Grand Park Royal Cozumel

Excellent for the price and more swanky than we expected. Extremely friendly and accommodating folks. 10 days eating there and food was excellent. Suggest double checking on important arrangements, like ride back to airport. Front desk and other people often negatively handled them. We depended on the conzegerie to make things happen correctly. Another issue was lack of beach and pool side chairs due to people reserving them [using resort towels] nearly all by 7 - 7:30 a.m. and then leaving them unoccupied for long periods of time, seemingly hours. Especially true of the beach/pool beds. 10 days we never had a chance to enjoy those outdoor beds.

This resort didn’t listen when they were told first impressions are always important and you get one shot. They canceled our reservation. Didn’t give us any type of welcome packet, resort map or towel tickets. Tried putting us in a room that was a down grade from what we paid for. When we complained, they told they had no rooms available and to check the next morning. On departure, the resort staff was not helpful when we were trying to organize our departure shuttle. On our next trip to Cozumel, we won’t be staying here.

This is not the place if you have a large group. They stopped serving beer at all the pool bars 2 hours before posted time. Trying to get reservations for dinner at one of the restaurants at the resort was a horrible experience and the food was just as bad.

Everything about grand park royal was exactly as described except for the dining experience. They boast about the different types of dining options they have for the all inclusive and it’s not true. We were only able to eat the buffet and the hot dogs, hamburgers and nachos.. oh and the 1-4 pm at the restaurant that is normally for adults only with the exception of the 1-4 hours when children are allowed. The Itialiano and Mexican restaurant and restaurant I speak of that is adult only you have to stand in a line before 10am (long line) every single morning and by the time you get to your turn (ours was 10:24am) it was sold out. So needlsss to say, we never got to eat anything but the buffet. I spoke to other tourists at the resort and same thing happened to them, supposedly unless you listened to their 4 hour time share lecture or you weren’t on their VIP list, you weren’t going to get to eat anything but the buffet. Other than that I don’t have any complaints.