Crown Paradise Club Cancun - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

22238 reviews

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  Fantastic resort, excellent location

  We've had an amazing week at this hotel. I'll get the negatives out of the way, the rooms have small issues like taps swivelling, plugs stuck in sinks, tired jacuzzis, leak damage on ceilings, there's only one lift working in building 2, long queues at reception etc. None of these caused me an issue until I woke up to dripping on the bed, then parts of ceiling plaster fell onto the floor. The corridors flooded and other guests had water leaking into rooms in both building 1 and 2, plaster falling and light fittings. Now the issues all came into play as the lift situation became more noticeable as we had to go to reception 4 times about this issue, waiting in very long queues to discuss the situation. The way the receptionist handled my issue was awful. She was extremely rude, categorically informed me there were no rooms for us to move into and said they'd fix the room. We met a couple later on who had the same situation, received a bad attitude from the receptionist but stuck out for a room move and got one. We went back to our room to find nothing fixed, just the plaster tidied up and the bed moved to avoid the drip. The toilet then broke, so another trip to reception, to be told categorically no rooms available to move to. I demanded a manager who miraculously found us a room. We moved rooms ourselves. The ceilings in floor 8 of both buildings are obviously in a bad state. Now for the positives, and there are many. The rooms have fantastic views, are comfortable and cleaned daily. The mini bar was replaced daily. The restaurants are amazing, we enjoyed all food, in fact they exceeded expectations. All dining rooms were themed to the country they represented. There was obviously a great deal of effort put into this. Our preference by far was the French, the goats cheese and pear starter was delicious, followed by the French onion soup which was absolutely mind blowing. It was a bowl of onion soup and melted cheese with a pastry lid, the waiter pierces the lid to look like eyes and mouth, billows of steam come out. It is very hot but exceptional. We then had fillet mignon in roquefort sauce. Absolutely amazing food and service. We also enjoyed the choice of food and service in the buffer where we chose to ear lunch. We breakfasted in the Italian as that included table waiter service. We loved the adults only pool and extremely comfy daybeds. There was no need to get up early, we always got sunloungers or daybeds. The queues can be lengthy at bars but that's what you get when guests go with large receptacles to fill and ask for lots of cocktails. Overall the place is a little tired and in need of TLC and if issues occur they aren't sorted easily. But we did eventually end up in a huge suite with 4 patio windows, a wrap around balcony, dining room, lounge and kitchen, so we were really happy. We don't usually go back to hotels, but we would here.

  Dec 17, 2025
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  Loving life in Mexico

  Christian provided great service and each course was delicious. Wings were delicious, great martini recommendations. Cheers!

  Dec 16, 2025
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  I can't encourage you to avoid this property enough

  The staff here is incredibly rude unless you are holding money in front of them. No one will give you change for large bills. This lead to several staff members extorting us in order to get change (eg. I'll give you 4 100 peso notes for 1 500 perso note). At one point my son's bed broke and a sharp metal piece was sticking out that could easily hurt him. We had to ask repeatedly for it to be fixed. The bathroom was full of mould. The rooms did not look as advertised. One pool was out of order our entire stay. We were "accidentally" checked out of our room 3 times, meaning we had to spend excessive amounts of time at the front desk being ignored and berated by the staff, as though it was our fault our keys didn't work anymore. The kids paradise staff were good. The theater shows were good. The food is what you expect. Three of us were incredibly I'll for about 24 hours. The beach is amazing, but stay at a better resort and you'll still have the amazing beach.

  Dec 16, 2025
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  Amazong holidays

  The karaoke night was amazing, my daughter love it, she sang with the entertaiment guys, Gonzalo, Karla and Fernanda are the best, they are so fun and kind.

  Dec 15, 2025
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  Hotel that don't care about returning guests

  We have been coming back to this hotel for the last 7 years ( this is our last time) especially the way we have been treated we have been at the hotel for just over 2 weeks and another week to go ... we complained about the television in the room had broken down just showing a blue screen when we first moved into the room but we had to except it for nearly 2 weeks and eventually they changed the television for a new one but then they didn't convert the new one to English only day before yesterday they actually changed the settings for us to watch it in our language which is a great result actually because we had to go into the 8th floor bar to watch the television in there but we couldn't higher the volume because we were told off for doing so the other thing is trying to actually get a coffee machine in the room which there should have been one there in the first place and only now after 2 weeks we got one woww only because I nagged for one over the last 2 weeks so this will definitely be our last time coming to this hotel i thought they would appreciate loyal customers but I thought wrong !! The hotel as got a large television in the 8th floor bar i don't know what it is there for if people can't watch it while having a drink up there because the bar staff prefer loud music not people watching television which i definitely think is odd !!

  Dec 15, 2025