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Grand Oasis Palm

Mexico - Cancun

Our Rating
1-833-433-0845
4 Nights with Air from $579 All-Inclusive
Info Customer Reviews Questions & Answers

Life will be grand here with all of the aahh-some Oasis perks you're expecting: endless epic entertainment, family-frien ... More

Customer Rating 318 Reviews
Value
 
3.8
Service
 
3.7
Beaches & Pools
 
3.7
Dining Options
 
3.4
Room Comfort
 
3.7
3.6 out of 5
"Before buying this package I read all the reviews posted so I was a little worried about the hotel. Well from the moment I got there (11:00 am Friday) to the time we left (2:30 pm Thursday) I was treat..." – Pepe305
249 out of 377 (66%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
3.8
Service
 
3.7
Beaches & Pools
 
3.7
Dining Options
 
3.4
Room Comfort
 
3.7
3.6 out of 5
"Before buying this package I read all the reviews posted so I was a little worried about the hotel. Well from the moment I got there (11:00 am Friday) to the time we left (2:30 pm Thursday) I was treat..." – Pepe305
249 out of 377 (66%) customers would recommend this product to a friend.
The view from directly outside the hotel The Crab House View from Room at Grand Oasis Caribbean Resort Pool side --2013 Great pool looking out our window Morning at one of the pools View on our balcony From our room View of the pool from our room, to the a little outdated pool and very small beach. Awesome Pool Area The beach The gorgeous beach That was our Breakfast is served here! One of the more chill bars at the resort A nice morning 6 am Infinity pool at Grand Oasis Riviera Maya enjoying the time here Beach was fabulous
All Customer Reviews
1-4 of 318 reviews. Sort by
August 27, 2018
Good family resort

The resort has lot of activities for guest and very good option for family. Lot of different restaurants and bars. The nightly shows are good, but we missed the "Fire Dance Show" that is no longer performed there anymore.


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: California
Age: 45-54
Travel: 1-2 trips/year

August 18, 2018
If you want to settle for average

Overall my experience was good. Not bad, not great, everything was average. Definitely needs more pool. The nightly entertainment was ok, if you like night life. My experience was good, didn't run into any issues at all. You get what you paid for.


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Overall Rating: 3
Value
 
2.0
Service
 
2.0
Beaches & Pools
 
2.0
Dining Options
 
2.0
Room Comfort
 
2.0
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From: Minneapolis, MN
Age: 25-34
Travel: 1-2 trips/year

August 16, 2018
Disappointment

We were let down immeditately upon entrering property by gross GREEN SLIMY water feature. Upon arrival We were greeted by wonderful luggage staff and directed to VIP check in. Sad because it was not IN A/C. Regular check in was in A/C.?? That didn't make sense. We were super grateful they had a room ready for us on 8th out of 10 floors.The staff quickly took our bags to our room.We headed straight to the pools. AGAIN let down as the kids pool was ALL DEEP. I couldn't even get in it to catch my son because of this. He had a life jacket though. I wish they had a sun shelf or something. I realize they have slides but they are little slides and doesn't need to be so deep. It was also DISGUSTING as there were WADS of hair and even WHITE foam on sides. Expect to bring floating device as no shallow pools in commom areas. Only in kids zone (babysitting service area) It was wonderful and beautiful but no bar there of course and no adult pool areas so we couldn't be there for long it was so hot for us and our toddler didn't want to be there alone with staff I immediately went to another pool where bar was only staffed by 1 person. That was fun waiing forever for a drink. All bars only had 1 bartender that we noticed AND NO pool servers or beach servers. We saw 1 on last day but they never approached us. Reason we were given about low staff was that people didn't request help or would deny help because they thought it was more money. INSANE. No one goes on vacation to get their own drinks and food at pool. It is inconvenient to wait for so long in lines like sheep to make dinner reservations RIGHT @ 4 and by 405 no more spots left People would line up at 3!. Lines everywhere for buffets as well. We had to bribe someone to get us a table once. Only way we got in. You can't call ahead to book. So frustrating! Most of the restaurants did not have A/C so servers were all sweaty serving you food. I tried to leave on first day to another property more expensive WHATEVER and Jeff from cheap carribean said there would be a penalty by hotel and not a lot of availability (before even trying to check) then hung up on us. He did send an email to the hotel but what were they going to do? Hire more staff for us? I saw no point in arguing and wasting more vacay time so we tried to do excursions off property as much as possible. That night we had amazing dinner and service at Maki Taco. Food was delicious at all blue band (grand) restraurants so that softened the blow of us HAVING to stay there. Our room was fine so I wasn't looking for an upgrade or anything like that. JUST NEEDED some service which is not the norm here at this hotel apparently! They did leave us a letter but again I saw no point of retelling story if they already knew our issues. Only 1 roomservice person who NEVER answered phone so we got no food mind you there is a service fee for room service which I was willing to pay! PLEASE TAKE MY$ AND SERVE ME!. I was told buy bellperson who was only person who picked up phone out of all departments listed on phone directory that only 1person takes orders, picks up from restarurant and also delivers.INSANE. Tubs will flood as the drain thing doesnt work you have to get tweezers or something to take out. And BE CAREFUL with showers as temperature would get VERY hot on it's own!!! I can honestly say that staff was all nice but the services here is non existent. It's DIY. and restrooms DID NOT HAVE SOAP at times! I told multiple times DISGUISTING! Also watch personal items as my sons life jacket and dinosaur toy were stolen. Again the little staff that was here was AMAZING and we tipped them well. I would NOT stay here again as when we vacation we want to relax and not wait in huge lines for drinks and food. I read a lot of reviews and description of hotel and it did not mention that there was no pool servers or room service. (one person doens't count for an entire hotel). Shows were def TOP NOTCH great dancers. Kareoke was fun but I wish it was in A/C!. No fans or anything in sports bar. They should do it in giant A/C LOBBY! Outside nightly mariachi was great as well. The pool side entertainment was fun but not all family friendly.


