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Grand Palladium Colonial Resort & Spa

Mexico - Riviera Maya

Our Rating

4 Nights with Air from $689 All-Inclusive
Info Customer Reviews Questions & Answers

Grand Palladium Colonial Resort & Spa won the 2018 Noble Beach Prize for The Most FANtastic Sports Bar! Expansive and ... More

Customer Rating 252 Reviews
Value
 
4.4
Service
 
4.3
Beaches & Pools
 
4.4
Dining Options
 
4.2
Room Comfort
 
4.2
4.3 out of 5
"Everything about our vacation and Grand Palladium was GREAT!! Very good food options. We never had a bad meal and the service was very professional and friendly. The beaches and pools were clean and fu..." – Spritedad
242 out of 292 (83%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.4
Service
 
4.3
Beaches & Pools
 
4.4
Dining Options
 
4.2
Room Comfort
 
4.2
4.3 out of 5
"Everything about our vacation and Grand Palladium was GREAT!! Very good food options. We never had a bad meal and the service was very professional and friendly. The beaches and pools were clean and fu..." – Spritedad
242 out of 292 (83%) customers would recommend this product to a friend.
Many choices of food to eat Morning sunrise My husband playing The Crazy Game Main lobby Animal that jumped up on table to take food off your plate! Enjoying another sunny day at the pool On our way to the saltwater pool Seaweed on the beach Sunrise with morning coffee from the 24 hour beach bar Fire show and party on the beach Pool at dusk Beach Deluxe Villas Pool area Sea Doo from the on site beach. Late night pool From the beach Great big pool Main pool At the white party Sasha and Andre' Heaven on earth
All Customer Reviews
1-4 of 252 reviews. Sort by
October 27, 2019
Great value

You are treated so nice. The only complaint is the sales pressure for excursions and the TRS time share ( even though they say it isn’t a time share) if it walks like a duck...


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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Wyoming
Age: 55-64

October 26, 2019
Great place

This is a great hotel, it’s a big resort, takes a little bit to figure your way around. It’s great that your not limited on the al a cart restaurants. ( like other resort are doing). The only bad part was the vacation club people. They stand right behind you as soon as you check in. We did go see what they were offering and IN return we were getting a day pass to the spa. So we met with the 1st guy who showed us around (he was very nice) then he turned us over to his supervisor/negotiator. He was rude, argumentative, pushy, and confrontational. Would not answer our questions. We got so upset that we got up and left, we did not even stay to get our gift after we sat there an hour and half. The man needs to be fired.


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Monroe georgia
Age: 55-64
Travel: 3-6 trips/year

October 20, 2019
Great resort!

We arrived after a long day of travel and were greeted by the front desk staff who had welcome drinks in hand! Our check in process was easy and the bell staff took our bags and us to our rooms. Our room was a Jr. Suite and it was very roomy as was the balcony. The property is HUGE and has "sister resorts" where you can use their amenities and restaurants as well, which is nice, with the exception of TRS, which is an adults only area. You had to specifically be a guest at TRS to use their pools. The entire resort was kept very clean and the staff was very friendly and helpful. The shows at night in the lobby were fun to watch and they put on a different variety of shows from night to night. Bar staff was friendly and friendly with their pours! The buffet dining was great if you got there when it was fresh, otherwise there were times the food was soggy or cold. The desserts were less than desirable on the buffets, with the exception of the ice cream. the Hibachi grill was ok, the waiter really makes the experience in this setting. The Brazilian restaurant, steakhouse and the Poseidon restaurants were all good experiences. The beach is right at the tip of your fingertips and in October, when we went the seaweed was not bad at all. In fact it was almost non existent. The carts to shuttle you around run every 10 minutes so don't freak out if someone passes you up, another will be by shortly. We had an issue with the shuttle who was to return us to the airport, and the bell staff saw the frustration and helped us out tremendously by obtaining us taxis and explaining that we were running short on time. They also explained their policies with shuttle services and assured us the issue was not on our end. I also had to visit the Dr on site at the resort. She was very friendly and professional and got me fixed up quickly with meds and I was feeling better in a day. She also kept me from having to have an ER trip while I was vacationing, which was appreciated! All in all, the resort is very accommodating, clean and if you're traveling with family, it is family oriented. I would recommend this resort!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: TX
Age: 35-44
Travel: 1-2 trips/year

October 17, 2019
Great resort!!!!

