What We Love
- The spa with the flotation tank, Swiss shower & reflexology.
- The Kids Club that has wave after wave of fun & a buffet for your beach kiddos.
- Don't miss the Dolphinarium, where you can shake fins with these friendly mammals.
Things to Know
- It's 47 miles south of the airport - just enough time to unwind before you hit Beach Eden.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- You have access to sister resorts.
Resort Details
- BrasserieCharming French restaurant where you can taste the flavor and feel the romance that comes with French cuisine. This restaurant also features an extensive wine list.
- CaribbeanExcellent restaurant with Caribbean style and lively atmosphere. Traditional intense flavours and aromas are offered in a wide variety of seafood.
- Coral Grill RestaurantGrill restaurant right in front of the Caribbean sea. Enjoy delicious sandwiches or an informal buffet without stopping your fun. Open for lunch.
- La Hacienda BuffetThis restaurant offers a variety of Mexican food with the characteristic hacienda-style environment.
- Mirador BuffetSpecialising in international cuisine, this restaurant offers an exquisite variety of dishes to satisfy even the most discerning guests. A stylish and relaxed space. Open for breakfast, lunch and dinner.
- RodizioEnjoy some of the best Brazilian-style cuts of meat along with the freshest salads as you sip on a typical caipirinha.
- Various Lounges/Bars
- Coco's pool Bar
- El Cielo Bar
- Theatre Bar
- Carey Lobby Bar (Participation show at Carey bar)
- Jaguar's Discotheque
- 24-hour front desk
- 24-hour room service†
- Beauty shop/salon†
- Car Rental Services†
- Children's play area†
- Currency exchange†
- Exercise gym†
- Internet services†
- Laundry/Valet service†
- Lobby
- 24-hour front desk
- 24-hour room service†
- Beauty shop/salon†
- Car Rental Services†
- Children's play area†
- Currency exchange†
- Exercise gym†
- Internet services†
- Laundry/Valet service†
- Lobby
- Lounges/bars†
- Luggage service†
- Pool
- Poolside snack bar†
- Restaurant
- Room service†
- Safe deposit box†
- Shops and commercial services†
- Wireless internet connection in public areas†
† Fees may apply
- Children's program †Barcy Kids Club offers a supervised activities programme in a fun environment for children from 4 to 12 years of age (with reservation and maximum capacity).
Barcy mini disco - General †- Participation show at Carey bar- Cinema on the beach- Surprise night on the beach- Pirate's Island Water Park- Aquatic Sports- Dressel Divers ($)- Dolphinaris
- Gym †Barcelo Maya Palace gym
- Spa †
- Sports court onsite †
- Tennis court †
- Playa del Carmen
- XEL-HA- ECOPARK
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
18581 reviews
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Nov 10, 2025Awesome beach for snorkeling, no waves!
We booked the trip through the hotel with their transportation. Our plane was late, so I can understand someone not waiting for us when we arrived. We called the transport service and a rep arrived within 5 minutes and a transport van arrived within 20 minutes, but then the driver had to fill up fuel on the way to the hotel. There was no line at checkin, but they don't have detailed maps, so super tired we were wondering around with our luggage looking for the room. Over the week of our stay, we helped many other new arrivals find their rooms. So here's my breakdown: All staff is amazing (from entertainment, restaurants/buffets, bars and son in). The beach has a reef extremely close and they have resident sea turtles that come in as close as waist deep to shore! Our main activity was snorkeling, bring your own snorkels. The rooms are nice and had two couches that they turned into beds for the kids, which was awesome! The food was ok, fruits were not ripe buffet food items were stale at timesbut they always had fresh chicken, beef and pork cooking on the grill and some salads to choose from. Food items were definitely re-used in dishes or re-served for several days, especially breads/desserts. So you kinda have to look what's there the previous days. The bars have very processed juices they use for drinks, so you just have to be thoughtful in what you order. Dos Equis is he beer on tap. We had Manhattans that met our drink preferences and I am sure there are other drinks you can have to avoid the sugar high/food coloring. The cocos bar always had a line to it, they could have staffed it better.the food at the three restaurants was great. And once again, all staff is amazing! The water sports center however was a nightmare to deal with, and we just avoided it after our 1 encounter. The staff their is not friendly, and change the story they tell. Non electric water sports included is false advertisement. You can only rent sail boats (hobie catamarans). You can get lessons, but there is no lesson, they instructor just drives the boat. I wanted my kids to have a sailing lesson, the instructor just drove the boat, when I asked about teaching the kids, he just said not enough wind, not sure how those two are related. You can only rent a kayak and other non motorized water equipment if you were signed up for a catamaran and there was no wind. Because this was so disappointing, we just avoided it and spent our time snorkeling and in the pools.
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Nov 10, 2025Perfect family vacation
Our family has a wonderful week at Barcelo Maya Palace. The resort exceeded our expectations in may ways, especially the food which was consistently great with plenty of variety! Our room was clean and spacious enough for our family of 5 but the water at times took awhile to get warm for showers. The beach is absolutely beautiful and we even got to swim with sea turtles right off the shore- a highlight for everyone! There was always something to keep the kids busy, from the splash pads and pools to the daily activities around the resort. We honestly have no complaints and would happily return for another vacation. It's a great spot for families looking for a mix of relaxation and fun.
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Nov 09, 2025
A great stay. Cannot wait to go back.
We were at this resort for our honeymoon 15 years ago. This time around we came with low expectations. The service, food, main pool area and specifically the kids pool exceeded our expectations. Where the resort lacks is night entertainment. The shows start at 930 pm and just don’t live up to the expectations. I think they can do better. Also the MJ show. The backup dancers did a better job than the Michael himself. It was unfortunate. The best, ABSOLUTE BEST SHOW was the IL DIVO!!!!!! Absolutely breathtaking. So incredibly talented. Need more talent like that. I LOVED them. Their voices. I didn’t want the show to end. We had our breakfast and lunch at the Hacienda. My favorite. Exceptional quality food. Veggies and fresh grilled fish and chicken. Absolutely our favorite. Those cooks are incredible. We enjoyed every meal there. A special shoutout and a huge THANK YOU for EXCEPTIONAL SERVICE goes to MAURICIO GOMEZ and BALSARIO at Mirador. Also RUBEN at RODIZIO. These individuals are pure perfection. And what you would expect an exceptional customer service to be. So thank you for taking care of our family. The resort is very clean. The rooms are clean. Although, one thing they didn’t have was face towels. So strange - but out of 5 days - I was only able to get face towels once. Overall, we were very happy with the quality. Everyone there works hard. We always tip for great service. Wish others would do same. We had an amazing time!!!! Excited to go back again!!
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Nov 09, 2025
Great Vacation Spot
Our family traveled in for a vacation. We had a great weeks worth of fun in the sun. We used the pools and water park every day. We also frequented the beach and got to swim with some beautiful fish.
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Nov 09, 2025
Wonderful stay , exceeded our expectations
This was our 3rd visit to Barcelo Maya palace . Last year we were married there , and we returned this year for our anniversary. Service , cleanliness and friendliness of the staff always exceed our expectations! Huge variety of food at all buffets , especially fresh stations . All a la cartes at the Palace were exceptional. We will absolutely be returning to the palace again next year .
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy- Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed