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InfoCustomer ReviewsQuestions & Answers
Ever wish you lived on a tropical island? You can at least visit one when you
escape to an all-inclusive, diving paradi
...
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Ever wish you lived on a tropical island? You can at least visit one when you
escape to an all-inclusive, diving paradise at El Cozumeleno Beach Resort.
Located in the northern Hotel Zone of Isla Cozumel, just five minutes from
downtown San Miguel, this family-friendly home away from home faces the clear
blue waters of the Caribbean against sands so white it's tough to spot
seashells.
Less
"My husband and I have been to Cozumel 5 times and The Cozumeleno was the best place we've stayed among the others that were all top star places. We stayed 18 nights and our kids and 10 month old grandd..." – Smilessss
378 out of 523 (72%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
3.9
Service
4.2
Beaches & Pools
4.1
Dining Options
2.9
Room Comfort
3.3
"My husband and I have been to Cozumel 5 times and The Cozumeleno was the best place we've stayed among the others that were all top star places. We stayed 18 nights and our kids and 10 month old grandd..." – Smilessss
378 out of 523 (72%) customers would recommend this product to a friend.
All Customer Reviews
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January 15, 2020
Don't waste your money
This resort was very disappointing. The only good thing was the beach and snorkeling. The food was very tasteless and the upscale one was not great either. We ended up eating out a lot. There was no champagne or proseco (New Year's Eve) and the drinks where all watered down. Entertainment was horrible! They were short staffed and guests were complaining left and right. The dive shop was no help to schedule a dive. We ended up going downtown to do so. Just disappointing overall!
This is the 5th stayat El Cozumeleno. The same friendly staff greets us each time we open the taxi door from the airport. The free wi fi is strong in the open lounge area with more than enough seating although you can get it in your room. A great convenience store on the first level. Selection of food is great in the buffet, most nights having grilled to order fajitas or tacos, made to order omelets for breakfast.There is a dive shop on site which I have not used. I see divers walk to the end of the resort pier to be picked up by a dive boat. We take a taxi to the marina to meet our dive company, El Pulpo, we believe is the best in Cozumel. Do not believe you will be disappointed for the dollar value.
Rooms are standard, beds very firm. Always kept clean. Had to make a dinner reservation the morning of by 8 am if you wanted sit down dining. Only 2 restaurants so not a lot of variety. Pools and ocean very nice and accessible. Staff kind and helpful. They got “weird/hesitant” about giving us shots. Drinks are weak and watered down as expected. Overall nice place to stay at if you are on a low budget.
This is our 5th time staying at this hotel. We will be returning in July. They’ve had the majority of the same staff since our first visit in 2014, and that says a lot. It’s kid friendly when we bring our grandkids & kids, they accommodate large groups like ours in July & great with small groups like ours in December. Would recommend this hotel to anyone.
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47 questions, 225 answers.
Need assistance with a party of 7 flying out of different states9 answers
Hi, my family is wanting to take a trip on March 25 for 5 nights to Cozumel. My oldest son who is 27 will be flying out of Charlotte NC, I have another son that is 23 that can either fly out of Indianapolis IN or with the rest of us out of St Louis MO. My other sons are 25, 17, and 15. My husband is 51 and I am 45. I have been looking at the El Cozumeleno but if you know of something better or cheaper let me know. The main thing that we want is to be able to snorkel.
8 years, 109 months ago
christy4r
We offer customized airfare from many different airlines and even though you're traveling from mutliple departure cities, we are more than happy to help!
To customize your airfare for each passenger, you can call one of our sales reps at 1-800-915-2322 and they will be more than happy to price it out for you. Thanks!
KateCC
My suggestion is that you fly directly to the island. Flying into Cancun added an extra 3-4 hours of travel. Not horrible, just meant I wasn't on the beach.
gb214
Go here if you want to snorkel!! Ask waiters for bread and you will have the time of your life. Great view! It was the cheapest thing that was worth the money.
Wrays
Just looking at the age group, I think that your kids will be bored here. The couples are mostly older and the families are mostly younger (2-5 year old).
There are lots of places to snorkle in Cozumel that are easy to get to, so you don't have to worry too much about that.
KathrynH
If you want to snorkel this is the place to go! We just got back and you see fish literally 5 ft from the beach. We got to see sting rays, sea urchins, baracudas, crabs, packs of fish and dolphins (the dolphins we saw standing on the beach though). It is good for all ages and it was definitely the nicest hotel on the island. We did a tour and drove by the others so that's how I know.
ackerman824
Snorkeling is best with the glass-bottom boat tour that you can purchase with any deal. Don't be fooled by the boat when it arrives - it is SUPER fun!
Otherwise, I'd keep looking..... Read reviews. You can probably do better than El Cozumeleno.
Jeelli05
snorkeling was great at el cozumeleno. but we also went on a snorkeling excursion. I would strongly suggest that as well. resort you will see some variety of fish. excursion we saw barracudas, turtles, beautiful coral, hugeschools of fish, and a 6 foot shark
tucci
Cozumel is one of the best snorkel areas in the world. El Cozumeleno has decent snorkeling and provides equipment that you can check out one hour at a time and can only stay on premises. If you have your own equipment you can walk left of the hotel about 1/4 mile and drift back to the hotel for fantastic snorkeling. If you want to snorkel off the beach there are great bars and restaurants as you go around the island that promote this. Rent jeeps or scooters OR...El Cozumeleno will arrange a van for you for the day for your group. You can also take a boat...find a smaller company that takes no more than 15 people, and go to 3 reefs for about $25.00 US a person. The snorkeling is unbelievable.
TKHumm
El Cozumeleno is the place to go for snorkeling right out the resort 150' is some of the best snorkeling I have ever done. There is only one airport on the island and free transportation is including is you book the all-inclusive package. We just got back and had the best vacation of our life and we travel a lot.
