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BlueBay Grand Esmeralda

Mexico - Riviera Maya

Our Rating
1-833-870-6165
3 Nights with Air from $449 All-Inclusive
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Warm, frothy water spills over and around you. You're stretched out in a private Jacuzzi, on the terrace of your suite, ... More

Customer Rating 621 Reviews
Value
 
4.1
Service
 
4.0
Beaches & Pools
 
3.6
Dining Options
 
3.9
Room Comfort
 
3.8
3.8 out of 5
"This was the first time we used cheap Caribbean for a Valentine get away. It was a 5 night 6 days. This was a surprise for my wife and I included to excursions. With airline tickets to and from Nashvil..." – Pietzsch
535 out of 736 (73%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.1
Service
 
4.0
Beaches & Pools
 
3.6
Dining Options
 
3.9
Room Comfort
 
3.8
3.8 out of 5
"This was the first time we used cheap Caribbean for a Valentine get away. It was a 5 night 6 days. This was a surprise for my wife and I included to excursions. With airline tickets to and from Nashvil..." – Pietzsch
535 out of 736 (73%) customers would recommend this product to a friend.
Dirty pool tile Fun at the pool Mexican Fiesta Night Here's our ocean view that we payed more for waiting area for restaurants lagoon to the left the shower wall Breakfast at Jaal-Ha Me & Pepe Our room view poolside walking to the seafood/steakhouse Room large pool Beautiful sunset in Playa at Bluebay! Ja-Haal restaurant - beautiful breakfast view! gigantic pool area Nice Swing bar next to the beach view from one of the restaurants Laguna Beach Conditions bathrrom floor Entrance View from Room Pool in hotel master room Jerry and Karen Barnett Largest of Many Pools incredible sunset Beach View of the resort from our room A Fine Day at the Blue Bay Mold Pool area The Beach Great Place!!!! Pool Paulo, you were appreciated! Excrusion Sunset From the Blue Bay Relaxing! Beach Beach Relaxing by the pool! This is live! View from our balcony At the Beach Ruins of Coba Swinging beach bar view looking towards the beach from the main pool area bUBut View from our room Just pulled up Almost time for dinner outside aea of steakhouse Swing Bar! view from my lounge chair critters outside our room, They love fruit. bedroom View from our table at lunch! Stunning!! Beautiful beaches Beachside View from our Room Beach Marred by Sand Bags
All Customer Reviews
1-4 of 621 reviews. Sort by
October 9, 2018
Lots of Regret

I am currently staying at this resort with friends and family and there are a few things that have been a problem. From the moment we got here we were not very happy. We had to get a room switch because they didn't listen to our room request of a king bed. As the day went on we mingled on the resort only to interact with rude staff who basically didn't want to assist or serve you and just did because it was their job. There was a specific time when we went to the bar and after asking the bartender to make a coconut mojitio he proceeded to tell me he couldn't do that. A few days later I found two bartenders that were willing and able to make the drink. Don't get me wrong, we encountered some staff that were sweet. However, the service should be like this all around. They also have no problem with asking you for a tip. During one of the nights there, we decided to order room service. The menu cleary states all the options you could get until 6 am. When we called room service we were told we could not get anything on the menu and they offered us "chicken on a stick" and let us know we would "have to tip the guy really well" as if this was a favor they were doing for us. We were forced to go off the resort at 2 AM in the morning to get food and the transportation service from the hotel charged us $80.00 round trip for a 15 min drive. In addition, the outlet plates fell out in our roll making the outlets useless. The iron leaked of water and so every time we used it our clothing has water on it. There were stains on the "fresh" towels. The WiFi you pay extra for doesn't work and so I had to fight for a refund. The hotel is so large they have trollies but they barely come around so you might as well walk it and when they do pick you up they have no problem waiting around for a tip. There were also times where the trollies drove right past us. Laslty, when we were checking out we encountered rude staff as well. We were never ask how the stay was and all they were interested in were all the balances left on the rooms. There is also no option to go on the beach because it is not clean and appealing at all. What we do like: the food. Would we come back? Absolutely not. I think service is so important and when you feel like you can't talk to the staff you don't feel wanted. I give them two stars because of the food and the hotel is a pretty one, but still needs work.


