Catalonia Bavaro Beach, Golf & Casino Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

15923 reviews

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  Great family resort

  We had a great time at Catalonia hotel, enjoyed Its atmosphere, beach, pool, delicious food! Special thanks to animation team and stuff from kids club, Kenia and her team are doing a great job :)

  Nov 01, 2025
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  Don't be deceived by the photos

  Outbound flight -Flight was delayed for 2 hours before holiday. -Due to aircraft change the seat numbers no longer matched our boarding cards, so nobody knew where to sit. Whatever paid for seats no longer mattered. When asking crew if the flight was full & questions about seats the cabin crew proceeded to say “Im currently dealing with people in first class sweetheart”. -Preordered Champagne & truffles was forgotten by crew & had to asked for during the bar service as they didn’t respond to call bells. -Refused more drinks after the 2nd service (water) due to ‘stock’. -Cabin crew were rude & uninterested (I am cabin crew for another airline & couldn’t believe how shocking the service was). -Messed up with gluten free meals onboard, my daughter is celiac & this is very important. Hotel -Told a week prior to holiday that minor construction was taking place yet when we arrived it appeared that work had been going on for months. Due to this there was several power trips throughout the holiday & on-going noise throughout the day that could also be heard when sitting round the pool. -Continuously having to ask for new towels to the room. -Airconditioning broke twice, leaked all over the floor, my toddler went flying & banged her head on the floor. -The music in the evening was so loud, best compared to Ibiza rocks hotel. We were relatively far away from the main entertainment area Aswell. This was a nightmare with young children. -The hammock broke in our room, my daughter again hurt herself on this. -Bruising from the outdoor furniture. FOOD -Ordered room service that never arrived, went to reception to complain & the staff could not care less. -Huge cross contamination issues, my daughter has celiac disease & I’m a vegetarian. I would ask the staff if they could clean utensils when switching between food items & they wouldn’t. -Teppanyaki- The chef eye rolled when we asked if my daughter’s food could be cooked first as she can become very sick if she eats gluten. He proceeded to talk about us in Spanish to another member of staff & made his frustrations very apparent. They did not feed my 18-month-old child, when questioned on this the staff member said, “he’s a baby”. Complained about this at reception to later have a carton of milk sent to our room. -Several restaurants would not feed my son. When I asked if I could go get food from the buffet to bring across to the restaurant one staff member said yes, then the buffet would not let me leave with the plate. -Birds were sat on the buffet food & eating from the confectionary section (I have photos of this). -Dirty bowls & glasses in the restaurants. POOL -The pool was NOT clean; I’ve disposed several swimsuits due to them staining yellow. They would clean the pool in the morning with bleach like products then brush the products into the pool. -My child developed a toe fungal infection due to the pool. - The pool was not family friendly. It was a constant party, a constant collision of music due to groups with their own speakers getting drunk with no consideration of anyone around them. Beach- -Don’t believe the photos you see online, the water was brown, not the crystal clear you see on their website. -The seaweed was unbelievable. There was tractors in the morning clearing the seaweed off the beach however the sea was horrendous. You would get tangled in it if you went swimming. -People were smoking weed on the beach. -Pestered to buy stuff from workers on the beach that could access the hotel from the outside. -Theres signs preaching animal kindness & not agreeing to animal entertainment yet staff members were chucking buckets of cleaning bleach into the waters surrounding the hotels with turtles & fish in them. STAFF -The staff in general were rude, if you didn’t speak Spanish or tip they were not interested. As a woman I would be stood at the bar being served then a male or Spanish speaking person would arrive, the staff would pause my order to serve them before me. -It was obvious that Spanish came before English & they made me & my family feel very unwelcome. -Excursions salesman lied to us to make a sale. With two small children a short car journey anywhere was important. We were told the “monkey excursion” was 30minutes away. We were in the bus for 2 hours. We had to stop at a services & wait for 30 minutes for additional guests to join the bus from other hotels. If we knew all the above, we wouldn’t of booked on to this. Both kids were screaming by the time we got there & the whole excursion was pointless by this point. We left the hotel at 7.30am & didn’t see a single monkey till 12pm. It was a very long day out with no food for a 30-minute moment with the monkeys. Overall, we booked a holiday for 2 weeks & after 5 days were looking at flights home or a change of destination due to how disappointed, upset & frustrated we became with the overall experience. The only positive was the lovely Martina who works as a waitress in the breakfast restaurant who always made such a fuss of the kids, gave flowers to us every morning & provided gluten free option for our daughter. That lovely woman needs a pay rise & promotion as the staff around her should learn from her.

  Oct 31, 2025
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  Alegra Spa

  Mindry and Milagro at Alegra Spa did a great job! My sister and I went twice to get a massage and a facial and felt well taken care of and so relaxed! Would definitely recommend!

  Oct 26, 2025
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  Great place, great time.

  Really enjoyed my holiday there. Before I went of course I read the reviews, some were really quite negative, moaning about the food. Rubbish! It was great. The staff could not do enough for you. Saving up to go back to same place next year. One little criticism, it's slippery around the pool, so watch out for that. Chris & Sharon (11 nights)

  Oct 23, 2025
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  Cheap for a reason

  Positives- nice looking hotel, nice rooms that are spacious, large bathrooms, lovely beach, good bars, decent pool and most staff are polite and helpful, most not all. Negatives - standard of food is just not good enough, buffet - not very good options, constantly runs out of foods that are not replenished, every table wobbles so bad, so called a la Carte simply are not good enough, mains put down when still eating starters, meals repeatedly served Luke warm, lost 3 days to upset stomach. Reception ok at times, couldn’t change their own currency, told to go ask bell-boy without even looking, ordered room service that did not arrive, asked for buggy to take our luggage did not arrive. 20mins to get a drink at pool, no towels available more than once, incredibly rude man at towel hut. Do not book trips thru hotel, paid $500 for 2 trips that were shockingly bad. Couple of decent singers at bar in evening but the staged shows were not good,, just not worth watching, pool entertainment was limited and didn’t start til about 4pm. Anything that is not included is a scandalous price, bag of crisps $7.50, game of pool $4, tablets for upset stomach $25. Not a golf resort, 9 holes that are all over the place, greens are same grass as fairways just cut slightly shorter. Almost everything was disappointing, thought we had found a bargain because it was a late booking at a good price but we didn’t, it’s cheap for a reason. Dont expect a 5 star resort, expect a 3 star and you won’t be disappointed.

  Oct 21, 2025