Iberostar Selection Cancun

Yesterday, we got back from a fantastic trip to the Iberostar Cancun resort. Upon arrival, we came through a packed airport. Once through customs, head immediately to transportation, amstar, without speaking to anyone. We elected to use the shared shuttle which meant some waiting in the van for other parties. I highly recommend purchasing the private transportation for the additional fee. Definitely well worth it. Once in the van it took about 18 minutes to get to the resort. They are struck with their checking policy and wouldn’t allow for early check in even though we arrived at 2:15. We were offered cold nonalcoholic drinks upon arrival. Next, we met the concierge who tried selling us on an Iberostar preferred club. JUST SAY NO! We were then able to set our reservations for restaurants the next 3/4. nights. This was one of the disappointing parts of the trip. We have stayed at secrets and dreams in the past and we could always eat what and when we wanted. Here they make you eat in the buffet. The buffet was average at best. Would have loved to eat in the other restaurants instead but that’s their policy. We ate at the steak house which was phenomenal. I was shocked to eat such a tender and well seasoned filet. You can watch them cook the succulent meats on the grill. The Japanese was excellent too and great for the family. You eat chicken, steak, shrimp, and sea bass during your experience. Surprisingly, the Mexican restaurant was excellent too. While they require men to wear slacks, most were wearing shorts. It didn’t appear to be any real dress code except to have a shirt on while eating lunch at the buffets. The beach is beautiful and the water was awesome!! We frequent the jersey shore often during the summer. The tides and waves are very similar but the water of course is a crystal clear blue color. The pools are awesome and the swim up bar was great. Typical drinks we have gotten at all inclusive and some top shelf choices offered. (Of course, you must ask for upgrades.). At the restaurants you could ask for upgrades of beer for no charge such as corona, Heineken, and Madelo. The rooms were clean and beds were very comfortable. Some staff were great, others you could tell weren’t happy to be there. We always tipped the bartenders, waiters/waitresses, and bell hops. I was saddened to see many not tipping. We tipped 20$ for dinner service and 5$ for lunch and buffets. Everyone was always very appreciative. One other con was the desserts. Many were uneatable. Overall, it was an awesome trip and we would definitely come back!!

Pros: Great friendly staff. Food was good. Pool looks nice. Front beach location is beautiful. Cons: Some place rated them between 4 to 5 stars. This is not a 5- or 4.5-stars resort by any mean. If that is your impression, then you are in for some disappointment Lack of night life. Sports bar are small. Bars closed at 1am, pool closed at 8pm. Lack of local water amenities. No nearby kayak or any boating activities there as advertised. Any activities will requires booking an excursion. They do have boogie board available to rent, but will cost $15/hr. FYI.. The board itself cost about $10 at Walmart. Resort points is a joke. Received 400 resort points. Sounds a lot of resort points that comes with the package but then there is a catch. Only 25 points max allow at the spa, and spa treatment for 1 hr. is very expensive like in $200 range. Average spa in the US is $60-$100 an hour. Diner reservation does not align with the seating. When we were there, most restaurant seating were 30% occupied and the reservation shows as fully booked. Perhaps another strategy to save cost? Front beach had too much seaweed and the wave were rough; not meant for young kids. Jacuzzi water temperature is the same as the infinity pool. Blow bubble, but practically does not get hot. By the end of the resort stay, they finally able to turn on the gas on 1 of the 2 jacuzzi after our complaint, but then kicks us out of the jacuzzi at 8pm. Manage to enjoy the warm water for about 10 minutes. The next morning, both of the jacuzzi's water temperature goes back to room temperature state. Alcohol percentage in the beverage is not compare to the USA. First day had 5 beers, 1 wine, 2 shots within 3 hours and felt like I had three millers lite. In their defense, this feeling is on par with my past 9 all-inclusive booking. Seem like they all share a common distributors.

Iberostar Cancun is an awesome place! Everything is at your fingertips and the service is phenomenal anything we requested for our room, such as towels pillows water etc. was provided immediately. The resort is beautiful the infinity pool is breathtaking and very comfortable along with the swim up bar which exceeded my expectations. All of the restaurants were very good and the French restaurant La Horma exceeded our expectations because previously I saw bad reviews but we thought it was great because they really make you feel like you’re in a fine dining establishment and the food was excellent. The buffet was excellent and I want to complement Josue on his friendly smile and cordial nature and fresh cup of coffee as we walked in the door every morning to the breakfast and lunch buffet. The activities were very good as well and complements to Andres, who every day, would explain to us what was going on what activities and things that we might be interested in. The people at the resort were very accommodating and friendly and went out of their way every time to make our stay an excellent and exceptional time. The coffee shop was great went there every morning and afternoon for coffee or frozen Frappuccino‘s. The only drawback at the resort I can think of were sometimes the music at the pool was a little too loud and constant but not something to frown upon too much. Also, I thought the people at the buffet were a little too hostile when we came from the pool to the buffet they would look you over and say if you were wet that you could not eat there because of the cushioned chairs, well I think they should have chairs that can accommodate people coming from the pool I mean, we did not come directly from the pool we dried off as best as we could but they were all a little too hostile when making sure that the chairs didn’t get wet so I think management might want to get chairs that are more conducive to people being a little wet. Another note, is that I ran out of five dollar bills and one dollar bills for tipping and it was very difficult to get change for large bills, I think of the resort should have more availability to changing large bills so that you can tip the employees and the ATM was a complete rip off I got charged over $20 to take out money from the ATM. As far as the service from cheap Caribbean, I thought that the flight arrangements could’ve been more clearly presented so that I wasn’t calling the airline myself and trying to get flight information, and I did find a match for the trip I booked that was cheaper by 20% and cheap Caribbean would not match that price they gave me no valid explanation because it was the same exact trip, and they would not meet the lower price I did not think That that was honoring their word about price matching!

The resort is very nice and smells so good in the main lobby. We were very pleased with the resort, dining and the service. The Pools are so nice. The resort has a lot of activities for every age. We were there for my friends two daughter's graduation gift to them and one of the daughters turned 21 while we was there. The resort went out of there way to decorate our room with a three layered cake made with towels and rose petals. They even had champagne chilling and champagne glasses waiting for us in the room when we returned after supper. I would definitely consider going back to this resort. I would not change a thing about this resort