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InfoCustomer ReviewsQuestions & Answers
Your day could look like this: you, kickin' back in a luxurious oasis set along a white sand beach that's kissed by crys
...
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Your day could look like this: you, kickin' back in a luxurious oasis set along a white sand beach that's kissed by crystal clear waters. Your kids, climbing on a pyramid-shaped climbing wall in the warm Mexican sun. You look up at the palms that shade you, then glance at your watch. Yes, it's that time. Time to refresh your drink. And continue doing that delicious nothing that you came here for.
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"Overall Resort – It was very well maintained, beautiful property and grounds, amazing Infinity Pool and gorgeous views. While they offer a lot of different activities throughout the day, we never parti..." – tropical40
243 out of 283 (86%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.3
Service
4.6
Beaches & Pools
4.3
Dining Options
4.2
Room Comfort
4.5
"Overall Resort – It was very well maintained, beautiful property and grounds, amazing Infinity Pool and gorgeous views. While they offer a lot of different activities throughout the day, we never parti..." – tropical40
243 out of 283 (86%) customers would recommend this product to a friend.
All Customer Reviews
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October 6, 2018
Ehhhh
Resort is beautiful for sure but.... one restaurant was under construction so it was closed. Another is listed as a restaurant and it’s really just a walk up buffet. Beds weren’t incredibly comfortable and you need to pay for cabanas so... the chairs st the pool are incredibly crowded but the cabanas are empty.
Bring bug spray
Drinks seemed very watered down will spend more for a five star resort.
Two words... NEVER AGAIN. Issues with A.C.. Had to have maintenance to check A.C. as it would no cool below 75 degrees. Each time they stated "fixed"; however, it was not fixed at all. Ceiling fan had to be ran the entire time. Room service called once. Food arrived luke warm. Fries soggy. Cheeseburger was not "hamburger", unsure of.what it was but had terrible taste. Room keys would not work. Walked to lobby to get them reactivated. Went back to room and they still would not work. Maintenance came, battery in card reader had to have batteries replaced. Mini bar in room was not stocked daily. Had to call for airplane alcohol bottles as well as sodas each day. Upon arrival, our tub was dirty. Obvious dirt and smudges noted as well as multiple hairs noted in tub. Had to call to get it cleaned. The $200 credit we had came as $20 to $40 coupons. No more than 1 coupon could be used towards any particular excursion or "extras" that we wanted which left the out of pocket cost for us ridiculously expensive. The mixed drinks we got at the outdoor pool bar as well as the bars outside were horrible. The Mojitos tasted like straight sour mix only. The other drinks we ordered were decent however, you could not tell there was alcohol in tjem at all. Most importantly, we were "PREFERRED CLUB MEMBERS". I saw no difference in our service versus the service the regular guests received other than the extra money we paid for.the trip . DON'T GO!
Lots of Seaweed at the beginning of beach. Water is horrible
Other then that I have no complaints. Service was great.. I would def recommend and if I were to visit again. I would stay at dreams
From:Staten Island, NY Age:35-44 Travel:1-2 trips/year
August 31, 2018
Best Resort ever
I was upset that we didn’t get to stay in one of the rooms that had a pool and Jacuzzi. But after seeing our room I wasn’t as upset cause it was just as nice. The food I didn’t like so much. The Hibachi restaurant had the best food and also World Cafe. Th service at world cafe was excellent. I meet a lady from World Cafe name Luisa. She was extremely nice! For example my 5 year is a picky eater. Every time we travel we have to pack her favorite food which is mac and cheese, the ones in the disposable bowl. I had to ask Luisa to put it in the microwave for me. At first she didn’t know what it was. I had to explain it to her and also direct her on how to prepare it. She did it with a smile and on face. She went above and beyond for my family and I. Overall the service was super!! It is by far one of the best resorts I have ever visited in Mexico. I can’t wait to come back again.
From:Pennsylvania, PA Age:25-34 Travel:1-2 trips/year
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36 questions, 123 answers.
Serene & beautiful accommodations best recommendations2 answers
Room w view, close to infinity pool, beach, restaurants.....cannot walk very long distances. Just want to be surrounded by water, palm trees & beach plus quiet. Power rest. What is a plunge room? Looking for privacy especially in spa areas. Accommodations, pools, scenary & kind and respectful service are premo concern. We like our privacy. One of our best vacations? Private villa with private pool @ Pavilions & Pools St. Thomas. We are too far away from St. T and are looking for a direct flight to Mexico w better pricetag. Recommendations?.
7 years, 91 months ago
BABS
This particular resort does offer rooms with views. The price for each view does vary as it depends on the resort's availability and the dates of travel. A plunge room includes a small pool located outside of the room and usually on the balcony or patio. Airlines do offer nonstop flights to Cancun from a select number of US cities.
MariaCC
Try the NH Royal...quieter as no children under 18 and also all inclusive makes for a better, cheaper trip....
Kaykie
Does the preferred club have its own lounge area?7 answers
7 years, 90 months ago
bostonrs
Yes, it is a small bar with top shelf booze and a very friendly bartender that will make anything. I loved going in the morning to get coffee and lates.
sdp11
There is a private lounge area for those who upgrade to the Preferred Club room category.
