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Iberostar Cancun

Mexico - Cancun

Our Rating
1-833-433-0842
4 Nights with Air from $639 All-Inclusive
Info Customer Reviews Questions & Answers

Not only will the beach win you over, but this dreamy vacation retreat and its glistening pools, pack tons of fun for ev ... More

Customer Rating 257 Reviews
Value
 
4.5
Service
 
4.6
Beaches & Pools
 
4.7
Dining Options
 
3.9
Room Comfort
 
4.3
4.5 out of 5
"I have so many wonderful things to say about Iberostar Cancun. This was my first trip to Mexico and I was traveling alone with my teenage daughter to celebrate her birthday. They must have done somethi..." – Shannonm73
269 out of 301 (89%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.5
Service
 
4.6
Beaches & Pools
 
4.7
Dining Options
 
3.9
Room Comfort
 
4.3
4.5 out of 5
"I have so many wonderful things to say about Iberostar Cancun. This was my first trip to Mexico and I was traveling alone with my teenage daughter to celebrate her birthday. They must have done somethi..." – Shannonm73
269 out of 301 (89%) customers would recommend this product to a friend.
View from the room Star Prestige Lounge Our seats for the week From the airplane leaving. Beautiful Lobby. Bryan! View from the room Sea turtles Junior Suite Balcony Jorge you are the best!!! View of hotel from room Beach Looking toward the resort from the beach Kids pool Favorite place to hang out Happy Birthday in real rose petals View of hotel from room Nice night view from the infinity pool Window view View from our room View from beach Pool area The lobby View from our room At dinner At the pool Happy Hour on the balcony Beautiful view from the room water volleyball every day
All Customer Reviews
1-4 of 257 reviews. Sort by
January 9, 2019
I DO NOT RECOMMEND THIS RESORT

It started bad and just got worse. We are return customers of Iberostar and LOVED JAMAICA IBEROSTAR, so we felt confident Cancun would be great too, but this is NOT THE CASE. Cancun Iberostar was terrible. Our rooms were wrong. We were given single bed rooms seperated from our family when we had ordered double bed rooms next to each other six months in advance. The food was TERRIBLE and they said we could not get restaurant reservations even though we had booked for 6 nights there. Told us we had to eat at the buffet and squeezed us in a few very late nights to empty seated restaurants that took 2 hours to get our food. Gym was a mess, dirty, broken equipment, no cleaning supplies or attendant the entire week we were there. The pools were dirty, entertainment AWFUL. Alcoholic beverages were watered down. Room service brought cold, hard food and took hours. Elevator broken the entire week we were there, long lines and waits at only two working elevators, had to take stairs to 8th floor many times. When we tried to change resorts they would not let us, stating even though they messed up our rooms and we were not happy, they would keep 100% of our money if we left. Cheap Carribean could not even help us out and we were stuck there over Christmas. It was terribly disappointing and a waste of money. The only compensation for the worst vacation we ever had is they offered us a room upgrade if we book with them again. Thanks a lot Iberostar and Cheap Carribean. We will not book with either of you ever again. You BOTH let us down.


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Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
2.0
Dining Options
 
1.0
Room Comfort
 
2.0
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From: Michigan
Age: 45-54
Travel: 1-2 trips/year

January 8, 2019
Great Experience, Other than no restaurant option

My family of four enjoyed spending our Christmas vacation at Iberostar in Cancun. Service was wonderful, beach and pools were amazing. A huge disappointment when we were unable to eat at any of the restaurants due to no reservations being available while we were there.


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
1.0
Room Comfort
 
4.0
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From: KANSAS
Age: 35-44

January 8, 2019
Could have been better

Our trip started on a bad note ---room door and television did not work properly and maintenance had to called several times thereby wasting the entire first day....when asked for compensation for the first day we were offered the Star program which proved to be a waste....separate bar offered no snacks --no top shelf vodka and service was slow....when we arrived we tried to make reservations in any of the 4 restaurants and was told that all were booked for the entire week....therefore all meals had to be at the buffet...7 days 3 meals a day and the same restaurant!!!!!The pools and beach were nice but we like hot tubs but they were constantly fill with kids, even kids with diapers.....most hot tubs I experienced at other facilities had specific limitations to kids and toddlers!!!there were long waits for elevators..one main elevator remained out of order the entire week. WE have been to Cancun many times and have thoroughly enjoyed it every time. Oberostar left something to be desired.....and would think twice about choosing again or recommending.


