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InfoCustomer ReviewsQuestions & Answers
Barcelo Maya Palace the 2018 Noble Beach Prize for Best Teen Scene!
If you're up for a deluxe Beach Palace on the lux
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Barcelo Maya Palace the 2018 Noble Beach Prize for Best Teen Scene!
If you're up for a deluxe Beach Palace on the luxurious Riviera Maya (and who's not?), where you can chillax by the clear, turquoise waters of the Caribbean Sea, then grab your suitcase.
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"This was our 2nd time staying at the Barcelo Maya Palace. The resort is beautiful, spotless, and nicely decorated. Staff is helpful and friendly. The pools are really lovely, very clean. Wonderful sett..." – SuziCaribe
256 out of 286 (90%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.4
Service
4.4
Beaches & Pools
4.8
Dining Options
4.2
Room Comfort
4.3
"This was our 2nd time staying at the Barcelo Maya Palace. The resort is beautiful, spotless, and nicely decorated. Staff is helpful and friendly. The pools are really lovely, very clean. Wonderful sett..." – SuziCaribe
256 out of 286 (90%) customers would recommend this product to a friend.
All Customer Reviews
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August 13, 2018
Amazing experience
I would 10/10 recommend this all inclusive! Let me get started... As soon as we arrived to the Cancun airport, there were staff willing to help us to our correct traveling method. Cheap Carribean offered Amstar for our traveling services. We were guided directly to them and got straight on a beautiful and comfortable air conditioned party-bus type thing. Our guide was so pleasant and explained how amstar worked and wished us all a lovely vacation. We arrived to the hotel and it was ASTOUNDING. it seemed so luxurious, I couldn't believe we got away with paying so little for something so extravagant. Let me tell you... the food is so high class. You have so many options to eat - Japanese (hibachi too), seafood, Brazilian, French, Italian, Mexican, and more! Our servers were so fun and even took pictures with us when we asked! Wait though.... the POOL. It was huge! Everything was so clean and staff were so nice. I could go on and on about how much I love this place. The drinks were so yummy and they never cheated out on the alcohol you were getting. Definitely can see myself going back next summer!
My husband and I enjoyed our week long stay at the Barcelo Riveria Maya Palace. The resort is absolutely beautiful and well kept. There was plenty of activity and time for relaxation. The adult pool was our favorite, we wish we could have brought it home.
The staff was very friendly and always eager to assist. There was a wide range of food to choose from and the fine dining was nice.
I would definitely go back and would recommend it to friends and family.
Enjoyed a fun two week family vacation at the Barcelo Maya Palace. Staff were friendly and the food was good. Pools and beach were top notch. Lots to do at the resort. Enjoyed the evening entertainment.
From:Mill Creek, WA Age:45-54 Travel:1-2 trips/year
August 5, 2018
Breathtakingly beautiful
The entire resort is well-kept, clean, and properly maintained. The staff is warm, friendly, and offers a welcoming atmosphere. The rooms are spacious, gorgeous, well-stocked, and beautifully decorated. There's a variety of activities offered within the resort which is all within a beautiful 5-10 minute walk. It's quiet. There's many options for dining. There's numerous pools and water parks on the resort.
This is definitely a place we will visit again. We enjoyed this trip and wish we could stay longer!
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62 questions, 196 answers.
Does this hotel have any adjoining rooms?9 answers
7 years, 90 months ago
Family Vacationer
Yes, the Barcelo Maya Palace Deluxe does have some connecting rooms in the Standard or Deluxe category, but not in Premium. A request can be made at the time of booking for connecting rooms, but this will be confirmed based on availability at the time of check in.
KateCC
Yes
Flako
Yes
Emery
Yes.
WillyOne
not that I am ware of
tucker3
Yes it looked like the room was adjoining. There was a door, but we never opened it.
HollyS
We requested adjoining rooms, and were told they had none. Our rooms were side by side. I noticed several other families with multiple rooms that were not adjoining.
ScottM
Yes, they do have adjoining rooms.
aniak
We requested adjoining rooms but did not receive any if they have any. we were situated side by side.
Ridgeview
Do any of the 4 Barcelo hotels in the complex have a party/buffet on the beach night?3 answers
7 years, 86 months ago
Kika
Many resorts have parties/buffets on the beach for guests. These resorts do not list a weekly beach party, but they may do them for special occasions and for theme nights.
KristinCC
Didn't see anything like that offered, but it's a great idea. It seemed like the beach got pretty empty at night...everyone went inside for dinner at either the buffet or the restaurants and then nobody went outside again. Most of the entertainment was indoors at night, either eating and drinking at one of the many bars or enjoying the show or dancing. There were very few people outside in the pools or on the beach at night.
lovetoswim
Not sure. Phone them and you can find out
BlueFoot
I do not believe they do....We stayed for a week and there was none.
aniak
Evening entertainment9 answers
Is there family friendly entertainment after dinner?
7 years, 85 months ago
Vjodoin
Yes the theater is amazing the whole family will love it its at 930 eveynight and is extremly entertaining every night the feature something different
jackson730
The resort does offer day and nighttime entertainment programs for of all ages.
MariaCC
There are shows every evening in the airconditioned theater. Everything from dance, singing, impersonators, circus and many others.
dolphingirls
You bet. Many activities and places for family and for kids.
BlueFoot
yes - but we only stayed a little while for the shows - we were tired from being busy all day and the shows wre not the greatest - some were bilingual but mostly in spanish - go figure we were in mexiico
fdoyle20
Yes, there is family friendly entertainment. They have an international dance and singing show almost every night at the resort. They were very good. Some of their outfits were very racy, but that is the traditional garb from thos nationalities they were representing.
astricne
The resort, as beautiful and perfect in every other aspect, does lack in this department. The mini disco is every other day at the theater and the rest, at the kiddie club, but the staff is not much into it and my daughter, who usually really wants to participate, opted out each time.
aniak
Barcelo Maya is very family friendly. I saw a kid-friendly movie being shown one night in the Colonial and on another night there was an activity for kids in the evening - they were dancing on stage and playing a game. Again I think that was in the Colonial, but it was easy to get there from the Palace.
SMpacificnw
There are 3 clubs throughout the resort complex that have different shows every night. Some are geared to families and others are not. Depending on the age of your children, there is a kid's club that does activities up until 9 or 10 and there are also activities for teens.
Ridgeview
what activities are there for teenagers?2 answers
Is the disco open to teenagers under 18? do they have an animation group that encourages teenagers to participate in group activities? Is there a club for teenagers?
6 years, 82 months ago
edmund924
This resort does not appear to have a teen club. The resort does offer day and nighttime entertainment programs for of all ages in addition to many sports and other activities. According to one of our customers who stayed here, the theater is amazing and the whole family will love it as everynight is extremly entertaining and features something different.
MariaCC
We had 2 teens in our group that LOVED it. There are nightly activities for them and there is so much to do during the day they will not be bored at all! Just keep in mind drinking age is 18 so if your teen is not used to that then be sure to talk to them before...we saw LOTS of teens that had really had WAY too much to drink especially at the Jaguar Club!!
The Jaguar club is 18+ but the teen club is 13-17. Some of the things that our kids did at the club at night was retro night, kareoke night, ping pong party, there were tons of things, mexican cooking night, dance party, pj and "new movie" night, etc
katiehemt
i do not think they can go into disco but didnt see anyone checking.we had no teenagers but i thought i read they have a teen disco or club
cheeseck
Is there alot of rocks and coral in the ocean, the picture shows alot of large dark patches?4 answers
6 years, 81 months ago
michele
According to several recent reviews on Trip Advisor, the beach is beautiful at Barcelo Maya Palace Deluxe.
MariaCC
Yes, the beach at the Palace is rather rocky, but very beautiful and if you are willing to walk for a few minutes, you can also enjoy the soft sand beach at the next resort. You get the best of both!
aniak
TONS!!! Bring water shoes!!! It makes it really nice to snorkle and see all the fish around them though. Just walk with caution.
katiehemt
There are alot of rocks but it's not terrible. They seem to be grouped together with plenty of nice sand between the groupings
Hort
is this atea safe? can we leave the resort and sight see safrly2 answers
6 years, 78 months ago
onalaska, wi
The area is safe and many travelers choose to venture off-property to go shopping, eat, and see the local sights. As with anywhere, it is always wise to be aware of your surroundings and exercise caution at all times.
KristinCC
We only left the resort to go on an excursion. The rest of the time we stayed within the resort complex. Only sign of trouble was when we were leaving Cancun - several police stops but we were never stopped.
Ridgeview
Do guests of the Barcelo Maya Palace Deluxe receive meal vouchers?4 answers
Hello,
I have heard that guests staying in Barcelo Maya Tropical and Barcelo Maya Caribe receive meal vouchers for the specialty restaurants. I was wondering if this is true for guests staying at the Maya Palace as well?
6 years, 78 months ago
South Dakota
For guests staying at the Barcelo Maya Palace Deluxe for every night of your stay you are entitled to a dinner in one of the specialty restaurants, including the specialty restaurants of the four other hotels of the complex subject to availability. Kyoto Restaurant is NOT included.
MeganCC
No, the Maya Palace Deluxe is all-inclusive. We were given bracelets to wear that got us into everything. We ate at specialty restaurants all but one night, with ease.
travelmidwife
We did not receive meal vouchers for specialty restaurants.
Ridgeview
It depends on how long your stay is. We were able to reserve up to 3 nights at restaurants when we arrived, but could book the 4th night the next day. The advantage to Palace is you can reserve at any of the restaurants on all 4 resort properties, which can't be done at the other Barceló Maya resorts.
Nellygirl007
Can 5 adults be in room at the maya palace deluxe?4 answers
We are booked at the Palace deluxe, my 21 yr old daughter would like to go with us can we add her on and does it allow 5 adults in a room?
6 years, 77 months ago
jackie
The Junior Suite Deluxe room category willl accomodate 5 adults in two double beds and a sofa bed. If you would like to add your daughter to the reservation you will need to call an agent in Existing Reservations who will price that change out for you.
ccsusan1
I think it would be allowed, but I wouldn't recommend. With the all inclusive pricing, I found little/no difference as our family of 5 just went and had 2 rooms (mom and twin 13 year old daughters in one room, dad (me) and 15 year old son in other room)
farndog
You could easily have fit 5 people in the room that my children were in. It had 2 beds and 2 sleeper sofas. We had a king bed and 2 sleeper sofas.
Ridgeview
I think you can. we had a king bed and 2 sofas. some rooms have 2 beds and 2 sofas
cheeseck
Can you wear shorts to any of the restaurants?5 answers
6 years, 77 months ago
Ben
The a la carte restaurants have dress codes. Semi-formal (No Shorts, No Beachwear and No sandals)
KellyCC
Not to any of the reservation restaurants. All men age 18 and older must wear pants and no t-shirts.
10SChick
You can wear shorts to the buffet for dinner.
Ridgeview
no. only the grill and buffet
cheeseck
To the buffets
Kjulian
Reservations for meals6 answers
I've heard it's hard to get into some of the specialty restaurants. when is the best time to make a reservation?
6 years, 77 months ago
twiggy
Reservations can be made in the morning daily.
KellyCC
We went the first day and made reservations for each night of our trip. We were told that one of the restaurants only had a late slot but we asked for a different restaurant and got the time we wanted, did the other restaurant a different day. Another restaurant only opened later but we slept in that day, spent the day in the pool so had lunch at 3:00 and later dinner time was perfect!
travelmidwife
We were only able to make reservations two nights out of the 4 that we were there. Youneed to be flexible in where you want to go and also the time that you want to eat.
Ridgeview
make your reservations when you check in that day for all restaurants you want to eat at . they give you a receipt with your time for each one so you can remember and plan your day.
cheeseck
The times do, in fact, get booked up fast. I strongly recommend making the reservations the day you arrive.
brow8556
book all of your dinners when you arrive.
chickiebabe
Does the Family suite have 2 rooms, one with king bed and another with 2 double beds1 answer
We were told they did but the pictures in the brochure do not show this
5 years, 72 months ago
Curious
CheapCaribbean.com only sells the Junior Suite Deluxe room category, which comes with one king or two double beds. We do not sell the Family Suite.
KristinCC
I don't know, but I think you should know that we stayed at this beautiful hotel,but would not go again. The rooms are a long way from the dining and lobby. We were in one of the closer buildings and it was more than 1/4 mile from our room to dining. Other than that this is a very beautiful place and the food is great.
WillyOne
Do all the rooms have a safe ?5 answers
5 years, 70 months ago
Rick
All rooms at the Barcelo Maya Deluxe are equipped with an in room safe. Please note that the resort may charge a daily rental fee for use of this amenity.
KateHCC
yes.
