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InfoCustomer ReviewsQuestions & Answers
Getting lost in this Beach Eden smack dab in the middle of lush gardens with a private beach is just what you need to sh
...
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Getting lost in this Beach Eden smack dab in the middle of lush gardens with a private beach is just what you need to shake the cobwebs from your brain. The Zen-inducing spa, not to mention the endless gourmet cuisine, refreshing cocktails, water sports and night life will also do the trick. With three other epic Grand Palladiums at your disposal nearby, we're sure Beach Utopia can be yours.
Less
"Everything was on point.
-Room was clean and new looking
-Food was amazing, and with the buffets you can go here for a week and still not get to try everything,a la carte restaurants were pretty good ..." – uzek101
72 out of 96 (75%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.1
Service
4.2
Beaches & Pools
4.4
Dining Options
3.8
Room Comfort
3.9
"Everything was on point.
-Room was clean and new looking
-Food was amazing, and with the buffets you can go here for a week and still not get to try everything,a la carte restaurants were pretty good ..." – uzek101
72 out of 96 (75%) customers would recommend this product to a friend.
All Customer Reviews
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September 10, 2017
A lovely hotel that is great for all!
We loved our stay at Kantenah. The staff was very friendly, the rooms were comfortable and the pools were very relaxing. This is a great hotel for everyone, whether you have kids or not and I can't wait for my next trip here.
Only thing is I wish there was an option for food after 11 pm.
My wife and I stayed at the Palladium on our honeymoon and had such a wonderful time we decided to book there again. We were certainly not disappointed. The Palladium was even better than we remembered. The service was exceptional and all the staff went out of their way to make our stay perfect. Especially Romero! I cannot say enough positive words about the Palladium. Everything they do is 5 star and with their guests in mind. In the future even though there are no lack of choices for resorts in the Rivera Maya we will no doubt be going back to the Grand Palladium!
Don't use the medical services at the resort and especially don't use their transportation to a clinic.
With no upfront warnings we were charged @1200 for a short mini-van ride (not an ambulance) for a minor chest congestion.
The nurse, or whatever she was, insisted my friend go to a clinic in Playa del Carmen, about 20 miles away. A short $20 cab ride.
We thought we were using the resort's van but it turn out to be a private company. The resort claims they have no responsibility but when something like this is operated from their property they do bear some of the responsibility,
We received a shock when a bill came for A$1200 in the mail. This was in addition to the @600 the clinic itself charged. At least the clinic was upfront about it and told us the charges before any thing was done.
Other then this problem the resort was nice.
The Grand Palladium Kantenah Resort & Spa was wonderful. It would have recieed five palms on everything if it wasn't for the money that was stolen from our room. We did report it and they did an investigation but nothing was found. It was our fault that we only put the money in the safe and did not lock it. However, they should not have gone in and stolen money. WE heard from the security staff that others had money taken as well. Again, everything else was fantastic.
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Can you answer these questions?
28 questions, 101 answers.
Its our honeymoon I want it to be special but not over the top. Is the beach soft sand or choral and rock? Does it cost more to upgrade to the suites?3 answers
Is there a swim with dolphins activity close by the hotel?
Does the evening bar and entertainment include music & dancing?
If there are added charges for upgrading the room what are they?
3 years, 39 months ago
San Francisco, Calif.
Our Beach Experts will be able to answer all of your questions at 1.800.915.2322! Our offices are open from 5:00 AM to 3:00 AM EST daily for your convenience.
SamCC
It does cost more to upgrade, though it's not extreme. The sand is the softest sand I've ever felt. It felt more like a powder..
Nine5384
We stayed at Kantenah and the beach was very soft. We saw 3 weddings there in the 7 days we stayed. Some of the beaches at the surrounding resorts was choral and rock.
We went to a waterpark about 15 min. away that had dolphin swimming, scuba diving, lazy river, zip-lining, etc. It was fun and lasted all day.
We went to the Riviera every night for music and dancing.
We did pay around 80. a day to upgrade our kids from a regular suite to a Jr. suite so we could get a room with 3 beds. We stayed in the Mayan suites.
