Grand Riviera Princess All Suites Resort and Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

13314 reviews

• 

  Disappointed

  Very disappointed they under construction and wasn't told the food was not so good the entertainment was good either by the pool area they have no music .it was raining and I fell in front of the store at the resort no mat or sign they did nothing just covering them self we had a deluxe room the rooms have no place to put your clothes in. I wont go again I'll stay some where else

  Oct 09, 2025
• 

  Just awful- avoid until works complete and even then avoid TUI completely

  Im still here now unfortunately. Please avoid if you are yet to book. There is refurbishment ongoing at the hotel and it is disruptive despite what people will try to say. There is noise and the place looks ugly. Restaurants are “technically” (TUI rep Alberto’s favourite word) relocated but in reality multiple restaurants are put into the buffet area so you feel like you are eating in a canteen. If you’re with TUI rep Alberto is rude and not interested in the slightest. He has an answer ready to go for everything- suggesting he might just have had the conversation once or twice. The beach grill restaurant is shut. Food is average. Cocktails are reasonable. There are no snacks available either in the room or out and about. There is also wildlife everywhere, including monkeys which rifle through bags constantly by the pool. One even got into someone’s room in the middle of the night via the patio door- which was shut! Please book elsewhere. I’m absolutely gutted I’ve wasted precious annual leave and hard earned money coming here.

  Oct 06, 2025
• 

  A+ would stay here again

  Beautiful place, great food, everyone was super nice except one concierge. He was smug. I just walked away and got different help. Yes they’re renovating but wasn’t bothersome. Beach was beautiful. Pools were amazing! I already want to book again for next year! The new renovation includes a new kids area with a big pirate ship and water park. Our room was clean. Don’t feed animals or they will be on your balcony lol

  Oct 06, 2025
• 

  Great option for families and couples...

  The resort is quite lovely. The rooms are very clean and spacious. The food is fantastic with many options available at the buffets. The a la carte restaurants are very nice also, although the wine is expensive. The pools are superb. We especially enjoyed the swim up bars! We met a lot of great people while we were there. Some of whom we will never forget. The beaches were nice, although the seaweed was hard to walk through and there were many rocks that you had to navigate past. The staff was wonderful. I especially want to thank Alex Maldonado (The Royal Club) for all his help. He provided us with a lot of information that helped us navigate our way through the week. I also wish to thank Sweet Margarita from the Photo Lab. She is such a joy to be around. So friendly and a lovely soul. If you like the nightlife, there's plenty of entertainment options available throughout the evening. I suggest that if you can upgrade to the Platinum VIP option for your stay, do so. If shopping is your thing, by all means the shuttle into the town is your best option. 5th Avenue has everything you could possibly want. We didn't take any excursions, but there's lots of variety available. Some can be a little pricey, but for those who want the full experience, it's well worth the cost. Over all, the resort is a great option and at the mid range price for a lovely stay, it's well worth the money.

  Oct 03, 2025
• 

  Excellent

  First time to Mexico and travelled as a family on 28th Aug for 12 nights. I cannot rate this hotel highly enough from check in to check out, it was all very smooth. The hotel is very impressive to look at and very vast in size. I felt very safe as adequate security throughout the resort. The rooms were spotless with great king sized beds which were very comfortable. The A/C was very effective plus a ceiling fan as well. There is a massive bathroom with a powerful shower and plenty of hot water. We were advised to keep the balcony doors closed when in the room due to the roaming Coati’s as they will find their way into the rooms so be careful. We mainly ate in the main buffet restaurant at night where the food was plentiful and to a high standard. The selection was insane and cooked to a high standard. We ate in the restaurant by the pool for lunch simply because it was nearer to the pool we preferred and again, plenty of selection. The waiters were very attentive and area kept cleared throughout our meals. We also ate in the steak, Italian and Asian restaurant with no restrictions as to how many times we could boom for them during our stay. There were 5 pools open and we preferred the pool nearest the beach as roomy and plenty of sun loungers to choose from with lots of parasols or wooden pergolas for shade. I’m not sure if it was the time of year we travelled but no need to reserve beds and loads free all day plus the hotel wasn’t to capacity so no where felt crowded. One area of the hotel was being renovated which had another pool but the building work did not disrupt our stay and screened off but work has to be done at some stage but it wasn’t a problem. The beach was lovely and peaceful again with plenty of loungers and shade. Yes there’s lots of seaweed but that’s not the hotels fault and didn’t spoil how beautiful it is. The variety of wildlife roaming about the complex simply added to the ambiance of the country you are visiting and we were totally fascinated by the animals. Yes there’s lots Coati’s are very food focused so do come scrounging but the simple rule is, don’t leave food or drinks lying about and they’ll soon go! We used the ‘bus’ service occasionally which ran all night to get home as it’s a lot of walking but keeps your steps up! I guess my only slight criticism is the bars in the evenings as there are only two so can imagine it could pretty busy if hotel is full. We reforge Sports bar as it had A/C and a card table but quite nosey in there with music and other guests. The bar by reception is nice but gets really hot despite it not being in-closed. The weather was amazing but very hot averaging about 40c and we were very lucky as only had approx 3 isolated showers (with thunder & lightening) which didn’t last long but not sure if this is normal bearing in mind, it is there stormy season. However, I’m not going to moan about the high temperatures as it was miles better than UK weather and bearable! We booked a trip to swim in the cenotes and snorkel with the turtles in Akumal which is a two centered trip and was an amazing day and not too far to travel. We absolutely loved the trip so well worth it. There are loads of staff at the resort who work tirelessly and all very friendly which allows the hotel to run so smoothly and to a very good standard. For my first visit, I was definitely not disappointed and would absolutely visit here again

  Sep 30, 2025