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Overall Rating: 2
Value
 
2.0
Service
 
2.0
Beaches & Pools
 
4.0
Dining Options
 
2.0
Room Comfort
 
2.0
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From: Long Island, NY
Age: Over 65
Travel: 3-6 trips/year

January 1, 2019
First time at Iberostar

The hotel lobby decor was great! Welcome drink can use some work. Beach was good. Pools were average. Food and drinks were the worst part of the trip. All four restaurants SUCK!!!


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Overall Rating: 4
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
1.0
Room Comfort
 
1.0
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From: Virginia
Age: 45-54
Travel: 1-2 trips/year

Room Information

The Iberostar Cancun Hotel features 426 rooms with luxurious accommodations like air conditioning, wireless internet (extra charge), telephone, hair dryer, refreshment center, safe deposit box, 32" LCD Cable TV, CD player, MP3 radio alarm clock and much more.

Room Details

Ocean View Standard (DBVM)
Hotel/Studio Unit Details

Ocean View Superior (DBVMS)
Hotel/Studio Unit Details

What's to Love

Stunning beachfront oasis where the pools cascade toward some serious white sandy shores.

The kids will flock to the splash park while you head straight to the spa.

Live shows, live music and live karaoke every night. Partay time.

You're close to Cancun's shopping and nightlife. Get that plastic ready.

 

What We'd Change

There's a reservations policy in the a la carte restaurants. It might not be ideal, but your tummy will thank you for the extra effort.

 

Why You Should Go

You're only a sweet 15 minutes from the airport. Welcome cocktail, plus some are waiting for you.

There's a sport for everyone - golf, tennis, ping pong, soccer, archery and more. Game on.

It's the only resort in the area with an 18-hole championship golf course onsite.

Available Amenities

  • Beach
  • Children's Pool
  • Conference Facilities ($)
  • Daily Maid Service
  • Fitness/Exercise Room
  • Golf Course ($)
  • Jacuzzi
  • Laundry Services ($)
  • Tennis Court(s)
  • Aerobics
  • 24 Hour All-Inclusive
  • Archery
  • Basketball
  • Soccer
  • Medical Services ($)
  • Water Polo
  • Ping Pong
  • 7 Restaurants
  • 6 Bars/Lounges
  • Darts
  • Snorkeling ($)
  • Spa Services ($)
  • Wedding Services ($)
  • Kayaks ($)
  • Beach Volleyball
  • Wireless Internet Access ($)
  • Beach Towels
  • Beauty Salon ($)
  • Kids Club ($)
  • Babysitting Services ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Golf Course(s)
  • Horseback Riding
  • Jet Ski Rentals
  • Mayan Ruins
  • Motor Boat Rentals
  • Parasailing
  • Sailing
  • Scuba Diving

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Iberostar Cancun

Kukulcan Blvd, Km 17

+52 998 881 8000

Hotel Description

Iberostar Cancun: Family Friendly In The Heart of Cancun

Not only will the beach win you over, but this dreamy vacation retreat and its glistening pools, pack tons of fun for everyone. The all-inclusive details keep it simple - all you need to worry about is splish-splashing your way through the day. And, perhaps what cocktail you might want to try next. Grab the fam, because it's time to chillax in Cancun.

DINING

Mexican flavors might dominate the palettes, but you'll also get to dig in to a variety of international flavors. Japanese, French, and a good 'ole steakhouse round out the a la carte choices. Of course, a fun favorite is booking a table at the Hibachi restaurant. If you want to stay in, 24-hour room service is always a tasty idea.

Antiguo Laguito
Type: Buffet
Hours: Breakfast- daily, 6am-10am; Lunch- daily, 1pm-3pm; Dinner- daily, 6:30pm-10pm
Description: An endless buffet of Mexican and International cuisine. Enjoy indoor and outdoor seating.

La Horma Gourmet
Type: International
Hours: Daily, 6:30pm-10pm
Description: A la carte restaurant serving gourmet International cuisine. Reservations are required.
Dress code: Resort casual. Male guests over the age of 12 must wear pants and a shirt.

Naga Hibachi Japanese Restaurant
Type: Japanese
Hours: Daily, 6:30pm-10pm
Description: Naga Hibachi is a Japanese, a la carte specialty restaurant. Reservations are required.
Dress code: Resort casual. Male guests over the age of 12 must wear pants and a shirt.

La Parrilla Steak House
Type:
Steakhouse
Hours: Daily, 6:30pm-10pm
Description: A la carte steakhouse offering an extensive menu designed specifically for meat lovers.
Dress code: Resort casual. Male guests over the age of 12 must wear pants and a shirt.

Maguey Mexican Restaurant
Type: Mexican Fusion
Hours: Daily, 6:30pm-10pm
Description: El Maguey Restaurant offers an authentic traditional Mexican cuisine with a creative twist. Reservations are required.
Dress code: Resort casual. Male guests over the age of 12 must wear pants and a shirt.

