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Imagine this: a family vacay where the kids are fully taken care of so you don't need to worry about a thing - all those
...
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Imagine this: a family vacay where the kids are fully taken care of so you don't need to worry about a thing - all those activities will keep them entertained for hours! Did you see that kid's pool? The slides, the whale, the "pirate" - they are going to love you for this tropical getaway. And, you've got things on your "to do list" (not like those icky lists from back home) - like some much needed time at the spa or dinner out sans kids. What else could you ask for while being in the beautiful Mayan Riviera: it's time you take the vacation you truly deserve!
"From check in to check out, this place was amazing! It caters to both kids as well as parents, with champagne at check in, a stocked refrigerator with aodas juice and mexican beer thats replenished dai..." – Beli
20 out of 25 (80%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.3
Service
4.1
Beaches & Pools
4.2
Dining Options
3.8
Room Comfort
4.1
"From check in to check out, this place was amazing! It caters to both kids as well as parents, with champagne at check in, a stocked refrigerator with aodas juice and mexican beer thats replenished dai..." – Beli
20 out of 25 (80%) customers would recommend this product to a friend.
All Customer Reviews
Loading...1-4 of 21 reviews. Sort by
August 14, 2017
Needs a little love....
Overall this resort is decent at best. We needed a resort that would hold our family of 5 which is very hard to find. It was nice having the space for our family.
All of the staff we interacted with were very friendly! No complaints whatsoever!
The rooms are very nice and spacious. Everything was kept very clean. The bathroom was also very large with 2 sinks and a large shower, separate toilet room and bathtub.
The beds left a lot to be desired. One of the most uncomfortable beds ever.
As far as the food is concerned, the dinners you make reservations for were amazing! The food was delicious and all of the staff was great! The buffet breakfast & lunches were decent.
The beach was wonderful, a bit of a walk since the resort is so large, but very well kept. The pools on the other hand were disappointing as they are in desperate need of renovation. There were missing tiles everywhere, and my daughter and I ended up cutting our feet on some of them! The pools really need to be completely redone.
We stayed for 10 days and enjoyed it.... but unfortunately with so much of that resort really needing some work, we wouldn't stay here again unless a remodel was done. :)
The stay was comfortable. The rooms are decent and accommodating for families of 5. They need some updating though. The sheets and towels almost daily had some sort of stain on them. That's a turn off. The shower fluctuated a lot between hot and cold. The air conditioner was loud, but perhaps that's just me as I am a light sleeper. We had ants in our room day 1. We were given a bottle of Raid to take care of it.
It's a large complex, but there's a tram that takes you around. There's also an activities calendar. Some of those were ok. Shows were fun for the kids but I was unimpressed.
Buffet food was typical and okay. The restaurants were better.
The pools were warm and generally clean.
The beach was congested. I didn't love all the chairs lined up compact. Lots of seaweed. People constantly walking around selling stuff. Not relaxing. Disappointed.
Staff were generally friendly.
They offer tour options but didn't go on any.
Water sports offered confine you to a very limited area. The "kayaking" isn't really kayaking.
It was an ok trip, but I won't be planning a return any time soon.
Transfer to and from hotel was easy - we also booked that through Cheap Caribbean.
Everything was great Services was great the people was great really enjoyed my vacation couldn't ask for a better Resort the only downfall was the cancellation of the flight the day that I came back and also a 10 and a half hour delay from Delta airline but other than the vaction was perfect
This hotel was wonderful. I enjoyed staying here over 7 days with my husband and two boys ages 14 and 7. Here is my review:
Overall hotel - great! The staff at this hotel really thinks of everything. I am a person who really focuses on cleanliness and this hotel did great. During our stay I observed the staff keeping the grounds spotless. I saw no trash and the common areas were great at all times, morning, noon, and night. I can honestly say each person on the staff I encountered was friendly and willing to help with anything I needed.
Value - I think that I really did get my money's worth here. Including hotel, meals, drinks, and entertainment for 4 people really adds up and I feel like I saved money by choosing all inclusive.
Beach - There are rocks in the water for sure. More than other beaches in the Caribbean I have visited. Water shoes did help somewhat but this is a downfall for me. Other wise, the beach always had chairs and areas to relax. The surf was a little rough but not unswimable. This may be an issue for those with little ones.
Pools - great. Many options. We has a Family swim out room and it was well worth the price! Every day we were able to enjoy a semi-private pool right outside of our patio. It was a great option for our family so that people who wanted to rest could do so in the room or on the patio while those who wanted to do something could be in the pool. There were also very few people in this pool which we liked. The main pools were kind of loud for our taste and this pool in the family area was much more our speed. There are calmer and crazier pools throughout the property so there are a lot of options.
Dining - A small issue here. The a la carte restaurants are great but the buffets were lacking taste. While the food is presented beautify and the service is great, there is a major difference in the food taste at the buffet versus the taste of food in the restaurants. My recommendation here - book a la carte restaurants every night late enough that you can make the reservation so you do not have to eat at the buffets at both lunch and dinner times. Another issue we found was that the outdoor dining options were all the same. Burgers, hotdogs, fries. tacos. In order to go indoors to eat you must be dry. This presented an issue when we got tired of the burgers and hotdogs. We had to plan to dry off (30 mis or so) before we could go inside to eat. More outside dining options for lunch would be nice.
Rooms - these were great. Our room gave our family of 4 plenty of room. They were cleaned daily. My only criticism here is the floors are slick tile and it made getting in and out of the room while wet and hazard. We had to get beach towels and wipe the floor every day so no one slipped after coming in from swimming at the pool or beach.
Kids club - My boys liked going here and playing video games after dinner. It was a good way for them to relax, and for me and my husband to have an hour or so to ourselves to wind down from the day.
Spa - if you book within the first 24 hours of checking in they give you a discount. It's a nice discount. You also get an additional hour at the spa to enjoy the common areas (sauna, whirlpool, jet pool, and so on...) My husband booked an 80 minuet stress relief massage and he said the entire experience was great.
So many things to do here! We will go back again.
Ask questions. Share answers. Get advice.
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Ask a question about Family Club at Grand Riviera Princess or help someone else answer theirs.
Can you answer these questions?
9 questions, 25 answers.
does this all inclusive include meals & drinks? Also, how do I book for a family reunion vacation for a total of 11 people2 answers
1 year, 20 months ago
CT
This hotel is all-inclusive.
Features include:
-Accommodations as selected
-All meals and snacks
-Fun stuff for the kids - gift in the room & a themed-out pool
-Unlimited local alcoholic beverages, juices and soft drinks
Internal transportation
If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes. It's all inclusive. Depends on the time of year you want to travel, but book as soon as you can.
Nlbre
getting around resort4 answers
Is there inter resort shuttle service? We are traveling with a handicapped person and would need to get him around the resort as he can't walk long distances and need service to get him to the beach ,restaurants and back to room.
1 year, 20 months ago
California
The entire complex is huge, but they do have shuttles that carts guests around the property.
TimCC
There is a shuttle that runs up and down the resort off all day long
Mtnlover
Yes. I saw several people in wheelchairs and the staff was very helpful.
VeryBrown
There is a tram. I also saw someone in a wheel chair - assuming they have those for lone?
Nlbre
What's the difference between Family club at Grand Riviera Princess and the Grand Sunset Princess?5 answers
Are they the same hotel same location?
1 year, 19 months ago
Veronica
They are different resorts. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
They are at the same location, but the family club is a separate building with more perks for families with kids. It is all part of the same resort complex.
TaraVermont
Separate area with water park, buffet, and swimming especially for children. Still have access to the other areas.
Shean
They are on the same property there are 2 lobbies one for the riveria and one for sunset and there is a seperate check in for the family club. They do this to ease the congestion of check in and check out. The family club has the large kids club and is open until 11 at night. You must be staying in the family club to utilize the service or it is an additional charge if you are staying in the riveria or sunset sides. Everything else is common and can be used by anyone staying anywhere.
