Grand Park Royal Cancun Caribe

This was my first time hearing AND using this website to book my family vacation and I was a bit skeptical. Have to say, this will be the site I will be using going forward for all my future vacations. Great prices for the exact same service as other travel sites. Loved it!! Hate I didn’t know about it sooner.

My husband and I booked 5 nights through Cheapcaribbean.com. The hotel transfer from the airport was easy to locate and seamless. Once we got to the hotel the initial check-in was pretty quick. While at the counter we noticed the TV screens highlighting different rooms ...one with a private pool! When we inquired about it we were told the upgrade was cheaper bc we had booked through CheapCaribbean which was excellent, so we ended up with a rooftop room w/ private pool overlooking the ocean...absolutely gorgeous!! If you can splurge for an upgrade I totally recommend asking once you arrive on property. The entertainment on site is fun but not as elaborate as the Riu for example. My favorite thing about the stay was the food. The Italian, Mexican and buffet were all excellent at all hours. The asian restaurant was a little less to my liking but still very good! The only downside and the reason I decided to write this review was that the service was SLOW. Not bad necessarily - everyone brought me what I asked and was pleasant. It just took forever to get anyone's attention, especially the waiters at the a la carte restaurants. So my biggest piece of advice to travelers is to go to the restaurant before you're hungry/starving and have plenty of patience. If you relax into "vacation time" the food and experience are quite enjoyable. Just don't expect zippy state-side service. Same goes for the "waiters" around the pool area. We've been to resorts where there is constantly someone walking around taking drink orders around the pool and beach areas, here it was much more self-serve. All that being said, those are nitpicky details that would take this from 4 stars to 5 stars for me. At the end of the day, the room was great, the views were to die for. The food was delicious and it was an excellent value. I would definitely return.

Our stay was great, the only downfall which is nature’s fault was the ocean and beach which was full of seaweed. Unable to get in the water. The man in the gift shop was not very friendly, maybe too old to be there all day. The resort was very clean, the food was good and the entertainment was excellent, my mother was amazed with the Michael Jackson show and comedy show. The service of waiters was excellent. Overall great stay, will come back.

The hotel room gets water in room when it rains. The air conditioner leaked water had wipe up or place towel not to fall in the night. It is difficult walking outside for people with handicapped. Also ramp in front for wheelchairs is difficult to get on.On departure the room where they put suitcases is a mess they gave our suitcase to another person. They had to chase it down and brought it to us at airport.