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Going on vacation is all about letting loose and having fun, so pack up and
head for party central at Hard Rock Hotel C
...
More
Going on vacation is all about letting loose and having fun, so pack up and
head for party central at Hard Rock Hotel Cancun (formerly Cancun Palace), a
resort located in Cancun's popular hotel zone. Great design is integral to the
12-story complex (updated with a modern convention center and plans for
exciting new presidential suites) that draws vacationers with its party
atmosphere, fun nightlife and kid-friendly perks, like the waterslides in the
kids' pool.
Less
"My friend and I wanted to take a trip that would be both relaxing and fun for 2 single women in their 30s, and the Hard Rock delivered! I have been to Mexico 4 times within this past calendar year, of ..." – WorkHardToPlayHard
46 out of 58 (79%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.1
Service
4.4
Beaches & Pools
4.6
Dining Options
4.0
Room Comfort
4.1
"My friend and I wanted to take a trip that would be both relaxing and fun for 2 single women in their 30s, and the Hard Rock delivered! I have been to Mexico 4 times within this past calendar year, of ..." – WorkHardToPlayHard
46 out of 58 (79%) customers would recommend this product to a friend.
All Customer Reviews
Loading...1-4 of 51 reviews. Sort by
January 25, 2018
Good overall experience
I enjoyed this resort very much. There are always pros and cons to trips though. The PROS, great service, amazing beach view, amazing drinks, fun atmosphere and free shows. There was a show every night. After the show there are a lot of fun and exciting activities in the lobby. The people were very nice, some couldn't speak English that well so you have to keep the conversation short. The CONS, the overall price for the hotel was kind of expensive.( I understand though...since we got a Jacuzzi suite with a beach view and balcony.) This is the ONLY hotel on the strip where you can get this, which is a HUGE plus. Another con was the choices of restaurants. You can only go to certain places during the day, and other ones at night. Even though the food was good at all of the restaurants. I also disliked that the vacation planner tried to rip us off. The guy was trying to sell us excursions and were more money than the website. I left the vacation planner guy and booked everything on my own when I went back to the roo.I also could not find the cheap Caribbean people at our resort. Which they're usually at (Esp. Since we booked with them before). They were not at out hotel the entire 4 days we stayed. I wish they were, because I would have booked more excursions with them instead of the hard rock vacation planners. Overall, I'd still recommend to a friend or family member.
From:Buffalo, New York Age:25-34 Travel:1-2 trips/year
January 17, 2018
Best First Vacation Ever
My boyfriend and I had an amazing time at the resort. Great service, great food, great drinks. We loved the swim up bar and “bumble bee shots”! We will definitely come back!
Let me start with transfer. Hard rock was offering transfer from airport to and fro for $ 127 .i recommend using USA transfer .they charge $65 for both ways.
Food: they have 5 different options.i tried all of them.if you value quantity more than quality,you will be fine.the food was below average,drinks all tasted diluted and even coke doe t taste like coke
Some items such as steak in Brazilian restaurant and Caribbean grill were pretty decent
Same with pool bar . Drinks were below average.
They have a kid”s play area where you can leave kids .thats a nice service.
The pay for most of the workers is about $5 per day.they work 6 days a week.good idea to tip them well.
They offer services to Chichen Itza .after using resort credits you will end up paying about $31 each.it is a good trip if you like Mayan history and archaeology.
Service:mostly good.one bad experience I had was with a person who was giving out towels and umbrellas for the beach.when I enquirer him where to get the umbrella he answered “I don’t know where that c—p is”.
Ambience:
We had an unruly drunken crowd shouting and disturbing the 10pm dance class .supervisor has to come and resolve the situation.
The room where we stayed was not really quiet.you can hear the loud neighbors and we could hear the pool parties going on till 3am.
They had magic show and circus and some others shows every night at 9pm.we enjoyed it.
If you want to go to downtown shopping mall,take a local bus . Us stop is right in front of the hotel.12 pesos or $1 for each way.
Xcaret:
The hotel will charge $159 each.tbook it with USA transfers.they charge around$110 which includes transfer and park ticket.
Beach is good and you can rent jet skis for $65 for two people for 30mts.
Overall,we had average experience, it won’t come back.
