What We Love

  • The beachfront infinity pool with two swim-up bars is the ideal location for making new friends.
  • Adults can ramp up their social life at one of several clubs, bars and lounges located onsite. 
  • 24-hour room service will keep you constantly connected to the amenities and indulgences you love. 

Things to Know

  • The resort is an all-inclusive hotspot for couples and families.
  • It's only a short 19 minute drive from the airport to the resort. 
  • Maximize your vacay hours by checking pick-up times on scheduled transfers. 

Resort Details

Enjoy delicious drinks and cuisines from the resort's various restaurants and bars.
OnSite Dining
  • Ciao

    International/ Italian A la carte service.

    International breakfast, Italian A la carte dinner.

    Reservations recommended.

  • Frida

    Mexican A la carte specialties.

    Reservations recommended.

  • Ipanema

    Brazilian grill serving A la carte dishes.

  • Pizzeto
    Dig into brick-oven style pizza that's piping hot and crispy at Pizzeto.
  • The Market
    International Buffet
  • Varioius Bars and Lounges

    • Smash Bar – lobby bar

     • Dive – swim-up bar

     • Float – swim-up bar

     • Splash – pool bar

     • Beach Bar 

    • Diego Bar - poolside bar

     • Uncorked - Wine Bar $

  • Zen

    Asian a la carte Izakaya, teppanyaki & sushi.

    Reservations recommended.

Room service, Jacuzzis, daily housekeeping, meeting rooms and more are available.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • ATM/Cash machine
  • Babysitting†
  • Baggage hold
  • Beachfront
  • Bell staff/porter
  • Business center†
  • Business services
  • Children programs†
  • 24-hour front desk
  • Accessible baths
    Adapted room doors
  • ATM/Cash machine
  • Babysitting†
  • Baggage hold
  • Beachfront
  • Bell staff/porter
  • Business center†
  • Business services
  • Children programs†
  • Concierge desk
  • Exercise gym†
  • Housekeeping - daily
  • Internet services
  • Jacuzzi
  • Meeting rooms†
  • Nightclub†
  • Non-smoking rooms available
  • Parking
  • Pool
  • Restaurant†
  • Room service
  • Safe deposit box
  • Spa†
  • Tennis court
  • Wakeup service

† Fees may apply

Guests can enjoy unlimited golf, nightlife, water sports and more fun activities.
On-Site Recreation
  • Basketball court †
  • Billiards †
  • Children's program †

    The Kid's Club is loaded with fun, kid-oriented activities scheduled throughout the week with non-stop fun for the littlest rock stars.

    Hard rock roxity kids club™

  • Fitness center on-site †
    Body Rock® fitness center featuring state-of-the-art fitness and weight training equipment.
  • General †

    - Memorabilia, featuring a selection of priceless music memorabilia.
    - Amphitheater, hosting live music and shows
    - An expansive poolscape

  • Nightclubs †
  • Pool †
    Freestyle pool with a section for children and pool with hidrojets.
  • Spa †
    Rock Spa ($)
  • Tennis court †
    There are two lit tennis courts.
Off-Site Recreation
  • Golf †
    - Riviera Cancun Golf Club designed by Jack Nicklaus - 20%service fee applies.
    - Hard Rock Golf Club™ Riviera Maya designed by Robert von Hagge - 20% service fee applies.
  • Water activities †

    - Chichen Itza
    - Tulum Express
    - Boogie Surf Dolphin Ride
    - Paradise Adventure, Subsee & Snorkel
    - Zip Line

On-Site Attraction
  • Tumbler Store
  • cancun market
    Cancún’s Bazaar, 
    Cancun Shades, 
    Monogram,
    and Rock Shop®

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 20035 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Vacation at Hardrock Cancun

    It was one of our best trips that we had to any of the hard rock hotels. The food was excellent. Our butlers Victor and Roberto took good care of us and was very prompt. Will recommend this place in a heartbeat.

    Jul 15, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great hotel, great staff

    Thank you #hardrockhotelcancun for your great hospitality and helping us out after our flight cancellation. Our sincere appreciation to Fernando Cardoso and Leopoldo who received us after midnight and feed us lol, to Erick the kindest bellboy, and to all the great staff that took care of us after being at the airport for more than 7 hours because our flight was cancelled. Beautiful hotel, great rooms, and what a beautiful view from our window.

    Jul 15, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent service

    Roberto and Victor were our assigned butlers, who made sure that everything ran smoothly for our large family reunion with over 30 people. They coordinated transportation, reserved poolside lounge chairs, booked dinners for us, confirmed excursion details, among other things that easily could have been overlooked. They were so easy to communicate with on WhatsApp. Most of all, they had a notable eagerness to assist us with anything we needed during our stay at the Hard Rock Hotel.

    Jul 14, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing week at a great resort

    The service was amazing. Food was excellent. Our week was filled with so much fun. Visited a cenote, lagoon, snorkeled with whale sharks, saw turtles on our beach laying eggs and the amazing conservation efforts. The people were so friendly and worked hard to make sure our trip was amazing and it was.

    Jul 11, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Very good review for Jessy.

    Everything was amazing, the assistance was perfect by Jessy. Jessy took care of us the entire trip and made sure we had everything we needed and just overall did a phenomenal job. I hope every time I go I could personally request her assistance.

    Jul 11, 2025
Hotel Advisories
  • AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
  • AdvisoryStudent Policy: College Groups with or without chaperones are not allowed.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

    ***Important information for our guests***
    Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

  • Pet Policy : Pets Allowed:

    A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.


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