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InfoCustomer ReviewsQuestions & Answers
Not only will the beach win you over, but this dreamy vacation retreat and its glistening pools, pack tons of fun for ev
...
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Not only will the beach win you over, but this dreamy vacation retreat and its glistening pools, pack tons of fun for everyone. The all-inclusive details keep it simple - all you need to worry about is splish-splashing your way through the day. And, perhaps what cocktail you might want to try next. Grab the fam, because it's time to chillax in Cancun.
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"I have so many wonderful things to say about Iberostar Cancun. This was my first trip to Mexico and I was traveling alone with my teenage daughter to celebrate her birthday. They must have done somethi..." – Shannonm73
271 out of 305 (89%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.5
Service
4.6
Beaches & Pools
4.7
Dining Options
3.9
Room Comfort
4.3
"I have so many wonderful things to say about Iberostar Cancun. This was my first trip to Mexico and I was traveling alone with my teenage daughter to celebrate her birthday. They must have done somethi..." – Shannonm73
271 out of 305 (89%) customers would recommend this product to a friend.
All Customer Reviews
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April 2, 2019
Great Stay!
We had a great time at the Iberostar Cancun resort and it was beautiful! Waking in it even smelled beautiful.
It occupies one of the most gorgeous stretches of beaches in Cancun and they manicured it well each day. The pools were outstanding and many. Wonderful swim-up bar!
We tried all of the restaurants and they were all pretty good. The Japanese was our favorite.
Iberostar performers put on great shows in the Tiki Auditorium each night and all were very entertaining.
All in all it was a tremendous vacation! It was our first all-inclusive and we can't wait to try more.
A couple honest observations:
I am not sure when the resort was built but the main building although beautiful, it is starting to show a little age, even signs in our Ocean View Balcony Room. Not bad, just signs.
And this place is perfect if you bring your children. They have it set up nice for families. (We no longer travel with ours)
One extra nice note for booking with CheapCaribbean.com our trip, shuttle everything went flawlessly. Even the weather. LOL!
Thank you CheapCaribbean.com!!!
The staff was very friendly. The hotel upgraded us to a honeymoon suite for our honeymoon, this was very much appreciated.
The food options are both limited and lack flavor. You have to make reservations for the restaurants, but as you walk by at the dinner 'rush' the restaurants are barely populated. It's hard to understand why the staff tells you that there are no more reservations.
At check in, the concierge said that he would make the dinner reservation for us and leave us a message with what he was able to get -- this never happened. When I made the reservations myself the following morning, there was limited availability. I have an expectation that things will be done as promised, so I was disappointed in the concierge service.
Pros: proximity to the airport, staff, cleaning service, bar tenders in lobby bar
Cons: food, water temperature in pool and hot tub
It started bad and just got worse. We are return customers of Iberostar and LOVED JAMAICA IBEROSTAR, so we felt confident Cancun would be great too, but this is NOT THE CASE. Cancun Iberostar was terrible. Our rooms were wrong. We were given single bed rooms seperated from our family when we had ordered double bed rooms next to each other six months in advance. The food was TERRIBLE and they said we could not get restaurant reservations even though we had booked for 6 nights there. Told us we had to eat at the buffet and squeezed us in a few very late nights to empty seated restaurants that took 2 hours to get our food. Gym was a mess, dirty, broken equipment, no cleaning supplies or attendant the entire week we were there. The pools were dirty, entertainment AWFUL. Alcoholic beverages were watered down. Room service brought cold, hard food and took hours. Elevator broken the entire week we were there, long lines and waits at only two working elevators, had to take stairs to 8th floor many times.
When we tried to change resorts they would not let us, stating even though they messed up our rooms and we were not happy, they would keep 100% of our money if we left. Cheap Carribean could not even help us out and we were stuck there over Christmas. It was terribly disappointing and a waste of money.
The only compensation for the worst vacation we ever had is they offered us a room upgrade if we book with them again. Thanks a lot Iberostar and Cheap Carribean. We will not book with either of you ever again. You BOTH let us down.
Ask questions. Share answers. Get advice.
What's the best excursion? How much should you tip?
Ask a question about Iberostar Cancun or help someone else answer theirs.
Can you answer these questions?
50 questions, 175 answers.
Would this be a good place for a 2 day business kick off with around 210 people?5 answers
7 years, 94 months ago
Lana
Cancun airport customs was a nightmare (we arrived around 1PM) it took nearly 3 hours to exit airport and get to our driver. Another 1hr 15mins to arrive to resort. Consider a night flight to avoid the influx of people. You may find yourself spending too much time in transit.
floridafun
Lana,
I think it would be a very nice place. Very spacios and beautiful for a Business Kick off Meetng!!
Good Luck and have fun.
Roemac
The resort does have meeting faciliies available, however, you would need to contact them directly to inquire about the specific details. Unfortunately, CheapCaribbean.com is unable to assist with booking meeting rooms.
MariaCC
Yes great for a large group. If it's for business....Only one thing, if you need free wi-fi, the hotel requires to pay for it, and it is not cheap there.
David2012NYC
Very nice convention center.
lookingup
Is it the same price for 1 person only?2 answers
I will be traveling alone. Can I get the same deal.
Can the flight dates be for a week even thou the hotel is only for three?
7 years, 94 months ago
Vicky
The pricing on our site is based on double occupancy. We are able to book single room accommodations but there would be a supplement. Flights can be modified according to your travel plans, however, it is unable to be booked online. One of our Caribbean Consultants can assist with your booking and there is no additional charge to book via telephone.
MariaCC
You need to contact the travel agency and they can work this out for you.
RBKB
Can I book a flight one stay two at all inclusive in Cancun?2 answers
I am making plans to go to Cancun from New York Kennedy, flying out myself but I am meeting my girlfriend in Cancun who will stay with me and enjoy the resort amenities as well. Can this be booked?
What is the best time (low season to book in Cancun?)
Thanks!!!
7 years, 94 months ago
love2travel
We are able to book one guest with air and one without, however, this would need to be done via telephone. For the best rates and availability, please contact our office and speak with one of our experienced Caribbean Consultants.
MariaCC
When you book the trip you will need to put that 2 people will be staying in the room - if not, you will be charged when your girlfriend gets there as they put Arm Bands on your wrist so they know who is staying there and others can not get any food or drink.
RBKB
Is there any good seafood? like shrimp, lobster, scollops, crab at the buffets.2 answers
7 years, 85 months ago
Sherry
Meal options are subject to change so we do not have prior knowledge as to what the resort will serve.
MariaCC
Fresh fish everyday cooked in front of you, fresh shrimp, crab legs(not every night) calimari. I ate salmon, mahi mahi, sea bass, among other kinds.
debjh
How far is the hotel from Downtown Cancun?2 answers
6 years, 81 months ago
Staten Island, NY
This resort is located in the main hotel zone of Cancun, but is approximately 7 or 8 miles away from downtown Cancun.
bscheliga
Approx 30 minutes by city bus. The bus picks up right outside the hotel and costs $1 each way.
lookingup
does this hotel not have king sized beds?3 answers
Iberostar cancun?
6 years, 81 months ago
ill. USA
The only room category that offers king beds that Cheap Caribbean sells is the Ocean Front Junior Suite. All other categories on our website only have an option for queen size beds.
KateHCC
Yes
AMPM
Yes but you must request it. We had one and it was beautiful.
lookingup
All-Inclusive5 answers
Does "all inclusive" include alcoholic beverages?
6 years, 80 months ago
Long Island, NY
The All-Inclusive plan at the Iberostar Cancun features:
•All meals and snacks daily
•Room service: Daily 11am-11pm (hours subject to change)
•Unlimited beverages, including local and international liquors and soft drinks
•Daytime activities and nightly entertainment
•Non-motorized water sports, including snorkeling and kayaking
•Taxes and gratuities
KateHCC
Absolutely and as well as top shelf alcohol. I'm a fan of gin and tonic but I only drink Bombay Sapphire and was told before going to Cancun that I would probably have to pay for the top shelf even at the all-inclusive however, not at Iberostar and they do not go light on the alcohol in the drinks either.
Shannonm73
YES and YES
AMPM
yes
lookingup
Yes it includes all food and beverages ( including alcohol)
Dawnie
Snorkeling3 answers
How is the water for snorkeling?
6 years, 80 months ago
swin92
We have not received any feedback from our customers of any dissatisfaction from their snorkeling experience.
MariaCC
Water sport are at another location. Transportation to that location was $40 each person.
lookingup
During my trip the water was too cloudy to see anything.
Newjerseytraveler
Any self service laundry facilities on-site?2 answers
6 years, 77 months ago
Arny
Resort's usually do not offer a self service laundry facility on site, however, they usually do offer a laundry service which would be at an additional charge.
MariaCC
Not that I seen,but I think I did see they have laundry service,where they do it for you.
BuckeyeJJ
Are the pools heated?2 answers
6 years, 76 months ago
LPLOW
The resort does not state that any of the pools are heated. Often is is not needed!
KellyCC
no the pools are not heated. There are two hot tubs though that are VERY warm. Perfect for the kids when the pool water is cold
Mika
How much does it cost to play golf2 answers
How much is a round of golf at the on-site golf course at Iberostar Cancun? Do you get a discount if you are staying at the hotel and/or can you get a golfing package included with your stay?
6 years, 75 months ago
Charleston SC
Golf is not included in the package pricing. For accurate pricing for golf please contact the resort directly.
CaitlinCC
I'm not sure what it costs for someone staying off the resort but if you're a guest at Iberostar it costs about $100 to rent clubs, a cart and play 18 holes.
TomandKim
is there a swim-up bar?4 answers
6 years, 75 months ago
USA
No, there is no swim up bar at any of the pools.
KristenCC
After contacting the resort directly, they advised us that they do have a swim up bar.
CaitlinCC
Yes, in the middle of the largest pool.
