Grand Palladium Punta Cana Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17431 reviews

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  Birthday Treat a real treat !

  I rarely write reviews but felt I had to on this occasion as we had 2 birthday celebrations The Location of Grand Palladium was good, not too far from Punta Cana Airport. About 35-40 mins drive in our pre booked transport. Resort was beautiful ! Well maintained, staff friendly and extremely attentive, especially when topping up towel/ drink supplies in rooms, and at breakfast and dinner service. Reception and guest services were so helpful and pleasant to deal with. We had a beachside room with a sea view. Lovely to wake up to every morning. The endless supply and choice of food was brilliant. Breakfast lunch and dinner there was always somewhere to eat, and the burger shack did great burgers, hot dogs and quesideros . The pools were well maintained and in June no problems with sunbeds there, or in the beach. A bit seaweedy at times but it was cleared regularly. Resort entertainment in the evening was great. Our young adults also found a place to go out to locally for a few nights. Highlight of our birthday was the breakfast birthday song from staff, and Chic Cabaret and Restaurant evening. We had to pay extra but well worth the fantastic entertainment and tasty food. Small portions but lots of courses. The singing was amazing as were the acrobatic artists Trips out are a must to get the Dominican experience.,we went to Scape Park ( be prepared to climb to zip lines !!!!!). ATV , parasailing and blue hole. And complementary buses to gift shops. Seeing the way people live, learning about coffee and cocoa production and sampling the famous Mamajuana was interesting and eye opening. One downside is the bathrooms divided from the room by an opaque sliding screen which illuminates everything once the light is on in the bathroom. Sharing with family is fine but nowhere to hide if you’re showering. I have fed back to the resort quick to acknowledge and understand. Overall, I would definitely recommend this resort. As I said, I very rarely write reviews but we’re all dying to go back ! Thank-you everyone !

  Jul 05, 2025
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  Huge resort with lots of food, water and activity options for all kinds of travelers

  Each section of this vast Punta Cana resort has a different tone: Palladium Punta Cana is most chaotic or lively for families (depending on your view). Palladium Palace next door is a more chill lobby and relaxed resort vibe which I would book next time for my stay, even though I did get access to their facilities via my Palladium Punta Cana booking (yoga, pool aerobics, coffee/pastry bar).

  Jul 04, 2025
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  Best location for a Girls Trip!

  If you’re looking for a great stay, great food, this gem is where you want to stay! An easy walk to many great amenities!

  Jul 04, 2025
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  Average food with sub-par service

  Buffets We ate at both for breakfast, lunch and dinner and the food wasn’t great compared to other resorts. They had different cuisine options (e.g. Dominican, American, Asian, pasta, etc.) but it didn’t taste that great. We also waited several minutes into our meal before we were greeted and drink orders to be taken. At other resorts, we have our drink orders before approaching the buffet and received water immediately. We often had to flag someone down for drinks. As a result, we didn’t leave a tip and my husband gives generous tips. A la carte restaurants Most of the a la carte restaurants are the same across all Palladium resorts. This stay we ate at Portofino and La Adelita. I only ate the salad bar at Portofino because I wasn’t hungry, but my husband enjoyed his seafood Paella. It was our first time eating at La Adelita and it was surprisingly good. The fajitas, shrimp and buffet were flavorful and cooked well. Disclaimer: I have a gluten sensitivity so I didn’t have a lot of options to choose from. Most options were things I don’t eat or didn’t want to eat. If you have a gluten sensitivity and want to visit the DR, I recommend staying at Iberostar. The food was better and offered more GF options. Service The service was inconsistent. Most of the staff we encountered were polite, but the establishment can improve on the cart service. We waited 45 mins for someone to retrieve our bags for our departure where we used What’s App and spoke to someone via phone to make the request. I saw carts drive past several ppl who tried to flag down or request a cart without any acknowledgement. I always received acknowledgement even if the driver was unable to accommodate me because they can see I’m a travel club member by my bracelet. If you’re not travel club, expect to be passed by a few times. Rooms We were on the Grand Palladium Punta Cana side and the room wasn’t anything to brag about with a very small balcony and small drying rack. We were supposedly in a poolside room. While we’re close to a pool, we had a garden view. No big deal, just wasn’t expected. If I were to ever come back, I’d stay on the TRS side. It’s looked nicer. Entertainment The casino is a nice touch as a different activity for adults only. I won $30 on the blackjack table so I don’t have any complaints there. ;-) There was live singing in the lobby one night we were able to enjoy. Cleanliness The bathrooms, restaurants and rooms were all clean. The adult only pool had a lot of organic debris which is expected when near a lot of trees but it’s not for me. I spent the rest of my pool time at the spa pool which was much cleaner in terms of debris and the pool floor. The water was also cooler in temperature which is very appreciated in the hot weather. Location The hotel is only 15-20 mins from the airport which is really nice because who wants to spend an hour in a car after a flight. It also wasn’t far from our excursion to the beach. Overall I’d rate this place a 3/5 stars in comparison to the Grand Palladium properties located in Riviera Maya, Puerto Vallarta and Jamaica.

  Jun 30, 2025
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  Amazing Vacation Spot and Excellent Customer Service!

  While our hotel accommodations were amazing, the customer service we experienced made all the difference. Our concierge Celia was absolutely amazing. She made sure that we had everything we needed to enjoy our trip. Rafael and Roselyn from the Spa ensured my spa experience was stress free and relaxing. Zentropia was top tier, I absolutely loved my hot sone massage and hydro therapy. Ricky and Oscar stood out amongst the transportation team. Ricky went above and beyond to make sure we got to our destinations safely. Oscar always greeted us with kindness. His assistant to our room and when we were departing back home was invaluable. I appreciate the entire staff!

  Jun 30, 2025