Dreams Riviera Cancun Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

13410 reviews

• 

  Just what I didn't like.

  The underage kids in the adult pool is a big issue, the property workers act as if they didn't care, there was big trash bins sitting outside your balcony full of seaweed which was just a eye sore. There are animals roaming and sleeping around the property as if they work there.

  Jul 01, 2025
• 

  Nice Resort but check the new Infinity Pool rules if you have kids!

  The resort was nice and the staff was great. Shout out to Lenry, who was a fantastic server at the pool. He was great! The biggest disappointment in this resort was their decision to change the infinity pool into an adults only pool. This happened the day after we arrived. We had a large group, 8 adults and 11 kids. They made no effort to notify their customers of this change when it was made 3+ months ago and have not even updated their website with regards to it either. This decision will essentially force all families with kids between the ages of 4-14 into their "activity pool". There is no way that pool can handle that many people. It is small and too deep for many kids to stand. The "kiddie pool" is only meant for kids 3 and under. The ocean is unusable at this point because of the seaweed issue in the Cancun area. The wait staff around the pool were also upset about it as they were losing out on tips in the empty infinity pool area. If they continue to try and enforce this rule, I do not recommend staying here. If you are a couple and get annoyed by kids around you, do yourself a favor and book an adults-only resort. Plenty of options out there.

  Jul 01, 2025
• 

  Great Experience for the Family!

  We stayed at Dreams June 20-26 and had a great time. The weather was nice and sunny all but the last day (which was fine because we got a cabana that day and it was the perfect day for it). Out package through the travel agent had us in Preferred which we have never done and we loved it. The rooms had the best air condition according to the staff and they were right. The hallways also were air cooled. With preferred, two other big perks: the preferred lounge with snacks and full bar all day long. They had the best desserts which my kids loved. And it was a nice break to go in and get a few minutes of air condition throughout the day. The Bars and Restaurants were all great. Most notable the Teppanyaki. You need to reserve a few days in advance because there are only three cooking tables with 8 chairs each. So, that experience is limited if you don't plan a head. And get there early if you have a reservation. If are you late, they give your spot to someone else to keep timing on track (which makes sense). There are tables to sit and order off the menu too. The preferred bar on the north end of the beach was our spot to go because you can ask for higher scale liquor for all your drinks. Just be sure to tip your tenders and servers. Cruz, Santiago, and Gersom were great to us all week! The gym was probably the best of any all inclusive we have stayed in. Six treadmills in great working condition (I can tell a crappy treadmill and these were good). The gym had both a nice cardio/weight room and another room for classes which also had some cardio and a Peloton. If you are a beer drinker and are used to American domestics, you won't find any here. They only have Tecate, Tecate Light, and Dos Equis. There is a tiny shop outside the resort down the street which has a lot of variety of beers. I sold them out of Mich Ultra, but they also had Corona light and others (no bud, miller, nor coors products). All three pools were great and never over crowded. We didn't use the kid pool with the slides as my kids preferred the other two pools. The beach was great too. We went into the ocean the first two days. Yes, there is sea weed but the staff is out there all day/every day trying to clear it out. If you are a person who reads these reviews and focus on the negative ones, don't. It is an all-inclusive. Don't set your bar too high and you will enjoy it. All the negative reviews probably come from picky people who hate vacation and are always finding something to complain about. Enjoy your trip!!

  Jul 01, 2025
• 

  We Will definitely be returning !

  We came to Dreams resort to celebrate my husband's birthday and our anniversary . The hotel and staff have been amazing . They made both of our special celebrations so nice as , we had a happy birthday banner and cake in our room for his birthday. For our anniversary complimentary bottle of champagne. Any issues the arose they solved them very timely and effectively. The food was very tasty . Room service hands down the best service I have ever had . The staff are all amazing always pleasant . We will definitely be returning to this resort . Cheers !!!

  Jun 29, 2025
• 

  Nice, but starting to show its age.

  We had a great time, but the resort is starting to show its age. They are performing some updates, but not enough to keep up with the age of the property. We've been to resorts all over Mexico, but the water in the pools was extremely hot. It felt like it was at least 92 degrees. Too hot to relax or to cool down. None of the employees could explain why it was so hot. The employees on property were very nice. We would also recommend the dolphin interaction/excursion. Although it's an upcharge, it's a very cool experience.

  Jun 29, 2025