HCable
What is the difference between this and the other palladium resorts?5 answers
If you can stay at one and use all 4 palladium resorts, what makes this one different?
2 years, 32 months ago
victoria603
The Grand Palladium is a giant complex. Each section of the resort has a different name, with some having unique room categories from the rest. For example, the Kentenah and Colonial sides offer adults only room categories.
CCGreg
this side has better and more beach if thats important to you
TJRem
Don't know this was our first time
Arik
We went to several of the other resorts and the beaches at the Kentenah were better. The other two that we saw were rocky, where Kentenah had a beautiful beach. However, the entertainment was better at some of the other resorts. They have a train that picks you up and takes you to other resorts, it never took more than 15 min. to get anywhere.
HCable
They are all a bit different in decoration, layout and offerings. I'd suggest doing the research and then choosing the one that is right for you to room at. Once there you can access any area of the resort. We stuck with the Kantenah area as it had everything we needed right there and ventured to the other areas in the complex at night and for dinner.
DianaS77
Each one kind of has its own theme for the villas and lobby area. This one is the most "natural" or earthy. The other ones appear to have a more modern look but the staff say they update and change the themes fairly often.
CJoi
Does this resort have a on-site dive shop?3 answers
2 years, 31 months ago
OKC, OK
Yes, there is an on site dive shop which would be for additional cost for activities.
CCGreg
No onsite shop
Nine5384
Yes, there is a dive shop on site. They offer snorkeling tours, introductory dive experiences, diver certifications, and dive trips.
junevisit
is the mayan suite ocean view?4 answers
2 years, 29 months ago
Caro
The Mayan Suite offers a garden view.
KristenCC
There are Mayan suites on the ocean and there are Mayan suites on the lagoon both are very nice. The lagoon side you get a canoe the lagoon is huge so that is fun.
Honeymoon2016
There are no ocean views in the resort.
Snooka
I don''t know what mine was name. It was not ocean view.
99D99D
Is this a bracelet resort?7 answers
Some resorts have different color bracelets which get you into some clubs or restaurants or keep you from going to them.
2 years, 26 months ago
Flat Rock
I believe the only difference in the color bracelet is for age or VIP. We were allowed to visit all clubs, pools, resturants.
Bella15
yes
Yeny
Yes
Nine5384
yes they have bacelets
TZnME
Yes
Kermie12
This resort does require the use of bracelets.
TimCC
Yes, you are given a bracelet when you check in and it gives you access to all four campuses and included services.
junevisit
Is there a casino on-site or nearby?5 answers
1 year, 20 months ago
Don
There is a tiny casino inside and outside the resort
Franco15usa
The closest casino is within 30 minute drive from this resort.
SalCC
No
Like
Not to my knowledge. We never saw or heard about one.
HCable
No casino at the resort. Not sure if there is one in the area by the resort.
CJoi
Is there any charges for using the spas and getting massages? If so how much?5 answers
1 year, 20 months ago
GA USA
The spa is not included in the all-inclusive and would be an extra charge. As this service is booked directly with the resort and the price is subject to change, we do not have their current rates on file.
SalCC
Yes and no, if you are in the gold suites they are all include, or you can buy packages if you do it that way you will save money.
Honeymoon2016
Yes there is. You just need to bargain...
MNSUN
Spa and spa services are extra $$.
MobileTraveller
This is the best deal. $180.00 for a couple massage, and 24 hours to use the facility. Very very nice spa.
99D99D
Does this price include flights? And is this price for just one person or two people2 answers
1 year, 20 months ago
Noelle
The price will include flights as long as that option was selected. The price is per person.
SalCC
That depends on the way you book it, you fill in the blanks.
Honeymoon2016
does "all inclusive" mean there is an added and required price per person for meals4 answers
can the resort be shosen without an all inclusive meal package?
1 year, 20 months ago
maura
All inclusive means all meals and drinks included for purchased packages.. No gratitude required but accepted.
Franco15usa
All-inclusive means that all your food and beverages, both alcoholic and non-alcoholic, are included in the price paid.
SalCC
There was not on our package.
