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InfoCustomer ReviewsQuestions & Answers
Time to savor all that warm, Mexican sunshine and hit the pools and beach with a fun, chilly cocktail. With sparkling bl
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Time to savor all that warm, Mexican sunshine and hit the pools and beach with a fun, chilly cocktail. With sparkling blue pools and a prime beachfront location, this all-inclusive oasis will win you over the moment you arrive. The warm, welcoming staff makes vacationing a breeze. The concierge in your building will help you with restaurant and spa reservations, as well as navigating your way through the resort. All you need to do is plan on having the best beachy time. You can do that, right?
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"The vacation started off as though it was going to be the trip from down below, because of the airlines leaving late missing our connecting flight. We were suppose to arrive at 11:30 am, but did not ar..." – kar718
148 out of 180 (82%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.3
Service
4.5
Beaches & Pools
4.6
Dining Options
4.0
Room Comfort
4.3
"The vacation started off as though it was going to be the trip from down below, because of the airlines leaving late missing our connecting flight. We were suppose to arrive at 11:30 am, but did not ar..." – kar718
148 out of 180 (82%) customers would recommend this product to a friend.
All Customer Reviews
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November 30, 2018
Meh...
First, Cheap Caribbean was GREAT-this review is of the hotel ONLY!
It took way too long to check in--our room wasn't ready at the time of check in so we had to wait & wait. The staff was great but are trained to try to get you to "invest" in being an Iberostar Member--this happened several times during our stay which was annoying since we said no thank you several time. Then, our first day at the beach, the Beach Chair Patrolman told us our group was not allowed to have our chairs in anything but a straight row along the sand & we weren't allowed to get close to the water with our chairs--WHAT?? So my husband & I get back to our room to find a used condom wrapper on the nightstand. Ewwww--gross. My furious husband called the front desk & they immediately sent security to download the ID's of all cards swiped at our room. Turns out, the housekeeping person found it under the bed and forgot to throw it away. ANYWAY--the rest of the trip, after changing rooms, was pleasant, the weather was good & the staff spent a bunch of time trying to make it right--which I applaud! We got flowers one day, champagne another and the hotel manager came to our room to apologize again and let us know that staff member has never had a complaint before in the 3+ years she's been there. They went out of their way to make it right & I really appreciated it. But, there were a couple of other things like trash on the compound that was never cleaned up, broken glass (which I showed someone) never cleaned up, etc. that made this particular property more of a "Meh..." experience. I've stayed at Iberostar properties before and not had anything like this...They just need to reeducate their staff a little and insist they be more conscientious.
They have good food and coffee shops and crepes and with all this you don't need to go out the resort. The workers are very friendly. Giovanni at the Kitchen was great.
THANK YOU
From arrival to departure the staff was amazing and always helpful. The beach was awesome. Very clean with plenty of chairs. Each day at lunch the staff prepared a fresh meal on the beach. It was delicious. The pools were clean and the swim up bar was nice. The mix drinks were not very good. The taste was off and very little alcohol in them. The food was awful. We ate at the buffet and specialty restaurants. If you enjoy munchies bring some with you. They are outrageously expensive to buy. There is 24 hr room service but very limited menu. Also rooms have a stocked frig with water, soda and beer. The room is a basic hotel room. It was clean and the beds comfy.
Ask questions. Share answers. Get advice.
What's the best excursion? How much should you tip?
Ask a question about Iberostar Paraiso Maya or help someone else answer theirs.
Can you answer these questions?
31 questions, 138 answers.
How does the book now pay later with deposit work? what is the required deposit fee for a vacation priced around $1400 pp?5 answers
7 years, 93 months ago
kric718
Used it but did not make a difference to me.
NUTNBUTBEACH
With my experience doing book now, pay later, we paid for half our trip up front and the second deposit was taken from my credit card account 7 days prior to leaving for my trip. If the vacation is $1400 per person and you have two people going, the required deposit would be $1400. If it were four people going on the trip, it would be $2800 and so on and so forth.
losiedosie
Per the terms of the deposit program, the airfare, taxes, travel insurance (optional) and the $25 non refundable deposit fee is due at the time a vacation is booked. The amount of the deposit does vary for each package. The remainder of the balance is due 21 days prior to departure and is automatically charged to the credit card on file.
