El Cozumeleño Beach Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7848 reviews

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  0 out of 10...Do Not Recommend!!

  I have no understanding as to how this place is even rated at a 3.9. Extremely disappointing to say the least. Pretty much every picture shown online is inaccurate. There are "North rooms" and then there are the "South rooms", to which we acknowledged as the peasant side of the resort. We had to wait an hour and a half in line just to check in. Have you ever had a toilet with hot water, or better yet sat on one? Like the bowl is hot....and steamy!, and cracked all the way down the bowl, the handle is hot, even the floor immediately around the toilet was hot. The shower never stopped dripping. Our room was massive, but looked so empty by the limited furniture in the room. What's even better is the A/C couldn't keep up with the humidity so it just decided to not work. The bathroom counters look like stuff has been spilled all over them and never wiped up, but apparently thats just the material that was used that made perfect splash marks and perfectly round circles from a cup. Closet door was falling off. Tv had a terrible line through the middle and every channel had static. We were so exhausted from traveling the first night we didn't realize we were sleeping on a mattress from the 70's with a 3" foam topper. Bathroom shower is reminiscent of an early 90's school gym shower, or even a prison shower. Lights and plugs are very scarce. Pools were nasty. Food was terrible. Oceanview is blocked by trees. This place is clearly deteriorating and little is being done about it. The room service advertised doesn't exist, we were told because they were too slow. Birds in the dining area. Beaches were covered in rotting seaweed when we arrived. No pool bar as advertised. Overall, it's literally a disaster waiting to collapse.

  Jan 25, 2026
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  Substandard! Not recommended!

  While rooms were spacious, bathroom appeared gungy with a lot of soap scum on the shower doors. The house cleaners, never removed dirty dishes from our room. The pool and hot tub were cold and the sun only shines on the pool deck after 12:00 most days. The beach is rocky and the waves are too strong for swimming. Was a red flag all week. The food and alcohol were substandard, making it sometimes difficult to eat and only able to eat select items. I would not recommend this place at all.

  Jan 25, 2026
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  3rd time was not the charm in this case

  Well this was our 3rd visit here and it will be our last. Food has gone down hill so much. We tried the fancy restaurant 3 times to give it a chance and on the 3rd visit the 6 of us walked out. If that is chicken I would be very surprised no way could you even cut it. Rooms are clean but very minimal, no little rug to get out of bed on no fridge not even a phone to call the front desk. Dont pay for a premium room it just means you are a floor or two above 5 and the view is almost exactly the same. Now food in the buffet depending on how many people are coming in that day the chances of getting a fresh fried egg are slim to non so you get gummy scrambled eggs mixed with what ever was left over from the day before including hot dog pieces. Desert was put out but with a ton of kids gone in 30 seconds and not replenished, we lived on salads which were quite good. They put last nights chicken (whatever it is) out the next morning for breakfast, sorry cant eat bbq chicken legs for breakfast. Some days they had lots of fruit some very little. The waiters and staff are lovely they try very hard but they dont have much to work with. It seemed certain people were favorites although we did tip at every meal. Not sure whats happened here not one bit of entertainment not even much music around the pool a few mornings 4 or 5 ladies tried dance fit but it wasnt great. The first year we were here maybe 2018 it was amazing, great food shows music but not too late. Second year a bit less but I figured it was because of Covid (2021) This was awful pool is freezing so was not able to get in once. This resort has gone from a 3.5 star to a 2 in my opinion. Wont be going back but feel sad for the way it used to be. The only redeeming feature of this trip was meeting some lovely friends from close by in Ontario.

  Jan 25, 2026
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  Relaxing and fun!

  First off, this is not a luxury resort, but the staff and beach make resort this a go to destination. You can walk down to the dive shop and they take a group out snorkelling at noon everyday for free. You just float with the current back to the beach in front of the resort. There is bar service on the beach and you can even order snacks like chips and guacamole or quesadillas to your beach chair! Bring your own bubbas. You can only get drinks in plastic cups, even at the lobby bar. The rooms are dated but clean and we liked the firm mattress and I loved the pillows. The air conditioning is loud but effective. Bring a pair of earplugs for sleeping, you'll be fine. We always had good water pressure and hot or warm water. The breakfasts at the buffet were delicious. Lunch and dinners were hit or miss but you can order from the menu and it was always really good. The ala carte was not high end but the food was very good. We cabbed into town and back once and the next time we walked there and back. There are some very good restaurants and a great museum to check out. We thoroughly enjoyed our stay at El Cozumelano and would definitely return. It is very good value for a fun vacation! We met so many great people during our stay!

  Jan 25, 2026
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  Hotel of horror

  This is the most disgusting hotel I’ve ever been to. 1. The “shower” blew an O ring and we can’t use it. 2. The pools and hot tubs are COLD!! Maybe 67° at BEST and the hot tubs is GREEN!!! 3. The food is eaten and pooped on by birds all day 4. The food doesn’t even taste good in the first place and I chipped a tooth on the NACHOS?! 5. The rooms smell like mold as soon as you walk in 6. They don’t stick to conversion rates for currency. Was told that the conversion rate is $1 USD = 20 MXN at the excursion desk, $1 USD = 19 MXN at the front counter and then $1 USD = 18 MXN in the gift shop. That’s not how money works. They tried to charge us 200 MXN extra per person when converting from USD to MXN Pesos. 7. The beds are NOT comfortable, if you have back problems bring pain killers 8. We’ve been woken up by staff hammering and drilling from 8 - 9:30 AM 9. The bars, room service and food all end at 11pm, you cannot order anything besides beer after 10:30. The pool closes at 10pm as well, if you can even tolerate the temp 10. If you ask for anything at the front counter you better stretch your legs to jump through all their hoops and the you still won’t be able to get a SHOWER TOWEL while covered in mud from another excursion. 11. There was mud in my boyfriend’s salad and the cups are “washed” but dipping it in soapy water and swishing around. You’re lucky if they dump it all back out 12. No one is on the same page, we asked about room service and one person said they don’t do that, the sign says they do and another employee says they do. Good luck getting anything. The food takes forever anyway and we had to go get our own drink from the bar while eating in La Varde (their “fancy” restaurant). We couldn’t even get a table to fit the entire group 13. They keep their red wine cold and serve it cold. The ocean is pretty tho. But that’s surrounds the entire island. Overall, this place is NOT sanitary, comfortable or worth the money. Can’t even use majority of the resort properly.

  Jan 21, 2026