Arik
All-inclusive means the set price of your vacation package does include your food and drinks (including alcoholic drinks). I highly doubt you'd able to go and simply pay a-la-carte. They just aren't set-up to do that. The all-inclusive concept keeps it much simpler for the restaurants and for the customers.
SunLover444
Private transport from airport to hotel and back to airport is top priority. What is best way to secure private transport?3 answers
Your web site packages/pricing don't appear to include this feature, as do some other travel sites. Please advise as soon as possible, as we are interested in locking in travel today or tomorrow. Thank you.
1 year, 20 months ago
Austin, TX
Private shuttle service may be purchased during the booking process for $314.00, accommodating up to 5 people.
SalCC
We were picked up at the Cancun Airport by Amstar DMC Mexico, which is a shared transportation service. Very professional and on time. Their phone number is listed as (011 52) 998-881-9500,
They have employees stationed at the resort during the daytime. I can highly recommend this company, they did what they said they would do for a fair price.
Richard55
I used Amistar 40 round trip
Funsleeptravel
Do children under 1 pay?2 answers
I have a baby and he is under one will be pay full price as the addults?
1 year, 20 months ago
Natalia
No, the infant will not be charged.
SalCC
No, I think up to 5 years of age are free, after that they are discounted till the age of 18.
Honeymoon2016
How is the night life?3 answers
1 year, 20 months ago
NY
There are several bars open late. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
The night life is very good. Always something going on at the resort after dark. This resort is huge, so be prepared to do some walking. They do have a good shuttle service around the resort but I enjoy walking and exploring. You will not be bored, activities everyday and every evening.
Richard55
Did not do any this time. But look at daily program, look like a lot of entertainment.
99D99D
if rooms have already been paid for, can the all inclusive part be added to the room, later?2 answers
1 year, 19 months ago
kelly
We only offer the all-inclusive at this resort. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
I have been to 2 Grand Palladium resorts and both were all inclusive I do not think any of them do it any other way. The room and the meal plan are one and the same.
Honeymoon2016
Do the bathrooms have jetted tubs,and their rooms with ocean view?3 answers
1 year, 19 months ago
massachusetts
I was not impressed with the jet tub. Very small. We did not have ocean view.
MNSUN
We do offer any rooms at this resort as ocean view. Please check with the resort directly for the most up to date information regarding jetted tubs. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
I thought we had booked an ocean view, but we ended up in a totally different spot. They do have them available, but they are much further away from the lobby, so it all depends on your priorities. We ended up right next to the flamingos, and a 2 min walk to the lobby, so it worked out well!
Shopfanatic121
do restraunts require reservations?5 answers
1 year, 19 months ago
massachusetts
They say you don't...only for the Japanese and Italian. Our experience we had 1 good night at the Ribs & More but the El Dorado we waited 2 hours and money talks if you know what I mean.
MNSUN
Some might. You would be able to make reservations upon check in if they do. If you need any help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Nope, only two of them, the rest are first come first serve! Reservations are needed for Hibachi seating at Sumptori and beach seating for Punta Emilia.
DianaS77
Yes
kadelco
Yes only the Japanese and steakhouse restaurant only
LobaKat
Have these rooms been recently renovated?3 answers
1 year, 18 months ago
Possible Customer
Hello,
Resorts are always making updates to compete with the surrounding resorts.
bthornton
no.
99D99D
Mine room look just fine. Perfect.
99D99D
So have the Mayan suites been recently updated? The same as the picture?2 answers
1 year, 18 months ago
Guest
The pictures are what the resort sends to us they normally send us the same picture for all room categories.
bthornton
We stayed in a Mayan suite and I'm not sure how recent the update was, but the rooms were nice. It had an outdoor and indoor shower. The balcony had a hammock that we enjoyed. The room was nice, but the a/c is set on a motion detector so at night with no movement, the a/c would not run and it was very humid. We would wake up several times a night hot and have to get up so the a/c would kick on.
HCable
Lanyards & reservations2 answers
I know some all inclusives have things that can put on lanyards so the children/adults can keep better track of keys/cards/etc, and I just wondered if that is something we should bring. Also, someone mentioned we have to make reservations for dinners. Is that true or are we able to "take it day by day?" We want to enjoy our time not have to schedule everything. Thank you!