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Overall Rating: 1
Value
 
2.0
Service
 
1.0
Beaches & Pools
 
1.0
Dining Options
 
5.0
Room Comfort
 
2.0
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From: Woodmere, NY
Age: 25-34
Travel: 1-2 trips/year

October 3, 2018
Disaster in Paradise

After the unacceptable treatment we received from BlueBay Esmerelda and the continuously unexpected delays and issues we've faced, I don't know if I'll ever book with CheapCaribbean.com again. Please find below a list of the various issues my family and I experienced during our trip. Please share this with your supervisor so that Cheap Caribbean can work to provide me with some type of reasonable guest resolution alternative. The treatment we experienced was completely unacceptable. As you read through this list, please think about what YOU would want / expect after having traveled internationally, and spent over $2000 at this resort and on this trip overall and having this terrible experience. - Delta / AeroMexico "code change" incident which led to us (on father's day no less) having to work with you and Cheap Caribbean the day before our trip trying to get a seat on a flight we've already paid for! You offered us a $100 refund. In doing so, Cheap Caribbean changed our reservation date! BlueBay Esmerelda Issues: - There was a pack of racoons eating a guest's leftovers and blocking us from ACTUALLY entering our room on our first night at the resort. - When we finally DID get into our room, the shower hot water did work! We finally got a maintenance person to fix it - but the resolution was to have to run multiple faucets at the same time...which caused the shower water to run all over the bathroom floor everytime we showered. - Racoons and feral cats were IN the restaurant during dinner each night. - A NEW BORN BABY RACOON FELL FROM THE CEILING IN OUR RESTAURANT AND DIED NEXT TO OUR TABLE!!!!! - There was BLOOD on my cousin's blanket - A resort employee "Erik" tried to tell my cousin "You don't have lines in America?! You don't know how to wait?!" AFTER having simply asked him where the resort manager was, and telling him that we're having an emergency (when we were already locked out of our rooms for an hour) - We were locked out of our room for THREE HOURS after swimming upstream in the ocean for over an hour. I wasn't able to change my clothes, shower, and was sticky, sweating and hot while having to argue with the hotel staff because they were convinced (because the hotel reservation showed, that we were supposed to check out on Thursday) that we were supposed to be leaving. - Our room keys were reactivated, and I had to ask the manager for a compelling reason to return and NOT give the resort bad reviews of the hotel. After losing 3 hours of our final day at the resort, we were given 2 $35 USD vouchers to the spa which only counted for: sauna, jet pools, and steam rooms for one day (which we DID NOT HAVE, AND HAVE ZERO INTENTION OF RETURNING BACK TO THIS RESORT!). What kills me about this solution is that - we're staying at a resort WITH A POOL...NEXT TO A BEACH!!! Why on EARTH would we want vouchers to go into a pool...WHEN WE'RE STAYING AT A BEACH RESORT! - When I tried to exchange these vouchers for something useful we could actually use in our last 4 or 5 hours there when we were told it was impossible - which I know is not true. - In addition to this, ZERO notification was given that we'd be checking out! I don't think this is even cultural, in my opinion, this is just unprofessional! What hotel or resort do you know that doesn't call your room and confirm check out arrangements?!? In addition to that, we weren't given a receipt upon check out. Below is the list of all the resort employees that either worked with us, or gave us a terrible guest experience: - Ricardo (manager) - Alonzo (manager) - Cesar (desk attendant) - Erik (disrespectful employee) - Fernando (rude concierge attendant) Given all the stress and strain we had to experience while on vacation, I think a refund is in order! This is ridiculous and I don't know how I can ever fully trust CheapCaribbean and their abilities to handle these types of issues in the future.


