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Imagine this: a family vacay where the kids are fully taken care of so you don't need to worry about a thing - all those
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Imagine this: a family vacay where the kids are fully taken care of so you don't need to worry about a thing - all those activities will keep them entertained for hours! Did you see that kid's pool? The slides, the whale, the "pirate" - they are going to love you for this tropical getaway. And, you've got things on your "to do list" (not like those icky lists from back home) - like some much needed time at the spa or dinner out sans kids. What else could you ask for while being in the beautiful Mayan Riviera: it's time you take the vacation you truly deserve!
"From check in to check out, this place was amazing! It caters to both kids as well as parents, with champagne at check in, a stocked refrigerator with aodas juice and mexican beer thats replenished dai..." – Beli
38 out of 53 (72%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
3.9
Service
3.9
Beaches & Pools
3.9
Dining Options
3.5
Room Comfort
4.1
"From check in to check out, this place was amazing! It caters to both kids as well as parents, with champagne at check in, a stocked refrigerator with aodas juice and mexican beer thats replenished dai..." – Beli
38 out of 53 (72%) customers would recommend this product to a friend.
All Customer Reviews
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January 22, 2020
Great for kids
We were very nervous traveling out of country with our children for the first time; ages 4, 7, and 9. We were looking for a family-friendly resort where we adults could relax as well. As a family of 5, it is hard to find resorts where we only need one room so the king bed with the Trundle Bunkbed was a huge plus for us. I also would HIGHLY recommend upgrading to the swim-out suite, worth every penny and then some. The beach would have been awesome if it wasn't for the massive seaweed problem. It's not the resorts fault and they try to clean it as best they can, but it's just too much. I hear all of the resorts in the area are struggling with this issue. Again, having the swim-out suite made up for no real 'beach-day'. They offer fun, kid-friendly shows at night! We saw a live play of Moana and Aladdin when we were there along with a cool fire show. Overall, the resort was great in accommodating families. The food was okay, nothing great, but okay. The separate pirate buffet was good and close by when needed and we visited the Ice Cream Shoppe after every meal! We are looking to book this same resort chain (with the family club addition) in Punta Cana this year because we loved and trust in the Princess Family Clubs after this trip.
This vacation was the biggest disappointment ever. Starting with the hotel, everything was so far away, there were bed bugs in our rooms, my kids had bites everywhere in their bodies. The Beach was the biggest disappointment, nothing like the pictures show, the water was brown, and smelled disgusting. The buffet had the same food every single day, not 4 ✰ food at all. The sales people drove us crazy every single day. The scammers trying to sell us time shares were super annoying, and wouldn’t stop approaching us and wasting our valuable time.
The drinks were really bad, the “water park” a joke.
I have nothing good to say except that the people that works there were super nice and polite and that’s the reason why we always pick Mexico, but for sure we are never going back to this hotel or recommend it to anyone. I regret spending all of my savings to go to this hotel.
This was our first family trip with our two boys (ages 7 and 6). My husband and I travel each year to a new destination. After reading reviews, we decided to book this resort. However, we were very disappointed. Even though our experience was "okay" at best, we did experience some positives at the resort. For instance, the beach was beautiful and very well maintained. I booked a massage on the beach and it was probably one of the most relaxing and best massages I have received. The workout facility is amazing and by far the best gym I have experienced at a resort. The downfalls were the restaurants and maid service. We made reservations each night and the French restaurant took over two hours. Also, our food was consistently served warm or cold. The worst part of our trip was our cash being stolen from our room. We left it hidden in the room and our things were rummaged through while we were out of the room. The hotel did nothing to help us. Luckily, my children had a blast.
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Can you answer these questions?
9 questions, 35 answers.
does this all inclusive include meals & drinks? Also, how do I book for a family reunion vacation for a total of 11 people2 answers
4 years, 49 months ago
CT
This hotel is all-inclusive.
Features include:
-Accommodations as selected
-All meals and snacks
-Fun stuff for the kids - gift in the room & a themed-out pool
-Unlimited local alcoholic beverages, juices and soft drinks
Internal transportation
If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes. It's all inclusive. Depends on the time of year you want to travel, but book as soon as you can.
Nlbre
getting around resort5 answers
Is there inter resort shuttle service? We are traveling with a handicapped person and would need to get him around the resort as he can't walk long distances and need service to get him to the beach ,restaurants and back to room.
3 years, 48 months ago
California
The entire complex is huge, but they do have shuttles that carts guests around the property.
TimCC
There is a shuttle that runs up and down the resort off all day long
Mtnlover
Yes. I saw several people in wheelchairs and the staff was very helpful.
VeryBrown
There is a tram. I also saw someone in a wheel chair - assuming they have those for lone?
