What We Love

  • Unlimited access to all the parks, where you can hike, swim, snorkel & explore all you want. Transportation included.
  • Each Casa caters to a specific moment in your life - whether you have little kids or are empty nesters.
  • Everything Flows® concierge service makes sure your stay is beyond magical.

Things to Know

  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • This resort offers free, shared airport transfers - running every 30 minutes.
  • When booking tours, you'll need to make a reservation 24-hours in advance.

Resort Details

Dining
International buffets and A la carte cuisines at this resort make this destination popular.
OnSite Dining
  • Arriba Baja
    Located in Casa Eclipse, Arriba Baja offers a signature culinary proposal in a stunning atmosphere with panoramic views and a waterfall flowing from the ceiling into the river.
    • Breakfast, lunch, and dinner
    • Location: Casa Eclipse
    • Adults only
    • Reservation required
  • Azul Nogada
    Showcasing the classic cuisine of Puebla, Azul Nogada offers buffet or à la carte service in a setting decorated with traditional talavera pottery. Outdoor seating and a private dining area for up to 16 guests are available.
  • Bio
    Vegan/Vegetarian restaurant.
  • Cantina Los Faroles

    Oaxaquena's speciality food.

  • Chi
    Renowned Chef Roberto Solís presents a menu that pays homage to the cuisine of Yucatán at Chi. The dining experience is enhanced with live happenings, and a private space is available for exclusive events.
    • Open for dinner
  • Chibali
    Family restaurant with international buffet.
  • Costero
    Costero highlights the best of Veracruz cuisine with seafood, fish, and traditional appetizers, served on an outdoor terrace complemented by live events for a unique experience.
    • Open for breakfast, lunch, and dinner
  • Fuego

    Italo-mexican speciality food.

    Restrictions apply - exclusively for Casa Fuego guests. Adults-only.

  • HA' (additional cost)
    Ha’ is more than a restaurant, it’s a culinary experience that involves all the senses, from the welcome, to the design elements, to sounds, to the presentation of drinks and food and impressive Mexican wine collection - every element surpasses the expectations of the diner. 

    Ha' is not a part of the All-Inclusive plan.
  • La Trajinera
    Sea and land flavors.
  • La Xentral
    Open for breakfast, lunch, and dinner. This Mexican and international buffet in a market-style setting features a Cafeteca, where guests can enjoy a snack while waiting for transportation to our Parks and Tours. Departure schedules for the parks are also displayed on several screens.
  • Las Cuevas
    Brazilian rodízio.
  • Las Playas
    Snack and grill.
  • Mercado de la Merced
    Traditional Mexican buffet.
  • Tama-Mon
    At Tama-Mon, guests can enjoy the best of Asian cuisine with Chef Luis Arzapalo’s magnetic sushi train, three Teppanyaki islands, a Mongolian grill, plus a dim sum and ramen bar, all in a unique and surprising setting.
    • Open for breakfast and dinner
  • Teatro del Rio

    A recreation the classic dinner-show lounges, considered the epicenter of the artistic and social life of Mexico in the 1950s. Enjoy this special time with your spouse, friends or family along a tasting menu, as the show takes place in an impressive riverfront stage.

    Reservations required.

  • Various Bars/Lounges
    - Lobby Bar
    - Bar Pozas 1
    - Bar Pozas 2
    - Pool Bar
    - Bar Fuego and Roof Top Bar Fuego - exclusively for Casa Fuego guests
  • Xin Gao
    Asian cuisine.
  • Xpiral
    The Sunday Brunch now is located at Las Cuevas restaurant.