From:Salt Lake City Age:45-54 Travel:3-6 trips/year
August 14, 2017
Better options out there
Food -- average at best. It's just ok, not a place to rave about food, though.
Facilities- they do a good job keeping it clean but hotel is old (at least 20 years) and you can tell it is aging as things seem warn out. Also, it's a very small resort. You can walk the entire complex in 10 minutes.
Hotel staff -- excellent, very helpful and friendly
Atmosphere--depends what you're looking for. This place is best suited for two groups of people: young people, and parents with little kids. If you're looking for a quiet getaway and to chill by the pool or beach, this is NOT the place.
Ask questions. Share answers. Get advice.
What's the best excursion? How much should you tip?
Ask a question about Hard Rock Hotel Cancun or help someone else answer theirs.
Can you answer these questions?
18 questions, 42 answers.
who has free golf or cheap golf2 answers
7 years, 86 months ago
sandy
The best search tool to find the best prices for golf is to utilize the "HOTELS" tab on the tool bar and select "Hotel Finder". This will then allow you to narrow your search for the resort that fits you best.
DanielleCC
The hard Rock gives you $1,500 worth of resort credit. That is more than enough to set up a golf trip. Book your golf outing as soon as you check in
2livelife
What can you use the $1500 resort credit towards?3 answers
7 years, 85 months ago
Nmydaughterseyes
If your reservation qualifies for the $1500 resort credit, it can be used towards the following: (Note: Reservations for services and amenities must be requested at the resort upon arrival and are subject to availability):
WEDDING COLLECTIONS (When using resort credit towards a wedding package, complete amount must be used):
Wedding dates and packages are subject to availability. Resort Credits are redeemable towards the purchase of a Precious Wedding Package. Resort Credits cannot be applied towards optional services or extras. Complimentary package continues to be available as an additional option to our guests.
TOURS (Swim with Dolphins tour has a maximum of $200 allowed over the following dates: December 24-31, 2010; April 17-24, 2011 and June 15-August 15, 2011, regardless of length of stay):
Additional services within these tours may not be applicable towards this promotion. Subject to availability and some restrictions may apply. Tours are provided by Palace Vacation Planners only and not applicable to excursions provided by other operators. Tours vary by locale, please read voucher in its entirety for details pertaining to the specific resort in which you booked.
GOLF (Vallarta Palace restricted to Max $300 Resort Credit allowed for 5-8 nt. stays / Max $150 Resort Credit for 3-4 nt. stays):
Subject to space and availability. Resort Credits apply towards green fees and shared cart fees. Resort Credit is applicable for golf rounds at regular price. Golf rounds include early fee, green fee, twilight fee, and junior fee and exclude all other fees. Resort Credit cannot be used towards clubs or shoe rental or purchase of other products. Additional restrictions apply for Isla Mujeres Palace, Cozumel Palace and Vallarta Palace. Additional services may be available at the golf courses which may not be applicable towards this promotion. Transportation to golf courses not included from Cozumel Palace, Isla Mujeres Palace Wyndham Grand Resort and Vallarta Palace. Resort Credits are not applicable for products at pro shop or for Golf equipment rentals. Some restrictions may apply.
SPA & BEAUTY SALON SERVICES (Max $500 Resort Credit allowed for 12 or more nt. stays / Max $400 Resort Credit allowed for 9-11 nt. stays / Max $300 Resort Credit allowed for 5-8 nt. stays / Max $150 Resort Credit for 4 nt. stays / Max $100 Resort Credit allowed for 3 nt. stays):
Subject to space and availability. Resort Credits are not applicable for products at beauty salon and spa. Some restrictions may apply.
UPGRADED WINE SELECTION: Award winning wine selection available at all restaurants. Premium wine list is not available from room service menu.
ROMANTIC DINNER: Includes Lobster and Premium Champagne for 2 adults. Additional bottles of Champagne incur an additional cost. Reservations required, based on availability, and locations may change due to inclement weather conditions.
ROOM UPGRADES: Subject to availability at time of arrival.
KristinCC
You can use the $1500 on almost anything, You need to ask more than one person becsuse you will find out you casn use it on more than you where told at the beginning.
Lynne313
Not much...the gift shop doesn't accept the credit. They have a small area that does but it only offers sculptures priced at like $500. You cannot buy shirts or anything else. You can use it towards a massage, we recieved a $750 credit. and when we booked the massage they said we could use $50 towards it and had to pay $130 out of pocket. It is probably best to use it on the excursions. We chose and outside excursion and it was well worth the money.
Niknaknik
With the Palace credits, which excursions are available?2 answers
Also, can we use it towards renting jet skis and such at the hotel? We will be staying at Cancun Palace, 8/2-8/9.
6 years, 82 months ago
Elen
Hi Elen--
The resort is going to offer a variety of excursions, everything from tours of the ruins to swimming with dolphins. Typically, renting jet skis are at an additional charge, but it doesn't hurt to ask. Once you arrive, the Concierge will be able to give you all of the information and schedule it for you. Have a wonderful time in Mexico!
LaurenCC
No, the only way we could get Jet Ski's was by taking the "vacation club" tour. But you can go to Coba, Chitchenitza, zip-line, etc...Go onto the Palace resorts site and it gives a complete listing. Have fun
Beth8
Location3 answers
Which hotels are to your left & right?
5 years, 72 months ago
Cancun Summer
Cancun Palace is between Sandos Cancun and JW Marriot Cancun in the Hotel Zone.
KellyCC
If you are looking at the Ocean from Hard Rock. Secrets is on the left and The Marriot is on the right.
Jeff11fan
Marriott was to the right. The Grand Oasis was the most beautiful looking resort. It was only a short bus ride to the mall, flea market, Senor Frogs, etc.
Niknaknik
WEHAVE TIMESHARES AT CANCUN PALANCE HOW DO WE BOOK A ROOM1 answer
5 years, 66 months ago
URBAN
In order to book your time share, you will have to contact the hotel directly. Cheap Caribbean does not have access to the time share information.
KateHCC
It's now called the Hard Rock Cancun. I feel sorry for you buying into time shares. it's a gimmic that makes no sense. you're paying into a company to purchase a vacation when they feel you should take it. Get rid of it as soon as possible.
2livelife
which all inclusive in Cancun has the best activities at night for teens3 answers
looking at Palace and HR for 2/18 for 5 days. it doesn't look like HR has any?
5 years, 64 months ago
Boston
The Hard Rock Kids Club is open for kids ages 4-12. This resort does not have any structured activites for teens but there is a lot of action on property!
KellyCC
Hard Rock has only a gaming area. Moon Palace has the best Teen Area and overall I think.
tomtravelsalot
The HR has plenty of poolside activities, theatre and night club for teens to enjoy themselves
2livelife
Is the beach by this hotel has more white sand or rocky? In addition when u are in the water is it still have more sand or rock?7 answers
5 years, 61 months ago
CA
We hear great reviews on about the beach at this resort.
LaurenCC
it is white sand and not rocky at all
tomtravelsalot
More white sand, no rocks in the sand or water.
LBM71
It's more sandy than rocky. When you're in the water it is sandy as well.
2livelife
White sand, it is not rocky at all. Surf is a little ruff while we were there. Rip-tides, but that is at any beach.
Niknaknik
The sand at this hotel is amazing and it's also very nice in the water. I've heard the beach in all of Cancun is one of the best beaches in the world!
4thTimeinMexico
No rocks in or out of the water.....the beach is perfection. Beautiful.
MissPerfect
ALl inclusive packages2 answers
The all inclusive is containing alcohol are there any plans that do not? & are the rates different?
4 years, 55 months ago
Moon
Cheap Caribbean only offers the all-inclusive option. The resort may offer a European plan, but it is not available through Cheap Caribbean. Please contact the resort directly.
AlixCC
Not that I'm aware of. Everything is included except some top shelf wines or liquors and lobster. There are many different drink options, with or without alcohol.
4thTimeinMexico
Does this resort offer snorkeling equipment or kayaks?2 answers
4 years, 52 months ago
kbarker
The Hard Rock Hotel does not specify if it offers snorkerling or scuba diving on site, however there are many locations where those activities are offered close by.
BethCC
They did have scuba gear and offered scuba learning sessions but I did not see anything regarding snorkeling gear or kayaks
Lorena926
Does the Hard Rock Hotel Cancun require restaurant reservations?2 answers
Also is there turndown service?