WillyOne
Yes but i wouldnt use it. Put a lock on your luggage.
chickiebabe
yes
dawn47
Yes
Nellygirl007
How is color of the ocean/water at Barcelo Place compare to Cancun?3 answers
We have 3 kids (all boys 9-7-4) and they love to play at the beach? Which side of the beach is less rocky if you're willing to walk few minutes as it stated at one above answer? Thank you much!
5 years, 69 months ago
Ca, USA
The beaches in the Riviera Maya have been known to have some of the best beaches. The beach at this Barcelo overlooks two kilometers of white sand beach with clear blue waters and a natural coral reef. The beach is one of Mexico's most beautiful and is a haven for snorkeling, sailing and windsurfing.
MariaCC
I would go with Cancun. The water at Riveira Maya was very calm. Cancun had great waves that my husband actually got in. We were in the water for at least an hour.
Beachbums2
The water is clear. You dont have to walk anywhere. Theres rocks but several clearings inbetween. Very safe for kids.
chickiebabe
Can I book the premium package for the Barcelo Maya Palace Deluxe through your website?2 answers
I am trying to upgrade my package to include the premium amenities.
5 years, 68 months ago
Bruce
If you have an existing reservation with Cheap Caribbean, you will need to call the existing reservations department at 1-800-915-2322 in order to upgrade your room reservation. You will not be able to do so on our website once your reservation has been booked.
KateHCC
don't bother you don't get any extra service then the non premium people
dawn47
I had to call the hotel directly to upgrade to the Premium package. Make sure to use the $400 USD resort credit
IslandGuy62
Drinks4 answers
Does the all-inclusive include top shelf (Crown Royal and Johnny Walker)
5 years, 67 months ago
Chicago
Unless the all inclusive details state otherwise, the alcoholic beverages offered are domestic. It is best to confirm your options with the resort's bartender.
LaurenCC
yes!
chickiebabe
I don't know about Crown Royal and Johnny Walker, but they have Stoli, Skyy, Malibu, Baileys, Kahlua, Don Julio, etc.
Nellygirl007
Yes any drink you like, but not all staff speaks fluent English so you really just have to describe it well
BusinessWoman
Does this hotel have its own casino?4 answers
5 years, 66 months ago
Elie
It does not appear that the resort has an on-site casino.
MariaCC
no
chickiebabe
No
Nellygirl007
NO
mrsleamcguire
Can we get a ceremony for oue renewal of vows? we will be married 25 years.3 answers
5 years, 66 months ago
Elie
For wedding services at the resort, you would need to contact the resort directly. The email address found on their website for their wedding services is weddings@barcelo.com.
MariaCC
yes. I think it was 250.00 USD
chickiebabe
cheapest package is 1500 and 300 for the JOP
dawn47
Does this resort offer any type of vehicle assist that takes you around various locations within the resort?5 answers
5 years, 66 months ago
Huni
The Barcelo Maya complex does offer shuttle service throughout the resort.
LaurenCC
yes. a shuttle comes every 15 minutes.
chickiebabe
they'll give you a w/c or you can rent a scooter and if you have impaired mobility there is a lot of walking
dawn47
They have a shuttle, to take you between the resorts on the property. It is only a 15 minute walk along the beach path from Barceló Maya Palace Deluxe to the pier at the Barceló Maya Caribe.
Nellygirl007
Yes they have shuttle service.
candisteve
Does the barcelo Maya palace have ocean view rooms?3 answers
5 years, 66 months ago
Dabeach
The Barcelo automatically grants us sale of their Jr Suite Deluxe rooms; however, if you call our reservations center at 1 800 915 2322, one of our Sales agents will be able to request availability for an Ocean Front room.
LaurenCC
Yes it has a few, but all rooms have a view of some sort.
Nellygirl007
Yes, but good luck getting one. You have to join some sort of premium club to have any chance of getting one.
mexicofan
How strick is the evening dress code at the nicer restaurants? Do they not allow sandals or flip flops?4 answers
5 years, 65 months ago
Stacey
According to the resort's website, https://www.barcelo.com/BarceloHotels/en_GB/hotels/Mexico/Riviera-Maya/hotel-barcelo-maya-palace-deluxe/restaurants-cuisine.aspx, they do not allow sandals, open shoes and/or shorts.
MariaCC
They say they dont but they never refused us. But everyone dresses up so you stick out if you dont.
chickiebabe
men long pants
dawn47
Dress code is not very strict. They like pants and collared shirts for men and pants, skirts and casual dresses for women. Sandals are fine and nice looking flip flops.
mountainsunsets
Advertises 24 hour all inclusive room service. However, reading reviews from another web cite, it appears that there is a charge for room service.5 answers
So is there a charge for 24 hour room service?
5 years, 64 months ago
Dallas
There is 24 hour room service, however there is an extra charge for the room service. For information regarding the room service charges, you can use the following link to contact the resort directly: https://www.barcelo.com/BarceloHotels/en_GB/facilities/formulario-contacto.aspx
Thank you!
RobinCC
Yes there is a charge.
chickiebabe
Yes, I just got back on Father's Day 2013, they will charge you for everything, there was a lady crying at the checkout when we were passing by, because she thought if she paid $3500 or more for her all inclusive trip that room service is free, nope, I read it in book in the room while i was there, oh and there is no where to wash your clothes if you stay 7 days, they wash them for you for a fee as well. The Cancun Palace has somewhere for you to wash your clothes and also included is a massage, that you don't have to pay for it is included in your All Inclusive trip, my mom went last year.
Raine
there is a charge for everything and you'll wait hours to get it
dawn47
Yes. There is a charge. I didn't like this at all.
Ronen
Fishing?2 answers
It says in the available amenities that there's "fishing". Does the resort offer fishing excursions for free?
5 years, 61 months ago
Baltimore
It does list fishing as an available amenity, there could be an extra charge for the rental of the equipment, but that is up to the resort. You can reach them directly to ask them this question at:
mayapalace@barcelo.com
Thank you!
RobinCC
No, you will have to pay for a fishing excursion if you want to go on one.
merritta87
What is the fee for parking on site?1 answer
5 years, 60 months ago
Massachusetts
For information regarding prices for resort amenities such as parking, we do suggest contacting the resort directly as they will be best to assist you. The toll free telephone number directly from their website to contact them is #1-800-227-2356 and their email address is sac5@barcelo.com.
