What We Love

  • The spa with the flotation tank, Swiss shower & reflexology.
  • The Kids Club that has wave after wave of fun & a buffet for your beach kiddos.
  • Don't miss the Dolphinarium, where you can shake fins with these friendly mammals.

Things to Know

  • It's 47 miles south of the airport - just enough time to unwind before you hit Beach Eden.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • You have access to sister resorts.

Resort Details

Dining
The resort offers luxurious dining experiences with delicious cuisines.
OnSite Dining
  • Brasserie
    Charming French restaurant where you can taste the flavor and feel the romance that comes with French cuisine. This restaurant also features an extensive wine list.
  • Caribbean
    Excellent restaurant with Caribbean style and lively atmosphere. Traditional intense flavours and aromas are offered in a wide variety of seafood.
  • Coral Grill Restaurant
    Grill restaurant right in front of the Caribbean sea. Enjoy delicious sandwiches or an informal buffet without stopping your fun. Open for lunch.
  • La Hacienda Buffet
    This restaurant offers a variety of Mexican food with the characteristic hacienda-style environment.
  • Mirador Buffet
    Specialising in international cuisine, this restaurant offers an exquisite variety of dishes to satisfy even the most discerning guests. A stylish and relaxed space. Open for breakfast, lunch and dinner.  

  • Rodizio
    Enjoy some of the best Brazilian-style cuts of meat along with the freshest salads as you sip on a typical caipirinha.
  • Various Lounges/Bars

    - Coco's pool Bar 
    - El Cielo Bar
    - Theatre Bar
    - Carey Lobby Bar (Participation show at Carey bar)
    - Jaguar's Discotheque 

Room service, a gym, salon, laundry/valet service and more are available.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Beauty shop/salon†
  • Car Rental Services†
  • Children's play area†
  • Currency exchange†
  • Exercise gym†
  • Internet services†
  • Laundry/Valet service†
  • Lobby
  • 24-hour front desk
  • 24-hour room service†
  • Beauty shop/salon†
  • Car Rental Services†
  • Children's play area†
  • Currency exchange†
  • Exercise gym†
  • Internet services†
  • Laundry/Valet service†
  • Lobby
  • Lounges/bars†
  • Luggage service†
  • Pool
  • Poolside snack bar†
  • Restaurant
  • Room service†
  • Safe deposit box†
  • Shops and commercial services†
  • Wireless internet connection in public areas†

† Fees may apply

Children's play areas, tennis courts and more are available for active guests.
On-Site Recreation
  • Children's program †
    Barcy Kids Club offers a supervised activities programme in a fun environment for children from 4 to 12 years of age (with reservation and maximum capacity).

    Barcy mini disco
  • General †
    - Participation show at Carey bar
    - Cinema on the beach
    - Surprise night on the beach
    - Pirate's Island Water Park
    - Aquatic Sports
    - Dressel Divers ($)
    - Dolphinaris
  • Gym †
    Barcelo Maya Palace gym
  • Spa †
  • Sports court onsite †
  • Tennis court †
Off-Site Attraction
  • Playa del Carmen
  • XEL-HA- ECOPARK

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 18673 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    We love the Barcelo Maya Palace in the Rivera Maya.

    Barceló Maya Resort: Thank you for the amazing 23 years we have spent visiting your resort in the Riviera Maya. We have had the pleasure of watching the resort grow from just the Beach and Caribe to what it is today, and we have enjoyed each of the 20+ times we have visited. The resort is always immaculate, and the grounds are consistently spotless. Over the years, we have celebrated each of our children’s birthdays at the resort at least once, and we are truly grateful for the hospitality and attention you give to making every celebration special. On our most recent visit, we celebrated our grandson’s birthday, and once again, you exceeded our expectations in how wonderfully you treated him on his special day. One of the main reasons we continue to return — now once or even twice a year — is your incredible staff. Throughout the years, we have formed genuine friendships with many of them. I would like to personally express my appreciation, first and foremost, to Karen Yáñez. She is exceptionally sweet, kind, and truly an amazing asset to the Barceló. I would also like to thank her team — Maydalid and Noe — for their help with check-in and check-out, as well as the bellmen, Victor Salas and Alberto Luna. Additionally, the many managers, waiters, and cooks at the à la carte restaurants and buffets consistently make dining a special and enjoyable experience. If anyone is looking for a destination to visit as a couple or with family, do not hesitate to choose Barceló in the Riviera Maya. Because of our many fabulous experiences and the value we see in this resort, we truly consider it our second home.

    Dec 18, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Exellent

    We had great time at Barcelo Maya Palace with our friends. Nice clean hotel! Rooms were big and clean (the only issue with the rooms is dampness). We enjoyed breakfast at Mirador buffet. A very special Thank You to all the staff and a special thank you to very amazing Angelica Acosta, who treated us as family - we love you girl! Also would like to thank Jorge at the Caribbean restaurant - best server from all the specialty restaurants we ate during our stay. We defiantly would comeback!

    Dec 18, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful Experience

    What an experience, incredible location, Family vacation was once again memorable with lots of special moments. Beautiful grounds and attentive staff. Last night received a surprise send off from the team at the Palace Mirador buffet (including Pedro Chan, Geyser May and Arisbeth Luna).

    Dec 16, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Good trip

    We will return in the future. Good experience. Plenty of buffets and restaurants. Snorkeling is one of my favorites.

    Dec 16, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Maya palace is not a palace

    The service and food quality is very poor, Once you get the food no one even come to your table. Staff have bad attitude

    Dec 15, 2025
Hotel Advisories
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy- Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.


  • Pet Policy : Pets Not Allowed

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