DJEbay
Does El Cozumeleno Resort supply fins, mask and pump up vest for snorkeling?11 answers
7 years, 89 months ago
Michigan City, IN
Snorkeling is available at the resort. Equipment is available as well. They may ask for a deposit prior to taking the equipment out into the water, which is usually refunded once everything is returned.
KateHCC
Yes. They offer life jackets not the pump up kinds though. We went snorkeling and did not use a life jacket. The salt water makes it unnecessary to do so.
Thom2954
There is a dive shop on the property and they will let you use all snorkeling equipment for one hour free of charge. Anything over that and they charge $10 for the day.
VickyfromColorado
yes, they do with a picture ID
dgkatz
They do supply fins, mask. Not sure the pump up vest.
lvbo
Yes they do. Its free, all you have to do is give a photo ID. Also--just FYI, we saw more fish at the resort than we did on our excursion! We took some fruit in the water and the fish went nuts! :-)
KelGav
I know they have fins and mask, not sure about the vest. I do believe so though. But I think they charge $10 to rent. We just brought our own. You can go to their website elcozumeleno.com and instant message them. They do speak fluent english.
ackerman824
Yes to fin, mask, snorkel - not 100% sure on the "pump up vest" though but I did see a few people with life jackets (which I assume you mean) on. Its a good place to snorkel but if you are experienced, walk down the beach, towards downtown area, to the little cove by the abandon resort and float back down to Cozumeleno; its about a half hour float and you see much more than at the resort.
CMDWonvacation
fins and mask are available for rent with a photo id. no vest
tucci
They supply fins and masks - no vests.
crusan
Yes they do...you can check them out for 1 hour at a time. You can only use them on the property...
TKHumm
Do the rooms have refrigerators in them?9 answers
6 years, 84 months ago
jnee
Upon reviewing the room descriptions on our website, it appears that a mini-bar is included in the amenities for the Deluxe - Adult Only room category.
MariaCC
No. At least not in the Garden suites.
HoneyBear
You can get a small frig put in the room for an extra charge. I think it was $15 a day.
Ohioguy
The highest upgrades do. You can rent a fridge for $10 a day in other rooms at check-in.
LoveCozumel
the rooms have a nice view and flushing toilets and working showers stalls nothing else- you have a safe, a bed, a tv, you get two bottled waters a day and some weak soap and shampoo- spreads on bed have holes- even with air on and ice bucket filled in sink couldn't keep and energy drink cold for the a.m.
Dontusecheapcaribbean
No they don't, Only beds / dressers/ tv/ showers no bathtub but beautiful views...
Diana1959
No. They do not have fridge.
Reef
No
Spiderwire
They have them available for rent. I believe the charge was $10 USD per day.
Wilkman
Does this resort have age restrictions?3 answers
Info. page says no groups/individuals on spring or summer break. I'm looking to book for my boyfriend (22) and myself (20), will this be an issue?
6 years, 82 months ago
TX, USA
Age Restrictions
No groups or individual reservations of spring- or summer-break students are allowed. If you fail to comply with this restriction, you will be denied check-in at the resort.
Any further questions please contact us at 800-915-2322 or contact he hotel directly. thank you
DawnCC
There are no age restrictions at El Cozumeleno. The drinking age in Mexico is 18.
LoveCozumel
Hardly my dear go and enjoy endless blue water, staff bringing you all the drinks you want and more-
Dontusecheapcaribbean
child care1 answer
what is the start age to be accepted in your child care?
6 years, 82 months ago
Houston
For further information regarding child care, we do suggest contacting the resort directly. The toll free telephone number for the resort is #800-437-3923.
MariaCC
Airport10 answers
How far is El Cozumeleno Beach Resort from the Cozumel Airport???
6 years, 81 months ago
Glenn
Location
El Cozumeleno Beach Resort is located 3.75 miles from Cozumel International Airport (CZM) and approximately 5-10 minutes to San Miguelping by car.
If you have any further questions, please feel free to let us know. You can also reach us at 1-800-915-2322. Our hours are 5am - 3am (EST) for your convenience. Thank you!!!
RobinCC
Not far. Less than 5 minutes drive. Taxi cost $12-14.
KitCat88
maybe 5 minutes from resort via taxi- which should be included so don't pay for- taxi rides are necessary for anything and most go to town and airport is closer and any trips should only be seven US dollars regardless on people- @ airport will be slammed by timeshare people-
Dontusecheapcaribbean
Around 5 minutes or so by taxi.
SouthShore01
About three miles or 9.00 per person taxi ride.
Diana1959
13 miles
Nanajojo
About 15 minutes
DJEbay
It is 5 min driving/taxi.
Reef
About 10 minutes
Esmerlyn
About 3 miles
Spiderwire
Is the beach/ocean rocky/swimmable?6 answers
6 years, 80 months ago
Louisville
The following is directly from our website:
BEACH
El Cozumeleno Beach Resort's beachfront features calm water and the perfect spot for snorkeling and diving just a few steps away from the resort.
As far as if it is rocky, that is a question that might best be answered by the resort directly, their email is: infocozumel@hotelcoz.com
Thank you.
RobinCC
Ocean is a little rocky, but the beach is sandy, and many people were swimming and snorkeling right off the beach.
FunSeeker08
Beach is good, getting in water is rocky so take water shoes, but you can swim and snorkel (they have snorkel equipt there for you to use and offer lesson for free hammocks on beach, chairs on beach and water is beautiful...
Diana1959
It's a little rocky to get out into on the beach swimming area , there was always groups of people snorkeling right on our beach ! Definitely easy to swim and hang out in .
