Grand Palladium Vallarta Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

14320 reviews

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  Not catering to US Citizens- priority was given to locals

  The hotel has a very laid back vibe and the grounds are beautiful and well kept. There are 3 channels in English and in room dining is $19.62 USD in delivery/service fee per order. This made us feel like it wasn't really an all inclusive. The pools are small and unfortunately very popular and very dirty. I saw floating toilet paper and lots of kids near swim up bar etc. One of the restaurants was closed. I did LOVE the spa and the hydrotherapy circuit was one of the best I have ever experienced. The pool temperature was perfect and beautiful and clean and just the right size to swim laps.

  Oct 13, 2025
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  Comfy hotel with great food and beaches! Awesome courteous staff!

  Great family experience with this hotel, great location and delicious food, it has great taste at all their restaurants. Shout out to the mexican restaurant called "Adelita" at the far end of hotel by the adult pool, our service with our main waiter Fernando, Adrian and Míriam. Our hostess Laura gave a great table with a view. A special thanks for the captain Yuli, the chef Oscar for helping us get a special dish for our 8 month old baby!! Don't forget to tip the Guacamole lady made at your table with Nicole. The hotel has made us feel at home, everyone is super courteous and attentive to our needs.

  Oct 12, 2025
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  A 5-star hotel with the experience of a 2-star motel

  We stayed for several days to attend a wedding that was held at the resort and from the moment we arrived we had several unpleasant surprises. First of all, we booked several rooms for several family members, several months in advance, and when we arrived, the rooms they gave us were different from what we had requested and they told us that they no longer had rooms available like the ones we had requested, and that if we wanted better rooms, we had to pay extra for each day we stayed at the hotel. The rooms we ended up being given were far from what you would expect from a 5-star hotel. I found and killed 2 COCKROACHES IN MY BED, and we watched as another one was killed in the main dining room. The pools had no lights and therefore they had to close them early, removing the people who were still swimming. The only reason we decided not to give it the lowest rating is because (with the exception of the receptionists), all the hotel staff were always extremely friendly and helpful.

  Sep 28, 2025
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  Unsatisfied

  I was tricked into participating in a presentation. I had limited time for my vacation, which caused me to lose half a day. I also upgraded my room, but it didn’t have a TV remote, and the bathroom exhaust fan didn't work.

  Sep 27, 2025
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  Run Forest Run

  Yuck! This dated resort needs serious renovations. I was extremely disappointed with the condition of our rooms. The rooms have a strong and musty mildew odor, mildew on the walls and lamp shades, chipped paint, and overall appearance well below the standard expected of an all inclusive resort. One of the rooms had ants in the bathroom and puddles of water on the floor. We were initially supposed to stay for 5 nights but because the rooms did not reflect the quality of hospitality promised, we left after one night and got an Airbnb. The food was also a mess. I honestly can't think of one good thing about this resort. Two of the front desk attendants decided to be smart asses and offended when we complained. The resort should be ashamed! Take some time off to get this place up to par before advertising for people to vacation here. The Grand Palladium Vallarta is the Bates Motel of all inclusive resorts. It's a hard no for me.

  Sep 04, 2025