Grand Riviera Princess All Suites Resort and Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

13328 reviews

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  Was great until...internal theft issue

  Just left Saturday.... Was victim of theft from my locked safe in room on last night there. So far hotel is blaming me. Told them found my $$ missing literally on the shuttle to lobby when I went give the bell man a tip. Both my wallet and wife's purse cleaned of every dollar (usd and cdn). 100 % safe was locked and we seen the money at 7pm when we went to our last dinner. Suspicious worker.mingling in hallway when we went for dinner. Came back around 11pm and went to bed..up at 230am for 3am shuttle to airport. Noticed all $ gone when offering a tip. Walked to front counter for checkout. Clerk didn't seem to concerned (as if this was ok and normal). Told me to report it to security (who was closed or nowhere around). I literally has 5 minutes to catch my shuttle. Anyways left and emailed hotel from Cancun airport and sent a msg immediately to the concierge. I was told since I didn't report it I was breaking their policy as they couldn't proof a theft occurred. I told them I realized my $ is history and will not be reimbursed however this shouldn't be happening and they ought to attempt to find the culptit(s). This was clearly an inside theft. I asked them to secure the hallway video immediately to retain it and get the door entry records. All I keep getting back in responses was "sorry for your inconvenience". It's not an inconvenience it's a theft ! It seems like they know if you're gone and not there in person to fill out a form they conclude their efforts. The room was new and finished in the last month. I recommend people do a google search of the hotel safes... I had no idea how easy it isto gain access with online codes. I suspect the hotel didn't change the default code as it was so new. All I know is that they got a good scam going and know to get you on your last day and upon departure the hotel won't investigate. Seems like they don't care but they really should as the criminal worker(s) have no place amongst the honest and hard workers there. Been there 2 times....would have been many more trips but now we will go somewhere else. Clearly we are not valued enough. Enough said. Good luck...don't use the safe and get and fanny pack! Maybe a nanny can for the room !

  Dec 22, 2025
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  Mexico Grand Riviera Princess

  This resort was awesome, there were 50 of us for a wedding and not too much to complain about. Even with construction on the resort it was still awesome. The picture shown here is our room and on this side of the resort there is no sunshine in the pool so the waster is always cold. (November). We still loved the swim out. next time we would ask for all day sun. The restaurants were very good especially Mama Mia. The beach was beautiful, could swim most days in the ocean. We did an excursion to swim with the turtles and see the cenotes, I would highly recommend, it was amazing.

  Dec 20, 2025
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  Be aware of what your paying for and what you will get

  We booked our vacation through WestJet vacations and wasn’t told anything about renovations on resort. Paid top dollar and get use of half resort. We actually booked at princess side but was put in sunset side due to renovations. Only one swim up bar available as others are all under construction. Not only do you have the eye sore of construction but you also have the noise. I complained to WestJet and still after 3 days haven’t heard anything back. I complained to front desk at resort and was offered an upgrade but only at an additional cost of over 1200 dollars. And this was after 3 different conversations with them and being told I could get 10/20 % off only if I agreed to do so within hr otherwise couldn’t guarantee me price. This is ridiculous to pay top dollar for half use of a resort. Wish I could ad the video of the jack hammering going on all day while you try to relax in the pool. Pics obviously don’t show the noise you experience.

  Dec 20, 2025
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  Fraud and not What we expected

  So when we arrived the first night they gave us their outdated rooms which is not what we payed for and they finally moved us to the updated room the next day…and while we were at the resort they kept charging our card 58$ dollars randomly..today is December 8th and they are still continuing to charge randomly..we spoke to front desk and they said they have no clue ..but it is a huge fraud that they are doing ..I do not recommend this place at all ..don’t let the pictures fool ya…I promise you will not be happy

  Dec 08, 2025
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  Disappointed stay

  ⭐️⭐️ Google Review – Grand Sunset Princess (Miami Riviera Cancun / Delta) We arrived two days ago and I want to share our honest experience so far. I’ll start with a few important concerns: 1. Safety issue with lighting: When you walk out of the rooms toward the elevators, many of the lightbulbs are not working. The entire area where the elevators are located is completely dark. It feels very unsafe to walk through a pitch-black hallway, especially in a hotel that was recently renovated. 2. Shower design flaw: The rooms themselves are beautiful, modern, and very clean. However, the shower has no shelf or ledge at all to place a bar of soap, shampoo, or anything. It makes no sense in a renovated room to leave guests without even a small spot to put their toiletries. 3. Restaurant signage: Every à la carte restaurant has no sign or name on the outside. You have no idea which restaurant is which unless you stop and ask. It would be so simple to add the names so guests don’t have to guess. 4. Hospitality could be better: We’ve been to Mexico many times, and usually the friendliness is outstanding. Unfortunately, the staff here hasn’t been as warm or welcoming as expected. 5. Honeymoon experience disappointment: We arrived as newlyweds and mentioned it at check-in. The front desk agent, Victoria, seemed surprised and even asked us to show our marriage certificate—something we obviously don’t carry around since we got married three days ago. It felt unnecessary and a bit disrespectful. No honeymoon acknowledgment or gesture was made, which was disappointing. ⸻ On a positive note: • The rooms are very clean and beautifully renovated. • The resort itself looks nice overall, though there is still a lot of construction happening. • The daytime entertainment, music, and pool games are excellent and do keep you busy. • The renovated areas of the restaurants look great. I will update this review as the week continues, but I hope management reads this and addresses some of these issues. There is potential for a great experience here, but several details need attention.

  Dec 03, 2025