Mtnlover
Family Club is in the same resort complex. It's great if you have kids going along. The triple bunk beds allow great sleeping accomodations and the bathroom is big. Grand Sunset is on the east side of the complex. If you split the complex down the middle, the Sunset and Riviera sides are identical with each side having their own buffet area.
bankerbill45
How is the beach?4 answers
Is the beach clean and is the surf rough/
1 year, 17 months ago
New York
The 300 palm trees that line the coast of Grand Riviera Princess enhance the natural spectacular beach. The resort takes advantage of all the natural beauty of the area, as the gentle sloping beach and abundant white sand creates a privileged setting. The hotel is located three miles from Playa del Carmen beach. The surf all depends on the weather.
bthornton
Beautiful beach...a little rocky near shore.
Shean
Beach is clean. Last year when I was here it was loaded with seaweed. Not sure if it's seasonal or they took care of it. The beach sand is nice white sand, however, the ocean is manly sharp rocks that hurt like a B. Bring swim shoes
jpa162
The beach is clean and maintained daily. There is a beach bar, ample seating and shade. The water is not calm, but it is swimable for adults and children.
SSpring
Beach is ok. In July, there's lots of seaweed right now. Resort has lots of beach chairs compactly lined up. Sand is nice. Bar and food on beach. Surf isn't too rough - relatively shallow a good ways out.
Nlbre
Do they celebrate the day of the dead1 answer
I was wondering if the celebrate the day of the dead here like and festivals or anything
8 months ago
Idaho
Resorts are constantly changing their event calendars. Please contact the resort for the most up to date information.
StevieCC
Does a 'Family Club Room' have access to all of the restaurants?3 answers
There is a disclaimer on some of the restaurants that it is not available to those staying in a Jr Suite category. Does a 'Family Club Room' have access to all the restaurants?
8 months ago
USA
Please check with the resort directly for the most up to date information regarding restaurant selection. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes. You have access to everything on the resort including the kids club and water park which are only available free to Family Club customers.
SSpring
Yes, they have access to all of the restaurants and also to their own private smaller family buffet which was nice.
Mjennijenny
Is this Vegetarian Friendly resort3 answers
Can the resort customize the food options to vegetarian friendly folks?
7 months ago
California
The resort offers many options for food. Please check with the resort directly for the most up to date information regarding food selection. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
YES
Gigsy
Yes - there are lots of vegetarian options.
Nlbre
Is it a private beach?3 answers
5 months ago
chicago
NO
Gigsy
It is a beach for the hotel guests, but there were very few local vendors selling goods and services.
Mjennijenny
Other folks from other nearby resorts can walk down the beach, but the amenities are private - you must wear a resort bracelet.
Nlbre
do the family club pool side rooms hold 2 adults and 3 children0 answers
4 days ago
louloou
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Contact our Customer Support team.
Room Information
The Family Club at Grand Riviera Princess boasts 144 decked-out, family friendly suites, with 40 having direct access to the pool. All rooms come with a Jacuzzi, satellite TV, iPod docking stations, flat screen televisions, special children's channels for the kids, juices in the mini bar, a special gift for the kids and a private balcony or patio.
The attentive staff really create a great experience with how much effort they put towards your family, it's a trip you won't soon forget.
What We'd Change
The entire complex is huge, but they have you covered with a resort shuttle that carts guests around the property so you can save your energy for the beach.
Why You Should Go
The Family Club at Grand Riviera Princess is a mecca of fun and relaxation for the entire family. With such a great staff, amazing rooms and amenities everyone will love, you'll have trouble finding a reason not to go.