MariaCC
They ask for about 40% down at time of reservation and then the remainder must be paid 3 weeks before departure.
dmdot
It worked out good for us, because we had a few commitments to handle before going, such as 80th birthday for my Mother and Father a week before the trip
kar718
maya rivera4 answers
Are there any units that sleep four. There are three adults and one child. Are there any villas?
6 years, 81 months ago
nj
The standard room category we does not allow us to book 3 adults and 1 child. You would need to check directly with the resort as we are only able to book the standard room category.
MariaCC
Yes, we stayed in a room with 2 double beds and a pull-out couch.
Spartan10
each person will not have their own bed per se, but you can get a room with 2 double beds and ask for them to put a roll in bed in the sitting room for no additional charge. The double beds are larger, my wife and I slept comfortable on one.
srlucas23
You can get a deluxe room with 2 double beds and a pull out couch.
AllyCat2012
Access to surrounding Iberostar resorts4 answers
There are 4 surrounding Iberostar resorts to the Paraiso Maya. If you stay at this resort do you have access to the pool and restaurants at the neighboring resorts?
6 years, 75 months ago
cincy
Guests staying at the Iberostar Paraiso Maya do have limited access to some facilities of the surrounding Iberostar properties. You would be best to check with the resort directly as to exactly what amenities you have access to as they are subject to change at any time with/without prior notice.
KristinCC
A lot of restrictions,
Markie
yes to all of them
creamcake
You can go to any of the 4 resorts and use all of the restaurants and pools.
AllyCat2012
Does all-inclusive include spa services?5 answers
6 years, 74 months ago
Greenville, SC
Spa services are not included in the all inclusive package. For a menu of spa services and the price list, you may want to contact the resort directly as those prices are subject to change.
KateHCC
No
Markie
yes but limited
creamcake
It includes an indoor salt water pool and multiple Jacuzzis as well as sauna and steam room. It does not include massage, nails, hair. Those are extra.
Spartan10
Spa services are extra, but pretty inexpensive if you can get a spa credit. I received a spa credit for $50 with my booking.
Ystyle
Is there a bar on the beach?7 answers
5 years, 70 months ago
tamara
This resort offers beach side dining at the Coco Beach Snack Bar.
LaurenCC
Yes, multiple bars
Markie
Yes, there are bars on the beach and they also bring drinks to you
Dominika
yes beach bar with bathrooms
creamcake
Yes, plus there are waitresses coming around to take drink orders on the beach.
Spartan10
Yes.
DHSH
There are bars everywhere. On the beach, in the main pool, located strategically throughout the resort. You'll never walk to far or go dry.
AllyCat2012
Do kids under 12 stay for free?3 answers
5 years, 68 months ago
jmejabs
The child rate starts at 4yrs old and the junior rate starts at 13yrs old.
MariaCC
no. my son was 11 and we paid
Jay16091610
Yes
CAC87
whats the best all-inclusive for a family of 5 in cozumel2 answers
4 years, 60 months ago
Texas
This depends on what your family is looking to do while on vacation. Please call one of our Beach Experts at 1-800-915-2322 and allow us to help you plan your dream vacation to Cozumel!
LizCC
We absolutely loved our recent stay at Iberostar Paraiso Maya. Lots to do for all ages, or just sit and enjoy the sun. Cheap Carribean has some great deals for this resort.
Wiglefoot
2 bedrooms?3 answers
We have 2 couples going and would like to stay in the same 'suite' but with 2 private bedrooms. Can they accommodate that?
4 years, 58 months ago
MaryEllen
The only room we offer for this property is the Standard Junior Suite, which includes 1 bedroom. We suggest booking 2 seperate rooms to accomodate your specific request. Of course, you may also see what the resort offers upon check-in in regards to further available room upgrades if possible.
If you have any further concerns, you can contact our Beach Experts at 1.800.915.2322.
