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Family Club at Grand Riviera Princess

Mexico - Riviera Maya

Our Rating

4 Nights with Air from $609 All-Inclusive
Info Customer Reviews Questions & Answers

Imagine this: a family vacay where the kids are fully taken care of so you don't need to worry about a thing - all those ... More

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Customer Rating 38 Reviews
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
3.6
Room Comfort
 
4.2
4 out of 5
"From check in to check out, this place was amazing! It caters to both kids as well as parents, with champagne at check in, a stocked refrigerator with aodas juice and mexican beer thats replenished dai..." – Beli
34 out of 45 (76%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
3.6
Room Comfort
 
4.2
4 out of 5
"From check in to check out, this place was amazing! It caters to both kids as well as parents, with champagne at check in, a stocked refrigerator with aodas juice and mexican beer thats replenished dai..." – Beli
34 out of 45 (76%) customers would recommend this product to a friend.
Last night beach kiss Beautiful family pic Beach area
All Customer Reviews
1-4 of 38 reviews. Sort by
June 16, 2019
Not recommended

This is the first review I ever wrote but felt I need to warn people. Overall this resort is poor at best. I’ll start with the positive then move on to why you should look at other resorts. As you could see from the pictures the place is beautiful. The pools are nice, it’s a huge place, I enjoyed most of the shows, the rooms are nice with a nice big jet bath tub. The swim out pool from the room is nice for an upgrade. Now this is why I was completely disappointed and actually spent most of the time thinking back to every other resort I’ve been to in Mexico that has been awesome and wishing we could go back. The food is the same horrible cafeteria food every single day. Although there are several buffets they all serve the exact same food every single day. My expectations got lower as the time passed for example I got excited when I was served warm food. They keep the food out way too long and it’s cold. The food is undercooked so much so that you can’t eat it such as the potatoes. The service is horrible. Almost every request I made I was told sorry, no. This is unacceptable. The workers and very unhappy. Anything you ask for anything it’s like they give you an attitude for asking. Room serve is the worst. I asked for bottled water at restaurants and at the bar and I was told it is bottled. And I said why isn’t it in a bottle than. Then I asked for bottled water in the room and I called 4 times and finally someone came by and dropped it off. Asking for anything is like pulling teeth. Oh and there’s no whole milk anywhere in the resort. I need milk for my small children and they have me some Artificial milk that you don’t even need to keep refrigerated. My kids didn’t want it so I was stuck giving them juice which also I was told at the buffet I can’t take more then one juice box. I’m so upset about this trip. I wish I could turn back time and actually read some of the reviews before I booked. I just looked at the pictures and the price was low. Pay a little more and trust me your money is well worth it. We leave tomorrow and I can’t wait to go home and eat warm normal food. If you want to be treated like a princess look elsewhere otherwise you’ll be treated like a peasant here.


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Overall Rating: 1
Value
 
2.0
Service
 
1.0
Beaches & Pools
 
3.0
Dining Options
 
1.0
Room Comfort
 
2.0
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From: California
Age: 35-44

June 5, 2019
disappointment

Is advertised as 5 star hotel, and I wont give them even 3. Rooms are very poor condition, not clean windows and mirrors show several finger prints everywhere. At the terrace, there is plastic uncomfortable furniture, I was aware that is on the family section but that is not a reason to go low in quality. I talked to the manager about it and he just offer to clean the room again, but if I wanted to get a better room I needed to pay $100.00 more p/night. They gave me third level room no elevator and the access to stairs was far away to go somewhere it was a long walk. I am very disappointed. Beach got lots of sargassum and i could not enjoy the beach and the clear waters of the caribbean ocean


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Overall Rating: 3
Value
 
2.0
Service
 
3.0
Beaches & Pools
 
1.0
Dining Options
 
4.0
Room Comfort
 
1.0
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From: Illinois
Age: 45-54
Travel: 1-2 trips/year

May 30, 2019
Playa del Carmen

The experience on cheap Caribbean is fairly easy. But the hotel staff is not very informative when you first arrive. They dont even try to connect you with someone to show you the layout of the hotel or invite you to special events for the day. But once you try to explore on Your own you will find information guides by the dining room of either riviera or sunset. Both of those buffets are great. You have to keep in mind that they need to prepare food for hundreds of people , so don’t expect to get homemade guacamole. Please do yourself a favor and make the time to make reservations at their restaurants, they are all great. There is not variety in the kids menu, but they make it for the kiddos. Since the beach is full of seaweed my girls didn’t like bathing in it. Which is a bummer since you have to pay to use the beach when you get there. Fees that’s re enforced by el municipios., but you can always sign up for paid excursions. Which are totally worth it . ESP. Xcaret.


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Overall Rating: 4
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
3.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: New York,NY
Age: 25-34
Travel: 1-2 trips/year

April 23, 2019
Pros and Cons

First, let me say that I do no usually participate in feedback/reviews. I'm an easy going traveler and am easily impressed with accommodations/experiences. I am writing this review because, as a traveler, I want others to know what they are getting with this resort. Overall the resort was lovely and we enjoyed our stay. We loved the natural aspects of the resort - the Coati and monkey encounters we amazing! We did experience excellent service at times but, for the most part, the customer service was lacking. Per the front desk attendants, the Family Suite rooms only include bunk beds in rooms with King beds. The CheapCaribbean site indicates that all Family Suite rooms include bunk beds, with the choice of king bed or double beds. I selected double beds only to be shown to a room with double beds and a pull out sofa. I had to pay an additional $1000 to secure a room with bunk beds. Additionally, the men working the front desk seemed to take delight in my frustration. Another example of lacking customer service came when we needed to change one of the names on our room reservation. It was a simple name change to match what was on the passport but they wouldn't allow us to check my sister in until the name was changed with their reservations department - but the reservations department was closed that day (Sunday). We had to jump through hoops and endure tremendous stress to finally work with a supervisor to get the name changed and check my sister in. Another example was at the Pirates buffet. We never received good service there. Often times we had nothing to drink (not even the initial glass of water) and items were not restocked (no milk, no cereal, etc). As for the food in the restaurants, the food was fine. The only complaint is that there was little variety. Expect to eat the same thing every day, day after day. I would not recommend this resort.


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Overall Rating: 2
Value
 
2.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
2.0
Room Comfort
 
4.0
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From: North Carolina
Age: 45-54
Travel: 3-6 trips/year

Room Information

The Family Club at Grand Riviera Princess boasts 144 decked-out, family friendly suites, with 40 having direct access to the pool. All rooms come with a Jacuzzi, satellite TV, iPod docking stations, flat screen televisions, special children's channels for the kids, juices in the mini bar, a special gift for the kids and a private balcony or patio.

Room Details

Family Club Room
Hotel/Studio Unit Details

Family Club Room Pool
Hotel/Studio Unit Details

What's to Love

The attentive staff really create a great experience with how much effort they put towards your family, it's a trip you won't soon forget.
 

What We'd Change

The entire complex is huge, but they have you covered with a resort shuttle that carts guests around the property so you can save your energy for the beach.
 

Why You Should Go

The Family Club at Grand Riviera Princess is a mecca of fun and relaxation for the entire family. With such a great staff, amazing rooms and amenities everyone will love, you'll have trouble finding a reason not to go.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Beach Bar
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Scuba Certification ($)
  • Snorkeling
  • Swim-Up Bar(s)
  • Internet Access ($)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Shuttle Service
  • Sailing
  • Basketball
  • Spa Services ($)
  • Porter/Bellhop
  • Multilingual Staff
  • Elevators
  • Teen Club
  • Wedding Services ($)
  • 13 Bars/Lounges
  • 13 Restaurants
  • Honeymoon Packages ($)
  • Wireless Internet Access ($)
  • Introductory Scuba Lesson
  • Beauty Salon ($)
  • Handicap Facilities/Wheelchair Accessible
  • Evening Entertainment
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Chichen Itza and Coba Ruins
  • Deep-Sea Fishing
  • Dining
  • Golf Course(s)
  • Horseback Riding
  • Mayan Ruins
  • Nightlife
  • Sailing
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Watersports Rentals

