What We Love

  • Golden beaches, lush vegetation & gardens surrounding the resort that are impressive.
  • No reservations needed at any of the restaurants.
  • Working on your tan lines at one of the resorts three pools - the infinity pools views are stunning. 
  • A kid-friendly resort with clubs for all ages, waterparks and a "Raggs" show, starring five musical pups.
  • Grabbing a frosty margarita at Viva Mexico and watching the sun set into the Pacific.
  • Beachy and land activities - like volleyball, tennis, catamarans, snorkeling and more.

Things to Know

  • You must take in the scenery as you venture to the resort - it's about 45 minutes to paradise.
  • The beach town of Sayulita is only 30 minutes away and highly recommended - full of fun little shops and surfing.
  • Spending "you time" at Zentropia Spa, but if you want to dip into the spa pools, it will be an extra cost.
  • Be sure to check out the on site mini zoo. It's the perfect photo op. 
  • The seawater pool is adjacent to the ocean and includes a beach area, loungers and umbrellas.

Resort Details

Dining
You don’t have to go far for delicious food and drinks, these options have you covered.
OnSite Dining
  • Bambu
    Offers guests a perfect place to enjoy the best exciting and exotic oriental cuisine that is sure to please.
  • El Bosque
    Main restaurant offering international cuisine, buffet style.
  • Portofino
    Next to the main pool, this restaurant pleases your palate with exquisite recipes of Mediterranean cuisine, resulting in incomparable dishes.
  • Various Lounges/Bars
    - La Placita 
    - Secret Bar 
    - Las Olas 
    - Las Terrazas
    - Hemingway Bar
    - Beach Bar
    - Sports Bar 
  • VIVA MÉXICO
    With a magnificent view of the bay, this restaurant offers you a delicious selection of Mexican cuisine specialties, plus an extraordinary dessert bar.
Treat yourself to everything that this resort has to offer and more.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • 24-hour front desk
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators Not Available
  • Exercise gym
  • Free parking
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant†
  • Safe deposit box
  • Sauna†
  • Spa†
  • Tennis court†
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
  • Wireless internet connection in public areas
On-Site Wedding Services

  • Various Wedding Packages are available.
    Please contact hotel directly.

† Fees may apply

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
On-Site Recreation
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program, onsite
    Mini club for children 4-12 with an extensive play park. Offers television, videos, Sony Play Station, music equipment and a wide variety of daily supervised activities.

    "Baby Club" for infants 1 - 3 years old.

    Parents will be supplied with a page in the event there is a problem they can be notifies immediately.
  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    There is an outdoor hot tub.
  • Motorized Water Sports †
    Water skiing
    Jet skiing
    Scuba diving
  • Non-Motorized Water Sports
    Windsurfing
    Kayaking
    Boogie Boards
    Stand up Paddle board
    Catamarans
    Surf boards with free long board lessons
  • Pool
    There are 3 pools on-site including an Infinity pool overlooking beach and Banderas Bay.
  • Sauna †
  • Spa †
    Guests will pay a fee per person, per day to access the wet areas of the Spa.
  • Steam bath †
  • Tennis court †
    There are 2 lit tennis courts on-site.
Off-Site Recreation
  • Golf †
    Golf course located within 10 miles of the property.
On-Site Attraction
  • On-site Entertainment
    Covered outdoor theatre hosts live nightly entertainment featuring local talent. Wide variety of theme nights including audience participation and Broadway style shows.

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 14403 reviews
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    I would never go back.

    I was invited to this resort as part of a work trip. So The cost of my stay was taken care of. That being said if I actually had to spend my own money here, I would’ve been absolutely furious. I would rate this hotel at a three star and that’s being generous The staff was lovely and very friendly But the food was subpar, Not at all what I had expected Even their luxury restaurants were not that great And to have food delivered to your room, they charged you extra money, Which is absolutely crazy to me There were parts of the resort that are quite lovely But there were other parts there were absolutely disgusting like the pools, Especially the adult are quiet pool, which was hardly ever cleaned and often only filled partially In my opinion, the best restaurant at the resort is the sports bar because you can get fresh made to order food. I became quite sick from the air-conditioning. Which is not something I’ve ever experienced before. Upon doing some research, I realize that that can be caused from the air filtration system, not being cleaned. The spa is likely the best corner of this resort. It’s too bad that the whole resort isn’t like that.

    Nov 17, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    No peace and quiet

    Unhealthy food, loud music making sleep difficult. Unable to sign into system to make restaurant reservations or see activities. No tv.

    Nov 17, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Grand Palladium

    Alejandro, Julio, and Bernardo are for sure assets to the company. Had a great experience with them. Beach was super clean and water was also really clean. Staff made the experience for sure.

    Nov 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Relaxing!

    A very Relaxing experience with all the amenities included! Noticed it’s more of a family and business atmosphere.

    Nov 15, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Discouraged

    Way too expensive for this resort. The workers were very accommodating and friendly. Adult Pool was gross.. Location was too far away peuto Vallarta. Plenty wrong at the wedding we attended. I feel very bad for the bride and groom. I will not be returning to this resort.

    Nov 14, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fee are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.
  • Pet Policy : Pets Not Allowed

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