SamCC
i think they have only suite for MAYA
coolsyoung
They have rooms with adjacent doors
CAC87
how is the night life?5 answers
4 years, 57 months ago
Michelle
This resort offers nightly activities & entertainment for adults, such as night club, discotheque and weekly theme nights, shows, dance performances and live music. One of the on site clubs stays open until 12:00am and another club is open until 1:00am.
BethCC
Night life is not that great compare to cruise. They offer daily kids show at 08:00 PM and 09:30 PM for family. These shows are over by 11:00 PM. After that not many shows or activities. Bars are open till late.
DHSH
it is ok...however we didnt make it past 10pm most nights. so knocked out from being on beach all day or doing so many activities.
clearfax14
Nite life is not that great, there is only one disco tech. Go into Playa de Carmen. I am sure there are better clubs there. However, I was there at the beginning of the off season.
Ystyle
They have shows at all of the resorts at 9:30pm every night. There is one disco club on the Maya Resort.
CAC87
Is there a jacuzzi in the suite at Iberostar Paraiso Maya? If so, in bedroom or on balcony?8 answers
4 years, 57 months ago
Atlanta, GA
There are jacuzzi tubs in the rooms and one on the blacony fo the presidential suites.
Zanadu33
The jacuzzi was in the bathroom
staceyrbrsn
It is in bathroom.
DHSH
Our Jacuzzi tub was in the bathroom...and it was coated with green mold and lime scale. I would shower if I were you!
MARS1002
yes in bathroom
clearfax14
The bathtubs are huge and they are all jacuzzi tubs. The bathrooms are the best part about the rooms. They are gorgeous. There are no jacuzzis on the balcony.
Ystyle
there is a jetted tub in the bathroom, however ours was not useable. The jets had a white slimy substance along with a rust colored substance surrounding them. When turned on black mold jetted out. I would say they are dang near impossible to keep clean. So for looks not so much for use.
srlucas23
Bathroom
If your that brave
CAC87
Are there bali beds on the beach or around the pool at the Iberostar Paraiso Maya?4 answers
4 years, 57 months ago
Atlanta, GA
Most resorts throughout the Caribbean and Mexico do have bali beds on the beach. For specific information regarding this specific resort, we do suggest contacting the resort directly as they would be best to assist. The email address on the resort's website to contact them directly is rplindo.maya@iberostar.com.mx.
MariaCC
We saw lot of beech chairs under umbrella around pool and beech. Did not see bali beds.
DHSH
yes on beach
clearfax14
No Bali beds, just beach chairs.
Ystyle
How late are the pools and lazy river open?10 answers
I would to love to go for a swim after dinner or when it is dark and lit up. So i'm wondering if there are any restrictions on how late you can swim?
4 years, 54 months ago
Sam Hafford
from our experience, until about 6:00-7:00. The outside bar areas close then also, but this is not a problem because there are several other bars and many places on the property with food and drinks available.
savvy10
It was out experience that the pools close about 6:00 - 7:00 p.m. for cleaning and do not reopen until the next morning.
savvy10
Usually beech and pools are closed at 06:00 PM. There were no signs saying they are closed or staff saying you cannot use. So it may be possible to use pool after dark.
DHSH
Pools are 8 - 8. No lights or swimming after 8. Lazy river - barely flows and they make you purchase rafts for $15 - $20.
MARS1002
Pools are closed around 6 or 7. not allowed night swim
coolsyoung
It states that the resort likes to close the pools around 8pm for treatments, but we were in the main pool past that (although the wet bar closes). I am sure the wave pool and lazy river closes, but we never went into those pools, so I cannot say.
Ystyle
all the pools are closed at 8pm. The official version is they treat the pools with chemicals after 8pm. I don't think anyone would have a problem if you went for a swim after 8pm, especially in the smaller pools near maya. If anyone say a security guard did say anything, im sure if you slipped them a 5 or 10 dollar bill they would have no problem looking the other way.
srlucas23
The pools close around 6-7, but then all if the night time activities begin. Never a boring moment for anyone of any age.
AllyCat2012
5 or 6. It is super small. Not really very nice.