3 years, 42 months ago
Pjl616
There are a few restaurants that do require reservations. This may change based on the time of year you visit the resort. Also, the resort does not offer turn down service.
KristenCC
yes turndown service.
no reservation requirements, unless you want a specialty romantic dinner setup for honeymoons and anniversaries etc.
lovetravelmissjade
Does this hotel have a nightclub or one near by1 answer
3 years, 41 months ago
nicole27
This resort does have a night club near the property. However, it is not open every night. For more information please contact the resort directly.
CaitlinCC
Which hotels allow spring break check in for 19 year olds1 answer
College students want to go to an all inclusive resort for spring break but they are only 19 years old. Do any resorts in Mexico/Carribean allow them to check in without an adult?
3 years, 39 months ago
Minnesota
According to their new Spring Break Policy Hard Rock Hotel Cancun no longer accepts student groups.
LizCC
Never done all inclusive before,does it mean alchohol drinks also?3 answers
Three meals a day?
3 years, 38 months ago
cinda
Yes, alcoholic drinks are part of the all inclusive deal. See below.
All Inclusive features include:
Breakfast, lunch, dinner, and snacks
Top-shelf drinks
24-hour room service
Unlimited phone calls within Mexico and to the Continental US and Canada (some restrictions apply)
All taxes and gratuities
CCGreg
Yes. All meals all day. Alcohol included. Levels has better brands.
Agentrich
Yes and food is good
Lingo
HOW FAR IS THIS RESORT FROM THE AIRPORT2 answers
2 years, 32 months ago
SHARON
20 -30 mins. very easy drive.
Agentrich
Hard Rock Hotel Cancun is located 12.5 miles from Cancun International Airport (CUN). Approximate driving time is 20 minutes
LizCC
Does this place have a club/nightlife on site?4 answers
2 years, 30 months ago
Boston
They do not have one on site.
SalCC
they did on Friday night, just depends on the day, it's not every night
lovetravelmissjade
Yes...there is a nightlife at Hard Rock Cancun! The Ipanema restaurant converts into a night club after 11:30pm, and they pump good music and LOTS of drinks! Also, the Smash Bar that is right outside of Ipanema stays hopping until late at night.
HoustonHoodie
No
yourloveforever2
Does this resort have early check in?2 answers
The flight I was looking at would put me in Cancun around 11. But check in time isn't until 3. ???
2 years, 26 months ago
KK
The room is not guaranteed to be ready until the listed check in time. Early check in can be requested, but is based on room availability and is at resort's discretion. For early arrivals, the resort will hold luggage so guests can enjoy the rest of the facilities until the room is ready.
CCGreg
You can still eat or relax by the pool until check in time. Sometimes they will let you check in early if there is room.
yourloveforever2
Do they offer service from & to the airport ?1 answer
1 year, 19 months ago
Millie
This resort does not have complimentary transportation available, however we do have this available for purchase at an additional cost. You may add this at the time of booking or up until 48 hours prior to travel on an existing reservation.
JeannieCC
Military couple1 answer
Im 21 and my girlfriend is 19 im going on leave after a deployment and was wondering are we able to book a room here at the resort
11 months ago
New york
The minimum check-in age for this resort is 18, so the both of you should not have any issues.
JeannieCC
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Room Information
Hard Rock Hotel Cancun features 601 guestrooms with double Jacuzzis and balconies providing views of either the Caribbean or Nichupte Lagoon. Other amenities include turndown service, liquor dispenser, stocked mini-bar, and satellite TV. Rooms are only available on the All-Inclusive Plan. Four rooms for the physically challenged are available on request and located in the Superior Deluxe Ocean View room category.
The beachfront infinity pool with two swim-up bars is huge and totally awesome for making new friends or just hanging out.
What We'd Change
The hotel zone location attracts lots of partiers, who can sometimes be pretty loud. But you're on vacation! It's okay to let loose and have fun.
Why You Should Go
Hard Rock hotel Cancun is an all-inclusive hotspot for couples and families with cool perks: a gorgeous infinity pool, fun Kids Club with waterslides and active nightlife.