TomandKim
Yes..with bar stools and shade
gadget940
Yes.
Heatherwiltermood
Is there a beach bar or staff that walk the beach collecting orders?4 answers
6 years, 75 months ago
USA
No, the resort does not have a beach bar, there is a bar adjacent to one of the pools. There is also no wait staff at the beach.
KristenCC
Yes! This resort does have a beach bar. For more information please contact the resort directly.
CaitlinCC
Yes, there is a bar that connects the pool to the beach and waiters walk along the beach constantly.
TomandKim
Yes. Anytime we relaxed on the beach, staff were walking around taking orders!
Honeymooner123
Yes there are severalls bars... A pool bar, beach bar, besides lot of extremely waitresses around beach and pool taking orders constantly.... You never get to the point of being unattended... Ever
ArgentinianGuy
How come you cannot select a king size bed option? Is there only 2 double beds?2 answers
no option to select King size bed in standard room or balcony room.
6 years, 74 months ago
Jess
The Standard Ocean View and Standard Ocean View with a Balcony rooms only offer 2 queen beds. You may request a king bed when booking an Ocean View Jr Suite; however, since this category also offers 2 double beds, we are unable to make any guarantees as requests are based upon the resort's availability.
LaurenCC
I put in a special request for a king size bed in the special request selection when I booked the vacation. I was accomdated with request when I arrived.
Star1201
Do the pools connect?2 answers
Do you have to get out of the water to go to the different pools?
6 years, 74 months ago
Brittany
This luxurious resort features 7 infinity pools and a lap pool. 2 pool bars serving drinks and snacks are available are located adjacent to the pool area. For more information please contact the resort directly.
CaitlinCC
Not for the adult pools, but the adult and children's pools are not connected.
TomandKim
A lar carte restaurant4 answers
We're going to stay here for three nights.
Do we need a reservation for the ala carte restaurants?
Also is there a limit in how many times we can go eat in the alacarte?
6 years, 74 months ago
Washington DC
Guests wishing to dine in the hotel's a la carte restaurants must make reservations with hotel public relations staff daily between 9am-11am and 4pm-5:30pm. Additional reservations may be booked based on space available.A la carte dining guarantees are based on number of nights booked as follows:
•For 1-3 night stays, guests will receive one reservation guarantee in the a la carte restaurants.
LaurenCC
No - no reservations needed, no limit on the main restaurant (open for breakfast, lunch and dinner, do not even take room number).
seth8404
reservations are required for the ala carte restaurants-make your reservations as soon as you get there to be sure you can get into the restaurant you want- I stayed 4 nights and could book 2 nights
grizly
They do ask you to make reservations for the restaurants but on our last night (Friday) we were able to get into the steak house at the last minute. I don't think there is a limit to the number of times you hit the restaurants.
Gammyb5
Early check in2 answers
Our flight arrives in Cancun airport at 9:00am, much earlier than the check-in time.
Do they have early-check-in policy?
Or can we hang out in the beach before our room is ready?
Thank you.
6 years, 74 months ago
Washington metro
Some resorts will offer to hold your luggage, this is something you would need to ask the front desk once you arrive. Check in is not going to start until 3:00 and, if you would like a room available for when you arrive, we recommend purchasing the night prior and we can notify the resort that you will not be arriving until early morning the next day.
LaurenCC
We arrived at 7am. They allowed us to check in early and got us rooms that were available. If they don't have rooms I know they will give you a wrist band so you can eat and hang out at the pools until the room is ready!
mb0ryan
How do I get from airport to the hotel? Is this hotel in a good location for sight seeing?2 answers
My son and I will be flying out on 10 May and I will return on 19 May and he will return on 25 May. We are meeting my husband there, he will be arriving on 9 May and returning back to Dubai on 25 May.
We are trying to figure out the most cost effective way to do this.
6 years, 74 months ago
KY
Being in the hotel zone, you are in a central location for Cancun--you will be able to walk to restaurants, bars, and shops. You are about an hour to hour and half (at most) from the sights along the Riviera Maya, but close to activities on Isla Mujeres. We offer shuttle service which will be able to take you from the airport to the resort and back.
LaurenCC
You must purchase a transport van that is the most cost effective way. STAY AWAY FROM THE TIMESHARE PEOPLE> Use the cheap Carribean van they will save you a lot of headaches.
debjh
How many people can stay in one room?3 answers
6 years, 74 months ago
USA
This resort will not allow more than 4 guests to stay in one room.
LaurenCC
It depends on the room. In the standard room that we had there were 2 double beds so 4 could stay easily, other standards had 1 king. I would expect with the King bed you may have a pull out so 4 again could stay in the same room.
LuvTheCaribean
With two queen beds the standard room will accommodate four persons.
BroncoNavy
do you have condo's on site?4 answers
Bringing my family. 6 adults. Is there a Condo option with 3 bedrooms
6 years, 74 months ago
Hawg
The room categories in which we offer do not include condos. We do suggest contacting the resort directly should you have any questions regarding alternate room accommodations.
