Crown Paradise Club Cancun - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

22266 reviews

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  Bad hotel

  Do not recommend for British people, spent ten days here in December first few days fine then absolutely swamped with Americans, Canadians, Spanish and Mexicans and food changed completely as well as entertainment. All then aimed at everyone other than British. If you want food handled by servers hands go for it, British station serves broccoli and carrots at breakfast say no more they obviously do not know what we eat. Apart from One show for 45 mins every evening no entertainment. No tea or coffee until 7.30am - 5 so no t hot drink of evening. Would rather go to Spain!

  Dec 20, 2025
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  Friendly place

  The hotel is very clean. We tried French cuisine restaurant and it's our favourite one. Staff are friendly, polite,food delicious. There is a steak house which is brilliant too and also Italian, it's nice too. You need to give yourself few days to get used to their system. Don't forget to take extra cash /dollars for tipping. Brilliant place for family and couples. We enjoy it.

  Dec 20, 2025
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  Great beach front location

  Hotel is fabulous The staff are amazing Steak house restaurant we were served by Christian.... Great waiter, served us with a smile and made our meal a pleasure. Thank you Christian

  Dec 18, 2025
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  Bad customer service service was really bad.Very rude employ employees were not knowledgeableee's

  Customer service was very poor bad service at the front's desk very rude, employee's Food was good.Property was nice.Need different staff.Very unprofessional staff

  Dec 17, 2025
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  Amazing hotel - ignore the bad reviews

  Hotel - We stayed at the resort between 1st Dec and 15th Dec. We are a young couple with no children but opted for this resort due to its good location and deals. Room - We had a standard room with 2 double beds and a balcony facing the sea. The room and bathroom was very clean, no concerns with the cleanliness of the room, it was cleaned daily if we wanted, and often got fresh towels, sometimes they would forget but you can speak with the reception and request more. The room was always cleaned to a high standard and we felt safe with our stuff being in there. Our room was cleaned by Adriana, who we often saw walking around and was all smiling and happy. The air con worked well in the room. The weather got very bad one night and the patio door leaked, meaning our case got wet, so best to not put cases by the patio doors. Location - The hotel is in an ideal location, bus stops right outside the hotel, uber can collect from the main road and felt safe. Entertainment - There was daily activities on for children and adults, we did not participate in this but they consisted of yoga, aqua Zumba, pool volley ball. The evening entertainment was aimed at children with it being a family hotel but we enjoyed the grease and Michael Jackson show. The hotel is right on the beach which also has a beach bar. We found it very easy to get sun beds and there was no sun bed wars. The main pool loses sun at 2:30/3pm. But if you don’t have kids you can go to the adult only pool and get sun for the rest of the afternoon. The adult only pool was a good laugh and often wild. If you’re a young couple without children it doesn’t feel like you’re in a family hotel. Food - We came with TUI and was guaranteed 3 bookings in the restaurants at the hotel. We got all of our choices. We then logged into the website via a QR code every morning at 8am and was able to book into the restaurant’s that had available slots. This was easy to do and we always managed to get into 1. We ate in restaurants 8 times and buffet 6. My partner has a severe nut allergy and they were very accommodating, all good signs and menus had allergens on and the staff was very understanding and attentive. We were worried about this prior but felt very safe. If you can book into the restaurants it is worth it, the food is amazing, the service is great and fast. In particular the French adults only restaurant was very nice and fancy. But worth nothing that the dress code is strict for men (long pants, closed toe shoes and collared shirt) and they do enforce this, also no kids allowed in this restaurant. Also, there’s a large variety of food for kids and adults to enjoy. Services / staff - Staff was very attentive to get you drinks, day and night. They would often come over to our sun beds and ask what drinks we wanted. At night, we spent most of our time in collage bar, Juan Carlos was usually on the bar and he was always a great laugh, getting us drinks quickly and contributed to many hangovers. All of the staff at the hotel were attentive, polite and hard workers. You would often see them working all day and night and working well under pressure. Check out is 12pm, however you can hand over ID and keep your all inclusive perks until 2pm. The only negative is that on our final night, a guest had checked in and been given our room, he walked into our room, thinking it was his and was very apologetic. Clearly a mix up from the reception staff. However this could had been very unsafe. Worth keeping the chain across when you are in your room, day/night. Overall, the hotel was clean, the staff were very attentive and we had an amazing experience.

  Dec 17, 2025