Dreams Riviera Cancun Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

13842 reviews

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  Decent Stay, Overrun by Weddings — Not Planning to Return

  We’ve just finished a 10-night stay as a family of four plus two grandparents. Overall it was good, but for a 5-star resort there were several misses. The food was decent with some standout dishes, though the lack of a booking system made dinners feel chaotic. Drinks were generally good, and service was hit-and-miss—Pedro in the Italian was a notable exception. Being Preferred guests and having lounge access was a nice touch. The resort is extremely busy, even in low season, with up to three weddings a day and lots of large groups. It’s definitely not a quiet or relaxing setting. Kids’ activities were average at best; the disco was even cancelled without notice one evening. Rooms and some areas feel tired, though everything was very clean. Several of us also had a 24-hour sickness bug, and we noticed other guests affected too.

  Nov 16, 2025
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  Already looking forward to a return visit!

  Our group of 23 had a wonderful experience at this resort. I’ve travelled to a lot of Secrets and Dreams locations, and I personally prefer the smaller properties. DRC offers all of the amenities in a compact location. This was our first trip to DRC, but we will add this to the repeat list. For context, the other resorts we’ve visited multiple times are Secrets Maroma Beach and Dreams Vista Cancun. We look for good food, quality drinks, and welcoming staff. DRC checked all of these boxes and even exceeded our expectations!

  Nov 15, 2025
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  Bathroom issues

  I didn’t want to write this review, but I still haven’t heard anything back from the hotel. They told me they would send a refund or offer a discount for a future stay, yet I never received anything, not even an apology or a follow-up about my experience. The hotel itself is beautiful and the staff is friendly, but unfortunately we had a very bad experience with the bathroom. We arrived on October 31st in the afternoon. As soon as we went up to our room, we discovered that the toilet wasn’t working. We immediately called the front desk to have it fixed. Instead of offering us another room, they only did a partial repair. A lady on the phone even told us not to throw toilet paper in the toilet — which was unacceptable for a hotel of this standard. From that moment on, our entire stay was overshadowed by constant worry about whether the toilet would work. My daughter and I had to hold down the flush button for a long time just to get a partial flush. The water would fill up, then take a long time to drain. Sometimes we had to flush up to three times, and even then, it never flushed completely or had any power. On Sunday night, we returned from a wedding at around 11 p.m., only to find that the toilet was completely clogged, it wouldn’t flush, and the water rose to the top. My daughter and I had no choice but to go to the bathroom in the other building in the café/gelato shop at 11 p.m., and again at 1 a.m!!!. My daughter was on her period, which made this situation especially stressful and uncomfortable. The next morning as soon as we woke up, we both had to use the bathroom in the Cafe shop again. I called reception and asked them to fix the toilet while we went to have breakfast. When we came back, it was again only partially fixed, still weak and not flushing properly. I even called the housekeeper to witness it, she confirmed the problem and said she would report it. I personally spoke with an employee at the front desk and later with the concierge. Despite my repeated requests, no one resolved anything. I called again asking for someone to come check the issue, and still, nobody came. By check-out time, the toilet was still not working. I called for a bellboy, but no one came either. A room service employee ended up helping me carry my suitcases to the lobby, everyone at the lobby saw what was happening. I was already stressed, our taxi was waiting, and after days of problems, we still couldn’t use the bathroom in our own room. We had to continue using public restrooms outside our room until we left. The concierge told me his boss would help, but again, nothing was done. We left the hotel stressed, disappointed, and with a terrible memory of what should have been a beautiful stay. It’s such a shame, the hotel is beautiful, Cancun is amazing, and the people are wonderful. But this experience completely ruined our trip. We will not be returning, and unless compensation is offered, I told them that I will be sharing this experience publicly on all hotel review sites if I do not heard from them..

  Nov 14, 2025
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  Five out of five service

  First time at a dreams and this place was awesome. Service was absolutely a five out of five. The pool staff was incredible. Especially Jony! He made it feel like he was our own personal concierge every day, and it was awesome. Anything we needed he was on top of it The way he conducted himself, I thought he was a part of the management team originally. I was shocked to find out that he wasn’t.! Other staff mentions are Jose from the kitchen. Eddy and Andy from the dining staff. Everybody in the Cafe was incredible. The bar staff by the kids pool!

  Nov 14, 2025
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  Stay here!!

  Love Oliver, the nicest and best part of the entertainment team! Very fun and friendly! Pools and rooms are exceptional as well.

  Nov 14, 2025