ShawnB
10pm
CAC87
Transportation from/to the Airport5 answers
Does the Hotel provide transportation? If so, what is the cost? Thanks!
3 years, 47 months ago
Tracy
This resort does not off airport transfers. We here at CheapCaribbean.com do see airport transfers. For more information and pricing please call us at 1-800-915-2322.
CaitlinCC
It does but i used another local company
maddog792
You should plan your round trip transportation before you get to your destination. We chose a transfer through cheapcaribbean.com and there were no flaws with anything. I believe it was $50 per person.
Kaitlyn
Not to Iberostar Maya. You will have to go through Amstar or a private transportation company.
Tripjunkie
No they don't you have to provide your ownm
CAC87
Drive from airport7 answers
How long is the drive from the airport?
3 years, 47 months ago
Texas family
Iberostar Paraiso Maya is located between Cancun and Playa del Carmen, and less than 30 minutes from Cancun International Airport (CUN).
CaitlinCC
It was about a 30 minute drive from the airport to the Iberostar Paraiso Maya resort.
DrBill
35 minutes
Cleve16
35 minutes
capecod1989
if you book with a transfer company like USA transfers, its a nonstop safe ride maybe 25-30 mins but it does not feel like that long, they are the cheapest we have found and have always been on time and great, I think it was 95 usd paid in cash when you get to your resort, we usually tip 5 bucks to the driver each way. They will send you an email the day before you leave to confirm your pick up time and location.
srlucas23
Between 30 - 40 min. They drop off at multiple resorts on the way.
AllyCat2012
15-20 minutes
CAC87
Can kids use the spa pool and jacuzzi?4 answers
3 years, 46 months ago
IL
To maintain a peaceful environment, the spa is adults-only.
SalCC
There were 2 Jacuzzis in the center of the pool and kids were allowed in them. The water temp in the Jacuzzis appeared to be cooler than the pool water.
DrBill
Kids can go into any of the pools. I recommend you bring your own floating devices and definitely a couple inner tubes. You can buy them there but at about 3 times the price. There are no life guards so you must keep an eye on your own kids.
AllyCat2012
No kids in the spa
CAC87
smoking regulations5 answers
is smoking permitted at iberostar resorts
3 years, 45 months ago
texas
Smoking is only allowed on the balconies and out door areas.
CaitlinCC
People smoked in the pool area, plus there was a cigar shop where you could purchase and smoke cigars and even smoke out of a hookah.
DrBill
Yes, I believe some guest rooms with smoking permitted are available. Or, you could just hang out on your balcony/terrace. Smoking outdoors around the pools and pool lounges is permitted; smoking in the restaurants is not.
MTRipster
Smoking is permitted just about any where as long as you're outside. You can smoke from the balcony of your room, by the pools, at the entertainment center, etc. Just not indoors.
AllyCat2012
Yes everywhere outside and shows
Not in rooms or Resturants
CAC87
Is the galaxy night club still open?2 answers
3 years, 43 months ago
jess
For details regarding what is and is not active at this resort, please call one of our Beach Experts at 1.800.915.2322. Our offices are open from 5:00 AM to 3:00 AM EST daily for your convenience.
SamCC
Yes
kyra
Already booked. What's the phone number at hotel?2 answers
3 years, 40 months ago
USA
The resort phone number will appear on your travel vouchers. If you cannot find it, please call one of our Reservations Services agents at 1.800.915.2322 for assistance.
SamCC
Go to Iberstar.com for the phone number of your hotel
Does this package include transportation to and from the airport?5 answers
I need to know if this package deal is like Apple Vacations all inclusive where it includes transportation to and from the airport to the hotel. Please let me know.
3 years, 40 months ago
Jab
I added the transportation through cheap caribbean when I booked the trip. It was $20 total for airport pick up and drop off. They were on time and nice, but when I got to Jamaica they gave me a packet with my name on it that had me scheduled to meet with the transportion company the next day(they have a area in the resort lobby). It was to discuss excursions, but theirs were cheaper than what the resort was offering so it was worth my time.