Jones28
Yes, there are fine pebbles at the edge then sandy the rest of the way, some of the edges have coral which is great fro snorkeling.
DJEbay
Yes it's rocky & swimmable.
1classy
why is the water in the pool always cold in Cozumel?3 answers
6 years, 79 months ago
Illinois
The water temperature at a resort's pool is determined by the daily temperature and position of the sun.
MariaCC
Not sure which hotels you've been to, but this hotel's pool is very warm as it's in the sun all day and the water heats up naturally.
SoCalGalMo
wasn't cold at the el cozumeleno
skelejohn
Does the El Cozumeleno Beach Resort have handicapped accessable rooms. Is the property wheelchair accessable4 answers
6 years, 76 months ago
BOBO
Please contact the resort directly for information regarding accessability and the location of handicapped rooms.
AlixCC
Elevators to different floors and ramps to various levels on property.
SouthShore01
YES! I met a couple of people that were handicapped, and they too were very comfortable!
BeachLover0925
Yes, they have a ramp in the lobby and you can access from there to elevators or same level rooms/ restaurants.
Reef
WHAT IS THE BEST ROOM WITH OCEAN VIEW4 answers
6 years, 76 months ago
US
The best available room category that Cheap Caribbean offers at this time is the Deluxe Adult only.
AlixCC
all rooms from the third floor up have a beautiful ocean view
DryeFAM
We had room 1612 and it was a awesome view
Diana1959
Fourth floor and above
DJEbay
is the alcohol included in this package, and is it beer and liquor?6 answers
5 years, 71 months ago
texas
Yes alcohol was included however the expectation is to tip or your drinks would barely have any alcohol in it.
StopJelling
yes beer and liquer
healda
The all-inclusive package includes unlimited domestic and international brand beverages. For more information please contact the resort directly.
LizCC
All beer and liquor is included in the package.
rninfantcare
All liquor/ drinks /beer / wine etc included also sodas etc. tip and you won't believe your service.. You glass will never be empty.
Diana1959
All you can drink if you get the all-inclusive. any mixed drink you want and Dos exos beer the Mexican beer after a few tastes just like Bud Light.
DJEbay
Scuba2 answers
Dows the Hotel have scuba facilities?
5 years, 68 months ago
USA
This resort has plenty of scuba opportunities near and on the property.
For further details, please speak to one of our Beach Experts at 1.800.915.2322.
SamCC
They do have lessons for free and I believe scuba tours also
wells2
Whats the cost of extra activities2 answers
fishing or scuba diving
5 years, 67 months ago
TENNESSE
For excursions we offer, you can see what this package has available during the booking process - we show a wide variety of available excursions after you select your room type. For further information, please call us at 1.800.915.2322.
SamCC
Parasailing $160 for a couple. Swim with dolphins$120 ea. One tank beach scuba dive $75 ea. Scooter rental $35 per day plus $10 insurance
SteveH
How much would it cost 7 days; Saturday to Saturday for 4 couple/4 rooms all inclusive package in May 2015 from Joplin, Missouri.2 answers
5 years, 66 months ago
JOJO
$2000.00 per couple
SteveH
After you pay the all inclusive there is very little cost. I took 100 in ones for tips and little purchases. I tipped the bar and Waite staff on and off throughout the week and believe me they were awesome. Rent a car if you plan on doing any tours or checking out rest of island. (Beware...Stay away from vacation club sales people at the airport offering rental cars they will get you a cheap rental car but you spend your vacation being sold a vacation time share. There is avis/ fox renta car etc. you can rent one from home just don't get the ins till you get there and it is 28.00 per day mandatory. Roads aren't bad and parking on road or only a couple of pesos. Everyone takes american money but don't too many bill over 20.00's take mostly smaller bills You will need some pesos for gas and coins for parking meters. Exchange rate varies everywhere from 11.5 to1.00 to 13.5 to 1.00 but since you only need pesos for gas etc you really don't worry to much about it. So that being said if you mostly stay at resort you need very little money, but if you wanna do tours check what there is online your interested in and you can find the price for that one. When buying items from straw markets haggle on prices the come way down when you walk away. Have a good trip
Diana1959
Airplanes?5 answers
Does anyone know if you can see/smell Airplanes since its so close to the Airport?
Thanks!
5 years, 62 months ago
NYC
You may see the planes landing, but you are not able to hear or smell them flying over the resort.
KristenCC
We didn't smell anything and the resort wasn't that far from the airport. We were picked up at 11 am to be at the airport my 11:30. That's how close it is.
Eyez4pooh
You do not see or smell the airplanes. You do see a lot of the cruise ships come in and out, but it is nice.
AlPalTexasTraveler
We saw a few planes but never heard or smelled them. This is a great location. Only $8 taxi to town ( about 10 min).
LisaBouv
I stayed 8 days here. Only saw 1 airplane arriving really far, and not smelled anything.
Reef
How far is the Cozumel Senor Frogs?5 answers
Is the Cozumel Senor Frogs close by to this resort? How far?
5 years, 61 months ago
Ct
For full details regarding the local area and restaurants, please call one of our Beach Experts at 1.800.915.2322. Our agents have visited the properties we offer, so they can offer first-hand insight regarding your questions.
SamCC
It's downtown so maybe about a $8-$10 cab ride for 2. We paid $8 to get to downtown and we were need the ferry dock.
Eyez4pooh
10 min cab ride and cost $8
Jones28
7$ taxi to town
Nanajojo
About 3 miles
Spiderwire
Filtered Water?5 answers
Does the resort have it's own water filtration system?
5 years, 61 months ago
Wisconsin
We suggest you stick to bottle water only.
CaitlinCC
no, you have to drink bottle water
caribbeanlover144
Yes for preparing food and drinks. We were told not to drink the faucet water because it's not filtered. That's why they provided bottle water in rooms.