MariaCC
Not sure, as we used transportation service from and to the airport.
kolhar01
Is there bar service on the beach?2 answers
Is there a wait staff for the beach or do you need to go to a nearby bar to get a drink or a snack?
4 years, 60 months ago
South Dakota
The resort does offer a beach bar, but not bar service on the beach.
CoryCC
You need to go to a nearby bar for a drink. Did not see any wait staff on the beach. You need to go a grill for food. There is none on the beach or at the bars.
timoshenko
Restaurant Dress Code4 answers
Are jackets required at the restaurants or entertainment (shows) ? ... the online information indicates: semi-formal dress code (no sandals, open shoes or shorts)
We are traveling with a few friends and will be there in the latter part of November and staying at the Barcelo Maya Palace Deluxe.
4 years, 60 months ago
Richard
Jackets are not required for men.
AlixCC
Yes men are required to wear long pants and shoes to the restaurants. I brought one pair of jeans and loafers that I wore each time.
meabbott
No jacket required. Gentlemen could wear jeans and a collar shirt with closed toe shoes. The dress code does not pertain to the kids also. Just gentlemen.
Ronen
Jackets are not required. The dress code was not enforced. There were people in shorts at the french restuarant. Most people were dressed more casual then semi formal. We saw a lot of men in jeans. There is no dress code for the shows. They are casual.
vacationingpam
Do they have jet ski rentals at the resort beach4 answers
4 years, 60 months ago
Dz
Please contact the resort directly for information regarding jet ski rentals.
AlixCC
Yes, you may rent up to 1 hr a day for free
mrsleamcguire
Yes but it would be a walk down the beach to the actual spot they rent them or you could take a shuttle down there
Bahamamomma1
yes , great dock feed the turtles
beachgirl90
Why stay at Palace Deluxe over the Colonial and Tropical Beach?2 answers
I'm going to be taking our first family vacation - a single mom with 3 kids (ages 16, 13 and 17 months). I'm trying to decide where to stay... what is the difference between the Palace Deluxe and Colonial/Tropical Beach? The Palace Deluxe seems a bit more expensive, is it worth it? Or will we have an equally enjoyable experience at the alternate for less money? Can we eat at either location and use the pools/beaches at either?
4 years, 59 months ago
Stillwater, Minnesota
The Palace Deluxe is a step above the Colonial/Tropical and offers amenities that the Colonial does not. For additional information, please call a Cheap Caribbean sales agent.
AlixCC
Palace Deluxe has better service, food choices ND MORE luxurious. You can eat anywhere. Between Palace and Tropical/Colonial is 15 minutes walking.
Masha
What is best spot for a small wedding?2 answers
I'm looking to get married and honeymoon all at once. I just don't know where there is a good hotel or place to do so
4 years, 58 months ago
La Mirada Ca
to discuss different resort options please call our Beach Experts at (800)-915-2322. Thank you!
LizCC
This is the BEST place to have your wedding at...the packages are perfectly price for the wedding we planned (32 people) and the service was unreal. The wedding is attentive when you are planning the wedding and its even more attentive once you arrive at the resort...we had an amazing ceremony by the beach and the reception we had by the Coco's Bar which is by the pool...both locations within the Palace Deluxe complex and it was super nice and cool. I've been to other destination weddings in Cancun and I have to say my wife planned the best wedding I've been to...might be a little biased but the wedding planner was there every step of the way the entire day, from 9am till 9:30pm...she even set up the transport from the lobby to the night club that's within the resort.
AMAZING
ANDRESBIGCAT
Snacks3 answers
Is there a place where snacks can be bought . Like chips crackers cookies sodas.
Are we able to eat on the beach? If so, can we bring food from restaurants to the beach. Can food be purchased nearby walking distance?
4 years, 56 months ago
Bill
Most resorts do sell snacks in their gift shop. However, for specific information regarding your inquiry, we do suggest contacting the resort directly as they would be best to assist you. The email address directly from the resort's website to contact them is mayapalace@barcelo.com.
MariaCC
There is a convenience store on premises.
Masha
Barceló Maya Palace Delux is an all inclusive resort and snacks are free
mrsleamcguire
What trips can be taken to Mayan ruins in the area?3 answers
HOw close is the resort to Tulum, Chichen Itza and other historical sites? What is the cost of these side trips?
4 years, 56 months ago
Dtraveler
Please call the beach experts at 800-915-2322 for more information on excursions to the Mayan ruins.
LisaCC
We took one trip to the Tulum ruins. We went on our own instead of a guided tour and were happy with our decision. $34 dollars each way in cab fare and entry was $6 so a total cost of $80 for two people. The cab ride is 20 minutes.
meabbott
Tulum is the closest at only 20+ min away. it is beautiful. Chichen Itza is almost 3 hrs from Barceló Maya
mrsleamcguire
Shuttle3 answers
Does this resort provide a shuttle to and from airport or is it at my expense?
4 years, 56 months ago
Debi
The resort does not provide complimentary shuttle service in the all-inclusive package. For more information please contact the resort directly at www.barcelo.com.
LisaCC
This resort does not offer complimentary transportation to and from the airport, however you can arrange transportation while booking your trip if you book with CheapCaribbean.com.
BethCC
I don't believe the resort provides shuttle service. We have used AmStar a couple of times and have been totally happy with their service.
mountainsunsets
Do I need more than one 21 year old?3 answers
I'm planning to have 4 rooms or so, can I have one 21 year old in order to check in everybody? Or a 21 year old per room.
Also, If i have 8 people including myself, will I need to give 8 credit card vouches to the front desk?
This will be from June 1-5
4 years, 54 months ago
Sonny
Minimum age for check-in is 21. All guests are required to leave a credit card voucher or cash deposit of $200 for each guest 13 years of age or older. Guests with the same family name may use one credit card or deposit. Each guest with a different last name in the room must supply their own credit card or cash deposit. Credit cards issued to any person other than the actual guest (i.e. parent, spouse, etc) are not accepted in Mexico.
BethCC
I believe it is required to be at least one adult per room.
kolhar01
I believe it is required to be one adult minimum per room.
kolhar01
I have a checking in question.2 answers
I have a group of 10 people, only 1 of which is 21+ years old. Will he be able to check us all into the hotel? Also, what do we need to provide in order to be checked in? Thank you.
I will be going in June, so the Spring Break thing should not apply.
