Grand Park Royal Cancun Caribe

Anniversary/friendcation- just got back from a fun trip (off season-July) The hotel was nice, we ended up paying for an upgrade for a better room and drinks and “private” pool however kids were everywhere (even though we were under the impression it was an adult only area, kids were discouraged but NOT banned) Wait staff was AMAZING! Drinks and food without even giving us time to think we needed more. The restaurants and buffet were equally amazing quality! The beach was beautiful, water crystal clear and sand soft and clean. The WORSE part of the whole vacation was the constant hassling to get you to take a vacation package tour! They bribe you with all these incentives and even though we said no more than once! On more than 1 day! We caved and went through with a tour! Biggest mistake! They say it will take 90 short minutes and request a solid yes or no answer at the end in return, a free excursion! Well 90 minutes is more like 3 hours and a simple no will not do! They continue to pressure you into their vacation club which is a Time share of sorts that “only” cost $10,000 down payment TODAY!!! Bahahaha!!! Once we began to walk out they reeled us back in and we finished with the answer no and receive our “bribe”. Then while booking with our bribe that we were told would be a free excursion was a lie and cost each person about half the original cost of an excursion. Then the next morning when we went to our “pick up point” for transportation they told us we did not get any! Lie after lie and a lot of wasted time! You are better off saying no, not wasting your time and just book and pay for the excursion through the hotel NOT the Expedia/concierge area!!! Other than that HUGE annoyance the hotel itself, and employees were amazing!

Overall, this is an amazing resort in an awesome location. The staff that works here are ready to help you out any time of the day and are so nice, we had no problems with anybody who worked at this resort. The food was delicious (after reading so many bad reviews about the food, I was scared). The taco bar is a m a z i n g and the buffet was really tasty considering it caters to everyone. The options are pretty much the same every day with the exception of the middle bar that changes everyday (taco bar, argentine food, omelette bar, etc). Only place we didn’t go to was the Italian restaurant. This resort is super clean too, you can literally see staff working at every hour in the day/night cleaning the resort making sure it’s impeccable. The pools are perfect sizes for the amount of people there at any one time. I do wish there were more lounge chairs in shade and the beds overlooking the ocean but we never ran into a problem. Also, there’s not too much shade on the beach (please add more). The drinks from the bar seemed normal to me, definitely not watered down as I watched them make the drinks. They had some really good cocktails too. My brother played water polo in the pool one day and beach volleyball another that was put on by staff. He had lots of fun both times, met some other vacationers. Our room was clean and cozy! The AC worked wonders when we needed to cool off from the humidity outside. Our ocean view was impeccable and unmatched. The sheets were clean, the towels were always new every day, the shower was big and clean! Everything was so amazing on this trip, we had a great time (even bought a membership for the Royal Holiday line around the world. We didn’t go to any of the shows or entertainment on the property at night so I can’t comment on that. I completely recommend staying here, best resort ever! Nothing bad to say here :)

This hotel was listed as a 4 star and that’s what you get. If you’re looking for a 5 at a 4 star place, you’ll be disappointed. We loved this place, especially the service of Alicia who worked the pool bar and beach, and Rudolph, my omelette maker. By the way, our transfers were done thru Amstar. Excellent!

I loved this Hotel, the cleanliness is spectacular, at all levels, the very comfortable rooms all smell clean, very friendly people, good treatment, well willing to satisfy the customer. Very quiet.Excellent view from our room. I would recommend, improve the Buffet menu with more variety of dishes, I would like more places to offer drinks and not close so early, there is only one Bar open until 1.00 in the morning and the others close at 8 at night There is also no place to dance at night.there is no snack bar that is open all night. I was surprised by an additional charge !! $ 2.00 per day, for cleaning the sargassum !!! We pay 12.00 dollars. We went on an excursion to Chichen Itza, an exceptional experience, very comfortable buses, well-prepared tour guides, we want to congratulate Eduardo, Ramon and El Grandpa who made a pleasant excursion for everyone.