Eyez4pooh
They have bottled water and filtered water at the bars and restaurants.
MitchellH
No it doesn't. Not recommended to drink any of the water unless it is bottled. You get one bottled water a day in the room. We bought a case of bottled water for our room On sale for $20.00 Just bought a case of water at the Piggly Wiggly for $1.85 when we got home.
BornInNeb
booking 2 rooms for my family3 answers
Does this resort offer connecting rooms? It would be great to be able to go room to room so my husband and I could actually see each other on vacation and not just are small children, haha
4 years, 60 months ago
san francisco, ca.
Unfortunately, the resort does not offer connecting rooms. We can always request to have rooms next to each other, however, all requests are based upon availability and are not guaranteed.
KristenCC
Yes, the rooms connect!
zile
Yes, We asked for rooms close together and got connecting rooms.
DJEbay
Do I need a passport to travel to Cozumel?6 answers
4 years, 60 months ago
Lori
Yes, you need a valid passport book to travel to Mexico.
KristenCC
Yes. Cozumel is in Mexico, which is a foreign country, unless you're a Mexico resident.
SoCalGalMo
yes
RhodaWillard
Yes
good2bmee
yes absolutely
EricaRN1980
Yes.
BeachLover65NJ
does the hotel offer nightly entertainment?5 answers
Is there music>Dancing,any types of shows etc?
4 years, 60 months ago
raleigh NC
The resort's many activities include shows produced by the activity/entertainment staff at the resort's open-air theater three nights weekly.
KristenCC
They have a different event every night. While we were there, we saw a live music event, several movie nights, and themed game nights.
TexasNewlyweds
Yes they do have shows and activites nightly. Live band on one night and music playing in lobby and poolside
Realrita30
Tuesday nights is a live band from 8-9pm, also Friday from 1-2pm. At least when we were there.
Spiderwire
There is nightly entertainment and daily activities but the nightly entertainment is pretty low-key. It starts at 8 and the resort is pretty quiet by 10pm. You can take a cab into town for less than $10 if you want to go to the bars.
erb210
Do the rooms have hair dryers?10 answers
4 years, 59 months ago
Molly
Majority of resorts do offer hair dryer's in the rooms. However, amenities are always subject to change.
CaitlinCC
Yes, the rooms have hair dryers.
TexasNewlyweds
Yes, a small one attached to wall. Not Vidal Sassoon but does the job.
NathanMasCasa
Yes
Jeffy
Yes attached to the wall beside the dressing Mirror.
DJEbay
Yes
Auntie3
Yes
Motherof4
Yes the hair dryer was good
Jenn17
Yes
Spiderwire
Yes
bntwngirl
is there a hotel that offers swimming with dolphins2 answers
4 years, 59 months ago
kelly01
Cozumel does not offer dolphin excursions, however, they are available in Cancun. You would just need to take the shuttle over for the day.
KristenCC
They all offer excursions.
Or you can book your own on line...Chankanaub parquet is where you swim with the dolphins. The snorkeling is great there also.
You can even get up close to manatees as well.
ShellB333
Can you bring your own travel cups?10 answers
Can you bring insulated travel cups and have them filled at the bar with your drink of choice? We have done this at other all inclusive resorts, but i haven't seen anyone mention it here.
4 years, 59 months ago
Massachusetts
Most resorts allow this, however there is no way to confirm ahead of time as resort policy can change.
CCGreg
Yes you can...I wish I would have known...they will continously refill it with no problem!
jerseyjulie
Make sure to bring bigger cups with you. the drink cups are very small. We brought our own and it worked out great. However next time we need to bring bigger coffee cups as well. All cups are small. We saw some really big travel cups that were getting filled at the bar.
BornInNeb
You can bring them but they roll heir eyes when you ask them to put drinks in them.
shasha0508
Yes, I did (travel dates in March 2016)
Shellyeah
Yes they will allow travel cups at the bar
Hoosier2016
Yes, you can! Definitely do it, otherwise the cups are very small
zile
Yes, I didn't realize this was a "thing" but I saw a lot of people with their own cups .
Jones28
Yes. My family frequently brought their coffee travel mugs to breakfast and had them add Baileys, for fun.
I am sure you got your question answered sooner than this!
Curly1
Yes, my husband and I brought 34oz travel mugs and they filled them no problem
bntwngirl
do the rooms have individual bathrooms and showers10 answers
I see nothing listed about the bathroom amenties or photos. Just making sure each room is fitted with a bathroom and shower.
4 years, 57 months ago
Pennslyvania
Yes, all rooms are equipped with bathrooms and showers.
CaitlinCC
very old bathrooms. No clean towels on a daily basis.
Beachlover316
Yes, but our bathroom was infested with ants
RhodaWillard
Yep
Jeffy
Yes
bossman58
Yes! The bathrooms are beautiful with a big shower and a toilet and sink with plenty of room for getting ready. Many mirrors and beautiful tile floors
zile
Yes, ofcourse each room has its own shower and bathroom ! Our room didn't have a tub but a standing shower plenty big to fit two people in it. The vanity and sinks are outside the wash room. I'm sure if you asked for a room with a bath tub they would accommodate your needs ! They were very friendly and front desk was always helpful.
Jones28
Yes
DJEbay
Yes, each room has a bathroom, separate sink/vanity area from shower/toilet area
Llithia
Yes they do!
erb210
Will all of the dining options and entertainment be available during November?2 answers
4 years, 53 months ago
strongmom
Resorts have the right to have limited availability on dining options and nightly entertainment during slow season when the guest count is low. There is no way to guarantee or confirm what will be available during your trip until you arrive. For further information, please call us at 1.800.915.2322.
SamCC
For starters your dining options are inside "Laguna" restaurant or outside Tiki hut daily buffet which is horrible. Cold pasta with all entrees literally watered down from spaghetti sauce to boxed instant mashed potatoes.
The inside restaurant is great if you can ever get a reservation.
There is no hotel entertainment.
TexasDisappointed
Do these vacation packages include all taxes and fees4 answers
Just wondering if the prices quoted for air and hotel include all taxes/fees foreign. Any hidden charges that are not displayed that one needs to know about for accurate price comparisons?
Can someone tell me if these vacation packages live up to their claims as for price and accommodations? Any trouble with the hotels not honoring them?
4 years, 50 months ago
cold in wisconsin
With an all inclusive resort, all taxes, fees and gratuities are included. If you need any help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
I have never encounter having to pay for any additional fees.
Pooh2
You get what you pay for. I was disappointed in our room. 1318. We had a terrible ant problem, and they refused to move us to another room. Our neighboring room was loud until 3 a.m. This was not during spring break. This was their less busy season... The local staff are very very helpful, however, the front desk was not so...except for Mary.
RhodaWillard
The only cost that goes unaccounted for is the taxi to get to and from the airport! It's only 10 minutes away and if you go through the hotel it's 96 pesos per person (about 6 dollars).
I was nervous to use this type of site, but everything was exactly the way they said it would be!
zile
Do you have 1st floor handicap rooms close to pool area? How deep are your pools, do they have a shallow area2 answers
What is distance if feet from room to pool? From Room to beach?
4 years, 49 months ago
Crys
For more detailed resort info, please check with the resort directly for the most up to date information. Their international phone number is: (01152 to dial out) 987-872-9530.
TimCC
The pool area is not handicapped friendly. There are no rails to get in the hot tub and only one of the pools has a rail to get in.
jtknj
How can I be sure to get a king room2 answers
The room is listed as 1 king or 2 doubles, how can we be sure to get the king bed
4 years, 49 months ago
Werjayne
We can certainly request a bedding type, please be advised requests are not guaranteed and they are based on availability at time of check in. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Call the 1 800 on their site and request king sized bed
Hoosier2016
Brands of Alcohol / Beer5 answers
Do they have top shelf liquor? Like Tito, Absolute, Grey Goose, etc? What kinds of beer do they have?
3 years, 48 months ago
Lisa
You can ask and they will pull it out. Key to ask.
Pooh2
The resort has domestic and international brand beverages. please check with the resort directly for the most up to date information regarding drink selection. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
No. Sometimes they had absolute, but they hid it and rolled their eyes when we asked for it. No top shelf anything else.
shasha0508
All bottom shelf. Only option for beer was modelo.
Wyomomof3
No top shelf liquor. Not sure about the beer since I don't drink beer.
1classy
How is the beach area?4 answers
I stayed in Cancun last summer with my mother and was beyond disappointed in the beach area, which was the only thing I was looking forward to. Seaweed made the water a dirty green and wrapped itself around your legs. Rocks the size of my face prevented me from walking anywhere barefoot and my best friend twisted her ankle on these rocks. It was impossible to comfortably swim on the beach. So, my question is, are there many rocks in the water at this beach? Is the water nice? Is swimming here a safe option? Thanks in advance!
3 years, 47 months ago
Amanda
It has a serene beach with calm waters. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Very Rocky beach, more rocks than sand. There is a reef that comes clear to the shoreline so you can snorkel, but VERY hard to get in and out of the water due to the large rocks. Not good for just playing around in the water
Wyomomof3
There are rocks in over half of the swimming area but they are easily avoided if you go into the ocean from the right side. Absolutely BEAUTIFUL water, night and day difference from the resort next door. Completely clear and beautiful sand, I stayed in there for at least 6 hours everyday.
zile
The great thing about El Cozumeleno is the beach is great they have a sea wall that keeps the water behind the resort crystal clear all of the beach on the island is coral reefs so a little pebbles at first then sand and the snorkeling is the best of any where on the island.
DJEbay
do you have a dive shop on premise?3 answers
if so do you have a price list? and the name of the shop?/ website
3 years, 45 months ago
Ronnie462
Ocean Tours is the name of the on site dive shop. This is their official site: https://www.cozumel-diving.net/oceantur/#.VzdxHfkrKUk
CCGreg
Yes, there is a dive shop! I don't know much about diving but I talked to a few during my stay and they said Cozumel is by far the best place to dive on the Western Hemisphere. There is a ton of information in the shop itself, and you are even able to be certified there.
zile
Yes, there is a dive operation on-site.
DMax3
What does "•Free entrance to Mr. Sancho's Beach Club" Mean?2 answers
The ad states "•Free entrance to Mr. Sancho's Beach Club"? Does this include any of the all inclusive features of Mr. Sancho's? Everywhere I read states that it is free to go to Mr. Sancho's regardless where you stay.
3 years, 44 months ago
Mr. Texas
I am curious about this too. Can anyone shed some info on this? Thanks!
Ilovewater
While you do get Free Entrance to Mr Sancho's Beach Club, this does not include any of the all-inclusive features. The All Inclusive package or A la carte at the beach club comes at an additional cost.
JeannieCC
In talking to the locals about the beach clubs, entrance is free. You can also use the features of the beach clubs free. You only pay if you drink or eat. We walked through one while on vacation.
DANFROMMICHIGAN
Is there any night life?3 answers
Is there anything to do as in clubs or dancing in the resort or close to the resort?
3 years, 43 months ago
Alyssa
There aren't any clubs or discos on property, the nearest nightlife would be in downtown San Miguel. This location is more-so known for the snorkeling as opposed to the nightlife. However there is plenty to do here and nearby.
JeannieCC
There's no nightlife past 10pm at the resort , but you can easily taxi into town and go to a beach club or senior frogs that has night life . senior frogs was only $8 taxi ride and a short 10 min drive .
Jones28
Not at el coz...only the lobby bar open till midnight, everything else done by 10pm. Not sure about off resort
bntwngirl
travel alone2 answers
All these say double occupancy. I want to travel alone. How do I proceed?
3 years, 42 months ago
cat
All of the rates on our website tend to be based on double occupancy, however you can certainly book as a lone traveler. You can either put in for 1 person traveling, or you can call in to 800-915-2322 and select the prompt for making a new reservation to speak to our next available agent whom will be happy to assist with pricing.
JeannieCC
Take one of your cats.
TTMan
Yes I believe so
llaverito
Proceed as normal it’s your room.
Fred1304
Is the bar and food included in the total cost?5 answers
3 years, 41 months ago
Tennessee
The all-inclusive states:
-Breakfast, lunch, dinner and snacks
-Unlimited domestic and international brand beverages
-Free entrance to Mr. Sancho's Beach Club
If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes. It is all included. Make sure to reserve at La Veranda restaurant. They take reservations at 8 am near the front desk and they go really fast.
Reef
Yes, but the food was stale an the liquor was all 15% alcohol. They're only allowed to make mixed drinks, so the drinks aren't strong at all. We spent alot of money eating off of the resort, we barely used the bar, and we never ate at the restaurant
Mylle
Yes, it is all included.
DMax3
Yes it is
Hogrider
How's the nightlife at the resort?5 answers
Me and brother are staying here for his 21st birthday is there a club near or on the resort?
3 years, 41 months ago
New York
There aren't any clubs or discos on property, the nearest nightlife would be in downtown San Miguel. This location is more-so known for the snorkeling as opposed to the nightlife. However there is plenty to do here and nearby.
JeannieCC
Little to no night life and no club near by.
Spiderwire
There is NO nightlife at this resort!!!
No music.
No nighttime shows.
Bars close at midnight and the alcohol is diluted in the
Bottles beforehand I'm sure.
Only option is to can it in to downtown ($10), and pay for drinks ($$) at the bars.
FrequentBeacher
Downtown Cozumel is a cute scene, but definitely not an exciting nightlife. The strip is filled with bars and taco spots, but if I were 21, and looking for a more exciting vacation as oppose to relaxing, I would not stay in Cozumel. I would look elsewhere like Cancun or Cabo.
Mylle
Cozumel is Older group of people.. Its not a party island.. and there is no "night" life at this resort, its a quiet laid back place. If your looking for a Club or Party resort better check out Cancun.
fury
Is the buffet hut still under construction.5 answers
3 years, 38 months ago
Brett
It is complete as far as i know.
CCGreg
It is functional now. I didn't notice any enhancements since my last visit 2 years ago.
Niecy01
Yes, it is a hot mess. And I would hardly refer to the three food options that they offer a buffet.
Mylle
No the buffet hut is no longer under construction
CNEINIOWA
No.
DMax3
Can we snorkeling right off the resort beach? What kind of fish we will see?5 answers
I stopped by Cozumel twice by cruise. I love snorkeling there. Plan to go back there for a week stay. So I am searching resort based on the criteria - I could snorkel everyday right off the beach (without paying snorkel trip) and be able to see all kind of fish. I am wondering if this resort is the right one??????
3 years, 37 months ago
Unites States
This resort is a great snorkeling resort that does allow this right on the beach off of the property. Use of the snorkeling equipment does come at an additional charge, but this would likely not be as expensive as a full trip. As for the type of fish, this can vary quite a bit. For more details, please contact the resort directly.
JeannieCC
Yes, free snorkeling right at the beach. Not sure the names of the fish.
Spiderwire
The snorkeling at El Cozumeleno is good but only if the wind is not out of the north or west. Also, the current is very strong once you venture out of the roped-off swim area. There is a lot of sand on this beach so when it gets wavy visibility goes down. Best snorkeling I found was along the seawall near Marina Banco Playa. Dzul Ha (near the Landmark hotel and Money Bar) is OK/good and Villablanca shallows was very easy to access. Las Casitas offers easy access and sunken ships. No matter where you stay, there is plenty of good snorkeling along the island's west side so don't limit yourself to just your hotel beach. Generally, the snorkeling will be better at a hotel with a seawall instead of a beach.
axcen28
Snorkeling is not offered at the resort. They offer jet-skis and parasailing, so you would have to book a snorkeling excursion.
Mylle
All sorts of fish, I dont know the names.. But there's always a stingray or 2 around. as well as some man made statues. for resort beach snorkeling is really good. But be sure to take a REAL snorkeling trip to make it worthwhile.. I recommend the Playa Mia trip.
fury
What is the security like at the resort, especially at night?5 answers
3 years, 36 months ago
Akron, Ohio
The resort does have personal at night. Please check with the resort directly for more information. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Cozumel in general is very safe. Whole island goes on lock down of a crime is committed.
Spiderwire
No, not needed though. No problems and nothing creepy
Fred1304
We had absolutely no problems of any kind as far as security goes.
Lovethebeachlife
I didn’t see any bit never felt unsafe either. Only people I saw in
The beach were other people from the resort
seeled
What time do they close the pools?5 answers
3 years, 36 months ago
Steve
6-8pm is typical.
CCGreg
We were in the pools ALL night til about 1am or later actually. but those mosquitos eat you alive at that hour .
Tavii
Midnight I think
Fred1304
They dont
KristenNico
Pools close at 11pm. Pool lights turned off at 10pm I believe.
axcen28
Can you get in the ocean or is it all coral reef?5 answers
2 years, 35 months ago
South Carolina
Yes, If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Ocean access from beach, but it is a little rocky.
Beachbum67
There is a beautiful, big area where you can get in the water and swim, play, snorkel, even a couple of platforms you can swim out to. Nice beach area.
CaribbeanGal737
Yes you can swim in the ocean. It is a little rocky we wore swim shoes and saw many beautiful fish
Wackyjackjack
Easy access in and out. Bit rocky but thin water shoes or careful steps the first few steps and you’re good
Fred1304
shuttle5 answers
is there a shuttle to take us to and from the airport
2 years, 35 months ago
ree
This is something that comes at an additional cost, this can be added on at the time of booking or up to 48 hours prior to travel on an existing reservation.
JeannieCC
We did not have a pre-arranged shuttle but when you arrive at the airport, there is a ticket desk where you can purchase tickets for the shuttles to the hotels. It ended up being about $8 a person.
erb210
no, but you can get transportation at the airport to your resort and a taxi back to the airport, it is not expensive to do it that way. or you can get transportation when you book your trip with
Cheap Caribbean.
Go2Beach
We paid an additional fee for round-trip shuttle to and from the airport.
CaribbeanGal737
Yes. Offered in the package I got. However, I think the cab service from Airport to Resort would have been cheaper.
TimmyTwoBeers
Are frozen cocktails included?5 answers
Does all inclusive include frozen cocktails like pina coladas?
2 years, 34 months ago
Just1Jill
For the most recent drink options please contact the resort directly
StevieCC
Yes
JayrayMonday
yes. except for premium brands of alcohol.
Go2Beach
Absolutely
JustMe123
Yes! Any and all drinks are included! My husband only drinks frozen strawberry daiquiris and they kept them coming!
Kokobeach
Can you smoke at the swim up bar?5 answers
2 years, 32 months ago
Andrea
No, unfortunately not. Smoking is primarily going to be permitted in the designated smoking areas only.
JeannieCC
Yes
Bulldozer21
No
But smoking is ok near pool just not in it
Fred1304
Yes
Fuzznuts
Yes you can.
Lovethebeachlife
Is there a gym on site?5 answers
If there's a gym, what equipment does it have?
2 years, 31 months ago
Melanie
We didn't go to see after others said there was no AC.
Bulldozer21
They do have a small fitness center with a couple treadmills, an elliptical, and a couple of pulling/lifting machines.
JeannieCC
Kinda :) a treadmill, a few weights, and an elliptical
hoosierpigfarmer
A few machines.
Wackyjackjack
Treadmill, elliptical etc small but useful.
Fred1304
If I am of college age but not "spring breaking" will this be a problem during check in?3 answers
The age restriction section mentions that they do not allow spring break groups.
2 years, 28 months ago
New Hampshire
we got home on 3/14/18 and there were a lot of kids there having a good time , but there is nothing going on at night at all unless you go down town
99softail
You must be 18 to check in. It's not a typical spring break crowd - very family friendly.
DANFROMMICHIGAN
No. I saw some college age folks and they had no problem,
TimmyTwoBeers
Do yourself a favor and go somewhere else. This resort is for old people.
HolaChica518
Can kids use the swim up bar to order smoothies5 answers
2 years, 28 months ago
Michigan
I do not know
peanutman
I do not know . I do not have children and did not try.
peanutman
My granddaughters had no problems doing this
Brothem
Probably not smoothies per say but no alcoholic drinks for sure.
TonyFragnito
You bet
Aldog
Yes, I seen kids order sodas and other things at swim up bar.
Andrico
Yes, absolutely!
AJL1856
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Room Information
El Cozumeleno Beach Resort features 251 rooms decorated in a Caribbean flair. Each room comes equipped with air-conditioning, telephone, hair dryer, safety deposit box and satellite TV and a balcony or terrace with full or partial ocean views.
El Cozumeleno Beach Resort is a snorkeler's dream with its tranquil beach, clear, glassy waters and all inclusive snorkeling equipment. Even better, the Palancar Reef is only .62 mi off shore.
What We'd Change
El Cozumeleno Beach Resort's location is a little too far for a walk into town, but take a cab to save all your energy for shopping and exploring!
Why You Should Go
Located near the northern hotel zone, El Cozumeleno Beach Resort makes it easy to enjoy all the action, fabulous diving you can handle, but is also the perfect place for a quieter family vacation.
Available Amenities
Tour Assistance
Beach
Babysitting/Child Care ($)
Children's Pool
Conference Facilities ($)
Cribs Available on Request
Gift Shop
Jacuzzi
Kayaks
Kids Club
Nightly Entertainment
Roll-Away Bed (on request)
Snorkeling
Pool Bar
Swimming Pool(s)
Tennis Court(s)
Scuba Diving ($)
Mini Golf
Medical Services ($)
Game Room
2 Restaurants
5 Bars/Lounges
Porter/Bellhop
Elevators
Beach Towels
Wedding Services ($)
Room Service
Dry Cleaning Services ($)
Boogie Boarding
Honeymoon Packages ($)
Wireless Internet
Free Parking
Swim-Up Bar
Car Rental Available ($)
Dive Shop ($)
Non-Smoking
Banquet Facilities ($)
Nearby Excursions & Attractions
Beach
Coral Reef
Deep-Sea Fishing
Dining
Golf Course(s)
Horseback Riding
Marina
Mayan Ruins
Medical Facilities
Museum(s)
Nature Park(s)
Shopping
Water-Skiing
Windsurfing
Map of Local Area
Cozumel, gem of the Mexican Caribbean, located twelve miles off the southern coast of the Yucatan, is a destination for
people seeking a laid back vacation that includes the island's world renowned diving or snorkeling its fabled coral reefs.
El Cozumeleno Beach Resort
Playa Santa Pilar, Km 4.5
+52 98 78 72 9530
Hotel Description
Dive into El Cozumeleno Beach Resort, an Island Paradise
Ever wish you lived on a tropical island? You can at least visit one when you
escape to an all-inclusive, diving paradise at El Cozumeleno Beach Resort.
Located in the northern Hotel Zone of Isla Cozumel, just five minutes from
downtown San Miguel, this family-friendly home away from home faces the clear
blue waters of the Caribbean against sands so white it's tough to spot
seashells.
If you're curious about Davy Jones' Locker, the diving and snorkeling
opportunities near El Cozumeleno Beach Resort are second to none. Make plans
for reef snorkeling, diving lessons and certification and dives to see the
amazing Palancar Reef. If pirate ships are more to your liking, swab the deck
of a rental sailboat, take a sunset cruise, or schedule a deep-sea fishing
charter, all from one location right in front of the resort.
The landlubbers in your crew can lounge on the sands of the serene beach, hang out on the resort's pier or
opt for the three-level, free-form activities pool that includes a jetted
section and swim-up bar. Grab something to munch at the poolside snack
bar, and then relax under the highest tier behind a waterfall or in the
10-person hot tub. If you need a more Zen-like experience, grab a spot by the
"quiet" pool, while the munchkins indulge in the mushroom-shaped shower located
in the children's wading pool.
On your way back to the hotel, drop your offspring off at the all inclusive
kid's club before taking in 18 holes of golf at Cozumel Country Club right
across the street. Designed by the Nicklaus Group, the course is not only
environmentally friendly, but offers a challenge for everyone from beginners to
experienced players. Gather everyone for an early evening meal at the open-air
El Cocal then enjoy live entertainment available three nights a week produced by
your friendly and courteous staff.
After a full day, you'll be ready for sweet dreams when you retire to an
Ocean Front View room. You've earned it. You're on vacation.
This resort is All-Inclusive
Features include:
Breakfast, lunch, dinner and snacks
Unlimited domestic and international brand beverages
Free entrance to Mr. Sancho's Beach Club
DINING
This resort includes unlimited food and drinks, but some dining restrictions
may apply. Please check with the front desk for details.
El Cocal Type: Buffet Hours: Breakfast - daily, 7am-11am; Lunch - daily, 11am-5pm; Dinner -
daily, 6pm-10pm Description: Casual open-air, sea-view restaurant serving buffet
breakfast, lunch and dinner with an extraordinary view of the Caribbean.
La Veranda Type: Gourmet Hours: Daily, 6pm-10pm Description: Elegant cuisine selected from an a la carte menu.
Reservations are required. Dress code: Elegant casual. Gentlemen are requested to wear
long pants, sleeved shirts and closed-toe shoes. Ladies are requested to wear long pants or skirts and closed-toe shoes.
Hours are subject to change.
BARS/NIGHTLIFE
Lobby Bar
Enjoy cocktails or tropical drinks in the lobby, watch your favorite sports or
just relax playing cards, backgammon or dominoes. Daily, 8am-midnight.
Snack Bar
Relaxing atmosphere poolside snack bar serving national- and
international-brand drinks, as well as snacks, throughout the day. Daily,
8am-11pm.
Wet Bar
Swim-up bar. Daily, 10am-6pm.
Bananas Bar
Located next to the quiet pool. Daily, 10am-6pm.
BEACH
El Cozumeleno Beach Resort's beachfront features calm water that is the perfect
spot for snorkeling and diving. Guests can also enjoy free snorkeling equipment and beach toys for kids under 8.
POOLS
El Cozumeleno Beach Resort features 5 pools including a three-level, free-form activities pool with jetted sections and a swim-up
bar, an open-air "domed" pool that is adjoined by a 10-person hot tub and a quiet pool. Guests also have access to complimentary diving classes in the resort's pools.
SPORTS/ACTIVITIES
Water
Kayaking
Boogie boards
Swimming
Available for an additional charge:
Diving
Snorkeling
Jet-skiing
Motor boating
Parasailing
Fishing
Land
Bicycle tours
Tennis
Mini golf
Fitness equipment
Volleyball
El Cozumeleno Beach Resort has been the favorite Hotel of Athletes during different sports events that are held every year on Cozumel Island, and offers facilities which allow the professional and amateur high performance training. The resort offers medical service & transportation on Ironman and 70.3 events, especially designed buffets and special training rates for athletes all year long.
Golf
El Cozumeleno's golf course is located just across the street from the resort.
Cozumel Country Club is an environmentally friendly, 72-par golf course,
designed by the Nicklaus Design Group.
INTERNET
El Cozumeleno Beach Resort offers complimentary Wi-Fi in the lobby and other common areas.
WEDDING SERVICES
El Cozumeleno Beach Resort offers a number of wedding and vow-renewal packages that are sure to
make your dream wedding a reality. Please contact the resort directly for more
information about packages, special prices and arrangements for groups or
individuals, as well as professional wedding coordinator services.
Guests married within a 12-month period may also take advantage of special Honeymoon amenities such as romantic room decor and a bottle of house red wine. A copy of the wedding certificate must be presented at check in.
CHILD CARE
The resort provides child care and supervised programs for kids up to 12 years
of age at a supervised children's club. On the first night of their stay, kids will receive a welcome glass of milk and cookies.
The resort also provides a children's swimming pool with a mushroom
shower.
ADDITIONAL INFORMATION
Location
El Cozumeleno Beach Resort is located 3.75 miles from Cozumel International
Airport (CZM) and approximately 5-10 minutes to San Miguel by car.
Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not
included in your hotel reservation.
Age Restrictions
No groups or individual reservations of spring- or summer-break students are
allowed. If you fail to comply with this restriction, you will be denied
check-in at the resort.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and
Costa Rica may put limits on the use of motorized water sports, and loud
music.
All hours, fees, amenities, information and services are subject to change without notice.