Snack Bar Carey
Type:
Appetizers/Snacks
Hours: Daily, 11am-6pm
Description: The hotel hangout located adjacent to the pool area serving light fare for a mid-day snack.

El Maguey Restaurant
Type: Buffet
Hours: Breakfast - daily, 10am-11:30am; Lunch - daily, noon-4pm
Description: Serving a variety of scrumptious dishes via a well-stocked buffet.

A La Carte Dining Policy
Guests wishing to dine in the hotel's a la carte restaurants must make reservations with hotel public relations staff daily between 9am-11am and 4pm-5:30pm. Additional reservations may be booked based on space available. A la carte dining guarantees are based on number of nights booked as follows:

  • For 1-3 night stays, guests will receive one reservation guarantee in the a la carte restaurants.
  • For 4-6 night stays, guests will receive two reservations guaranteed in the a la carte restaurants.
  • For 7-9 night stays, guests will receive three reservations guaranteed in the a la carte restaurants.
  • For 10-13 night stays, guests will receive four reservations guaranteed in the a la carte restaurants.
  • For 14 night stays, guests will receive five reservations guaranteed in the a la carte restaurants.

For stays of more than 15 nights, guests must check availability with public relations at the hotel.

All hours are subject to change.



BARS/NIGHTLIFE

Cheery bartenders mix up the drinks to perfection. And, guess what? Everything is included. All day. Every day.

Las Palmas
Lobby bar. Daily, 9am-1am.

Vertigo
Sports bar. Daily, 5pm-1am.

Carey
Pool bar. Daily, 10am-6pm.

Las Olas
Beach bar. Daily, 10am-6pm.

Robusto
Cigar bar. Daily, 5pm-1am.

La Perla
Pool bar. Daily, 10am-6pm.



BEACHES AND POOLS

You'll be lounging on one of the prettiest shores in Cancun. The white sandy beach is deep and wide with plenty of room for you to nestle in for the day. Just a few sandy steps away is a large infinity pool with some of the best views of those rolling waves. Bonus - the kids have their own splash park.

SPORTS/ACTIVITIES

Water

  • Water polo
  • Water aerobics
  • Swimming

Available for an additional charge:

  • Water park
  • Snorkeling
  • Kayaking

Land

  • Table tennis
  • Basketball
  • Soccer
  • Beach volleyball
  • Yoga
  • Archery
  • Target shooting
  • Fitness center


Golf
Golfers can enjoy the ultimate Iberostar Cancun golf experience at the on-site, par-72 course. Benefits, discounts and monthly offers are available to hotel guests. Features include:

  • 250-yd practice course
  • Driving range and putting green
  • Pro shop
  • Club house


INTERNET

Complimentary Wi-Fi access is available in the lobby. Wi-Fi access is also available in guest rooms for an additional charge.

SPA SERVICES

Relax and pamper yourself at the luxurious Initium Spa, offering an array of rejuvenating massages and treatments in a tranquil setting. Spa features include the following:
  • 8 private treatment rooms
  • Exclusive signature treatments
  • Beachfront massages
  • Beauty salon
  • Relaxation lounge
  • Secluded relaxation garden
  • Whirlpool


WEDDING/HONEYMOON

Tie the knot at the breathtaking Iberostar Cancun while overlooking the gorgeous Caribbean views. The resort offers a few different settings for couples to say "I Do," all featuring stunning Caribbean and garden views. Please contact the resort directly for more information.

CHILD CARE

Lucy's Club provides kids with fun and games all day long. The kids' club also features a water park that will entertain the youngsters for hours.

ADDITIONAL INFORMATION

Location
Iberostar Cancun is located approximately 15 min from Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Tax Payment
The government has approved a new tax for visitors visiting the Mexican municipality of Benito Juarez. The resort reserves the right to collect this new tax to all visitors. This tax will be a flat fee of $24.18 pesos (approx. $1.16 USD) per night per room. Please be mindful of the fluctuation of exchange rates, as this exact dollar amount may vary.

Spring Break Policy
During the dates of Mar 1-Apr 7, 2018, Iberostar Cancun will only allow a maximum room occupancy of two adults or two adults and two children(0-12yrs).
The minimum age requirement for check-in is 18 years of age. One parent or chaperone at least 25 years of age will be required per room for check-in.
In the event that any guests engage in inappropriate behavior disrespecting hotel staff and/or other guests or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.


Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

Awards
The beachfront Iberostar Cancun has been recognized with awards and accolades for more than 10 years in a row. It has been awarded AAA's Four Diamond Award.



All hours, fees, amenities, information and services are subject to change without notice.
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