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Grand Oasis Palm

Mexico - Cancun

Our Rating
1-833-433-0845
4 Nights with Air from $639 All-Inclusive
Info Customer Reviews Questions & Answers

Life will be grand here with all of the aahh-some Oasis perks you're expecting: endless epic entertainment, family-frien ... More

Customer Rating 305 Reviews
Value
 
3.8
Service
 
3.7
Beaches & Pools
 
3.7
Dining Options
 
3.4
Room Comfort
 
3.7
3.6 out of 5
"Before buying this package I read all the reviews posted so I was a little worried about the hotel. Well from the moment I got there (11:00 am Friday) to the time we left (2:30 pm Thursday) I was treat..." – Pepe305
241 out of 363 (66%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
3.8
Service
 
3.7
Beaches & Pools
 
3.7
Dining Options
 
3.4
Room Comfort
 
3.7
3.6 out of 5
"Before buying this package I read all the reviews posted so I was a little worried about the hotel. Well from the moment I got there (11:00 am Friday) to the time we left (2:30 pm Thursday) I was treat..." – Pepe305
241 out of 363 (66%) customers would recommend this product to a friend.
The view from directly outside the hotel The Crab House View from Room at Grand Oasis Caribbean Resort Pool side --2013 Great pool looking out our window Morning at one of the pools View on our balcony From our room View of the pool from our room, to the a little outdated pool and very small beach. Awesome Pool Area The beach The gorgeous beach That was our Breakfast is served here! One of the more chill bars at the resort A nice morning 6 am Infinity pool at Grand Oasis Riviera Maya enjoying the time here Beach was fabulous
All Customer Reviews
1-4 of 305 reviews. Sort by
June 7, 2018
Worst vacation ever

I am going to be 100% honest and I hope someone else listens to my review. First, I will say that the staff was nice, for the most part. We only had issues at the swim up bar, This was all that was wrong. 1. Room only had AC 2 out of the 7 days. 2. The water didn’t work most of the time, so it was a guessing game when it was there so we could shower each day. If too many people were running water, we had no water at all. And, when we did have water, it was either hot or cold, never both. 3. Our room was to be a king bed and it was 2 double beds side by side, made with separate bedding. So we either slept apart or very close on same small bed. 4. Your bracelet color depends on Country you are from. So if you are from USA, you will have an american flag bracelet and that instantly makes you a target. 5. We were offered drugs to buy while on the beach. 6. We watched drug deals go down on beach right in front of our Cabana. 7. The food was awful. No dining experience other than the taco place was worth eating at. The buffets were terrible, Drinks served without ice. 8. We watched swim up bartender pick up dirty cups around pool and make new drinks for us without cleaning cups first. 9. The elevators didn’t work at times and we were on 10th floor. If you could use them, they were a long wait before getting to you. 10. And to top it all off.............my husband and son got very sick and after a trip to ER 2 days after getting back, they tested positive for eColi. Worst vacation ever and we will NEVER go back.


1 of 1 found this helpful
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Overall Rating: 2
Value
 
2.0
Service
 
2.0
Beaches & Pools
 
4.0
Dining Options
 
1.0
Room Comfort
 
1.0
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From: Denver, co
Age: 35-44
Travel: 1-2 trips/year

June 1, 2018
Best honeymoon ever

There were some severe thunderstorms during our vacation but the Oasis staff cleaned and fixed the issues quickly. The room was very clean (no bugs) and was cleaning daily by housekeeping. The only thing that was a little uncomfortable for me was the fact that their were topless women outside of the topless pool area and I feel that that is unacceptable. Not every couple here wants to see other couples shirtless so I feel that the employees here should be more restricting for these explicit opportunities.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Cincinnati, Ohio
Age: 19-24
Travel: 1-2 trips/year

May 24, 2018
Great stay.

We had a great stay At Grand Oasis Palm. The room was Nice and clean. Loved the coffee place! Food was pretty good, variety for everyone. Great , big pool. We were able to access all of the resort amenities, including the ones at Oasis Palm, while guests from Oasis Palm were not able to come to Grand Oasis. Would deff recommend it, overall great stay. Wish the weather was nicer.

Great stay.
0 of 0 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Missouri, Usa
Age: 25-34
Travel: 3-6 trips/year

May 19, 2018
Didn’t get what we were shown

Upon arrival everything seems fine, it was not. It wasn’t until that evening that we figured things out. On the website you were shown the list of bars clubs and entertainment that was at the resort. As a young group we were really into the night life. After walking around searching for the clubs or shows we gave up and went to the front desk. We were then informed that all the features displayed online were at their other hotels that were owned by the same company and that the presentation at we saw online was for all of the hotels and not just our own which is horrifically misleading and would have definitely affected the choices we made and who we would have booked with. Now we would have been okay going to the other ones except they wanted to charge us $90-$100 per person to attend any of the night life features that were shown and we would have to pay for our own transportation between their hotels. It’s a complete scam and way to attract people who aren’t familiar with the area!! There were only two “nice” restaurants for dinner and if you weren’t standing outside in line an hour early you couldn’t even get a chance to reserve a table. The food was okay, but it depended on where you went. One of the buffets we tried was horrible and we ended up walking out. If you want to do anything that’s not sitting on the beach or at the pool, and all the pools close at 8pm which is the stupidest thing ever, it’s gonna cost a fortune which is rediculous because of how much we paid in the first place to even get here. The excursions were so much fun but they should be an optional thing and not a necessity, yet this hotel made us resort to buy these expensive excursions just so that we wouldnt be bored. Because the enterinament wasn’t there we came out of pocket hundreds of dollars so that we had something to do and better food to eat. The elevators are tiny and broke down on us a few times leaving us walking up to the 9th floor. The only good thing was the staff unless you’re ordering room service, they were rude and got our orders wrong several times, oh and it’s extra for room service, it doesn’t come with the money you spent on the resort. The lights barley functioned, you would have to wait about a minute for them to flicker on after switching it on. The tv was also breaking and if you can’t understand Spanish you were sitting in silence. The water temperature would fluctiomate so much that it would turn scortching hot to freezing cold multiple times during your shower. Lastly the room with two beds was really one big bed making sleeping arrangements awkward for the people in the room. I would not recommend this resort and would never stay here again.


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Overall Rating: 2
Value
 
1.0
Service
 
2.0
Beaches & Pools
 
3.0
Dining Options
 
1.0
Room Comfort
 
3.0
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From: Houston, TX
Age: 19-24
Travel: 1-2 trips/year

Room Information

All rooms are equipped with all the amenities a family needs. Family rooms offer two conjoined rooms one for parents and one for kids.

Room Details

Grand
Hotel/Studio Unit Details

Grand Ocean
Hotel/Studio Unit Details

What's to Love

Perching on a comfy lounge chair on one of Cancun's favorite slices of white sands. Tranquil waves soothe you and are perfect for the kiddos.

The KiddO Zone is a 50,000 sq ft supervised kid's club - splash pools, kid-friendly restaurants, kid's beach club, playground & tons of activities.

Certified in-room babysitters are available so parents can enjoy date nights like a romantic dinner, beachfront couples massage or hit the nearby clubs.

Getting pampered at the luscious Sensoria Spa. Every treatment is worth it. Spoil yourself!

 

What We'd Change

This family-friendly resort is all about families and kiddos, so if you're looking for a party resort with your friends, check out some of the other Oasis resorts.

 

Why You Should Go

You're a quick 30 minutes from the airport and close to downtown Cancun.

Pirate Adventures aboard the Captain Hook is fun for the entire family - treasure hunts, games & a pirate show.

Booking the Family room gives you adjoining rooms - one for parents and one for kids.