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Overall Rating: 4
Value
 
4.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Orlando, FL
Age: 25-34
Travel: 3-6 trips/year

August 15, 2018
Great Experience

Being that it was my first time in Cancun, I would say it was awesome country. Service on the restaurants were unbelievable, people are friendly and willing to go the extra mile. Maki Taco and Careyes, food is the best, from service to quality of food. Delicious!! About the room, my only complain is the smell of mildew that is overpowering. The elevator is to small, specially when there is so many people coming in and out. Another thing that i didn't like it, was the fact that is to many children around and is hard to get to the pool. I would definitely go back to one of the hotel sisters where there is adults only... ...


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
3.0
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From: New York
Age: 45-54
Travel: 1-2 trips/year

Room Information

All rooms are equipped with all the amenities a family needs. Family rooms offer two conjoined rooms - one for parents and one for kids.

Room Details

Grand
Hotel/Studio Unit Details

Grand Ocean
Hotel/Studio Unit Details

What's to Love

Perching on a comfy lounge chair on one of Cancun's favorite slices of white sands. Tranquil waves soothe you and are perfect for the kiddos.

The KiddO Zone is a 50,000 sq ft supervised kid's club - splash pools, kid-friendly restaurants, kid's beach club, playground & tons of activities.

Certified in-room babysitters are available so parents can enjoy date nights like a romantic dinner, beachfront couples massage or hit the nearby clubs.

Getting pampered at the luscious Sensoria Spa. Every treatment is worth it. Spoil yourself!

 

What We'd Change

This family-friendly resort is all about families and kiddos, so if you're looking for a party resort with your friends, check out some of the other Oasis resorts.

 

Why You Should Go

You're a quick 30 minutes from the airport and close to downtown Cancun.

Pirate Adventures aboard the Captain Hook is fun for the entire family - treasure hunts, games & a pirate show.

Booking the Family room gives you adjoining rooms - one for parents and one for kids.

