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Grand Palladium Kantenah Resort & Spa

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $659 All-Inclusive
Info Customer Reviews Questions & Answers

Getting lost in this Beach Eden smack dab in the middle of lush gardens with a private beach is just what you need to sh ... More

Customer Rating 86 Reviews
Value
 
4.1
Service
 
4.2
Beaches & Pools
 
4.4
Dining Options
 
3.8
Room Comfort
 
3.9
4 out of 5
"Everything was on point. -Room was clean and new looking -Food was amazing, and with the buffets you can go here for a week and still not get to try everything,a la carte restaurants were pretty good ..." – uzek101
72 out of 96 (75%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.1
Service
 
4.2
Beaches & Pools
 
4.4
Dining Options
 
3.8
Room Comfort
 
3.9
4 out of 5
"Everything was on point. -Room was clean and new looking -Food was amazing, and with the buffets you can go here for a week and still not get to try everything,a la carte restaurants were pretty good ..." – uzek101
72 out of 96 (75%) customers would recommend this product to a friend.
Great day at the bar Best beach day ever Grand Palladium Pest Jr Suite Royal
All Customer Reviews
1-4 of 86 reviews. Sort by
September 10, 2017
A lovely hotel that is great for all!

We loved our stay at Kantenah. The staff was very friendly, the rooms were comfortable and the pools were very relaxing. This is a great hotel for everyone, whether you have kids or not and I can't wait for my next trip here. Only thing is I wish there was an option for food after 11 pm.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Edison, NJ
Age: 35-44
Travel: 3-6 trips/year

August 22, 2017
THE BEST EVER!!!!!

My wife and I stayed at the Palladium on our honeymoon and had such a wonderful time we decided to book there again. We were certainly not disappointed. The Palladium was even better than we remembered. The service was exceptional and all the staff went out of their way to make our stay perfect. Especially Romero! I cannot say enough positive words about the Palladium. Everything they do is 5 star and with their guests in mind. In the future even though there are no lack of choices for resorts in the Rivera Maya we will no doubt be going back to the Grand Palladium!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Philadelphia Suburbs
Age: 35-44
Travel: 1-2 trips/year

August 21, 2017
Don't use their Medical Services

Don't use the medical services at the resort and especially don't use their transportation to a clinic. With no upfront warnings we were charged @1200 for a short mini-van ride (not an ambulance) for a minor chest congestion. The nurse, or whatever she was, insisted my friend go to a clinic in Playa del Carmen, about 20 miles away. A short $20 cab ride. We thought we were using the resort's van but it turn out to be a private company. The resort claims they have no responsibility but when something like this is operated from their property they do bear some of the responsibility, We received a shock when a bill came for A$1200 in the mail. This was in addition to the @600 the clinic itself charged. At least the clinic was upfront about it and told us the charges before any thing was done. Other then this problem the resort was nice.


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Overall Rating: 1
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
2.0
Room Comfort
 
4.0
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From: Kentucky
Age: Over 65
Travel: 3-6 trips/year

July 4, 2017
Review of experience

The Grand Palladium Kantenah Resort & Spa was wonderful. It would have recieed five palms on everything if it wasn't for the money that was stolen from our room. We did report it and they did an investigation but nothing was found. It was our fault that we only put the money in the safe and did not lock it. However, they should not have gone in and stolen money. WE heard from the security staff that others had money taken as well. Again, everything else was fantastic.


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Overall Rating: 4
Value
 
5.0
Service
 
3.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Colorado
Age: 45-54
Travel: 1-2 trips/year

Room Information

Grand Palladium Kantenah Resort & Spa features 422 comfortable accommodations equipped with air conditioning, satellite TV, daily-refilled minibar, ceiling fan, a terrace or balcony with garden views, Wi-Fi and room service from 11am-11pm.

Room Details

Deluxe
Hotel/Studio Unit Details

Junior Suite
Hotel/Studio Unit Details

Mayan Suite (Adults-Only)
Hotel/Studio Unit Details

What's to Love

It's all-inclusive and all-aahmazing - a beachtastic wonderland.

All the restaurants are reservation-free. You can show up on your own schedule.

The Zentropia spa with Swedish massage & the cold bath "eco-meditative" treatment. Brace yourself.

Relaxing in the hammock area and booze snoozing it for an afternoon.

The food options - if you're gluten-free or have allergies they've got a special menu.

Hanging out at the turtle nesting area - you'll love these sweet little babies.

 

What We'd Change

Your legs might hurt after all the walking you'll do here, but the beautiful 300-acre property and all the perks that come with booking make it too good to pass up.

 

Why You Should Go

It's 50 miles south of Cancun airport. It's a drive, but when you arrive, you won't want to leave.

The grounds are massive, so you'll be hoofing it a lot, but there are shuttles to cart you around.

You get four resorts for the price of one - three other Grand Palladiums are a coconut's throw away.

Bring water shoes. Most of the beach is great, but it's rocky where you might want to snorkel.

Six tennis courts along with wave after wave of water sports like kayaking, water polo & more.