Nlbre
There is a shuttle , pretty much a golf cart that takes you one route, but I am sure that the hotel can make accommodations for personal care when you arrive. It thinks it’s best if take your own wheel chair.
Jennifer748
What's the difference between Family club at Grand Riviera Princess and the Grand Sunset Princess?5 answers
Are they the same hotel same location?
3 years, 47 months ago
Veronica
They are different resorts. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
They are at the same location, but the family club is a separate building with more perks for families with kids. It is all part of the same resort complex.
TaraVermont
Separate area with water park, buffet, and swimming especially for children. Still have access to the other areas.
Shean
They are on the same property there are 2 lobbies one for the riveria and one for sunset and there is a seperate check in for the family club. They do this to ease the congestion of check in and check out. The family club has the large kids club and is open until 11 at night. You must be staying in the family club to utilize the service or it is an additional charge if you are staying in the riveria or sunset sides. Everything else is common and can be used by anyone staying anywhere.
Mtnlover
Family Club is in the same resort complex. It's great if you have kids going along. The triple bunk beds allow great sleeping accomodations and the bathroom is big. Grand Sunset is on the east side of the complex. If you split the complex down the middle, the Sunset and Riviera sides are identical with each side having their own buffet area.
bankerbill45
How is the beach?5 answers
Is the beach clean and is the surf rough/
3 years, 45 months ago
New York
The 300 palm trees that line the coast of Grand Riviera Princess enhance the natural spectacular beach. The resort takes advantage of all the natural beauty of the area, as the gentle sloping beach and abundant white sand creates a privileged setting. The hotel is located three miles from Playa del Carmen beach. The surf all depends on the weather.
bthornton
Beautiful beach...a little rocky near shore.
Shean
Beach is clean. Last year when I was here it was loaded with seaweed. Not sure if it's seasonal or they took care of it. The beach sand is nice white sand, however, the ocean is manly sharp rocks that hurt like a B. Bring swim shoes
jpa162
The beach is clean and maintained daily. There is a beach bar, ample seating and shade. The water is not calm, but it is swimable for adults and children.
SSpring
Beach is ok. In July, there's lots of seaweed right now. Resort has lots of beach chairs compactly lined up. Sand is nice. Bar and food on beach. Surf isn't too rough - relatively shallow a good ways out.
Nlbre
Right now they have a lot of seaweed which makes the beach unattractive, but that is an issue all over playa del Carmen, Cancun and riviera maya. It’s nature, not the hotel’s/resort’s fault.
Jennifer748
Do they celebrate the day of the dead1 answer
I was wondering if the celebrate the day of the dead here like and festivals or anything
3 years, 36 months ago
Idaho
Resorts are constantly changing their event calendars. Please contact the resort for the most up to date information.
StevieCC
Does a 'Family Club Room' have access to all of the restaurants?5 answers
There is a disclaimer on some of the restaurants that it is not available to those staying in a Jr Suite category. Does a 'Family Club Room' have access to all the restaurants?
2 years, 36 months ago
USA
Please check with the resort directly for the most up to date information regarding restaurant selection. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes. You have access to everything on the resort including the kids club and water park which are only available free to Family Club customers.
SSpring
Yes, they have access to all of the restaurants and also to their own private smaller family buffet which was nice.
Mjennijenny
Yes
Ladydiana
All but the chill out bar. It is available but costs more.
MountainMamma
Is this Vegetarian Friendly resort4 answers
Can the resort customize the food options to vegetarian friendly folks?
2 years, 35 months ago
California
The resort offers many options for food. Please check with the resort directly for the most up to date information regarding food selection. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
YES
Gigsy
Yes - there are lots of vegetarian options.
Nlbre
There are always vegetarian options available at their restaurants or buffets
Jennifer748
Is it a private beach?3 answers
2 years, 33 months ago
chicago
NO
Gigsy
It is a beach for the hotel guests, but there were very few local vendors selling goods and services.
Mjennijenny
Other folks from other nearby resorts can walk down the beach, but the amenities are private - you must wear a resort bracelet.
Nlbre
do the family club pool side rooms hold 2 adults and 3 children5 answers
2 years, 28 months ago
louloou
Yes. Ours had a king size bed and a bunk bed with a trundle (ie 3 single beds)
Blondemomzen
They do I recommend getting the king bed with the bunk beds. The bunk beds have 3 levels. The king is big enough for the one who doesn’t want to sleep alone. YES
Freshj
Yes up to 5 or 6
Ladydiana
Yes
MountainMamma
Yes
Breal
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Room Information
The Family Club at Grand Riviera Princess boasts 144 decked-out, family friendly suites, with 40 having direct access to the pool. All rooms come with a Jacuzzi, satellite TV, iPod docking stations, flat screen televisions, special children's channels for the kids, juices in the mini bar, a special gift for the kids and a private balcony or patio.
