Grotto Bay Beach Resort - European Plan

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3629 reviews

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  Paradise in Bermuda

  First off, we have been to most of the islands in the Caribbean several times and this was our first trip to Bermuda and we were very impressed with the grounds at Grotto Bay. We did not do the all-inclusive but we did have lunch most days and dinner at Hibiscus twice and it was very good. Oceanfront room was nice and housekeeping did a nice job every day. The front desk responded immediately with our clogged shower drain and remediated the problem. Thursday night BBQ buffet was awesome and well worth the price. The beach was perfect calm turquoise blue water every day during our stay. We would like to recognize June who was very knowledgeable and assisted us with excursions and dinner reservations. My only complaint or issue was on Saturday 6/21/25 we were chased off of our loungers at the beach at 2:45pm. A sign was put up blocking off approximately 1/3 of the beach stating “private party”. We cooperated along with many other guests and removed our personal belongings but there were no available chairs so we just laid our towels at the other end of the beach. The staff continued to bring more and more loungers to the private event area but as of 4:15 there were no people at this private event. Other guests were complaining also. So we went back to our room and luckily decided to go off premises for dinner that night. We started making our way towards the lobby to get a cab and saw large crowds of people dressed up for what we thought was possibly a wedding. We stepped out to get a cab and there were a hundred people or so standing and taking pictures. Unbeknownst to us the resort was hosting a high school senior prom. There were no bell men available and no cabs available at this time. We finally spoke to someone at the desk and were able to get a 5 minute cab ride to Tom Moore’s Tavern. We got back 2 hours later to Grotto Bay for the DJ entertainment at the bar and it was jam packed with prom parents hanging out “non-hotel guests “. We went back to our rooms that night very disappointed. Several guest expressed to us that they felt the same way. We feel that Grotto Bay should have been transparent and informed guests that there was going to be a private event on the beach and that they were also hosting a high school senior prom. Other than Saturday it was a pleasurable and great vacation stay at Grotto Bay. Tom and Rose

  Jul 03, 2025
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  Excellent Stay

  I have to give this a 5-star resort. The only suggestion is to reserve a room close to lobby otherwise you will walk up steep hill to room. The cave was a great signt and swim The beach was clean and pool was perfect. The servers were amazing! Esteban, Belvan, Michael, and Veronica (Kitchen Manager), front desk (AJ) were extremely friendly! The food at Hisbiscus, Palm Ct were extremely good! The breakfast was so good too!!!! We cannot wait to return!

  Jul 03, 2025
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  Grotto Bay Beach Resort and Spa

  This is my second time staying at Grotto Bay Beach Resort. From the moment I arrived, the staff was warm, welcoming, and attentive. The room was clean and comfortable. Grotto Bay Resorts offers many options to dine, ranging from all-inclusive to a casual Bayside Bar & Grill next to the pool. Grotto Bay Beach Resort is in a great location. It is a 10-minute taxi ride from L.F. Wade Airport. Want to go into Hamilton or St George's to shop or dine, walk down the resort's driveway and catch the local bus into town. A five-minute walk from the resort takes you to Crystal and Fantasy Caves, Swizzle Inn, Bailey's Ice Cream, and Blue Hole Park. Snorkel with the fish, relax and swim at their private beach, or pool.

  Jul 02, 2025
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  What a wonderful experience.

  This resort has just about anything one could ask for. The staff was exceptional. (kudos to Belvin and Matthew). Food was OK. Rooms were clean and functional. Beach was seaweed-free. We had a massage in the Grotto. Experience of a lifetime. The resort furnishes a pass for the bus and ferry if you get the all-inclusive option. I highly recommend doing this as everything is really expensive. A 5 minute cab ride from the airport. The airport, itself, is very modern and easy to be in. If I had anything to say that needs improvement it is the amount of stairs required to get around. We were able to call for the golf cart and would normally only wait a short time until we were picked up. But, I feel that there are many senior guests at the resort who struggle with the stairs. I suggest investing in 2 or 3 additional golf carts and have them roam around the resort and offer assistance to those who require help. A big thank you to Rob who got our room phone fixed. I would return in a minute.

  Jun 30, 2025
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  Lovely hotel with lovely staff

  Check in was fast with friendly service. The hotel is built on a hill, so expect to climb stairs, if you have mobility issues this may not be the place for you. My room was comfortable with two twin beds, and a lovely view of the bay. We ate breakfast and lunch onsite. The breakfast buffet had lots of options, and lunch down by the beach was always delicious. The beach is pristine with beautiful blue waters. We never had a problem finding loungers or chairs. There was also a blow climbing playground for kids (and adults) to lounge on. I will definitely return to this hotel should I return to Bermuda. You are about 20 drive to downtown Hamilton, but nice and close to the airport.

  Jun 22, 2025