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Grand Palladium White Sand Resort & Spa

Mexico - Riviera Maya

Our Rating
3 Nights with Air from $619 All-Inclusive
Info Customer Reviews Questions & Answers

Grab your beach cap because your hair is about to blown back. This beach wonderland has something for everyone, starting ... More

Customer Rating 46 Reviews
Value
 
4.5
Service
 
4.4
Beaches & Pools
 
4.6
Dining Options
 
4.3
Room Comfort
 
4.4
4.5 out of 5
"Excellent resort , one of the best i have ever been . I have absolutely nothing to complain , restorants , food quality , servces is unbelivable. Beatiful spa with so many different treatments , sauna,..." – chopper
48 out of 54 (89%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.5
Service
 
4.4
Beaches & Pools
 
4.6
Dining Options
 
4.3
Room Comfort
 
4.4
4.5 out of 5
"Excellent resort , one of the best i have ever been . I have absolutely nothing to complain , restorants , food quality , servces is unbelivable. Beatiful spa with so many different treatments , sauna,..." – chopper
48 out of 54 (89%) customers would recommend this product to a friend.
pool at night
All Customer Reviews
1-4 of 46 reviews. Sort by
June 26, 2017
Great resort

Great resort with so many restaurant options it's almost ridiculous! All the staff were awesome. On a side note, watch out for the airport salesmen! They are waiting for you when you get off the plane in Cancun.


1 of 1 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Fargo. North Dakota
Age: 35-44
Travel: 1-2 trips/year

June 2, 2017
It was awesome!

We stayed at the white sands part of the resort, it was fabulous! From the minute we arrived everyone was friendly and accommodating. Our room wasn't ready so they gave us wrist bands so we could enjoy the pool and cocktails right away! The food was good too, the large breakfast and lunch buffets are what's expected and there is a beach restaurant which makes food fresh for you while you lie in the lovely scenery! We also enjoyed a fabulous day at the spa, you get to spend the whole day there if you book a service haha good for when you have a hangover! The pools are lovely and the surroundings are awesome. I loved seeing all the iguanas in the sun. We enjoyed the outdoor mojito cart each night and found all the bartenders remembered our names. They really made our holiday. I'm so glad we booked everything through cheap carribbean, they took care of everything and organized it all and gave us a lot of Indormation. We felt very looked after and had someone who we could ask questions to at the resort. I would definitely come back again!!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: New York
Age: 25-34
Travel: 3-6 trips/year

May 24, 2017

All in all, the Grand Palladium is a wonderful resort. Lots to see (so large, you may not see it all!), pretty decent buffets, and the staff was very friendly. My complaint is going to sound odd... we got an upgrade to the Royal Suites because the Sands was overbooked when we arrived. The room was great, minus the fridge. It didn't work our entire stay. They came to look at it several times, but it was never fixed. No biggie - plenty of ice, so beer went in one sink and we dealt with it. The biggest perk of the upgrade was the shuttles - they would pick us up wherever we were and take us anywhere on the resort. The downfall - we had other friends joining us a few days later that were in the Sands (no upgrade). Because they were not in the suites, one of the best restaurants was off limits to them (even though I made the reservation) and they were not allowed in the Royal lobby bar. They also were not allowed on the private Royal beach, but that was OK since it's in a very weird spot anyway (can't see the beach and all shaded). Bring bug spray! Lots of water on and around the property, so the mosquitos got pretty thick in the evening. All 4 of us decided that even with its quirks, we would return to Grand Palladium in the future.


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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Colorado
Age: 35-44
Travel: 1-2 trips/year

May 18, 2017
Relaxing Time

Beautiful resort , nice service for me one of the best experience the best jacuzzi and pools


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Overall Rating: 4
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: Brooklyn,New York
Age: 45-54
Travel: 1-2 trips/year

Room Information

Grand Palladium White Sand Resort & Spa features 264 rooms with garden views, Jacuzzi, satellite TV, daily-refilled mini bar with drinks refilled daily, tea and coffee making facilities, A/C, ceiling fans, terrace or balcony with table and chairs, Free Wi-Fi, Premium Wi-Fi ($), PC Internet connection ($), wake up call and room service from 11am-11pm.