Available Amenities

  • Beach
  • Beach Bar
  • Volleyball
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Currency Exchange
  • Fitness/Exercise Room
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Playground
  • Swim-Up Bar(s)
  • Pool Bar
  • Swimming Pool(s)
  • Tennis Court(s)
  • Aerobics
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Poolside Bar
  • Parking
  • Basketball
  • Soccer
  • Medical Services ($)
  • Cigar Shop
  • Porter/Bellhop
  • Multilingual Staff
  • ATM/Banking
  • Snack Bar
  • Elevators
  • 10 Bars/Lounges
  • Audio-Visual Equipment ($)
  • Spa ($)
  • Yoga
  • Massage/Spa Treatments ($)
  • Dry Cleaning Services ($)
  • Squash
  • Sauna ($)
  • Steam Room ($)
  • Aqua Aerobics
  • Beach Volleyball
  • Restaurants
  • Sports Bar
  • Travel Agency
  • Tour Desk
  • Beach Towels
  • Pool Towels (complimentary)
  • Beauty Salon ($)
  • Evening Entertainment
  • Car Rental Available ($)
  • Gift Shop ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dining
  • Fitness Center
  • Golf Course(s)
  • Horseback Riding
  • Jet Ski Rentals
  • Kayaking
  • Marina
  • Mayan Ruins
  • Nightlife
  • Shopping
  • Spa(s)/ Wellness Center(s)
  • Tennis Courts
  • Watersports Rentals

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Grand Oasis Palm

Blvd Kukulcan, Km. 4.5 , Hotel Zone

(800) 446-2747

Hotel Description

Grand Oasis Palm in Cancun: Celebrate Mexico at this Grand All-Inclusive Resort

Life will be grand here with all of the aahh-some Oasis perks you're expecting: endless epic entertainment, family-friendly activities and restaurants, plus a 50,000 sq ft area dedicated to kids, making this vacay the most fun for the little ones. And this getaway shines the spotlight on Mexican culture with dining, dancing and decor. Most important, the food is delicioso.

THE ULTIMATE FAMILY RESORT



DINING

With a flare for celebrating Mexico, your dining here will feature a variety of Mexican-inspired restaurants - gourmet Mexican, Mexican fusion, and Mexican sushi fusion. Plus lots of kid-centric places for the little ones. Beach appetit.

Sisal
Type:
International buffet with kids corner
Hours: Breakfast, lunch and dinner, daily.
Description: Informal restaurant offering excellent buffets for breakfast, lunch and dinner, all with an area designed specifically for kids.
Dress code:
Casual.

Las Palmas
Type: International buffet
Hours: Breakfast, lunch and dinner, daily.
Description: Variety of cuisines served buffet-style with indoor and outdoor seating.
Dress code: Casual

Careyes
Type: French-Mexican Gourmet
Hours: Dinner, daily
Description: Rated on TripAdvisor as one of the best restaurants in Cancun in 2018. A la carte restaurant, serving serving gourmet Mexican cuisine. Guests under the age of 16 are not allowed. Reservations are required.
Dress code: Formal

Maki Taco
Type: Japanese-Mexican fusion
Hours: Lunch, Dinner
Description: Consistently rated one of the top restaurants in Cancun on TripAdvisor. Indoor and outdoor seating. Reservation required.
Dress code: Casual

Los Agaves
Type:
Mexican
Hours: Dinner, daily
Description: Serving authentic cuisine that is sure to please, in a casual indoor setting. Dinner reservations are required.
Dress code: Casual

La Cantina
Type: Mexican snacks
Hours: Lunch and dinner, daily
Description:
A variety of snack items for you to dine on.
Dress code: Casual

Dos Lunas
Type: International buffet and kids corner
Hours: Breakfast, lunch and dinner, daily
Description: Variety of cuisines with indoor and outdoor seating.
Dress code: Casual

La Bamba
Type: Fish and seafood
Hours: Lunch and dinner, daily
Description: Enjoy dining on a variety of seafood dishes, with indoor and outdoor seating.
Dress code: Casual

Sushi Bar by Maki Taco
Type: Mexican Sushi Fusion
Hours: Lunch, daily
Description: Sushi and more served in a casual atmosphere on the terrace.
Dress code: Casual

The White Box
Type: Mediterranean Gastropub
Hours: Lunch and dinner, daily
Description: Award-winning restaurant and consistently rated on TripAdvisor as one of the best restaurants in Cancun. Guests under the age of 18 are not allowed. Indoors. Reservation required.
Dress code: Casual for lunch and formal for dinner.

Helados, Pizza & Pasta
Type: Ice cream, pizza and pasta
Hours: Lunch, daily
Description: Enjoy favorites from home, a variety of pizzas and pastas with outdoor seating.
Dress code: Casual

Los Agaves Tortas & Tacos
Type: Tacos and tortas
Hours: Lunch, daily
Description: Outdoor, light Mexican fare.
Dress code: Casual

Isla Mujeres
Type: Snacks
Hours: Lunch, daily
Description: Serving snacks throughout the day, outdoor next to the pool.
Dress code: Casual

Pirates del Caribe
Type: Kids-only food court
Hours: Lunch, daily
Description: Located in the KiddO Zone, kids can choose from burgers, hot dogs, chicken and more in an outdoor setting.

