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Imagine this: a family vacay where the kids are fully taken care of so you don't need to worry about a thing - all those
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Imagine this: a family vacay where the kids are fully taken care of so you don't need to worry about a thing - all those activities will keep them entertained for hours! Did you see that kid's pool? The slides, the whale, the "pirate" - they are going to love you for this tropical getaway. And, you've got things on your "to do list" (not like those icky lists from back home) - like some much needed time at the spa or dinner out sans kids. What else could you ask for while being in the beautiful Mayan Riviera: it's time you take the vacation you truly deserve!
"From check in to check out, this place was amazing! It caters to both kids as well as parents, with champagne at check in, a stocked refrigerator with aodas juice and mexican beer thats replenished dai..." – Beli
34 out of 45 (76%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.0
Service
4.0
Beaches & Pools
4.0
Dining Options
3.6
Room Comfort
4.2
"From check in to check out, this place was amazing! It caters to both kids as well as parents, with champagne at check in, a stocked refrigerator with aodas juice and mexican beer thats replenished dai..." – Beli
34 out of 45 (76%) customers would recommend this product to a friend.
All Customer Reviews
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June 16, 2019
Not recommended
This is the first review I ever wrote but felt I need to warn people. Overall this resort is poor at best. I’ll start with the positive then move on to why you should look at other resorts. As you could see from the pictures the place is beautiful. The pools are nice, it’s a huge place, I enjoyed most of the shows, the rooms are nice with a nice big jet bath tub. The swim out pool from the room is nice for an upgrade. Now this is why I was completely disappointed and actually spent most of the time thinking back to every other resort I’ve been to in Mexico that has been awesome and wishing we could go back. The food is the same horrible cafeteria food every single day. Although there are several buffets they all serve the exact same food every single day. My expectations got lower as the time passed for example I got excited when I was served warm food. They keep the food out way too long and it’s cold. The food is undercooked so much so that you can’t eat it such as the potatoes. The service is horrible. Almost every request I made I was told sorry, no. This is unacceptable. The workers and very unhappy. Anything you ask for anything it’s like they give you an attitude for asking. Room serve is the worst. I asked for bottled water at restaurants and at the bar and I was told it is bottled. And I said why isn’t it in a bottle than. Then I asked for bottled water in the room and I called 4 times and finally someone came by and dropped it off. Asking for anything is like pulling teeth. Oh and there’s no whole milk anywhere in the resort. I need milk for my small children and they have me some Artificial milk that you don’t even need to keep refrigerated. My kids didn’t want it so I was stuck giving them juice which also I was told at the buffet I can’t take more then one juice box. I’m so upset about this trip. I wish I could turn back time and actually read some of the reviews before I booked. I just looked at the pictures and the price was low. Pay a little more and trust me your money is well worth it. We leave tomorrow and I can’t wait to go home and eat warm normal food. If you want to be treated like a princess look elsewhere otherwise you’ll be treated like a peasant here.
Is advertised as 5 star hotel, and I wont give them even 3.
Rooms are very poor condition, not clean windows and mirrors show several finger prints everywhere.
At the terrace, there is plastic uncomfortable furniture, I was aware that is on the family section but that is not a reason to go low in quality.
I talked to the manager about it and he just offer to clean the room again, but if I wanted to get a better room I needed to pay $100.00 more p/night.
They gave me third level room no elevator and the access to stairs was far away to go somewhere it was a long walk.
I am very disappointed.
Beach got lots of sargassum and i could not enjoy the beach and the clear waters of the caribbean ocean
The experience on cheap Caribbean is fairly easy. But the hotel staff is not very informative when you first arrive. They dont even try to connect you with someone to show you the layout of the hotel or invite you to special events for the day. But once you try to explore on Your own you will find information guides by the dining room of either riviera or sunset. Both of those buffets are great. You have to keep in mind that they need to prepare food for hundreds of people , so don’t expect to get homemade guacamole. Please do yourself a favor and make the time to make reservations at their restaurants, they are all great. There is not variety in the kids menu, but they make it for the kiddos. Since the beach is full of seaweed my girls didn’t like bathing in it. Which is a bummer since you have to pay to use the beach when you get there. Fees that’s re enforced by el municipios., but you can always sign up for paid excursions. Which are totally worth it . ESP. Xcaret.