Room Details

Junior Suite
Hotel/Studio Unit Details

Suite (available beginning 12/21/17)
Hotel/Studio Unit Details

Mayan Suite (available beginning 12/21/17)
Hotel/Studio Unit Details

What's to Love

It's all-inclusive and all-incredible - there's something epic for every beach lover.

Their coolio "Stay at one, play at four" plan expands your vacay playground, big time. And, you won't need reservations at any of the restaurants.

The natural freshwater canal surrounding the resort - hypnotic and dreamy.

Melting at the Zentropia spa with vapor baths and stress-ousting massages amid waterfalls.

The Brazilian steakhouse and Sunset Boulevard disco - not necessarily in that order.

 

What We'd Change

Grand Palladium White Sand Resort & Spa is really big but beautiful. Trekking from one part of the complex to another feels more like an adventure than a chore.

 

Why You Should Go

It's 50 miles from Cancun airport. It's a drive, but you'll forget this when you see the beach.

Updates to the resorts are coming soon - you'll have to come back and see the facelift!

Snorkeling and kayaking are free. Yes. Free.

Don't miss the beachfront BBQ and live music on Friday nights.

Kids' Clubs are available to give you a breather, should you need one.

Available Amenities

  • Tour Assistance
  • Beach
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Snorkeling
  • Swim-Up Bar(s)
  • Tennis Court(s)
  • Shuttle Service
  • 24 Hour Front Desk
  • Wedding Services
  • Parking
  • Safe Deposit Box
  • Archery
  • Mini Golf
  • Badminton
  • Medical Services ($)
  • Water Polo
  • Ping Pong
  • Game Room
  • Shuffleboard
  • 6 Bars/Lounges
  • Darts
  • Spa Services ($)
  • Multilingual Staff
  • Teen Club
  • Fax Machine ($)
  • Ice Machine
  • Aqua Aerobics
  • Wireless Internet
  • Watersports Center ($)
  • Beach Towels
  • Pool Towels (complimentary)
  • Loungers at Beach and Pool
  • Beauty Salon ($)
  • Handicap Facilities/Wheelchair Accessible
  • Evening Entertainment
  • Freshwater Swimming Pool(s)
  • Car Rental Available ($)
  • Dive Shop ($)
  • Gift Shop ($)
  • ATM/Banking ($)
  • Fishing ($)
  • Doctor on call 24 hours
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Chichen Itza and Coba Ruins
  • Deep-Sea Fishing
  • Dive Shop(s)
  • Fitness Center
  • Golf Course(s)
  • Grocery Store(s)
  • Kayaking
  • Mayan Ruins
  • Nature Park(s)
  • Scuba Diving
  • Shopping
  • Watersports Rentals
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Grand Palladium White Sand Resort & Spa

Carretera Chetumal - Puerto Juarez Km 256-100

+52 984 877 2100

Hotel Description

Grand Palladium White Sand Resort & Spa: All-Inclusive & Sandsational

Grab your beach cap because your hair is about to blown back. This beach wonderland has something for everyone, starting with their namesake - the 874 yards of pure white sand that's lined with shady palms. Oh, you say you're craving unlimited food and drinks, a massage, a little kayaking, Mayan ruins and maybe a few splashy water sports? No problem. This beachtastic resort has it covered. And more, especially with access to the sister resorts a coconut's throw away. Time to find a palapa and nestle in for the day.

DINING

Here, your taste buds will set off on an Epicurean Odyssey. They'll travel through Italy via the Mediterranean, swing down to Brazil and then end up in the best steak house in the U.S. No reservations needed at any of the restaurants. But with the other Grand Palladiums at your beck and call, this is just the tip of the cuisineberg.