Sweet Palm
Type: Kids-only buffet
Hours: Breakfast and lunch, daily
Description: Located in the KiddO Zone for kids to enjoy snacks and treats indoors.

Sian Ka'an Beach Club
Type: Wraps & Ceviche
Hours: Lunch, daily
Description: Enjoy a variety of wraps and ceviche on the beach.
Dress code: Casual

Restaurant reservations are made at the resort concierge desk. Restaurant hours and availability subject to change without notice.



BARS/NIGHTLIFE

The inventive bar tenders are ready to mix up whatever your heart desires. And, you've got ten bars to try, including a Tequila Lounge. Salud, beach lovers.

Sports Bar
Open daily

Swim-up Bar
Open daily

Sushi Bar
Open daily

Isla Mujeres
Open daily

El Rincon Del Cafe
Open daily

Tequila Lounge
Open daily

La Cantina
Open daily

Coffee & Me
Open daily

Havana Cigar Bar ($)
Open daily

Sian Ka'an Beach Club
Open daily; Bali bed rental ($)

Bar hours and availability subject to change without notice.


BEACHES AND POOLS

The lush, beachy shores here are ideal for lounging the day away - the waves are gentle (perfect for the kiddos.) Plus, you can spend your day at the epic freeform pool. Kids can also splash around in the shallow pool located in the KiddO Zone.

SPORTS/ACTIVITIES


Water

  • Kayaks
  • Paddle boats
  • Water aerobics
  • Pool volleyball
  • Swimming

Land

  • Tennis
  • Fitness center
  • Multi-use sport court
  • Aerobics
  • Yoga
  • Pilates
  • Zumba
  • Beach volleyball
  • Squash/Racquetball court

INTERNET

Grand Oasis Palm offers Internet access for a small fee. Grand Ocean room guests enjoy complimentary WiFi (up to 2 devices per room).

SPA SERVICES

Sensoria Spa offers a collection of exclusive treatments that incorporate ancient and modern techniques with certified organic products. Enjoy a full range of services designed to help you relax and get in touch with nature, surrounded by the incomparable beauty of the Mexican Caribbean.
  • Therapeutic massages
  • Body scrub and wraps
  • Facials
  • Beauty salon
  • Sauna and steam room
  • Temazcal: Mayan sweat lodge purification ritual
  • Couples treatments
  • Kids and teen treatments
Additional fees apply to spa services.


CHILD CARE

The fully supervised kids club (KiddO Zone) features 50,000 square feet of daily indoor & outdoor activities and entertainment, open daily from 9am-10pm for kids 3-12 years old.
  • Pools and splash zone with water slides, climbing iceberg and trampoline
  • Pirate adventures aboard the Captain Hook
  • Kid-friendly restaurants
  • Kids beach club
  • Playground with jungle gyms and bungee trampoline
  • Live entertainment
  • Daily indoor and outdoor activities
  • Arts and crafts room
  • Video game lounge
  • Resting room
  • Mini-whirlpool and splash area with mushroom fountain
  • Kids theater with movies

In-room, certified babysitters are also available for a small fee so parents can enjoy date nights like a romantic dinner, beachfront couples massage or hit up the nearby clubs.



ADDITONAL INFORMATION

Location
Grand Oasis Palm is located 30 min by car from Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Student/Youth Policy (YEAR ROUND)
Spring Breakers and Student/Youth Travelers are NOT accepted. Student/Youth Travelers are defined by the resort as any guest under the age of 25 traveling without their legal parent/guardian. Please be advised that Spring Breakers and Student/Youth GROUPS between the ages of 18-24 are not accepted at this resort. This policy applies year round. Travelers under the age of 25 without a legal parent/guardian will be required to purchase a Student/Youth resort fee upon check-in at the resort. Cost is $30 (cash only and subject to change) per person per stay and is not refundable. If you do not adhere to the Student/Youth Policy, your reservation will be canceled and you will be notified accordingly. Resorts reserve the right to deny check-in.



All hours, fees, amenities, information and services are subject to change without notice.
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