Iberostar Paraiso Maya

Fantastic service, beautiful room, lots of dining options, and just an overall fun place for a family vacation. We love the lazy river and wave pool. This is our 4th time staying at this complex (two times at Paraiso Lindo and two times at Paraiso Maya) and every time has been fantastic. Ideal for families.

I have booked several trips with Cheap Caribbean over the past year and a half! I have been overly satisfied until this trip! I booked for myself and my 2 children and their spouses. It all started on our flight there! American Airlines. I had a seat that someone had broken off their headphones in the socket. The flight attendant basically said too bad that I was on a 4 hour flight with nothing to listen to. We were stuck on the plane at the gate for over an hour. We arrive in Mexico along with several other planes, customs was a nightmare! An absolute horror show!! Fighting, screaming,etc. On to the Iberostar Paraiso Maya (My all time favorite) Resort. We arrive there is no room booked for my son! Thank god we had our travel vouchers! I booked the trip in July of 2017 and traveled March 1, 2018! After being at registrations for over an hour they give my son a room! We all go to our rooms. ALL rooms booked as KING beds .. we all have 2 double beds. We spent our vacation sleeping in our own beds since my husband takes up a double bed on his own! My daughters room has ANTS! I went to the front desk to tell them to clean them, they didn't. Went to the concierge to have them clean them, they did but did not get rid of them. They were crawling on my daughters BRUSH! We have a video!! This is something I have never dealt with and wouldn't want to again!! My sons room never got turn down service or any special things the maids did for us, how sad for his wife. He didn't even get his room cleaned daily! With his room, they didn't have him listed and blamed it on Cheap Caribbean, and we called Cheap Caribbean and they blamed it on the Resort! Who's fault is it? That's not enough, there was a storm for our journey home! It was definite we were missing our connecting flight! Now it's a $200 per person charge with the airline and $600 night to stay at the resort?? WHAT? Well we had American Air change our flights and they put us on Delta so we could get home! Well they never cancelled our American flight so we were never confirmed. We flew home, over 3 hours to our connection with seats that did not recline. My husband has a bad back and hip! I asked for any upgrades they could not give them to me at the counter I had to go to the gate but because we were double booked we were late and all seats were given away!! The flight home was brutal for him! This trip the only thing good was the weather!! period. As I said, I have constantly referred people to Cheap Caribbean to book travel, constantly recommended Iberostar Paraiso Maya to only go through the most terrible experience when I finally take my children to see why I love the place so much! And it would be ok if at least 1 person was helpful, it was always the OTHER persons fault which results in TOO BAD! or they say if you didn't book through a 3rd party we could help you! I guess it shows you if you are going on vacation book direct so you can get taken care of. I'm so disappointed in Cheap Caribbean and Iberostar Maya

We had an amazing vacation at Iberostar Paraiso Maya. The resort was beautiful, all staff was beyond accommodating and friendly. The buffets were plentiful and choices rotated daily. The pools were clean, there were plenty of daily activities for kids and adults. The beach was beautiful, though there was a lot of weeds. Staff told us that the seaweed is unpredictable and so they do their best to keep it cleaned up. Cannot wait to book our next trip back.

If you are someone who’s never traveled to an all inclusive resort you would probably think this is a fantastic place. However, the food was just mediocre and the drinks are below average to pour unless you specifically drink high-quality drinks that you requested, though the mojitos were great! The service staff was absolutely fantastic. the room could’ve been a little better but not bad. The resort itself is great for children so I would certainly recommend it for kids. Location was great, the beach simply terrible It was full of large rocks, which many of the people we traveled with got cut on. Other iberostars cleared the rocks from the shoreline! Other than that the absolute worst thing was how pushy the employees were to try to get us to sign up for the club membership I’m just trying to enjoy my vacation I was constantly bombarded on many many occasions and I found that to be rude and unacceptable for someone spending large quantities of money to enjoy time with their family. I was also dragged into a quarrel between two hotel staff representatives regarding the sale of an excursion that was sold to me, they were fighting over the commission and calling my room to undercut each other to ask for me to meet them in an area of the hotel were the other employee would not be so they will not see this person getting the sale and commission, which I thought was very unprofessional. I would honestly not return to this hotel!