Grand Palladium Kantenah Resort and Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

10362 reviews

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  Best holiday ever

  The best holiday we’ve ever had, hands down. The rooms were beautiful, the staff were amazing, the hotel was stunning and the food was fantastic. We had no issues with restaurant reservations and tried all the restaurants available and couldn’t fault any of them. The drinks were also lovely and any bar would make any drink you requested, whether it was on the menu or not! We will definitely come back here one day, it was 12nights in paradise!

  Jun 28, 2025
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  Wonderful Family Getaway at Grand Palladium Riviera Maya – Highly Recommend Family Selection!

  We just returned from a fantastic week at the Grand Palladium Riviera Maya, and we’re already wishing we could go back! We stayed in the Kantenah Family Selection, and I highly recommend it if you're traveling with kids. The extra perks and services made a huge difference in our experience. Highlights of our stay: * Breakfast at The Nest was the best part of every day. The food was consistently great, and the service was exceptional. A huge thank-you to Javier, who made our mornings so enjoyable. By midweek, he already had our coffee and juice orders waiting for us as soon as we walked in! His warm smile and attention to detail were truly appreciated. Also worth mentioning—the gluten-free and dairy-free options at breakfast were great. The bread was so good! Way better than what we get in the US. It made things so much easier for our family, and the staff was knowledgeable and accommodating. * Kids’ Activities were plentiful and well-run. Our kids had a blast, thanks to the kind and enthusiastic team—Eduardo, Jessica, Andrea, and Marvin all helped make their experience unforgettable. * The Spa was a peaceful and luxurious escape. I had a massage with Fernando, and it was honestly one of the best massages I’ve ever had—highly recommend booking with him! * Family Selection Pool & Es Niu Restaurant were another highlight. The pool area was relaxing, and the service from Lizbeth and Javier was top-notch. We also really enjoyed the food here—one of the better spots on the property for sure. * Dinner at La Paisana was another standout, thanks to Araceli, who made our meal extra special with her warmth and attention to detail. * Butler Service was such a convenient and thoughtful perk. We loved being able to text our butlers whenever we needed something—they were quick to respond and genuinely helpful. Our butlers, Erick, Andrea, and Ana, went above and beyond to make our stay more comfortable. We’re not sure if this service comes with all rooms or just the Family Selection, but it was definitely a highlight of our experience. A few things to note: * Dinner restaurants overall were hit or miss. We didn’t enjoy Bahia y Brasa or La Adelita as much, but La Paisana, Chang Thai, and El Dorado made up for it with better food and atmosphere. The gluten-free and dairy-free options at dinner were decent, and we appreciated the effort to accommodate dietary needs. That said, we’d love to see more dessert options in the future—especially a dairy-free ice cream available at all restaurants. That would have been a big win! * Rooms were on the smaller side and had a noticeable musty smell. There seemed to be a lot of moisture in the air—sometimes the floors felt damp in the mornings, and even our clothes felt a bit damp just from being in the room. It’s something to keep in mind, especially if you're sensitive to it. * Laundry - We really missed having laundry machines in the room. We've stayed at other resorts in the Cancun area that had them, and it made a big difference when traveling with kids. * Beach - The beaches were nice and relaxing to sit by, but unfortunately, we couldn’t go in the water at all due to the seaweed. It was definitely a bummer, especially for the kids who were excited to swim in the ocean. Overall, we had a wonderful experience and would absolutely return—especially with the Family Selection option.The warmth of the staff and the kid-friendly amenities really set this resort apart. Thank you to everyone who made our stay so memorable!

  Jun 28, 2025
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  Honeymoon

  We loved our stay here on our honeymoon. The service was excellent and everything was well kept and clean!

  Jun 28, 2025
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  Excellent Resort!!

  Excellent Resort. Everything was great from clean well equipped room, lovely friendly staff, gorgeous food and good entertainment. Speiality restaurants were amazing and dined in them for all 14 nights. Grounds are delightful too. Would definitely recommend and would book again. I can't see how this resort would not receive any less than 5 stars!!

  Jun 28, 2025
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  5** Ignore the haters ! Great resort

  Second visit here (non members) and will be back. So many negative reviews I have read and think they must have been at a different hotel or so overly entitled that they deserved a poor stay. ROOMS Lovely. Cleaned daily. Good ac and all necessary items provided, eg hairdryer iron and board coffe and tea making facilities etc. minibar stocked daily and with small note filled with all we needed A LA CARTES Fabulous. Went to Italian x4 Thai x2 steak x3, Brazilian x1 and Argentinan x1. Used app to book with no need for concierge. All fantastic service and selection of meals which are well cooked. Sports bar is a little hidden gem for quick easy food if you don’t want to get dressed too fancy for dinner reservation BUFFET Didn’t go for dinner due to above but breakfast there is phenomenal (La hacienda) spoiled for choice from Bloody Mary/mimosa station to savour/sweet /uk/european/american. I challenge anyone to go and fail to find something they like. Lunch also very nice selection and stagger wonderful BARS All are very good and will serve what you ask within their remit.. particular credit to CHURCHILLS BAR. Amazing touch fir a well made enjoyable drink by a professional in a lovely setting STAFF The true meaning of 5* of this hotel. everyone polite happy and willing to help. Met some genuinely wonderful people who we hope to see again. We do tip staff which I know seems to be a bone of contention in some reviews but we had exceptional service and kindness regardless if we left a tip - personal preference for us but if you can it’s nice to do so for the incredibly hard working people here Overall there were small issues but that’s true of any holiday. Anything raised was dealt with promptly professionally and efficiently. Is it 5*- yes. Perhaps not by uk standard but compare to others in Mexico and its stand out winner for us Will we be back - yes Would I recommend to others ! ABSOLUTELY

  Jun 24, 2025