the mojitos were great! The service staff was absolutely fantastic. the room could’ve been a little better but not bad. The resort itself is great for children so I would certainly recommend it for kids. Location was great, the beach simply terrible It was full of large rocks, which many of the people we traveled with got cut on. Other iberostars cleared the rocks from the shoreline! Other than that the absolute worst thing was how pushy the employees were to try to get us to sign up for the club membership I’m just trying to enjoy my vacation I was constantly bombarded on many many occasions and I found that to be rude and unacceptable for someone spending large quantities of money to enjoy time with their family. I was also dragged into a quarrel between two hotel staff representatives regarding the sale of an excursion that was sold to me, they were fighting over the commission and calling my room to undercut each other to ask for me to meet them in an area of the hotel were the other employee would not be so they will not see this person getting the sale and commission, which I thought was very unprofessional. I would honestly not return to this hotel!


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Overall Rating: 3
Value
 
3.0
Service
 
5.0
Beaches & Pools
 
2.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: Indiana
Age: 35-44
Travel: 3-6 trips/year

Room Information

Iberostar Paraiso Maya features 432 elegant suites with balcony or terrace, situated in several beautiful Mexican-style buildings with a central courtyard. Each suite comes equipped with cable TV, air conditioning, ceiling fan, mini bar, coffee maker, telephone, alarm clock, in-room safe, iron and ironing board and a fully equipped bathroom.

Room Details

Junior Suite (JS)
Hotel/Studio Unit Details

Junior Suite Pool View (JSVP)
Hotel/Studio Unit Details

Junior Suite Superior (JSS)
Hotel/Studio Unit Details

What's to Love

The beachy shores are very wide and deep with soft white sands and bright blue water.

Service is impeccable. It's the reason this resort continues to welcome repeat customers.

Martinis at the Snake Bar are delish.

Each piece of furniture at the resort is a work of art handcrafted with Mayan touches.

 

What We'd Change

While it's not a polar plunge, you'll definitely find the pools and lazy river a bit cooler than expected. When you need to dry off, let the glorious Mexican sun warm you up!

 

Why You Should Go

You're a short 30 minutes from the airport. Fruity cocktails are waiting for you.

Lush landscaping with lots of different wildlife like cats, iguanas, cote and deer.

Start off your day with water aerobics, tennis, golf or one of the classes at the gym.

Pamper yourself at Sensations Spa the splurge is worth it.

Available Amenities

  • Beach
  • Business Center ($)
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Dive Shop
  • Fitness/Exercise Room
  • Golf Course ($)
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Nightly Entertainment
  • Parasailing
  • Scuba Certification ($)
  • Snorkeling
  • Internet Access ($)
  • Tennis Court(s)
  • 24 Hour All-Inclusive
  • Medical Services ($)
  • Game Room
  • 6 Restaurants
  • 5 Bars/Lounges
  • Theater
  • Elevators
  • Catamarans
  • Handicap Room Available
  • Wedding Services ($)
  • 24 Hour Room Service
  • Honeymoon Packages ($)
  • Beach Volleyball
  • Free Parking
  • Beauty Salon ($)
  • Babysitting Services ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dining
  • Dive Shop(s)
  • Golf Course(s)
  • Mayan Ruins
  • Medical Facilities
  • Nightlife
  • Parasailing
  • Snorkeling
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Iberostar Paraiso Maya

Carretera Chetumal - P. Juarez Km 309 Playacar

+52 984 877 2800

Hotel Description

Iberostar Paraiso Maya: Vacation In Paradise

Time to savor all that warm, Mexican sunshine and hit the pools and beach with a fun, chilly cocktail. With sparkling blue pools and a prime beachfront location, this all-inclusive oasis will win you over the moment you arrive. The warm, welcoming staff makes vacationing a breeze. The concierge in your building will help you with restaurant and spa reservations, as well as navigating your way through the resort. All you need to do is plan on having the best beachy time. You can do that, right?

DINING

Feast on a variety of cuisines - everything from French to Japanese, to authentic Mexican dishes. Of course, noshing on guac for an anytime snack is muy bueno. And, the omelet bar and made-to-order mimosas are a great way to jumpstart your day. Reservations are required at the a la carte dinners, but good news - each building has its own concierge to help you schedule dinners. For those wanting to stay in, 24-hour room service is available.