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Overall Rating: 1
Value
 
1.0
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1.0
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1.0
Dining Options
 
1.0
Room Comfort
 
1.0
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From: D.C.
Age: 25-34
Travel: 1-2 trips/year

September 15, 2018
Not a great Experience but okay

I just returned back from this vacation with Cheap Carribean and I'd like to share my not too great experience. First disaster was my flight. My itinerary was changed and I was not notified by Cheap Carribean. I show up at the airport and the lady at the booth told me that my flight has already left that morning. She was able to get me on another flight that required transferring but I would need to rush down to Terminal 8 ( I was at terminal 4) in order to catch it before it leaves. My husband and I started running through all the people and catching the shuttle to the terminal. We made it luckily 5-8 minutes before they wasn't going to accept check ins. All out of breathe we board a flight that took us to Miami and connected to Cancun. A 5-6 hour ordeal that we would've suppose to be 3.5 hours! Getting to the resort very late, dining was only available at a mini buffet. We made this trip to celebrate our 33rd anniversary and it was not luxurious. Other than our room was set up with champagne and dove bath towels, Everything went wrong. Service was not that great especially in the buffet restaurants. Because we arrived so late, we could not make reservations for the following night dinner. When we made reservations the following night to have steak, they book us a table at the Oriental restaurant instead.??? No accommodations were made for their mess up. Food at the buffets for breakfast and lunch was very basic and no variety. Because we had encounter alot of rain, we decided to attend a 90 minute seminar which stretched to over 2 hours! They did not let us leave and was too pushy when we did not like the package. I didn't feel there were enough waiters attending to us for drinks and many times we had to go to the bar to get our order. The Beach was horrible! Full of rocks and seaweed. Definitely not the description listed. We vacationed when all the kids were back at school but the resort was full of them and there were not a separate area at the pool so we got splashed and a kid shoveled pool water into our drinks! The trip home was also messed up too. Luckily we spoke with Christine C. at Cheap Caribbean and she nice but was not notified of our flight back home either. I'm not sure which was worst, booking with Cheap Caribbean or staying at Blue Bay?? Anyway, not sure if I would booked with either again.


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Overall Rating: 1
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From: New York
Age: 45-54
Travel: 7+ trips/year

September 14, 2018
Truly mediocre

My boyfriend and I booked blue bay because it said it was a five star resort. The three stars I gave are solely for how beautiful this resort is. There’s two big pools, but one is bigger, and it’s where the mediocre animation team is at from 10am - 5pm. The animation team played the same four songs everyday until I literally went up to them and asked them if I could just plug in my phone. I couldn’t take it anymore. Surprisingly, the food wasn’t great either. The best a la carte option was the oriental option. The Mexican food was ALRIGHT. The nightlife in this resort is nonexistent. This is not a resort for younger people. There isn’t a club at the resort, so after the show that ends at 10pm, there’s nothing to do but drink at the 24h bar. And it’s not safe to leave the resort in Mexico, so we were stuck trying to make our own fun at night. Lastly, I have to mention this woman named Florida. She was super nice at first upon our arrival, but once we told her we weren’t interested in spending our vacation time listening to a presentation about how we can become members of blue bay for future discounts, her demeanor completely changed. She went from “I’m your go-to person, come to me for anything you need” to seriously avoiding us or acting like she just did not know us. Overall, I would not recommend this resort to a friend.


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Overall Rating: 3
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From: New York, NY
Age: 19-24
Travel: 3-6 trips/year

Room Information

Bluebay Grand Esmeralda features 979 guest rooms and suites housed in eight, two- and three-story buildings. Guest rooms come equipped with balconies or terraces and partial ocean or garden views, flat-screen TVs with cable and pay movies, minibars, in-room safes and complimentary Wi-Fi.

