Bolongo Bay Beach Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1802 reviews

• 

  Great all inclusive in St. Thomas

  My wife and I went here with our two boys (12 and 13). The resort was lovely. The food was outstanding. Staff was friendly. Everything we had was delicious and there was a wide variety of options for breakfast, lunch and dinner. The beach was a little small, but nice and they had some snorkeling gear, paddle boards, kayaks and corn hole on the beach. They had music every night at dinner.

  Jul 07, 2025
• 

  A quaint and family friendly all inclusive resort!

  My family had a wonderful time at Bolongo Bay Beach Resort! From the moment we arrived, the staff made us feel like we were right at home in paradise. We soaked up every minute—between the pool, the beach, and the delicious food, there was never a dull moment. One of the absolute highlights was the catamaran excursion to Buck Island, where we got to snorkel and swim with turtles—truly an unforgettable experience! Our stay wasn’t long, but it was packed with fun, relaxation, and memory-making.

  Jul 06, 2025
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  Quaint all inclusive!

  Our family only had a short time together this summer but we packed in tons of sun and fun at Bologo Bay!! Everyone in our family would come back again soon. We enjoyed time at the pool and the beach as well as am amazing snorkeling excursion where we saw rays, turtles, beautiful red and cool fish. Highly recommend for and enjoyable all inclusive experience!!

  Jul 06, 2025
• 

  Pack em extra stomach

  If you’re looking for the 4 or 5 star hotel room and room service then stay away. But if you’re looking great service, serious fun, no worries and to buy worry about where you’re eating everyday, then book Bolongo. The live music daily, the fresh food made to order and the wonderful staff make you feel right at home. The next time we will stay longer. The Sargassum didn’t scare us away. The hotel accommodated for it even though their beach was habitable and enjoyable. Pack an extra stomach because we couldn’t breathe the good was so good. Bolongo beach is also pretty the pictures don’t do it justice. We left and went to other beaches and scheduled around our food reservations. I love it there and can’t wait to return. Here’s your must get list: Pain killer drink Bolongo Breeze drink Mango Tango (kids) BBC drink Bang bang tacos Mango jerk wings Please consider the specials of the day!!!!

  Jul 05, 2025
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  Adding a different perspective - not a 4 or 5 star experience whatsoever

  My husband and I were there for his 40th birthday. This is something we’d been looking forward to for months, especially after a particularly difficult year. We chose Bolongo Bay for its character, local authenticity, and reputation for warmth. The all-inclusive package was really the thing to move the needle on our decision. We knew we weren’t signing up for luxury, but we were hoping for something special. And for a brief moment, that’s what we got. Our first night and day were lovely. Unfortunately, the rest of the stay painted a very different picture. Over the course of the week, we were met with a level of dismissiveness and hostility from waitstaff and front desk staff that was frankly baffling. Menus were snatched out of our hands, drinks were slammed on the table, and we were repeatedly scowled at, ignored, or made to feel like we were somehow the problem for simply being there. Worse, we overheard loud, angry arguments complete with screaming and profanity from the kitchen during dinner service, even with children present. And we had multiple staff openly express to us how unhappy and miserable they were at work. That level of emotional leakage may be human, but it leaves guests (especially those paying over $7K for a stay) feeling awkward, unwelcome, and frankly a little foolish for expecting otherwise. We did have bright spots. Captain Dave and the Heavenly Days crew were phenomenal, and a few staff members were genuinely warm. The boat rides were a thoughtful touch, and we appreciated them. The food was delicious. But overall, what we encountered didn’t match the reviews or the reputation... and from what I’ve since seen in a few Facebook group comments, we’re not alone. I know Bolongo Bay has heart. But something in the culture has clearly shifted. I hope this helps bring attention to it, because people want to love this place. We did too. We truly wanted Bolongo Bay to become “our spot” for a recurring getaway, something to share with family and friends. But at this point, we’ll likely be looking elsewhere.

  Jul 03, 2025