Each year we take a vacation to a tropical destination. This was our third stay at a Palladium and by far our favorite!!! All the food was very good, service was great, and the resort was very nice/clean. Marco (lobby) provided excellent customer service and was a great resource for us the entire trip!! Gesica was our favorite by the pool for drink service!! We plan on returning next year!


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Overall Rating: 5
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Moline Illinois
Age: 35-44
Travel: 1-2 trips/year

Room Information

Grand Palladium Colonial Resort & Spa features 413 comfortable accommodations equipped with air conditioning, satellite TV, daily-refilled minibar, ceiling fan, a terrace or balcony with garden views and room service from 11am-11pm.

Room Details

Deluxe
Hotel/Studio Unit Details

Junior Suite
Hotel/Studio Unit Details

Romance Villa Suite (Adults-Only)
Hotel/Studio Unit Details

What's to Love

The all-inclusive aah-some of it all - you want it? They deliver.

Over 800 yards of white sand for your beach frolicking, or chillaxing.

You won't need reservations at any of the restaurants.

Zentropia Spa at the nearby Grand Palladium Kantenah - hydrotherapy and couples' massage.

The crazy good breakfast buffet that beach lovers rave about.

 

What We'd Change

The Grand Palladium property is huge so it can be a bit of a trek for the tired traveler, but Grand Palladium Colonial is prepared with a transfer service to take you where you want to be on the property.

 

Why You Should Go

It's in gorgeous Akumal, and 45 minutes away from Cancun airport. You'll be sipping cocktails soon.

You get access to three other Palladiums - mega-sized treat for you - four resorts for one.

There's a bar called "Hemmingway." Bring your notebook and channel your inner author.

The grounds are massive. If you don't want a good walking workout, grab a shuttle.

You can drop your munchkins off at the Kids clubs - you get to go play on your own.

Available Amenities

  • Tour Assistance
  • Beach
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Grocery Store
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Snorkeling
  • Swim-Up Bar(s)
  • Internet Access ($)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Shuttle Service
  • Sailing
  • Aerobics
  • 24 Hour Front Desk
  • Wedding Services
  • Parking
  • Safe Deposit Box
  • Archery
  • Mini Golf
  • Badminton
  • Basketball
  • Soccer
  • Water Polo
  • Game Room
  • Shuffleboard
  • Darts
  • Spa Services ($)
  • Porter/Bellhop
  • Shopping
  • Teen Club
  • Fax Machine ($)
  • 12 Restaurants
  • Ice Machine
  • 15 Bars/Lounges
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Beach Volleyball
  • Wireless Internet
  • Watersports Center ($)
  • Beach Towels
  • Loungers at Beach and Pool
  • Beauty Salon ($)
  • Handicap Facilities/Wheelchair Accessible
  • Evening Entertainment
  • Handicap Rooms (on request)
  • Freshwater Swimming Pool(s)
  • Dive Shop ($)
  • ATM/Banking ($)
  • Fishing ($)
  • Doctor on call 24 hours
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Chichen Itza and Coba Ruins
  • Deep-Sea Fishing
  • Dive Shop(s)
  • Fitness Center
  • Golf Course(s)
  • Grocery Store(s)
  • Kayaking
  • Mayan Ruins
  • Nature Park(s)
  • Scuba Diving
  • Shopping
  • Watersports Rentals
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Grand Palladium Colonial Resort & Spa

Carretera Chetumal-Puerto Juarez Km. 256-100

+52 984 877 2100

Hotel Description

Grand Palladium Colonial Resort & Spa

Expansive and epic, this palatial garden of Beach Eden has it all: scads of delish nosh spots and bar after bar where you can get your drink on. Zen-centric spa with treatments that range from Vichy massage to vapors baths to stress-ousting massages. Oceans of water sports and Mayan ruins are just a short hop away. If you want more adventure, head over to the other three Grand Palladiums in this Complex de Awesome. The ways to achieve total beachness are endless.

DINING

Here, it's an Epicurean Journey: the cuisine will take you through Italy, then guide you through the Mediterranean, venturing south to Brazil, then finishing with a sizzling, taste bud-slaying steak. And, you won't need reservations at any of the restaurants. Dig in.

