Grand Park Royal Luxury Resort Cancun - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17198 reviews

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  Less than good for a Luxury Resort

  I recently stayed at Grand Park Royal Cancun and overall it was an average experience with some clear highs and lows. The biggest frustration was the check-in and check-out process — both took over 30 minutes, which was exhausting after traveling and disappointing when trying to leave on time. On top of that, the unexpected timeshare sales pitch felt overbearing. What was initially presented as a brief welcome turned into ongoing pressure throughout our stay, which really took away from the relaxation factor. The food was also underwhelming for an all-inclusive resort. While it wasn’t terrible, it definitely didn’t meet expectations in terms of variety or quality. That said, the location is fantastic — right on a beautiful stretch of beach — and the resort itself is well-maintained and visually appealing. The service staff were friendly, attentive, and genuinely kind, which made a positive difference. In short, it’s a decent resort with a great setting and good service, but the long wait times, sales pressure, and mediocre food would make me think twice before returning.

  Feb 19, 2026
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  A Good Value

  We keep coming back to this resort a couple of times a year. The food in the Buffet is better than most, and the restaurants are excellent. Make sure you go to the hibachi during your st ay, good food and entertainment. They are doing a lot of renovations to this resort, a new main pool and swim up bar, plus a new look for the lobby. The rooms are getting facelifts also. The staff are all friendly and helpul.

  Feb 18, 2026
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  Was profiled for having weed and locked out of room; then surveillanced after proven innocent

  Just what title says. We are non smokers. Neighbors smelled smoked reported us. We came back to the room and our keys stopped working. Had to walk back to reception where were then embarrassingly escorted by security where they entered our room. Even after being found innocent, our room keys still were not reactivated until our final morning. When we walked out for breakfast, we saw a security guard waiting outside of our room who was kind, but asked us to not smoke if we were. Ruined my birthday evening to be treated like criminal on vacation. Its also worth noting that you can see people smoking on their balconies from the beach, it could have been any of the people on the floor. Yet we were singled out, and it felt like racial profiling.

  Feb 17, 2026
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  DeVon

  This is a fantastic resort with fantastic staff. Service was superb in the buffet and in all of the speciality restaurants.

  Feb 16, 2026
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  Lovely Time

  We stayed in the Villas in February, arriving late in the evening and were checked in quickly. No time share conversations. The hotel was beautifully located in the hotel zone and had a lovely stretch of beach for activities and relaxing in the bali beds. Alejandro, one of the butlers for the villas, was excellent and with daily check ins arranged reservations and bali beds throughout the week. The villas provide good value with great service. The plunge pool villa was immaculate and housekeeping kept it that way throughout our stay. The restaurants were great, I found the food in all of them tasty. Yuliana , Antonio and Rafael were great in the buffet. Jesus, Solomon and Gregoro were very enthusiastic in the Flor de Sal and Karina provided exceptional service to the bali beds. All the staff were very friendly, I couldn't fault anyone, wonderful attitude from everyone. Service at the bars was very good and the drinks were strong. The funtastic team kept everyone busy around the pool and there were good shows in the evening. My daughter did enjoy her time in the kids club and was keen to return every day. The water was a bit cold in the pool at this time of year, and that would be my only criticism. I would heartily recommend this hotel and will be back.

  Feb 14, 2026