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Family Club at Grand Riviera Princess

Mexico - Riviera Maya

Our Rating
1-800-880-2177
3 Nights with Air from $549 All-Inclusive
Info Customer Reviews Questions & Answers

Imagine this: a family vacay where the kids are fully taken care of so you don't need to worry about a thing - all those ... More

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Customer Rating 24 Reviews
Value
 
4.3
Service
 
4.0
Beaches & Pools
 
4.2
Dining Options
 
3.8
Room Comfort
 
4.1
4.1 out of 5
"From check in to check out, this place was amazing! It caters to both kids as well as parents, with champagne at check in, a stocked refrigerator with aodas juice and mexican beer thats replenished dai..." – Beli
22 out of 28 (79%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.3
Service
 
4.0
Beaches & Pools
 
4.2
Dining Options
 
3.8
Room Comfort
 
4.1
4.1 out of 5
"From check in to check out, this place was amazing! It caters to both kids as well as parents, with champagne at check in, a stocked refrigerator with aodas juice and mexican beer thats replenished dai..." – Beli
22 out of 28 (79%) customers would recommend this product to a friend.
Beach area
All Customer Reviews
1-4 of 24 reviews. Sort by
June 9, 2018
SAFETY FIRST and ENJOY

Family Club was awesome the rooms that lead right into a private pool looked like an awesome deal but PLEASE watch your young KIDS. On our last day woke up to women screaming the family’s young child some how was unconscious in the pool. The hotel staff did what they could. The resort was AWESOME but always ALWAYS watch your little ones. I recommend the hotel 99 percent. Watch your kids 110 percent grow eyes in the back of your head sleep with 1 eye open. And you will have the best vacation I ever had


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Overall Rating: 5
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Miami , Fl
Age: 35-44
Travel: 1-2 trips/year

May 19, 2018
Return visitor unfortunately

Last time we came here the place was a lot cleaner. Also the beach had a lot of seaweed and it wasnt swept daily like before. Around the beach chairs was cigarette butts and there was bugs crawling everywhere from where drinks had been spilt. The entertainment was the same shows the actors lip sang but dancing is good. Buffets wasn't great but might restaurants were good


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Overall Rating: 3
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: ohio
Age: 25-34
Travel: 3-6 trips/year

December 14, 2017
Great Family Resort

My husband and I have traveled to many all-inclusive resorts in Mexico and the Caribbean. We prefer low key adults only luxury resorts but for our kids (age 9 & 11) first trip we wanted something where they could try a little of everything. Food is ok. It’s all-inclusive buffet food but the al a carte restaurants were great. The beach is perfect. Little rocky in some spots but our kids had no complaints. There is also foot on the beach & by the pools every day from 11-4. Great hamburgers, hot dogs, fries, chicken, nachoes. Kids loved being able to eat on the beach. The beds were amazing for resort beds. The family club swim out rooms were perfect for our family. King size bed was comfortable and kids loved the bunk beds. There is a trundle bed under the bunk beds to easily accommodate a 3rd child. There is also a curtain to divide the bunk beds & king bed so when the adults wanted to stay up a little later the kids could sleep. The resort is huge! That being said we went into it knowing that and we like physical activity and had planned to do a lot of walking. There is s trolley that runs frequently that we could have jumped on any time. We planned our days so we didn’t have to run back to the room frequently. Also note one of the large pools is under refurbishment. It is blocked off with a black ugly tarp. Since we prefer the beach to the pools this didn’t really bother us but it could be a real eye sore to sit next to all day.


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Overall Rating: 4
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
5.0
User Image

From: Minnesota
Age: 35-44
Travel: 3-6 trips/year

August 14, 2017
Needs a little love....

Overall this resort is decent at best. We needed a resort that would hold our family of 5 which is very hard to find. It was nice having the space for our family. All of the staff we interacted with were very friendly! No complaints whatsoever! The rooms are very nice and spacious. Everything was kept very clean. The bathroom was also very large with 2 sinks and a large shower, separate toilet room and bathtub. The beds left a lot to be desired. One of the most uncomfortable beds ever. As far as the food is concerned, the dinners you make reservations for were amazing! The food was delicious and all of the staff was great! The buffet breakfast & lunches were decent. The beach was wonderful, a bit of a walk since the resort is so large, but very well kept. The pools on the other hand were disappointing as they are in desperate need of renovation. There were missing tiles everywhere, and my daughter and I ended up cutting our feet on some of them! The pools really need to be completely redone. We stayed for 10 days and enjoyed it.... but unfortunately with so much of that resort really needing some work, we wouldn't stay here again unless a remodel was done. :)


2 of 5 found this helpful
Was this helpful? Yes No
Overall Rating: 3
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
1.0
Dining Options
 
3.0
Room Comfort
 
2.0
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From: Ogden, UT
Age: 25-34
Travel: 1-2 trips/year

Room Information

The Family Club at Grand Riviera Princess boasts 144 decked-out, family friendly suites, with 40 having direct access to the pool. All rooms come with a Jacuzzi, satellite TV, iPod docking stations, flat screen televisions, special children's channels for the kids, juices in the mini bar, a special gift for the kids and a private balcony or patio.