Available Amenities
Car Rental Available
Beach
Business Center ($)
Children's Pool
Concierge Services
Conference Facilities ($)
Cribs Available on Request
Currency Exchange
Daily Maid Service
Fitness/Exercise Room
Gift Shop
Jacuzzi
Kids Club
Lounge Chairs/Umbrellas
Nightly Entertainment
Roll-Away Bed (on request)
Swim-Up Bar(s)
Tennis Court(s)
Aerobics
24 Hour Front Desk
24 Hour All-Inclusive
Sauna
Poolside Bar
Steam Room
Dry Cleaning Services
Parking
Safe Deposit Box
Ping Pong
Billiards
Non-Smoking Rooms (on request)
6 Restaurants
6 Bars/Lounges
Porter/Bellhop
Shopping
Multilingual Staff
ATM/Banking
Elevators
Fax Machine ($)
Beach Towels
Spa Services ($)
Wedding Services ($)
24 Hour Room Service
Honeymoon Packages ($)
Wireless Internet
Free Parking
Beauty Salon ($)
Banquet Facilities ($)
Nearby Excursions & Attractions
Bars and Nightlife
Beach
Golf Course(s)
Helicopter/Airplane Rides
Sailing
Scuba Diving
Shopping
Snorkeling
Tennis Courts
Volleyball Court(s)
Water-Skiing
Windsurfing
Map of Local Area
Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been
carefully groomed into one of the most polished resorts anywhere.
Hard Rock Hotel Cancun
Blvd Kukulcan Km 14.5
+52 998 881 3600
Hotel Description
Hard Rock Hotel Cancun: Have Fun at the Party Central, Kid-Friendly and
All-Inclusive Resort
Going on vacation is all about letting loose and having fun, so pack up and
head for party central at Hard Rock Hotel Cancun (formerly Cancun Palace), a
resort located in Cancun's popular hotel zone. Great design is integral to the
12-story complex (updated with a modern convention center and plans for
exciting new presidential suites) that draws vacationers with its party
atmosphere, fun nightlife and kid-friendly perks, like the waterslides in the
kids' pool.
Beachfront property has never been as rewarding as the wide stretch of ivory
sand outside the resort. Pick up a strawberry daiquiri from the Beach Bar and
kick back on a lounge chair while the kids splash in the surf. The huge,
free-form, infinity pool is a hotspot, where guests converge and make new
friends with liquid aid from the two swim-up bars. Sit down to a meal with new
friends at any of the five dining options. Kids light up while watching the
teppanyaki show at Zen, and the fine cuts at Ipanema impress protein
fanatics. Catch a dance show at the amphitheater before heading to the
happening Lobby Bar for live music, top-shelf margaritas and fun activities.
The kids are bound to have fun at the supervised Kids Club. Arts and crafts,
air hockey and foosball keep the little ones occupied while parents check out
three nearby golf courses. Riviera Cancun Golf Club is a signature Jack
Nicklaus, 18-hole course with vegetation, wetlands and challenging bunkers. The
Kid's Club will keep kids entertained while hanging out with their favorite characters like Barney, Thomas the Tank Engine and Bob the Builder, so you can tee-off worry free!
We love Jacuzzis, and Hard Rock hotel Cancun is a resort that does, too! The
Superior Deluxe Room with an ocean view and works great for families thanks to
two double beds and a fantastic, double Jacuzzi for a nice, long soak with a
scotch on the rocks, courtesy of the in-room liquor dispenser. Couples looking
for the next-level of service spring for the Deluxe Diamond Room with a
Golf/Spa package. Adults only, Deluxe Diamond Rooms offer 24-hour room service,
delicious, nightly petit fours and private check-in/check-out for the full VIP
treatment.
This hotel is All-Inclusive.
Features include:
Breakfast, lunch, dinner, and snacks
Top-shelf drinks
24-hour room service
Unlimited phone calls within Mexico and to the Continental US and Canada
(some restrictions apply)
All taxes and gratuities
DINING
This hotel includes unlimited food and drinks but some dining restrictions may
apply. Please check with the front desk for details.
The Market Type: International Hours: Continental Breakfast - daily, 6:30am-7am; Breakfast - daily,
7am-11:30am; Lunch - daily, 12:30pm-4:30pm; Dinner - daily, 6pm-11pm Description: An international buffet located in the central lobby/pool
area. Dress code: Casual
Zen Type: Asian Hours: Daily, 6pm-11pm Description: A la carte Asian menu featuring Izakaya, teppanyaki and
sushi. Reservations are required. Dress code: Casual
Ciao Type: Italian Hours: Breakfast - daily, 7am-11:30am; Dinner - daily, 6pm-11pm Description: Serves an international breakfast buffet and Italian a la
carte for dinner. Dress code: Casual
Ipanema Type: Brazilian Steakhouse Hours: Dinner - daily, 6pm-11pm Description: A la carte dinner service featuring fine cuts and seafood.
Dress code: Elegant casual
Events
The Hot Lap Experience weekly raffle gives you a chance to win a racetrack ride
with a professional driver in one of the hottest cars in town at Exotic Rides
Mexico. Even if you don't win, the event will give you a chance for photo-ops
with the cars, Q&A session with the driver and access to the open Martini
bar.
BEACH
Hard Rock Hotel Cancun sits beachside in Cancun, on Mexico's Yucatan Peninsula in the
Caribbean. Complimentary lounge chairs, umbrellas, and beach towels are
provided.
POOLS
Catch some rays at the resort's lake-style pool, featuring 3 outdoor Jacuzzis
and 2 swim-up bars to quench your thirst. With a children's pool close by, the
kids can splash and play and you can sit back and relax!
SPORTS/ACTIVITIES
Water
Available for an additional charge:
Para-sailing
Water skiing
Land
Fitness center
Tennis
Music Lab
Golf
Hard Rock Cancun guests have access to the Playacar Spa and Golf Club located
35 minutes from the hotel.
Riviera Golf Course is located 5 minutes from the hotel and resort credit can
be used for green fees. Food, beverages, tax and gratuities not included.
-Unlimited golf at Riviera Cancun Golf Club designed by Jack Nicklaus - 20% service fee
applies.
-Unlimited golf at Hard Rock Golf Club™ Riviera Maya designed by Robert von Hagge -
20% service fee applies.
INTERNET
Free wireless Internet access is available throughout the resort. For those
without a laptop, guests are also allowed 30 minutes of Internet use, per
stay, in the resort's business center.
SPA SERVICES
The Hard Rock Hotel Cancun's Rock Spa is an expansive 60,000 square foot oasis
that houses 35 spa suites, 11 indoor and outdoor couples suites and more for an
additional charge. Spa treatments include:
Massages
Body treatments
Facials
Double Jacuzzis
Beauty salon
WEDDING/HONEYMOON
Hard Rock Hotel Cancun offers number of wedding packages to make your dream
wedding come true. With the Colin Cowie Wedding Collections, you'll have a
wedding fit for royalty. Wedding packages include the services of a wedding
planner, a wedding cake and dinner reservations for the wedding party at one of
the resort's restaurants. Please contact the resort directly for more
information.
Honeymoon Bonus The Colin Cowie Honeymoon Packages take luxury to a new level. Guests
may choose between 3 specialty honeymoon packages for the ultimate romance
experience. Guests will enjoy complimentary sparkling wine, a romantic dinner
for two and breakfast and bed. Please contact the resort directly for more
information.
Requirement: Honeymoon couple must present proof of marriage within the past
year. The reservation must indicate "honeymooners" in order to receive the
amenities.
CHILD CARE
The Kids Club features kid favorites like Barney, Thomas the Tank
Engine, Bob the Builder and Angelina Ballerina. The club hosts a varety of fun
activities for kids ages 4-12. Daily, 8am-9pm. Activities include:
Singing and dancing
Arts and crafts
Movies
Games
In-room babysitting is also available for an additional charge.
ADDITIONAL DETAILS
Location
Hard Rock Hotel Cancun is located 12.5 miles from Cancun International Airport
(CUN). Approximate driving time is 20 minutes.
Check-in/Check-out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not
included in your hotel reservation.
Holy Week Policy
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and
Costa Rica may put limits on the use of motorized water sports and loud
music.
Spring Break Policy
Hard Rock Hotel Cancun no longer accepts student groups.
Golf Policy
Guests may reserve tee times up to 90 days prior to their arrival. To reserve a
time, please contact the golf courses directly.
