Bolongo Bay Beach Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1802 reviews

• 

  Pack em extra stomach

  If you’re looking for the 4 or 5 star hotel room and room service then stay away. But if you’re looking great service, serious fun, no worries and to buy worry about where you’re eating everyday, then book Bolongo. The live music daily, the fresh food made to order and the wonderful staff make you feel right at home. The next time we will stay longer. The Sargassum didn’t scare us away. The hotel accommodated for it even though their beach was habitable and enjoyable. Pack an extra stomach because we couldn’t breathe the good was so good. Bolongo beach is also pretty the pictures don’t do it justice. We left and went to other beaches and scheduled around our food reservations. I love it there and can’t wait to return. Here’s your must get list: Pain killer drink Bolongo Breeze drink Mango Tango (kids) BBC drink Bang bang tacos Mango jerk wings Please consider the specials of the day!!!!

  Jul 05, 2025
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  Adding a different perspective - not a 4 or 5 star experience whatsoever

  My husband and I were there for his 40th birthday. This is something we’d been looking forward to for months, especially after a particularly difficult year. We chose Bolongo Bay for its character, local authenticity, and reputation for warmth. The all-inclusive package was really the thing to move the needle on our decision. We knew we weren’t signing up for luxury, but we were hoping for something special. And for a brief moment, that’s what we got. Our first night and day were lovely. Unfortunately, the rest of the stay painted a very different picture. Over the course of the week, we were met with a level of dismissiveness and hostility from waitstaff and front desk staff that was frankly baffling. Menus were snatched out of our hands, drinks were slammed on the table, and we were repeatedly scowled at, ignored, or made to feel like we were somehow the problem for simply being there. Worse, we overheard loud, angry arguments complete with screaming and profanity from the kitchen during dinner service, even with children present. And we had multiple staff openly express to us how unhappy and miserable they were at work. That level of emotional leakage may be human, but it leaves guests (especially those paying over $7K for a stay) feeling awkward, unwelcome, and frankly a little foolish for expecting otherwise. We did have bright spots. Captain Dave and the Heavenly Days crew were phenomenal, and a few staff members were genuinely warm. The boat rides were a thoughtful touch, and we appreciated them. The food was delicious. But overall, what we encountered didn’t match the reviews or the reputation... and from what I’ve since seen in a few Facebook group comments, we’re not alone. I know Bolongo Bay has heart. But something in the culture has clearly shifted. I hope this helps bring attention to it, because people want to love this place. We did too. We truly wanted Bolongo Bay to become “our spot” for a recurring getaway, something to share with family and friends. But at this point, we’ll likely be looking elsewhere.

  Jul 03, 2025
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  Most disgusting place I ever stayed

  Avoid this hellhole. The room was outdated. It smelled awful in the bathroom. We used bug spray and still got bite up very bad. The ladies room toilet at iggys was like off its base. The shower was the size of a broom closet. When we arrived, I was almost in tears when I saw how awful the place looks. The beach is small and the water is very rocky.

  Jun 30, 2025
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  Great start followed by a horrible finish.

  Customer service was hit or miss, we had amazing service from Trevia, Tim, Donna, 007, Jamareson, and the whole beach hut crew. These standout individuals made our whole experience worthwhile and saved our trip. However we waited over an hour for our salads for lunch. We ended up canceling the lunch order and walking away due to it taking up too much of our day away while people around us all got their salads and sandwiches before us despite ordering after us. Then we had a hot water pipe burst in our room and flooded not only our room but the one beneath us. We tried to call the front desk but no one answered. My girlfriend had to run down to the front desk to voice our complaint while I piled up all our towels to prevent our stuff in the room from getting wet as the puddle engulfed most of the room. She was unable to find the front desk worker and Jamareson was kind enough to call maintenance for us. The maintenance worker who came was very informative and was up very quickly to try to resolve the issue. Unfortunately he did not have the part available to replace it. We waited over 2 hours and when he stopped back in was surprised we were still there and told us the front desk was supposed to call us and tell us to get a new room which they never called. We packed up everything and walked down to the front desk we sat and waited while since no one was there and when she came out seemed upset with us for interrupting her dinner. We had to eat a late dinner due to this debacle and wasted a part of our night. The next day we checked out and asked if anything could be done and she walked back to talk to the manager but manager never made contact with us about the issues we had or to try and make it right. All in all we had a good time but it was a tale of two different experiences. First few days were amazing but then plagued by issues and poor hospitality the last few. If it wasn't for the great people we met there and the amazing service and hospitality we got from the select few we encountered our experience with Bolongo would of been a complete disappointment.

  Jun 27, 2025
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  Amazing!!!

  The room was cozy and clean. Staff very friendly and helpful. Loved everything about the resort. Food and drinks were delicious. Had an amazing time. Would definitely revisit again.

  Jun 23, 2025