1 year, 18 months ago
Michigan
I don't think the resort provides anything like a lanyard to better organize keys and cards. Those items will usually just come in a little folder along with resort map, towel card, etc.
For dinner reservations, you will want to make those with Guest Services on arrival to the property. The policy on how many can be made and how far in advance will vary per property and occupancy/time of year.
CCGreg
We brought our own but rarely used them, my teen preferred his pocket and I used a small cross body purse most of the time so I had phone and cash with me too. As for dinner, there are only 2 restaurants requiring reservations. We played it by ear daily and never had an issue!
DianaS77
How far is the resort from the airport?7 answers
How far from the airport?
1 year, 17 months ago
Susie
Location
50 miles south of Cancun International Airport (CUN), 20 minutes from Playa Del Carmen and seven minutes from Akumal.
bthornton
about one hour and 10 minutes
apodijuan
One hour and 15 min
Funsleeptravel
About 45 minutes
Like
It was about a 45 min. drive from the airport.
HCable
An hour drive. Keep in mind if you share transfer you'll have to stop at other resorts along the way which could delay your arrival 30-45 minutes.
DianaS77
More than an hour.
99D99D
Do the rooms have a hair dryer?5 answers
Girlfriend needs to know...
1 year, 16 months ago
Jake
Yes the room will come equipped with a hair dryer.
CCGreg
yes
BuckyRicardo
We stayed in a suit and there was a blow dryer provided in the room.
HCable
Yes and a better one than a lot of hotels!
DianaS77
There is a hair dryer in the room.There is also an iron.
Toiletries are provided (soap, body lotion, shampoo, conditioner)
If you need something else - toothpaste, toothbrush - ask and you will get it.
KayakFun
What time do the pools close?2 answers
Some resorts the pools close at 6 or 7. It's kind of a bummer, night swimming is the best! Do the pools close before nightfall? Also how is the towel service? Do they use cards and you only get one towel per person?
1 year, 14 months ago
Richmond Va
Most resorts do close between 5 and 7. Please check with the resort directly in regards to towel service. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
We were able to get into the pools at night. There is many spots you can pick up a towel. You use cards to get your towel.
heyyyyy
What can the resort credits be used for?2 answers
Our package comes with resort credits. Can that be used for the spa? equipment rentals? Top-shelf liquor?
1 year, 13 months ago
RC
Resort credits are most often for use towards the purchase of spa services, top-shelf liquor, room upgrades, and the like. However this can vary quite a bit. All of the details should be listed on your documents.
JeannieCC
NO
One01
How deep are the pools?2 answers
11 months ago
Mom23
The pools generally tend to be average, with depths ranging from 3-6ft, depending.
JeannieCC
One of the pools near the children's pool was 5 ft 3 inches. Which is a true swim up bar for me. The smaller pools were about 4 1/2 feet deep
LobaKat
is there waiter service on beach?4 answers
9 months ago
kel
While they do not have waiter service available on the beach, they do have a beach bar for easy access.
JeannieCC
Unfortunately no. That was one of the very few disappointing things about this resort
LilyPadsMom
No they don't service at all ,you have take care your sell
One01
No but there is a restaurant and a bar on the beach that is a short walking distance to the chairs and hammocks
rajezd
is alcohol included?5 answers
8 months ago
atlanta
Yes, alcohol is included, however this is most often going to primarily include just domestic brands and any premium/top shelf liquors will come at an additional cost.
JeannieCC
yes.
99D99D
Yep. They have so many bars located all over the resort.
CJoi
Yes.
Linins
Yes, a wide variety and anytime if the day.
Shean
Is there an age requirement for this resort and all inclusive deal?2 answers
I recently went to book an all inclusive trip at a different resort but was turned down because we arent in the age group.
8 months ago
Illinois
There isn't a specific age group for this resort, other than one person must be 18 or older for check-in.
JeannieCC
There are no age requirements.
MRKratzer
What is the cost of a shuttle to the resort from the airport?4 answers
8 months ago
Minnesota
If you need any help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
We used one of the companies offered from cheap Caribbean and it was roughly $55roundtrip pp.
