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Grand Velas Riviera Maya won The Noble Beach Prize for the Best Massage Nirvana AND Bath Luxe DE Luxe , 2017!
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Grand Velas Riviera Maya won The Noble Beach Prize for the Best Massage Nirvana AND Bath Luxe DE Luxe , 2017!
Discover a world of lavish beauty; situated along 1,640 ft of glorious white
sand beach of Mexico's stunning Caribbean coast, the new Grand Velas Riviera
Maya redefines category in luxury at all-inclusive.
Less
"Absolutely perfect. We have been to several places in Mexico and love it there. This place is by far our favorite. The accomodations were gorgeous. Service excellent. Top Shelf liquor. And honestly the..." – mistyh
28 out of 30 (93%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.4
Service
4.8
Beaches & Pools
4.7
Dining Options
4.7
Room Comfort
4.8
"Absolutely perfect. We have been to several places in Mexico and love it there. This place is by far our favorite. The accomodations were gorgeous. Service excellent. Top Shelf liquor. And honestly the..." – mistyh
28 out of 30 (93%) customers would recommend this product to a friend.
All Customer Reviews
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December 19, 2019
Worst Happily Ever After Vacation Experience
We recently stayed at the Riviera Maya property for a wedding and our valuables were stolen from the safe deposit box. The resort is beautiful, staff are friendly and dining is great but everything that glitters is NOT gold. There is definitely an internal burglary ring operating at this resort! My husband accidentally left the safe deposit box unlocked and our $$ and jewelry vanished without a trace. My purse was sorted through and certain items were not taken. Security is a sham. They have record of persons entering the room but nothing for persons leaving the room. Neither are there security cameras in the hallways of the living areas. Hotel protocol is to notify security when valuables are left out but that never happened. Our cell phones and ipod that were left out for charging were never reported to security. So that also explains why an open safe deposit box would go unreported. For the $$ that we paid to stay at this resort, we were not only robbed of our valuables but our sense of security. Even more, management refused to compensate us for the valuables stolen or the day we spent participating in their investigation. Lesson learned - leave your valuables at home or keep them in your possession at ALL times. Not the experience I had expected from an advertised 5-star all-inclusive resort. I will definitely be contacting the owners.
Excellent family friendly resort. I took my mom to this resort and she absolutely loved it. The hotel staff were exceptionally nice and accommodating. The resort itself was beautiful and very peaceful. There were trees all around and I had the best sleep I've had in a long time. The only thing I would say is that restaurants were very fancy and provided very small portions. We ended ordering room service instead after we found this out. Otherwise, I would highly recommend this resort to anyone!
This resort is amazing, the rooms are great, beds super comfortable, multiple choices of pillows and the toiletries are high end. Service is top notch, they are there to make everything better for you from your room to the pool bar going through the restaurants all around customer service focus. The Spa services are really good, expensive but worth it. This hotel is huge if you want to go from one area to another though they have 24-hour vans that come as soon as you need them and drive you around so you won't feel the distance. The restaurants are great, food is really good and the seat down restaurants are amazing. The hotel is not walking distance to the town you will need to take a cab that will cost you $20ish each way. Now if you are looking for a 'party resort' this one is not for you, if you are looking to have an awesome time and enjoy the Caribbean weather with your family, friends or significant other you'll have a great time here. The one thing that was not perfect was their beach, it is pretty rocky so no soft Caribbean sand.
Grand Velas was spectacular as always. Carlos Armos, Eduardo, and Alan (concierge) were exceptional, always professional, and always put guests as top priority. The spa is a beautiful experience and best massage and service. Zen Lin is favorite restaurant and service impeccable. Carlos (waiter at adult pool) very kind and service above all to guests. In summary, Carlos Armos made our trip perfect. He serves as a role model for all employees.
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What's the best excursion? How much should you tip?
Ask a question about Grand Velas Riviera Maya or help someone else answer theirs.
Can you answer these questions?
6 questions, 16 answers.
How far is the hotel from playa del carmen's 5th ave? What modes of transporation are available to get to the downtown area?3 answers
Also, are there options to go places outside the resort?
6 years, 74 months ago
nikki
This resort is just a five minute cab ride from Playa del Carmens 5th Ave.
BethCC
About a 15 - 20 minute ride by taxi, depending of traffic. It cost $23 each way for a family of 4.
mistyh
5 miles, taxi $10.
Champagneandsushi
Is there any rooms with a private pool?2 answers
I'm looking for my honeymoon and it shows one picture that looks like it has a private pool off a private deck but I can't find any information on that. Thanks in advance.
4 years, 57 months ago
Katie from NH
Yes - the Ambassador Pool Suite Ocean Front View. For further details, please call us at 1.800.915.2322.
SamCC
Yes, they are called "Pool Suites"
Champagneandsushi
Is the beach swimmable or are there a lot of rocks in the water?4 answers
Last time we went to riviera maya the hotel was on the beach however you couldn't swim at the beach because there were too many rocks. Is this a swimmable beach?