The attentive staff really create a great experience with how much effort they put towards your family, it's a trip you won't soon forget.
What We'd Change
The entire complex is huge, but they have you covered with a resort shuttle that carts guests around the property so you can save your energy for the beach.
Why You Should Go
The Family Club at Grand Riviera Princess is a mecca of fun and relaxation for the entire family. With such a great staff, amazing rooms and amenities everyone will love, you'll have trouble finding a reason not to go.
Available Amenities
Tour Assistance
Car Rental Available
Beach
Beach Bar
Business Center ($)
Cable/Satellite TV
Babysitting/Child Care ($)
Children's Activities
Children's Pool
Concierge Services
Conference Facilities ($)
Cribs Available on Request
Currency Exchange
Fitness/Exercise Room
Gift Shop
Jacuzzi
Kids Club
Laundry Services ($)
Lounge Chairs/Umbrellas
Nightly Entertainment
Scuba Certification ($)
Snorkeling
Swim-Up Bar(s)
Internet Access ($)
Swimming Pool(s)
Tennis Court(s)
Shuttle Service
Sailing
Basketball
Spa Services ($)
Porter/Bellhop
Multilingual Staff
Elevators
Teen Club
Wedding Services ($)
13 Bars/Lounges
13 Restaurants
Honeymoon Packages ($)
Wireless Internet Access ($)
Introductory Scuba Lesson
Beauty Salon ($)
Handicap Facilities/Wheelchair Accessible
Evening Entertainment
Banquet Facilities ($)
Nearby Excursions & Attractions
Bars and Nightlife
Beach
Chichen Itza and Coba Ruins
Deep-Sea Fishing
Dining
Golf Course(s)
Horseback Riding
Mayan Ruins
Nightlife
Sailing
Scuba Diving
Shopping
Snorkeling
Watersports Rentals
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
Family Club at Grand Riviera Princess
Punta Bete, Km 296, Carretera Chetumal, Puerto Jaruez,
+52 98 48 77 3500
Hotel Description
The Family Club at Grand Riviera Princess: Kids Come First
Imagine this: a family vacay where the kids are fully taken care of so you don't need to worry about a thing - all those activities will keep them entertained for hours! Did you see that kid's pool? The slides, the whale, the "pirate" - they are going to love you for this tropical getaway. And, you've got things on your "to do list" (not like those icky lists from back home) - like some much needed time at the spa or dinner out sans kids. What else could you ask for while being in the beautiful Mayan Riviera: it's time you take the vacation you truly deserve!
This hotel is all-inclusive.
Features include:
Accommodations as selected
All meals and snacks
Fun stuff for the kids - gift in the room & a themed-out pool
Unlimited local alcoholic beverages, juices and soft drinks
Internal transportation
Free WiFi in all rooms and the lobby (only)
DINING
This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.
Verde Type: Buffet Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3pm; Dinner -
daily, 7pm-11pm Description: International buffet, air-conditioned, smoke-free
restaurant. Special diet, vegetarian-diet menus available on request. Dress code: Casual
Riviera Type: International Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3pm; Dinner -
daily, 7pm-11pm Description: International buffet, air-conditioned, smoke-free
restaurant. Special diet, vegetarian-diet menus available on request. Dress code: Casual
Negresco Type: Buffet Hours: Breakfast - daily, 7am-10:30am; Lunch - daily 12:30pm-3pm; Dinner -
daily 6pm-10pm Description: Located by the beach, this smoke-free, air-conditioned
restaurant offers an International buffet, special diet and vegetarian-diet
menus on request. Dress code: Casual
La Tortuga Type: Buffet Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3pm; Dinner -
daily, 6pm-10pm Description: Located by the beach, this smoke-free, air-conditioned
restaurant offers an International buffet, special diet and vegetarian-diet
menus on request. Dress code: Casual
La Vaqueria Type: Grill Hours: Daily, 6pm-11pm Description: A la carte, air-conditioned and smoke-free restaurant that
offers special diet, vegetarian-diet menus available on request. Reservations
are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.
Le Fleur Type: Gourmet Hours: Daily, 6pm-11pm Description: A la carte air-conditioned, smoke-free restaurant serving
International gourmet specialties, as well as special diet, vegetarian menus on
request. Not available to guests booked in a Jr. Suite room category.
Reservations are required. Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.
Mama Mia Type: Italian Hours: Daily, 6pm-11pm Description: A la carte, air-conditioned restaurant. Located in front of
the central court, this smoke-free restaurant offers special diet,
vegetarian-diet menus on request. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.
