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Barcelo Maya won the 2019 Noble Beach Prize for Most FANtastic Sports Bar! The resort's impressive landscapes with a rai
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Barcelo Maya won the 2019 Noble Beach Prize for Most FANtastic Sports Bar! The resort's impressive landscapes with a rain forest on three sides and over a mile of a private beach that hugs the clear, turquoise waters of the Caribbean Sea make this an epic paradise. If that's not enough, their overarching concept - stay at one, play at four - will blow your beach hair back. Just a few sandy steps from the beach are shimmering blue pools - 11 in the complex - where you'll easily find a lounge chair and a cocktail, of course, and 3 pools exclusively for Palace guests. Head to one of the three water parks for slides, splash pads and the coolest thing ever - a surf pool. Before you leave the 24-hour, all-inclusiveness of this escape haven, make sure you hit the 33,000-square-foot U-Spa for a stress-relieving treatment. The family is bound to fall in love with you a little bit more when their flip flops hit the deck at this palatial escape.
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"ALRIGHT, SO IF YOU’RE LIKE ME AND ACTUALLY READ REVIEWS TO HELP YOU MAKE A DECISION IN REGARDS TO A RESORT, THAN I’LL TRY TO MAKE MINE AS HELPFUL AND BRIEF AS POSSIBLE (SUMMARY AT THE BOTTOM IF YOU DON..." – Awesomness
1,307 out of 1,495 (87%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.4
Service
4.3
Beaches & Pools
4.6
Dining Options
4.0
Room Comfort
3.9
"ALRIGHT, SO IF YOU’RE LIKE ME AND ACTUALLY READ REVIEWS TO HELP YOU MAKE A DECISION IN REGARDS TO A RESORT, THAN I’LL TRY TO MAKE MINE AS HELPFUL AND BRIEF AS POSSIBLE (SUMMARY AT THE BOTTOM IF YOU DON..." – Awesomness
1,307 out of 1,495 (87%) customers would recommend this product to a friend.
All Customer Reviews
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February 23, 2020
Great Value!
Just returned from a six day stay here and was definitely worth it! Beach was great, not to much shade but lots of trees, pools were good, very spacious and the swim up bars were good. We stayed in the tropical but it doesn't matter because you have access to the other hotels. The restaurants were fine, we booked at three of them and ate at the buffet the rest of the time, food was fine lots of selection. Overall the trip was great, the grounds of this resort are very impressive and clean, lots of greenery, the staff were all friendly and helpful, the check in/out process was quick and easy and we even got cake and champagne delivered to the room for my partners birthday! The only negative things i would point out was the room was quite humid at times, it had AC and a fan but still our clothes felt a little damp at times, I would also book your dinner reservations as soon as you get there for your stay and every morning before eating we put towels on beach chairs as it can get busy. Other than that i cannot really fault this resort, it is spacious, clean and good value, i would definitely go back again!
The first three days at the resort were great. The beaches, pools and food are some of the best I've seen on my trips to the Caribbean. The resort was very tidy, and many maintenance people were out every day ensuring so. On the morning of the 4th day, I woke up with 11 large welts on my legs. In a panic, I tore apart the bed and found a small section of the mattress seam with exoskeletons and dried blood...telltale signs of bedbugs. Not to mention, in my search I realized that there was black mold all over the box spring. We packed up all our stuff (fortunately the kids didn't have bites), and told the front desk and requested a different room. No apologies, and we were told to eat breakfast and to come back in an hour so they could figure out what to do. Upon our return at 8am they said we could have a new room at 3 as I didn't like the room. I reiterated that there was bedbugs, and offered to so them. Again, no apology. Upon going to get the room key later in the day I talked to an assistant manager and I told her my disappointment in the response. She said that they were at capacity, so I had to wait for a room. Again, I mentioned the bedbugs and she said that we were in the jungle and there were lots of bugs. They try to take care of them, but guests don't like the smell of fumigation. Overall, there was zero concern about the bedbugs in the room, which I found extremenly disappointing. I realize that this can happen anywhere, but there should be some concern from the hotel staff when this occurs. Ibwont be staying at a Barcelo resort again. I've spent my first day back home throwing away many things I brought on the trip, and drying my clothes on high heat to ensure the critters didn't follow me back.
The resort was not only beautiful but very clean, even in busy areas such as main hallways, pools and dinning areas. The staff was amazing and very friendly! The resort had many options when it came to food and drinks, The resort offers a beautiful view of the beach and is within walking distance of hotel rooms. I already plan on returning !
Just had to endure a lot of little issues that made it enough that I was very disappointed and would not go back.
CONS:
Reserved king bed got two doubles.
AC went out twice and then not cool enough.
Safe locked me out
Didn't replace all towels.
Didn't replace coffee pack
Didn't restock fridge.
Extreme language barrier everywhere in resort.
Not enough activities
Warm food at buffets
Not enough signage throughout resort
Very limited alcohol selection
Very rocky and hard beach
Wanted upgrade for more than two dinner reservations $35.00 A DAY
PRO:
Warm
At the ocean
Beautiful
Most people friendly ( but language barrier)
Clean pools
Clean restaurants
Clean resort
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What's the best excursion? How much should you tip?
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159 questions, 777 answers.
Are there any deals for Barcelo Maya Tropical, Hotel only?2 answers
We work for Delta Airlines, so can get cheap airfare. Do you offer any airline discounted rooms? We have a nephew who is getting married on April 7 and would like to go but can't afford anything too deluxe. If this resort is not available could you suggest others that are very close in distance to this hotel? Thanks for your help.
9 years, 110 months ago
Cleta
One of our reservations agents would be able to price this resort for you as a hotel only reservation. If you call our reservation center at 1-800-915-2322, we can price this resort and definitely give you some suggestions for other resorts in the area.