    Restrictions apply: Available exclusively for Casa Fuego & Tierra guest. There is an extra charge ($) for other guests.
Wi-Fi, 24-hour front desk services and valet parking are just a few of the great amenities found here.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service
  • Airport shuttle service
  • Babysitting†
  • Beachfront
  • Business services†
  • Children programs†
  • Complimentary wireless internet
  • Concierge desk
  • Conference facilities†
  • 24-hour front desk
  • 24-hour room service
  • Airport shuttle service
  • Babysitting†
  • Beachfront
  • Business services†
  • Children programs†
  • Complimentary wireless internet
  • Concierge desk
  • Conference facilities†
  • Exercise gym
  • Parking
  • Tour/sightseeing desk
  • Valet parking
  • Wireless internet connection in public areas
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Water sports, the fitness center, teen programs and more help create memorable opportunities.
On-Site Recreation
  • Beach
  • Fitness center on-site
    Daily yoga lessons and functional training circuit.
  • General †
    XCARET KIDS
    Exciting new entertainment options have been added for children, enhancing our existing offerings:
    • Octopus-shaped pool at Casa Viento
    • Xiquillos Kids' Club and nursery
    • Lunateca
    • Xiquit Inn
    • Four slides at the family pool in Casa Vida

    XCARET TEENS
    Teens will enjoy vibrant spaces designed especially for them at Casa Sol, featuring:
    • Dixtrito 1317
    • La Paxanguería
    • New pools and water slides
    • Rooftop with bar and kitchen

    XCARET ADULTS
    Adults can indulge in exclusive areas for relaxation, socializing, and entertainment. From wellness at Muluk Spa to lively nightlife with music and drinks, options include:
    • Las Maquinitas Bar
    • Antro Xupes
    • Pava Jarla
  • Kayaking
  • Pool
    This resort has 11 pools.
  • Snorkeling †
  • Spa †
  • Teen programs
  • Tennis court
  • Water activities
Off-Site Attraction
  • Xoximilco
    Accompanied by mariachi, regional music, trios, northern music and Mexico’s most traditional cuisine, Xoximilco is the best Mexican fiesta in Cancun. A perfect environment for families and friends, everyone’s invited

    - Traditional Mexican dishes in a Mexican dinner on board.

    - Not recommended for children under 12 due to late night schedule


  • Xavage
    An electrifying park where you can see how adventurous you want to be and feel the adrenaline pumping. Have an astounding day in the newest park in Cancun. Six different activities are waiting for you, either on water, through the air or by an off-road circuit with several obstacles to overcome the challenge.

    - Lunch buffet and non-alcoholic beverages

    - Zip-line Xavage, Rafting, Monster Truck, Jet Boat, Kayak, Ropes Course with four different levels, Tough Cubs: a special place for kids from ages 5 to 11. Safety equipment for all the activities. Restrooms, dressing rooms, showers and lockers.

    - Children under 5 are not allowed

  • Xplor Fuego
    Dare to live the adventure at night in Xplor Fuego, the park with activities in Playa del Carmen that will ignite your adrenaline. Get on an amphibious vehicle and ride through the Mayan jungle, fly through the starry sky on Cancun zip-lines, explore the underground world of the Riviera Maya through stalactites rivers while swimming or rafting and splash in the waters of a cenote on a hammock.

    - BBQ ribs buffet (with vegetarian options) and unlimited nonalcoholic beverages

    - Access to changing rooms and lockers



  • Xenses
    The fantastic world of Xenses awaits. In this fun half-day park at Riviera Maya, your senses will be tested on a place full of magic where nothing is what it seems. From perceiving different ecosystems in complete darkness or defying gravity in an original Town, to the over 50 fantastic scenarios for amazing pictures. Fly like a bird or let yourself go on the Sludgerie and Riverlaxing, a park like no other.

    - Access to changing rooms and lockers 

  • Xel-ha

    Admire the natural scenery of Riviera Maya from atop the Scenic Lighthouse at over 130 ft with 360° views. Snorkel in complete freedom along the inlet and have fun on more than 20 aquatic and terrestrial attractions. Finish your experience by delighting your palate on the unlimited buffet and open bar.


    - Breakfast, lunch buffet and snacks & beverages (alcoholic and non-alcoholic) 

    - Included: access to snorkeling gear, changing rooms, lockers & a towel 


  • Xcaret plus

    Have fun in over 50 natural and cultural attractions for the whole family with your admission to Xcaret park. Spend a full day amongst underground rivers, jungle and the Caribbean Sea while you enjoy the most vivid representations of Mexico, its folklore, gastronomy, culture, history and nature in a single place!

