Grand Park Royal Luxury Resort Cancun - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17127 reviews

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  VIP

  Not worth the extra $600 for the VIP experience because of your butler Danial Jimenez. It was our 40th wedding anniversary and he alone did not make it special .

  Jan 13, 2026
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  Great Vacation and Stay

  I visited this resort with my husband and 3 kids. This resort was super friendly, clean, and had amazing things to do. We took advantage of their services from aquarworld and did parasailing. Sophia from aqua world was very helpful. We enjoyed all the restaurants and especially the Cafe in which a worker named Edgar was super nice. We had a butler named Alejandro that was super attentive and helpful. Overall the staff was amazing and made our experience great. My kids loved all the pool activities that happened throughout the day. We also loved the fire show and the mariachi and the dances.

  Jan 12, 2026
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  Not a luxury resort

  The hotel is in  a good location, but it's more of a 3/ 3.5 stars hotel than anything else. The lobby is a mess. There's no organization at all, you arrive and nobody greets you. We had a "select" room and after a few minutes were able to get someone to help us. Joshua moved us from place to place telling us we had a special room at a separate tower, until he found out who was going to give us the key, he was nice and very cordial until we realized he was pushing for a timeshare sale. We told Joshua we were not interested but he insisted so much that we felt kind of sorry, he said "just go and listen to the sales pitch and don't buy anything, you can help me that way." He offered two hour massages, one for my wife and one for me, plus a dinner at the steakhouse. We agreed, we just wanted to get our key and have some food, it took more than 30 minutes for us to get our key. In the end Joshua tricked us and gave us 2 $50 spa coupons he said "The Spa gives us a special pricing," not true. I ended up paying $100 more to get 2 full massages. I complained to his supervisor but he did nothing, a guy named Alfonso, who was supposed to be the main boss at the timeshare office told me "Don't worry Mr. Luna I'll come to your room, tomorrow and help you sort this out," well, 5 days passed and he never showed up. I do not care about freebies, I just don't like dishonesty. The hotel is pretty basic except for our tower, "The Royal Tower," rooms have front ocean view, a big terrace and there was also a jacuzzi, I had paid for this upgrade, but for the first two days there was no hot water, so the jacuzzi was useless, after complaining for two days they connected the hot water. Our room included priority to the beds at the beach, but even though we reserved the beds daily, we had to chase people away, something that the personnel should have done. The food was barely ok, the buffet was awful, big lines to get some eggs, they could have put some over-easy eggs on the trays, like at other hotels in order to avoid big lines. Burgers at the snack bar were good, The over priced steak at "Le Grand" was also pretty bad. The only restaurant that had good food and great service was Koi "the Asian restaurant" Damian at the roof top bar was excellent. Rogelio at the steak house was super nice. Jessica, our butler did a good job for the most part. We ended up ordering a lot of room service because the food was  better and the service was great. Fabiola did a wonderful job there. Except for these members the rest is barely basic, not what we paid for.

  Jan 12, 2026
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  Badly surprised!

  Terrible experience from beginning to end. They delayed our check in by almost 2 hours, even after telling them we had drove 4 hours and being very tired and hungry and all because they tend to force people to go to their timeshare presentation and if you go they will lie promising gifts that will not be given or cut in half. They moved us to 4 different places just to force us to their scam, don’t trust Joshua or his supervisor Alfonso who will lie to get what they want. Even the hotel manager “Alfredo” lied to my husband and promised to meet us at our suite but he never appeared… We stayed at the adults only area and were assigned a personal butler, although we were responsible and asked for our reservations since the first day, unfortunately, every single day we had problems and had to argue with people who took or beach cabana because butlers didn't do their jobs and were always afraid or ignored their guests needs. Kitchen staffs are nice specially Fabiola from room service but food quality is not the best, I recommend Koi and the burgers at the beach bar, the Italian food and pizza are terrible. The spa is in bad shape and has leaks but I really enjoyed and recommend the massages. Our room was nice and roomy but we were out of hot water for about two days. Also, don’t waste your money trying out the Ribeye steak at “Le Grand” restaurant, it is really bad but if you get to be attended by Alicia during the day or Rogelio at dinner you will have excellent service and attention. Be aware, at some point someone will bring you coconuts and asked you to give them 5 stars and can be very persistent. I had to tell them I give my reviews only at the end and if they kept asking I will write their names. At the end, check out took more than 35 minutes without a good explanation for the delay. Is not a really "adults only" hotel, it's just a small section of the hotel and there minors everywhere. Also, it can be very noisy, you can hear everything from: people chatting and screaming on the hallway or pulling and pushing furniture, slamming doors or construction. Not a place to rest and relax and definitely NOT adults only… For the amount of money we paid at this hotel we expected a 5 star treatment but it barely made it to 3 stars.

  Jan 12, 2026
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  Lovely stay!!

  Great hotel resort. The whole staff and management are so nice, professional and accommodating. They made our stay wonderful and relaxing. It’s in a good location right on the coast, and close to the mall. They have multiple pools and each of them are relaxing. The bartenders made good drinks and our waiters were great. Ty he beach was lovely. The Veranda buffet restaurant was always amazing, with lots of menu options. The hostess and our waiter (Gerrrero) were always nice and welcoming. Cafe Sol is always refreshing. The whole facility and rooms are always clean. Paola (housekeeping) is the best! We loved our stay here.

  Jan 12, 2026