What We Love
- A tropical rainforest surrounds the resort with over a mile of a private, white sandy beach.
- The swim-up bars at the pools will likely be your favorite go-to bars during the day.
- Lively entertainment at night - theatrical shows and live music keep the party going.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- You can take a public shuttle to Tulum, Akumal or Playa del Carmen for cheap and fun exploring.
- You have access to sister resorts.
Resort Details
- Various Lounges/Bars- 2 Lobby Bars
- 2 Theatre Bars
- 2 Poolside Bars
- 1 Discotheque - Various Restaurants- Colonial Restaurant, Buffet style
- Tropical Restaurant, Buffet style
- Mariachi Grill, Offering lunch and snacks
- Palmeras Grill, Offering lunch and snacks
- Mare Nostrum, A la carte restaurant offering seafood
- Kyoto, A la carte restaurant offering Oriental cuisine- Santa Fe, A la carte steak house
- Capri, A la carte restaurant offering Italian cuisine
Dress code: Semi-formal. No Shorts, no t-shirts, no sandals.
- 24-hour front desk
- Accessible facilities
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- Safe deposit box†
- Shops and commercial services†
- Package Sea Breeze.
Package Under The Stars.
10 person minimum. Both include marriage license and legal fees. Please contact hotel directly for more details.
† Fees may apply
- Basketball court †
- Billiards †
- Direct access to a beach †
- XEL-HA- ECOPARK
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
11775 reviews
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Jan 01, 2026Horrible customer service
We came new years eve night and at first it seemed alright but quickly went down hill we come down here once a year and decided to try your hotel for a change big mistake the room was OK but it is very hard to find your room in the dark there are virtually no hand rails on the stairs as a 73 year old women this was important to me we went to dinner and the food was sub pare at best then my daughter had to much to drink which was her fault but we could not find our way back to our room and she kept falling so I asked for help from the front desk just to get us pointed in the right direction I even offered to pay them I was told a bell hop would be there in 15 minutes 40 minutes went by by then the show was over and we were the only ones in the lobby two people were behind the desk one of them could have walk us to the right direction but they were to busy Flirting with each other to bother we finally figured it out thankfully with nobody getting hurt we won't be back your customer service sucks
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Dec 29, 2025Excellent as Always!!
This was our 16th stay at the Barcelo! It was an amazing time again! We have recommended it to many family and friends! They love it as much as we do! We are looking forward to our 17th time there!
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Dec 29, 2025
Weekend trip with friends
I recommend this resort overall. Beautiful facility, friendly staff, and they accommodated any issues we had. A little far from town, but well worth it for the value.
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Dec 27, 2025Good vacation at Maya Barcelo
Had a great time once again at Barcelo Maya. We have been coming for last 3 years here and did the Punta Cana Barcelo also. We didn’t get the rooms we were hoping for but it was still a good vacation
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Dec 25, 2025
Lulu and Lavon the BEST!
Lulu and Lvon were extremely helpful during a room issue. They knew how to figure it out. They know how to treat the guests! Just ask for them.
- AdvisoryGuests booking Superior room at Barceló Maya Colonial/Tropical or Barceló Maya Beach/Caribe will not be guaranteed to be placed into the hotel they select. Guests will be assigned either hotel based on occupancy at the time of arrival. Both hotels provide the exact same product and guests staying at either hotel have access to the amenities and facilities at both hotels, which are located within the same resort complex.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed