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Family Club at Grand Riviera Princess

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $569 All-Inclusive
Info Customer Reviews Questions & Answers

Imagine this: a family vacay where the kids are fully taken care of so you don't need to worry about a thing - all those ... More

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Customer Rating 21 Reviews
Value
 
4.3
Service
 
4.1
Beaches & Pools
 
4.2
Dining Options
 
3.8
Room Comfort
 
4.1
4.1 out of 5
"From check in to check out, this place was amazing! It caters to both kids as well as parents, with champagne at check in, a stocked refrigerator with aodas juice and mexican beer thats replenished dai..." – Beli
20 out of 25 (80%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.3
Service
 
4.1
Beaches & Pools
 
4.2
Dining Options
 
3.8
Room Comfort
 
4.1
4.1 out of 5
"From check in to check out, this place was amazing! It caters to both kids as well as parents, with champagne at check in, a stocked refrigerator with aodas juice and mexican beer thats replenished dai..." – Beli
20 out of 25 (80%) customers would recommend this product to a friend.
Beach area
All Customer Reviews
1-4 of 21 reviews. Sort by
August 14, 2017
Needs a little love....

Overall this resort is decent at best. We needed a resort that would hold our family of 5 which is very hard to find. It was nice having the space for our family. All of the staff we interacted with were very friendly! No complaints whatsoever! The rooms are very nice and spacious. Everything was kept very clean. The bathroom was also very large with 2 sinks and a large shower, separate toilet room and bathtub. The beds left a lot to be desired. One of the most uncomfortable beds ever. As far as the food is concerned, the dinners you make reservations for were amazing! The food was delicious and all of the staff was great! The buffet breakfast & lunches were decent. The beach was wonderful, a bit of a walk since the resort is so large, but very well kept. The pools on the other hand were disappointing as they are in desperate need of renovation. There were missing tiles everywhere, and my daughter and I ended up cutting our feet on some of them! The pools really need to be completely redone. We stayed for 10 days and enjoyed it.... but unfortunately with so much of that resort really needing some work, we wouldn't stay here again unless a remodel was done. :)


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Overall Rating: 3
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
1.0
Dining Options
 
3.0
Room Comfort
 
2.0
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From: Ogden, UT
Age: 25-34
Travel: 1-2 trips/year

July 26, 2017
Decent family getaway

The stay was comfortable. The rooms are decent and accommodating for families of 5. They need some updating though. The sheets and towels almost daily had some sort of stain on them. That's a turn off. The shower fluctuated a lot between hot and cold. The air conditioner was loud, but perhaps that's just me as I am a light sleeper. We had ants in our room day 1. We were given a bottle of Raid to take care of it. It's a large complex, but there's a tram that takes you around. There's also an activities calendar. Some of those were ok. Shows were fun for the kids but I was unimpressed. Buffet food was typical and okay. The restaurants were better. The pools were warm and generally clean. The beach was congested. I didn't love all the chairs lined up compact. Lots of seaweed. People constantly walking around selling stuff. Not relaxing. Disappointed. Staff were generally friendly. They offer tour options but didn't go on any. Water sports offered confine you to a very limited area. The "kayaking" isn't really kayaking. It was an ok trip, but I won't be planning a return any time soon. Transfer to and from hotel was easy - we also booked that through Cheap Caribbean.


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Overall Rating: 3
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: PA
Age: 35-44
Travel: 1-2 trips/year

July 22, 2017
Vaction

Everything was great Services was great the people was great really enjoyed my vacation couldn't ask for a better Resort the only downfall was the cancellation of the flight the day that I came back and also a 10 and a half hour delay from Delta airline but other than the vaction was perfect


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Reno nv
Age: 35-44
Travel: 1-2 trips/year

