What We Love
- There are two beachfront pools (including an infinity pool) and three Jacuzzis.
- Perch under a palapa on Playa Viva.
- The resort offers luxurious rooms with breathtaking views of the Caribbean and Isla Mujeres.
Things to Know
- The resort is only 25 minutes from the airport.
- Upgrade to the Preferred Club to get better rooms, desserts & liquors in the private lounge and more.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- Barefoot Grill
Grilled snacks and barbecue served during the day.
- Coco Café and Ice Cream Parlor
The Coco Café serves premium coffee and deli snacks served in a casual and relaxed atmosphere.
Ice Cream Parlor serves an array of frozen treats for the whole family and delicious crêpes.Late Night Bites: The buffet offers fruits, yogurt, sandwiches, beer, soft drinks and water.
- El Patio
Serving authentic A la carte Mexican cuisine.
- GauchoGrilled specialties.
- Himitsu
Serving A la carte Pan-Asian specialties.
- OlioA la carte menu served at breakfast, seafood served at lunch and delectable Mediterranean dishes served at dinner.
- Portofino
Serving classic, A la carte Italian cuisine.
- Preferred Club Lounge BarLounge bar for Preferred Club guests only
- Preferred Club Pool Bar & SnacksSnacks and drinks for Preferred Club guests only
- Various Lounges/Bars
- Barracuda
- Desires
- Manatees
- Rendezvous
- Gaucho Grill
- World Cafe
A buffet specializing in international cuisine. Dress code is Causal for breakfast and Casual Elegance for Dinner.
- All-inclusive meal plan
- Business center†
- Car rental desk†
- Children programs
- Conference facilities†
- COVID test onsite
- Currency exchange†
- Exercise gym
- Gift/News stand†
- Golf†
- All-inclusive meal plan
- Business center†
- Car rental desk†
- Children programs
- Conference facilities†
- COVID test onsite
- Currency exchange†
- Exercise gym
- Gift/News stand†
- Golf†
- Internet services†
- Laundry/Valet service†
- Medical Facilities Service†
- Outdoor pool
- Parking
- Pool
- Restaurant
- Room service
- Spa†
- Tour/sightseeing desk†
- Please contact the hotel for additional information.
† Fees may apply
- Children's program, onsite
EXPLORER’S CLUB FOR KIDS:
Ages: 3 – 12
At this fully supervised children's program, kids will enjoy the following activities:
• Arts and crafts
• Playground
• Treasure hunts
• Sandcastle contests
• Board games and video games
• Cinema
• Doll nursery and play kitchen
• Water games
• Weekly campout adventures
• Big screen movies on the beach
• Beepers for parental control
• Dinner for children
All Explorer’s Club staff members are certified by the American Red Cross in CPR for children
- Dancing †This resort offers dancing lessons.
- GeneralThis resort offers Spanish lessons and bingo.
- Golf †
- PoolThere are 4 pools and one outdoor hot tub.
- Spa †
For those guests seeking a sanctuary for the senses, the spa offers a sublime atmosphere of pure indulgence combining hydrotherapy and indigenous treatments creating a refreshing, invigorating and peaceful experience. Whirlpool baths and treatment rooms, a relaxation lounge, a sauna, a steam room and private showers are available. Other services include pedicures, manicures, facials and a full-service beauty salon.
- Volleyball
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12601 reviews
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Jun 27, 2025Activities
Leilani is the best!!! She always helped us have so much fun with the activities and staying entertained! I would love to come again.
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Jun 26, 2025Jose at the Loco Café
The hotel is pretty great. Except that we came during Sargassum season, apparently and so the beach in front of the hotel had a lot of seaweed. Other than that, the water is warm and see-through! Palm trees and beautiful weather. The pool's were literally perfect. Room's were clean with a great view. But the main reason I even made an account and am leaving a review is because Jose (&Andrea) at the loco café, was just THE BEST! Service with a smile every single time. He remembers the drink(s) you like and when he sees you, he's excited about it 😊, and asks if you are ready for another. Never acted like it was trouble, or like he was too busy, even though he was very busy every time I saw him. Probably because, everyone had the same experience as us! He really makes you feel special, and that's rare in the service industry. I sure hope he gets paid well, because he's fantastic at what he does. If we ever come back to this hotel, it will be because of the treatment me and my family received from Jose at the Loco Café. Gracias Señor. ¡Hasta la próxima!
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Jun 26, 2025Nice hotel bad service {pool & minibar)
Is a nice hotel with a beautiful beach. The people at restaurant and bars both give you a very good service. At the pool the people I charge Luis and Angel give a very bad support and they are aggressive and they treated you. The room is always clean but the minibar is never refill and coffee and tea the same.
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Jun 25, 2025Not really a dream to stay at dreams.
Beach was bad with seaweed so no turquoise water, looked more like lake water,lunch buffet, no sleeveless shirts for men, but women can be in bathing suits that doesn’t make sense. They make you wait until exact time check in time to get room, and don’t accommodate late check outs. Building looks old and beat up, not the nicest looking, prob least impressive as far as upkeep.Only positive is the workers in restaurants and pool area really do work hard and take care of you but that is typical of Cancún all inclusives. My recommendation hotel don’t control the seaweed and beach look, however that’s typically why people come to Cancun, so do everything in your power as a resort to make stay as pleasant as possible, like early check ins, and late check outs, upgrades, etc….
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Jun 24, 2025
Great beach Terrible food
Beach beautiful. Food terrible and I can eat anything. Second day in after eating buffet and one restaurant wife and I both got food poisoning. Should have known as nothing was ever hot, including the restaurant. Tried room service inedible. Ended up surviving the 7 day stay eating chips and candy bars from the gift shop. We did nibble on some dry baked pretzel bread one night. Got so sick that we really couldn't drink alcohol at all. The other issue is they try and sell you over and over, even when you're a member. Its almost like bullying you so can't enjoy yourself. We will likely never return to cancun again after this second trip. Punta Cana see you next year.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.