Room Details

Family Club Room
Hotel/Studio Unit Details

Family Club Room Pool
Hotel/Studio Unit Details

What's to Love

The attentive staff really create a great experience with how much effort they put towards your family, it's a trip you won't soon forget.
 

What We'd Change

The entire complex is huge, but they have you covered with a resort shuttle that carts guests around the property so you can save your energy for the beach.
 

Why You Should Go

The Family Club at Grand Riviera Princess is a mecca of fun and relaxation for the entire family. With such a great staff, amazing rooms and amenities everyone will love, you'll have trouble finding a reason not to go.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Beach Bar
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Scuba Certification ($)
  • Snorkeling
  • Swim-Up Bar(s)
  • Internet Access ($)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Shuttle Service
  • Sailing
  • Basketball
  • Spa Services ($)
  • Porter/Bellhop
  • Multilingual Staff
  • Elevators
  • Teen Club
  • Wedding Services ($)
  • 13 Bars/Lounges
  • 13 Restaurants
  • Honeymoon Packages ($)
  • Wireless Internet Access ($)
  • Introductory Scuba Lesson
  • Beauty Salon ($)
  • Handicap Facilities/Wheelchair Accessible
  • Evening Entertainment
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Chichen Itza and Coba Ruins
  • Deep-Sea Fishing
  • Dining
  • Golf Course(s)
  • Horseback Riding
  • Mayan Ruins
  • Nightlife
  • Sailing
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Watersports Rentals

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Family Club at Grand Riviera Princess

Punta Bete, Km 296, Carretera Chetumal, Puerto Jaruez,

+52 98 48 77 3500

Hotel Description

The Family Club at Grand Riviera Princess: Kids Come First

Imagine this: a family vacay where the kids are fully taken care of so you don't need to worry about a thing - all those activities will keep them entertained for hours! Did you see that kid's pool? The slides, the whale, the "pirate" - they are going to love you for this tropical getaway. And, you've got things on your "to do list" (not like those icky lists from back home) - like some much needed time at the spa or dinner out sans kids. What else could you ask for while being in the beautiful Mayan Riviera: it's time you take the vacation you truly deserve!

This hotel is all-inclusive.
Features include:

  • Accommodations as selected
  • All meals and snacks
  • Fun stuff for the kids - gift in the room & a themed-out pool
  • Unlimited local alcoholic beverages, juices and soft drinks
  • Internal transportation


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

Verde
Type: Buffet
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3pm; Dinner - daily, 7pm-11pm
Description: International buffet, air-conditioned, smoke-free restaurant. Special diet, vegetarian-diet menus available on request.
Dress code: Casual

Riviera
Type: International
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3pm; Dinner - daily, 7pm-11pm
Description: International buffet, air-conditioned, smoke-free restaurant. Special diet, vegetarian-diet menus available on request.
Dress code: Casual

Negresco
Type: Buffet
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily 12:30pm-3pm; Dinner - daily 6pm-10pm
Description: Located by the beach, this smoke-free, air-conditioned restaurant offers an International buffet, special diet and vegetarian-diet menus on request.
Dress code: Casual

La Tortuga
Type: Buffet
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3pm; Dinner - daily, 6pm-10pm
Description: Located by the beach, this smoke-free, air-conditioned restaurant offers an International buffet, special diet and vegetarian-diet menus on request.
Dress code: Casual

La Vaqueria
Type: Grill
Hours: Daily, 6pm-11pm
Description: A la carte, air-conditioned and smoke-free restaurant that offers special diet, vegetarian-diet menus available on request. Reservations are required.
Dress code:
Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Le Fleur
Type: Gourmet
Hours: Daily, 6pm-11pm
Description: A la carte air-conditioned, smoke-free restaurant serving International gourmet specialties, as well as special diet, vegetarian menus on request. Not available to guests booked in a Jr. Suite room category. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Mama Mia
Type: Italian
Hours: Daily, 6pm-11pm
Description: A la carte, air-conditioned restaurant. Located in front of the central court, this smoke-free restaurant offers special diet, vegetarian-diet menus on request. Reservations are required.
Dress code:
Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

La Hacienda
Type: Mexican
Hours: Daily, 6pm-11pm
Description: A la carte, air-conditioned, smoke-free restaurant located in front of the central court. Special diet, vegetarian-diet menus available on request. Reservations are required.
Dress code:
Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

La Fondue
Type: Swiss
Hours: Daily, 7pm-11pm
Description: A la carte, air-conditioned restaurant located in front of the pool. This smoke-free venue offers special diet and vegetarian menus on request. Reservations are required.
Dress code:
Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Las Olas
Type: Seafood
Hours: Daily, 6pm-11pm
Description: A la carte air-conditioned, smoke-free restaurant located in front of the pool and serving seafood specialties. Special diet, vegetarian-diet menus available on request. Not available to clients booked in a Jr. Suite room category. Reservations are required.
Dress code:
Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Tapas Lounge
Type: Spanish
Hours: Daily, 6pm-11pm
Description: A la carte, air-conditioned restaurant. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Miso
Type: Asian
Hours: Daily, 6pm-11pm
Description: A la carte, air-conditioned, smoke-free restaurant. Special diet, vegetarian-diet menus available on request. Not available to clients booked in a Jr. Suite room category. Reservations are required.
Dress code:
Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Chill Out Bar
Type: Thai
Hours: Breakfast, Lunch - daily, 9am-5pm; Dinner - daily, 6pm-11pm
Description: A la carte, smoke-free, air-conditioned restaurant located at the beach. This restaurant is available at an additional cost. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Ice Cream Parlor
Type: Ice Cream
Hours: Open daily
Description: Exclusive to Family Club Princess, the ice cream shop offers a variety of flavors.

All hours are subject to change



BARS/NIGHTLIFE

5th Avenue Sports Bar
Near the Sunset lobby; Daily, 24 hours.

Areito Bar
Inside the Areito Disco. Daily, 10:30pm-2am.

Relax Pool Bar
In the pool (Lagunas Villas). Daily, 10am-6pm.

Fantasy Pool Bar
Daily, 10am-6pm.

Maya
In the Riviera pool. Daily, 7am-6pm.

Tequila
Located in the Sunset pool. Daily, 7am-6pm.

Lobby Bar
In Riviera & Sunset lobbies. Daily, 8am-midnight.

Platinum
Riviera and Sunset. Daily, 7am-11pm.

Theater Bar
In the theater. Daily, 9pm-10:30pm.

Poquito
Beach bar. Daily, 10am-6pm.

Punta Bete
Daily, 6pm-11pm.

Chactemal
Daily, 6pm-11pm.

Chill-Out Bar
Located on the beach. Daily, 6pm-11pm.



BEACH

The 300 palm trees that line the coast of Grand Riviera Princess enhance the natural spectacular beach. The resort takes advantage of all the natural beauty of the area, as the gentle sloping beach and abundant white sand creates a privileged setting. The hotel is located three miles from Playa del Carmen beach.

POOLS

Catch some rays at one of the resorts 12 swimming pools. With 9 main pools and 4 children's pools, the whole family is bound to have fun.

SPORTS/ACTIVITIES

Water

  • Scuba lesson
  • Snorkeling
  • Kayaking
  • Windsurfing

Land

  • Archery (18+)
  • Tennis
  • Paddle courts
  • Multi-use court
  • Fitness center
  • Aerobics

Golf
Golf packages are available and special rates are offered to Princess clients.



INTERNET

Grand Riviera Princess offers a Wi-Fi service in the rooms and some areas of the hotel for an additional charge.

SPA SERVICES

Spa Princess is divided in five zones representing the continents. Daily, 8am-6:45pm.
  • America, Polysensorial room
  • Asia, Roman baths
  • Europe, Finnish spa
  • Africa, Turkish baths
  • Oceania, Underwater massage pool

In addition:

  • Vitality spa
  • The Garden of the senses
  • Temazcal, Mayan steam baths

Treatment zone:

  • Beauty
  • Hairdressing
  • Individual massage cabins
  • Double massage cabins


WEDDING/HONEYMOON

Personalized programs are available for couples who choose Grand Riviera Princess for their wedding. Honeymoon packages and amenities are offered, as well. Please contact the hotel directly for more information.

CHILD CARE

Children enjoy the mini club with a full range of daily activities and nightly entertainment (ages 4-12) while teens revel in the Funtastic Teen's Club (ages 13-17).Daily, 10am-5pm.
  • Outside area with games
  • Club house
  • Swimming pool

Mini club, Evening (ages 12-17) Daily 7pm-11pm.

  • Mini Disco
  • Mini Theater
  • Room with video games


ADDITIONAL INFORMATION

Location
One hour south of Cancun International Airport.

Check-In/Check-Out
Check-in: 3pm. Check-out: noon.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.



All hours, fees, amenities, information and services are subject to change without notice.
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4 days, 3 nights
Travel Dates 8/12 - 8/31
Starting at $549 was $939
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Hurry! Only 2 days left to book!
5 days, 4 nights
Travel Dates 9/1 - 10/31
Starting at $599 was $1129
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Hurry! Only one day left to book!
5 days, 4 nights
Travel Dates 11/1 - 12/22
Starting at $709 was $1129
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Hurry! Only 2 days left to book!

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