La Laguna
Type:
Italian
Hours: Continental Breakfast - Daily, 11am-11:45am; Lunch - Daily, noon-4pm; Snacks - Daily, 4pm-5pm; Afternoon Tea - Daily, 5pm-6pm; Dinner - Daily, 6pm-10pm
Description: Buffet restaurant serving Italian dishes. Located under the palapa.

Kabah
Type: International
Hours: Breakfast - Daily, 7am-11am; Lunch - Daily, 1:30pm-3:30pm; Dinner - Daily, 6pm-10:30pm
Description: Smoke-free buffet restaurant serving Italian and Mexican dishes. Located in the Grand Palladium Riviera section.

La Adelita
Type:
Mexican
Hours: Daily, 5:30pm-10:30pm
Description: A la carte, smoke-free restaurant serving Mexican cuisine. Located in the Grand Palladium Colonial.

El Dorado
Type: Steakhouse
Hours: Daily, 5:30pm-10:30pm
Description: A la carte, smoke-free restaurant serving steaks and other grilled specialties. Located at Grand Palladium Colonial.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Bamboo
Type:
Asian
Hours: Daily, 5:30pm-10:30pm
Description: A la carte, smoke-free restaurant serving Asian cuisine. Located in the Grand Palladium White Sand section. Hours subject to change.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Ribs & More
Type:
Barbecue
Hours: Daily, 5:30pm-10:30pm
Description: A la carte, smoke-free restaurant serving barbecue and other casual favorites. Located in the Grand Palladium White Sand section.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Rodizio
Type:
Brazilian
Hours: Daily, 5:30pm-10:30pm
Description: A la carte, smoke-free restaurant serving Brazilian specialties. Located in the Grand Palladium White Sand section.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Portofino
Type:
Italian
Hours: Daily, 5:30pm-10:30pm
Description: A la carte, smoke-free restaurant serving Italian cuisine. Located in the Grand Palladium White Sand section.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Mare Nostrum
Type:
Mediterranean
Hours: Daily, 5:30pm-10:30pm
Description: A la carte, smoke-free restaurant serving Mediterranean cuisine. Located at Grand Palladium Kantenah.
Dress code:
Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

El Gran Azul
Type:
International
Hours: Breakfast - Daily, 7am-10:30pm; Dinner - Daily, 6pm-10pm
Description: Poolside buffet restaurant serving Italian and Mexican dishes. Located in the Grand Palladium Kantenah section.

Tikal
Type:
International
Hours: Breakfast - Daily, 7am-10:30pm; Dinner - Daily, 6pm-10pm
Description: Smoke-free buffet restaurant serving Italian and Mexican dishes. Located in the Grand Palladium Kantenah section.

Beach BBQ
Type:
Barbecue
Hours: Friday, 7pm-10pm
Description: Casual barbecue fare served on the beach with live music.

All hours are subject to change.



BARS/NIGHTLIFE

Drinks, glorious drinks can be had every which way here: chillax by the pool or the beach. Hang in the lobby or theater. With three other resorts nearby, the possibilities are exponential. Salud!

Kantenah Bar
Lobby bar. Daily, 10am-midnight.

Churchill Bar
Daily, 6pm-midnight.

Hemingway Bar
Daily, 6pm-midnight.

El Rinconcito Bar
Pool bar. Daily, 10am-6pm.

Colonial Bar
Daily, 10am-1am.

Gran Azul Bar
Daily, 10am-midnight.

La Plaza Bar
Theater bar. Daily, 8:30pm-11pm.

Beach Bar
Snack bar. Open 24 hours.

Riviera Bar
Lobby bar. Daily, 10am-1am.

El Teatro Bar
Theater bar. Daily, 8:30-11pm.

La Laguna Bar
Daily, 10am-midnight.

Punta Emilia Bar
Beach bar. Open 24 hours.

Secret Bar
Daily, 10am-midnight.

La Isla Bar
Daily, 10am-7pm.

Las Rocas Bar
Daily, 10am-6pm.

All hours are subject to change.



BEACHES AND POOLS

How about a dreamtastic white, sandy beach hugged with palm trees? Palapas for shade? Got that. A lake-style pool with a swim-up bar? A coolio salt water pool? Four sweet Jacuzzis for bubbly relaxation? Got that, too. Beach Citizens, this is your escape-haven.