Chang Thai
Type:
Thai
Hours: Daily, 5:30pm-10:30pm
Description: A la carte restaurant features the best Thai recipes.
Dress code:
Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Punta Emilia
Type:
Rice & Fish
Hours: Daily, 6:30pm-10:00pm
Description: A la carte restaurant features rice and fish dishes.
Dress code:
Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Portofino
Type: Italian
Hours: Daily, 5:30pm-10:30pm
Description: Serves traditional pasta dishes and pizza a la carte.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Ribs & More
Type: Barbecue
Hours: Daily, 5:30pm-10:30pm
Description: American a la carte restaurant featuring an incredible variety of meats, ribs, hamburgers and more.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

La Hacienda
Type: Italian / Mexican
Hours: Breakfast - daily, 7am-11am; Lunch - daily, 1pm-3:30pm; Dinner - daily, 6pm-10:30pm
Description: Buffet restaurant serving Italian and Mexican dishes.

O Pavao
Type:
Brazilian
Hours: Daily, 5:30pm-10:30pm
Description: A la carte, Brazilian restaurant with a parade of superior meats.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Gran Azul
Type: Buffet
Hours: Breakfast - daily 11am-11:45am; Lunch - daily noon-5pm
Description: Buffet restaurant serving Italian dishes.

El Dorado
Type: Steakhouse
Hours: Daily 5:30pm-10:30pm
Description: A la carte steakhouse serving the best cuts grilled to perfection.

La Adelita
Type:
Mexican
Hours: Daily, 5:30pm-10:30pm
Description: A la carte, smoke-free restaurant.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Sumptuori
Type: Japanese
Hours: Daily, 5:30pm-10:30pm
Description: Serving traditional Mexican favorites a la carte.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

La Lola
Type: Spanish
Hours: Daily, 5:30pm-10:30pm
Description: Serving fresh Spanish cuisine a la carte.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Tikal
Type:
International
Hours: Breakfast - daily, 7am-11am; Dinner - daily, 6:30pm-10:30pm
Description: Smoke-free buffet restaurant serving Italian and Mexican dishes.

Kabah
Type: International
Hours: Breakfast - daily, 7am-11am; Lunch - daily, 1pm-3:30pm; Dinner - daily, 6pm-10:30pm
Description: Smoke-free buffet restaurant serving Italian and Mexican dishes.

La Laguna
Type:
Italian
Hours: Continental Breakfast - daily, 11am-11:45am; Lunch - daily, noon-5pm
Description: Buffet restaurant serving Italian dishes.

All hours are subject to change.



BARS/NIGHTLIFE

At White Sands proper, you can get your drink on in so many sweet spots: the beach bar (that offers snacks), pool bar, sports bar, and a bar with premium booze, board games and books called the Hemmingway. (Now the books make sense, right?) If none of these tickle your sandy fancy, there are 25 bars, total, in the complex. Scram.

La Laguna Bar
Daily, 10am-midnight.

Punta Emilia Bar
Beach bar. Open 24 hours.

White Sand
Daily, 10am-midnight.

La Isla Bar
Daily, 10am-7pm.

Opavao
Daily, 5:30pm-10:30pm.

La Lola
Daily, 5:30pm-10:30pm.

Bar/lounge privileges are available at sister resorts, Grand Palladium Colonial and Grand Palladium Kantenah.

BEACHES AND POOLS

The second you see the beach, you'll know why this resort is called "White Sand" - you'll be greeted with pearly-white sand, along with palm trees and palapas that'll soothe your life-weary soul. For the pool-goers, there's a lake-style pool with a swim-up bar, wait service along with four Jacuzzis, a saltwater pool and a quiet pool. Plus, a children's pool close by so they can splash while you can chillax.

SPORTS/ACTIVITIES

Water

  • Catamarans
  • Snorkeling
  • Kayaking
  • Windsurfing
  • Paddle boats
  • Aqua-Gym
  • Aqua-Volley
  • Water Polo

Available for an additional charge:

  • Windsurfing, sailboat and catamaran courses
  • Excursions
  • Deep-sea fishing
  • Scuba diving
  • Scenic pontoon boat rides

Land

  • Fitness center
  • Aerobics
  • Air rifle shooting
  • Mini golf
  • Darts
  • Zumba
  • Various games
  • Crafts
  • Children's entertainment
  • Diurnal animatioin
  • Night shows
  • Ping-Pong
  • Mini golf
  • Billiards
  • Pentaque
  • Volleyball
  • Shuffle Board
  • Tennis
  • Football
  • Basketball courts
  • Soccer


INTERNET

Complimentary Wi-Fi available in the lobby and all guestrooms.