Available Amenities

  • Beach
  • Beach Bar
  • Volleyball
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Currency Exchange
  • Fitness/Exercise Room
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Playground
  • Swim-Up Bar(s)
  • Pool Bar
  • Swimming Pool(s)
  • Tennis Court(s)
  • Aerobics
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Parking
  • Basketball
  • Soccer
  • Medical Services ($)
  • Cigar Shop
  • Porter/Bellhop
  • Multilingual Staff
  • Catering
  • ATM/Banking
  • Snack Bar
  • Elevators
  • 10 Bars/Lounges
  • Audio-Visual Equipment ($)
  • Spa ($)
  • Yoga
  • Massage/Spa Treatments ($)
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Sauna ($)
  • Aqua Aerobics
  • Beach Volleyball
  • Restaurants
  • Travel Agency
  • Tour Desk
  • Beach Towels
  • Pool Towels (complimentary)
  • Beauty Salon ($)
  • Evening Entertainment
  • Car Rental Available ($)
  • Gift Shop ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dining
  • Fitness Center
  • Golf Course(s)
  • Horseback Riding
  • Jet Ski Rentals
  • Kayaking
  • Marina
  • Mayan Ruins
  • Nightlife
  • Shopping
  • Spa(s)/ Wellness Center(s)
  • Tennis Courts
  • Watersports Rentals

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Grand Oasis Palm

Blvd Kukulcan, Km. 4.5 , Hotel Zone

(800) 446-2747

Hotel Description

Grand Oasis Palm in Cancun: Celebrate Mexico at this Grand All-Inclusive Resort

Life will be grand here with all of the aahh-some Oasis perks you're expecting: endless epic entertainment, family-friendly activities and restaurants, plus a 50,000 sq ft area dedicated to kids, making this vacay the most fun for the little ones. And this getaway shines the spotlight on Mexican culture with dining, dancing and decor. Most important, the food is delicioso.

THE ULTIMATE FAMILY RESORT



DINING

With a flare for celebrating Mexico, your dining here will feature a variety of Mexican-inspired restaurants - gourmet Mexican, Mexican fusion, and Mexican sushi fusion. Plus lots of kid-centric places for the little ones. Beach appetit.

Sisal
Type:
International buffet with kids corner
Hours: Breakfast, lunch and dinner, daily.
Description: Informal restaurant offering excellent buffets for breakfast, lunch and dinner, all with an area designed specifically for kids.
Dress code:
Casual.

Las Palmas
Type: International buffet
Hours: Breakfast, lunch and dinner, daily.
Description: Variety of cuisines served buffet-style with indoor and outdoor seating.
Dress code: Casual

Careyes
Type: French-Mexican Gourmet
Hours: Dinner, daily
Description: Rated the #1 restaurant in Cancun as of 2018. A la carte restaurant, serving serving gourmet Mexican cuisine. Guests under the age of 16 are not allowed. Reservations are required.
Dress code: Formal

Maki Taco
Type: Japanese-Mexican fusion
Hours: Lunch, Dinner
Description: #4 of 903 restaurants in Cancun in Cancun. Indoor and outdoor seating. Reservation required.
Dress code: Casual

Los Agaves
Type:
Mexican
Hours: Dinner, daily
Description: Serving authentic cuisine that is sure to please, in a casual indoor setting. Dinner reservations are required.
Dress code: Casual

La Cantina
Type: Mexican snacks
Hours: Lunch and dinner, daily
Description:
A variety cuisines with indoor and outdoor seating.
Dress code: Casual

Dos Lunas
Type: International buffet and kids corner
Hours: Breakfast, lunch and dinner, daily
Description: Variety of cuisines with indoor and outdoor seating.
Dress code: Casual

La Bamba
Type: Fish and seafood
Hours: Lunch and dinner, daily
Description: Enjoy dining on a variety of seafood dishes, with indoor and outdoor seating.
Dress code: Casual

Sushi Bar by Maki Taco
Type: Mexican Sushi Fusion
Hours: Lunch, daily
Description: Sushi and more served in a casual atmosphere on the terrace.
Dress code: Casual

The White Box
Type: Mediterranean Gastropub
Hours: Lunch and dinner, daily
Description: Rated the #6 restaurant in all of Cancun in 2018. Guests under the age of 18 are not allowed. Indoors. Reservation required.
Dress code: Casual for lunch and formal for dinner.

Helados, Pizza & Pasta
Type: Ice cream, pizza and pasta
Hours: Lunch, daily
Description: Enjoy favorites from home, a variety of pizzas and pastas with outdoor seating.
Dress code: Casual

Los Agaves Tortas & Tacos
Type: Tacos and tortas
Hours: Lunch, daily
Description: Outdoor, light Mexican fare.
Dress code: Casual

Isla Mujeres
Type: Snacks
Hours: Lunch, daily
Description: Serving snacks throughout the day, outdoor next to the pool. Dress code: Casual

Pirates del Caribe
Type: Kids-only food court
Hours: Lunch, daily
Description: Located in the KiddO Zone, kids can choose from burgers, hot dogs, chicken and more in an outdoor setting.

Sweet Palm
Type: Kids-only buffet
Hours: Breakfast and lunch, daily
Description: Located in the KiddO Zone for kids to enjoy snacks and treats indoors.

Sian Ka'an Beach Club
Type: Wraps & Ceviche
Hours: Lunch, daily
Description: Enjoy a variety of wraps and ceviche on the beach.

Dress code: Casual

Restaurant reservations are made at the resort concierge desk. Restaurant hours and availability subject to change without notice.



BARS/NIGHTLIFE

The inventive bar tenders are ready to mix up whatever your heart desires. And, you've got ten bars to try, including a Tequila Lounge. Salud, beach lovers.

Sports Bar
Open daily

Swim-up Bar
Open daily

Sushi Bar
Open daily

Isla Mujeres
Open daily

El Rincon Del Cafe
Open daily

Tequila Lounge
Open daily

La Cantina
Open daily

Coffee & Me
Open daily

Havana Cigar Bar ($)
Open daily

Sian Ka'an Beach Club
Open daily; Bali bed rental ($)

Bar hours and availability subject to change without notice.


BEACHES AND POOLS

The lush, beachy shores here are ideal for lounging the day away - the waves are gentle (perfect for the kiddos.) Plus, you can spend your day at the epic freeform pool. Kids can also splash around in the shallow pool located in the KiddO Zone.

SPORTS/ACTIVITIES


Water

  • Kayaks
  • Paddle boats
  • Water aerobics
  • Pool volleyball
  • Swimming

Land

  • Tennis
  • Fitness center
  • Multi-use sport court
  • Aerobics
  • Yoga
  • Pilates
  • Zumba
  • Beach volleyball
  • Squash/Racquetball court

INTERNET

Grand Oasis Palm offers Internet access for a small fee.

SPA SERVICES

Sensoria Spa offers a collection of exclusive treatments that incorporate ancient and modern techniques with certified organic products. Enjoy a full range of services designed to help you relax and get in touch with nature, surrounded by the incomparable beauty of the Mexican Caribbean.
  • Therapeutic massages
  • Body scrub and wraps
  • Facials
  • Beauty salon
  • Sauna and steam room
  • Temazcal: Mayan sweat lodge purification ritual
  • Couples treatments
  • Kids and teen treatments
Additional fees apply to spa services.


CHILD CARE

The fully supervised kids club (KiddO Zone) features 50,000 square feet of daily indoor & outdoor activities and entertainment, open daily from 9am-10pm for kids 3-12 years old.
  • Pools and splash zone with water slides, climbing iceberg and trampoline
  • Pirate adventures aboard the Captain Hook
  • Kid-friendly restaurants
  • Kids beach club
  • Playground with jungle gyms and bungee trampoline
  • Live entertainment
  • Daily indoor and outdoor activities
  • Arts and crafts room
  • Video game lounge
  • Resting room
  • Mini-whirlpool and splash area with mushroom fountain
  • Kids theater with movies


ADDITONAL INFORMATION

Location
Grand Oasis Palm is located 30 min by car from Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Student/Youth Policy (YEAR ROUND)
Spring Breakers and Student/Youth Travelers are NOT accepted. Student/Youth Travelers are defined by the resort as any guest under the age of 25 traveling without their legal parent/guardian. Please be advised that Spring Breakers and Student/Youth GROUPS between the ages of 18-24 are not accepted at this resort. This policy applies year round. Travelers under the age of 25 without a legal parent/guardian will be required to purchase a Student/Youth resort fee upon check-in at the resort. Cost is $30 (cash only and subject to change) per person per stay and is not refundable. If you do not adhere to the Student/Youth Policy, your reservation will be canceled and you will be notified accordingly. Resorts reserve the right to deny check-in.



All hours, fees, amenities, information and services are subject to change without notice.
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5 days, 4 nights
Travel Dates 6/23 - 12/20
Starting at $639 was $1259
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 7 days left to book!

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