Kortni
It would be an additional amount for round trip airport transportation. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
no, usa transfers not transfers usa, is a good dependable safe company I have used several times, they are also the cheapest and have always been on time and helpful. you can make reservations of the internet and you have to pay in cash when you get to your resort.
we were also able to rent a car from our resort iberostar for around 100 dollars usa per day with all insurances. This was a great deal for my family of 4, we went to Tulum and coba for less than 160 dollars usa with all entrance fees, gas, rental, and trike rental at coba. Much cheaper than the 140 dollars per person we were told by the tour companies. The area is very safe, we never felt in danger, people are very kind.
srlucas23
Register for the Amstar transportation. Very clean, timely and professional.
AllyCat2012
You need to add the transportation to your package
CAC87
How to rent wave runners near paraiso maya3 answers
Where can we rent wave runners and banana boats near iberostar paraiso Maya? What is the cost? Can we charge to our room? Or do we need cash ?
3 years, 38 months ago
Lisa
right at the resort for sure just came back just use a credit card dont know the cost but dosent seem to be very expensive according to others
sunloversgetaway
Water
Windsurfing
Snorkeling
Kayaking
Aqua gym
Scuba clinic
Available for an additional charge:
Parasailing
Banana boat
Boating, diving and snorkeling excursions
Jetskiing
As the rates are offered at the resort and may change at any time, please check with the resort directly for the most up to date information regarding snorkeling. Their international phone number is: (01152 to dial out) 984-877-2800.
TimCC
You can rent jet skis right off the beach at the resort. I'm not sure if you can charge it to your room
Scottski
Can kids under 4 use the kids club, kids pool etc?5 answers
2 years, 34 months ago
j_vosk
Hi, I just came back from my trip on 2/11 from what I saw, kids were allowed everywhere but the spa.
Hope this helps:)
Aydan
Kids Club is for ages 4-12 only. It would be at resort's discretion to make an exception, however typically they will not. The pools are free to use for everyone.
CCGreg
There are many things and pools for all children to do. The youngest were always participating in kids club while their parents were able to get a break and enjoy themselves.
AllyCat2012
Kids club depends on how many kids are there
Pool yes
CAC87
yes on the pool, unsure about he kids club. It may be 4 and over.
nooner1174
What is the weather usually like in May? Do you use American money?3 answers
Do you have many people that work here spoke English?
2 years, 33 months ago
bj
It is a tropical climate area, you could check online for estimated weather conditions. Most resorts do accept US dollar, while there is normally a foreign exchange within the airport. And most staff at the speak English. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Everybody that we encountered during our entire trip fluently spoke english. The weather was perfect the whole time we were there, not a single day of rain. Everybody used and accepted american dollars whether you're in the airport, at dinner, or in the resort.
Kaitlyn
Weather is great. We just went Sept 4, 2016
No rain very good.
Yes use which ever money you like
CAC87
Does iberostar paraiso resort still have a casino?4 answers
does the iberostar resort still have a casino?
2 years, 31 months ago
lisa
There is a small casino for all of the Iberostar complexes. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Not right now. I think they are renovating it and it is unavailable. I think they are planning to re-open it at some point though.
EasyA
no, was there first part of june, I was told that another company run the casino in the shopping center and left and are not expected to be replaced. I did here that there is a casino in playa del Carmen near 5th avenue but did not check it out.
srlucas23
Sorry didn't see one
CAC87
What is the dining like in terms of what's included in all inclusive and reservations?4 answers
Are all of the restaurants included in the all inclusive price? Or do you have to pay extra for some restaurants?
Can you make reservations in advance prior to your arrival or when you arrive?
2 years, 31 months ago
Pittsburgh
All of the restaurants are included in the all-inclusive price. However, some dining restrictions may apply, for more details on this you would need to discuss this with the resort at the time of check-in. What's included is all meals, including buffet, a la carte restaurants and snack bars. All beverages, including name brand liquors, and taxes and gratuities. As for your reservations, these must be made at the resort during or after check-in.
JeannieCC
The different types of restaurants available are dependant on which resort package you choose. The number of reservations available are dependent on the length of your stay.
We stayed at the Maya resort which provided access to all restaurants which are 'all inclusive'. Snacks, burgers, tacos, etc. are also available throughout the resort - all of which are 'AI'. Drinks are 'AI'.