CJoi
We used USA transfers. It was 130 round trip for a direct/private transfer. Considering it's actually like an hour if not more from the airport we didn't want to make any more stops than needed.
LilyPadsMom
I used usa transfers and paid 65 each way. Very nice service, nice drivers and clean car.
rajezd
smoking5 answers
are you able to smoke on your balcony and the grounds?
7 months ago
APKGRL
Please check with the resort directly for their smoking policy. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
yes, there will be an ashtray on the balcony
mariemac
Yes, you can. I had no issues smoking and there was an ashtray on our balcony.
heyyyyy
I don't smoke, but I know the patio next to ours was used for smoking.
Shean
Yes but we don't smoke
One01
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Room Information
Grand Palladium Kantenah Resort & Spa features 422 comfortable accommodations equipped with air conditioning, satellite TV, daily-refilled minibar, ceiling fan, a terrace or balcony with garden views, Wi-Fi and room service from 11am-11pm.
It's all-inclusive and all-aahmazing - a beachtastic wonderland.
All the restaurants are reservation-free. You can show up on your own schedule.
The Zentropia spa with Swedish massage & the cold bath "eco-meditative" treatment. Brace yourself.
Relaxing in the hammock area and booze snoozing it for an afternoon.
The food options - if you're gluten-free or have allergies they've got a special menu.
Hanging out at the turtle nesting area - you'll love these sweet little babies.
What We'd Change
Your legs might hurt after all the walking you'll do here, but the beautiful 300-acre property and all the perks that come with booking make it too good to pass up.
Why You Should Go
It's 50 miles south of Cancun airport. It's a drive, but when you arrive, you won't want to leave.
The grounds are massive, so you'll be hoofing it a lot, but there are shuttles to cart you around.
You get four resorts for the price of one - three other Grand Palladiums are a coconut's throw away.
Bring water shoes. Most of the beach is great, but it's rocky where you might want to snorkel.
Six tennis courts along with wave after wave of water sports like kayaking, water polo & more.
Available Amenities
Tour Assistance
Beach
Cable/Satellite TV
Babysitting/Child Care ($)
Children's Activities
Children's Pool
Cribs Available on Request
Currency Exchange
Daily Maid Service
Fitness/Exercise Room
Grocery Store
Kayaks
Kids Club
Laundry Services ($)
Lounge Chairs/Umbrellas
Snorkeling
Swim-Up Bar(s)
Internet Access ($)
Tennis Court(s)
Scuba Diving ($)
Shuttle Service
Sailing
Aerobics
24 Hour Front Desk
Wedding Services
Parking
Safe Deposit Box
Archery
Mini Golf
Badminton
Basketball
Soccer
Water Polo
Game Room
Shuffleboard
Darts
Spa Services ($)
Porter/Bellhop
Shopping
Teen Club
Fax Machine ($)
Ice Machine
Room Service
15 Bars/Lounges
Business Services ($)
Honeymoon Packages ($)
Aqua Aerobics
Beach Volleyball
Wireless Internet
Watersports Center ($)
Beach Towels
Loungers at Beach and Pool
Beauty Salon ($)
Handicap Facilities/Wheelchair Accessible
Evening Entertainment
Handicap Rooms (on request)
Freshwater Swimming Pool(s)
Dive Shop ($)
ATM/Banking ($)
Fishing ($)
Doctor on call 24 hours
Banquet Facilities ($)
Nearby Excursions & Attractions
Bars and Nightlife
Beach
Chichen Itza and Coba Ruins
Deep-Sea Fishing
Dive Shop(s)
Fitness Center
Golf Course(s)
Grocery Store(s)
Kayaking
Mayan Ruins
Nature Park(s)
Scuba Diving
Shopping
Watersports Rentals
Windsurfing
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
Grand Palladium Kantenah Resort & Spa
Carretera Chetumal-Puerto Juarez Km. 256-100
+52 984 877 2100
Hotel Description
Grand Palladium Kantenah Resort & Spa: All-Inclusive Beach Utopia
Getting lost in this Beach Eden smack dab in the middle of lush gardens with a private beach is just what you need to shake the cobwebs from your brain. The Zen-inducing spa, not to mention the endless gourmet cuisine, refreshing cocktails, water sports and night life will also do the trick. With three other epic Grand Palladiums at your disposal nearby, we're sure Beach Utopia can be yours.
DINING
It's Grub Central - everything from Asian to Italian, Mexican to Mediterranean, Brazilian to BBQ. With three other Grand Palladiums in the complex, the options for noshing are almost endless. And, you won't need reservations at any of the restaurants. Hungry yet?
La Laguna
Type: Italian Hours: Continental Breakfast - Daily, 11am-11:45am; Lunch - Daily,
noon-4pm; Snacks - Daily, 4pm-5pm; Afternoon Tea - Daily, 5pm-6pm; Dinner -
Daily, 6pm-10pm Description: Buffet restaurant serving Italian dishes. Located under the
palapa.
Kabah Type: International Hours: Breakfast - Daily, 7am-11am; Lunch - Daily, 1:30pm-3:30pm; Dinner
- Daily, 6pm-10:30pm Description: Smoke-free buffet restaurant serving Italian and Mexican
dishes. Located in the Grand Palladium Riviera section.
La Adelita
Type: Mexican Hours: Daily, 5:30pm-10:30pm Description: A la carte, smoke-free restaurant serving Mexican cuisine.
Located in the Grand Palladium Colonial.
El Dorado Type: Steakhouse Hours: Daily, 5:30pm-10:30pm Description: A la carte, smoke-free restaurant serving steaks and other
grilled specialties. Located at Grand Palladium Colonial. Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.
Bamboo
Type: Asian Hours: Daily, 5:30pm-10:30pm Description: A la carte, smoke-free restaurant serving Asian cuisine.
Located in the Grand Palladium White Sand section. Hours subject to change. Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.
Ribs & More
Type: Barbecue Hours: Daily, 5:30pm-10:30pm Description: A la carte, smoke-free restaurant serving barbecue and
other casual favorites. Located in the Grand Palladium White Sand section. Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.
Rodizio
Type: Brazilian Hours: Daily, 5:30pm-10:30pm Description: A la carte, smoke-free restaurant serving Brazilian
specialties. Located in the Grand Palladium White Sand section. Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.
Portofino
Type: Italian Hours: Daily, 5:30pm-10:30pm Description: A la carte, smoke-free restaurant serving Italian cuisine.
Located in the Grand Palladium White Sand section. Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.
Mare Nostrum
Type: Mediterranean Hours: Daily, 5:30pm-10:30pm Description: A la carte, smoke-free restaurant serving Mediterranean
cuisine. Located at Grand Palladium Kantenah. Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.
Tikal
Type: International Hours: Breakfast - Daily, 7am-10:30pm; Dinner - Daily, 6pm-10pm Description: Smoke-free buffet restaurant serving Italian and Mexican
dishes. Located in the Grand Palladium Kantenah section.
Beach BBQ
Type: Barbecue Hours: Friday, 7pm-10pm Description: Casual barbecue fare served on the beach with live
music.
All hours are subject to change.
BARS/NIGHTLIFE
Here, the hours are always happy. Lounge by the pool or float on over to the swim-up bar. Hang at the beach bar and nibble on some snacks. Strike a pose in the lobby bar or catch a show & a drink at the theater bar. Beach lovers, here's to you.
Kantenah Bar
Lobby bar. Daily, 10am-midnight.
Churchill Bar
Daily, 6pm-midnight.
Hemingway Bar
Daily, 6pm-midnight.
El Rinconcito Bar
Pool bar. Daily, 10am-6pm.
Colonial Bar
Daily, 10am-1am.
Gran Azul Bar
Daily, 10am-midnight.
La Plaza Bar
Theater bar. Daily, 8:30pm-11pm.
Beach Bar
Snack bar. Open 24 hours.
Riviera Bar
Lobby bar. Daily, 10am-1am.
El Teatro Bar
Theater bar. Daily, 8:30-11pm.
La Laguna Bar
Daily, 10am-midnight.
Punta Emilia Bar
Beach bar. Open 24 hours.
Secret Bar
Daily, 10am-midnight.
La Isla Bar
Daily, 10am-7pm.