Available Amenities

  • Tour Assistance
  • Beach
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Grocery Store
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Snorkeling
  • Swim-Up Bar(s)
  • Internet Access ($)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Shuttle Service
  • Sailing
  • Aerobics
  • 24 Hour Front Desk
  • Wedding Services
  • Parking
  • Safe Deposit Box
  • Archery
  • Mini Golf
  • Badminton
  • Basketball
  • Soccer
  • Water Polo
  • Game Room
  • Shuffleboard
  • Darts
  • Spa Services ($)
  • Porter/Bellhop
  • Shopping
  • Teen Club
  • Fax Machine ($)
  • Ice Machine
  • Room Service
  • 15 Bars/Lounges
  • Business Services ($)
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Beach Volleyball
  • Wireless Internet
  • Watersports Center ($)
  • Beach Towels
  • Loungers at Beach and Pool
  • Beauty Salon ($)
  • Handicap Facilities/Wheelchair Accessible
  • Evening Entertainment
  • Handicap Rooms (on request)
  • Freshwater Swimming Pool(s)
  • Dive Shop ($)
  • ATM/Banking ($)
  • Fishing ($)
  • Doctor on call 24 hours
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Chichen Itza and Coba Ruins
  • Deep-Sea Fishing
  • Dive Shop(s)
  • Fitness Center
  • Golf Course(s)
  • Grocery Store(s)
  • Kayaking
  • Mayan Ruins
  • Nature Park(s)
  • Scuba Diving
  • Shopping
  • Watersports Rentals
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Grand Palladium Kantenah Resort & Spa

Carretera Chetumal-Puerto Juarez Km. 256-100

+52 984 877 2100

Hotel Description

Grand Palladium Kantenah Resort & Spa: All-Inclusive Beach Utopia

Getting lost in this Beach Eden smack dab in the middle of lush gardens with a private beach is just what you need to shake the cobwebs from your brain. The Zen-inducing spa, not to mention the endless gourmet cuisine, refreshing cocktails, water sports and night life will also do the trick. With three other epic Grand Palladiums at your disposal nearby, we're sure Beach Utopia can be yours.



DINING

It's Grub Central - everything from Asian to Italian, Mexican to Mediterranean, Brazilian to BBQ. With three other Grand Palladiums in the complex, the options for noshing are almost endless. And, you won't need reservations at any of the restaurants. Hungry yet?

La Laguna
Type:
Italian
Hours: Continental Breakfast - Daily, 11am-11:45am; Lunch - Daily, noon-4pm; Snacks - Daily, 4pm-5pm; Afternoon Tea - Daily, 5pm-6pm; Dinner - Daily, 6pm-10pm
Description: Buffet restaurant serving Italian dishes. Located under the palapa.

Kabah
Type: International
Hours: Breakfast - Daily, 7am-11am; Lunch - Daily, 1:30pm-3:30pm; Dinner - Daily, 6pm-10:30pm
Description: Smoke-free buffet restaurant serving Italian and Mexican dishes. Located in the Grand Palladium Riviera section.

La Adelita
Type:
Mexican
Hours: Daily, 5:30pm-10:30pm
Description: A la carte, smoke-free restaurant serving Mexican cuisine. Located in the Grand Palladium Colonial.

El Dorado
Type: Steakhouse
Hours: Daily, 5:30pm-10:30pm
Description: A la carte, smoke-free restaurant serving steaks and other grilled specialties. Located at Grand Palladium Colonial.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Bamboo
Type:
Asian
Hours: Daily, 5:30pm-10:30pm
Description: A la carte, smoke-free restaurant serving Asian cuisine. Located in the Grand Palladium White Sand section. Hours subject to change.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Ribs & More
Type:
Barbecue
Hours: Daily, 5:30pm-10:30pm
Description: A la carte, smoke-free restaurant serving barbecue and other casual favorites. Located in the Grand Palladium White Sand section.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Rodizio
Type:
Brazilian
Hours: Daily, 5:30pm-10:30pm
Description: A la carte, smoke-free restaurant serving Brazilian specialties. Located in the Grand Palladium White Sand section.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Portofino
Type:
Italian
Hours: Daily, 5:30pm-10:30pm
Description: A la carte, smoke-free restaurant serving Italian cuisine. Located in the Grand Palladium White Sand section.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Mare Nostrum
Type:
Mediterranean
Hours: Daily, 5:30pm-10:30pm
Description: A la carte, smoke-free restaurant serving Mediterranean cuisine. Located at Grand Palladium Kantenah.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Tikal
Type:
International
Hours: Breakfast - Daily, 7am-10:30pm; Dinner - Daily, 6pm-10pm
Description: Smoke-free buffet restaurant serving Italian and Mexican dishes. Located in the Grand Palladium Kantenah section.

Beach BBQ
Type:
Barbecue
Hours: Friday, 7pm-10pm
Description: Casual barbecue fare served on the beach with live music.

All hours are subject to change.



BARS/NIGHTLIFE

Here, the hours are always happy. Lounge by the pool or float on over to the swim-up bar. Hang at the beach bar and nibble on some snacks. Strike a pose in the lobby bar or catch a show & a drink at the theater bar. Beach lovers, here's to you.