KateCC
The Barcelo resort consists of 3 subsets of hotels. The Tropical and Colonial are the mid-grade. Try the Beach and Caribe. It is the least deluxe of the 3 subsets and are on the same property with shuttles available or simply walk. You will not regret the Barcelo.
nokidsallowed
I recommend going anywhere else but there!
kirsten2011
Is there any umbrellas, palapas, canopies provided on the Beach.11 answers
I did not see any palapas on the pictures, only palm trees for shade. Do they Provide umbrellas. Can umbrellas be rented. Should we bring one with us.
8 years, 107 months ago
larisa
Yes, there are quite a few. NOTE- the pool umbrellas are NOT opaque. I burned under one the first day because I was too oblivious to notice. (I'd say they are half effective??)
LuckyMe
no umbrellas, you have to ask for someone to bring a lounge down to the beach no palm trees for shade
tomkathie
This is not a beach resort. It has a pool on the second floor that looks out on the ocean where the cruise ships dock. The closest beach is a $30/one-way cab ride. At the beach, they will charge you ~$10 for admission and $7 for a lawn chair. The beach has some palm trees and huts for shade as do the beaches, and some of the beaches have cabana's that are for rent.
moxymama
There are "grass umbrellas" for shade. They look like canopies or half huts that you can lounge under and put your drinks on. There are plenty of them on the beach always found a spot to lay under.
Mojojojo16
just palm trees, but lots of them. We saw plenty of open seating not taken yet in the shade of palm trees. Also- around the pools there are some nice semi-covered areas (some were still open, some had already filled up) that are great to get out of the sun.
turtleboy
I didn't see any umbrellas available. If you want one, I'd bring it. There was a lot of shade available on the beach and near the pools, though.
MNTraveler
I worried about that also, but the trees really offer plenty of protection. I don't think the umbrella would work since the sand is over coral and an umbrella might not anchor very well. Also, I don't think it would be easy to attach an umbrella to the chairs
neelique
No, only shade from palm trees. If you want an umbrella you should take your own (I do not think the lend or rent them at the hotel).
MaxCT
No unbrellas
MickeyC
The pictures are accurate! Palm trees only! There are some canopies that offer semi-shade by the pool. The beach was not busy when we were there in July 2011 so we easily found a palm tree for shade.
Ineedavacation
There are hammocks and chairs under lovely loosely canopied areas. There was plenty of chairs and always one or two under a palm tree or shaded area. You are going to LOVE this place!
Mayanconnie
What exactly does "Semi-Formal" mean at the restaurants at Barcelo Maya Colonial and Tropical Beach11 answers
Barcelo Maya Colonial and Tropical Beach
8 years, 106 months ago
Mickey
NIce shirt and jeans worked for us. I would wear at least tennis shoes. Girls can pretty much wear whatever and it was ok. Don't wear shorts or they won't seat you
Mojojojo16
Men have to wear pants
lyoliveira626
we saw anything from casual slacks and sun-dresses to some women very dressed up- night-clubish- you can tell some really look forward to looking nice for the evening, others just want to be casually but still not messy. all of the above will fit in perfectly.
turtleboy
Men need to wear pants (jeans are fine, but they need to be long pants) and women can pretty much wear whatever. I'd avoid shorts. We saw people be denied entry to restaurants if they weren't appropriately dressed (this only applied to men who came in shorts).
MNTraveler
Men have to wear slacks and polo type shirt with close toed shoes. Women a sundress or nice pants and a top. They just don't want you wearing beach attire.
amilia48
I think this is for man only. Long pants and closed shoes. I wore tennis shoes and it was OK.
MaxCT
We wore causal clothing. The main thing they don't want is shorts, bathing suits, flip flops etc.
BarceloFanTaylor
In general, women wore knee-length dresses, anything from cocktail dresses to sundresses, with dressy sandals or heels. Men wore long khakis and other "business-casual" pants with polo shirts or button-down cotton shirts. In general, think of what you might wear to dinner at the country club...nothing fancy, just something that looks decent and breathes well in the heat.
lovetoswim
GREAT QUESTION! Our teens were upset that we made them pack dress shirts, shoes and pants. They were even more displeased when they got there and saw Harley t-shirts, jeans and sandals. We saw SEVERAL guests wearing shorts and sandals--men and women-and were not denied access to the restaurants. I say wear whatever the heck you want and ignore the curt reservation lady who tells you how "extremely" important it is that you abide by the dress code!!!
Ineedavacation
It means long pants and closed toe shoes for men, and business casual to semi formal dresses for women. The restaurants are terrific and even though the food is great, the ambiance is about the culture represents and not how your are dressed. Kyoto's sushi is wonderful, by the way! Enjoy!
Mayanconnie
no shorts or flipflops for men. It should read 'men in trousers and shirt(not tee shirt), Ladies in dress or dressy pant suit
Rascal
Does this hotel have Wifi?11 answers
8 years, 106 months ago
GCIP
yes free wifi
mnben
There is an internet room in the main lobby, which costs 20 pesos, or $2 for 15 minutes of use. We were unable to gain internet access in any other area of the hotel.
Getmetothebeach71
yes. Free Wi Fi
Cincinnati
Yes, it does have Wifi.
MNTraveler
I think they do around the lobby...but they have an internet area and you can use the computers (for a fee)
neelique
wiFi is $12 a day!
blooms
Yes but they charge you $12 a day or $3 for 15 minutes or 5 for 30 minutes.
beto
Bring your pc and wireless toys! Wifi surrounds the rooms and the complex!! Sit by the pool and check your email or walk a few more feet to the private beach and work on your pc! (the water is so beautiful I couldn't imagine doing work on the beach!!)
Travela
Yes! for a fee! One quote was $12 per day and another quote was $15/day. I had trouble accessing my voicemail down there so I recommend checking on this prior to your departure.
Ineedavacation
Yes, at a cost of just over 12 dollars a day.
viranruben
we upgraded our room to club level and had free WIFI in the room, the lobby and the business center - best of all -- it worked!!!!
THM33
Is the beach rocky or sandy?12 answers
The reviews on this property say that the beach is both rocky and sandy. A few said to bring water shoes.
