El Cozumeleño Beach Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7827 reviews

• 

  Keep all your personal items out of sight!

  Location was good. Close to town which was a plus. The beach was nice and clean. The rooms left a lot to be desired. The toilet in our bathroom was broken and ran a lot of the time unless we fixed it. The paint is peeling off the walls. The couch was flat and stained. The bed hard as a cinderblock. We ate off the resort for a majority of our meals. That wasn’t even the most disappointing thing about the resort. We shopped on the third day of our vacation and put all the items we purchased inside a souvenir coffee cup clearly marked and didn’t even look like the cups from the resort that we had purchased and set it on the TV stand. After room service cleaned our room the cup and all its contents (which included several pieces of jewelry) had been taken from our room. We immediately reported this to the front desk and we were given the run around all the way up until we had to get on our flight back home. I received an email from the woman who was working on finding our items and she states in the email “ It is important for you to be aware that the hotel is not responsible for cash or personal belongings left inside or outside the safety deposit box.” so just be aware the expectation if you are a guest here is that you may have personal items removed from your room whether you lock them in the safe with the universal key or if you leave it out anywhere in your room. I have sent several follow up emails about how they plan to correct the issue and have not received a single email in return.

  Jan 12, 2026
• 

  Appreciate workers...however,

  Travel Chick one week ago 100% nailed it! No need to repeat, just wanted to confirm! We had buffet for lunch yesterday and my wife has been throwing up since. Water in plastic cups taste like former drink was mixed in it.

  Jan 11, 2026
• 

  Would not recommend in its current state.

  I promised I would do a positive first. And I promise this is not AI generated. Outside cleanliness spectacular, including the pool and lobby. New Years Eve, was pretty much only time we had half decent food. The only time there was a show. Snorkeling tour a must. Outside beach and pool service especially Paulino and Santiago. was spectacular. Beautiful Christmas and New Years Eve decorations. Now for the rest and real story behind this resort. Activities - I have worked at a couple of resorts in the Caribbean, in my younger days, so truly know it is hard to get people to participate, but there was absolutely no efforts made here. Activities was listed every day, we didn't see any activities staff engaging with the guests. We had to ask to be included in the snorkeling tour. One day it was raining, no challenge of indoor bingo or anything to help those fun guests. Staff rude to the young adults with us. They finally put up the beach volley ball net on day 4. at the request of a couple younger active guests. Bars - closed at 10:30 and it was the lobby bar, although stated in the amenities open until 11:00pm. They played football every night like it was a sports bar, and when asked to change to the Juniors Hockey Canadian game, they said someone took the remote home. Swim up pool bar, opened one day, but none of us knew until later in the day. Pools - yes there are a lot of them. Very clean. Temperature - it was so cold that it was like taking a cold plunge every day, was refreshing to cool off in it. Hot Tub - Luke-warm. Food - I can say that New Years Eve was the only night we ate with good options. and it was decent. I have been able to manage in the past attending resorts that have minimal food varieties, but the varieties were almost inedible for dinner. The fresh vegetable options only happened 3 times. Tough on vegetarians. 2 of our group got sick, we never left the resort to eat, so this would be the only place that would have made us sick. Thankful for the pizzas, the French fries we ordered were ok if you got them fresh otherwise inedible. You can order chips guacamole and pico de gallo, One A La Carte, with not many tables so first come first serve to sign up at 8 in the morning. Chicken was rubbery, fish was mushy, would suggest the pasta. I would say this resorts food was worse than Cuba. Breakfast, was hoping for fresh fruit from the islands, daily. A couple of days, canned pineapple was the choice. .Nightly shows as advertised - none - except New Years Eve, Bar staff - 90% were great. Asked if they had a better tequila they granted it, and they do have good Absolute Vodka, just have to ask for it, Everything is served in plastic cups, unless ask for glass, even in the Lobby Bar. One issue with a staff member was addressed and we never saw him again. Rooms - in serious need of a good reno, hot water wasn't always an option, the view was spectacular. They were as clean as the housekeeping staff could get them. The stairs going up to the rooms deteriorating and crumbling daily, getting dangerous with the rebar showing and in serious need of repair. If you want a quiet, do nothing but chill on the beach, eating mostly pizza and wait in the line up early for the al la carte, not so great rooms, no kids club, non engaging activities staff, well I guess you would like this place, maybe not for the price though.

  Jan 06, 2026
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  OK for a day pass but don’t stay here

  We were in town on a cruise and did a day pass through Resorts for a day (dot com). The pool is beautiful, service was exceptional - Rene Carlos (or Carlos Rene) took excellent care of us. The food at the buffet was BLAH. Carlos got me freshly made chicken quesadillas from the kitchen which were excellent but the buffet was garbage in my opinion. Drinks from the pool bar were also great! A great place for a day but not for a longer stay.

  Jan 06, 2026
• 

  Excellent resort to relax

  Paulino was an amazing waiter while we sat on their beach relaxing away. Food was very good also. Water is clear & good for snorkeling.

  Jan 03, 2026