MariaCC
I believe there is an option for more bedrooms. Call a travel agent and they can call for you and check it out.
Toukey
There were villas on site. We stayed in adjoining rooms and enjoyed our vacation more than when we rented a villa. There were 8 in our party.
DavidShoemake
They do have villas at the Iberostar Cancun. I don't know how many rooms each villa has, but you could certainly contact the Iberostar.
fsu22
Is this a party hotel or more of a quiet hotel?7 answers
6 years, 73 months ago
ohio
This resort is a family friendly property. It is not known as a party resort, nor is it a quiet resort as this resort allows children on the property.
CaitlinCC
A little bit of both but I d have to say a little more quiet if I had to choose.
Dior
A little bit of both, some activity by main pool, but if you go the beach you hear nothing but waves. Witnessed no rowdy behavior, but a fair amount of drinking. Was there with wife and 14 yo for relaxing vacation, never felt out of place.
seth8404
No we found it very peaceful. Stay in a villa, you won't regret it, their very nice and you get ocean front view.
JoJo3
It's both. During the day there's an area of the pool bar that gets rowdy around 5pm but other than that the rest of the pool areas and infiniti pool are very tranquil. At night there are several bars. The lobby bar is pretty quiet but the sports bar has kareoke so it can get lively. The hotel is very close to outside bars and restaurants like Coco Bongo if interested in lively scene because other than that the hotel is pretty relaxing.
MCGV
We arrived around 9:30 pm on a Saturday night. In the atrium, there were a number of young adults partying but it wasn't too loud or offensive. During the rest of the week, it was relatively mellow.
However, there is the area where they have shows and music afterwards and you can certainly dance and let your hair down there is you so desire. The hotel was large enough that you could have it either way.
Gammyb5
quiet one
evelina
Rental car4 answers
Is there ample space to park a rental car? Does the hotel have an on-site rental car agency?
5 years, 72 months ago
Penguin
For further information regarding parking and rental car services at the resort, we do suggest contacting them directly as they would be best to assist you. The telephone number for the resort to contact them directly is (011) 52 998-881-8000.
MariaCC
I don't know
Conny
Dont know about parking but there is a rental agent onsite.
thomas2000
There is plenty of on site free parking. Just have your key card coded to open the gate arms. There is a dollar rent a car on site.
Penguins
There is a Dollar rental car agency on site and parking does appear to be available - although if you are staying in the local area I would think that a rental car would be a burden. Parking else where is limited and bus and taxis are plentiful. You can ride the bus up and down the strip for $1! That's right - one buck.
BroncoNavy
Is there room service and is it 24/7?6 answers
5 years, 71 months ago
Oanh N.
Resort amenities such as room service are subject to change. We do suggest contacting the resort directly for the most up to date information. The link to Iberostar's website to contact them directly is https://www.iberostar.com/en/contact-us.
MariaCC
Yes, there is room service and it is 24/7. Room service is also included in your vacation package-just tip your server.
DavidShoemake
Yes, 24/7 room service. Takes about 35 minutes (when we ordered it) and not a great variety, but the wraps we ordered were nice.
Sunnyeveryday
The room service is 24/7 day night no charge.
thomas2000
Yes and yes
Penguins
Yes and Yes but your selection is minimal.
SlickRick44
dO THEY HAVE OCEAN VIEW JR. SUITES WITH BALCONIES WITH CONNECTING DOORS2 answers
5 years, 70 months ago
cARLA
have very large balconies on the ocean suites but only one door exiting room.
thomas2000
The Ocean View Jr. Suite would come with a balcony. We can always request adjoining rooms or rooms near each other, however room requests cannot be confirmed until check-in at the resort. If you would like more information, please contact us at 1-800-915-2322.
CoryCC
how much is it to upgrade your room from a ocean view to a ocean view with balcony?3 answers
5 years, 69 months ago
Manny
There are many things that factor into the cost of an upgrade. If you have already booked with Cheap Caribbean, you would have to call in and speak with one of our existing reservations agents, as it depends on what special you may have gotten at the time of booking and if that special rate is available for the upgrade. If you have not booked already, you can call and speak with one of our new reservations agents. The number is 1-800-915-2322. Thank you.
RobinCC
about 150/pp for five days
Gunit
It would depend on when you are there and how long but we were able to get the upgrade for 250 for the balcony and we also had a promotion for 100 off so at the end it came to 150.
Happygofer
water park3 answers
details said the water park is additional charge? How much is it, and is it on site?
5 years, 62 months ago
NJ
For additional information about the water park please contact the resort directly. Here is a link to their contact page: https://www.iberostar.com/en/contact-us
LizCC
The onsite water park is a small pirate themed pool for the kids and is very nice. It is included with the hotel stay - no additional charge.
BroncoNavy
It does not cost any money for the water park
Happygofer
The kids water park on site is not extra. There are about 4 small slides. There may be another offsite water park that is extra.
VanH
IS THERE A ROOM SAFE IN EACH ROOM ?4 answers
4 years, 60 months ago
JOE
The room description does have in-room safe listed as an amenity. However, do keep in mind that amenities can be always subject to change.