8 years, 106 months ago
GCIP
It was sandy, with few rocks. Hardly any shells or sharp objects. The sectioned off area for swimming was raked of shells, so its pure soft sand underneath. It is darkish/brown sand though, not white sand.
Recluse
The beach is all broken corals and shells so bring water shoes but its great snorkeling not recomended for swimming. Rent a car and drive the 10 min to laquillo beach its 5dollars and is perfectly sandy with coconut palms.
mnben
yes to both- there are large sections you can easily walk out in very nice white sand. But there are side areas, and little dips here and there, that can stub a toe or more. You can easily not use water shoes if you're careful, or use fiip flops/water shoes if you know you'll be exploring a bit more- on the sides of the beaches there are whole areas of rock/coral. In the section further to the north, there are some spots that the rock comes right up to the beach, but is sort of hidden by the sandy waves- just be aware and observant and you should be fine.
turtleboy
Sandy. There is seaweed but if that bothers you, step over it. Water shoes are unnecessary.
wzrfan
It is both. There were parts where we were very comfortable walking barefoot, and parts where we were more careful because there are some rockier areas. Not large rocks, just not soft sand.
MNTraveler
The Caribe has a sandy beach, not too deep...with some coral further out. I wore my water shoes and it was a good idea
neelique
The beach is huge. Close to the Barcelo Palace the beach is rocky with lots of corals. Perfect for snorkelling (lots of sea turtles and a nice variety of fish). Close to the Barcelo Caribbean the beach is perfect sand. In between you have a bit of both.
I do not think you need water shoes.
MaxCT
White sand. I do recommend water shoe because there is a lot of coral in the surf. There are rocks in the surf area but not the beach.
BarceloFanTaylor
There are areas that are sandy but I would advise you to bring and use water shoes...some of the rocky areas you can see but some you cannot
MickeyC
The beach is a combination of rocks and sand on the tropical and colonial sides. However, if you walk on the opposite side of the kayak storage, the beach is sandy and the water is clear. I was all over the beach and never wore shoes the whole time, even on the worst sides.
originaldaddy
Radisson Lucaya in Freeport, Grand Bahamas has soft sand that is free of rocks!! I walked the beach every day during my stay and never got surprised by crunchy stuff.
Bring your water shoes and you can walk as long as you want around the beach and through the beautiful Radisson property!
Travela
Both are true. The Barcelo is a huge hotel that spreads across a huge beach, so some parts are rocky and some are sandy. We found the rocky parts in front of the Beach Hotel and more sandy parts in front of the Tropical Hotel, but it doesn't matter where you stay since everything is interconnected and you can walk to a better section of beach if you prefer. On the whole, the beach and ocean were fabulous and we never wore water shoes. The rocky parts make for great snorkeling since all the fish gather there. Watch out in the sandy shallow parts, giant stingrays like to hang out there.
lovetoswim
Safety?11 answers
Is it a safe place to go for a family vacation?
8 years, 106 months ago
Tim
for us, absolutely yes. book their own shuttle from the airport, and from start to finish you're taken care of. no sense of safety issues. All the stuff you hear about is in other parts of the country. Yea, some of the side streets you see on the highway are a sad sight to see, of the living conditions, but no dangers involved from what we've experienced on our 5 trips to the area. And lots of kids at sections of this resort-
turtleboy
I have traveled many places and curaçao is by far the safest place I have ever been!!
Romansrock
Yes. Resort had kids activities. Sand for kids to play, need water shoes for ocean. Snorkeling great. 2 pools if you don't like salt water.
Cincinnati
Yes, absolutely! there were a TON of kids there and I felt safe in teh resort and in the van going to/from Cancun airport during the transfer
wzrfan
As long as you dont leave the accommodations, yes.
MARCELA
Definitely. We were just there at the end of May, 2011 and it is completely safe. Lots of families.
MNTraveler
Yes..no one comes on the property to sell things on the beach, did not see any unusual people on the premises..it's a little out of the mainstream, not much else around..I think a family would love it
neelique
It is very safe. I went twice to this resort. First time as a couple, second with our 9 month son.
Very safe and comfortable. You can book excursions at the hotel (lots of agencies on site) and maybe go to nearby cities by taxi (you can also ask about the hotel transfer to Playa del Carmen).
You can also stay a whole week in the hotel and never get bored.
MaxCT
Yes, yes, yes. We were treated like royality. I felt extremely safe. We took 5 excursions and there were no problems. We took our 3 kids. I did not worry about our kids running around the resort without us.
BarceloFanTaylor
Absolutely! I saw no reason for anyone to be afraid to go here.
MickeyC
Yes. We recently stayed there with 4 kids and it is ideal for families.
jotti
What kind of excursions are there and how much do they cost?11 answers
8 years, 105 months ago
capt_awesome
excursion to visit ruins, snorkel trips,water park, swiim with dolphins
all seemed expensive..over $100 per person for some..but i heard they were alot of fun except visiting the ruins was very hot
neelique
There is a variety of tours and excursions available at the time of booking. These tours and more will be available upon arrival. We have a discount on select tours if you book prior to arrival. Please call our office if you have more specific questions about the pricing.
KellyCC
My family went on the excursion to Xplor.....Zip lines, underwater rivers, ATV trail....Cost was about $130 per adult, $65 per child. This include transportation to and from resort, a great buffet at Xplor, all soft drinks, and all activites
MickeyC
The excursions are kind of expensive in my budget but their great they start around $99 all the way to 149 if you book on the hotel but if you go directly you will save some money for sure .
good luck! have a nice trip
beto
Chichen Itza (Mayan pyramids) is a must do. It cost my group of 7 approximately $600. It was an 11 hour trip (about 2 hours on the road each way, a lunch buffet, trip to the site and cenote swimming after). Worth it.
Numerous other snorkeling and adventure park excursions are available as well.
We took cabs to Playa Del Carmen one evening, browsed the shops and ate dinner (La Parilla -- very good). Recommend this trip. Taxi was $23 each way.