Room Details

Garden View
Hotel/Studio Unit Details

Ocean View
Hotel/Studio Unit Details

Emerald Jacuzzi Suite
Hotel/Studio Unit Details

Emerald Swimup Suite
Hotel/Studio Unit Details

What's to Love

If you want luxury, this hotel is the answer. From a personal Jacuzzi on your private terrace, to an over-sized canopy bed on the beach, you'll relish every moment at this resort.

 

What We'd Change

The beach is beautiful, but somewhat rocky. That doesn't matter so much, when you see the resort's two gigantic pools, which together have more than 30,000 sq ft.

 

Why You Should Go

The chance to experience the Yucatan, from ancient Mayan ruins to the charm of Playa del Carmen paired with a Blue Bay Grand Esmeralda all inclusive package is unbeatable.

Available Amenities

  • Beach Bar
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Dive Shop
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Room Service ($)
  • Scuba Certification ($)
  • Swimming Pool(s)
  • Windsurfing
  • Sailing
  • Aerobics
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Poolside Bar
  • Parking
  • Ping Pong
  • Billiards
  • 2 Bars/Lounges
  • 8 Restaurants
  • Porter/Bellhop
  • Multilingual Staff
  • Catering
  • Elevators
  • Fax Machine ($)
  • Laundry Facilities
  • Beach Towels
  • Spa Services ($)
  • Handicap Room Available
  • Steam Room ($)
  • Honeymoon Packages ($)
  • Beach Volleyball
  • Wireless Internet Access ($)


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Golf Course(s)
  • Horseback Riding
  • Jet Ski Rentals
  • Kayaking
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Parasailing
  • Sailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

BlueBay Grand Esmeralda

Km 300, Carretera Federal Chetumal - Pto. Juarez, CP

+52 98 48 77 4500

Hotel Description

Bluebay Grand Esmeralda: Luxury Abounds at this All-Inclusive Retreat

Warm, frothy water spills over and around you. You're stretched out in a private Jacuzzi, on the terrace of your suite, at the all inclusive Blue Bay Grand Esmeralda on the Mayan Riviera. Just 10 minutes from Playa del Carmen, this award-winning resort is the perfect escape from everyday cares. It's also a great base for exploring Mexico's Yucatan Peninsula.

As you stroll along the private beach, cast an eye toward the thatched Mayan roofs in this 180-acre, tropical paradise. When you're ready to challenge wind and water, grab a windsurfing rig from the beach, in front of the resort, and embark on an adventure. Or if you prefer the undersea world, you'll find snorkeling and diving opportunities nearby.

Two, huge, free-form pools occupy more than 30,000 sq ft between the main buildings of Blue Bay Grand Esmeralda and the beach. Designer chaise lounges, deck-side and within the pools, invite guests to take it easy. But you'll also find plenty of activity in the pools, from aquatic spinning to pool volleyball. When you prefer to stay dry, catch a beach volleyball game, or try the two tennis courts.

After an active day, consider pampering yourself with the "Labyrinth of Sensations," at the hotel's state-of-the-art spa. This thermal-bath circuit awakens your body with a footbath, sauna and vapor therapy. The spa offers special packages for couples, as well as for pregnant women.

A dining dilemma awaits you. Should you choose salmon fillet with gorgonzola cheese, accompanied by red-pepper, mashed potatoes and Mediterranean vegetables, at Il Cuore Di Rossi? Or will it be beef medallions in Roquefort sauce, at L'Atelier?

After a great night in one of the rooms or suites at Bluebay Grand Esmeralda, you're ready to start exploring the fascinating, and even haunting, Mayan pyramids at Chichen Itza, about three hours away. Another fun outing near the hotel is Xcaret Park. Snorkel in one of two underground rivers at the park, or swim with dolphins. From its butterfly pavilion to the bat cave and turtle farm, Xcaret Park is as special as this Blue Bay Resort.

This hotel is All-Inclusive.
Features include:

  • Accommodations as selected
  • All meals and beverages, including national-brand, alcoholic beverages
  • Taxes and gratuities


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

Don Isi
Type: Mexican
Hours: Daily, 6pm-10pm
Description: Mexican cuisine served a la carte. Reservations are required.
Dress code: Slacks and shoes required.

