What We Love
- Stunning beachfront oasis where the pools cascade toward some serious sandy shores.
- Live shows, live music and live karaoke every night.
- You're close to Cancun's shopping and nightlife.
Things to Know
- You're only a sweet 15 minutes from the airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- It's the only resort in the area with an 18-hole championship golf course on-site.
Resort Details
- American Bistro RestaurantA marvelous new concept, this restaurant includes delicious salmon, ribs, and fried chicken, with a gourmet touch. Simply the best American cuisine.
- Food Truck SunnyEnjoy a beachfront snack or a refreshing beverage in our new food truck with direct views of the ocean.
- Snack CareyDelicious variety of snacks and refreshing drinks at the restored Carey from 11 AM.
- Various Lounges/Bars
- Las Palmas
- Vertigo
- Carey
- Las Olas
- Robusto
- El Telon
- La Perla - Various Restaurants- El Lagulio, Buffet restaurant
- La Home, Gourmet restaurant
- Naga Hibachi, Japanese restaurant
- La Pamilia, Steakhouse restaurant
- El Maguey, Mexican restaurant
Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel for hours of operation, reservation policies and dress codes.
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- Concierge desk
- Elevators
- Exercise gym
- Gift/News stand†
- Golf, Offsite†
- Laundry/Valet service†
- Liquor store†
- Meal Plan Type: All Inclusive
- Pool
- Room service
- Safe deposit box
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking
- Wakeup service
- Convention Centre†
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This resort provides the following wedding packages:
- Star Wedding Package
- Silver Star Wedding Package
- Gold Star Wedding Package
Please contact wedding coordinator for complete information, locations and to reserve a date.
† Fees may apply
- Children's pool
This resort has a kids splash park.
- Children's program, onsiteSTAR CAMP:
Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the approach and theory of multiple intelligences, which advocates personal growth through cooperation.· Discover a new, artistic dimension by reproducing giant versions of works of art as a team.· Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu.· Record short films, become a journalist, publicist or the stars of an improvised video.· Discover the inner artist by working with clay.· Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members.· Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool.· Learn how to get a hard-boiled egg into a bottle or experiment with colors.· Summer classics like darts, capture the flag or Olympic-style events.
Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old
STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles
Star Camp Shows:On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nightsWhat's New!Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show
- Fitness center on-siteThis resort has a Fit & Fun Fitness Program.
- General
Other activities include:
- Aerobics
- Yoga
- Shooting tournaments
- Archery
- Basketball
- Cycling
- Billiards
- Bocce
- Gymnastics
- Table tennis - Golf location (onsite/nearby) †An 18-hole golf course is available.
- PoolThere are 10 pools on-site including 1 infinity pool. This property has swim-up bars.
- Spa †
- Teen programs †- Teens disco- Eagle Star camp - 13-17 years old
- Tennis court
- Golf †Golf course located within a mile of the property.
- Live EntertainmentLive nightly shows in theater
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9422 reviews
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Jul 06, 2025Club Membership-Horrible Experience
I am dealing with a situation months later where the department at Iberostar have given me such a hard time with cancelling the club membership. We went in May, agreed to and signed on for the lowest tier membership. I had some reservations but felt OK about it. Once back home (it was a short 3 night stay). It kept bothering me so I did research and saw several other negative experiences online. I go to sign in for the first time to the club website and come to find the 'club only' discounted rates are sometimes even higher than going to the general public website! This was concerning, I crossed reference and asked a club staff member (on WhatsApp) about this and he told me it could take up to 7-10 days after your membership for "club only' rates to actually show up on the club members site. This makes no sense and was not mentioned prior, just odd. That same day I send in my notice of cancellation within 5 business days from signing up, and a different staff member (on WhatsApp) tries to argue it is 5 days total not business even though the contract clearly stated business. Then 1-2 days later a different staff member emails me offering a partial refund of the down payment with a wordy document that I had to signed. This document stated I couldn't share my opinion online of the matter...Wow. This document also had confusing verbiage regarding if I had or will submit a dispute. If they would have just done the right things by being honest, and initially stating "ok it is within the 5 days we will follow-up regarding the refund, here is our purposed refund please confirm" (with simple written verbiage) then I would not have had to dispute!! Why would I wait around and let you keep my money especially due to being unsatisfied with the service and initially being told no refund? Then you offer me a majority of the down payment refunded but on confusing and uncomfortable terms?? Disputes take a while to settle unfortunately and if the dispute is withdrawn you can't really submit another one and there was no guarantee they would give me even the partial refund and I don't feel comfortable signing such a settle document. To top it off the dispute remains and they charged me for the first monthly payment July 1st. I reach out again explaining my frustration overall and with the charge. They dare to tell me a charge has not been made, take no accountability or acknowledge their wrongdoings. I don't understand, I simply wanted to not have to deal with this anymore but it keeps going and unfortunately they also have my partner's card on file. Seems they will continue charging either once the dispute settles or I have to sign some document or we literally have to get new cards over this. Overall we had a good time at the resort but this really ruined it and it is upsetting because we went for a Baby-moon :(. Just say no to membership and go about your trip.
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Jul 05, 2025Veronica is the best!
Veronica was an awesome host! Excellent service, always with a smile. We had such a great time during our time in the hotel. Thank you very much Vero!
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Jun 30, 2025
Vacation 2025
My friends and I enjoy an amazing experience at this resort. The hotel staff the food was better than expected. I recommend this to anyone who is traveling to Cancun!
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Jun 30, 2025
Wedding on the Beach
Veronica made the trip spectacular! Her smile and super-fun attitude made everyone happy. We were here for a wedding on the beach and Veronica was our server there too. Everyone commented on how nice she was and how she smiled and laughed the entire evening. She is very special for sure!!
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Jun 28, 2025
Shady Business Practice
I went with my girlfriend and we worked really hard to save up for the trip. In order to get sign ups they offered us 400 resort credit per person for the stay. It wasn't until checkout when they told us instead of 400 each resort credit they give us eight $25 coupons that only work on a purchase of 100 or more and cannot be combined! We were blatantly scammed and I was charged another $500 trying to leave. DO NOT GO
- Advisory***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryRoom reservation required, Dinner Reservations allowed up to 7 days before check in.
- AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $79.20 pesos, ($4.00 usd approximately) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - While this hotel strongly discourages spring breakers, it cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, the resort will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.
SPRING BREAK POLICY- Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
- Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age.- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
- Pet Policy : Pets Not Allowed