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Family Club at Grand Riviera Princess

Punta Bete, Km 296, Carretera Chetumal, Puerto Jaruez,

+52 98 48 77 3500

Hotel Description

The Family Club at Grand Riviera Princess: Kids Come First

Imagine this: a family vacay where the kids are fully taken care of so you don't need to worry about a thing - all those activities will keep them entertained for hours! Did you see that kid's pool? The slides, the whale, the "pirate" - they are going to love you for this tropical getaway. And, you've got things on your "to do list" (not like those icky lists from back home) - like some much needed time at the spa or dinner out sans kids. What else could you ask for while being in the beautiful Mayan Riviera: it's time you take the vacation you truly deserve!

This hotel is all-inclusive.
Features include:

  • Accommodations as selected
  • All meals and snacks
  • Fun stuff for the kids - gift in the room & a themed-out pool
  • Unlimited local alcoholic beverages, juices and soft drinks
  • Internal transportation
  • Free WiFi in all rooms and the lobby (only)


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

Verde
Type: Buffet
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3pm; Dinner - daily, 7pm-11pm
Description: International buffet, air-conditioned, smoke-free restaurant. Special diet, vegetarian-diet menus available on request.
Dress code: Casual

Riviera
Type: International
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3pm; Dinner - daily, 7pm-11pm
Description: International buffet, air-conditioned, smoke-free restaurant. Special diet, vegetarian-diet menus available on request.
Dress code: Casual

Negresco
Type: Buffet
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily 12:30pm-3pm; Dinner - daily 6pm-10pm
Description: Located by the beach, this smoke-free, air-conditioned restaurant offers an International buffet, special diet and vegetarian-diet menus on request.
Dress code: Casual

La Tortuga
Type: Buffet
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3pm; Dinner - daily, 6pm-10pm
Description: Located by the beach, this smoke-free, air-conditioned restaurant offers an International buffet, special diet and vegetarian-diet menus on request.
Dress code: Casual

La Vaqueria
Type: Grill
Hours: Daily, 6pm-11pm
Description: A la carte, air-conditioned and smoke-free restaurant that offers special diet, vegetarian-diet menus available on request. Reservations are required.
Dress code:
Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Le Fleur
Type: Gourmet
Hours: Daily, 6pm-11pm
Description: A la carte air-conditioned, smoke-free restaurant serving International gourmet specialties, as well as special diet, vegetarian menus on request. Not available to guests booked in a Jr. Suite room category. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Mama Mia
Type: Italian
Hours: Daily, 6pm-11pm
Description: A la carte, air-conditioned restaurant. Located in front of the central court, this smoke-free restaurant offers special diet, vegetarian-diet menus on request. Reservations are required.
Dress code:
Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

La Hacienda
Type: Mexican
Hours: Daily, 6pm-11pm
Description: A la carte, air-conditioned, smoke-free restaurant located in front of the central court. Special diet, vegetarian-diet menus available on request. Reservations are required.
Dress code:
Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

La Fondue
Type: Swiss
Hours: Daily, 7pm-11pm
Description: A la carte, air-conditioned restaurant located in front of the pool. This smoke-free venue offers special diet and vegetarian menus on request. Reservations are required.
Dress code:
Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Las Olas
Type: Seafood
Hours: Daily, 6pm-11pm
Description: A la carte air-conditioned, smoke-free restaurant located in front of the pool and serving seafood specialties. Special diet, vegetarian-diet menus available on request. Not available to clients booked in a Jr. Suite room category. Reservations are required.
Dress code:
Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Tapas Lounge
Type: Spanish
Hours: Daily, 6pm-11pm
Description: A la carte, air-conditioned restaurant. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Miso
Type: Asian
Hours: Daily, 6pm-11pm
Description: A la carte, air-conditioned, smoke-free restaurant. Special diet, vegetarian-diet menus available on request. Not available to clients booked in a Jr. Suite room category. Reservations are required.
Dress code:
Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Chill Out Bar
Type: Thai
Hours: Breakfast, Lunch - daily, 9am-5pm; Dinner - daily, 6pm-11pm
Description: A la carte, smoke-free, air-conditioned restaurant located at the beach. This restaurant is available at an additional cost. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Ice Cream Parlor
Type: Ice Cream
Hours: Open daily
Description: Exclusive to Family Club Princess, the ice cream shop offers a variety of flavors.