June 13, 2017
Great hotel for all different types of travelers

This hotel was wonderful. I enjoyed staying here over 7 days with my husband and two boys ages 14 and 7. Here is my review: Overall hotel - great! The staff at this hotel really thinks of everything. I am a person who really focuses on cleanliness and this hotel did great. During our stay I observed the staff keeping the grounds spotless. I saw no trash and the common areas were great at all times, morning, noon, and night. I can honestly say each person on the staff I encountered was friendly and willing to help with anything I needed. Value - I think that I really did get my money's worth here. Including hotel, meals, drinks, and entertainment for 4 people really adds up and I feel like I saved money by choosing all inclusive. Beach - There are rocks in the water for sure. More than other beaches in the Caribbean I have visited. Water shoes did help somewhat but this is a downfall for me. Other wise, the beach always had chairs and areas to relax. The surf was a little rough but not unswimable. This may be an issue for those with little ones. Pools - great. Many options. We has a Family swim out room and it was well worth the price! Every day we were able to enjoy a semi-private pool right outside of our patio. It was a great option for our family so that people who wanted to rest could do so in the room or on the patio while those who wanted to do something could be in the pool. There were also very few people in this pool which we liked. The main pools were kind of loud for our taste and this pool in the family area was much more our speed. There are calmer and crazier pools throughout the property so there are a lot of options. Dining - A small issue here. The a la carte restaurants are great but the buffets were lacking taste. While the food is presented beautify and the service is great, there is a major difference in the food taste at the buffet versus the taste of food in the restaurants. My recommendation here - book a la carte restaurants every night late enough that you can make the reservation so you do not have to eat at the buffets at both lunch and dinner times. Another issue we found was that the outdoor dining options were all the same. Burgers, hotdogs, fries. tacos. In order to go indoors to eat you must be dry. This presented an issue when we got tired of the burgers and hotdogs. We had to plan to dry off (30 mis or so) before we could go inside to eat. More outside dining options for lunch would be nice. Rooms - these were great. Our room gave our family of 4 plenty of room. They were cleaned daily. My only criticism here is the floors are slick tile and it made getting in and out of the room while wet and hazard. We had to get beach towels and wipe the floor every day so no one slipped after coming in from swimming at the pool or beach. Kids club - My boys liked going here and playing video games after dinner. It was a good way for them to relax, and for me and my husband to have an hour or so to ourselves to wind down from the day. Spa - if you book within the first 24 hours of checking in they give you a discount. It's a nice discount. You also get an additional hour at the spa to enjoy the common areas (sauna, whirlpool, jet pool, and so on...) My husband booked an 80 minuet stress relief massage and he said the entire experience was great. So many things to do here! We will go back again.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Dallas, TX
Age: 25-34
Travel: 1-2 trips/year

Room Information

The Family Club at Grand Riviera Princess boasts 144 decked-out, family friendly suites, with 40 having direct access to the pool. All rooms come with a Jacuzzi, satellite TV, iPod docking stations, flat screen televisions, special children's channels for the kids, juices in the mini bar, a special gift for the kids and a private balcony or patio.

Room Details

Family Club Room
Hotel/Studio Unit Details

Family Club Room Pool
Hotel/Studio Unit Details

What's to Love

The attentive staff really create a great experience with how much effort they put towards your family, it's a trip you won't soon forget.
 

What We'd Change

The entire complex is huge, but they have you covered with a resort shuttle that carts guests around the property so you can save your energy for the beach.
 

Why You Should Go

The Family Club at Grand Riviera Princess is a mecca of fun and relaxation for the entire family. With such a great staff, amazing rooms and amenities everyone will love, you'll have trouble finding a reason not to go.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Beach Bar
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Scuba Certification ($)
  • Snorkeling
  • Swim-Up Bar(s)
  • Internet Access ($)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Shuttle Service
  • Sailing
  • Basketball
  • Spa Services ($)
  • Porter/Bellhop
  • Multilingual Staff
  • Elevators
  • Teen Club
  • Wedding Services ($)
  • 13 Bars/Lounges
  • 13 Restaurants
  • Honeymoon Packages ($)
  • Wireless Internet Access ($)
  • Introductory Scuba Lesson
  • Beauty Salon ($)
  • Handicap Facilities/Wheelchair Accessible
  • Evening Entertainment
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Chichen Itza and Coba Ruins
  • Deep-Sea Fishing
  • Dining
  • Golf Course(s)
  • Horseback Riding
  • Mayan Ruins
  • Nightlife
  • Sailing
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Watersports Rentals