MariaCC
Yes there is Joe...
mtngirl
yes, safe in every room free of charge
Sunnyday10
There is a room safe in each room.
Happygofer
What type of drinks3 answers
What beers are available (ex. dos equis, corona..) ?
Also what type of liquors?
4 years, 54 months ago
Michigan
This resort offers domestic brand of beverages. For more information please contact the resort directly.
CaitlinCC
Bahama mamma
blue hawain
Marla1
Dos Equis Amber/Lager were the only drafts we saw. There was also Superior in bottles in the mini-bar. There was a wide array of liquors, they could use better scotch.
HunterMcDoogal
Dos Equis and corona
Middle shelf liquors - Smirnoff, Bacardi etc
Dawnie
How far away is the resort from the Mayan Ruins?3 answers
4 years, 50 months ago
Eileen
The resort is about an hour and half away from the Mayan Ruins in Tulum.
KristenCC
There are a couple ruins I know of. Tulum is about an hour away from here. Chichen Itza is usually a couple of hours away.
PyroGX2010
Less than 20 min
Dawnie
What excursions do you recommend for young adults?2 answers
4 years, 50 months ago
Eileen
Our most popular excursions are the Jungle Maya, Chichen Itza, Xplor and Tulum - Xelha. These tours are perfect for any age!
KristenCC
Jungle Maya and Tulum
Marla1
Are there water sports, kayaking, etc available?2 answers
4 years, 50 months ago
Eileen
Iberostar offers the following water activites on site:
•Water polo
•Water aerobics
•Swimming
Available for an additional charge:
•Water park
•Snorkeling
•Kayaking
KristenCC
Yes, there are several water activities for the entire family. Once you arrive check with the guest desk
Harryo7961
Are water bottles included in All-Inclusive?3 answers
4 years, 50 months ago
ispyarachel
Yes, they are included. Even though the resort has filtration system on site, it is not recommended to drink the tap water.
KristenCC
Yes everyday they restocked our water in the minibar in our room. Worrying about clean and cool water is not an issue.
funinthesun123
Yes and they re-stock your mini bar daily
RBKB
What kind of activities are at the watermark for children, ages 3 and 8?2 answers
4 years, 50 months ago
Evie Cate
"Lucy's Club provides kids with fun and games all day long. The kids' club also features a water park."
CCGreg
You can check them in at the Kids Center and they keep them occupied all day long - games, pool, beach, buffet and other activities. People I have spoken with said their kids really enjoyed it and went back each day.
RBKB
Is the beach swimmable5 answers
4 years, 50 months ago
Las Vegas
Yes, this beach is swimmable.
CaitlinCC
Yes the beach is a place you can swim. It's roped off for the swim area. The sign says that officially the beach is federal property and the hotel takes no responsibility for safety, there is a lifeguard out there and they post green/yellow/red/black flags for weather conditions. Many people including myself were swimming and using the jetskis on the nice days.
PyroGX2010
yes, they have an area in the beach is swimmable.
BiBIvivi
yes
BMWToch
Yes and they have a Lifeguard on duty watching swimmers
RBKB
Does the balcony have a jacuzzi?4 answers
For the most expensive room... The Villa I believe. Just wanted to make sure it had a Jacuzzi because I've seen pictures of it but not when I select the room.
4 years, 49 months ago
U.S.
Unfortunately, there is no jacuzzi on the balcony in that room category.
KristenCC
I did stay in a Villa at Iberostar Cancun last week, which had a private "shared by the Villa" Infinity Pool (walk out for the first level), but no jacuzzi. That said, there are other Villa options that may include a jacuzzi.
KenM69
Suites have jacuzzi's, not the regular rooms
RBKB
No
firsttimetraveller
How far is the airport from this resort?4 answers
3 years, 45 months ago
sam
It's about 25 minutes
CrazyCATLady
The airport about 15 to 30 minutes depending your resort location
Tido36
About 25 minutes
Raurau
15-20 min ride
RBKB
How late are the bars open?5 answers
what are the hours of the hotels bars?
3 years, 45 months ago
mexicoboy
See below for the operating hours of each bar at this property.
BARS/NIGHTLIFE
Las Palmas
Lobby bar. Daily, 9am-1am.
Vertigo
Sports bar. Daily, 5pm-1am.
Carey
Pool bar. Daily, 10am-6pm.
Las Olas
Beach bar. Daily, 10am-6pm.
Robusto
Cigar bar. Daily, 5pm-1am.
La Perla
Pool bar. Daily, 10am-6pm.
SamCC
The Bar is open till 1am
Harryo7961
1am
Amber5416
The bars outside close at 6 and two inside are open until midnight or later.
Heatherwiltermood
12 Midnight
RBKB
Is the beach rocky?5 answers
We stayed in Playa del Carmen, and the beach was rocky. I looking for a beach that is not full of big rocks
3 years, 40 months ago
United States
The beach at Iberostar Cancun was amazing. Nice and sandy
Debbie7723
The beach is white and sandy. It is not rocky.
