Iberostar Paraiso Maya

From arrival to departure the staff was amazing and always helpful. The beach was awesome. Very clean with plenty of chairs. Each day at lunch the staff prepared a fresh meal on the beach. It was delicious. The pools were clean and the swim up bar was nice. The mix drinks were not very good. The taste was off and very little alcohol in them. The food was awful. We ate at the buffet and specialty restaurants. If you enjoy munchies bring some with you. They are outrageously expensive to buy. There is 24 hr room service but very limited menu. Also rooms have a stocked frig with water, soda and beer. The room is a basic hotel room. It was clean and the beds comfy.

Being the first time using Cheap Caribbean, I was a bit Leary but with our super helpful travel agent Deborah S. I knew we would be in good hands. Flight was great she chose the perfect layover times for us. The transportation to resort with Amstar was good. We later used them to purchase a wave runner excursion it was called “ocean safari”. It was great! My two teenagers loved it. The resort was absolutely beautiful very “grand” and very clean. It was well manicured and service was awesome everyone super helpful and friendly. Many of the bars had top shelf liquor available. Our room was beautiful and very spacious for myself and my husband and two teanage daughters. We had a king and a pullout couch for them. Food was good. We are not picky eaters so there were always many choices. We did A la Cart very night for dinner. We did our reservations for the entire week upon arrival highly recommended as they book up. Lots of choices because we stayed at the paraíso maya we could go anywhere but the Grand on the property. For breakfast we did buffet as well as lunch picking up snacks in between at beach bar and ate the beach cooking the one time they had it. “Huge pot with rice and seafood”. It was very good! Shows were fine. Typical inclusive shows with variety (magic show, circus, couples, movie night and Las Vegas night) circus was my favorite if you’ve ever done all inclusive before you know what i mean. We relaxed a lot and the beach was very good . Different parts of the day seaweed was heavier than others but very tolerable. We live in the ocean state so we are use to it! Several times we did kayak and kobie (mini catamaran) available for free at the hotel. We didn’t use the pool all that much because it was a huge temperature difference in the air from beach to pool. But the pool was very clean. Overall a wonderful family vacation with two teanage daughters and husband. I would totally go back and recommend the resort and area to friends!!

I have been in Cancun many times and at the Riviera Maya. I have been traveling with my kids and I would have liked to have known about this place, It's like a small water park for kids under 12. The shows are really nice. If your thinking about going to Playa del Carmen you will need to take a taxi because it is quite a distance and about 50 minutes to Cancun. The reason is that the place is huge which is nice. I did not use the kids club this time because I do not like that the activities are always outdoor. Most of the activities I have been taken my children to have a combination of indoor as well. I asked the person in charge of the kids club and they said that they rarely have indoor activities. The sun is intense out there so I think kids need a combination. I often saw the line of exhausted kids making their way to pools and I just did not want to put my kids through that. There is an area inside where they have games I don't know what they use that for but unless you have two kids or more to keep each other company then you would end up with a bored kid watching Disney movies. The food is okay. It is not spectacular but I thought it was a good trade-off for the fun kids have at this place. Watch out for the beach. Please bring your water shoes. I do not know why the hotel does not put up a sign that warns about the sharp rocks under water. Several people cut themselves. If you Google the hotel you will see pictures of people's feet cut up. There are many spaces where there are no rocks but you need to pay attention and be aware of your surroundings. It is easy to get caught up in the fun and get pushed towards rocks. It is truly a great place to be. I loved the service provided by Victor from the Latua restaurant and I truly appreciated Abelardo Hernandez Lopez services. It's beautiful to see how humble and attentive servers can be. Just delightful.

We upgraded to the Grand resort and it was well worth it. Excellent service and friendly staff. Highly recommend this resort. We will be returning in the future.