SPA SERVICES

Zentropia Spa is a full-service spa (fees apply). Daily, 8am-8pm.
*Please note: A charge of $35 usd per person/per day is required for wet areas in the SPA at Grand Palladium.

  • Adults-only area
  • Hydromassage
  • Massages
  • Steam rooms (2)
  • Cold Jacuzzi
  • Round Jacuzzi with gooseneck
  • Dry and moist sauna
  • Foot shower with stones (1)
  • Lockers
  • Relaxation areas (2)
  • Facial and body treatments
  • Aromatherapy with essential oils, herbs and natural extracts
  • Paraffin treatments
  • Waxing
  • Beauty salon
  • Open-air massage station near the adult pool
  • Vapor baths
  • Cold and hot water Jacuzzi
  • Sauna


WEDDING SERVICES

Grand Palladium White Sand Resort & Spa offers wedding, renewal of vows and anniversary packages with on-site wedding planner to organize all the details for an additional charge.

Honeymoon Bonus
Grand Palladium White Sand Resort & Spa offers honeymoon packages for an additional charge.



CHILD CARE

Grand Palladium White Sand Resort & Spa offers supervised activities for children 1-17 in an air-conditioned club, flanked by both sand and lawn playgrounds.
  • Renovated playground
  • Arts and crafts gallery
  • Ecological activities
  • Playroom
  • Children's menu
  • Home-theater system
  • Video games (XBOX) with projector
  • Baby Club (ages 1-3) is available at the Grand Palladium Colonial. Hours 9am-8pm. Mini-Club (ages 4-12) is also available at the Grand Palladium. Hours 9am-11pm. Teens Club is available at the Grand Palladium. Hours 11am-midnight.


ADDITIONAL INFORMATION

Location
50 miles south of Cancun International Airport and seven minutes from Akumal.

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

Resort Update
Palladium Hotels & Resorts has announced plans to upgrade its Riviera Maya Complex throughout 2017, including incorporating the current Grand Palladium Riviera Resort & Spa into The Royal Suites Yucatan. This transformation will be completed in various phases starting on June 1, 2017. Construction will mostly take place within the current Grand Palladium Riviera Resort & Spa and will have minimal impact. All guestrooms within the hotel, the rocky walkway along the water & the salt water pool area will be closed to all guests during the completion of the project. All other areas including the Riviera Lobby, Disco & Theatre, El Jardin Restaurant and the current The Royal Suites Lobby will be closed during certain dates listed below. During times of closure, the areas will not be accessible to guests and should therefore not impact the guest experience.

Below is a complete project timeline:

Disco & Theatre:
June 1-November 1, 2017: Construction will be in progress in the Disco and Theatre of the current Grand Palladium Riviera Resort & Spa. During this time, alternate entertainment venues will be provided to guests. Once construction to the Disco and Theatre are complete, the Disco will convert to become one of four exclusive restaurants available to guests of The Royal Suites Yucatan and the Theatre will become the second exclusive restaurant providing guests with a Dinner and Show themed experience referred to as the Cabaret.

Riviera Lobby and Kabah Buffet:
June 1-September 15, 2017: Construction will be in progress at the current Riviera Lobby which will convert to the new The Royal Suites Lobby. Guests will not be affected by this construction since all guestrooms in Riviera will be closed. All hotel services will be available at the adjoining White Sand, Colonial and Kantenah Lobbies.

Construction will also be in progress at the Kabah Buffet. During this time, breakfast, lunch and dinner will be available at La Laguna as well as the other restaurants within the Riviera Maya Complex.

The renovated Kabah Buffet will feature 2 separate sections (1 buffet exclusively available to guests of The Royal Suites and 1 for guests of Grand Palladium).

El Jardin Restaurant & the current The Royal Suites Lobby:
September 16-December 1, 2017: Construction will be in progress at El Jardin restaurant and the current lobby of The Royal Suites. The current lobby for The Royal Suites will convert into 2 separate a la carte restaurants. By this time, the new lobby for The Royal Suites will be open at its new location and the buffet will be available at Kabah.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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