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BlueBay Grand Esmeralda

Mexico - Riviera Maya

Our Rating
1-833-870-6165
4 Nights with Air from $509 All-Inclusive
Info Customer Reviews Questions & Answers

Warm, frothy water spills over and around you. You're stretched out in a private Jacuzzi, on the terrace of your suite, ... More

Customer Rating 625 Reviews
Value
 
4.1
Service
 
4.0
Beaches & Pools
 
3.6
Dining Options
 
3.9
Room Comfort
 
3.8
3.8 out of 5
"This was the first time we used cheap Caribbean for a Valentine get away. It was a 5 night 6 days. This was a surprise for my wife and I included to excursions. With airline tickets to and from Nashvil..." – Pietzsch
537 out of 740 (73%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.1
Service
 
4.0
Beaches & Pools
 
3.6
Dining Options
 
3.9
Room Comfort
 
3.8
3.8 out of 5
"This was the first time we used cheap Caribbean for a Valentine get away. It was a 5 night 6 days. This was a surprise for my wife and I included to excursions. With airline tickets to and from Nashvil..." – Pietzsch
537 out of 740 (73%) customers would recommend this product to a friend.
Dirty pool tile Fun at the pool Mexican Fiesta Night Here's our ocean view that we payed more for waiting area for restaurants lagoon to the left the shower wall Breakfast at Jaal-Ha Me & Pepe Our room view poolside walking to the seafood/steakhouse Room large pool Beautiful sunset in Playa at Bluebay! Ja-Haal restaurant - beautiful breakfast view! gigantic pool area Nice Swing bar next to the beach view from one of the restaurants Laguna Beach Conditions bathrrom floor Entrance View from Room Pool in hotel master room Jerry and Karen Barnett Largest of Many Pools incredible sunset Beach View of the resort from our room A Fine Day at the Blue Bay Mold Pool area The Beach Great Place!!!! Pool Paulo, you were appreciated! Excrusion Sunset From the Blue Bay Relaxing! Beach Beach Relaxing by the pool! This is live! View from our balcony At the Beach Ruins of Coba Swinging beach bar view looking towards the beach from the main pool area bUBut View from our room Just pulled up Almost time for dinner outside aea of steakhouse Swing Bar! view from my lounge chair critters outside our room, They love fruit. bedroom View from our table at lunch! Stunning!! Beautiful beaches Beachside View from our Room Beach Marred by Sand Bags
All Customer Reviews
1-4 of 625 reviews. Sort by
November 8, 2018
What the Reviews State

The staff make this resort! Unfortunately the resort itself is a disappointment. Stay was Oct 31 - Nov 6, 2018. My husband and I had our wedding ceremony here. The staff did an excellent job (thank you Thania)! The ceremony itself was beautiful on the beach. Our flowers were gorgeous! The cake was sad, awkward shaped and was covered in inedible fondant, not a crowd pleaser. The meal was ok, I should have picked something other than the chicken and rib-eye at the steak restaurant. As for the rest of the stay...The beach is small and seaweed is a problem. Staff attempt to take care of it. The ocean water is not clear, murky. The pools are ok. We all left with cuts on our feet from the tiles in the pool. Part of the larger pool is closed because of renovations. The resort is getting overrun by coati (racoon like animals). The rooms were poor. I submitted a picture of the bathroom in our room. It rained one day and the ceiling literally fell in on our heads in our bathroom! We had a suite so I moved to the other bathroom, water ran through the celiling light fixtures and the lights fell out of the ceiling in there. Room 2319. I attempted to move but my husband ended up in bed sick, I was not able to get him up so we stayed in the room. We had a number of people travel with us and many of their rooms had issues. Lights didn't work, ceiling fans broke, air conditioners did not cool - etc. Tiles on the floors are broken, cracks and paint peeling on walls. It's just a worn out resort in need of upgrading. We did all go downtown to Cancun to 5th Ave. It was a dirty, overwhelming experience. We went on Saturday evening. I was concerned and felt unsafe. Overall, I would not return to Cancun and I would definitely not recommend Blue Bay Grande Esmerelda. They need to take this opportunity during their down time and start repairing/renovating their property.

What the Reviews State
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Overall Rating: 2
Value
 
2.0
Service
 
4.0
Beaches & Pools
 
1.0
Dining Options
 
2.0
Room Comfort
 
1.0
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From: Des Moines, IA
Age: 45-54
Travel: 3-6 trips/year

October 27, 2018
Great Value at a very nice resort

The staff was friendly and exceptional. Everyone was so helpful and wanted to make our vacation special. The rooms could use some updating but they were very clean. Housekeeping came each day so we had fresh towels every day. The resort is so big and plenty of activities were happening each day for adults teens and kids. Just a note if you are not interested in becoming a member or time share owner do not agree to the sales presentation offered as soon as you check in. They dont exactly like if you say no.