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Family Club at Grand Riviera Princess

Punta Bete, Km 296, Carretera Chetumal, Puerto Jaruez,

+52 98 48 77 3500

Hotel Description

The Family Club at Grand Riviera Princess: Kids Come First

Imagine this: a family vacay where the kids are fully taken care of so you don't need to worry about a thing - all those activities will keep them entertained for hours! Did you see that kid's pool? The slides, the whale, the "pirate" - they are going to love you for this tropical getaway. And, you've got things on your "to do list" (not like those icky lists from back home) - like some much needed time at the spa or dinner out sans kids. What else could you ask for while being in the beautiful Mayan Riviera: it's time you take the vacation you truly deserve!

This hotel is all-inclusive.
Features include:

  • Accommodations as selected
  • All meals and snacks
  • Fun stuff for the kids - gift in the room & a themed-out pool
  • Unlimited local alcoholic beverages, juices and soft drinks
  • Internal transportation


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

Verde
Type: Buffet
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3pm; Dinner - daily, 7pm-11pm
Description: International buffet, air-conditioned, smoke-free restaurant. Special diet, vegetarian-diet menus available on request.
Dress code: Casual

Riviera
Type: International
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3pm; Dinner - daily, 7pm-11pm
Description: International buffet, air-conditioned, smoke-free restaurant. Special diet, vegetarian-diet menus available on request.
Dress code: Casual

Negresco
Type: Buffet
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily 12:30pm-3pm; Dinner - daily 6pm-10pm
Description: Located by the beach, this smoke-free, air-conditioned restaurant offers an International buffet, special diet and vegetarian-diet menus on request.
Dress code: Casual

La Tortuga
Type: Buffet
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3pm; Dinner - daily, 6pm-10pm
Description: Located by the beach, this smoke-free, air-conditioned restaurant offers an International buffet, special diet and vegetarian-diet menus on request.
Dress code: Casual

La Vaqueria
Type: Grill
Hours: Daily, 6pm-11pm
Description: A la carte, air-conditioned and smoke-free restaurant that offers special diet, vegetarian-diet menus available on request. Reservations are required.
Dress code:
Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Le Fleur
Type: Gourmet
Hours: Daily, 6pm-11pm
Description: A la carte air-conditioned, smoke-free restaurant serving International gourmet specialties, as well as special diet, vegetarian menus on request. Not available to guests booked in a Jr. Suite room category. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Mama Mia
Type: Italian
Hours: Daily, 6pm-11pm
Description: A la carte, air-conditioned restaurant. Located in front of the central court, this smoke-free restaurant offers special diet, vegetarian-diet menus on request. Reservations are required.
Dress code:
Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

La Hacienda
Type: Mexican
Hours: Daily, 6pm-11pm
Description: A la carte, air-conditioned, smoke-free restaurant located in front of the central court. Special diet, vegetarian-diet menus available on request. Reservations are required.
Dress code:
Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

La Fondue
Type: Swiss
Hours: Daily, 7pm-11pm
Description: A la carte, air-conditioned restaurant located in front of the pool. This smoke-free venue offers special diet and vegetarian menus on request. Reservations are required.
Dress code:
Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Las Olas
Type: Seafood
Hours: Daily, 6pm-11pm
Description: A la carte air-conditioned, smoke-free restaurant located in front of the pool and serving seafood specialties. Special diet, vegetarian-diet menus available on request. Not available to clients booked in a Jr. Suite room category. Reservations are required.
Dress code:
Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Tapas Lounge
Type: Spanish
Hours: Daily, 6pm-11pm
Description: A la carte, air-conditioned restaurant. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Miso
Type: Asian
Hours: Daily, 6pm-11pm
Description: A la carte, air-conditioned, smoke-free restaurant. Special diet, vegetarian-diet menus available on request. Not available to clients booked in a Jr. Suite room category. Reservations are required.
Dress code:
Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Chill Out Bar
Type: Thai
Hours: Breakfast, Lunch - daily, 9am-5pm; Dinner - daily, 6pm-11pm
Description: A la carte, smoke-free, air-conditioned restaurant located at the beach. This restaurant is available at an additional cost. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Ice Cream Parlor
Type: Ice Cream
Hours: Open daily
Description: Exclusive to Family Club Princess, the ice cream shop offers a variety of flavors.

