What We Love

  • If you've been wanting an excuse to work on your swing, the unlimited green fees are a great way to enjoy some time out on the course.
  • The resort breaks down the fun by age group with Baby Paradise, Kids’ Paradise and Teen Paradise kids clubs.
  • The resort has seven restaurants and seven bars for every food craving.

Things to Know

  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • The resort is 10 minutes away from The Cancun International Airport.
  • The public transit route goes through to the bars and nightclubs and takes approximately 15 minutes to get there.

Resort Details

Dining
Dabble in cuisine from around the world during your stay.
OnSite Dining
  • Fisherman's
    Seafood restaurant open for dinner only. Reservations are suggested.
  • Fujiyama
    Japanese restaurant open for lunch.
  • La Palapa
    Food court style buffet restaurant open for breakfast, lunch and dinner.
  • La Piazza
    Ocean front Italian restaurant with its own Venice river. Reservations are suggested.
  • Los Gallos
    Mexican restaurant with live music for dinner. Reservations are suggested.
  • Sans Soucis
    An adults-only gourmet restaurant that transports you to France with ocean front views. Reservations are suggested.
  • Snack Bars
    There are 2 snack bars on-site.
  • Various Lounges/Bars
    - Collage Bar
    - Jetix 
    - Lobby bar
    - Las Brisas 
    - Club Caribe
    - Trafalgars 
    - Beach Bar
    - La Concha
    - Nitro
    - Caribbean Dance Club
  • Waynes Boots
    Steakhouse open for dinner only. Reservations are suggested.
With daily housekeeping, laundry service and 24-hour room service, luxury is at your fingertips.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • Accessible rooms
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • 24-hour front desk
  • 24-hour room service†
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Exercise gym
  • Free parking
  • Game room
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Room service†
  • Safe deposit box
  • Shopping mall†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Internet Access†
On-Site Wedding Services

  • Please contact the hotel for additional information.

† Fees may apply

There's no shortage of adventure thanks to a variety of activities including snorkeling, tennis and more!
On-Site Recreation
  • Children's pool
    There are 2 children's pools on-site.
  • Children's program, onsite

    Daily activities include arts and crafts, sports, games, beach time, water park etc. Baby club, kids club and teenagers club available.

  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    The resort has 2 outdoor hot tubs.
  • Pool

    There are 4 pools on-site. One is located in the children's water park equipped with water slides and the other is located in the teen park equipped with water slides This property has swim-up bars.

  • Spa †
  • Tennis court
    There are 2 lit tennis courts on-site.
Off-Site Recreation
  • Motorized Water Sports †
    Motorized watersports provided by Aquaworld marina.
  • Non-Motorized Water Sports
    - Kayaking
    - Snorkeling
    - Paddle boats
    - Sailing
    - Windsurfing
On-Site Attraction
  • On-site Entertainment
    Fantasy show (for kids)
    Stars show (with impersonations)
    Mexican show (traditional dances)
    Broadway show
    International Show
    Karaoke night

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 22512 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great family resort!

    Our first trip to Cancun and this was a great place to stay with our 2-year-old. Super friendly and helpful staff, rooms were great and the main buffet restaurant was just fine. We would certainly stay here again in a couple years so our little one could enjoy the kids' pool area even more when he's a bit older.

    Feb 21, 2026
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Bad Food, Bad Beds, Uncleanliness, Nice Beach?

    I felt mislead that this resort has 4.2 stars on TripAdvisor. I’ve been to a few all inclusives in Mexico. This was absolutely brutal. Thankfully the beach was nice - our only saving grace. Beds were only Doubles when it was supposed to be Queens. Hard and uncomfortable. No fitted sheets, so the mattress was exposed (felt gross). Everyone was getting some sort of flu, and there was actual vomit on the floor in front of an elevator. Kids being gross at the buffets. Only one elevator worked at one point. Food was below average. You felt gross everywhere you went. I was sanitizing my kids like crazy. Bad food, bad beds, and felt gross the whole time. Paid a decent amount for it, and worried about cleanliness and my whole family getting sick the whole time. We had good attitudes and stayed away from people on the beach, made good family memories that way. But leaving actually felt like a welcomed escape. Nothing about it felt like a vacation - other than finally getting home. Questioning going back to Mexico in general after this and disappointed I trusted the 4.2 stars it got on here - not at all sure how that happened.

    Feb 20, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    It’s was an amazing time with family

    We had a great service with Alexis

    Feb 20, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    10/10 recommend

    Loved the beach bar! Luis and Joel are the best bartenders!

    Feb 20, 2026
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Avoid at all cost!

    Checkin was a nightmare, employees were not any help and in my case a deliberate data entry ensuring my wi-fi didnt work until I went to management.The food was the worst Ive had in 25 years,had to resort to going off site. The staff all had there hand out for money and showed no respect for patrons.The elevators worked part time , problem if you are on the 4th floor.No coffee makers in the rooms and when they put the coffee out in the lobby in the morning it was warm at best. This is a poorly run resort they dont care. Spend your money elsewhere.

    Feb 20, 2026
Hotel Advisories
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Fee: $4 (Plus Taxes) per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
     
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.
  • Pet Policy : Pets Not Allowed

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