El Tapatio
Type: Mexico
Hours: Daily, 6pm-10pm
Description: Serving Mexican dishes prepared with high quality ingredients.
Dress code: Elegant casual. Long trousers, shirts with sleeves and closed-toe shoes are required for men.

L'Etoile Restaurant
Type: French
Hours: Daily, 6:30pm-10pm
Description: Gourmet French cuisine served a la carte for guests ages 12 and older. Reservations are required.
Dress code: Elegant casual. Long trousers, shirts with sleeves and closed-toe shoes are required for men.

La Geisha
Type: Japanese
Hours: Daily, 6:30pm-10pm
Description: A la carte Japanese dining with 5 teppanyaki grills. Reservations are required.
Dress code: Elegant casual. Long trousers, shirts with sleeves and closed-toe shoes are required for men.

La Marina
Type: Seafood
Hours: Breakfast - daily, 7am-11:45am; Lunch - daily, noon-4:30pm; Dinner - daily, 6:30pm-10pm
Description: Continental a la carte breakfast, lunch and dinner in a relaxed setting.

El Rancho Steakhouse
Type:
Steakhouse
Hours: Daily, 6:30pm-10pm
Description: Serving grilled steaks prepared with high quality ingredients.
Dress code: Elegant casual. Long trousers, shirts with sleeves and closed-toe shoes are required for men.

La Pagoda
Type:
International
Hours: Breakfast - daily, 7am-10am; Lunch - daily, 1pm-3pm; Dinner - daily, 6:30pm-10pm
Description: Excellent international cuisine served at the hotel's huge buffet .
Dress code: Elegant casual. Long trousers, shirts with sleeves and closed-toe shoes are required for men.

Guests have access to all bars and restaurants at the sister hotels:

  • Iberostar Paraiso Lindo
  • Iberostar Paraiso del Mar
  • Iberostar Paraiso Beach

All hours are subject to change.



BARS/NIGHTLIFE

The bartenders are always on tap to mix up your favorite cocktail of choice. Salud.

Bar Theatre Fumoir
Theater bar. Daily, 5pm-midnight

Lobby Bar
Provide refreshing drinks for the pool area. Daily, 10am-6pm.

Las Rocas Pool Bar
Pool bar. Daily, 10am-6pm.

Las Olas Pool Bar
Pool bar. Daily, 10am-6pm.

El Mirador
Daily, 5pm-1am.



BEACHES AND POOLS

These beachy shores are just what you dreamed of - white, soft sands and blue, sparkling, waters for miles. Playa Paraiso in Mexico's Riviera Maya is stunning. Just a few sandy steps away through lush, natural vegetation, you'll find the glistening pools. The kids will love their own pool and their very own water park. You'll love floating down the lazy river. Palapas, lounge chairs and beach towels are easy to find.

SPORTS/ACTIVITIES

Water

  • Windsurfing
  • Snorkeling
  • Kayaking
  • Aqua gym
  • Scuba clinic

Available for an additional charge:

  • Parasailing
  • Banana boat
  • Boating, diving and snorkeling excursions
  • Jetskiing

Land

  • Aerobics
  • Shooting
  • Archery
  • Basketball
  • Table tennis
  • Tennis
  • Cycling
  • Beach volleyball
  • Billiards
  • Boccia
  • Football
  • Gymnastics

Golf
Golf is available at the nearby Iberostar Playa Paraiso Golf Club for an additional charge.



INTERNET

Free wireless Internet access is available in the hotel lobby.

SPA SERVICES

Iberostar Paraiso Maya's modern spa offers several amenities while also serving healthy drinks. Features include:
  • Massages
  • Treatments
  • Jacuzzi
  • Turkish bath
  • Hairdressing service
  • Sauna
  • Foot bath
  • Rain shower
  • Roman baths
  • Temascal steam baths


WEDDING/HONEYMOON

The resort provides services for weddings, vow renewals, honeymoons and wedding receptions. A wedding planner is also available at the resort. For more information, please contact the resort directly.

CHILD CARE

Lucy's Club features supervised activities for children ages 4-12. Including:
  • Drawing
  • Reading
  • Watching films
  • Family-friendly entertainment in the theater


ADDITIONAL INFORMATION

Location
Iberostar Paraiso Maya is located between Cancun and Playa del Carmen, and less than 30 minutes from Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3. Check-out: noon.
A valid credit card may be required at this resort.

Minimum Stay
A 3-night minimum stay is required.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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