L'Atelier
Type: French
Hours: Daily, 6pm-10pm
Description: International and French a la carte specialties in show-cooking format. Reservations are required.
Dress code: Slacks and shoes required.

Il Cuore De Rossi
Type: Italian
Hours: Daily, 6:30pm-10pm
Description: Featuring creative Italian specialties. Reservations are required.
Dress code: Slacks, sleeved shirt and shoes required.

Jaal-Ha
Type: Buffet
Hours: Breakfast - daily, 7am-11am; Lunch - daily, noon-5pm
Description: Offering an extensive buffet with a sampling of international culinary options.
Dress code: Shirts and shoes required.

El Pescador
Type: Seafood
Hours: Daily, 6pm-10pm
Description: Serving seafood specialties. Reservations are required.
Dress code: Slacks, sleeved shirt and shoes required.

Festival
Type: Buffet
Hours: Breakfast - daily, 7am-11am; Lunch - daily, noon-5pm; Dinner - daily, 6:30pm-10:30pm
Description: Featuring a buffet of international cuisine.
Dress code: Shirts and shoes required.

Steak House Restaurant
Type: Steakhouse
Hours: Daily, 6pm-10pm
Description: Features fine steak cuts and other specialties a la carte; located near the beach. Reservations are required.
Dress code: Slacks and shoes required.

Asian Restaurant
Type: Asian
Hours: Daily, 6pm-10pm
Description: Features Oriental fusion food and other Asian specialties a la carte.
Dress code: Slacks and shoes required.

All hours are subject to change.



BARS/NIGHTLIFE

Sports Bar
Daily, 24 hours.

Bar los Columpios
Located between the pool and the beach. Open daily.



BEACH

BlueBay Grand Esmeralda sits on an exclusive stretch of white sand beach overlooking the waters of the Caribbean.

POOLS

The resort includes 3 swimming pools, including a special area for children. Chaise lounges are located around the swimming pool perimeter, as well as inside the pool. The pools also feature underwater, stationary bikes for fitness-conscious guests.

SPORTS/ACTIVITIES

Water

  • Windsurfing
  • Kayaking
  • Sailing

Available for an additional charge:

  • Snorkeling
  • Scuba

Land

  • Fitness
  • Tennis
  • Beach volleyball
  • Billiards
  • Ping-pong


INTERNET

Bluebay Grand Esmeralda offers complimentary Wi-Fi in rooms for one device per room. Guests may upgrade their complimentary Wi-Fi package for $3USD a day.

SPA SERVICES

A wide selection of spa services are available for guests.
  • Massages
  • Facials
  • Body treatments
  • Beauty salon


WEDDING/HONEYMOON

Wedding services are arranged directly through the front desk.

CHILD CARE

The Kids' Club is open daily from 9am-5pm. Babysitting available for an additional charge.
  • Games
  • Sports and activities
  • Mini-cafeteria


ADDITIONAL INFORMATION

Location
BlueBay Grand Esmeralda is located 22 miles from Cancun International Airport (CUN). Approximate driving time to the BlueBay Grand Esmeralda is 45 minutes.

Check In/Check Out
Check-in: 3pm. Check-out: noon.

Minimum Stay
A 4-night minimum stay is required for arrivals Nov 26-29, 2016, Dec 26-Jan 1, 2017, and Nov 26-29, 2017.
A 4-night minimum stay is required for all travel when booking the Premier categories.
A 6-night minimum stay is required for all travel when booking the Emerald Suites.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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4 days, 3 nights
Travel Dates 10/28 - 12/23
Starting at $449 was $869
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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5 days, 4 nights
Travel Dates 12/24 - 1/1
Starting at $1089 was $2109
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5 days, 4 nights
Travel Dates 1/2 - 4/27
Starting at $679 was $1169
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