Cofresi Palm Beach & Spa Resort

We went for our 20th wedding anniversary, the place is very big and beautiful. Pools (10) everywhere and the place is very clean. Food was descent, but the menu was basically the same every day. Servers and Bartenders are very courteous and friendly. There were 2 situations that made our stay somewhat annoying: 1. Sales people will call every morning or knock on the door every day at 8:00 AM selling timeshares. We could not sleep in which defeats the purpose for 5 days away in paradise. 2. We had a Jr. Suite at ground level and our sandals disappeared from the balcony. Guest Services were very rude and not accommodating at all about the situation. We ended up buying new “tourist” sandals at a tourist prices. Guest Services needs to be educated to handle upset customers. The Hotel Entertainment Group is the life of the Hotel. They were always having fun with activities at the pool, main lobby or the Coliseum. Without them our stay would have been different. Overall the hotel is very good for the price, we had a lot of fun, but I am not sure if we would be back. If they change the 2 things that made our stay annoying I can guarantee we would be back but this time with the kids. Special thanks to: Julio Nice and 5 Stars (Entertainment Group). Juana, Faustino and many others (Bartenders).

I would recommend this to my friends who don’t mine waking up and downhills and cobblestones. The first room was yuck (flying ants everywhere) reported it to front desk, NOBODY CAME UNTIL I SPOKE WITH A SUPERVISOR who brought a cleaner with her who only had A BROOM “to solve the issue”. Called a representative at cheap Caribbean to see if they could make something happen, and they did. Thank you for that! The second room was A LITTLE better, biggest con about that room was the shower would drain very VERY slowly. After day two the problem was fixed. The rooms are outdated. It sucked that in order to make reservations for dinner you HAVE to make it between the hours of 9am-11am. Other than that, I would visit Puerto Plata again, it was a great experience.

The people at the resort were so nice and hospitable! The resort was comparable to other Caribbean resorts that I have gone to in the past. There was a variety of food options, but I did expect dinner to be better at some restaurants where reservations were required. The thing that truly turned me off was the first two days we were awakened around 8-9am by either a phone call or a knock on the door saying we needed to be somewhere else- once it was so they could take us to breakfast and show us around (translation: take you to breakfast then the timeshare presentation that took 3 hours of your day) and the other time was supposedly to set up your shuttle pick up for the airport but that turned out to be a set up to attempt sign us up for exclusions. So much for sleeping in! We also got massages at their Yin Yang Spa which were great! The front desk people set us up with a driver Lorenzo (I think that was his name) and tour guide named Jeff #1 that took us in the city for some tourist things and they were great! They really took care of us. They let us take our time at each place and even took us to a restaurant to try some authentic Dominican food off the resort. It was a great girls trip!

We just returned from an 8 day 7 night vacay at this resort. Upon arrival Amstar was right there waiting with smiles and directions. They promptly brought us to the resort where we then checked in but could not go to our rooms for another hour or so. We were 9 travelers with three rooms and 4 children under the age of 6. Initially they had us all in the same building, 2 rooms on the first floor and one on the third. They let us go to the rooms then were able to move us all the first floor. Our rooms were nothing to write home about and the mini fridge had only two small bottles of water in it. Throughout our stay obtaining bottled water was a process. The maids do not stock the mini fridge and it seemed you could only get bottled water by visiting the VIP beach. There are many shuttles and golf carts zipping throughout the resort so you don't have to walk very far if you don't want to, but this resort is massive. The first night, not knowing our way around and being tired from traveling we went to the "Pearl" and we did not go back there for the rest of our stay. We ate at Casablanca thanks to another patron telling us the food is better there. It was SO much better. There are not a lot of openings at the restaurants - we at eat the mexican one which was good. Making reservations is a process and we opted not to bother after waiting 40 minutes and only to be able to make one reservation. VIP beach has snacks, but that is really the only place aside from Casablanca to get food during the day. We hung out at the beach and poolside with the kids. The beach is quite dirty with litter that is not cleaned up and shards of glass. There were also two stray dogs who didn't bother anyone, but roamed around. Throughout our stay we saw no one tending to the cleanliness of the beach. The pools were ok - plenty throughout the resort with varying levels of activity. We found that the bartenders at the pools were generally happy and helpful. We attended a few shows and had a good time overall. We did have gastrointestinal issues at the end of our stay despite being very careful about what we ate/drank. We wouldn't return to this particular resort because of how dirty it was and the nuisance of getting water/food.