First, let me say that I do no usually participate in feedback/reviews. I'm an easy going traveler and am easily impressed with accommodations/experiences. I am writing this review because, as a traveler, I want others to know what they are getting with this resort.
Overall the resort was lovely and we enjoyed our stay. We loved the natural aspects of the resort - the Coati and monkey encounters we amazing! We did experience excellent service at times but, for the most part, the customer service was lacking. Per the front desk attendants, the Family Suite rooms only include bunk beds in rooms with King beds. The CheapCaribbean site indicates that all Family Suite rooms include bunk beds, with the choice of king bed or double beds. I selected double beds only to be shown to a room with double beds and a pull out sofa. I had to pay an additional $1000 to secure a room with bunk beds. Additionally, the men working the front desk seemed to take delight in my frustration.
Another example of lacking customer service came when we needed to change one of the names on our room reservation. It was a simple name change to match what was on the passport but they wouldn't allow us to check my sister in until the name was changed with their reservations department - but the reservations department was closed that day (Sunday). We had to jump through hoops and endure tremendous stress to finally work with a supervisor to get the name changed and check my sister in.
Another example was at the Pirates buffet. We never received good service there. Often times we had nothing to drink (not even the initial glass of water) and items were not restocked (no milk, no cereal, etc).
As for the food in the restaurants, the food was fine. The only complaint is that there was little variety. Expect to eat the same thing every day, day after day.
I would not recommend this resort.
Ask questions. Share answers. Get advice.
What's the best excursion? How much should you tip?
Ask a question about Family Club at Grand Riviera Princess or help someone else answer theirs.
Can you answer these questions?
9 questions, 35 answers.
does this all inclusive include meals & drinks? Also, how do I book for a family reunion vacation for a total of 11 people2 answers
3 years, 41 months ago
CT
This hotel is all-inclusive.
Features include:
-Accommodations as selected
-All meals and snacks
-Fun stuff for the kids - gift in the room & a themed-out pool
-Unlimited local alcoholic beverages, juices and soft drinks
Internal transportation
If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes. It's all inclusive. Depends on the time of year you want to travel, but book as soon as you can.
Nlbre
getting around resort5 answers
Is there inter resort shuttle service? We are traveling with a handicapped person and would need to get him around the resort as he can't walk long distances and need service to get him to the beach ,restaurants and back to room.
3 years, 41 months ago
California
The entire complex is huge, but they do have shuttles that carts guests around the property.
TimCC
There is a shuttle that runs up and down the resort off all day long
Mtnlover
Yes. I saw several people in wheelchairs and the staff was very helpful.
VeryBrown
There is a tram. I also saw someone in a wheel chair - assuming they have those for lone?
Nlbre
There is a shuttle , pretty much a golf cart that takes you one route, but I am sure that the hotel can make accommodations for personal care when you arrive. It thinks it’s best if take your own wheel chair.
Jennifer748
What's the difference between Family club at Grand Riviera Princess and the Grand Sunset Princess?5 answers
Are they the same hotel same location?
3 years, 40 months ago
Veronica
They are different resorts. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
They are at the same location, but the family club is a separate building with more perks for families with kids. It is all part of the same resort complex.
TaraVermont
Separate area with water park, buffet, and swimming especially for children. Still have access to the other areas.
Shean
They are on the same property there are 2 lobbies one for the riveria and one for sunset and there is a seperate check in for the family club. They do this to ease the congestion of check in and check out. The family club has the large kids club and is open until 11 at night. You must be staying in the family club to utilize the service or it is an additional charge if you are staying in the riveria or sunset sides. Everything else is common and can be used by anyone staying anywhere.
Mtnlover
Family Club is in the same resort complex. It's great if you have kids going along. The triple bunk beds allow great sleeping accomodations and the bathroom is big. Grand Sunset is on the east side of the complex. If you split the complex down the middle, the Sunset and Riviera sides are identical with each side having their own buffet area.
bankerbill45
How is the beach?5 answers
Is the beach clean and is the surf rough/
3 years, 38 months ago
New York
The 300 palm trees that line the coast of Grand Riviera Princess enhance the natural spectacular beach. The resort takes advantage of all the natural beauty of the area, as the gentle sloping beach and abundant white sand creates a privileged setting. The hotel is located three miles from Playa del Carmen beach. The surf all depends on the weather.
bthornton
Beautiful beach...a little rocky near shore.
Shean
Beach is clean. Last year when I was here it was loaded with seaweed. Not sure if it's seasonal or they took care of it. The beach sand is nice white sand, however, the ocean is manly sharp rocks that hurt like a B. Bring swim shoes
jpa162
The beach is clean and maintained daily. There is a beach bar, ample seating and shade. The water is not calm, but it is swimable for adults and children.
SSpring
Beach is ok. In July, there's lots of seaweed right now. Resort has lots of beach chairs compactly lined up. Sand is nice. Bar and food on beach. Surf isn't too rough - relatively shallow a good ways out.
Nlbre
Right now they have a lot of seaweed which makes the beach unattractive, but that is an issue all over playa del Carmen, Cancun and riviera maya. It’s nature, not the hotel’s/resort’s fault.
Jennifer748
Do they celebrate the day of the dead1 answer
I was wondering if the celebrate the day of the dead here like and festivals or anything
2 years, 29 months ago
Idaho
Resorts are constantly changing their event calendars. Please contact the resort for the most up to date information.
StevieCC
Does a 'Family Club Room' have access to all of the restaurants?5 answers
There is a disclaimer on some of the restaurants that it is not available to those staying in a Jr Suite category. Does a 'Family Club Room' have access to all the restaurants?
2 years, 29 months ago
USA
Please check with the resort directly for the most up to date information regarding restaurant selection. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes. You have access to everything on the resort including the kids club and water park which are only available free to Family Club customers.
SSpring
Yes, they have access to all of the restaurants and also to their own private smaller family buffet which was nice.
Mjennijenny
Yes
Ladydiana
All but the chill out bar. It is available but costs more.
MountainMamma
Is this Vegetarian Friendly resort4 answers
Can the resort customize the food options to vegetarian friendly folks?
2 years, 28 months ago
California
The resort offers many options for food. Please check with the resort directly for the most up to date information regarding food selection. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
YES
Gigsy
Yes - there are lots of vegetarian options.
Nlbre
There are always vegetarian options available at their restaurants or buffets
Jennifer748
Is it a private beach?3 answers
2 years, 26 months ago
chicago
NO
Gigsy
It is a beach for the hotel guests, but there were very few local vendors selling goods and services.
Mjennijenny
Other folks from other nearby resorts can walk down the beach, but the amenities are private - you must wear a resort bracelet.
Nlbre
do the family club pool side rooms hold 2 adults and 3 children5 answers
1 year, 21 months ago
louloou
Yes. Ours had a king size bed and a bunk bed with a trundle (ie 3 single beds)
Blondemomzen
They do I recommend getting the king bed with the bunk beds. The bunk beds have 3 levels. The king is big enough for the one who doesn’t want to sleep alone. YES
Freshj
Yes up to 5 or 6
Ladydiana
Yes
MountainMamma
Yes
Breal
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Room Information
The Family Club at Grand Riviera Princess boasts 144 decked-out, family friendly suites, with 40 having direct access to the pool. All rooms come with a Jacuzzi, satellite TV, iPod docking stations, flat screen televisions, special children's channels for the kids, juices in the mini bar, a special gift for the kids and a private balcony or patio.
The attentive staff really create a great experience with how much effort they put towards your family, it's a trip you won't soon forget.
What We'd Change
The entire complex is huge, but they have you covered with a resort shuttle that carts guests around the property so you can save your energy for the beach.
Why You Should Go
The Family Club at Grand Riviera Princess is a mecca of fun and relaxation for the entire family. With such a great staff, amazing rooms and amenities everyone will love, you'll have trouble finding a reason not to go.
Available Amenities
Tour Assistance
Car Rental Available
Beach
Beach Bar
Business Center ($)
Cable/Satellite TV
Babysitting/Child Care ($)
Children's Activities
Children's Pool
Concierge Services
Conference Facilities ($)
Cribs Available on Request
Currency Exchange
Fitness/Exercise Room
Gift Shop
Jacuzzi
Kids Club
Laundry Services ($)
Lounge Chairs/Umbrellas
Nightly Entertainment
Scuba Certification ($)
Snorkeling
Swim-Up Bar(s)
Internet Access ($)
Swimming Pool(s)
Tennis Court(s)
Shuttle Service
Sailing
Basketball
Spa Services ($)
Porter/Bellhop
Multilingual Staff
Elevators
Teen Club
Wedding Services ($)
13 Bars/Lounges
13 Restaurants
Honeymoon Packages ($)
Wireless Internet Access ($)
Introductory Scuba Lesson
Beauty Salon ($)
Handicap Facilities/Wheelchair Accessible
Evening Entertainment
Banquet Facilities ($)
Nearby Excursions & Attractions
Bars and Nightlife
Beach
Chichen Itza and Coba Ruins
Deep-Sea Fishing
Dining
Golf Course(s)
Horseback Riding
Mayan Ruins
Nightlife
Sailing
Scuba Diving
Shopping
Snorkeling
Watersports Rentals
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
Family Club at Grand Riviera Princess
Punta Bete, Km 296, Carretera Chetumal, Puerto Jaruez,
+52 98 48 77 3500
Hotel Description
The Family Club at Grand Riviera Princess: Kids Come First
Imagine this: a family vacay where the kids are fully taken care of so you don't need to worry about a thing - all those activities will keep them entertained for hours! Did you see that kid's pool? The slides, the whale, the "pirate" - they are going to love you for this tropical getaway. And, you've got things on your "to do list" (not like those icky lists from back home) - like some much needed time at the spa or dinner out sans kids. What else could you ask for while being in the beautiful Mayan Riviera: it's time you take the vacation you truly deserve!
This hotel is all-inclusive.
Features include:
Accommodations as selected
All meals and snacks
Fun stuff for the kids - gift in the room & a themed-out pool
Unlimited local alcoholic beverages, juices and soft drinks
Internal transportation
Free WiFi in all rooms and the lobby (only)
DINING
This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.
Verde Type: Buffet Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3pm; Dinner -
daily, 7pm-11pm Description: International buffet, air-conditioned, smoke-free
restaurant. Special diet, vegetarian-diet menus available on request. Dress code: Casual
Riviera Type: International Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3pm; Dinner -
daily, 7pm-11pm Description: International buffet, air-conditioned, smoke-free
restaurant. Special diet, vegetarian-diet menus available on request. Dress code: Casual
Negresco Type: Buffet Hours: Breakfast - daily, 7am-10:30am; Lunch - daily 12:30pm-3pm; Dinner -
daily 6pm-10pm Description: Located by the beach, this smoke-free, air-conditioned
restaurant offers an International buffet, special diet and vegetarian-diet
menus on request. Dress code: Casual
La Tortuga Type: Buffet Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3pm; Dinner -
daily, 6pm-10pm Description: Located by the beach, this smoke-free, air-conditioned
restaurant offers an International buffet, special diet and vegetarian-diet
menus on request. Dress code: Casual
La Vaqueria Type: Grill Hours: Daily, 6pm-11pm Description: A la carte, air-conditioned and smoke-free restaurant that
offers special diet, vegetarian-diet menus available on request. Reservations
are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.
Le Fleur Type: Gourmet Hours: Daily, 6pm-11pm Description: A la carte air-conditioned, smoke-free restaurant serving
International gourmet specialties, as well as special diet, vegetarian menus on
request. Not available to guests booked in a Jr. Suite room category.
Reservations are required. Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.
Mama Mia Type: Italian Hours: Daily, 6pm-11pm Description: A la carte, air-conditioned restaurant. Located in front of
the central court, this smoke-free restaurant offers special diet,
vegetarian-diet menus on request. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.
La Hacienda Type: Mexican Hours: Daily, 6pm-11pm Description: A la carte, air-conditioned, smoke-free restaurant located
in front of the central court. Special diet, vegetarian-diet menus available on
request. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.
La Fondue Type: Swiss Hours: Daily, 7pm-11pm Description: A la carte, air-conditioned restaurant located in front of
the pool. This smoke-free venue offers special diet and vegetarian menus on
request. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.