All hours are subject to change



BARS/NIGHTLIFE

5th Avenue Sports Bar
Near the Sunset lobby; Daily, 24 hours.

Areito Bar
Inside the Areito Disco. Daily, 10:30pm-2am.

Relax Pool Bar
In the pool (Lagunas Villas). Daily, 10am-6pm.

Fantasy Pool Bar
Daily, 10am-6pm.

Maya
In the Riviera pool. Daily, 7am-6pm.

Tequila
Located in the Sunset pool. Daily, 7am-6pm.

Lobby Bar
In Riviera & Sunset lobbies. Daily, 8am-midnight.

Platinum
Riviera and Sunset. Daily, 7am-11pm.

Theater Bar
In the theater. Daily, 9pm-10:30pm.

Poquito
Beach bar. Daily, 10am-6pm.

Punta Bete
Daily, 6pm-11pm.

Chactemal
Daily, 6pm-11pm.

Chill-Out Bar
Located on the beach. Daily, 6pm-11pm.



BEACH

The 300 palm trees that line the coast of Grand Riviera Princess enhance the natural spectacular beach. The resort takes advantage of all the natural beauty of the area, as the gentle sloping beach and abundant white sand creates a privileged setting. The hotel is located three miles from Playa del Carmen beach.

POOLS

Catch some rays at one of the resorts 12 swimming pools. With 9 main pools and 4 children's pools, the whole family is bound to have fun.

SPORTS/ACTIVITIES

Water

  • Scuba lesson
  • Snorkeling
  • Kayaking
  • Windsurfing

Land

  • Archery (18+)
  • Tennis
  • Paddle courts
  • Multi-use court
  • Fitness center
  • Aerobics

Golf
Golf packages are available and special rates are offered to Princess clients.



INTERNET

Grand Riviera Princess offers a Wi-Fi service in the rooms and some areas of the hotel for an additional charge.

SPA SERVICES

Spa Princess is divided in five zones representing the continents. Daily, 8am-6:45pm.
  • America, Polysensorial room
  • Asia, Roman baths
  • Europe, Finnish spa
  • Africa, Turkish baths
  • Oceania, Underwater massage pool

In addition:

  • Vitality spa
  • The Garden of the senses
  • Temazcal, Mayan steam baths

Treatment zone:

  • Beauty
  • Hairdressing
  • Individual massage cabins
  • Double massage cabins


WEDDING/HONEYMOON

Personalized programs are available for couples who choose Grand Riviera Princess for their wedding. Honeymoon packages and amenities are offered, as well. Please contact the hotel directly for more information.

CHILD CARE

Children enjoy the mini club with a full range of daily activities and nightly entertainment (ages 4-12) while teens revel in the Funtastic Teen's Club (ages 13-17).Daily, 10am-5pm.
  • Outside area with games
  • Club house
  • Swimming pool

Mini club, Evening (ages 12-17) Daily 7pm-11pm.

  • Mini Disco
  • Mini Theater
  • Room with video games


ADDITIONAL INFORMATION

Location
One hour south of Cancun International Airport.

Check-In/Check-Out
Check-in: 3pm. Check-out: noon.

Minimum Stay

A 5-night minimum stay is required for travel Dec 23, 2017 -Jan 1, 2018.
A 3-night minimum stay is required for travel Friday, Saturday, and Sunday April 20, 2017-Dec 22, 2017.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.



All hours, fees, amenities, information and services are subject to change without notice.
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5 days, 4 nights
Travel Dates 9/26 - 12/22
Starting at $569 was $1089
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 3 days left to book!
5 days, 4 nights
Travel Dates 1/6 - 1/31
Starting at $879 was $1589
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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5 days, 4 nights
Travel Dates 2/1 - 4/1
Starting at $959 was $1589
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5 days, 4 nights
Travel Dates 4/2 - 4/30
Starting at $769 was $1299
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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