4 years, 50 months ago
dbhayes
Please check with the resort directly for the most up to date information regarding swimmable beach. Their international phone number is: (01152 to dial out) 984-877-4400.
TimCC
Not swimmable, no waves, sterile water, no snorkeling. Nice soft white sand.
Champagneandsushi
Definitely able to swim at this beach and not rocky!
Robin333
The beach is swimmable, however, there is some beach erosion and exposed rocks. It appears the resort is trying to combat this problem and have installed erosion barriers.
KO123456
How is the snorkeling in front of the resort?1 answer
How is the snorkeling in front of the resort?
3 years, 39 months ago
SLC
The water at the resort is clear and calm enough to snorkel. There are reefs nearby which can be booked and visited on a tour.
CCGreg
How long of a ride to the resort?3 answers
After landing how long does it take to get to the resort?
2 years, 34 months ago
Tracy
Grand Velas is located 35 minutes from Cancun International Airport (CUN) and 5 minutes from downtown Playa del Carmen. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Depends on the type of transportation you booked. If it is a shared one think about 1.5 hours after you exit the airport, if you book a private car it will be about 40 minutes.
DSBCaribbean
Approx. one hour
Chai
Is resort diving offered?3 answers
Is resort diving offered?
2 years, 33 months ago
katie
While the resort does not offer diving activities, diving excursions are offered by excursion companies for an additional cost.
JeannieCC
Yes
Russbecky
They do offer diving trips you can take the ones from the hotel or book from a company outside all depends where you want to do the diving, length and how much you want to pay.
DSBCaribbean
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Room Information
Grand Velas Riviera Maya boasts 539 spacious suites with stunning ocean front and ocean views or soothing jungle views of water canals and neighboring flora. Each suite comes appointed with a dedicated butler service, outdoor plunge pool, indoor whirlpool bathtub, iPod station, 24 hour room service and complimentary basic Wi-Fi.
The gorgeous location, unparalleled service and luxurious dining at Grand Velas provide the perfect mix to deliver a truly unforgettable experience. What more could you ask for?
What We'd Change
The main pool at Grand Velas can get a little crowded at times, so head to either the Grande Class or Zen pools which offer a quieter atmosphere, and the beach is just a few more steps and offers the same upscale comforts--think waiter service!
Why You Should Go
Grand Velas Riviera Maya has amazing food, and it's the only resort in the world with a AAA 5 Diamond Award for an all-inclusive.
Available Amenities
Tour Assistance
Car Rental Available
Beach
Cable/Satellite TV
Babysitting/Child Care ($)
Children's Activities
Children's Pool
Cribs Available on Request
Daily Maid Service
Gift Shop
Laundry Services ($)
Lounge Chairs/Umbrellas
Pool Bar
Internet Access ($)
Fishing
Aerobics
Safe Deposit Box
Medical Services ($)
7 Restaurants
8 Bars/Lounges
Snack Bar
Elevators
24 Hour Room Service
Wireless Internet
Butler & Bell Staff
Introductory Scuba Lesson
Banquet Facilities ($)
Nearby Excursions & Attractions
ATV Rides
Beach
Horseback Riding
Mayan Ruins
Parasailing
Shopping
Watersports Rentals
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
Grand Velas Riviera Maya
Carretera Cancun-Tulum Km. 62, Playa del Carmen, Municipio de Solidaridad
011-52-984-877-4400
Hotel Description
Grand Velas Riviera Maya: Luxury All-inclusive
Discover a world of lavish beauty; situated along 1,640 ft of glorious white
sand beach of Mexico's stunning Caribbean coast, the new Grand Velas Riviera
Maya redefines category in luxury at all-inclusive. Lush tropical Yucatan
jungle surrounds the resort with captivating appeal. Your health and wellness
are at the heart of the Grand Velas philosophy - an unrivaled experience that
seduces your senses and rejuvenates your spirit.
Grand Velas not only answers the increasing demand by travelers seeking
All-Inclusive resorts, but also is redefining the standards for luxury in Grand
All-Inclusive accommodations, impeccable service standards and hospitality.
Designed to cater to all preferences and tastes, Grand Velas carefully designed
each experience, from oversized suites to an unparalleled selection of gourmet
restaurants. A 1,378 sq ft suite adult-only section has been designed for
optimum privacy and comfort, while offering restaurants, bars, a private pool
and even a separate check in area. Families are also guaranteed to enjoy the
1,270 sq ft suite and free form infinity pool that includes a children's pool
with an ocean front family section, as well as lounge bars and restaurants to
spoil the little ones. For the nature lover, the 1,184 sq ft serene site
surrounded by lush unspoiled vegetation boasts a beautiful variety of regional
nature ideal for bird watchers, with more restaurants and bars situated along
the Zen Garden area.
At the heart of the property, the magnificent World Class Spa invites you to
take a one-of-a-kind adventure for the Body, Mind and Spirit through a unique
selection of journeys that will transport Grand Velas guests into a world of
aromas, textures, flavors, and ancient healing rituals inspired in the wisdom
of diverse world cultures.
This hotel is All-Inclusive.
Features include:
Breakfast, lunch, dinner and snacks
Unlimited Domestic and selected International Premium brand beverages and
wines
24-hour in-suite dining
Taxes and Gratuities
DINING
This hotel includes unlimited food and drinks, but some dining restrictions may
apply. Please check with the front desk for details.
Azul Type: International Hours: Daily, 7am-11pm. Description: Casual dining located near the pool. Azul
features delicious meals with everything from sushi to pizza and grilled
hamburgers. Dress code: Casual.
Bistro Type: French Hours: Daily, 7am-11pm. Description: Casual French cuisine that includes soups,
salads, sandwiches and French delicacies. Dress code: Casual.
Chaka
Type: International Hours: Daily, 7am-3pm Description: This family friendly restaurant is open
seasonally for breakfast and lunch and features a variety of international
dishes that are both natural and healthy. Dress code: Casual.
Frida Type: Mexican Hours: Daily, 6pm-11pm. Description: Enjoy fine Mexican cuisine with a modern twist in
this family friendly restaurant. Reservations are required. Dress code:Elegant casual. Gentlemen are requested
to wear long pants and a collared shirt.
Sen Lin
Type: Asian Hours: Daily, 6pm-11pm. Description: Enjoy Asian fusion cuisine like marinated duck,
curry and corobuta pork medallions at this family friendly restaurant.
Reservations are required. Dress code: Elegant casual. Gentlemen are requested to wear
long pants and a collared shirt.
Piaf
Type: French Hours: Daily, 6pm-11pm. Description: Enjoy elegant French cuisine prepared by
Executive Chef Michel Mustiers. Located in the adult-only section of the
resort. Must be 16+ to dine here. Reservations are required. Dress code: Elegant casual. Gentlemen are requested to wear
long pants and a collared shirt.
Cocina de Autor Type: Molecular Hours: Daily, 6pm-11pm. Description: Enjoy a tasting menu in 9 courses completed with wine pairings. You'll get to
experience a variety of cuisines in small portions. Reservations are
required. Dress code: Elegant casual. Gentlemen are requested to wear
long pants and a collared shirt.
Lucca Type: Italian-Mediterranean Hours: Daily, 6pm-11pm. Description: Enjoy a selection of Italian-Mediterranean
cuisine like ravioli served on a bed of mushrooms and roasted leg of lamb.
Located in the adult-only section of the resort. Reservations are required. Dress code: Elegant casual. Gentlemen are requested to wear
long pants and a collared shirt.
All hours are subject to change.
BARS/NIGHTLIFE
Sky Bar
Rooftop bar. Daily, 6pm-11pm.
Sen Lin Bar
Daily, 6pm-11pm.
Karaoke Bar
Rock the house with your voice. Daily, 6pm-2am.
Piano Bar
Daily, 5pm-12am.
Koi Bar
Watch the game or dance the night away. Daily, 6pm-3am.
Aqua Bar
Swim-up bar. Daily, 9am-6pm.
BEACH
Grand Velas sits on Mexico's stunning stretch of beautiful white-sand Caribbean
coastline.
POOLS
Grand Velas features three gorgeous pools including an infinity pool that overlooks the ocean and a
children's pool for the kids to splash around in while you relax.
SPORTS/ACTIVITIES
Water
Available for an additional charge:
Snorkeling
Scuba
Swim with dolphins
Deep sea fishing
Sailing
Land
Fitness center
Jogging
Beach volleyball
Golf
Grand Velas is close to the 18-hole courses in Playa del Carmen and the Riviera
Maya.
INTERNET
Grand Velas offers basic service Wi-Fi at no extra cost, and premium Wi-Fi service for an additional charge. .
SPA SERVICES
The spa at Grand Velas is a full-service spa.
Massages
Body wraps
Facials
WEDDING/HONEYMOON
What better place to say "I do" than on the Riviera Maya? With white-sand
beaches and lush tropical greens, your special day will be unforgettable.
Choose from several wedding packages and let a wedding planner help you take
care of all the details.
CHILD CARE
Grand Velas offers a Kid's Club with fun and exciting activities to entertain
children ages 4-12. Daily, 9am-11pm. Activities include:
Movies
Storytelling
Drawing and Painting
Board Games
Grand Velas also offers a Teen club for ages 13-18. Open daily, 3pm-12am, Activities include:
Dancing
Karaoke
Video games
Billiards
Hockey
Ping pong
Board games
Also offered is a Baby Concierge service that includes child care products at no extra charge and certified nannies available upon request at an extra charge.
ADDITIONAL INFORMATION
Location
Grand Velas is located 35 minutes from Cancun International Airport (CUN) and 5
minutes from downtown Playa del Carmen.
Check In/Check Out
Check-in: 3. Check-out: noon.
A valid credit card may be required at this resort.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and
Costa Rica may put limits on the use of motorized water sports, and loud
music
Accolades and Awards
Grand Velas Riviera Maya has been rated an AAA 5-Diamond resort.
Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective January 1, 2020. Hotels will collect $25.45 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.
All hours, fees, amenities, information and services are subject to change
without notice.
