What We Love
- A family-friendly, all-inclusive in one of the top destinations for snorkeling and scuba diving.
- You can get to the secluded beach through a private underpass, or hangout by the whirlpools or infinity pools.
- The kid's club will keep your 5-12 year olds busy with pool games, water slide races, a mini theatre and more.
Things to Know
- Cozumel is a cozy island community where you can ride around on your bike and enjoy leisurely swims in the calm waters.
- All your food and drinks are included. You can sit back enjoy yourself
- Round up the crew for nightly entertainment in the open amphitheater.
Resort Details
- Café Solé
Coffee house serving American coffee, cappuccino, espresso, flavored coffees and brewed teas along with a variety of fresh baked sweet rolls, fruits, baguettes, sandwiches, and ice cream.
- El Caribeno
Just in front of the ocean! Open for the family at lunch and dinner, presenting a la carte Caribbean cuisine. Serving guests 12 years and older.
- El Italiano
Italian cuisine with an a la carte menu. Serves dinner. Dress code required.
Consult the hotel upon arrival for hours of operation, reservation policies and dress codes.
- El Mexicano
Mexican cuisine with an a la carte menu. Serves dinner.
Consult the hotel upon arrival for hours of operation, reservation policies and dress codes.
- La VerandaOverlooking the main swimming pool and hotel gardens. Serves buffet-style breakfast, lunch, and dinner, with Mexican and International cuisine.
- Various Lounges/Bars- Bar Cruceros- Bikini Snack Bar
- Blue Marlin Snack Bar by the beach
- Chac Mool Lobby Bar
- Sports Bar
- Theater Bar (open only during the show)
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Accessible rooms
- Babysitting,Offsite†
- Baggage hold
- Beachfront
- Bell staff/porter
- Business services†
- Car Rental Services†
- 24-hour front desk
- 24-hour room service
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting, Offsite†
- Baggage hold
- Beachfront
- Bell staff/porter
- Business services†
- Car Rental Services†
- Children programs
- Children welcome
- Children's play area
- Coffee shop
- Complimentary wireless internet
- Elevators
- Exercise gym
- Free parking
- Golf, Offsite†
- High speed internet access†
- Housekeeping - daily
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Safe deposit box†
- Sauna†
- Spa†
- Sundry/Convenience store†
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Whirlpool
- Business Services†
- Internet Access†
- Please contact the hotel for additional information.
† Fees may apply
- BeachThe Park Royal beachfront is nestled between two very classy deck and lounge areas and is accessible only through a walkway from the main hotel garden.
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteKids Club offers a pool equipped with water slides and also offers a variety of activitites for the kids such as painting classes, movies, mini theater, different contests and games, handcrafts, etc.
- Direct access to a beach
- Fitness center on-site
- Motorized Water Sports †Deep sea fishing, glass bottom boats, wave runners, open water scuba diving.
- PoolThere are 3 pools on-site. The hotel offers three adult & family pools: The main pool is surrounded by beautiful gardens and palm trees, the infinity pool is overlooking the Caribbean Sea and has its own wet bar and the third pool also overlooks the ocean and offers a more relaxed and private atmosphere.
The hotel features also two Jacuzzis facing the ocean and one kids pool equipped with water slides, located inside the Kids Club. This property also has swim-up bars. - Sauna †
- Shopping †On-site access to the Royal Village Shopping Center
- Spa †
- Golf †A golf course is located within 5 miles of the property.
- On-site EntertainmentDifferent nightly shows will be performed at the state-of-the-art open-air theatre.
- Chankanaab Water and Ecoarchaeological Park
- Museo de la Isla de Cozumel and San Miguel Downtow
- San Gervasio Mayan Ruins
- Punta Sur Ecological Reserved
- Other Local AttractionsDowntown stores, local and ethnic bars, restaurants and shopping malls are located within walking distance or within short driving distance.
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9198 reviews
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Jul 02, 2025Always a Favorite! Great Memories here.
This is one of our very favorite resorts to visit. Great snorkeling on the resort and scuba diving on the island. The activities team makes it fun for all, if you join in. The shows are always enjoyable. We remember so much of the staff and they remembered us. They are always so friendly. The food as a whole was not quite as good as I remember from our last trip, but we all found what we liked the best at each restaurant. One of the few locations with a sand volleyball court, which our whole group joins in twice a day, just don't dive as the sand isn't very thick. We met so many friends from other countries via playing volleyball. Great times!
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Jun 26, 2025Wouldnt reccomend
would not recommend. Food was not good. pools were very dirty. Did not refill coffee in the room after first day, even though we requested many times for coffee pods to be delivered to our room... we even went to the front desk to get coffee and they didn't have any or know where any was? ? Our air conditioning didnt work all week and it was SO HOT in our room. We asked for them to check it and they said they came to our room and serviced our rooms a/c unit while we were at the pool... Then we find out there are no individual a/c units in the room. Its one big unit for the whole hotel and the entire system was down. . . they just wanted us to believe they were trying to help us but not the case at all. Room service took over 3 hours to come. ordered it for dinner and we had to call 3 hours later to see if they remembered we even ordered it, when it came they did not even bring the drinks we ordered. i understand it is a resort but it was VERY loud for hours into the night. Food was not good. wanted good mexican food so bad but could not find that here. location is good. atm withdrawal costs 10$ PLUS $30 "commission" but the machine does not tell you about the 30$ commission until you have already done the transaction. i could go on... if you are a couple looking for a relaxing time and good food keep looking.... i hate to leave bad reviews but its not cheap to travel to these places so i would like to warn others like myself.
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Jun 25, 2025No vale la pena tener una membresía en estas condiciones
A bad experience. The staff had a terrible attitude, there were no spoons, one of the service staff answered my mom rudely for no reason, the food made us sick at least once, the buffet service had cold and poor quality food, and so on. It's not worth having a membership when the level of attention and quality of service is so low.
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Jun 21, 2025
My experience in this hotel
I am disappointed with the hotel, especially the reception! Despite the fact that we paid the full amount for 2 adults and 2 children, the hotel invented their own policy and made us pay an additional 32k pesos for the age of the children during check in, otherwise we would not have received the keys to our room. They said that they called the agency and wrote an email explaining the situation ( Mr. Louise receptionist) but he lied, he did nothing to get us the money back. The hotel invented that we have to pay the extra money and now they are washing their hands and saying that it was the agency mistake, and the agency says that it is the hotel's policy and we did not get compensation, we have been fighting for 2.5 months. In addition, we were given a different room than in the contract, and my children 15 and 12 years old slept in one bed, the receptionist claimed that they do not have single beds in the hotel ... UNACCEPTABLE! AVOID THE HOTEL! And do not believe what they receptionist says!
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Jun 07, 2025Always Excellent!
We come here every year and always have a great experience! Mario always greets us when we arrive and is always a great help if we need anything. The staff is friendly and makes your stay at the Grand Park magical. We highly recommend coming here!
- AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $75.99 pesos, ($4.00 usd approximately) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 4:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed