Cofresi Palm Beach & Spa Resort

Resort is outdated, rooms are mediocre, below average. My mini bar was never restocked because the beer is only as a welcoming gift, meanwhile they call it an all inclusive resort. Bathrooms are in really bad condition, water spills from the shower and pools on the floor. Place was overcrowded, quality of service dropped drastically. Pools are not maintained properly, a lot of debris and garbage from other guests eating and drinking in the pool. Best time I had was on the beach, service was better since there is limited space for guests. So, get there early and reserve your spot. A'la carte restaurants reservations are impossible to obtain because you would need a VIP gold bracelet. The famous Sunday night welcome party does not happen any more. Avoid at all cost the sales people in the beige shirts. They will offer you gifts for going on tour of the premises with them. It's just a way to pitch a time share sales. The harassment is really annoying, they will haunt you at the restaurants entrances. In general, it was a bad experience. Not the bargain I was expecting. Be aware of hotel policies, I was assessed an over charge for my wife not showing up on at the same time as me to check in to a paid in full reservation at an "all inclusive resort". Basically, this resort creates its own rules and policies which agencies are not even aware of or at least they choose not to help you. I won't be going back.

This is the worse experience I have ever had. The room they gave us was so bad that when we complained, they came to see it and they said wow. Drawers wouldn’t close, bed was thin and hard as a rock, stains on the front door like cool aid. The room was really outdated and they new it. They moved us the second night. Room still outdated but a bit better. In this room the air conditioner when it was on made a loud sound. It was really old. Went to take shower and when we turned it on the hose of the shower was broken. Water everywhere. Called maintenance, they asked if we wanted another room. Lights went out In The resort 3 times. I could go on but why? I think you get the point.

This was the worst vacation I was ever on in my life lifestyle Vacation Club is nothing but a timeshare scam if you don't buy into their high pressure sales then you only get the bottom of the bottom for food choices lodging nightclub Etc. This next statement is my opinion only based on what I observe before you are able to make dinner reservations they ask you for your room number I'm sure because we turned down buying the timeshare it limited our choices of where we could eat and the food was absolutely disgusting we all got what felt like stomach viruses. The first room they put us in was so disgusting it looked like a room from a housing project and I'm not exaggerating one bit I have pictures to prove it the door would not lock and the guys answer to fixing it was slamming it a bunch of times and getting it to lock once then he walked away we were forced to pay an additional $40 and night to upgrade our room and by upgrade I mean get a room with a locking door but the room was nicer than our first room in our 2nd upgraded room water leaked out of the light fixture into the bathtub 24 hours a day for the 6 days that we were there making the jacuzzi tub unusable because I didn't know where the water was coming from it could have been toilet water for all I knew. Our entire first day there was spent going back and forth to the front desk trying to get a decent room because they don't answer their phones and if they do answer their phone very few employees speak English. The quality of the food between people who buy into the timeshare and people who are just paying for what they thought was a vacation is completely different the buffet food which is where you go as a vacationer is extremely low quality food that made your high school lunch look like it was made by a Gourmet Chef. As a vacationer who stayed for a week you are only able to eat in a restaurant 3 times however they told us there were no reservations open and funneled us into specific restaurants at very late hours after the first day we caught on and stopped by the restaurants that we were not offered at various times only to find them maybe 25% full again this is my assumption but those restaurants serve quality food and Lifestyles saves money by forcing you to eat their garbage Buffet. And the best part was the Pearl buffet was completely infested with flies flies on the table flies on the silverware flies on the food everywhere you had to hover over your food like you were in prison while you ate it to keep the flies off of it. On Any Given topic if you speak to three employees you will get three different answers there is absolutely zero supervision there zero employee training and 0 care about the customer satisfaction I cannot stress this enough that this was the worst vacation I've ever been on in my life I highly advise you to stay away from anything having to do with lifestyle Vacation Club it is the ultimate timeshare scam and especially for me being a person who is not interested in timeshares at all and believed that I was purchasing a normal vacation this place absolutely sucked!!!!!!!!!

Service: Once you check in - you are on your own! They will nickel and dime you for your safe key, extra room key, towels, etc. Don't lose anything!! Also, they will not remind you of restaurant reservations - you must somehow "KNOW" to go to guest services at 9 am. Then you get the choice of restaurant "A" or restaurant "A"! LOL Cofresi and Lifestyles market multiple restaurants and bars. LOL Only one restaurant per night is open other than the Buffet. Get used to the Buffet!. Plus, they only gave three reservations on a week stay!! One day they told us to come back in for reservations - reality was they were giving cancelled reservations away!!!! Food: Restaurants - no choices. Buffet ok to below avg. Bars: bottom shelf and really water-downed beer. The Locals have taken over the resort - there is nothing special here. The lines in the buffet will frustrate you because the locals will send their children to the line in front of you - just before you make it to the food station, there appears the entire family of 6 or seven!!!!!! Every meal every day every time. Bottom line is this: if you enjoy any service or food or drinks or want to relax this is NOT the all-inclusive deal you seek. Plus they will try to sell you a time share each day!