    - One Lunch buffet at select restaurants


  • Xplor Park

    Live a day full of exciting adventures in the most visited zip-line park in the world, including the highest zip-lines in Riviera Maya. Go into the heart of the jungle while driving through trails and caverns, or swimming and paddling along stalactite rivers with impressive millenary rock formations. Besides, discover its new activity: Underground Expedition

    - Lunch buffet, snacks and non-alcoholic beverages

    - Access to changing rooms and lockers



† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 14996 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Our fave resort in the world

    This was Our third time at the hotel and we’ve never had the same trip twice. Always an incredible experience with outstanding service.

    Nov 04, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    shockerrr

    wonderful location absolutely enjoyed. beautiful atmosphere best value ever. noise wise it is a bit loud but what can you expect in a wonderful place like this.

    Nov 04, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    A Beautiful Hotel With a Dark Side — Be Careful With Their Sales Tactics!!!

    We traveled all the way to Cancun just to attend the Festival of Life and Death at Xcaret — something we had planned for months and were really excited about. We were only staying for the weekend, so every hour mattered. Unfortunately, what should have been a wonderful, once-in-a-lifetime experience turned into a huge disappointment because of Xcaret’s manipulative sales practices, which started right at the airport. As soon as we left baggage claim, a woman pretending to help us find our pre-booked bus took us to another person, Olivia, who claimed she worked with Xcaret. She said she noticed we had already bought our park tickets and had paid too much, so she wanted to “help” us by offering a free breakfast at the hotel — just to make our trip “more special” and help her earn a small commission. It sounded harmless. BIG MISTAKE! That “breakfast” turned out to be a trap. We were taken to the hotel and made to sign a paper they said was a breakfast voucher — it was actually a commitment to attend a timeshare-style sales presentation to become “members” of the Xcaret group. During breakfast, David, one of the salesmen, sat with us and began sharing emotional personal stories — including that his grandmother had just passed away — all to manipulate us into staying and listening. What was supposed to be a peaceful meal became one of the most uncomfortable and exhausting experiences we’ve ever had. Then came Daniel, a larger, intimidating man who tried to pressure us into buying a 20-year membership for USD 13,200, asking for USD 4,000 right away. We said no many times, but they wouldn’t stop. Every time we refused, they brought another salesperson with a new “special deal.” It was endless. We felt trapped — it’s impossible to leave without help from someone inside the hotel, and the pressure never ends. We lost almost the entire day and barely had time to enjoy the festival we had traveled so far to experience. Later, we met other tourists who had been deceived in similar ways — promised “free breakfasts,” “special promotions,” or “offers to help” that led to the same sales pitch. 👉 Warning: Do not talk to anyone from Xcaret at the airport. Do not sign anything. Go directly to your transportation or official hotel desk. This kind of behavior is unacceptable from a company of this size. Beautiful place — but the experience was completely ruined by unethical and manipulative practices. Never again.

    Nov 03, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent dinner at CHI

    Excellent customer service and great food recommendations! Our waiter Raul was amazing!!! We travel with our children ages 11 and 15 and they enjoyed their experience 100%

    Nov 03, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Xcaret Hotels are our spiritual retreat to enjoy life and family.

    Great amazing place to enjoy with family. The new phase and the restaurants are incredible, especially the culinary experiences in the Restaurants. Its worth every penny expend. The Tour Xenotes is something that we higly recommend to everyone to experience, what a tour the best in the Xcaret group ! FYI, We are members and enjoy every time we go to the Xcaret Hotel, never regret buying the membership.

    Oct 31, 2025
Hotel Advisories
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
  • AdvisoryA minimum mandatory No Show fee of $25.00 USD(plus tax) per room, per night, will be charged to the guests who do not request a cancellation with at least 24 hours in advance in the following Restaurants and Parks. • Teatro del Río • Há (non-refunfable) This fee is subject to change without prior notice.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy -This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

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