SalCC
I did not find the beach rocky. However, I didn't walk the entire length of the beach.
LadylovesFendi
No
Heatherwiltermood
No, the sand is very smooth and they have it racked almost daily.
RBKB
Picture of ocean villa not the same2 answers
I booked a ocean front villa the room is not what is shown on website I think its a first floor room,the front desk said it would be a additional 150 a night is that correct
3 years, 39 months ago
Kc
Cheapcaribbean is looking into this possible discrepancy. Please call us at 1-800-915-2322 and reference your booking # for assistance.
CCGreg
Ask when you check in and "Negotiate" and they should accommodate you, if it's available.
RBKB
just booked 4 rooms for August & was only allowed to book a standard oceanview room Would like to upgrade at least 2 of rooms with oveanview/balcony3 answers
How do we do this. Also would like our 4 rooms to be next to each other
Cannot really get an answer from anyone on how to do this
3 years, 38 months ago
Lisa
We can certainly put in a request for the rooms to be next to each other, please be advised requests are not guaranteed and they are based on availability at time of check in. If you have any further questions, or if you would like to see if the upgraded rooms are available, please feel free to contact us back at 1-800-915-2322 and speak to a customer service representative in existing reservations.
TimCC
Call the hotel and let them know when your coming in and if they have the rooms, they will accommodate you. If not the day you check in, it might be the next day depending on check-outs "But" also ask when you check in.
RBKB
You have to call the hotel directly. Google the hotel name to find the phone number.
Heatherwiltermood
How old do you have to be to check in and stay at this resort?4 answers
3 years, 37 months ago
Tson
You must be 18 or older to check-in, however this is always subject to change.
JeannieCC
21 with a Credit Card
RBKB
18
Amber5416
I believe you only have to be 18. 21 at the most!
Ashton101
beer5 answers
do you have beer?
2 years, 34 months ago
Lyn
This resort does carry beer as part of their all inclusive package, though generally they primarily have local brands.
JeannieCC
absolutely .. free too :)
RaBug
They have Dos XX at every bar and restaurant.
Heatherwiltermood
More than you can drink
RBKB
I know they have Dos equies lager and Amber. I think I saw some people with corona as well.
Kaybee7
Kids allowed in ala carts restraunts?5 answers
2 years, 33 months ago
Badboy1072
Yes they are, there are no age restrictions on any of the a la carte restaurants for this resort as this is a family-friendly property.
JeannieCC
Kids under 14 yrs are not allowed in the Fancy French Restaurant which was a nice time. That's the only restaurant were kids are not allowed.
SKII
I think the official answer is no, but we saw children in both restaurants we ate at.
Newjerseytraveler
Yes, except for the French restaurant. Must be 12+.
vanvi
Yes. French is only mandatory formal dress.
AndyDig
Does this resort have hobie cats or other things to do on the ocean?5 answers
2 years, 32 months ago
cmarie
This resort does not have hobie cats, however they do have snorkeling and kayaking available.
JeannieCC
No
RBKB
Jet Skis and Parasailing are on either side of the resort on the beach. Each at the neighboring hotels.
AndyDig
Yes but it’s done through a 3rd party they will help yuh with setting it all up for sure though
Vaykayguy
No, this resort has no activities on the beach. Waves are very rough!
Ludo
Should I bring sand toys a long for my child or are some things offered?5 answers
2 years, 31 months ago
cflesse
You would need to bring your own sand toys to the resort as this is not something that they typically have available.
JeannieCC
the hotel always has a shop with everything to buy, but I always brought my own.
RaBug
You might bring a few however the Kids Club has everything they might need
RBKB
I would bring sand toys. They sell some at the gift shop but arent offered for free.
roscoe18724
No, they do not provide toys for beach/pool area.
RWIGGINS
swim up suites5 answers
hi looking to come in Aug. Do you have swim out rooms?
2 years, 27 months ago
Bena
We do not offer swim out rooms at this resort. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
No. They had rooms with private pools but I believe they were for timeshare customers
Nana58
Yes they do - best to go thru a Travel Agency or book with Cheap Caribbean and they can work it out for you.
RBKB
They have villas with swim out rooms, but I'm sure they cost much more than the hotel.
Debbob
The Villas on the property have a small connecting pool between 3-4 rooms off the rear decks facing the beach.
They do NOT connect to the main pools. They are really just small private pools shared between a few rooms each.
AndyDig
How much is a round of golf?2 answers
2 years, 25 months ago
JB
For pricing on rounds of Golf please contact the resort directly
StevieCC
There are different prices for different times of the day. I know one of the prices was 79.99 for a round and it's $40 to rent clubs and such. I think the cheaper price was 59.99 depending on the tee time.
Addictedtraveler7
We didn't play
Jazz17
Does everyone have access to the infinity pool or do you need a certain level room5 answers
2 years, 24 months ago
Stephanie
Everyone at this property would have access to the infinity pool.
