Grotto Bay Beach Resort

I was a little disappointed when I was given a room key for a room which was already occupied but after speaking to guest services (Tara). She made our 10 year anniversary experience very memorable. My husband and I went out for the day site seeing. We had a wonderful day and went back to our room it was decorated with 45 balloons and bottle of wine and chocolate covered strawberries. Also the front desk gave us a credit of $50 which I later applied toward my spa!

Love, love, love Grotto Bay!! We had the most amazing time! Even though it was still a bit chilly, we were still able to enjoy most of the amenities of the hotel. Everything was perfect. The customer service, the food and drinks, the cleanliness, the easy access to the airport and the bus to town...wow! Bermuda is not the most affordable place to visit, but Grotto bay has definitely made it all worth it. My husband and I can’t wait to go back!

Beautiful place, love that there are caves right on site to swim in. All inclusive was cool except the dinner menu/quality of food isn't that great. Breakfast and lunch buffets are good. Chicken Tikka pita on the lunch menu was awesome! Staff was friendly but a bit forgetful. Hot tub was great until a team of college kids (sports team) partied all night, somehow broke the hot tub so that it wouldn't get hot, peed in it where it literally looked yellow and smelled. We went off season so we literally spent a lot of our time popping in and out of the hot tub. We told the front desk and they said they would have it looked at but no more Info or progress to be made for the rest of our time there. Pretty disappointed about that. Spa was amazing All inclusive also included bus and ferry passes which we used to tour different parts of the island. Went to Warwick Long Beach-- beautiful views and awesome pink sand!

My sister and I brought our mom to this resort to celebrate her 80th birthday. The staff welcomed her and wished her happy birthday, gave us a great room (it was up a steep hill, but mom is hardy). The front desk explained the all inclusive plan and got us settled in the room where a fruit basket greeted us. The resort was clean, beautiful and well-maintained. The staff was friendly and helpful and the spa was incredible! We had great meals and the staff was eager to help us arrange tours and excursions. The only negative is the beds in the rooms are way too small for two adults to comfortably share. Other than that, the room was clean and comfortable with beautiful views from the balcony. If i ever return to Bermuda I would return to this resort without hesitation.