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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: Pennsylvania USA
Age: 35-44
Travel: 1-2 trips/year

October 24, 2018
Good, bad, worse

Well we started out with our first day in the hospital getting stitches from slipping on a tile that was jagged in the pool. And spent the rest of our time in the room from food poisoning. The beach was terrible and there was one pool being remodeled so there was a lot of noise all day.


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Overall Rating: 1
Value
 
1.0
Service
 
3.0
Beaches & Pools
 
1.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: Dallas, tx
Age: 25-34
Travel: 1-2 trips/year

October 19, 2018
Good resort

Only two complaints otherwise Esmeralda is perhaps the best of the four all inclusive places we've been to in Mexico. We have a pool at home so we usually stay on the beach. However the beach water was brown and medium size rocks even 30' feet out. One traveler stated he had been there when the water was blue, but not when we were there. The other negative was from the sales guy Eric who got nasty with me when I didn't want to sit and listen to his sales pitch. He told me "sit down & relax" in an agitated way as he was angry...very unacceptable. The food & alcohol were great! All restaurants are air conditioned, we had not experienced that at other resorts, and even the beach bars had good booze. We ate scallops, mussels, tenderloin etc at the restaurants and the plates had nice presentation. Of course we love the Mexican workers happy, and hard working and smiling. Please tip them as they earn every peso. Main pool is huge!! If the beach was better we'd return in a minute.


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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: CT
Age: 55-64
Travel: 1-2 trips/year

Room Information

Bluebay Grand Esmeralda features 979 guest rooms and suites housed in eight, two- and three-story buildings. Guest rooms come equipped with balconies or terraces and partial ocean or garden views, flat-screen TVs with cable and pay movies, minibars, in-room safes and complimentary Wi-Fi.

Room Details

Garden View
Hotel/Studio Unit Details

Ocean View
Hotel/Studio Unit Details

Emerald Jacuzzi Suite
Hotel/Studio Unit Details

Emerald Swimup Suite
Hotel/Studio Unit Details

What's to Love

If you want luxury, this hotel is the answer. From a personal Jacuzzi on your private terrace, to an over-sized canopy bed on the beach, you'll relish every moment at this resort.

 

What We'd Change

The beach is beautiful, but somewhat rocky. That doesn't matter so much, when you see the resort's two gigantic pools, which together have more than 30,000 sq ft.

 

Why You Should Go

The chance to experience the Yucatan, from ancient Mayan ruins to the charm of Playa del Carmen paired with a Blue Bay Grand Esmeralda all inclusive package is unbeatable.

Available Amenities

  • Beach Bar
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Dive Shop
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Room Service ($)
  • Scuba Certification ($)
  • Swimming Pool(s)
  • Windsurfing
  • Sailing
  • Aerobics
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Poolside Bar
  • Parking
  • Ping Pong
  • Billiards
  • 2 Bars/Lounges
  • 8 Restaurants
  • Porter/Bellhop
  • Multilingual Staff
  • Catering
  • Elevators
  • Fax Machine ($)
  • Laundry Facilities
  • Beach Towels
  • Spa Services ($)
  • Handicap Room Available
  • Steam Room ($)
  • Honeymoon Packages ($)
  • Beach Volleyball
  • Wireless Internet Access ($)


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Golf Course(s)
  • Horseback Riding
  • Jet Ski Rentals
  • Kayaking
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Parasailing
  • Sailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

BlueBay Grand Esmeralda

Km 300, Carretera Federal Chetumal - Pto. Juarez, CP

+52 98 48 77 4500

Hotel Description

Bluebay Grand Esmeralda: Luxury Abounds at this All-Inclusive Retreat

Warm, frothy water spills over and around you. You're stretched out in a private Jacuzzi, on the terrace of your suite, at the all inclusive Blue Bay Grand Esmeralda on the Mayan Riviera. Just 10 minutes from Playa del Carmen, this award-winning resort is the perfect escape from everyday cares. It's also a great base for exploring Mexico's Yucatan Peninsula.

As you stroll along the private beach, cast an eye toward the thatched Mayan roofs in this 180-acre, tropical paradise. When you're ready to challenge wind and water, grab a windsurfing rig from the beach, in front of the resort, and embark on an adventure. Or if you prefer the undersea world, you'll find snorkeling and diving opportunities nearby.

Two, huge, free-form pools occupy more than 30,000 sq ft between the main buildings of Blue Bay Grand Esmeralda and the beach. Designer chaise lounges, deck-side and within the pools, invite guests to take it easy. But you'll also find plenty of activity in the pools, from aquatic spinning to pool volleyball. When you prefer to stay dry, catch a beach volleyball game, or try the two tennis courts.

After an active day, consider pampering yourself with the "Labyrinth of Sensations," at the hotel's state-of-the-art spa. This thermal-bath circuit awakens your body with a footbath, sauna and vapor therapy. The spa offers special packages for couples, as well as for pregnant women.

A dining dilemma awaits you. Should you choose salmon fillet with gorgonzola cheese, accompanied by red-pepper, mashed potatoes and Mediterranean vegetables, at Il Cuore Di Rossi? Or will it be beef medallions in Roquefort sauce, at L'Atelier?

After a great night in one of the rooms or suites at Bluebay Grand Esmeralda, you're ready to start exploring the fascinating, and even haunting, Mayan pyramids at Chichen Itza, about three hours away. Another fun outing near the hotel is Xcaret Park. Snorkel in one of two underground rivers at the park, or swim with dolphins. From its butterfly pavilion to the bat cave and turtle farm, Xcaret Park is as special as this Blue Bay Resort.

This hotel is All-Inclusive.
Features include:

  • Accommodations as selected
  • All meals and beverages, including national-brand, alcoholic beverages
  • Taxes and gratuities


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

Don Isi
Type: Mexican
Hours: Daily, 6pm-10pm
Description: Mexican cuisine served a la carte. Reservations are required.
Dress code: Slacks and shoes required.

L'Atelier
Type: French
Hours: Daily, 6pm-10pm
Description: International and French a la carte specialties in show-cooking format. Reservations are required.
Dress code: Slacks and shoes required.

Il Cuore De Rossi
Type: Italian
Hours: Daily, 6:30pm-10pm
Description: Featuring creative Italian specialties. Reservations are required.
Dress code: Slacks, sleeved shirt and shoes required.

Jaal-Ha
Type: Buffet
Hours: Breakfast - daily, 7am-11am; Lunch - daily, noon-5pm
Description: Offering an extensive buffet with a sampling of international culinary options.
Dress code: Shirts and shoes required.

El Pescador
Type: Seafood
Hours: Daily, 6pm-10pm
Description: Serving seafood specialties. Reservations are required.
Dress code: Slacks, sleeved shirt and shoes required.

Festival
Type: Buffet
Hours: Breakfast - daily, 7am-11am; Lunch - daily, noon-5pm; Dinner - daily, 6:30pm-10:30pm
Description: Featuring a buffet of international cuisine.
Dress code: Shirts and shoes required.

Steak House Restaurant
Type: Steakhouse
Hours: Daily, 6pm-10pm
Description: Features fine steak cuts and other specialties a la carte; located near the beach. Reservations are required.
Dress code: Slacks and shoes required.

Asian Restaurant
Type: Asian
Hours: Daily, 6pm-10pm
Description: Features Oriental fusion food and other Asian specialties a la carte.
Dress code: Slacks and shoes required.

All hours are subject to change.



BARS/NIGHTLIFE

Sports Bar
Daily, 24 hours.

Bar los Columpios
Located between the pool and the beach. Open daily.



BEACH

BlueBay Grand Esmeralda sits on an exclusive stretch of white sand beach overlooking the waters of the Caribbean.

POOLS

The resort includes 3 swimming pools, including a special area for children. Chaise lounges are located around the swimming pool perimeter, as well as inside the pool. The pools also feature underwater, stationary bikes for fitness-conscious guests.

SPORTS/ACTIVITIES

Water

  • Windsurfing
  • Kayaking
  • Sailing

Available for an additional charge:

  • Snorkeling
  • Scuba

Land

  • Fitness
  • Tennis
  • Beach volleyball
  • Billiards
  • Ping-pong


INTERNET

Bluebay Grand Esmeralda offers complimentary Wi-Fi in rooms for one device per room. Guests may upgrade their complimentary Wi-Fi package for $3USD a day.

SPA SERVICES

A wide selection of spa services are available for guests.
  • Massages
  • Facials
  • Body treatments
  • Beauty salon


WEDDING/HONEYMOON

Wedding services are arranged directly through the front desk.

CHILD CARE

The Kids' Club is open daily from 9am-5pm. Babysitting available for an additional charge.
  • Games
  • Sports and activities
  • Mini-cafeteria


ADDITIONAL INFORMATION

Location
BlueBay Grand Esmeralda is located 22 miles from Cancun International Airport (CUN). Approximate driving time to the BlueBay Grand Esmeralda is 45 minutes.

Check In/Check Out
Check-in: 3pm. Check-out: noon.

Minimum Stay
A 4-night minimum stay is required for arrivals Nov 26-29, 2016, Dec 26-Jan 1, 2017, and Nov 26-29, 2017.
A 4-night minimum stay is required for all travel when booking the Premier categories.
A 6-night minimum stay is required for all travel when booking the Emerald Suites.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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5 days, 4 nights
Travel Dates 4/28 - 6/30
Starting at $509 was $1059
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 3 days left to book!
5 days, 4 nights
Travel Dates 1/4 - 4/27
Starting at $629 was $1589
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 3 days left to book!
5 days, 4 nights
Travel Dates 7/1 - 8/31
Starting at $559 was $1049
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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