ScottM
There is a huge book full of excursions offered by Olympus. There is a host at the hotel there to answer all your questions. The Mayan ruins excursions are $70-$120 roughly. Ziplining and snorkeling is about the same. The night trip 6-9pm to Playa del Carmen is $15 per person and only offered 3 nights/wk.
Ineedavacation
SO MANY! We went on one with ALLTOURNATIVE, booked through the agents at the hotel. Our agency, which picked us up from the airport, was Olympia (orange shirts). They were great. We went on a trip to Coba and scaled the pyramid, visited a Mayan Village, rapelled down a cenote, zip lined over a lake with a visible crocodile, and canoed in a jungle lake. The lunch was authentic Mayan and delicious. There is also a trip to Rio Secreto, which is swimming, etc. in underground cenote/caverns. So cool! Enjoy!
Mayanconnie
We did one tour which included rapelling, ziplining, a tour of the Mayan ruins, snorkeling in freshwater caves, all for a very reasonable price considering it was like 8 hours of activity.
Other things, like swimming with Dolphins, sounded cool but was for the price per hour less desirable. Still, it seemed fun.
There's also stuff like a drinking/clubbing package for local nightlife. Can't remember anything else off the top of my head.
WasThatATrident
The excursions are a little pricey (about $100 per person) but we felt they were worth it. We did an incredible adventure day: visiting the Mayan Ruins in Tulum and then heading to the Jungle Maya Expedition where we rapeled into an underground cave, ziplined, etc. On another day we went to Xelha, where we snorkeled with tons of beautiful fish, did more ziplineing and so much more! Both trips included our transportation, food and all of our drinks. Our teenagers loved these excursions too!
GimmeSomeSun
The vary from Lobster dinner, chichen itza, 4 wheeler tours, ziplines, deep sea fishing, swimming with dolphins. Prices range from 50 - 300 depending on length of tour and how many people. You can barter with them a little.
MichGal
we did the Coba encounter it was $118.00 us dollars per person we rep ailed,ziplined,climbed the largest ruin,swam in a cenote and had a lunch prepared by some very nice lady's in a very remote Mayan village it was worth it!!!
rivieraredneck
What room options do we have with booking through your site?8 answers
I'm coming on my honeymoon and would prefer a room with an ocean view. Can that be guaranteed by booking with you all?
8 years, 104 months ago
holly11027
When you book your trip, please discuss your needs. There were many couples honeymooning and others of us that wanted to see the ocean view too! Plan ahead and be specific with your CheapCaribbean agent.
Travela
NOT SURE IF THEY WILL GARUNTEE IT BUT WE WRE SUPOSE TO HAVE A TROPICAL VIEW BUT WHEN WE GOT THERE WE TOLD THEM IT WAS OUR HONEYMOON AND THEY CHANGED IT WITH NO PROBLEM.
FABULOUS
We stayed in Hotel Conrad Condada, in San Juan. Booking with CheapCarribean.com gave us a free upgrade to a Ocean View room. However, since we were there over the 4th of July weekend, we had 3 rooms, one on the 2nd floor, one on the 4th and the 3rd in the tower across the hotel. BUT the staff are very accommodating and as if you require just one room, you are almost sure to get a ocean view room which was glorious, the water was so close one felt one was on a ship.
Nandhini
Cheap Caribbean carries the Deluxe room at the Barcelo Maya Colonial and Tropical. You can certainly make a special request for an oceanview room, however we cannot guarantee ocean view.
MeganCC
I found that there are no guarantees. If you are going on your honeymoon, cheap caribbean can request upgrades for the same price. If there is availability, they will upgrade you. Also, if it is your honeymoon, take a copy of your marriage certificate, you may need it. We did.
viranruben
There are premium rooms (club level) available. Call ahead and ask if they are fully booked during your stay, We upgraded once we got there. There is not much of an ocean view becasue of the lush green plants- but beautiful anyhow. Get a second floor room - clear balconies will give you better views.
THM33
There are NO ocean-view rooms. We couldn't even hear the ocean from our room. Might as well have been in Iowa.
Mommachar
not many ocean views available cost plenty extra and C.C.com cannot guarantee anything
DonPLon
all the rooms are nice spend your extra money on more days at the Barcelo !!!
rivieraredneck
What age is required to use the fitness room, specifically all of the weights?3 answers
8 years, 104 months ago
Nick
The sign posted said 16. However, my two 15 year old sons regularly worked out on the equipment, including the weights.
ScottM
People of all ages worked out. So long as you weren't "playing" I imagine it was okay to be in the fitness area.
Beachfreak
Not sure that there is an age limit.
SOMETHING VERY IMPORTANT YOU SHOULD KNOW:
The weights and most machines are located outside (no AC). The cardio machines are enclosed in an adjacent windowed area ( with AC)
yeahright
why would you want to be inside? jog on the beach, lift a cold one.
bahamamamanj
What if we want to stay 8 nights instead of four? is the price just doubled or is it less?4 answers
8 years, 104 months ago
Brenda
Probably not since your air fare is a set rate, but also ask the resort if they have any specials like pay for 5 nights and get 2 free. it never hurts to ask
BlueWaters1
you can choose as many nights as you want thru Cheap Caribbean. when you enter the extra nights, the price is recalculated. No its not double because the flight is included.
Rascal
Less than double.
Simplefact
Nothing is set in stone Haggle Haggle Haggle I stayed 8 nights got a good deal
DonPLon
is kosher food available?5 answers
8 years, 103 months ago
dori
Normally, resorts do not offer kosher food as an option. While it can be requested we are unable to guarantee any resort would be able to honor this special request. It would be best to check directly with the resort prior to confirming a reservation to ensure they would be able to accommodate your needs.
MariaCC
I did not see any food identified as Kosher... but there is a wide variety of foods like fish, cheeses, fruit, smoothies, eggs, yogurt and desserts. The normal type of Vegan foods are available.
