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Hilton Puerto Vallarta Resort

Mexico - Puerto Vallarta

Our Rating
1-833-221-2139
4 Nights with Air from $799 All-Inclusive
Info Customer Reviews Questions & Answers

It's time to say adios to the hassles of the everyday and venture to a place where "complicated" isn't in the vocabular ... More

Customer Rating 85 Reviews
Value
 
4.2
Service
 
4.4
Beaches & Pools
 
4.2
Dining Options
 
3.5
Room Comfort
 
4.1
4.1 out of 5
"This took tops to all of the trips I have taken in the past. The hotel was fabulious and we so enjoyed the balcony, even though it was mostly of the hotel next doors roof, but that was o.k., the palm t..." – Sandbarlouise
79 out of 101 (78%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.2
Service
 
4.4
Beaches & Pools
 
4.2
Dining Options
 
3.5
Room Comfort
 
4.1
4.1 out of 5
"This took tops to all of the trips I have taken in the past. The hotel was fabulious and we so enjoyed the balcony, even though it was mostly of the hotel next doors roof, but that was o.k., the palm t..." – Sandbarlouise
79 out of 101 (78%) customers would recommend this product to a friend.
Look at the dust on the fan blade Sunset from our room Our views!! Pool overlooking beach on the beach Panoramic photo from our balcony on the 8th floor (partial ocean view). Room We Were Told We Were Getting view from the room looking to the hotel from the beach at night Roof top pool view Room We Were Put In Adult only section
All Customer Reviews
1-4 of 85 reviews. Sort by
August 7, 2018
Not what i expected

I absolutely loved my trip to Puerto VAllarta. However I hated our resort. Our excursions to Los Veranos Canopy Tour was great and our atv adventure through wild trek adventures was amazing. But our stay at the Hilton was far from great. The website advertises an all inclusive hotel with 9 bars and restaurants when in fact they only have 4restaurants. The food was alright. There was only one restaurant/buffet that was accessible during the day and the other 3 were only available at night. We had to make reservations for each restaurant early in the morning to be able to reserve a table for dinner. Also our room was not what we expected either. I am not terribly picky but me and my husband thought the room itself could use a little update. I would definitely go back to puerto Vallarta but I would not stay here


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Overall Rating: 1
Value
 
1.0
Service
 
2.0
Beaches & Pools
 
3.0
Dining Options
 
1.0
Room Comfort
 
1.0
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From: Sacramento, CA
Age: 25-34
Travel: 1-2 trips/year

August 7, 2018
DON'T waste your money/time

VERY disappointed in this resort. Room was over 2 hours late for check-in. Throughout our stay we spoke with other guests who had the same experience with Check-in....seems to be a theme!! Once we did get in, there weren't enough towels for the 3 of us that were on the reservation, and the mini-fridge was close to empty. Throughout our weeklong stay, housekeeping would alternate between 2, and 3 sets of towels. Also, they would never come at a convenient time. They always seemed to be late in the afternoon, when we would be returning to the room to clean up, and go out for the evening. Also, most of the "all inclusive" restaurants had a dress code requiring pants....I'm on vacation, at the beach, why the heck would I pack pants?? In addition, many of these food options also were adults only....so my 15 year old son, who was charged as an adult for the room, was not considered an adult at the restaurants!!! Front desk staff was incredibly non-caring...even when a guest tripped into the water fountain....two people at the desk looked up from their computers, saw the lady in the fountain, and went right back to the computer with absolutely no offer to help (thank God one of the Bellman was there and took care of her). We tried to move to another resort, but, Hilton wanted to charge us a $178 "early termination fee"....although the reason we were leaving was because of their lack of service...not just a whim! No member of management ever contacted us to see how to possibly make things better (they were aware of our situation via communication with CheapCaribbean). In the end, we toughed it out at the Hilton to avoid additional fees. We won't be staying with Hilton again....we expected a LOT more given the name, and the amount of money we spent. The Holiday Inn Resort in Cabo was MUCH better!!!


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Overall Rating: 2
Value
 
2.0
Service
 
1.0
Beaches & Pools
 
2.0
Dining Options
 
2.0
Room Comfort
 
2.0
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From: IN
Age: 45-54

August 7, 2018
Pros and Cons

Pros:(Stayed on 8th floor the top) Rooms were lovely and well air conditioned. Service is exceptional from all staff Pool was kept well maintained adult pool on higher floor if wanted quiet from kids Taxi access very good Town not far... about $8 cab ride Reception friiendly No watered down drinks Mini bar in room included and safe with no added costs Balconies Beach waiters/waitresses who do a great job with bringing drinks Food available at all times - if main buffet is closed then beach restaurant open with decent burgers fries etc Water sports such as para sailing, kayaking etc on beach Infiniy swimming pool right near beach Beach towesl availabe all day - pool closes at 10pm Cons: shower situated so you have to be in there to turn it on and rainforest shower so if you have long hair you don't want wet everyday - you need shower cap (one is provided) NO nightly entertainment as such - some nighttime singers in lobby as background noise Beach has shingle stones when you first enter the sea but after while does become soft sand - but for anyone 5 ft 1 or shorter you will never be able to reach that sand and have head above water so be prepared to be in shingles - strong undercurrent at times too Beach vendors are relentless and will even wake you while on beach or near to it - to ask if you want services or goods which after a while gets old while trying to relax! DONT listen to weather forecast before going - it had thunder all week for us with no sun but rained at night on and off and quickly goes away - rest of the time was sunny!

on the beach Pool overlooking beach
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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: SC
Age: 45-54
Travel: 3-6 trips/year

July 29, 2018
Hilton Hacienda

If you're not traveling with kids, I highly recommend staying at the Hacienda section of the resort. It's worth the extra $$ to be away from the chaos of the over crowded pools. The rooms are beautiful as well as the pools and restaurant. As for the food, if I had to go back I would have stayed on the Hacienda side and eaten at the Talavera restaurant most of the time. The French restaurant was pretty good, but we were not at all impressed with the Brazilian restaurant or the sushi bar. The buffets usually had at least a few things that were good and the nachos and beef fajita tacos on the poolside menu were really good as well. The service at the Hacienda was also significantly better than the service at the main section of the hotel.


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: Memphis, TN
Age: 25-34
Travel: 1-2 trips/year

Room Information

The Hilton Puerto Vallarta boasts 451 rooms and suites, each featuring the luxurious Hilton Serenity Bed and Bath Collection (TM). Designed with comfort and convenience in mind, these rooms are outfitted with modern decor, deluxe amenities and inviting views that illustrate the true meaning of luxury. Balcony/terrace, LCD TV, alarm clock with MP3, rain shower, safe deposit, bathrobes/slippers, mini-bar, Peter Thomas Roth brand amenities, iron/ironing board, Wi-Fi ($ in room).

Room Details

Resort Room
Hotel/Studio Unit Details

Partial Ocean
Hotel/Studio Unit Details

Deluxe Ocean
Hotel/Studio Unit Details

Junior Suite Hacienda Garden- Adults Only
Hotel/Studio Unit Details

Junior Suite Hacienda Pool- Adults Only
Hotel/Studio Unit Details

What's to Love

Both pools in the central courtyard feature a spectacular view of Bandera's bay and the mountains. A handcrafted drink from the Beach Bar just adds to the great environment.

The Hilton in Puerto Vallarta offers an Adults Only Hacienda, this is an exclusive oasis for adults that has its own pool, restaurants and full access to all the other facilities the hotel has to offer.

 

What We'd Change

You won't find big entertainment shows at the resort, but you're walking distance to downtown where you can find more nightlife.

 

Why You Should Go

The Hilton in Puerto Vallarta is the ideal resort for families and couples. Located right on the beach and just steps away from shopping malls and much more, there's something for everyone to enjoy.

Available Amenities

  • Children's Activities
  • Concierge Services
  • Cribs Available on Request
  • Fitness/Exercise Room
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Playground
  • Spa ($)
  • Safe Deposit Box
  • 6 Bars/Lounges
  • 8 Restaurants
  • Shopping
  • Massage/Spa Treatments ($)
  • Wedding Services ($)
  • Room Service
  • Honeymoon Packages ($)
  • Convenience Store ($)
  • Tour Desk
  • Beauty Salon ($)
  • Handicap Facilities/Wheelchair Accessible
  • Freshwater Swimming Pool(s)
  • Gift Shop ($)
  • ATM/Banking ($)


Nearby Excursions & Attractions

  • Beach
  • Casino(s)
  • Shopping

Map of Local Area

Puerto Vallarta is one of the friendliest and most diverse beach destinations in the world. Once but a tiny fishing village, Puerto Vallarta is now a world-class resort area that has retained all of the quaint charms of the original village.

Hilton Puerto Vallarta Resort

Avenida De Las Garzas S/N, Zona Hotelera Norte, Puerto Vallarta

011 52 322 176 1176

Hotel Description

Hilton Puerto Vallarta Resort: Luxury Made Easy

It's time to say "adios" to the hassles of the everyday and venture to a place where "complicated" isn't in the vocabulary. The Hilton Puerto Vallarta Resort is an all-inclusive, contemporary haven where ease meets luxury. Its majestic views of Banderas Bay will make all your worries disappear. And just outside the walls of this modern bliss lies the best of Puerto Vallarta - shops, restaurants, bars and stunning vistas of the ocean.

Longing for that sun-kissed glow? The Hilton Puerto Vallarta offers 2 sparkling pools, including an infinity pool with a picturesque view of the bay and mountains. If lounging on the sand is more your thing, Bandera's Bay gives you the perfect setting. Basking in the warm Puerto Vallarta sun can surely work up a thirst, but don't be surprised how easy it is to get a drink in your hand. Conveniently, located pool and beachside, the Beach Snack-Bar ensures you won't have to stray too far.