La Hacienda Type: Mexican Hours: Daily, 6pm-11pm Description: A la carte, air-conditioned, smoke-free restaurant located
in front of the central court. Special diet, vegetarian-diet menus available on
request. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.
La Fondue Type: Swiss Hours: Daily, 7pm-11pm Description: A la carte, air-conditioned restaurant located in front of
the pool. This smoke-free venue offers special diet and vegetarian menus on
request. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.
Las Olas Type: Seafood Hours: Daily, 6pm-11pm Description: A la carte air-conditioned, smoke-free restaurant located
in front of the pool and serving seafood specialties. Special diet,
vegetarian-diet menus available on request. Not available to clients booked in
a Jr. Suite room category. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.
Tapas Lounge Type: Spanish Hours: Daily, 6pm-11pm Description: A la carte, air-conditioned restaurant. Reservations are
required. Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.
Miso Type: Asian Hours: Daily, 6pm-11pm Description: A la carte, air-conditioned, smoke-free restaurant. Special
diet, vegetarian-diet menus available on request. Not available to clients
booked in a Jr. Suite room category. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.
Chill Out Bar Type: Thai Hours: Breakfast, Lunch - daily, 9am-5pm; Dinner - daily, 6pm-11pm Description: A la carte, smoke-free, air-conditioned restaurant located
at the beach. This restaurant is available at an additional cost. Reservations
are required. Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.
Ice Cream Parlor Type: Ice Cream Hours: Open daily Description: Exclusive to Family Club Princess, the ice cream shop offers a variety of flavors.
All hours are subject to change
BARS/NIGHTLIFE
5th Avenue Sports Bar
Near the Sunset lobby; Daily, 24 hours.
Areito Bar
Inside the Areito Disco. Daily, 10:30pm-2am.
Relax Pool Bar
In the pool (Lagunas Villas). Daily, 10am-6pm.
Fantasy Pool Bar
Daily, 10am-6pm.
Maya
In the Riviera pool. Daily, 7am-6pm.
Tequila
Located in the Sunset pool. Daily, 7am-6pm.
Lobby Bar
In Riviera & Sunset lobbies. Daily, 8am-midnight.
Platinum
Riviera and Sunset. Daily, 7am-11pm.
Theater Bar
In the theater. Daily, 9pm-10:30pm.
Poquito
Beach bar. Daily, 10am-6pm.
Punta Bete
Daily, 6pm-11pm.
Chactemal
Daily, 6pm-11pm.
Chill-Out Bar
Located on the beach. Daily, 6pm-11pm.
BEACH
The 300 palm trees that line the coast of Grand Riviera Princess enhance the
natural spectacular beach. The resort takes advantage of all the natural beauty
of the area, as the gentle sloping beach and abundant white sand creates a
privileged setting. The hotel is located three miles from Playa del Carmen
beach.
POOLS
Catch some rays at one of the resorts 12 swimming pools. With 9 main pools and 4 children's pools, the whole family is bound to have fun.
SPORTS/ACTIVITIES
Water
Scuba lesson
Snorkeling
Kayaking
Windsurfing
Land
Archery (18+)
Tennis
Paddle courts
Multi-use court
Fitness center
Aerobics
Golf
Golf packages are available and special rates are offered to Princess
clients.
INTERNET
Grand Riviera Princess offers a Wi-Fi service in the rooms and some areas of the hotel for an additional charge.
SPA SERVICES
Spa Princess is divided in five zones representing the continents. Daily,
8am-6:45pm.
America, Polysensorial room
Asia, Roman baths
Europe, Finnish spa
Africa, Turkish baths
Oceania, Underwater massage pool
In addition:
Vitality spa
The Garden of the senses
Temazcal, Mayan steam baths
Treatment zone:
Beauty
Hairdressing
Individual massage cabins
Double massage cabins
WEDDING/HONEYMOON
Personalized programs are available for couples who choose Grand Riviera
Princess for their wedding. Honeymoon packages and amenities are offered, as
well. Please contact the hotel directly for more information.
CHILD CARE
Children enjoy the mini club with a full range of daily activities and nightly
entertainment (ages 4-12) while teens revel in the Funtastic Teen's Club (ages
13-17).Daily, 10am-5pm.
Outside area with games
Club house
Swimming pool
Mini club, Evening (ages 12-17) Daily 7pm-11pm.
Mini Disco
Mini Theater
Room with video games
ADDITIONAL INFORMATION
Location
One hour south of Cancun International Airport.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and
Costa Rica may put limits on the use of motorized water sports, and loud
music.
All hours, fees, amenities, information and services are subject to change without notice.