We stayed for 5 nights, 6 days which allowed reservations at (2) 'a la carte' restaurants 1 week prior to our arrival. Other 'a la carte' restaruants can be reserved with the concierge upon arrival.
MTRipster
More food than you can imagine. There's something for everyone, even the pickiest of people. Suggest as soon as you get there that you make reservations for all of the speciality restaurants. The meals would equate to $100 or more per meal if you had to pay separately. Also food is available from 6am to 10pm.
AllyCat2012
All Resturants are included. No extra charge for anything. Make all your reservations when you check in. They give you a receipt for each night. It also tells you what to wear to each Resturant. No you can't make any arrangements prior to your arrival except reserving your room.
CAC87
What beer does the resort carry?3 answers
2 years, 28 months ago
Saxonburg PA
They would carry domestic to the destination and some imported beverages. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
The beer is "dos equis" (XX)
MaxCT
Dos Equis everywhere, Heineken in the lobby bar.
Penni
Is the resort to big to walk to everything?5 answers
I don't like waiting for carts to ride you around the resort. I like to be able to walk everywhere. Is that possible without it taking you 20 minutes or more?
2 years, 28 months ago
Saxonburg PA
You have access to 3 sister hotels staying at this resort so there should be carts that will take you to the other facilities. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Some resorts will take you awhile but if you like walking go for it. I love to walk but bad hip won't let me. We did use the carts but they only took 5-10 mins.
CAC87
We mostly walked everywhere. It should be fine. If you stay at the Maya, the lobby is quite close to the shopping mall, so it would be a 3 min walk.
From the lobby at the Maya, all the way to the beach, it could be a 10 to 15 min walk, but most likely you wont do that walk very often
MaxCT
Its very entertaining because there is beauty everywhere you walk so you dont feel it. I had to stop and think about it because it did not feel like that to me. They also have golf carts to take you places.
chavezcl77
We walked everywhere, it’s big, but completely walkable.
Penni
Is there a dinner buffet4 answers
2 years, 24 months ago
Gene
Yes! Their buffet, La Pagoda, boasts excellent international cuisine served at the hotel's huge buffet.
Hours: Breakfast - daily, 7am-10am; Lunch - daily, 1pm-3pm; Dinner - daily, 6:30pm-10pm
JeannieCC
Yes, there is. It is called la Marina. They share the same space with a a-la-carte restaurant. Some nights it is a seafood restaurant and others an Italian restaurant, but the buffet is always an option and a very good one.
MaxCT
Yes there is a breakfast, lunch and dinner buffet available
FamilyofFun
Yes, there are several buffets to choose from.
Penni
Excursions4 answers
Can we get pamphlets and info on excursions before we arrive.
1 year, 23 months ago
Gigi
You are able to view the excursions that are available during the booking process. We do not have brochures to send out.
StevieCC
Scuba and snorkeling: Dressel Divers, right on site.
Amstar does alot of the excursions, there is another company too, I think it's Jetstar or something like that. (two counters at the lobby).
You probably can but I would use Amstar, which is located in the hotel lobby--they are great, they have brochures there, you can book your excursions knowing you will be safe & that the transportation is taken care of--You can pick up brochures when you check in and don't forget to negotiate your excursion rates--We did Xplor (by Xcaret) and it was AMAZING, especially for the cost!
LDowns
We have already booked, but would like to email hotel about requesting a room. Is there any way to do that?3 answers
1 year, 22 months ago
Yolanda
Please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
just call iberostar,orwhich ever site you booked with
I did that too but found it most helpful to ask them in person because of the heavy accent I encountered over the phone.
Artinacartri
Is there a night club at hotel5 answers
1 year, 20 months ago
Keeks
Yes, the Galaxy Discotheque is on property. Must be 18 or older, current hours of operation are 11pm - 3am.
CCKelly
Yes, there is. Open for kids from 8p to 10p and adults from 11p to 3am
It is located at the shopping plaza, a short walk from the hotel lobby
MaxCT
Yes there is. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
There is a disco. Opens at 11 for Adults before that its for the teens.
dawnita
There is a small club located at the shopping area, open to kids up to (think it'was 10pm, and adults after that). We didn't go there at night to see how busy it was.