Beachfreak
Don't know, i'm not into kosher food, sorry.
grandmaof2
do not know details but probably yes
toly
I dont know what this is, but yes probably...They had about everything imaginable
richyds
No, but my gf keeps kosher and she did find plenty of options at the restaurants and buffet, like fish and dairy. There is no kosher area though
Benaor
I didn't see any signs indicating "kosher" food
ssm347
Is it good for a single parent with 6yo kid?11 answers
I want to go here with a 6 yo son in November-December. Any advice?
8 years, 103 months ago
Ivan
It is great for kids! The water park with slides is awesome! It is only as high as to just to your knee in the deepest area.It is separated from the main pool but close.The main pool is 4 feet all through so keep that in mine if your child is not a swimmer for that area. Otherwise, a huge roomy pool. Plenty to eat. Refrigerators are stocked in the rooms with water and soda and beer but you can also get these at one of the 2 bars at the pool area. There are shaded cabanas so we just went out before breakfast and put our towels on the lounge chairs so we would have some close to the kid area. Just be careful because other than the pool area, everywhere else is tiled and can be slippery when wet so make sure you and your child have slip proof shoes on when going back to the room. Everyone is very helpful at the front desk if you have any problems and just ask for a closer room to the pool/beach area when you check in because this is a large resort and you will be doing some walking but it is not too bad. Enjoy!
summerbee
yes-great kiddie pool and activities. Lots of kids to make friends and play with!
Beachygirly
I felt it was a very safe resort and very family/kid friendly. You two will have a blast at this resort. The kid program seemed to be well staffed with very friendly and efficient young adults and the kids I observed were happy!!!!
dreamgirl
This would be a great place for a single parent with a kid - because you literally do not need to leave the resort. Huge pools, beach & small "waterpark."
TwinkieTravels
This resort Is very child friendly.. I was there from aug. 3- aug. 8th and there were lots of people with children. They also have a seperate water playground for the kids as well and free buffet all day and night. The kids actually can swim right up to the pool bars and order there own water/ soda/ juice as well. I would say that you def need a heavy sun screen and posibly a floating device if child is not a good swimmer.. but they have daily activities for the kids as well. It is very hot there but during that time of year should be very pleasnt and not too overwhelming! Good luck It was an amazing time!
jael1723
Yes...lots to do for mom and kid!!!
melissa2is
Yes, there is the perfect size water park for a 6 year old. The buffets have "kids corner" with all their favorites - pizza, chicken nuggets, and more.
MichGal
yes there were playgrounds, water parks, the Barcelo kid club etc,there was plenty of children on our stay (from toddlers to teenagers) and i didn't see any sad faces
rivieraredneck
We just got back from this resort. They had an excellent water park for the kids (actually, there are two kid's water parks) and an active "day program" that kids could attend. The 18 hole mini-golf course was entertaining for kids and adults alike.
The youngest person in our party was 22, so I can only tell you what I observed . . .
Northland
Yes, there would be plenty for you to do together and you could take advantage of the kids club, too.
BigCountry
This resort is very kid friendly in my opinion. On our last visit a few weeks ago, there were many families with kids of all ages. They have a very nice pool area for the kids as well as many early shows in the theatres that are for the kids.
with a reef out front, the waves from the ocean are also usually calm enough to be safe with children and there are lots of fish close to shore where they can be seen without snorkels.
Hope this helps.
brucem
What are the operating hours for the buffets and bars?3 answers
7 years, 97 months ago
Austin, TX
Upon reviewing the resort's website, the operating hours for Marenostrum, Kyoto, Capri, Santa Fé, Don Quijote and El Agave are 6:30 pm – 10:30 pm. The bar and disco are open until 2:00 am. Please keep in mind that the operating hours could be subject to change.
MariaCC
Some buffets stopped at 10 and some were done by midnight. The bar stayed open until either 11 or 12.
chocolateangel
The main dining buffet stays open until 10 pm and is loaded with a variety of delicious food! You can also choose to make reservations at one of their 4 restaurants, but we still preferred the buffet.
The buffet is also open for breakfast and lunch. There are also 2 poolside smaller buffets that are open every afternoon for lunch with a great variety of food options.
AnesthesiaRN
Does no sandals in the reservation restaurants mean no "wedge heel sandals" or just no flip flops?8 answers
I have never been to an all inclusive resort and I'm not sure what defines the formal/casual attire.
7 years, 97 months ago
Nebraska
Wedge heel sandals are ok but they do not want flip flops.
DanielleCC
It means no flip flops. New clean wedge sandels with nice toe nails and a big smile will get you in everyehere. enjoy!
merlinman
Pertains to men only, men must wear closed toe shoes, long trousers, and a button down shirt. Actually, fairly relaxed.
Teri42359
No flip flops
chocolateangel
It just means no flip flops
CNS92
My experience last week was that this rule is really for the men and not the women.
anewleaf
It means no flip flops...girls get away w/ alot more than guys. when they say long pants for guys, they mean it. They made one of the guys in our group go back and get pants.
DaniG6
We just got back. I asked the same question about the shoes. The concierge told us he closed shoe requirement is for men only. For women, any shoes is fine, they don't want beach shoes (flip flops). We saw a variety from jeans to fancy dresses for dinner. Again, I think they mainly want to keep people from wearing swim attire into the restaurants.
Aggie87
leisure5 answers
we are thinking of going to barcelo maya colonial in august . how is the weather. and how are the beaches. and restaurtants.
7 years, 96 months ago
mommylauren
Hurricane season is officially from June to October, though the end of the season sees the most hurricane activity. In August, the average low is 77 and average high is 90. The resort includes buffet and specialty restaurants to choose and has 2 kilometers of private beach running alongside the glassy, turquoise waters of the Caribbean.
MariaCC
June days last week were 90+degrees-- this was eased by a nice breeze coming in off the ocean. Colonial and Tropical side of the resort also offers air conditioned buffet and restaurant areas.
anewleaf
We stayed at the Tropical and loved it. The Tropical was centrally located on the Barcelo property. The Colonial was farther away from the main pools and activities. The Colonial had their own pools but if I remember correctly not as close to the beach as the Tropical. The main restaurants were located on the Tropical side.
nana50
The beaches and pools were beautiful. The weather was also very nice but, 4 out of the 8 days we spent there it did rain but, not for very long. The resort is very clean, which is a plus but the food wasn't that great. The speciality restaraunts were good but, it was very difficult to get a reservation because people book ahead of time. The food at the buffets weren't very good. I found the food to usually be cold.