MariaCC
Because if you "buy into" the resort, you get "preferential" treatment. This is the worst resort I have personally ever stayed in.
kcriess
It has an indoor private area with a bar between the main lobby building and the pools. I did not notice an outdoor private area designated near the pool/beach.
GregNY
Yes and it's lovely!
tropical40
Yes. Very nice with top shelf booze and food each evening. Try the fresh sushi and desserts.
Johnnierobbie
yes
Choochy
Yes... The little lounge is also where they do the private, preferred club check ins. It's a nice, quaint, little room...with an outdoor patio area that over looks the main walkway. HOWEVER...no private pool for preferred guests! This is a major disappointment since my husband had to wake up by 6 am every day to reserve chairs or Bali bed...lame!
Kelschatz
Am I missing something?4 answers
No matter what dates in June I select at Dreams Riviera Cancun, I'm not offered an upgraded PC room. Having vacationed at this resort chain, we definitely want the PC. What is the problem?????
The same thing happens with Now Jade.
7 years, 90 months ago
Beachboston
Cheap Caribbean offers the Preferred Club Premium Ocean-View room category. Please call for pricing and one of our Sales agents can gladly assist you.
LauraCC
Pick another resort!
kcriess
We were not offered this upgrade at Dreams, or the Secrets Resorts both times we visited.
Billianne
What happens is the hotel and all the tour companies they work with are allocated a certain number of these rooms. Although they may be sold out, for example, on Cheap Caribbean, Apple Vacations may still have availability or the hotel might. I ended up booking with Cheap Caribbean for that very reason - they still had PC rooms available.
tropical40
Have you tried simply booking an upgrade upon arrival? That is what I did without any problem.
Teebs
Do the rooms have jacuzzis?5 answers
Does the Premium Deluxe ROH room have an in room Jacuzzi? If not can I upgrade my reservation to include a room with an in room Jacuzzi?
7 years, 88 months ago
Bobb
Yes, Our first room had a jacuzzi on the patio/balcony. We upgraded to a 2 bedroom suite and the master also had a jacuzzi on the patio/balcony
bikingguy1954
Only the perferred club rooms off a Jacuzzi on the balcony.
DanielleCC
We had the most simple room and it had a pretty big tub with jets in it, that's what I would call an in room jacuzzi.
CaroKev
I believe all in-room bathtubs are jacuzzi/jetted style. You have to upgrade to the Preferred Club rooms to get a private jacuzzi on your balcony.
tropical40
Yes. Has in room jacuzzi. And also another on your balcony if you are not on the first floor.
Johnnierobbie
They do have a Jacuzzi tub, but only large enough for one person.
EricWarchol1
Best Family All Inclusive Vacation Resort Spot4 answers
Trying to decide where to vacation, want to be at an All Inclusive Resort on the Beach but can't decide where. The more activities for the kids, water sports, snorkeling, zip lining, etc., the better.
7 years, 86 months ago
Familyof 5
Dreams is a great option for families looking for a multitude of activities within a resort right on the beach. For further guidance, you can go on our web site and click on the 'Hotels' tab at the top, and then select 'Hotel Finder'. From there, you can choose 'family friendly' as an interest, along with any other interests and hotel amenities that you would like on your vacation.
KristinCC
Marina El Cid -- Mayan Riveria
We had a great vacation with lots to do -- never a dull moment
Vacationwomen
Dreams riviera is a great choice. Good value and kids can make new friends easily. Tons of activities included in price.
Johnnierobbie
This is a great place for families with young kids. They provided countless amounts of activities for kids and some things for adults. Do not go here unless you bring your kids with you.
breezer737
Is this hotel good to have a wedding at?5 answers
We need a moderately priced all inclusive that isn't adults only (we have a 17 year old coming) to hold our wedding at on April vacation. And a beautiful swimmable beach! Is that asking too much!!?
6 years, 81 months ago
TiffanyT
Dreams Riviera Cancun is a great place to have a destination wedding. The resort has many amenities in order to make your wedding day special, including multiple wedding package options. Also, if you meet certain criteria, you will also receive free nights for a return stay to celebrate your anniversary. Regarding the beach, while tides and weather can affect the water, it is a large beautiful white sand beach.
KristinCC
We just returned from there over 10/29 - 11/3 and we saw several weddings done there that were gorgeous!! We had a BEAUTIFUL beach wedding in Florida, but the way they were setting up these intimate weddings on the beach were just beautiful. I was definitely impressed. However, on Friday they had like 6 weddings going on at once. As long as you were one of them on the beach I wouldn't think it would matter too much. I would just be concerned about over hearing each other's music. Just being married 3 weeks myself, I wouldn't want to be around a bunch of brides on my wedding day. So - maybe get married during the week??
NBonIRB
Weddings are the best thing going at this resort. A staff of wedding planners can assist you with all your needs. And the beach is excellent for walking, jogging and swimming.
delt389
Absolutely!! there was about 4 different weddings there when I vacationed last week. No wedding was the same. The largest party was about 75 guests and the wedding was at night, reception was in the pool area which was closed.
TiffToy
This place is totally overrun with small children, super noisy and mediocre food etc. I would look elsewhere.
Coloale
What is there for teens to do?3 answers
Ages 13-18
6 years, 76 months ago
TexasTeen
There is no specific "Teens Club" available at the Dreams Riviera Cancun, however teens have access to the same sports and amenities as adults, listed below.
Water activities
Available as part of the Unlimited-Luxury® privileges:
Snorkeling
Ocean kayak
Beach volleyball
Ocean trampoline
Water aerobics
Float in the pools
Additional charges apply:
Dive clinic
Windsurfing
Sports
Unlimited-Luxury® privileges include:
Jogging
Euro-bungee
Yoga
Cooking, cocktail, dance and Spanish lessons
Bocce ball
Biking
Billiards
MellissaCC
They had ping pong, pool basketball, biking, euro bouncing, and snorkeling.
andejoh
Pools are great. Ocean and beach are fabulous. There are different activities in the pool area during the day, and they have beach volleyball and soccer set up.
delt389
do they serve any American beer? Bud Light, Coors,ect....Which hotels do?9 answers
6 years, 73 months ago
american beverage
Most resorts do serve American beers, however, their availability could be subject to change as it depends on the shipments received from the United States. We do suggest contacting the resort directly for the most accurate information. The email address found directly on their website it info.drerc@dreamsresorts.com.
MariaCC
Yes, Bud Light
andejoh
They serve Corona, Model and down at the beach bar they had Bud lIght.
adventurerelax
yes they do serve American beer
ughchicago
Dreams Riviera Cancun does serve Bud Light.
delt389
Yes. We were able to order Bud Light and Budweiser there.
YamRam
They did serve Bud Light, but that was the only American beer. The had Corona draft, Corona Lite in a can and Modelo in a can.
Syracuse503
Yes, but why come to Mexico for cheap American beer when you can immerse yourself in the culture and have quality Negra Modelo or Corona
Teebs
Bud Light
OCDforClean
what type of entertainment is on the resort?3 answers
I am wondering what type of nightly entertainment does the resort provide; staff doing shows, or elaborate shows?
5 years, 67 months ago
jill
This resort does offer nightly entertainment. The type of shows change on a weekly basis. For more information please contact the resort directly.
CaitlinCC
not elablorate and not staff though. Comedian one night, break dancing one night, rock and roll band with gymnasts another night, singer another night. shows were ok but I've seen better elsewhere.
ughchicago
Nothing elaborate and entertainment value is fair at best. The best show was the fire dancers.
delt389
Kids ( 2 years old) stay free?2 answers
5 years, 67 months ago
sibila
For more information and pricing please call us at 1-800-915-2322.
CaitlinCC
Our child was free at the hotel.
dithfields
How is the snorkeling from the beach at this hotel?2 answers
4 years, 58 months ago
California
Snorkeling is including in the water activities at this resort, for more information please contact them directly, their email address is: info.drerc@dreamsresorts.com. Thank you!
LizCC
There is not much to see off the beach for snorkeling. Go to one of the cenotes if you want good snorkeling.
Limbogirl
Is there anywhere near by to go Jet Skiing and dancing?3 answers
I noticed this resort does not have jet skiing but do any of the sister resorts offer this? Also do any of the resorts near by have any type of bar with a DJ at night?
4 years, 54 months ago
tmarie
This resort is located in the town of Puerto Morelos, which is smaller and quieter compared to other resort towns near this location, but motorized water sports are available near the resort.
BethCC
You can book jet skiing through the aqua sports company located by the pool here. After booking, a boat picks you up and takes you about 3-4 miles south to a location where jet skiing is permitted, and afterwards they transport you back on the same boat. My wife and I did this, cost $120 USD for 1 hour (1 jet-ski), I think 30 minutes costs $70.
In terms of dancing, we never when but they do have a bar/club called Desires on premises. Pretty sure that's where most people went for dancing. Not sure what other options there are aside from that...
Nshah
you can book motorized sports through local vendors but the natural coral reef right offshore will not allow you to jetski at the resort.
You can also book with local vendors to charter a bus/taxi to take you dancing in near by Playa del Carmen or Cancun
Alrah
Does this Hotel have a shuttle service?2 answers
4 years, 54 months ago
tmarie
The roundtrip airport transfer service can be purchased as an add-on during the booking process of your CheapCaribbean.com vacation package.
MariaCC
This hotel has free shuttle service to Playa de Carmen for shopping
Kellirob
Shuttle service for excursions2 answers
The Dreams Riviera Cancun website says that they have Tours & Excursions including snorkeling which is included in my cheap caribbean purchase. Does the hotel provide you with a shuttle to take you to these excursions? I already have a planned shuttle to a from the Airport.
4 years, 54 months ago
travlerrr
If you have booked your reservation and excursions through CheapCaribbean.com transportation may already be included in your excursion package. Please review the vouchers that were sent to you to see if transportation is included in your excursion package.
BethCC
Someone told us about a beach called "Akhumal Bay" which has great snorkeling and you are able to swim with sea turtles. This is a free access beach. My husband and I always bring our own snorkels so we only needed transportation to get there. The hotel set us up with a private taxi service which cost $140. It sounds expensive but when you compare it to the price of the snorkel trip that they suggested at $120/person, it was a great deal. So, the taxi took us to the beach and would wait there for as long as we wanted. We stayed for about 3 hours. After the taxi would've taken us anywhere else we wanted as well with no additional cost (for example, there is a great shopping strip that you go by in Playa del Carmen which we could've stopped at, but we have been there before). I would highly recommend this beach as it was some of the best snorkeling we have ever done and seeing/swimming with the sea turtles was amazing. It was the highlight of our trip for sure and it was great not being on a time limit of a tour. If you go, you do not need to rent the lifejackets they try to sell there if you feel you are a good swimmer. Also, the sea turtles are in the middle area. For the best snorkeling and fish sighting, there is a reef to the right of the enclosed area (which you will understand if you go there and look at the ocean).
blazer
Can kids go to all restaurants? If not, which ones are a no?2 answers
4 years, 53 months ago
AboutToGoCan'tWait
There is currently one adults only restaurant at this resort, Bordeaux is adults only.
BethCC
There is only one restaurant that is adults only - Bordeaux.
Allison89
How is the weather?3 answers
Does it rain everyday there is the summer? I have been checking the weather and video cam on the website a lot and its been raining everyday all day, is that the usual?
4 years, 52 months ago
sweet tea
In the Caribbean, and especially in Riviera Maya, it is common for there to be rainfall everyday during the Summer months. Keep in mind that while it may rain frequently, it often does not linger and passes in the afternoon. With that being said, we are not able to predict the weather, as it is subject to change at any time.
If you have any further questions, please call one of our Beach Experts at 1.800.915.2322.
SamCC
I have been there 4 times, each for one week. The forecast always shows rain but we have had gorgeous, sunny weather each time. Occasionally, a shower will occur late afternoon but it doesn't last long and the sun comes out again.
ankco22
We just spent a week there it did not rain a drop.However it
was windy but it didn't bother us a bit. We spent 6 hours deep sea fishing it was windy but we caught lots of fish.
miago
What is included in the preferred upgrade? Private beach area?2 answers
4 years, 51 months ago
Meek777
Hello!
For assistance with this inquiry, please feel free to contact one of our knowledgeable Beach Experts at 1-800-915-2322 and they will be more than happy to help you plan your next trip!
CoryCC
The preferred upgrade will get you access to a private concierge area. This area will get you early check-in, private business center (wifi is included in all rooms regardless of status) and hot hors d'ovres and a bar area. There aren't private beach areas or pools.
t6849tw
How much is a cab from the airport?2 answers
Can we pay in American cash?
4 years, 49 months ago
kchris
Cab rides can vary depending on the cab driver and company. There is no way to put an exact amount on it. Using the transportation vendor through CheapCaribbean.com is highly recommended because they are set in price, safe and are aware of your flight information.
Shane99
Yes you can but be careful we paid $10 for a thing of blistex.
arapo
do your bars stock Galliano?2 answers
3 years, 44 months ago
that old guy
No, unfortunately they do not offer Galliano.
KristenCC
Yes they have Galliano!
Alrah
How are the beaches? Are they rocky and full of seaweed?3 answers
3 years, 44 months ago
Eileen
The beaches are mostly white sand with some areas that are rocky. Whether there is seaweed depends on the season and ocean conditions but the resort does a good job of grooming and maintaining the beach..
CCGreg
great, clear, sandy with little are with waves
pituskosk
There was a lot of seaweed on the beach. Many people opted for the chairs up by the pool rather than the beach.
blazer
The beaches are very nice near Dreams Riviera. I do not know about the rest of the area.
DCDiner
how private is the private patio/jacuzzi?2 answers
3 years, 39 months ago
gringolee
The private jacuzzi is located in you room and away from view of others staying their own rooms. If privacy is a concern of yours, we suggest speaking with one of our Beach Experts at 1.800.915.2322.
SamCC
Our patio jacuzzi was not very private. You can see everyone else's jacuzzi's/patio from yours. Not worth the extra in my opinion. Although, the room itself was outstanding!
blazer
Reservations for spa & private dining4 answers
We have resort credit since we booked through AAA for spa services and a private dinner on the beach. Is it difficult to get an appointment for these services? I'm wondering if we should call in advance or if we'll be ok to make them once we get there?
3 years, 37 months ago
Ohio
You should be able to set up restaurant and spa reservations at time of check-in. If you have purchased your reservation through another company, you may have to check the stipulations of your vouchers as they may say to set up with the resort before hand. If you have any further questions, you may contact the resort directly at their international number: (01152 to dial out) 998-872-9200.
TimCC
We were able to make an appointment for a couples massage the morning we wanted it. It seems like they have a lot of staff in the spa area.
blazer
It is not difficult to book spa or romantic dinner appointments. You can book them there. The resort credits had many restrictions, making them hard to use. You could only use them on a romantic dinner, premium spa services... ($40 max per person per treatment), etc.
OCDforClean
We did not use the spa services, but did look into it. There were many opportunities to use the spa and book your appointment. Even in the rain during a few days they had appointments available. I would say waiting until you get there would be absolutely fine! They are overall very accommodating!
Sprinkles23
Is there a door on the bathroom?6 answers
2 years, 35 months ago
Susan
Yes, there is doors on the bathrooms for this property.
CaitlinCC
Yes, very nice modern renovated bathrooms. Hair dryer incl.,
pituskosk
There are doors on the bathroom. The water closet is separated from the bathroom area by a glass door.
jenknfny
yes, they are frosted doors
Alrah
Just to toilet and shower. Its ok for married couples but not much privacy unless your significant other is laying in bed and does not get up. I like the openness . Did not bother us. You have shutters you close so you have privacy that way.Lightening is horrible to put makeup on.
bandmom1970
Yes
MDMM
Exercise Room?2 answers
Does anyone know about the size/equipment in the exercise room?
If not, is running in the area safe/acceptable?
2 years, 29 months ago
Connecticut
Fitness Center includes: Treadmills, Stairstep machines, Stationary bikes, Cardio and other strength training machines, and Free weights.
As for running in the area, it is acceptable, and for safety you would just want to take the same precautions as you would at home.
JeannieCC
We looked in at the gym and it has treadmills, stationary bikes, elliptical's, balance balls, and they have yoga in the morning on the beach. You could run on the beach also.
DebChris
Does this resort have tennis courts ?2 answers
2 years, 29 months ago
Kara
There is no mention of tennis courts on site.
CCGreg
No
Kenny2328
Does this resort offer mini golf?2 answers
2 years, 27 months ago
Texas
No, unfortunately this resort does not have mini golf available. However, Dreams Puerto Aventuras does and you may visit using the Sip, Savor and See dining experience.
JeannieCC
No
CCCH
As far as all the dining rules go, how strictly is the long trousers for men rule enforced? Seems crazy to pack a bunch of slacks for vacation!2 answers
2 years, 27 months ago
Texas
They do enforce the dress codes. However, khakis, linen pants, etc are usually deemed acceptable for this.
JeannieCC
Pack some long pants because most of the rules for dining all had a long pants dress code. There were a few that let the men go in with shorts, but the nicer ones had a dress code.
DebChris
Do the rooms have microwaveS?2 answers
1 year, 23 months ago
dst
Unfortunately none of the rooms have microwaves.
JeannieCC
No. Why would you need it with their 24 hour room service which is pretty fast.
malvinka
Is there good offshore snorkeling from this resort?2 answers
1 year, 21 months ago
Devcakes
Please check with the resort directly for the most up to date information. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes, we went snorkeling with alltrips.mx on the shared smooth life tour and it was awesome!
Klie89
Is this a nice resort? Is it close to the sister resorts? More info on this place please, from someone that has been here....4 answers
1 year, 21 months ago
SarahJ
In my opinion this is the nicest of the 3 Dreams properties in Riviera Maya. It is the closest to Cancun, and is not close to any other Dreams (Dreams Sands is in downtown Cancun and the 2 other Dreams properties are much further south).
CCGreg
Super nice resort but the staff is what makes it amazing.. I like fancy things on a kool aid budget and this place fit the bill. Just arrived home from there a week ago and we will def go back. Upgrade to a preferred club room with a personal dip pool for some extra love :)
Teemtee1
The resort is beyond amazing and it is very nice and also less than 10 minutes from some of its sister resorts
Klie89
This is an amazing resort! Close to airport. You are able to use other properties although we have not participated in this option. We have stayed here 6+ times
KatyL
Is the $1199 price per person even though we share a room?4 answers
1 year, 20 months ago
tumbler
If you need any help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes it is, it is per person because all of your food and drinks are included in that price
Klie89
Yes per person that’s about average price.
DblG
Yes...because it also includes the flights and the fee for the “all inclusive” part of the resort.
WorktoTravelx2
What is all inclusive?5 answers
1 year, 19 months ago
USA
All-inclusive means food and drink at the resort are included. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
It means that all of your food and drinks (alcoholic and non-alcoholic) are included in the price that you pay
Klie89
Food & drinks yes...... you need money for excursions, tips, private cabs, souvenirs
MzDetroit313
Food and drinks included.
Vacationer2485
Yes, drinks (including alcohol), food, desserts, tours, entertainment and child care are included.
Thuy26
Room for Family of 5?4 answers
Looking to take my family 2 adults and 3 kids 7,5,1. My husband and I have stayed at secrets and love the plunge pool option however I am not seeing that as an option if you have 5 people. I see the family suite has a hot tub on the terrance but we really want the plunge pool, is it possible to get adjoining rooms or perhaps get the one that sleep 4 and bring a pack and play for the baby?
thank you
1 year, 19 months ago
TN
The reason the plunge pool is not available is due to the occupancy requirements, which are as follows. A pack and play would not work, these occupancy restrictions are strictly enforced for fire safety reasons. What you can do is book 2 rooms and request they be connecting or next to each other, however this cannot be guaranteed.
Maximum Occupancy: 3 adults & 1 child (0-12), or 2 adults & 2 children (0-12).
JeannieCC
Upgrade to the preferred club room with a plunge pool. We just came from Dreams Riviera and upgraded to this. There are adjoining rooms as our room had a locked door connected to our neighbors. Or inquire about a Governers Suite? I believe those have a plunge pool as well.
Teemtee1
So this resort has the availability to have joining rooms. You can do a double bed room and then have a rollaway brought into the room.
KatyL
We did not have a plunge pool but our room was able to connect to another room. In my opinion no one really ever used the plung pools because they are out in the open everyone can see you walking by and the 3 pools were so nice for the kids trust me they won’t want the plung pool. And they have a sprinkler in the kids club.
DblG
Playa del Carmen5 answers
How far is this resort from PDC?
Also, are there sister resorts we can visit through out the peninsula?
1 year, 18 months ago
Chicago
It is about 30-45 minute drive. They do offer a sip, savor and see program. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
40 minutes
JJRVA
They have an adults only sister resort called saphire we were told they own a total of 17 resorts total I recommend you call them to find out plus there is an extra charge to stay at there other resorts
DblG
It’s about 20-25 min from airport and playa is about another 15-20 mins thy are on the same side so the water is not clear dark choppier and may have seaweed like ours, the opposite side in Cancun hotel zone is crystal clear water.
DblG
About a 40 minute walk down the beach and a 15 min bike ride...Dreams Riviera coordinates bike tours that are free to guests most days to Playa del Carmen as well where you bike there and spend 40 min shopping around the area and whatnot.
There are 5 sister resorts. We walked along the beach and went into about 3 of them. They are all there along the beach. When you walk out onto the beach go left. Right takes you to Playa del Carmen if you want to walk there and there is only one sister resort that way.
Timeisvaluable26
Do you get sick from having ice in your drinks?5 answers
I know you cannot dink the water in Mexico but what about the ice from the resort? Is that safe or did it make anyone sick?
1 year, 14 months ago
Dan M
The ice is made using filtered water and is generally safe for consumption.
JeannieCC
My husband and I had ice in every drink we had and we didn't get sick once so I think it should be fine!
Klie89
I have traveled to Mexico many times and the ice has never made my family sick.
Kenny2328
No never got sick
MzDetroit313
No, we have ice and water the whole week, and never got sick. The ice in our drinks melted after about 5 minutes and it was fine
Heather7777
Dining options5 answers
Do they serve steak and lobster at any of the restaurants? And is there an extra charge for this?
1 year, 13 months ago
Heather
I am not sure about lobster but they did have delicious steak and there is not an extra charge for any food.
Klie89
They served steak at the French restaurant and no extra charge.
Kenny2328
The French restaurant has a lobster salad and the most tender filet you have ever had.
Brimmer3
No lobster.... but if u ask they might
MzDetroit313
Lobster bites but no lobster, steak at Hibachi place and French restaurants. Flank steak(very good) at the beach restaurants.
Vacationer2485
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Room Information
Dreams Riviera Cancun features 486 Premium Rooms and Suites that are tastefully decorated in contemporary Mexican style with marble floors and finely appointed luxury amenities. Each room has a spacious terrace perfect for relaxing, sunbathing or dining in with 24-hour room service.
Also available is the Preferred Club section, where guests can enjoy national and international newspapers, private relaxing areas, concierge service and a private outdoor Jacuzzi.
As of June 2018 you can bring your furry friend along!
The rejuvenating champagne and icy cool towels for your descent into beachy wonderfulness.
Alluring octagonal-shaped suites with marble baths - 70% offer aahh-some vistas of turquoise.
Most of ground floor rooms offer an exclusive outdoor plunge pool. Plunge away.
The intimate wine cellar with international premium vino.
Cushy bathrobes and slippers, and turndown service each night with chocolates. Sweet.
Explorer's club (kids 3-12) with a planetarium and pyramid-shaped climbing wall.
Red Cross certified staff supervise the aforementioned club. A relief, right?
Parents get a pager from the Explorer's club, should they be needed for anything.
Swimming with the dolphins nearby. You don't have to be a kid to love this.
The Water Lily After-Sun Soothing Wrap and Relaxing Moon & Star Massage. Melt.
Seaside dining with only a candle and the stars to light up your night. (A fee for this, but life is short).
What We'd Change
The beach on this part of the Riviera Maya can be a bit weedy, but with 3 heated pools and world-class diving and snorkeling nearby, who cares?
Why You Should Go
It's 20 minutes from the airport - you'll be chillaxin' in no time with a cocktail.
The world's second largest barrier reef is just offshore. Snorkel & Scuba Central.
Upgrade to the Preferred Club, get better rooms, complimentary access to hydrotherapy and more.
Connecting rooms are available, so it's great for families.
Complimentary green fees at the nearby Grand Coral Riviera Maya Golf Club until April 30, 2017. Fore!
You can cuddle up on a beach blanket for a movie under the stars.
The beachfront wedding gazebo has killer views of teal.
Play some tennis then cool off with water polo.
Hop on Hobie cats, kayaks and sail boats.
Dance lessons, Mexican Bingo and biking. That's a fun threesome.
Check out bocce ball, billiards or for more vigor, soccer and football.
Jump on the euro-bungee and ocean trampoline, then bounce on over to the mini golf course.
Available Amenities
Beach
Cable/Satellite TV
Babysitting/Child Care ($)
Children's Activities
Concierge Services
Cribs Available on Request
Daily Maid Service
Fitness/Exercise Room
Jacuzzi
Kids Club
Laundry Services ($)
Snorkeling
Swim-Up Bar(s)
Pool Bar
Swimming Pool(s)
Scuba Diving ($)
Sailing
24 Hour All-Inclusive
Soccer
Ping Pong
Bicycles
9 Restaurants
6 Bars/Lounges
Bocce Ball
Massage ($)
Spa Services ($)
Catamarans
Handicap Room Available
Room Service
24 Hour Room Service
Golf Packages Available ($)
Honeymoon Packages ($)
Aqua Aerobics
Wireless Internet
Tour Desk
Handicap Facilities/Wheelchair Accessible
Evening Entertainment
Euro-bungee
ATM/Banking ($)
Fishing ($)
Nearby Excursions & Attractions
ATV Rides
Bars and Nightlife
Chichen Itza and Coba Ruins
Dining
Fishing
Golf Course(s)
Mayan Ruins
Nightlife
Scuba Diving
Shopping
Snorkeling
Watersports Rentals
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
Dreams Riviera Cancun Resort & Spa
Carretera Federal 307, Chetumal - Puerto Juarez
+52 99 88 72 9200
Hotel Description
Dreams Riviera Cancun Resort & Spa: Unlimited Luxury on the Luxurious Riviera
Your day could look like this: you, kickin' back in a luxurious oasis set along a white sand beach that's kissed by crystal clear waters. Your kids, climbing on a pyramid-shaped climbing wall in the warm Mexican sun. You look up at the palms that shade you, then glance at your watch. Yes, it's that time. Time to refresh your drink. And continue doing that delicious nothing that you came here for.
Yes, life is good.
Dreams Riviera Cancun Resort and Spa has everything you have ever wanted in an all-inclusive family getaway, and so very much more. There's a name for all this awesome - Unlimited-Luxury®. Here's a snapshot of what you get:
Unlimited gourmet a la carte dining - seven gourmet restaurants (no reservations needed), plus a coffee bar for your requisite caffeine rush.
24-hour room service - if any of your brood needs anything in the middle of the night, we're here.
Limitless international and domestic top-shelf spirits (applies to natural fruit juices and soft drinks, too. All you can drink).
Daily maid service - go ahead, leave your bed unmade.
Oodles of daytime activities, theme parties and live nightly entertainment. Par-tay!
Daily refreshed, complimentary mini-bar. You'll never be parched.
Pool and beach wait service. (Chilled beverages at your beck and call).
No wristbands. (You're not at a sleepaway camp).
No gratuities, unless you are so moved.
The Sip, Savor & See program lets you to wine/dine at sister properties including Dreams, Now and Sunscape.
Free Wi-Fi with Unlimited Connectivity - mobile app that lets you stay connected, that is, if you want to.
NEW in 2018: "LOVE" sign where guests can add their own lock of love, inspired by the padlock bridge in paris.
DINING
This is Grub Goodness, and you'll love all these spots: international cuisine, Pizzeria, Pan-Asian fusion, Italian, fresh seafood in a seaside setting, a grill with steak and roasted specialties, French (adults-only), and the Coco Cafe for premium coffee and sweets for your requisite vacay self-spoiling. Bonus: At one stellar restaurant, you can dine 24-hours a day. Check with the front desk to see where you can nosh day and night. And, new in 2018 the Chef's Garden grows fresh herbs and vegetables directly on the property, which are incorporated into all culinary experiences. It doesn't get fresher than that!
Portofino Type: Italian Hours: Daily, 6pm-11pm Description: A la carte restaurant serving Mediterranean and Italian
cuisine. Dress Code: Long trousers for men.
Bordeaux
Type: French Hours: Daily, 6pm-11pm Description: A la carte restaurant with a wine cellar. The French
cuisine is served in a romantic setting.
Himitsu Type: Pan-Asian Hours: Daily, 6pm-11pm Description: A la carte restaurant serving Pan-Asian cuisine. Dress Code: Long trousers for men.
El Patio Type: Mexican Hours: Daily, 6pm-11pm Description: Air-conditioned or rooftop, a la carte restaurant featuring delectable
Mexican cuisine.
Oceana Type: Seafood Hours: Breakfast - daily, 8am-10am; Lunch - daily, 11am-5:30pm; Dinner -
daily, 6pm-11pm Description: Serving a la carte snacks, lunch and a la carte dinner of
fresh local and international seafood specialties.
Seaside Grill Type: Steakhouse Hours: Dinner - daily, 6pm-11pm Description: A la carte steakhouse grill restaurant.
World Cafe
Type: Buffet Hours: Breakfast - daily, 7am-11am; Lunch - daily, 12:30pm-4pm; Dinner -
daily, 6pm-11pm Description: Air-conditioned, buffet restaurant featuring a variety of
local and international cuisine.
Coco Cafe Type: Snacks Hours: Daily, 11am-4pm Description: Enjoy coffees, teas, pastries and deli snacks throughout
the day.
Barefoot Grill Type: Grill Hours: Daily, 12:30pm-4pm Description: Enjoy light lunch specialties in a casual and relaxed
outdoor setting.
Dining Program
The Sip, Savor & See package is now available at Dreams Riviera Cancun
Resort & Spa and allows guests a chance to enjoy dinner and an evening of
entertainment at sister resorts Dreams Cancun Resort & Spa, Dreams Puerto
Aventuras Resort & Spa, Dreams Tulum Resort & Spa, Now Jade Riviera
Cancun and Now Sapphire Riviera Cancun for a total of 35 dining options. Guests
must arrange the evening in advance with the resort concierge, including
arrival and return times and restaurant selection. Offer includes dinner and
entertainment and guests can use facilities of the resort they are visiting
from 6pm-1am. Round-trip taxi fare and gratuities not included.
Hours are subject to change.
BARS/NIGHTLIFE
The top-shelf libations for your party pleasure are ready and waiting for you at six hoppin' bars: lobby, beach, poolside, swim-up, and for something different, there's the music lounge and spa, where you can get healthy stuff to counteract all that delicious alcohol.
Rendevous Lobby Bar
Located in the main lobby, offering international and national drinks,
including tropical drinks and wait staff. Daily, 9am-1am.
Manatees
Swim-up bar. Daily, 10am-6pm
Barracuda Bar
Beach bar. Daily, 10am-6pm.
Desires Music Lounge
A sports bar featuring two unique terraces, serving international and national
beverages. Daily, 6pm-1am.
Show Time Bar
Located next to the theater, serving beverages before, during and after the
show. Times vary.
Sugar Reef Bar
Located by the pool, serving snacks and drinks during the day and early
evening. Daily, 10am-6pm.
Revive Juice Bar
Serving delightful juices, fruits and healthy snacks during the day at the spa.
Daily, 9am-1am.
BEACHES AND POOLS
Chillax under the palms on this white-sand wonder beach. Should you want a break from the sand, there are three heated pools: an epic infinity pool, activities pool, and one for the kiddos. The pool has floats. Float on, Beach People.
SPORTS/ACTIVITIES
Water
Snorkeling
Kayaking
Sailing
Catamarans
Beach volleyball
Ocean trampoline
Water aerobics
Water Polo
Available for an additional charge:
Dive clinic
Scuba Diving
Sport fishing
Swimming with Dolphins
Windsurfing
Land
Jogging
Euro-bungee
Climbing Pyramid
Movies on the beach
Football
Soccer
Yoga
Cooking, cocktail, dance and Spanish lessons
Bocce ball
Biking
Billiards
Golf
Dreams Riviera Cancun guests can enjoy golf at Grand Coral Riviera Maya and El Tinto Golf Course at Cancun Country Club, both located nearby.
INTERNET
Dreams Unlimited Connectivity offers free Wi-Fi in all rooms and public areas.
It also offers a free mobile app that allows guests to stay connected to family
and friends at the resort and at home, without any cell phone roaming charges.
The app also offers access to social media, free app-to-app calling, resort
info, local info and discounts, and even weather from your fingertips!
SPA SERVICES
Dreams Spa by Pevonia offers hydrotherapy and indigenous treatments to create a
refreshing, invigorating and peaceful experience for an additional charge.
Daily, 8am-8pm.
Spa amenities and services include:
Massage and body treatment cabins
Exfoliation treatments
Facials
Steam room and dry sauna
Swiss showers
Hair and beauty salon, manicures and pedicures
Daily newspapers and magazines
CHILD CARE
The Explorer's Club, included in the Unlimited-Luxury® privileges, offers
supervised child care for kids ages 3-12. Daily, 9am-10pm.
Large, secure playground area
Ocean trampoline
Arts and crafts
Video games
Big screen movies under the stars
WEDDING/HONEYMOON
Dreams Riviera Cancun offers a variety of wedding packages. Let the resort's wedding coordinator take care of all the details while you rest, relax and play. Please contact the resort directly for more information.
SMALL DOGS WELCOME
For a $65 fee at all Dreams Brand resorts, you can now bring your furry friend who is under 22lbs (10kg.) along for your beach vacation!
Included in the fee: dog bed, food and water bowls, dog toys, waste bags, dog towel and a "dog-in-room" door hanger to let those around you know your furry friend is in tow!
Additional dog amenities available for a fee.
Additional restrictions apply.
Location
Dreams Riviera Cancun is located 25 minutes south of Cancun International
Airport (CUN) and is situated along a stretch of a natural, white sand beach in
the Riviera Maya.
Check In/Check Out
Check-in: 3:00pm, Check-out: noon
A valid credit card may be required upon check-in for possible incidentals not
included in your hotel reservation.
Holy Week Policy
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and
Costa Rica may put limits on the use of motorized water sports, and loud
music.
Awards
Best Hotel Chain in Mexico - Travel Weekly
Rainforest Alliance Verified
Deal of the Day Terms and Conditions By booking the Deal of the Day room you are getting an even bigger discount on your vacation! Please note that by booking this room category we are unable to cancel or modify your hotel stay. Any changes or cancellations to the Deal of the Day room category will be assessed a 100% fee. No refund or credit will be issued for the hotel portion of your reservation.
All hours, fees, amenities, information and services are subject to change without notice.