JeannieCC
Open to everyone!
FredMII
Everyone can enjoy the Infinity Pool
RBKB
everyone!
raymundo
Yes! Everyone can use this pool! This is where the swim up bar is located!
Jhaayes
does this resort have internet? if so, is it free or what is its cost? Is it good?5 answers
1 year, 24 months ago
fflashh
Complimentary Wi-Fi access is available in the lobby. Wi-Fi access is also available in guest rooms for an additional charge. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Free wifi throughout the resort
AlbertN
There was Wifi throughout the entire resort. Sometimes it went in and out, but overall, for it not costing me anything, it worked well.
Addictedtraveler7
Yes - WiFi is free
RBKB
I had wifi from the entrance even to the beach and pool
raymundo
Does the use of the kids club/activities cost money? How much?5 answers
I see there are a lot of kids activities and a kids club, and it appears it comes at an extra surcharge, but I can't find out how much that is?
1 year, 23 months ago
sydneyls
For the cost of any activities, please contact the resort directly as this is all done through them.
JeannieCC
Most kids activities are free!
FredMII
There is NO Charge for the Kids activities - same for Adults
RBKB
Most activities are free. Winners get certificate/medals/prices. My kid Eben got a small gift from Santa
VikRaj
It was a lot of kids there but we didn’t take our kinds to day care so don’t know the prices
Beka25
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Room Information
The Iberostar Cancun Hotel features 426 rooms with luxurious accommodations like air conditioning, wireless internet (extra charge), telephone, hair dryer, refreshment center, safe deposit box, 32" LCD Cable TV, CD player, MP3 radio alarm clock and much more.
Stunning beachfront oasis where the pools cascade toward some serious white sandy shores.
The kids will flock to the splash park while you head straight to the spa.
Live shows, live music and live karaoke every night. Partay time.
You're close to Cancun's shopping and nightlife. Get that plastic ready.
What We'd Change
There's a reservations policy in the a la carte restaurants. It might not be ideal, but your tummy will thank you for the extra effort.
Why You Should Go
You're only a sweet 15 minutes from the airport. Welcome cocktail, plus some are waiting for you.
There's a sport for everyone - golf, tennis, ping pong, soccer, archery and more. Game on.
It's the only resort in the area with an 18-hole championship golf course onsite.
Available Amenities
Beach
Children's Pool
Conference Facilities ($)
Daily Maid Service
Fitness/Exercise Room
Golf Course ($)
Jacuzzi
Laundry Services ($)
Tennis Court(s)
Aerobics
24 Hour All-Inclusive
Archery
Basketball
Soccer
Medical Services ($)
Water Polo
Ping Pong
7 Restaurants
6 Bars/Lounges
Darts
Snorkeling ($)
Spa Services ($)
Wedding Services ($)
Kayaks ($)
Beach Volleyball
Wireless Internet Access ($)
Beach Towels
Beauty Salon ($)
Kids Club ($)
Babysitting Services ($)
Nearby Excursions & Attractions
Bars and Nightlife
Beach
Golf Course(s)
Horseback Riding
Jet Ski Rentals
Mayan Ruins
Motor Boat Rentals
Parasailing
Sailing
Scuba Diving
Map of Local Area
Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been
carefully groomed into one of the most polished resorts anywhere.
Iberostar Cancun
Kukulcan Blvd, Km 17
+52 998 881 8000
Hotel Description
Iberostar Cancun: Family Friendly In The Heart of Cancun
Not only will the beach win you over, but this dreamy vacation retreat and its glistening pools, pack tons of fun for everyone. The all-inclusive details keep it simple - all you need to worry about is splish-splashing your way through the day. And, perhaps what cocktail you might want to try next. Grab the fam, because it's time to chillax in Cancun.
DINING
Mexican flavors might dominate the palettes, but you'll also get to dig in to a variety of international flavors. Japanese, French, and a good 'ole steakhouse round out the a la carte choices. Of course, a fun favorite is booking a table at the Hibachi restaurant. If you want to stay in, 24-hour room service is always a tasty idea.
Antiguo Laguito Type: Buffet Hours: Breakfast- daily, 6am-10am; Lunch- daily, 1pm-3pm; Dinner- daily,
6:30pm-10pm Description: An endless buffet of Mexican and International cuisine.
Enjoy indoor and outdoor seating.
La Horma Gourmet Type: International Hours: Daily, 6:30pm-10pm Description: A la carte restaurant serving gourmet International
cuisine. Reservations are required. Dress code: Resort casual. Male guests over the age of 12 must
wear pants and a shirt.
Naga Hibachi Japanese Restaurant Type: Japanese Hours: Daily, 6:30pm-10pm Description: Naga Hibachi is a Japanese, a la carte specialty
restaurant. Reservations are required. Dress code: Resort casual. Male guests over the age of 12 must
wear pants and a shirt.
La Parrilla Steak House
Type: Steakhouse Hours: Daily, 6:30pm-10pm Description: A la carte steakhouse offering an extensive menu designed
specifically for meat lovers. Dress code: Resort casual. Male guests over the age of 12 must
wear pants and a shirt.