TayAdams
This was by far one of the most prettiest resorts that I have been to. I was very impressed with the lush tropical grounds, pools and the beach. The water is crystal blue overlooking a coral reef and you can snorkel right off the beach and see beautiful fish and sea turtles! The water was very warm and calm, except for a thunder storm one day while we were there. I highly recommend the resort and will definitely return!
AnesthesiaRN
what is the difference between the tropical and colonial??7 answers
7 years, 93 months ago
shelia
This hotel is two resorts in one and is strategically located in the center of the Barceló Maya Beach resort complex. Guests have the opportunity to stay at Barceló Maya Tropical & Colonial while enjoying the services and amenities at the two neighboring Barceló hotels, Maya Beach and Caribe.
MeganCC
Tropical is a considered a "higher/nicer" hotel. For example, the breakfast/dinner buffet area is air conditioned as opposed to the one at the colonial. Not to mention, you can go to any of the other hotels considered "below" you but you can never go up. Tropical is the 2nd highest. The Palace is the highest.
DaniG6
they are side by side and share most amenadies ,a minutes walk between
dave2716
Nothing really, they just have 4 hotels together and you can go to either for dinner or lunch.
Ecivick21
Let me start by saying the Barcelo property has 4 options to stay at.
1. The Palace - higher price, only palace guests can visit this area.
2. Tropical - located closest to the palace. Great location.
3. Colonial - located next to the Tropical. Further away from the main activities, theater, and main restaurants.
4. Maya Caribe - located on the other side of the Colonial. Did not visit.
My recommendation the Palace or Tropical.
nana50
We stayed in colonial. I went into both and asked which was better without telling them which one I was in and both told us Colonial was better. Our reservations said Tropical but when we got there we were put in Colonial. You can eat in either one's buffet and see entertainment in either's theatre.
Jessiesgirl
There is no difference, they are mirror images of each other with the main portion of the resort between them in the center.
They are equally beautiful and decorated, each has its own main lobby and pools and direct access to the beach.
AnesthesiaRN
Is it better to purchase transfers to and from the resort or get a cab. We have 4 people in our group6 answers
7 years, 93 months ago
Tucson
It would be best to purchase round trip transfer before hand so you have the service set up. Cabs can charge any amount they wish and you may need to haggle with them on price. By purchasing the transfer you have no worries about pricing when you get there or trying to find transportation.
DanielleCC
Get the transfer. Not only will you not have to negotiate the price for a cab, but all 4 of you can ride together in the transfer shuttle, potentially limiting the stops made at other resorts and prolonging the amount of time it takes to get to your resort. Not to mention, let's face it...Mexico isn't the safest right now and it's better to be safe than sorry.
DaniG6
Purchase the transfer. You get to and from the resort faster and dont make stops to drop off/pick up others. worth it.
wolfpacker
you can get private van service for up to five for $100 the barcelo is 1 hour from cancun airport
dave2716
We used Olympus Tours they were great to get to the resort and to the airport. Took a cab to go into Playa, they are crazy drivers but we made it safe and sound.
Ecivick21
We purchased our transfers when we booked the travel reservations thru cheap carribean. This worked well for us - a party of 5. Olympus was the companies name and we shared a van with 1 other couple.
nana50
Singles3 answers
I am a recent widower. Would like to have some relaxation. Do I have to pay for two people if I travel alone?
7 years, 93 months ago
Antiqlover
Most resorts do not have a two people minimum requirement and offer single supplement rates for those traveling alone.
MariaCC
I don't know the answer but I do know that the resort seemed filled with families and couples, no singles really to even talk with.
Jessiesgirl
Yes, unfortunately you do. This happened to a few of my guests. We traveled as group there for my 40th birthday. The ones who were not paired with others in a room had to pay the full price for double occupancy. But it is certainly worth going! It is a beautiful place!
AnesthesiaRN
Does the resort provide roundtrip transfers from the airport for guests?6 answers
7 years, 92 months ago
Janet
Roundtrip transportation services are not provided by the hotel as part of their all inclusive package, however CheapCaribbean.com does contract with an outside vendor to offer these services at an additional charge. This optional addition may be purchased during the booking process, or we may be contacted for assistance at 1800-915-2322.
MellissaCC
No, but you have have CheapCaribbean set it up for you we used Olympus Tours and they are great.
Ecivick21
no-we bought it through Cheapcarribean.com
oliver
yes but we inquired at the hotel and it was more expensive than booking through Cheap Carribean. it would have been $200 for our fam of 4 but through cheap Carribean we pd $160
comtnhkr
We have arranged airport transfers every time we visit through Cheap Caribbean's transport provider: Olympus travel. Very dependable and reasonable.
ChuckieZ
Nope...You need to get a taxi or a transfer.
Yuyi1980
Are Barcelo Maya Palace and Barcelo Tropical adjacent to eachother...7 answers
can you easily walk to Tropical if staying at the Palace? We are taking a group of my husband's work employees, but also want to take our family (kids and grandparents to watch them.) Thinking about having our family stay at the Palace and the couples stay at Tropical? Would that work?
7 years, 91 months ago
Missouri
The two resorts sit on the same come complex and share all of the same amenities, such as the pools and restaurants. The difference between the two would be that the Barcelo Maya Palace has the lusher, newer room accomodations.
KateHCC
The Palace and Tropical are close but not adjacent. Yes, you can walk or you can take a trolley. They are the closest two portions of the resort. From what I heard, Palace is not much better than Tropical and the beach at Tropical is better than that at Palace but Caribe and Beach sections beat Tropical on that.
PavelC
Not a real easy walk but there is a bus that runs throughout the resort every 20 minutes or so. They are adjacent however.
