BlueBay Grand Esmeralda - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

19040 reviews

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  First time in BB Grand Esmerald

  Okay so the whole Hotel is excellent. Particularly the service. Every staff member made me feel welcomed and at ease. I loved sharing with Mrs Esther from the Jaal-Ha Buffett: she makes the best omelettes I the entire world! and Cesar from the House of Coffee. I tasted the best cappuccino I’ve ever had in my life! I really enjoyed my stay in Grand Esmerald 💜🌈🌊🫂🫰🏻

  Jan 15, 2026
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  Do not book this resort

  Worst resort I’ve been to in Mexico. Blue Bay Grand Esmeralda was a huge disappointment. While some of the staff were friendly, that was about the only positive. The rooms were horrible outdated, poorly maintained, and uncomfortable. The food was not the greatest, with very limited quality and variety, especially for an all-inclusive resort. Overall, this resort did not meet expectations at all, and I would not return or recommend it.

  Jan 14, 2026
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  Just so so.

  If you’re looking for peace and quiet this place ain’t it. I’m sitting by the “quieter pool” right now. Loud pool is literally hearing loss dB. Two different people have their personal boom box and JVC speaker. The people in boom box group are yelling because they can’t hear a flipping thing. People came home this morning from their night out screaming like they were dying at 2:30 and 6:30 am. There are families with children who have much better manners than these inconsiderate boors. Food is pretty good, our phone’s been broken since day one, no one has come to fix or replace, rooms are musty but big, cleaners are working hard. The restaurant staff are working hard. Beach isn’t great. Small, perpetually very murky, water shoes a must as there are rocks, cables and hunks of cement below the surface. We swam once. Lots of cool creatures around the resort. Excursions are in USD, quite expensive. We have had a nice time, but not nearly as relaxing as we had hoped.

  Jan 14, 2026
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  The resort fell short

  We stayed at this resort over New Year’s and were assigned to Building 6. While the rooms were clean, the overall experience was disappointing. The refrigerator was not restocked with drinks daily, and housekeeping only left one clean towel per visit. The walls are extremely thin—we could clearly hear our neighbors talking. The shower frequently had little to no water pressure. Our bed came with only a sheet, and we didn’t receive a blanket until day four after requesting one through room service. The food was subpar with a very limited selection. Menu items were often mislabeled, which made dining difficult and potentially unsafe for guests with food allergies. Although the resort advertises multiple restaurants throughout the property, many were either closed entirely or only open on certain days—something that is not clearly disclosed. Had we known that many of the amenities listed were not consistently available, we would have chosen a different resort. Pool seating was another major issue. To secure chairs, you had to wake up extremely early, even though there appeared to be plenty of space for more seating that simply wasn’t provided. And then there were the bugs. The mosquitoes and wasps were relentless. Despite bringing insect repellent and citronella, my legs are still covered in bites. Given that the resort is surrounded by swampy areas, I would expect more effort to control pests so guests can enjoy being outdoors, especially in the evenings. Overall, between the poor food quality, overwhelming insect problem, lack of staff, and insufficient pool seating, this resort did not meet expectations. We will not be staying here again and will be spending our money elsewhere on our next trip to Mexico.

  Jan 12, 2026
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  Excellent Service.!!

  My son didnt want to leave the kids club Thanks to staff for making parents feel safe leaving kids there and had so much fun. I recommend the kids club for parents needing a break. Thanks to Pamela , Yoselin and Eli

  Jan 10, 2026