What We Love
- From personal Jacuzzis on private terraces to over-sized canopy beds on the beach, you'll relish every moment at this resort.
- There are two, huge, free-form pools that occupy more than 30,000 sq. ft. between the main buildings of the resort and the beach.
- Consider pampering yourself with the "Labyrinth of Sensations," located at the hotel's state-of-the-art spa.
Things to Know
- The resort is approximately 40 minutes from the airport
- The spa offers special packages for couples, as well as for pregnant women.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- Cuore di RossiFeatures A la carte contemporary Italian cuisine, complemented by a wide selection of international wines.
- Don IsiTraditional Mexican cuisine served A la carte, located in a building recreating the patio of a traditional Mexican Hacienda.
- Jaal-HaRestaurant buffet & bar located on the beach can be set up for a total of 330 people during banquets. This restaurant provides breathtaking views of the ocean and cool breezes year round.
- L´AtelierA haute dining restaurant featuring A la carte French cuisine with live cooking demonstrations. Watch our expert chefs prepare your meal in the open kitchen.
- Restaurante Grand Festival BuffetExclusive buffet featuring fine international cuisine offering nightly themed dinners.
- Various Lounges/Bars- Main Beach Bar
- Theater Bar
- The Lounge
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Airport shuttle service†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Airport shuttle service†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- Exercise gym
- Free parking
- Game room
- Gift/News stand†
- Housekeeping - daily
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Multilingual staff
- Pool
- Safe deposit box
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Contact resort for information.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteSupervised activities for children through the age of 12. Open daily and includes:
Nursery
Mini-cafeteria
Children's pool with water slide
Play ground area
Play Station 2
T.V.
Sport activities - Direct access to a beach
- Fitness center on-site
- Motorized Water Sports †Parasailing
Scuba diving
Jet skis - Non-Motorized Water SportsKayaks
Windsurfing
Paddle boats - PoolThere are 3 pools on-site.
- Spa †
- Tennis courtThere are 2 tennis courts on-site.
- On-site EntertainmentShows are held temporarely at Jaal-Ha, beach restaurant . A professional contracted ballet and hotel animation staff provide a variety of shows along with a full theater.
- Cozumel Ferry
- Playa del Carmen
- Other Local Attractions•Tulum, Mayan archeological site is located 37 miles south of the resort
•Chichen Itza, the most important religious, commercial and cultural city of the Mayan civilization. Distance from resort: 142 miles South-west
•Xcaret, eco-archeological park. Water activities, eco tourism and dinner show. Distance from resort: 12 miles South
•Delphinus, swimming with dolphins. Distance from resort: 12 miles South
•Xel-Ha, water and nature park. Distance from resort: 25 miles South
•Cozumel, home to world class scuba diving and one of the worlds best reefs. Distance from resort: 10 miles East.
•Cancun, well known for its night life and luxurious shopping centers. Distance from resort: 35 miles North.
•Mayakoba, El Camaleón, golf club (home to PGA tournaments). Distance from resort: 3 miles South
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
19062 reviews
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Jan 23, 2026Amazing stay – unforgettable anniversary experience!
We had an absolutely wonderful stay at Blue Bay Grand Esmeralda and can honestly say this hotel exceeded all our expectations. A very special thank you goes to Alex and Yulissa – they were truly outstanding. They organized a beautiful, romantic anniversary dinner for us, including a private Mariachi concert, which was an unforgettable and emotional experience. Everything was perfectly arranged down to the smallest detail. The food was delicious, with a huge variety and excellent quality. The themed restaurants are on a world-class level, comparable to the best hotels we’ve visited around the globe. The service everywhere was professional, friendly, and always delivered with a smile. The hotel offers a very rich evening entertainment and animation program, so there is always something interesting happening at night. Rooms are very clean, spacious, and beautifully maintained. We stayed in a garden-view room, which turned out to be a magical experience. From the balcony, you can observe incredible wildlife right on the hotel grounds — coatis running along the pathways, deer, raccoons, and many other beautiful animals. It truly feels like being in nature. Electric golf carts run constantly around the resort, making it very easy and comfortable to get to restaurants, the beach, or any other area of the hotel. Beautiful hotel, amazing food, warm and professional staff, and unforgettable memories. Highly recommended — we would definitely come back!
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Jan 23, 2026DON'T GO HERE
horrible experience....from dirty gross rooms, no staff for service and the worst night time entertainment--- save your money!
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Jan 23, 2026Great time and good value
Our group of 8 had an amazing time! Couple minor inconveniences but food, bars, beach, pools were good. Coffee bar and staff were excellent. Bring toys and a stroller for kids. We brought a pop up beach tent which was a game changer.
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Jan 23, 2026
Great quality versus price.
Amazing staff!!!! Especially Kaci! She was so friendly and welcoming!! Highly recommend if you like a hotel with lots of activities and excellent entertainment! The other part we really enjoyed was the kids club. The staff takes a lot of time to plan fun activities and made my children feel like home. Especially Elizabeth and Pamela! Thank you girls!
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Jan 21, 2026Would not return
If you want a stay that is cheap, you arent fussy about food or maintenance, then this resort is for you. The employees were very friendly and kind and the rooms were clean. But i think the larger corporation must not be providing a budget for maintenace. Both elevators in villa 5 were broken, rooms on floor 4 had no water pressure. The shower would run, then stop, wait 30 seconds then run a little, then stop again. The main bathroom at the pool has 2 stalls in the ladies. When we checked in, 1 had no seat, it was like that the whole 7 days we were there. The thatched roofs were torn away on all the buildings and the animals entered the eating areas freely. Cats and the local racoon type animals. The staff tried to keep them out. The shore was beautiful, clean and the water was shallow straight off the beach but we did find a cool lagoon down the left side. Unfortunately the lack of maintenance and lack of Mexican food was disappointing. We would not return.
- AdvisoryMexican Government has implemented a new General Law for Tobacco Control that came into force during the month of January 2023. With its implementation has prohibited smoking in public areas including open spaces.We therefore inform you that smoking areas have been set up throughout the hotel which are clearly identified. In all of them.This measure also applies to Cigars and electronic cigarettes.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of $50 mxn pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed