What We Love
- There are two beachfront pools (including an infinity pool) and three Jacuzzis.
- Perch under a palapa on Playa Viva.
- The resort offers luxurious rooms with breathtaking views of the Caribbean and Isla Mujeres.
Things to Know
- The resort is only 25 minutes from the airport.
- Upgrade to the Preferred Club to get better rooms, desserts & liquors in the private lounge and more.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- Barefoot Grill
Grilled snacks and barbecue served during the day.
- Coco Café and Ice Cream Parlor
The Coco Café serves premium coffee and deli snacks served in a casual and relaxed atmosphere.
Ice Cream Parlor serves an array of frozen treats for the whole family and delicious crêpes.Late Night Bites: The buffet offers fruits, yogurt, sandwiches, beer, soft drinks and water.
- El Patio
Serving authentic A la carte Mexican cuisine.
- GauchoGrilled specialties.
- Himitsu
Serving A la carte Pan-Asian specialties.
- OlioA la carte menu served at breakfast, seafood served at lunch and delectable Mediterranean dishes served at dinner.
- Portofino
Serving classic, A la carte Italian cuisine.
- Preferred Club Lounge BarLounge bar for Preferred Club guests only
- Preferred Club Pool Bar & SnacksSnacks and drinks for Preferred Club guests only
- Various Lounges/Bars
- Barracuda
- Desires
- Manatees
- Rendezvous
- Gaucho Grill
- World Cafe
A buffet specializing in international cuisine. Dress code is Causal for breakfast and Casual Elegance for Dinner.
- All-inclusive meal plan
- Business center†
- Car rental desk†
- Children programs
- Conference facilities†
- COVID test onsite
- Currency exchange†
- Exercise gym
- Gift/News stand†
- Golf†
- All-inclusive meal plan
- Business center†
- Car rental desk†
- Children programs
- Conference facilities†
- COVID test onsite
- Currency exchange†
- Exercise gym
- Gift/News stand†
- Golf†
- Internet services†
- Laundry/Valet service†
- Medical Facilities Service†
- Outdoor pool
- Parking
- Pool
- Restaurant
- Room service
- Spa†
- Tour/sightseeing desk†
- Please contact the hotel for additional information.
† Fees may apply
- Children's program, onsite
EXPLORER’S CLUB FOR KIDS:
Ages: 3 – 12
At this fully supervised children's program, kids will enjoy the following activities:
• Arts and crafts
• Playground
• Treasure hunts
• Sandcastle contests
• Board games and video games
• Cinema
• Doll nursery and play kitchen
• Water games
• Weekly campout adventures
• Big screen movies on the beach
• Beepers for parental control
• Dinner for children
All Explorer’s Club staff members are certified by the American Red Cross in CPR for children
- Dancing †This resort offers dancing lessons.
- GeneralThis resort offers Spanish lessons and bingo.
- Golf †
- PoolThere are 4 pools and one outdoor hot tub.
- Spa †
For those guests seeking a sanctuary for the senses, the spa offers a sublime atmosphere of pure indulgence combining hydrotherapy and indigenous treatments creating a refreshing, invigorating and peaceful experience. Whirlpool baths and treatment rooms, a relaxation lounge, a sauna, a steam room and private showers are available. Other services include pedicures, manicures, facials and a full-service beauty salon.
- Volleyball
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12889 reviews
-
Dec 27, 2025Great beach and amazing staff.
The location was perfect as there were stores for shopping and pharmacies and other restaurants right across the street from the hotel. The beach is beautiful at the resort. Our first room was old and needed an upgrade our bed was really uncomfortable. Not all rooms have a patio. Which air travel agent states when we booked this resort. Most rooms only have a window that opens. We found that paying for premium class was not worth the extra money as there was no distinction between the two classes.
-
Dec 27, 2025
Amazing service, but time share agents are predatory and aggressive
Let me start with some good things about the hotel. The staff is amazing and friendly and want to help. I am a Hyatt Globalist and was upgraded to an amazing suite, highly suggest Suite 125, at the end and quieter than other suite rooms. Spa was top notch, expensive but the sauna area was nicer and newer than the pretty run-down hotel. Gustavo at the beach was so helpful and found us great seats. I did like that there was so much shade on the premier beach side. Note the water is perfect for younger kids as there are not really waves and the tide doesn't change. Water doesn't go above your waist. The timeshare VIP services people were beyond aggressive. A woman from that department walked us to the premium check in area and I had no idea that she was working for a timeshare company. She walked us to our suite and asked me if I was married. Then I knew she was not a concierge but was only there to sell me something. This predatory practice should not be happening the first minute you walk into the hotel and walk to your room to check in and then receive 4 notices on your door and an early wake you up phone call as well. I told them when I received the early morning call to please stop contacting me and I was not interested in timeshare or any other services they were selling. I just wanted to enjoy my trip to your hotel with my sons. But the aggressive sales approach continued, and the timeshare people should NOT be allowed in the premium lounge. Everywhere you went, they had people trapped with contacts and the guests were completely bewildered on why folks that had VIP Services on their shirts or badges, were not at all there to help you but to sell you. Would never return to this hotel because of the aggressive predatory practices. There was nowhere on the property to not see them, They were everywhere. Hyatt should be embarrassed that this type of harassment is in their hotel. You couldn't just hang out in the premier lounge, or the lobby or the bars or the sports bars without the timeshare folks being there. Added stress to our vacation and when asked to stop, did not. Will not be back despite the lovely service, gorgeous sand and water and fun nighttime entertainment.
-
Dec 27, 2025Kayak tour
We did the kayak tour with Michelle and Bryan and it was wonderful! They are so funny and personable. Great little tour and felt safe. We also did the Mexican lottery game with Michelle and she was great!
-
Dec 25, 2025Great for young families
After reading reviews I was very reluctant. Much to my surprise this resort was exactly what my little family needed. It’s a smaller property with an incredible beach. It’s not for people looking to party late night but the evening shows were great!! For older couples and young families it’s a great choice. The pool has been redone there is no missing tiles, the staff is the BEST Ive ever experienced. Russell at the bar was one of my kids favourite parts of their vacation.
-
Dec 23, 2025
Wonderful Experience!
We came to this resort with feedback by friends who visited. Overall, the rooms were run down but we were only there to sleep so don’t expect too much! The breakfast buffet is nothing great. The dinner restaurants are very yummy and I like that you don’t need reservation. The entertainment team have great attitudes, outgoing personalities and overall share such great humor! My daughter really connected with Michele! They’re always so upbeat and happy! Armando was our speedy delivery service guy for drinks! He is overall a great guy and always willing to help! All employee’s were kind and made sure we had everything we needed, and more! Their services is overall excellent!
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.