Michael437
Yes - all 5 hotels are adjacent to each other and you can easily walk - either on beach or on the paths connecting the hotels.
blue10024
Right next door-no problem. there is a walkway that connects the two facilities.
oliver
There is a resort bus out front of each lobby that take you to the other resorts. They come every 10 minutes.
caligirl183
The Palace is within view from the Tropical, but more than comfortable walking distance. However, the hotel has a free shuttle that runs between all of the buildings. With that service it would probably be possible.
Brrrrrie
How is the night life?6 answers
7 years, 90 months ago
NY
In addition to the nightly entertinment at the theater, you can also find after-hours entertainment at Jaguar's Discotheque. There is a cover charge and the club is open from 10 PM until 2 AM.
KateHCC
Great
Dickster
Walk. Then Lousy Show. Then walk the long way back.
WalkaMile
I heard from some of the staff that you have to go to the city of Playa Del Carmen for the best night life. This is about 15 miles from the resort. The have this thing called Coco Bongo. It's supposedly pretty popular. Otherwise at the resort there is the Discotheque. When we were there it wasn't very happening, but we didn't go on a Friday or Sat night. Who knows if it's better then. Overall there aren't too many people who go to the Disco.
shawnaks5
Non-Existent. Go to Cancun for that.
KaviSri
Nightlife is good. The club is very high end and the shows were good.
Yuyi1980
Snorkeling2 answers
My family and I stayed at Barcelo in June of 2012. We had a day and a half of great snorkeling, the rest of the time the water was to rough to see anything. I know we can't predict the weather, but we are looking at going back the end of April or beginning of May does anyone know if the water is calmer that time of year? Another couple told us they go every November and the water is smooth as glass, that's what we would like to have in April/ May.
7 years, 90 months ago
swin92
Water conditions vary greatly depending on the current weather conditions, tides, etc. Unfortunately, there is no true way to predict what the water conditions will be during a given time.
KristinCC
Been in the area for the last 6 years at various times. Got 1 good year and it was the best in 9/2011.
WalkaMile
marina5 answers
is the marina at puerto aventura nearby?
7 years, 90 months ago
USA
The resort is located on the Mayan Riviera, 15 miles south of Playa del Carmen, 40 miles south of Cancun Airport and 20 miles north of the Tulum Ruins, near Xcaret and Xel-Ha. Puerto Aventuras is in the heart of the Riviera Maya and is located one hour south of Cancun. The city of Playa del Carmen is about 20 minutes and Tulum is less than half an hour.
MariaCC
About $13 cab fare away- 10 minutes. $10 cab fare back. Same time. I think someone at C Resort pockets the difference. Same $3 difference to Playa Del Carme and the X Paarks
WalkaMile
It is the property next door but you cannot access it from the beach side you must go out to the main road
KJRay
yes less than 15 minutes away.
We swam with the dolphins here. It is a cute little town
comtnhkr
yes, only a few kilometers
ChuckieZ
Are babies under 2 free?2 answers
We have a toddler that is 15 months old. Do we have to pay for his stay?
7 years, 89 months ago
NYC
Children do stay and eat free, however they do still have to pay the per night tax at the resort which can vary depending on your dates of stay.
KateHCC
No, Only airline tax.
KaviSri
Size of room2 answers
We are scheduled for a "deluxe room" at Barcelona maya colonial & tropical beach. How large is the room? Is there a foldout couch in addition to the beds? We are in a multi room family reunion Christmas week, is it possible to get a second room and what cost is that per night?
7 years, 88 months ago
Anne
We sell the "Superior Room" This room does not have a sofa bed. Roll away beds are available but upon request.
At this moment we have this room type available but this is subject to change at any time. This is the most heavily travelled week of the year.
KellyCC
The room is about 10' x 20' and though there is a couch, it does not fold out, but it is more like a day bed, so someone could comfotably sleep on it. I know that Christmas time is high season so the rates are higher, but you would have to check with the hotel for specific prices. Hope this helps... and if you have any other questions, feel free to ask :)
TCATES
Satellite TV3 answers
The list of amenities doesn't include Satellite TV. Does the resort have satellite TV?
7 years, 86 months ago
Mykidsmom
Yes, all rooms have satellite TV.
KellyCC
No, the TV options are not very good in the room but you really don't spend much time in the room.
travelers2012
There is cable TV, but only about 3 channels that are in English
TKAT
If we wanted to book 2 rooms would there be any savings?2 answers
7 years, 86 months ago
dee
Group rates generally apply to reservations with 10 rooms or more and must be booked with the hotel direclty.
KellyCC
It was cheaper for the 5 of us to be in two rooms than to have all 5 of us in a suite. We ended up in 2 rooms with an adjoining door that we could access our daughters room, but we kept it locked so as to give us some privacy. The phone operators with CheapCaribbean should be able to give you the exact numbers as they did for me.
livintilidie
Is there a shuttle service5 answers
Is there a shuttle service that runs to the airport in Cancun from Barcelo maya tropical and colonial in riviera maya? If so what are the times they run?
7 years, 86 months ago
dgr8chodzilla
The resort does not provide a free shuttle from the airport. You will be prompted to add transfers with Olympus tours in the booking process for an additional charge if you would like them. Taxis are available however they may not be metered and can lead to confusion.
KellyCC
No shuttle service. I contacted the RIU and they recommended getting a bus or hiring a shuttle and sent me information about the shuttle. I contacted VIAJES EL SABALO/Sightseeing tours & Airport Transfers/HOSPITALITY DESK AT HOTEL RIU via e-mail at luzmoraviajeselsabalo@hotmail.com and they set everything up for about $25 per person round trip. I would strongly recommend this company. They met us at the airport and took care of everything.
AndyK
You can purchase Shuttle service from airport to resort through Cheap Caribbean. Very well organized and smooth
chevychasemom1
we used the one recommended be cheapcarribean.com (Amstar) they met us at the air port brought us to the hotel. They have a office at the hotel so you can make arrangements to go back to the air port. Plus they do tours so you can book excursions while at the resort though them also.