Available Amenities
Tour Assistance
Car Rental Available
Beach
Beach Bar
Business Center ($)
Cable/Satellite TV
Babysitting/Child Care ($)
Children's Activities
Children's Pool
Concierge Services
Conference Facilities ($)
Cribs Available on Request
Currency Exchange
Fitness/Exercise Room
Gift Shop
Jacuzzi
Kids Club
Laundry Services ($)
Lounge Chairs/Umbrellas
Nightly Entertainment
Scuba Certification ($)
Snorkeling
Swim-Up Bar(s)
Internet Access ($)
Swimming Pool(s)
Tennis Court(s)
Shuttle Service
Sailing
Basketball
Spa Services ($)
Porter/Bellhop
Multilingual Staff
Elevators
Teen Club
Wedding Services ($)
13 Bars/Lounges
13 Restaurants
Honeymoon Packages ($)
Wireless Internet Access ($)
Introductory Scuba Lesson
Beauty Salon ($)
Handicap Facilities/Wheelchair Accessible
Evening Entertainment
Banquet Facilities ($)
Nearby Excursions & Attractions
Bars and Nightlife
Beach
Chichen Itza and Coba Ruins
Deep-Sea Fishing
Dining
Golf Course(s)
Horseback Riding
Mayan Ruins
Nightlife
Sailing
Scuba Diving
Shopping
Snorkeling
Watersports Rentals
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
Family Club at Grand Riviera Princess
Punta Bete, Km 296, Carretera Chetumal, Puerto Jaruez,
+52 98 48 77 3500
Hotel Description
The Family Club at Grand Riviera Princess: Kids Come First
Imagine this: a family vacay where the kids are fully taken care of so you don't need to worry about a thing - all those activities will keep them entertained for hours! Did you see that kid's pool? The slides, the whale, the "pirate" - they are going to love you for this tropical getaway. And, you've got things on your "to do list" (not like those icky lists from back home) - like some much needed time at the spa or dinner out sans kids. What else could you ask for while being in the beautiful Mayan Riviera: it's time you take the vacation you truly deserve!
This hotel is all-inclusive.
Features include:
Accommodations as selected
All meals and snacks
Fun stuff for the kids - gift in the room & a themed-out pool
Unlimited local alcoholic beverages, juices and soft drinks
Internal transportation
DINING
This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.
Verde Type: Buffet Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3pm; Dinner -
daily, 7pm-11pm Description: International buffet, air-conditioned, smoke-free
restaurant. Special diet, vegetarian-diet menus available on request. Dress code: Casual
Riviera Type: International Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3pm; Dinner -
daily, 7pm-11pm Description: International buffet, air-conditioned, smoke-free
restaurant. Special diet, vegetarian-diet menus available on request. Dress code: Casual
Negresco Type: Buffet Hours: Breakfast - daily, 7am-10:30am; Lunch - daily 12:30pm-3pm; Dinner -
daily 6pm-10pm Description: Located by the beach, this smoke-free, air-conditioned
restaurant offers an International buffet, special diet and vegetarian-diet
menus on request. Dress code: Casual
La Tortuga Type: Buffet Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3pm; Dinner -
daily, 6pm-10pm Description: Located by the beach, this smoke-free, air-conditioned
restaurant offers an International buffet, special diet and vegetarian-diet
menus on request. Dress code: Casual
La Vaqueria Type: Grill Hours: Daily, 6pm-11pm Description: A la carte, air-conditioned and smoke-free restaurant that
offers special diet, vegetarian-diet menus available on request. Reservations
are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.
Le Fleur Type: Gourmet Hours: Daily, 6pm-11pm Description: A la carte air-conditioned, smoke-free restaurant serving
International gourmet specialties, as well as special diet, vegetarian menus on
request. Not available to guests booked in a Jr. Suite room category.
Reservations are required. Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.
Mama Mia Type: Italian Hours: Daily, 6pm-11pm Description: A la carte, air-conditioned restaurant. Located in front of
the central court, this smoke-free restaurant offers special diet,
vegetarian-diet menus on request. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.
La Hacienda Type: Mexican Hours: Daily, 6pm-11pm Description: A la carte, air-conditioned, smoke-free restaurant located
in front of the central court. Special diet, vegetarian-diet menus available on
request. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.
La Fondue Type: Swiss Hours: Daily, 7pm-11pm Description: A la carte, air-conditioned restaurant located in front of
the pool. This smoke-free venue offers special diet and vegetarian menus on
request. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.
Las Olas Type: Seafood Hours: Daily, 6pm-11pm Description: A la carte air-conditioned, smoke-free restaurant located
in front of the pool and serving seafood specialties. Special diet,
vegetarian-diet menus available on request. Not available to clients booked in
a Jr. Suite room category. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.