Kantenah Bar
Lobby bar. Daily, 10am-midnight.

Churchill Bar
Daily, 6pm-midnight.

Hemingway Bar
Daily, 6pm-midnight.

El Rinconcito Bar
Pool bar. Daily, 10am-6pm.

Colonial Bar
Daily, 10am-1am.

Gran Azul Bar
Daily, 10am-midnight.

La Plaza Bar
Theater bar. Daily, 8:30pm-11pm.

Beach Bar
Snack bar. Open 24 hours.

Riviera Bar
Lobby bar. Daily, 10am-1am.

El Teatro Bar
Theater bar. Daily, 8:30-11pm.

La Laguna Bar
Daily, 10am-midnight.

Punta Emilia Bar
Beach bar. Open 24 hours.

Secret Bar
Daily, 10am-midnight.

La Isla Bar
Daily, 10am-7pm.

Las Rocas Bar
Daily, 10am-6pm.

All hours are subject to change.



BEACHES AND POOLS

Chillax under the shade of a palapa on a sugar-white sand and let the teal waves soothe your soul. For more water therapy, dip into the lake-style freshwater pool, then head to one of four Jacuzzis. Turning to Jell-O in paradise never felt so good.

SPORTS/ACTIVITIES

Water
  • Beach volleyball
  • Snorkeling
  • Water Polo
  • Water aerobics
  • Sailing
  • Kayaks
  • Pedal boats

Available for an additional cost:

  • Windsurfing, sailboat and catamaran courses
  • Excursions
  • Deep-sea fishing
  • Scuba diving

Land

  • Fitness center
  • Aerobics
  • Mini golf
  • Ping-pong
  • Archery
  • Rifle practice
  • Darts
  • Billards (fees apply)
  • Tennis
  • Basketball
  • Soccer
  • Shuffleboard
  • Petanque


INTERNET

Complimentary Wi-Fi is available in the lobby and in the guestrooms.

SPA SERVICES

A full-service spa, Zentropia Spa, is located at the Grand Palladium Kantenah Resort & Spa. Daily, 8am-8pm.
Reservations are required. Children under 18 are not allowed in the spa.
*Please note: A charge of $35 usd per person/per day is required for wet areas in the SPA at Grand Palladium.

  • Hydromassage
  • Relaxation area
  • Massages
  • Unisex hair salon
  • Facials, body treatments and exfoliations
  • Waxing
  • Manicures and pedicures


CHILD CARE

Supervised activities are available for children. Please contact the resort directly for more information.

ADDITIONAL INFORMATION

Location
50 miles south of Cancun International Airport (CUN), 20 minutes from Playa Del Carmen and seven minutes from Akumal.

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check in for possible incidentals not included in your hotel reservation.

Minimum Stay

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

Resort Update
Palladium Hotels & Resorts has announced plans to upgrade its Riviera Maya Complex throughout 2017, including incorporating the current Grand Palladium Riviera Resort & Spa into The Royal Suites Yucatan. This transformation will be completed in various phases starting on June 1, 2017. Construction will mostly take place within the current Grand Palladium Riviera Resort & Spa and will have minimal impact. All guestrooms within the hotel, the rocky walkway along the water & the salt water pool area will be closed to all guests during the completion of the project. All other areas including the Riviera Lobby, Disco & Theatre, El Jardin Restaurant and the current The Royal Suites Lobby will be closed during certain dates listed below. During times of closure, the areas will not be accessible to guests and should therefore not impact the guest experience.

Below is a complete project timeline:

Disco & Theatre:
June 1-November 1, 2017: Construction will be in progress in the Disco and Theatre of the current Grand Palladium Riviera Resort & Spa. During this time, alternate entertainment venues will be provided to guests. Once construction to the Disco and Theatre are complete, the Disco will convert to become one of four exclusive restaurants available to guests of The Royal Suites Yucatan and the Theatre will become the second exclusive restaurant providing guests with a Dinner and Show themed experience referred to as the Cabaret.

Riviera Lobby and Kabah Buffet:
June 1-September 15, 2017: Construction will be in progress at the current Riviera Lobby which will convert to the new The Royal Suites Lobby. Guests will not be affected by this construction since all guestrooms in Riviera will be closed. All hotel services will be available at the adjoining White Sand, Colonial and Kantenah Lobbies.

Construction will also be in progress at the Kabah Buffet. During this time, breakfast, lunch and dinner will be available at La Laguna as well as the other restaurants within the Riviera Maya Complex.

The renovated Kabah Buffet will feature 2 separate sections (1 buffet exclusively available to guests of The Royal Suites and 1 for guests of Grand Palladium).

El Jardin Restaurant & the current The Royal Suites Lobby:
September 16-December 1, 2017: Construction will be in progress at El Jardin restaurant and the current lobby of The Royal Suites. The current lobby for The Royal Suites will convert into 2 separate a la carte restaurants. By this time, the new lobby for The Royal Suites will be open at its new location and the buffet will be available at Kabah.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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