NHGary
Do the hotel rooms have 110 electrical outlets Or are adaptors necessary?5 answers
1 year, 18 months ago
SH
This hotel has the standard US outlets, however we do recommend bringing adapters just in case.
JeannieCC
They had 110 outlets
Rich7424
yes thy have 120 volt american receptacles
wht578
yes, at iberostar we plugged in our phone chargers.
wayupnorth
110 Electric outlets are there, there aren't alot of them, but they are there.
No adapters needed.
NHGary
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Room Information
Iberostar Paraiso Maya features 432 elegant suites with balcony or terrace, situated in several beautiful Mexican-style buildings with a central courtyard. Each suite comes equipped with cable TV, air conditioning, ceiling fan, mini bar, coffee maker, telephone, alarm clock, in-room safe, iron and ironing board and a fully equipped bathroom.
The beachy shores are very wide and deep with soft white sands and bright blue water.
Service is impeccable. It's the reason this resort continues to welcome repeat customers.
Martinis at the Snake Bar are delish.
Each piece of furniture at the resort is a work of art handcrafted with Mayan touches.
What We'd Change
While it's not a polar plunge, you'll definitely find the pools and lazy river a bit cooler than expected. When you need to dry off, let the glorious Mexican sun warm you up!
Why You Should Go
You're a short 30 minutes from the airport. Fruity cocktails are waiting for you.
Lush landscaping with lots of different wildlife like cats, iguanas, cote and deer.
Start off your day with water aerobics, tennis, golf or one of the classes at the gym.
Pamper yourself at Sensations Spa the splurge is worth it.
Available Amenities
Beach
Business Center ($)
Children's Pool
Concierge Services
Conference Facilities ($)
Cribs Available on Request
Dive Shop
Fitness/Exercise Room
Golf Course ($)
Jacuzzi
Kayaks
Kids Club
Laundry Services ($)
Nightly Entertainment
Parasailing
Scuba Certification ($)
Snorkeling
Internet Access ($)
Tennis Court(s)
24 Hour All-Inclusive
Medical Services ($)
Game Room
6 Restaurants
5 Bars/Lounges
Theater
Elevators
Catamarans
Handicap Room Available
Wedding Services ($)
24 Hour Room Service
Honeymoon Packages ($)
Beach Volleyball
Free Parking
Beauty Salon ($)
Babysitting Services ($)
Banquet Facilities ($)
Nearby Excursions & Attractions
Bars and Nightlife
Beach
Dining
Dive Shop(s)
Golf Course(s)
Mayan Ruins
Medical Facilities
Nightlife
Parasailing
Snorkeling
Windsurfing
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
Iberostar Paraiso Maya
Carretera Chetumal - P. Juarez Km 309 Playacar
+52 984 877 2800
Hotel Description
Iberostar Paraiso Maya: Vacation In Paradise
Time to savor all that warm, Mexican sunshine and hit the pools and beach with a fun, chilly cocktail. With sparkling blue pools and a prime beachfront location, this all-inclusive oasis will win you over the moment you arrive. The warm, welcoming staff makes vacationing a breeze. The concierge in your building will help you with restaurant and spa reservations, as well as navigating your way through the resort. All you need to do is plan on having the best beachy time. You can do that, right?
DINING
Feast on a variety of cuisines - everything from French to Japanese, to authentic Mexican dishes. Of course, noshing on guac for an anytime snack is muy bueno. And, the omelet bar and made-to-order mimosas are a great way to jumpstart your day. Reservations are required at the a la carte dinners, but good news - each building has its own concierge to help you schedule dinners. For those wanting to stay in, 24-hour room service is available.
El Tapatio Type: Mexico Hours: Daily, 6pm-10pm Description: Serving Mexican dishes prepared with high quality
ingredients. Dress code: Elegant casual. Long trousers, shirts with sleeves
and closed-toe shoes are required for men.