4 years, 54 months ago
Sonny
Minimum age for check-in is 21. All guests are required to leave a credit card voucher or cash deposit of $200 for each guest 13 years of age or older. Guests with the same family name may use one credit card or deposit. Each guest with a different last name in the room must supply their own credit card or cash deposit. Credit cards issued to any person other than the actual guest (i.e. parent, spouse, etc) are not accepted in Mexico.
BethCC
I don't think you will have any problems if everyone is 18+. and when you check in you just show them your passport and any reservation print outs you have. If you already have the reservations made, they will just look you up. If you want to be able to charge stuff to your room, make sure to give them a ctedit card to keep on file. The only food that is free is the food at the buffets, the food at the poolside bars get charged to your room and the purchases at the shops inside the palace also get charged to your room. Also wines get charged to your room. You only have to be 18 to purchase and consume alcohol.
vonie1209
Prices/Penalties for single occupancy2 answers
Is there pricing or penalties for single occupancy? I noticed that even if I put search for one adult, the fine print says pricing is based on double occupancy.
4 years, 54 months ago
Phoenix, AZ
Prices are based on double occupancy, however you can change the occupancy by changing the amount of people traveling on the right side of the webpage where it says choose your options. There is a drop down box "room one details" that you can change to 1 adult. If you have any questions about the pricing or how to do this please call our Beach Experts at 1-800-915-2322 and they will be happy to assist you!
LizCC
I asked about this and it seems that it would only matter if you brought more than 2 people. If you go alone they don't seem to care.
merritta87
Can you rent a Walker or Wheel Chair for a week from the Maya Palace Resort?2 answers
To avoid having to bring a walker or wheel chair on vacation, would a rental be available at Barcelo Maya Palace ?
4 years, 53 months ago
DB17
Please contact the resort directly about questions referring to availability of walkers and wheelchairs at the property, their email is: mayapalace@barcelo.com.
LizCC
I would recommend bringing your own. We never saw where you can rent strollers, wheel chairs, or walkers.
Mamaswaim
DOES THIS HOTEL OFFER A FREE OPEN BAR?4 answers
4 years, 53 months ago
California
Included in the all-inclusive package are a welcome cocktail upon arrival and all beverages, non-alcoholic and alcoholic.
LizCC
for drinks yes but no food. Need to offer a small selection of food
merder
They have several "open" bars, the lobby bar is open 24 hours. Drinks are all included in the package. While they did not have my preffered brand of liquor, there were many choices. With beer only one choice though, Corona draught.
janstan
Yes. The quality of the house wine is poor so if you want a better wine, you will have to pay for it.
mountainsunsets
My son will be 12 in January, and we plan to visit in February. Will he be considered a child or an adult?2 answers
3 years, 42 months ago
Aimee
At 12 years old, he would still be considered a child. The adult rate will start at 13 years old.
KristenCC
Anyone under 18 is considered a child.
mcagig
Are you able to eat at other specialty restaurants from sister Barcelo resorts?3 answers
It states it has 10 restaurants but only lists 6. Are you able to eat at the neighboring Barcelo resorts?
3 years, 42 months ago
Tiff
Yes you do have access at the neighboring Barceló resort's restaurants..
Shane99
yes we had dinner at 6 restaurants. the one was Tokyo try it !
Spoonie3
Yes, you have access to all of the Barcelo restaurants - just have to make reservations with the concierge. They have nice double decker busses to transport you to the other resorts if needed. I highly recommend the French one at Barcelo Palace!
Lifesabeach34
Is there an entertainment staff for beach and pool activities, especially for older teens? Planning a trip with my 17 and 19 year old and don't want.4 answers
3 years, 41 months ago
Eileen
Yes there is entertainment staff which is active daily in the pools and other parts of the hotel.
CCGreg
yes they staff is great with the activity. lots of water sports, dancing and having fun. I enjoyed the pool activity
Spoonie3
They had activities going all day by the pool. They had different games, such as vollyball, soccor, pool water arobics, and bingo. They have ping pong tables, and all sorts of other games there too. I think the kids would have a good time. We saw a lot of young teens there.
vacationingpam
Yes, while we were on beach the staff had a soccer game, yoga, zumba and dancing all at the same time. Also there's billiards, basketball and I saw ping pong tables too.
Luis99
Is there a golf coarse on the resort? if so, is it included in the package or what is the cost.3 answers
3 years, 39 months ago
RJT
My son and I golfed at the Palma Real. Greens fee is included since we stayed at the Reserve, but with cart rental and clubs, we payed an additional $250 to golf 18 holes. Yikes!
PapiChullo
There is no golf course at the resort. Golfing is available nearby, but is not included in the vacation package.
BILLCC
No golf course on the resort. I am sure the mini golf doesn't count.
mountainsunsets
Does the Mayan tour cost more money, or is it included?3 answers
3 years, 39 months ago
Fern
Any excursion would be for additional cost unless otherwise noted. In this case there is no mention of complimentary tours.
CCGreg
An excursion costs additional money and you can book with the Barceló Vacations.
Norwich10
Yes, it costs extra. Its not included in your all inclusive.
okies
Restaurants3 answers
What are the best restaurants in the Palace and other Barcelo Restaurants?
3 years, 37 months ago
Eileen
We love the Brasserie and La Hacienda, but they are all good! For more information, please call us at 1.800.915.2322.
SamCC
We enjoyed the buffets
Aycer
All restaurants in the Barcelo Maya resort are very good, the food is delicious, but I strongly believe that the French restaurant is the best one .
AlexM1NY
Are tips and taxes included in the all inclusive package?3 answers
3 years, 36 months ago
Denver
We left tips at the restaurants and we would tip the staff that helped us with our luggage. I don't think you have to at an all-inclusive resort but we felt the staff did a great job and wanted to leave a little extra for them.
Jordan19
Taxes and tip are included in your package, however, many have reported receiving superior service from staff when they tip. For more information, please call us at 1.800.915.2322.
SamCC
Tips and taxes are included but you can still leave a tip if the service deserved it.
mountainsunsets
PREMIUM GUESTS2 answers
I'm looking to stay at the Palace this time, if I do that, am I automatically considered a Premium Guest? Only reason I'm asking is because I don't see how to book as a premium guest just by looking at the website here.
I've been to the Caribe and LOVE it and didn't know if I should just book premium there since I can do that just by choosing the room I want.
2 years, 33 months ago
Maryland
We only offer the Junior suite room. If you are looking to book for hotel perks, we can notify the resort of your membership, but it would be up to the resort if they provide any perks to you at time of check in. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
No you will not be- was also told it is a ripoff to upgrade. Btw sercice there was rerrible.
Kjulian
Our flight doesn't leave until 7pm, can we do do a late check out?3 answers
2 years, 31 months ago
Nicole
A late check out may be requested from the resort and is based on availability.
SalCC
Yes, you can do late check out but it will cost you. You might check on how much that would be.
mountainsunsets
They say you can but have to request it the day prior to your departure. However when we tried to get a late check out (til 1pm is free) they said they were full and could not accommodate a late check out.
Mandi3
Getting to the HOtel2 answers
Is there free ground transportation to the hotel through this "CheapCaribbean.com" offer?
2 years, 30 months ago
Busch572
Taxis from the airport are cheap. I think we paid 130 pesos.
familytraveler83815
We offer airport transportation through a contracted transfer company at an additional cost. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Early check-in4 answers
We have an early arriving flight and should be arriving at the resort at around 11:00 a.m. Will they let us use the property to swim etc. if rooms aren't available yet?
2 years, 29 months ago
Busch572
Hello, the resort does allow early check in or late check out but they might charge an additional cost. Please contact the resort directly for any pricing.
bthornton
Yes, we arrived around 12pm and we were given our wristbands even though our room was not ready until 3pm.
Dee89
yes you can swim, eat and use all of the facilities before you check in. We recommend that you stay on top of the check-in because the cleaning staff tends to run behind. Check back with them around 2-230p to make sure your room is ready by 3.
wblack
Yes they give you a wrist band even if the room is not ready
BusinessWoman
Alcohol2 answers
Do all the rooms at the palace include both domestic and international alcohol example jack Daniels ,bud light etc
2 years, 28 months ago
Amers
The alcohol in the room is both domestic and international and is subject to change.
bthornton
We were at the palace in a junior suite, The refrigerator had cans of corona beer, some pop and juice and a few snacks, no liquor.
Merds
While staying Barcelo Maya Palace Deluxe, do we have any type of FREE access to the sister resorts?3 answers
Access to the sister resorts. Access to the surrounding resorts without a fee/charge.
2 years, 26 months ago
Rece
Unfortunately you would not have sister privileges at the other Barcelo properties.
JeannieCC
Yes you have access to all areas of the resort for free
BusinessWoman
Yes. You can go to all the resorts. People in the lower levels can't go to a higher level. The other lower sides were PACKED!
LaurieM
How deep are the pools?2 answers
1 year, 22 months ago
Mom23
The pools generally tend to be average, with depths ranging from 3-6ft, depending.
JeannieCC
The deepest was about 4 feet I believe!
aag0218
Is there a difference between Barcelo Maya Palace and deluxe or are they the same?2 answers
I just booked the palace with the understanding it was the best among the caribe, colonial and tropical but I keep seeing "Barcelo Maya Palace Deluxe." Is deluxe an additional fee in addition to the palace?
1 year, 18 months ago
Ashley
No, the Palace and Deluxe are the same, they just have gone through a recent, albeit slight, name change.
JeannieCC
As far as I know the palace and palace deluxe are the same. There is a premium level within the palace which I believe is extra
Merds
Do I have to request a NON-SMOKING room?3 answers
I booked a room in the palace section and in the note section requested two double beds but did not specify non-smoking. Is this something I need to contact cheap Caribbean about?
1 year, 18 months ago
Ashley
This resort does not allow smoking in the rooms, so this is not something you would need to worry about requesting.
JeannieCC
I'm not sure but it wouldn't hurt
dcguz
YES! They put my whole family in the smoking section. I was livid!
LaurieM
Is it worth it to get club premium at the Palace?2 answers
After reading so many reviews online I am torn between club premium or not. Some say it does not make much difference at the palace and others say it is worth it. I am worried about not being able to make reservations. They also say premium gives you better alcohol options and free wifi?? I do not want to pay for an "all inclusive" and then get there have all these limitations. Any input is appreciated!
1 year, 18 months ago
AB
The Barcelo Bavaro Palace we offer in Punta Cana has the premium level, but we do not offer that with the Barcelo Maya Palace. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
not sure... but no problems with reservation without it
dcguz
Is there an upgrade possible to the Premium Service Level?2 answers
1 year, 17 months ago
Scott
That could possibly be handled once you get to the resort, it is not something that Cheapcaribbean currently sells.
CCGreg
yes I heard that you get one if booked with Expedia
dcguz
Yes once you get there if they have availability. We did. I recommend that you get as close to beach if possible otherwise it's kind of a long walk
Jen1003
Is the deluxe jr suite a premium room2 answers
1 year, 16 months ago
mel
The Junior Suite Deluxe is going to be their basic, run of the house room category. Amenities include a private terrace or balcony, living room with sofa, desk, mini-bar with drinks, coffeemaker, alarm clock, ceiling fan, iron and ironing board, pillow menu, digital safe, Internet connection (for an additional charge), flat-screen TV, fully fitted bathroom with luxury amenities, bathrobes, slippers and scales.
JeannieCC
no
dcguz
When reserving a room can you specify a king size bed over 2 double beds?2 answers
1 year, 16 months ago
L
You can absolutely put in a request and the resort will do their best to accommodate, however these cannot be guaranteed and are subject to availability upon the time of check-in.
JeannieCC
Yes but its never guaranteed. It depends if hotel is booked or not.
zgrywusek
Is the beach sandy or rocky?4 answers
Some reviews for other hotels in the area say there's a lot of rocks making it hard to swim. Is that the case with the beach here?
1 year, 15 months ago
mei
This deluxe & divine haven overlooks 2-km of toe-loving white sand, clear aqua waters and a beautiful coral reef. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
It's very sandy with a few partial rocky areas that you can steer clear of. It does not make swimming difficult at all.
Jinnxx
I would say both. It was not rocky enough to bother with water shoes. If you are careful where you step you are ok. Actually the fish liked to swim close to the rocks.
Mandi3
YES! The beach was solid rocks. We all had to buy water shoes in order to go out in the water...which was FULL of seaweed. Awful. The sand was only about an inch thick before it was hard as a rock. Sand castles were impossible for the kids.
LaurieM
Can you fit 5 people in 1 room?3 answers
We are a family of 5.
I'll sleep with my husband, my 2 daughters will sleep together. what about my son? He is 12 years old
1 year, 14 months ago
Orange County, Ca
The room we offer comes with either one king bed or 2 double beds, this is on a request basis and cannot be guaranteed.
The occupancy allowances are as follows:
Max occupancy: 5
Max adults: 4 (w/ no children)
Max adults: 2 (w/ up to 3 children)
Maximum occupancy: 4 adults & 1 child (0-12), 2 adults & 3 children (0-12) or 3 adults & 2 children (0-12).
JeannieCC
Yes we had a junior suite that had 2 full size beds and 2 couches that were large almost like twin beds.
Twofamilyvacation
Yes. We had a family of 5 just stay there. There are 2 "couches" that were made into twin beds for 2 of my kids. My third kid had the second double bed to herself. They loved each having their own bed and not having to share.
Mandi3
what kind of beer do they have?2 answers
1 year, 14 months ago
Mariah
Generally they will have the domestic brand available. For a full list of available alcohols, please contact the resort directly.
JeannieCC
dos xx
corona and more
dcguz
Bathroom amenities4 answers
What specifically does the fully fitted bathroom with luxury amenities include?
Shampoo?
Conditioner?
Body wash?
Others?
1 year, 13 months ago
Mandi
Bathrooms will include shampoo, conditioner, body gel, and hand soap. Sometimes they will include bug spray and moisturizer, although not every resort does this.
CCGreg
I asked this original question because I wanted to know how to pack and had a limited amount of space for toiletries.
After visiting, I was pleased that the bathroom had a dispenser with shampoo, conditioner, and shower gel (all were refilled during our stay). Also there was 2 facial bars of soap, 1 massaging bar of soap, container of bath salts. They had a shave kit (razor and shave cream), comb, sewing kit, moisturizing lotion, shower cap, dental kit (toothbrush and toothpaste), and shoe polisher.
They did not have bug spray (however that was never needed during our stay).
Mandi2
shampoo, conditioner & body wash in a dispenser in the shower. Note: the conditioner isn't great. If your hair tangles, bring a little bottle from home - or treat yourself to a little bottle from Bloomish (think mini Lush if you're familiar) in the mall.
On the vanity - a sewing kit, a toothbrush & tooth paste, a shower cap... a few bars of soap... can't remember what else, but there were a few little boxes of stuff I honestly never even opened. Not sure what was in them.
george4975
Shampoo, Conditioner, body wash, comb, toothbrush, razor. I packed these things and quickly regretted having wasted the space in the luggage once we arrived and realized everything we needed was pretty much there.
weber1432
Is the dolphin aquarium on site of this resort?3 answers
11 months ago
Mike
Yes it's right on site at the Barceló resort. We did it. It was great for the kids! They charge an arm and a leg for pictures afterwards.
Jen1003
yes
george4975
Yes and don't pay the full price. We got package 2 for the price of package 1 :) the pictures more expensive than the dolphin experience :(
Les04
Do they have wheelchair for disable?2 answers
Need a wheelchair
11 months ago
Igor
The resort normally keeps one for medical emergencies. If you would like to rent one, you may wish to look in the area for wheelchair rentals. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes, the resort is handicap accessible.
hjackcsw
Is Your Question for CheapCaribbean.com?
Contact our Customer Support team.
Room Information
Rooms include pillow menu, mini-bar with free daily refills of soft drinks, water, beer, juices and snacks, coffee maker, in-room safe, flat screen LCD TV, ceiling fan, alarm clock, fully equipped bathroom, rain shower, bathrobes and slippers, toiletries, iron/ironing board and a terrace or balcony.
The all-inclusiveness & all-aah-mazingness of everything.
Chillaxing & living large with an umbrella drink in the padded in-pool loungers.
The anxiety-ousting spa with the flotation tank, Swiss shower & reflexology.
The Kids Club that has wave after wave of fun & a buffet for your beach munchkins.
What We'd Change
Without a door separating the shower from the dressing area in the suite, you may have to learn to share bathroom time wisely or risk getting wet.
Why You Should Go
It's 47 miles south of the airport - just enough time to unwind before you hit Beach Eden.
Don't miss the Dolphinarium, where you can shake fins with these friendly, smiling critters.
For splashy fun, there's windsurfing & water trikes. For less water, try mini-golf.
There's tennis, beach volleyball & a fitness center - or a pool table if you just want to hang.
Available Amenities
Beach
Beach Bar
Volleyball
Business Center ($)
Cable/Satellite TV
Babysitting/Child Care ($)
Children's Activities
Conference Facilities ($)
Cribs Available on Request
Currency Exchange
Daily Maid Service
Dive Shop
Fitness/Exercise Room
Gift Shop
Kayaks
Kids Club
Lounge Chairs/Umbrellas
Swim-Up Bar(s)
Internet Access ($)
Tennis Court(s)
Scuba Diving ($)
24 Hour All-Inclusive
Steam Room
Mini Golf
Basketball
Medical Services ($)
Nightclub/Disco
4 Bars/Lounges
Porter/Bellhop
Catering
ATM/Banking
Elevators
11 Restaurants
Teen Club
Barbecue Grills
Audio-Visual Equipment ($)
Fax Machine ($)
Spa ($)
Secretarial Services
Beach Towels
Catamarans
Parking ($)
Wedding Services ($)
Dry Cleaning Services ($)
24 Hour Room Service ($)
Bell Staff Service
Business Services ($)
Pillow Menu
Honeymoon Packages ($)
Watersports Center
Sports Bar
Wireless Internet Access ($)
Flat Screen Television
Fitness Center
Pool Towels (complimentary)
Beauty Salon ($)
Freshwater Swimming Pool(s)
Lounge Chairs
Swim-Up Bar
Car Rental Available ($)
Fishing ($)
Mini Golf Course
Banquet Facilities ($)
Nearby Excursions & Attractions
Beach
Dining
Dive Shop(s)
Golf Course(s)
Helicopter/Airplane Rides
Jet Ski Rentals
Marina
Mayan Ruins
Nightlife
Parasailing
Windsurfing
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
Barcelo Maya Palace - All-Inclusive
Chetumal, Km 266.3
+52 98 48 75 1500
Hotel Description
Barcelo Maya Palace: Noble Beach Prize Winner - The Best Teen Scene
If you're up for a deluxe Beach Palace on the luxurious Riviera Maya (and who's not?), where you can chillax by the clear, turquoise waters of the Caribbean Sea, then grab your suitcase. The overarching concept? Stay at one resort, play at five. Truth is, this Noble Beach Prize Winner has it all: rockin' fitness center, 24-hour all-inclusiveness, free-flowing food and drinks, cool Colonial-style architecture, 11 pools, three water parks, a 33,000-square-foot U-Spa, lots of sunny activities and fun under the moonlight. Was that applause we just heard? Thought so.
