Dreams Riviera Cancun Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

13791 reviews

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  Spectacular

  This resort was beyond phenomenal. It was much better than what I expected. I would definitely be going back again. The next time I go to Cancun Mexico.

  Nov 02, 2025
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  Excellent stay, staff, food! Enjoyed our week so much!

  The hotel ground and decor is very nice and well maintained. We enjoyed it’s small size that made everything so easy to get to from anywhere you were. The restaurant were great and we specially enjoyed Himitsu (sashimis were fab) and Bordeaux (filet mignon yum), but Seaside and Oceana (Tuna Tiradito was the best) were also great specially for the lunch! The staff is really what made the experience amazing. Everyone’s so friendly and attentive. Special thanks to the amazing ladies at the Explorer’s club. Our kids 6 and 8 had a blast and loved Laura, Patricia, Cristina (Arkade) and Yazmin so much! They had fun practicing their english and teaching them french. Jonathan and Oliver from the entertainment team did a wonderful job as well and César seems like a fantastic manager for their team. Finally we appreciated Efren and Sheila at Coco Café, they make the best coffees and smoked salmon bagels. The beach is not the best because of nature, the sargassum is present although the view was still super nice. It didn’t bother us. The room has a fantastic and comfortable circular layout that was really different than other resorts we’ve stayed at. Would highly recommend for a great family vacation! We will surely try some other Dreams property based on this first experience.

  Nov 02, 2025
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  Dreams back to its best

  ⭐️⭐️⭐️⭐️⭐️ Another Fantastic Stay – Dreams Riviera Cancun This was our fourth stay at Dreams, and after feeling a little let down last year, I have to say — well done, Dream Team! Every issue we noticed previously has been completely turned around. That kind of improvement in just one year is truly impressive. You’ve absolutely knocked it out of the park, and once again, Dreams is the place we love coming back to for family memories. Resort & Atmosphere The maintenance and cleanliness are to a high standard, and the service is consistently excellent and friendly — tipping is appreciated but never expected. There’s entertainment from morning till night, with singers in the foyer lounge both early and late, creating the perfect atmosphere. The whole vibe is happy, relaxed, and full of energy. Staff & Service A special mention to Jonathan and David, our waiters at the pool, for their warm, attentive service, and to the entertainment team, who kept everyone smiling and active with volleyball, beach soccer, aqua Zumba, bracelet making, quizzes, and more. Endless fun for adults and kids alike. Spa & Food Highly recommend Samuel in the spa — his massage was perfection. Poolside food was great quality (the burgers and pizzas were favourites!), and the cocktails in the main foyer are the best — especially the Dublin Mudslide! Tips for Future Guests • Bring bug spray for yourself and your room, and keep balcony doors closed at night. • Cover up in the evenings during rainy season so you can enjoy the music without the mozzies. • Steps down from the nightclub get very slippery when it rains, so hold the handrail. Room & Booking Experience We booked through Travel Republic for a Preferred Club room with plunge pool but, unfortunately, arrived to find our booking had been cancelled due to a third-party issue. Thankfully, Franco at reception was outstanding — calm, helpful, and went above and beyond to help us resolve it. Dreams even gave us a discounted upgrade, which we really appreciated, especially as it wasn’t their fault. Excursions We did the Turtle and Cave Tour — an unforgettable experience! • The cave swim is fascinating and beautifully guided by AK, who was knowledgeable and friendly. Just be aware it involves swimming through some dark, narrow areas, so may not suit anyone with asthma, claustrophobia, or a fear of the dark. • The turtle swim was magical — turtles surfaced right beside us, and we also saw a stingray, lobster, and lots of colourful fish. We felt completely safe throughout. • The photos are pricey (around $50 for one or $80–$120 for sets), but it helps to remember it supports conservation. • A note for shy travellers: you’ll change into swimsuits on the bus and shower before entering the cave. • The journey from Dreams is about 2.5 hours with pickups, though only around 50 minutes direct. • Don’t forget to tip your guide and driver separately, as tips aren’t shared. Overall Dreams Riviera Cancun has completely restored its sparkle. The staff, entertainment, food, and atmosphere make it an easy choice for a relaxing and fun holiday. We’re already looking forward to coming back!

  Nov 01, 2025
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  Visit October 2025

  Great service, speciality restaurants had some fantastic food, but the main world cafe was a let down when it came to dinner, hence we only used it the once. The main pool is a little tired and could do with a refit. On the whole we had nice relaxing holiday and I would recommend to others.

  Nov 01, 2025
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  A Dream week at Dreams Riviera Cancun.

  Overall this is a positive review. Our family of six spent a 5 day getaway at this resort October 23-28 2025.. The weather was perfect except a two hour downpour on the last day. Skies clear. Mild breeze. The property was clean, well laid out. It is a rather compact resort so you did not have to walk too far to get to any place. We had opted for a family suite with ocean view. Room was clean and well appointed. Rather tight. The property map handed to us looked like a scribble. Please make it user friendly with more details. This is a family resort so we had a children's pool and an adult pool. The adult pool was quieter and more relaxing. The beach was nice. There was some sargassum washout everyday but the crew was constantly cleaning up. The negative here is that the beach did not have enough palapas and the pool area did not have enough chairs/umbrellas. However, there were plenty of cabans that sat unused because the fee was rather exhorbitant. I see a management opportuniy here. There were plenty of bars. The pool/beach area bar service was adequate. Premium liquor was only available at the Preferred Club bar. And even then the selection was limited. However, the wine selection at restaurants was very good. Dining experience was definitely positive. All the main restauramts had varied menu and the presentation, dishes etc was fine dining. The steaks' variety was excellent. Probably the best food I have had in Cancun after more than 10 trips here. One area of improvement could be the burger quality at Barefoot Grill. The entertainment was more than adequate for a family resort. The pop show, urban show, fire show and circus were all excellent and cruise worthy. The singers in the main lobby were quite good. Asides: We were on the 4th floor. The elevator closest to us was out of service. For someone like me who is 80 years old, has serious COPD and recovering from an open heart surgery it was a major challenge to climb four floors at least twice a day. Second, while researching which resort to go to, we found it frustrating that the hotel website (compared to other resorts) had very limited amount of photos. The staff was very friendly and welcoming. The maid service in the room was excellent. A shoutout to the entertainmnet team at the poolside - Oliver, Hector, Jonathan, Uzzi and Edgar. A special recognition to Enrique at the Oceana-Seafood Grill complex. All in all it was a great vacation and we plan to return next year.

  Nov 01, 2025