Las Olas Type: Seafood Hours: Daily, 6pm-11pm Description: A la carte air-conditioned, smoke-free restaurant located
in front of the pool and serving seafood specialties. Special diet,
vegetarian-diet menus available on request. Not available to clients booked in
a Jr. Suite room category. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.
Tapas Lounge Type: Spanish Hours: Daily, 6pm-11pm Description: A la carte, air-conditioned restaurant. Reservations are
required. Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.
Miso Type: Asian Hours: Daily, 6pm-11pm Description: A la carte, air-conditioned, smoke-free restaurant. Special
diet, vegetarian-diet menus available on request. Not available to clients
booked in a Jr. Suite room category. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.
Chill Out Bar Type: Thai Hours: Breakfast, Lunch - daily, 9am-5pm; Dinner - daily, 6pm-11pm Description: A la carte, smoke-free, air-conditioned restaurant located
at the beach. This restaurant is available at an additional cost. Reservations
are required. Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.
Ice Cream Parlor Type: Ice Cream Hours: Open daily Description: Exclusive to Family Club Princess, the ice cream shop offers a variety of flavors.
All hours are subject to change
BARS/NIGHTLIFE
5th Avenue Sports Bar
Near the Sunset lobby; Daily, 24 hours.
Areito Bar
Inside the Areito Disco. Daily, 10:30pm-2am.
Relax Pool Bar
In the pool (Lagunas Villas). Daily, 10am-6pm.
Fantasy Pool Bar
Daily, 10am-6pm.
Maya
In the Riviera pool. Daily, 7am-6pm.
Tequila
Located in the Sunset pool. Daily, 7am-6pm.
Lobby Bar
In Riviera & Sunset lobbies. Daily, 8am-midnight.
Platinum
Riviera and Sunset. Daily, 7am-11pm.
Theater Bar
In the theater. Daily, 9pm-10:30pm.
Poquito
Beach bar. Daily, 10am-6pm.
Punta Bete
Daily, 6pm-11pm.
Chactemal
Daily, 6pm-11pm.
Chill-Out Bar
Located on the beach. Daily, 6pm-11pm.
BEACH
The 300 palm trees that line the coast of Grand Riviera Princess enhance the
natural spectacular beach. The resort takes advantage of all the natural beauty
of the area, as the gentle sloping beach and abundant white sand creates a
privileged setting. The hotel is located three miles from Playa del Carmen
beach.
POOLS
Catch some rays at one of the resorts 12 swimming pools. With 9 main pools and 4 children's pools, the whole family is bound to have fun.
SPORTS/ACTIVITIES
Water
Scuba lesson
Snorkeling
Kayaking
Windsurfing
Land
Archery (18+)
Tennis
Paddle courts
Multi-use court
Fitness center
Aerobics
Golf
Golf packages are available and special rates are offered to Princess
clients.
INTERNET
Grand Riviera Princess offers a Wi-Fi service in the rooms and some areas of the hotel for an additional charge.
SPA SERVICES
Spa Princess is divided in five zones representing the continents. Daily,
8am-6:45pm.
America, Polysensorial room
Asia, Roman baths
Europe, Finnish spa
Africa, Turkish baths
Oceania, Underwater massage pool
In addition:
Vitality spa
The Garden of the senses
Temazcal, Mayan steam baths
Treatment zone:
Beauty
Hairdressing
Individual massage cabins
Double massage cabins
WEDDING/HONEYMOON
Personalized programs are available for couples who choose Grand Riviera
Princess for their wedding. Honeymoon packages and amenities are offered, as
well. Please contact the hotel directly for more information.
CHILD CARE
Children enjoy the mini club with a full range of daily activities and nightly
entertainment (ages 4-12) while teens revel in the Funtastic Teen's Club (ages
13-17).Daily, 10am-5pm.
Outside area with games
Club house
Swimming pool
Mini club, Evening (ages 12-17) Daily 7pm-11pm.
Mini Disco
Mini Theater
Room with video games
ADDITIONAL INFORMATION
Location
One hour south of Cancun International Airport.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and
Costa Rica may put limits on the use of motorized water sports, and loud
music.
All hours, fees, amenities, information and services are subject to change without notice.