Guests may enjoy dinner at the specialty restaurants using tickets, based on
the length of their stay:
3 nights, 1 tickets
4-5 nights, 2 tickets
7 nights, 4 tickets
8 nights, 5 tickets
9-10 nights, 7 tickets
11-12 nights, 8 tickets
13 nights, 9 tickets
14 nights, 10 tickets
DINING
Foodies, get ready to salivate. The cuisine here runs the gamut: everything from Caribbean specialties to Brazilian with those scrumptious cuts of meat. Classic French with an impressive wine list to a couple of plentiful buffets - one that boasts global flavors, the other Mexican-style. Of course, there's a delish spot for fresh seafood and a grill for all your sizzling favs. Beach appetit. (At Barcelo Maya Palace, you get to stay at one, play at five. Dig in at Barcelo Beach, Barcelo Caribe, Barcelo Tropical & Barcelo Colonial.)
El Mirador Type: Buffet Hours: Breakfast - daily, 7am-10:30pm; Lunch - daily, 12:30pm-3pm;
Dinner - daily, 6:30pm-10pm Description: International buffet serving breakfast, lunch and dinner.
Dress code: Casual
La Hacienda
Type: Buffet Hours: Breakfast - daily, 7am-10:30pm; Lunch - daily, 12:30pm-3pm;
Dinner - daily, 6:30pm-10pm Description: La Hacienda offers a Mexican-style buffet with delicious
Mexican entrees prepared with the finest ingredients. Dress code: Casual
Rodizio Type: Brazilian Hours: Daily, 6:30pm-10:30pm Description: A very special restaurant that offers you a diverse
selection of grilled meats in the typical Brazilian style. Hours subject to
change. Reservations are required. Dress code: Elegant casual
Brasserie Type: French Hours: Daily, 6:30pm-10:30pm Description: Classic French food featuring delicious beef, fish and
lobster dishes. The escargots and onion soup are especially scrumptious. The
environment is formal and quiet with ocean views at the terrazzo. Hours subject
to change. Reservations are required. Dress code: Elegant casual
Caribe
Type: Seafood Hours: Daily, 6:30pm-10:30pm Description: Offers a wide variety of seafood and even chicken. There is
also a salad bar perfect for garnishing each dish. Hours subject to change.
Reservations are required. Dress code: Resort casual.
Coral Grill
Type: Grill Hours: Daily, 10:30am-6:30pm Description: Serves grilled specialties and snacks for lunch. Dress code: Casual
All hours are subject to change.
BARS/NIGHTLIFE
Beach revelers, you're in luck - lots of joints where you can hunker down and be fabulous. The swank lobby bar features live piano music & snacks. Cocktails can be had at the theater and the lounge. Don't miss the two bars by the shimmering pools. For later, get gussied up and hit the disco - free entry and drinks until 2 am. It's throw down time.
Carrey Lobby Bar
Features live piano music, snacks and an outdoor terrace. Open 24 hours.
Theater Bar
Daily, 6:30pm-midnight.
The Lounge
Daily, 6:30pm-10:30pm
Coco Bar
Pool area bar serving drinks daily. Daily, 9am-7pm.
El Cielo Bar
Pool area bar serving drinks daily. Daily, 9am-7pm.
Jaguar's Discotheque
Free entry and drinks included until 2am. Admission only for adults ages 18 and
over. Daily, 11pm-2am.
BEACHES AND POOLS
This deluxe & divine haven overlooks 2-km of toe-loving white sand, clear aqua waters and a beautiful coral reef. Now for the sparkling pools - there are nine. They're integrated into the complex as an extension of the sea, with a water surface of 3,500 sq. miles. For your beach babies, there are two water parks with castles, slides and waterfalls. Total splashification awaits.
SPORTS/ACTIVITIES
Water
Snorkeling
Kayaks
Windsurfing
Catamaran
Water tricycles
Diving
Land
Tennis
Basketball
Beach volleyball
Table tennis
Darts and archery
Giant chess set
Pool tables
Fitness center
INTERNET
Barcelo Maya Palace - All-Inclusive offers Wi-Fi hot spots for an additional charge.
SPA SERVICES
Barcelo Maya Palace's U-Spa provides the finest services to leave you
feeling relaxed and recharged for an additional charge.
Massages
Floatation tank
Hydrotherapy tank
Swiss shower
Aromatherapy
Reflexology
WEDDING SERVICES
Barcelo Maya Palace - All-Inclusive offers wedding packages and services, as well as
honeymoon and romantic break packages. There is a wedding planner at the hotel
who will help you set up the wedding of your dreams, freeing you up from
pre-wedding stress. Please contact the hotel directly for more information.
CHILD CARE
The Barcy Kids Club for children offers supervised activities for children ages
4-12 in a fun and active environment. Activities include:
Games
Dance classes
Arts and crafts
Movies
ADDITIONAL INFORMATION
Location
Barcelo Maya Palace - All-Inclusive is located 16 miles south of Playa del Carmen, 22
miles north of Tulum, 47 miles south of Cancun International Airport (CUN) and
52 miles south of the city of Cancun.
Check In / Check Out
Check-in: 3pm. Check-out: 11am.
Tax Payment
The government has approved a new tax for visitors visiting Cancun. The resort reserves the right to collect this new tax to all visitors. This tax will be a flat fee of $20.00 pesos (1.00 usd approx.) per night per room.
Minimum Age
Minimum age for check-in is 21. All guests are required to leave a credit card
voucher or cash deposit of $200 for each guest 13 years of age or older. Guests
with the same family name may use one credit card or deposit. Each guest with a
different last name in the room must supply their own credit card or cash
deposit. Credit cards issued to any person other than the actual guest (i.e.
parent, spouse, etc) are not accepted in Mexico.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and
Costa Rica may put limits on the use of motorized water sports and loud
music.
Please note the legal drinking age in Mexico is 18. All guests under the age
of 18 will be given a wristband that will prohibit them from being able to
drink on property at restaurants, bars and disco. All guests are required to
wear wristbands throughout their stay. A lost wristband will incur a large fee
to replace (no exceptions). There is to be absolutely no exchanging of
wristbands between guests or guests will be asked to leave the hotel
immediately.
All hours, fees, amenities, information and services are subject to change
without notice.