All hours are subject to change



BARS/NIGHTLIFE

5th Avenue Sports Bar
Near the Sunset lobby; Daily, 24 hours.

Areito Bar
Inside the Areito Disco. Daily, 10:30pm-2am.

Relax Pool Bar
In the pool (Lagunas Villas). Daily, 10am-6pm.

Fantasy Pool Bar
Daily, 10am-6pm.

Maya
In the Riviera pool. Daily, 7am-6pm.

Tequila
Located in the Sunset pool. Daily, 7am-6pm.

Lobby Bar
In Riviera & Sunset lobbies. Daily, 8am-midnight.

Platinum
Riviera and Sunset. Daily, 7am-11pm.

Theater Bar
In the theater. Daily, 9pm-10:30pm.

Poquito
Beach bar. Daily, 10am-6pm.

Punta Bete
Daily, 6pm-11pm.

Chactemal
Daily, 6pm-11pm.

Chill-Out Bar
Located on the beach. Daily, 6pm-11pm.



BEACH

The 300 palm trees that line the coast of Grand Riviera Princess enhance the natural spectacular beach. The resort takes advantage of all the natural beauty of the area, as the gentle sloping beach and abundant white sand creates a privileged setting. The hotel is located three miles from Playa del Carmen beach.

POOLS

Catch some rays at one of the resorts 12 swimming pools. With 9 main pools and 4 children's pools, the whole family is bound to have fun.

SPORTS/ACTIVITIES

Water

  • Scuba lesson
  • Snorkeling
  • Kayaking
  • Windsurfing

Land

  • Archery (18+)
  • Tennis
  • Paddle courts
  • Multi-use court
  • Fitness center
  • Aerobics

Golf
Golf packages are available and special rates are offered to Princess clients.



INTERNET

Grand Riviera Princess offers a Wi-Fi service in the rooms and some areas of the hotel for an additional charge.

SPA SERVICES

Spa Princess is divided in five zones representing the continents. Daily, 8am-6:45pm.
  • America, Polysensorial room
  • Asia, Roman baths
  • Europe, Finnish spa
  • Africa, Turkish baths
  • Oceania, Underwater massage pool

In addition:

  • Vitality spa
  • The Garden of the senses
  • Temazcal, Mayan steam baths

Treatment zone:

  • Beauty
  • Hairdressing
  • Individual massage cabins
  • Double massage cabins


WEDDING/HONEYMOON

Personalized programs are available for couples who choose Grand Riviera Princess for their wedding. Honeymoon packages and amenities are offered, as well. Please contact the hotel directly for more information.

CHILD CARE

Children enjoy the mini club with a full range of daily activities and nightly entertainment (ages 4-12) while teens revel in the Funtastic Teen's Club (ages 13-17).Daily, 10am-5pm.
  • Outside area with games
  • Club house
  • Swimming pool

Mini club, Evening (ages 12-17) Daily 7pm-11pm.

  • Mini Disco
  • Mini Theater
  • Room with video games


ADDITIONAL INFORMATION

Location
One hour south of Cancun International Airport.

Check-In/Check-Out
Check-in: 3pm. Check-out: noon.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.



All hours, fees, amenities, information and services are subject to change without notice.
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5 days, 4 nights
Travel Dates 8/1 - 10/31
Starting at $609 was $1199
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 5 days left to book!
5 days, 4 nights
Travel Dates 11/1 - 12/22
Starting at $669 was $1129
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 8 days left to book!

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