Las Rocas Bar
Daily, 10am-6pm.
All hours are subject to change.
BEACHES AND POOLS
Chillax under the shade of a palapa on a sugar-white sand and let the teal waves soothe your soul. For more water therapy, dip into the lake-style freshwater pool, then head to one of four Jacuzzis. Turning to Jell-O in paradise never felt so good.
SPORTS/ACTIVITIES
Water
Beach volleyball
Snorkeling
Water Polo
Water aerobics
Sailing
Kayaks
Pedal boats
Available for an additional cost:
Windsurfing, sailboat and catamaran courses
Excursions
Deep-sea fishing
Scuba diving
Land
Fitness center
Aerobics
Mini golf
Ping-pong
Archery
Rifle practice
Darts
Billards (fees apply)
Tennis
Basketball
Soccer
Shuffleboard
Petanque
INTERNET
Complimentary Wi-Fi is available in the lobby and in the guestrooms.
SPA SERVICES
A full-service spa, Zentropia Spa, is located at the Grand Palladium Kantenah
Resort & Spa. Daily, 8am-8pm.
Reservations are required. Children under 18 are not allowed in the spa.
*Please note: A charge of $35 usd per person/per day is required for wet areas in the SPA at Grand Palladium.
Hydromassage
Relaxation area
Massages
Unisex hair salon
Facials, body treatments and exfoliations
Waxing
Manicures and pedicures
CHILD CARE
Supervised activities are available for children. Please contact the resort
directly for more information.
ADDITIONAL INFORMATION
Location
50 miles south of Cancun International Airport (CUN), 20 minutes from Playa Del
Carmen and seven minutes from Akumal.
Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check in for possible incidentals not
included in your hotel reservation.
Minimum Stay
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and
Costa Rica may put limits on the use of motorized water sports and loud
music.
Resort Update
Palladium Hotels & Resorts has announced plans to upgrade its Riviera Maya Complex throughout 2017, including incorporating the current Grand Palladium Riviera Resort & Spa into The Royal Suites Yucatan. This transformation will be completed in various phases starting on June 1, 2017. Construction will mostly take place within the current Grand Palladium Riviera Resort & Spa and will have minimal impact. All guestrooms within the hotel, the rocky walkway along the water & the salt water pool area will be closed to all guests during the completion of the project. All other areas including the Riviera Lobby, Disco & Theatre, El Jardin Restaurant and the current The Royal Suites Lobby will be closed during certain dates listed below. During times of closure, the areas will not be accessible to guests and should therefore not impact the guest experience.
Below is a complete project timeline:
Disco & Theatre:
June 1-November 1, 2017: Construction will be in progress in the Disco and Theatre of the current Grand Palladium Riviera Resort & Spa. During this time, alternate entertainment venues will be provided to guests. Once construction to the Disco and Theatre are complete, the Disco will convert to become one of four exclusive restaurants available to guests of The Royal Suites Yucatan and the Theatre will become the second exclusive restaurant providing guests with a Dinner and Show themed experience referred to as the Cabaret.
Riviera Lobby and Kabah Buffet:
June 1-September 15, 2017: Construction will be in progress at the current Riviera Lobby which will convert to the new The Royal Suites Lobby. Guests will not be affected by this construction since all guestrooms in Riviera will be closed. All hotel services will be available at the adjoining White Sand, Colonial and Kantenah Lobbies.
Construction will also be in progress at the Kabah Buffet. During this time, breakfast, lunch and dinner will be available at La Laguna as well as the other restaurants within the Riviera Maya Complex.
The renovated Kabah Buffet will feature 2 separate sections (1 buffet exclusively available to guests of The Royal Suites and 1 for guests of Grand Palladium).
El Jardin Restaurant & the current The Royal Suites Lobby:
September 16-December 1, 2017: Construction will be in progress at El Jardin restaurant and the current lobby of The Royal Suites. The current lobby for The Royal Suites will convert into 2 separate a la carte restaurants. By this time, the new lobby for The Royal Suites will be open at its new location and the buffet will be available at Kabah.
Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.
All hours, fees, amenities, information and services are subject to change
without notice.
