Fiesta Americana Condesa Cancun - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17440 reviews

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  Book a different resort

  We visited the resort January 4-9, 2026. Our sole purpose was to plan my daughters wedding. We had already put a 25% deposit down plus a deposit for the room block however, after being at the resort for 2 hours we all knew the wedding could not be held at this resort. Pro’s: - Staff were for the most part very friendly. Only ran into a couple that weren’t and maybe they were just having an off day. - Beach access was awesome. - Italian restaurant was amazing. Con’s: - Had to pay extra for 2 night sneak peek so could stay in room and not move. Instead of trying to impress the couple, the free 2 nights were in the lowest class of room possible. - Our rooms were in the furthest tower away from lobby. - Bathroom is completely open - shower is in the open, glass separation between sleeping/living area and bathroom. Absolutely no privacy. - No balcony - Unable to have cold water. Bottled water not provided, unable to fit water container in refrigerator. Not sure where ice is, if any. - Buffett is horrible. Only one person at grill, very few serve yourself items. No salad bar, very few fresh fruits and vegetables. Food was like warm at best, including food that should be cold. - Bathroom vanity is extremely small. Unable to have more than 1 persons toiletries - No instructions left in room for how to order room service. Briefly mentioned during check in so it took us a bit to find the menu but still not sure how to order. - TV was set to Spanish with no instructions on how to change to English - Rainfall shower is nice but would like a regular shower head as well. Doesn’t help to get sand off. - Lack of signage on how to get to different towers and elevators - Very dark in the corridors and pool/outside area after the sun goes down. Needs better lighting. - Very humid in the rooms. Had to freeze ourselves in order to make rooms bearable. Actually opened the slider door to let fresh air in the room to try and make it better. - Hot tub not hot - Drop off in pools not safe - Lots of areas where guests can be hurt - short steps, no handrails, steps in odd places, super slick when even slightly wet. - Rooms pretty dark. Only 1 lamp worked. No way the bridal party and guests could get ready adequately if it ended up being a cloudy day. - Guests smoking pot on deck right by indoor bar area. Other guests and kids could not enjoy the space. Walking by was awful. - Once we canceled the wedding, the coordinator didn’t even come talk to us about our issues. - Not sure the cocktails actually had alcohol. I’m a very light drinker and after drinking all day I couldn’t even tell I had had any drinks. - Received invoice, in Spanish, for 2 nights sneak peek rooms after we left. - There was a vendor at night selling cigarettes, cigars and vapes. He was friendly but as of January 1, 2025 vapes were made illegal in Mexico. When I asked about it the response was “don’t worry about it”.

  Jan 12, 2026
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  Great Cancún vacation resort

  We have been going to Fiesta Americana Condesa for about 6 years now and the experience was always amazing. In the buffet, Mr. Eladio Heracho has been the absolute best. His team, Mr. Alberto Popeye, Orlando, and Mugy have been the best servers and they will go out of their way to get us what we want. I highly recommend this place because the service there is amazing.

  Jan 11, 2026
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  Family vacation

  All of the employees were phenomenal. Pedro, Alan, Jonathan, David, Michele, Ariel, and everyone else did an amazing job. Can’t wait to come back next year

  Jan 10, 2026
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  Pedro is amazing

  I had a great time. All the staff are amazing and do such a good job. The resort is also amazingly clean and I had no issues. Also the pool bartenders Pedro and Alan do amazing jobs keep guests taken care of and happy, they are truly the best.

  Jan 10, 2026
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  Great Staff

  The staff at Fiesta Americana Condesa is fabulous. From the front desk to the pool to the room staff, everyone was friendly and helpful. Especially Eladio, Manuel, Ramiro, Celeste, Magui & Horachio. Their hospitality, kindness and attentiveness exceeded our expectations. Thank you for an enjoyable stay at Fiesta Americana Condesa!

  Jan 10, 2026