Tapas Lounge Type: Spanish Hours: Daily, 6pm-11pm Description: A la carte, air-conditioned restaurant. Reservations are
required. Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.
Miso Type: Asian Hours: Daily, 6pm-11pm Description: A la carte, air-conditioned, smoke-free restaurant. Special
diet, vegetarian-diet menus available on request. Not available to clients
booked in a Jr. Suite room category. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.
Chill Out Bar Type: Thai Hours: Breakfast, Lunch - daily, 9am-5pm; Dinner - daily, 6pm-11pm Description: A la carte, smoke-free, air-conditioned restaurant located
at the beach. This restaurant is available at an additional cost. Reservations
are required. Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.
Ice Cream Parlor Type: Ice Cream Hours: Open daily Description: Exclusive to Family Club Princess, the ice cream shop offers a variety of flavors.
All hours are subject to change
BARS/NIGHTLIFE
5th Avenue Sports Bar
Near the Sunset lobby; Daily, 24 hours.
Areito Bar
Inside the Areito Disco. Daily, 10:30pm-2am.
Relax Pool Bar
In the pool (Lagunas Villas). Daily, 10am-6pm.
Fantasy Pool Bar
Daily, 10am-6pm.
Maya
In the Riviera pool. Daily, 7am-6pm.
Tequila
Located in the Sunset pool. Daily, 7am-6pm.
Lobby Bar
In Riviera & Sunset lobbies. Daily, 8am-midnight.
Platinum
Riviera and Sunset. Daily, 7am-11pm.
Theater Bar
In the theater. Daily, 9pm-10:30pm.
Poquito
Beach bar. Daily, 10am-6pm.
Punta Bete
Daily, 6pm-11pm.
Chactemal
Daily, 6pm-11pm.
Chill-Out Bar
Located on the beach. Daily, 6pm-11pm.
BEACH
The 300 palm trees that line the coast of Grand Riviera Princess enhance the
natural spectacular beach. The resort takes advantage of all the natural beauty
of the area, as the gentle sloping beach and abundant white sand creates a
privileged setting. The hotel is located three miles from Playa del Carmen
beach.
POOLS
Catch some rays at one of the resorts 12 swimming pools. With 9 main pools and 4 children's pools, the whole family is bound to have fun.
SPORTS/ACTIVITIES
Water
Scuba lesson
Snorkeling
Kayaking
Windsurfing
Land
Archery (18+)
Tennis
Paddle courts
Multi-use court
Fitness center
Aerobics
Golf
Golf packages are available and special rates are offered to Princess
clients.
INTERNET
Grand Riviera Princess offers a Wi-Fi service in the rooms and some areas of the hotel for an additional charge.
SPA SERVICES
Spa Princess is divided in five zones representing the continents. Daily,
8am-6:45pm.
America, Polysensorial room
Asia, Roman baths
Europe, Finnish spa
Africa, Turkish baths
Oceania, Underwater massage pool
In addition:
Vitality spa
The Garden of the senses
Temazcal, Mayan steam baths
Treatment zone:
Beauty
Hairdressing
Individual massage cabins
Double massage cabins
WEDDING/HONEYMOON
Personalized programs are available for couples who choose Grand Riviera
Princess for their wedding. Honeymoon packages and amenities are offered, as
well. Please contact the hotel directly for more information.
CHILD CARE
Children enjoy the mini club with a full range of daily activities and nightly
entertainment (ages 4-12) while teens revel in the Funtastic Teen's Club (ages
13-17).Daily, 10am-5pm.
Outside area with games
Club house
Swimming pool
Mini club, Evening (ages 12-17) Daily 7pm-11pm.
Mini Disco
Mini Theater
Room with video games
ADDITIONAL INFORMATION
Location
One hour south of Cancun International Airport.
A 5-night minimum stay is required for travel Dec 23, 2017 -Jan 1, 2018.
A 3-night minimum stay is required for travel Friday, Saturday, and Sunday April 20, 2017-Dec 22, 2017.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and
Costa Rica may put limits on the use of motorized water sports, and loud
music.
All hours, fees, amenities, information and services are subject to change without notice.