After a few hours spent indulging in the pristine water, drop the kiddos off at the Kid's Club where their imaginations can run free. Then, grab your honey and mosey over to the on-site spa. If you're looking for a unique experience, try the Flotarium where you'll find the true meaning of relaxation!

The Hilton is always looking for ways to innovate and improve. The new Hacienda at Hilton section is open for adults only, offering new restaurants, bars and areas to relax. The Hacienda section reflects Mexican culture with its decor, outdoor terraces and culinary experience. All this complements the resort's gorgeous beachfront with views of Bandera's Bay as the backdrop.



DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

Le Delice
Type: French
Hours: Daily, 6pm-11pm
Description: Enjoy a view of the garden and pool while delighting in French cuisine made with local ingredients. Adults only. Reservations are required.

Sea Fire
Type: International
Hours: Breakfast- daily, 7am-noon; Lunch- daily, 1pm-5pm; Dinner- daily, 6pm-11pm
Description: Main buffet restaurant located by the pool and beach area, specializing in local delicacies and International dishes.

La Catrina
Type: Mexican
Hours: Daily, 6pm-11pm
Description: Overlooking the garden and pool, this inviting restaurant serves delicious Mexican cuisine. Reservations are required.

iL Formaggio
Type: Italian
Hours:Opening May, 2018
Description: Take a trip to the old continent and enjoy the delicacies of traditional Italian cuisine.

Fogo
Type: Brazilian Churrascaria
Hours:Dinner - daily, 7pm-11pm
Description: Enjoy a variety of meat cuts cooked and presented "Brazilian" style. Reservations are required.

Talavera
Type: International
Hours:Daily 7am-11pm
Description: Overlooking the pool in the Hacienda section, this restaurant offers a breakfast buffet, seafood lunch and themed dinners at night. Adults only.

El Rincon
Type: Gourmet Deli
Hours:Open 24-hours a day.
Description: Gourmet deli made with fresh ingredients to have on the go. Adults only.

La Bonita
Type:Cafe-Deli
Hours:Open Monday thru Saturday, 8am-7pm
Description: Stop by this deli-eatery to pick up pastries, snacks or coffee.

All hours are subject to change.



BARS/NIGHTLIFE

Snack-Bar
Located poolside and beachside. Open daily.

Lobby Bar
Located in the main lobby, serving a variety of tequila options. Daily, 10am-midnight.

Rhythms
Daily, 10pm-1am.

El Pozo
Wet bar at the pool. Adult only.

O West
Sushi & cocktails. Daily, 10am-10pm. Sushi - noon-8pm. Adults only.

Sunset Terrace
Available for Hacienda guests. Opening May 2018. Adults only.

La Serenata
Bar in an outdoor terrace. Opening May 2018. Adults only.



BEACH

The Hilton Puerto Vallarta is located on stunning Bandera's Bay. Sun Loungers and towel service are offered at the beach.

POOLS

Four pristine pools are centralized in the hotel's courtyard of both sections - Ocean and Hacienda - including 1 infinity pool offering stunning views of the bay and mountains, and a semi-covered pool at the Hacienda section. A pool concierge, umbrellas and poolside chaise loungers are available for hotel guests.

SPORTS/ACTIVITIES

Water

  • Snorkeling
  • Kayaking

Land

  • 24-hour fitness center (equipped with latest cardio & strength machines)
  • Adventure Club (Kids Club)
  • Shopping

Golf
Golf is available near the Hilton Puerto Vallarta.



INTERNET

Wireless internet is available in all public areas throughout the hotel and in guestrooms for an additional charge.

SPA SERVICES

Ki Spa offers five treatment cabins, flotarium, relaxing terrace, Jacuzzi, steam room and a variety of treatments like relaxing massages, sports massages, reflexology, oriental rituals and more.

WEDDDING/HONEYMOON

The Hilton Puerto Vallarta offers wedding and honeymoon packages including a wedding coordinator for an additional charge. From now through December 23, 2018, honeymooners will receive a bottle of sparkling wine and a wedding cake for 2 upon arrival. Please contact the hotel directly for more information.

CHILD CARE

Kid's Club at the Hilton Puerto Vallarta provides children with fun, interactive games and activities. A playground, babysitting services and children's menu are just a few of the many family-geared amenities this resort offers.

ADDITIONAL INFORMATION

Location
The resort is located 7 minutes from the Gustavo Diaz Ordaz International Airport (PVR) and 10 minutes from Puerto Vallarta's city center.

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.



All hours, fees, amenities, information and services are subject to change without notice.
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5 days, 4 nights
Travel Dates 8/24 - 10/31
Starting at $799 was $2119
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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5 days, 4 nights
Travel Dates 11/1 - 12/20
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