Maguey Mexican Restaurant Type: Mexican Fusion Hours: Daily, 6:30pm-10pm Description: El Maguey Restaurant offers an authentic traditional
Mexican cuisine with a creative twist. Reservations are required. Dress code: Resort casual. Male guests over the age of 12 must
wear pants and a shirt.
Snack Bar Carey
Type: Appetizers/Snacks Hours: Daily, 11am-6pm Description: The hotel hangout located adjacent to the pool
area serving light fare for a mid-day snack.
El Maguey Restaurant
Type: Buffet Hours: Breakfast - daily, 10am-11:30am; Lunch - daily,
noon-4pm Description: Serving a variety of scrumptious dishes via a
well-stocked buffet.
A La Carte Dining Policy
Guests wishing to dine in the hotel's a la carte restaurants must make
reservations with hotel public relations staff daily between 9am-11am and
4pm-5:30pm. Additional reservations may be booked based on space available. A
la carte dining guarantees are based on number of nights booked as follows:
For 1-3 night stays, guests will receive one reservation guarantee in the
a la carte restaurants.
For 4-6 night stays, guests will receive two reservations guaranteed in
the a la carte restaurants.
For 7-9 night stays, guests will receive three reservations guaranteed in
the a la carte restaurants.
For 10-13 night stays, guests will receive four reservations guaranteed
in the a la carte restaurants.
For 14 night stays, guests will receive five reservations guaranteed in
the a la carte restaurants.
For stays of more than 15 nights, guests must check availability with public
relations at the hotel.
All hours are subject to change.
BARS/NIGHTLIFE
Cheery bartenders mix up the drinks to perfection. And, guess what? Everything is included. All day. Every day.
Las Palmas Lobby bar. Daily, 9am-1am.
Vertigo
Sports bar. Daily, 5pm-1am.
Carey
Pool bar. Daily, 10am-6pm.
Las Olas
Beach bar. Daily, 10am-6pm.
Robusto
Cigar bar. Daily, 5pm-1am.
La Perla
Pool bar. Daily, 10am-6pm.
BEACHES AND POOLS
You'll be lounging on one of the prettiest shores in Cancun. The white sandy beach is deep and wide with plenty of room for you to nestle in for the day. Just a few sandy steps away is a large infinity pool with some of the best views of those rolling waves. Bonus - the kids have their own splash park.
SPORTS/ACTIVITIES
Water
Water polo
Water aerobics
Swimming
Available for an additional charge:
Water park
Snorkeling
Kayaking
Land
Table tennis
Basketball
Soccer
Beach volleyball
Yoga
Archery
Target shooting
Fitness center
Golf
Golfers can enjoy the ultimate Iberostar Cancun golf experience at the on-site,
par-72 course. Benefits, discounts and monthly offers are available to hotel
guests. Features include:
250-yd practice course
Driving range and putting green
Pro shop
Club house
INTERNET
Complimentary Wi-Fi access is available in the lobby. Wi-Fi access is also
available in guest rooms for an additional charge.
SPA SERVICES
Relax and pamper yourself at the luxurious Initium Spa, offering an array of
rejuvenating massages and treatments in a tranquil setting. Spa features
include the following:
8 private treatment rooms
Exclusive signature treatments
Beachfront massages
Beauty salon
Relaxation lounge
Secluded relaxation garden
Whirlpool
WEDDING/HONEYMOON
Tie the knot at the breathtaking Iberostar Cancun while overlooking the
gorgeous Caribbean views. The resort offers a few different settings for
couples to say "I Do," all featuring stunning Caribbean and garden views.
Please contact the resort directly for more information.
CHILD CARE
Lucy's Club provides kids with fun and games all day long. The kids' club also
features a water park that will entertain the youngsters for hours.
ADDITIONAL INFORMATION
Location
Iberostar Cancun is located approximately 15 min from Cancun International
Airport (CUN).
Check In/Check Out Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not
included in your hotel reservation.
Tax Payment
The government has approved a new tax for visitors visiting the Mexican municipality of Benito Juarez. The resort reserves the right to collect this new tax to all visitors. This tax will be a flat fee of $24.18 pesos (approx. $1.16 USD) per night per room. Please be mindful of the fluctuation of exchange rates, as this exact dollar amount may vary.
Spring Break Policy
During the dates of Mar 1-Apr 7, 2018, Iberostar Cancun will only allow a maximum room occupancy of two adults or two adults and two children(0-12yrs).
The minimum age requirement for check-in is 18 years of age. One parent or chaperone at least 25 years of age will be required per room for check-in.
In the event that any guests engage in inappropriate behavior disrespecting hotel staff and/or other guests or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and
Costa Rica may put limits on the use of motorized water sports and loud
music.
Awards
The beachfront Iberostar Cancun has been recognized with awards and accolades
for more than 10 years in a row. It has been awarded AAA's Four Diamond
Award.
All hours, fees, amenities, information and services are subject to change
without notice.