L'Etoile Restaurant Type: French Hours: Daily, 6:30pm-10pm Description: Gourmet French cuisine served a la carte for
guests ages 12 and older. Reservations are required. Dress code: Elegant casual. Long trousers, shirts with sleeves
and closed-toe shoes are required for men.
La Geisha Type: Japanese Hours: Daily, 6:30pm-10pm Description: A la carte Japanese dining with 5 teppanyaki
grills. Reservations are required. Dress code: Elegant casual. Long trousers, shirts with sleeves
and closed-toe shoes are required for men.
La Marina Type: Seafood Hours: Breakfast - daily, 7am-11:45am; Lunch - daily,
noon-4:30pm; Dinner - daily, 6:30pm-10pm Description: Continental a la carte breakfast, lunch and
dinner in a relaxed setting.
El Rancho Steakhouse
Type: Steakhouse Hours: Daily, 6:30pm-10pm Description: Serving grilled steaks prepared with high quality
ingredients. Dress code: Elegant casual. Long trousers, shirts with sleeves
and closed-toe shoes are required for men.
La Pagoda
Type: International Hours: Breakfast - daily, 7am-10am; Lunch - daily, 1pm-3pm;
Dinner - daily, 6:30pm-10pm Description: Excellent international cuisine served at the
hotel's huge buffet . Dress code: Elegant casual. Long trousers, shirts with sleeves
and closed-toe shoes are required for men.
Guests have access to all bars and restaurants at the sister hotels:
Iberostar Paraiso Lindo
Iberostar Paraiso del Mar
Iberostar Paraiso Beach
All hours are subject to change.
BARS/NIGHTLIFE
The bartenders are always on tap to mix up your favorite cocktail of choice. Salud.
Bar Theatre Fumoir
Theater bar. Daily, 5pm-midnight
Lobby Bar
Provide refreshing drinks for the pool area. Daily, 10am-6pm.
Las Rocas Pool Bar
Pool bar. Daily, 10am-6pm.
Las Olas Pool Bar
Pool bar. Daily, 10am-6pm.
El Mirador
Daily, 5pm-1am.
BEACHES AND POOLS
These beachy shores are just what you dreamed of - white, soft sands and blue, sparkling, waters for miles. Playa Paraiso in Mexico's Riviera Maya is stunning. Just a few sandy steps away through lush, natural vegetation, you'll find the glistening pools. The kids will love their own pool and their very own water park. You'll love floating down the lazy river. Palapas, lounge chairs and beach towels are easy to find.
SPORTS/ACTIVITIES
Water
Windsurfing
Snorkeling
Kayaking
Aqua gym
Scuba clinic
Available for an additional charge:
Parasailing
Banana boat
Boating, diving and snorkeling excursions
Jetskiing
Land
Aerobics
Shooting
Archery
Basketball
Table tennis
Tennis
Cycling
Beach volleyball
Billiards
Boccia
Football
Gymnastics
Golf
Golf is available at the nearby Iberostar Playa Paraiso Golf Club for an
additional charge.
INTERNET
Free wireless Internet access is available in the hotel lobby.
SPA SERVICES
Iberostar Paraiso Maya's modern spa offers several amenities while also serving
healthy drinks. Features include:
Massages
Treatments
Jacuzzi
Turkish bath
Hairdressing service
Sauna
Foot bath
Rain shower
Roman baths
Temascal steam baths
WEDDING/HONEYMOON
The resort provides services for weddings, vow renewals, honeymoons and wedding
receptions. A wedding planner is also available at the resort. For more information, please contact the resort directly.
CHILD CARE
Lucy's Club features supervised activities for children ages 4-12. Including:
Drawing
Reading
Watching films
Family-friendly entertainment in the theater
ADDITIONAL INFORMATION
Location
Iberostar Paraiso Maya is located between Cancun and Playa del Carmen, and less
than 30 minutes from Cancun International Airport (CUN).
Check In/Check Out
Check-in: 3. Check-out: noon.
A valid credit card may be required at this resort.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and
Costa Rica may put limits on the use of motorized water sports and loud
music.
Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.
All hours, fees, amenities, information and services are subject to change
without notice.