SPORTS/ACTIVITIES

Water
  • Beach volleyball
  • Snorkeling
  • Water Polo
  • Water aerobics
  • Sailing
  • Kayaks
  • Pedal boats

Available for an additional cost:

  • Windsurfing, sailboat and catamaran courses
  • Excursions
  • Deep-sea fishing
  • Scuba diving

Land

  • Fitness center
  • Aerobics
  • Mini golf
  • Ping-pong
  • Archery
  • Rifle practice
  • Darts
  • Billards (fees apply)
  • Tennis
  • Basketball
  • Soccer
  • Shuffleboard
  • Petanque


INTERNET

Complimentary Wi-Fi is included in all guest rooms and the lobby.

SPA SERVICES

A full-service spa, Zentropia Spa, is located at the Grand Palladium Kantenah Resort & Spa. Daily, 9am-8pm.
Reservations are required. Children under 18 are not allowed in the spa.
*Please note: A charge of $50 USD per person/per day is required for wet areas in the SPA at Grand Palladium.

  • Access to hydrotherapy circuit
  • Relaxation area
  • Massages
  • Unisex hair salon
  • Facials, body treatments and exfoliations
  • Waxing
  • Manicures and pedicures
  • Healthy bar: 4 different snacks, almonds and fruits; juice therapy (10 different, 100% natural), teas and Nespresso coffee machine.


CHILD CARE

Supervised activities are available for children. Please contact the resort directly for more information.

ADDITIONAL INFORMATION

Location
Grand Palladium Colonial Resort & Spa is located 50 miles south of Cancun International Airport (CUN), 20 minutes from Playa Del Carmen and seven minutes from Akumal.

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check in for possible incidentals not included in your hotel reservation.

Spring Break/Youth Policy
Policy for Spring Breakers or Student Groups: Palladium Hotel Group does not accept these type of groups at any time of the year, regardless of their age and whether or not they are escorted. At Palladium Hotel Group we reserve the right to withhold admission should any of these groups make a reservation and come to stay at one of the resorts. Official photo ID and full stay deposit will be required at check-in if it is obvious that the group is made up of students traveling together. Guests will be removed from property in the case of any disturbance or complaint from other guests or hotel staff.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.


Resort Update
Palladium Hotels & Resorts has announced plans to upgrade its Riviera Maya Complex throughout 2017, including incorporating the current Grand Palladium Riviera Resort & Spa into The Royal Suites Yucatan. This transformation will be completed in various phases starting on June 1, 2017. Construction will mostly take place within the current Grand Palladium Riviera Resort & Spa and will have minimal impact. All guestrooms within the hotel, the rocky walkway along the water & the salt water pool area will be closed to all guests during the completion of the project. All other areas including the Riviera Lobby, Disco & Theatre, El Jardin Restaurant and the current The Royal Suites Lobby will be closed during certain dates listed below. During times of closure, the areas will not be accessible to guests and should therefore not impact the guest experience.

Below is a complete project timeline:

Disco & Theatre:
June 1-November 1, 2017: Construction will be in progress in the Disco and Theatre of the current Grand Palladium Riviera Resort & Spa. During this time, alternate entertainment venues will be provided to guests. Once construction to the Disco and Theatre are complete, the Disco will convert to become one of four exclusive restaurants available to guests of The Royal Suites Yucatan and the Theatre will become the second exclusive restaurant providing guests with a Dinner and Show themed experience referred to as the Cabaret.

Riviera Lobby and Kabah Buffet:
June 1-September 15, 2017: Construction will be in progress at the current Riviera Lobby which will convert to the new The Royal Suites Lobby. Guests will not be affected by this construction since all guestrooms in Riviera will be closed. All hotel services will be available at the adjoining White Sand, Colonial and Kantenah Lobbies.

Construction will also be in progress at the Kabah Buffet. During this time, breakfast, lunch and dinner will be available at La Laguna as well as the other restaurants within the Riviera Maya Complex.

The renovated Kabah Buffet will feature 2 separate sections (1 buffet exclusively available to guests of The Royal Suites and 1 for guests of Grand Palladium).

El Jardin Restaurant & the current The Royal Suites Lobby:
September 16-December 1, 2017: Construction will be in progress at El Jardin restaurant and the current lobby of The Royal Suites. The current lobby for The Royal Suites will convert into 2 separate a la carte restaurants. By this time, the new lobby for The Royal Suites will be open at its new location and the buffet will be available at Kabah.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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5 days, 4 nights
Travel Dates 11/22 - 12/23
Starting at $689 was $979
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