Lucy82much
The shuttle service was prearranged by cheap caribbean, for a fee. But it was worth it. The dirvers were very pleasant and this part of the trip worked without flaw. We arrived just after noon to Cancun. The resort represenative arranged for our return to the airport at a time according to our flights. But we left the resort about 9AM. heading back to Cancun.
Alabamadad1
We booked the airport/resort shuttle through cheapcaribbean. It worked very smoothly.
CathyCat
how are the buffets?6 answers
7 years, 86 months ago
emmett
There is a wide variety of foods to fit most appetites. The opinion of the buffet is based on each persons tastes.
KristenCC
The buffets provide a lot of options to choose from and the food is pretty good. The best food is in the sit down restaurants at dinner time.
travelers2012
The buffet has lots of options. We totally loved the breakfast buffet but lunch and dinner were okay. The breakfast buffet includes made to order omelettes, pastries and all of the foods you would expect to see at breakfast. The fresh fruit at all buffets was great! Lunch and dinner were good, but not great. Again, lots of options, but nothing impressive. The staff seats you at your table and serve you coffee, juice,water, alcoholic beverages. The tables are nice with table cloths at the two main buffets. The beach buffet uses placematts but it is still nice.
Aggie87
They were ok.
Karin
Buffets are good- lots of options but can get a bit crowded - especially during high season ( lines for omelet bar). We preferred open-air buffets at Caribe/ Beach resort- a bit smaller and not as many food options but still good but not as crowded as glass enclosed buffet restaurant . Specialty restaurants are great for dinner. Japanese was our favorite, Italian our least favorite, Spanish, Mexican and Seafood also good,..
chevychasemom1
Very average, but you can eat the food.
Yuyi1980
Does the pool bars have can beer?6 answers
7 years, 86 months ago
karl moehr
For specific questions such as this, we do suggest contacting the resort directly as they would be best to assist you. The link from the resort's website to contact them directly is https://www.barcelo.com/BarceloHotels/en_GB/facilities/formulario-contacto.aspx.
MariaCC
No, but have the bartender add ice and you won't miss the can.
Stellalorraine
No. At all the bars you are given beer in a cup. At the pool bar it is a plastic cup and the other bars it is a glass cup. If you give the bartender your own cup (a mug or a cup with a lid) they will fill it up for you.
travelers2012
No canned beer. Just Corona from a tap poured in plastic cups at pool bar, glass in regular bars.
chevychasemom1
Nope...Only draft corona and not very cold. I would go to the Premium Palace instead where you would have all that.
Yuyi1980
There are cans of beer in your fridge in your room, but at the bar the beer is served in a cup...less trash
TKAT
How far from Playa del Carmen?6 answers
7 years, 85 months ago
USA
The Barcelo Maya is located 15 miles south of Playa Del Carmen, and 40 minutes south of the Cancun Airport.
KristenCC
45 minute car ride
Ronandkathy
My husband said his cab ride took about 20 minutes from the resort to Playa Del Carmen.
Aggie87
About 20 min. by taxi.
Karin
ten minutes........
katsteen
Playa del Carmen is about 25 minutes from the hotel and it is very much worth it. There is only one taxi company which makes it very consistent with price. It was about $23 dollars to 5th Ave. A must go!
Yuyi1980
Is there a swim-up bar?7 answers
7 years, 85 months ago
Cindy
This resort offers 3 pools, all of which have a bar located at the pool.
KristenCC
Yes, there is a very nice swim up bar in the pool.
travelers2012
Yes. Each side, The Tropical and The Colonial each had their own swim-up bar.
ssm347
there are several.
jimdon
yes. two swim up bars
rossfitness
Yes, there is a swim up bar.
Aggie87
2.
Yuyi1980
Can any of the restaurants accomodate low-sodium diet?2 answers
6 years, 84 months ago
knittingguy
We recommend speaking with the resort directly and reiterating your dietary needs with your server. This type of request would most easily be met at the a la carte restaurants; however, if there are dining restrictions, you may not be able to reserve a table each night.
LaurenCC
At both the buffet and the grill, they always had some kind of steak or meats that they cook on the grill right in front of you. They also had a pasta bar where you created a bowl of various vegetables, etc. which they cook in front of you to add to the pasta. Some of the more complicated dishes were probably high in sodium, but they had a good selection of fresh fruits and salad bar, as well as cooked to order meats that would fit the bill. The Japanese restaurant seemed to marinate everything so I would probably avoid that. The Santa Fe steak house cooked everything or order, so I think they could accommodate low sodium.
BocaShuffles
We booked two rooms because my daughters are young adults, and
I wish them some privacy. I think the cost was the same per person. This place is huge, so it should not be a problem getting two rooms. Ours were real close to each other, but not adjoining. I bet they have them though.
Alabamadad1
Can we book a junior suite ocean view guaranteed through Cheap Caribbean for a March 2014 trip?2 answers
6 years, 83 months ago
Bella
Currently the only room category we are selling for this property is a superior room with no guarantee of view. However this might change by the March 2014.
CaitlinCC
Don't know the exact answer to your question, but be aware that there really aren't any rooms at this immense hotel on the beach/ocean. The rooms are all separted from the ocean by a beautiful beach with many palm trees, then a huge pool complex, and then the first set of the 3-story room units... so an ocean view room at this particular resort is a bit of a misnomer, unless of course you count being able to see the ocean from 200 yards away across a large pool and through a bunch of palm trees.
livintilidie
What is the $1,200 Resort Credit good for?6 answers
What is the resort credit good for if it's already an all-inclusive deal?
6 years, 81 months ago
New Jersey
For the most up-to-date details regarding Resort Credit breakdowns, inclusions, and restrictions, please click on the following link:
https://www.barcelo.com/BarceloHotels/en_GB/hotels/Mexico/Riviera-Maya/hotel-barcelo-maya-palace-deluxe/resort-credit.aspx
You may also copy and paste this address into your web browser:
https://www.barcelo.com/BarceloHotels/en_GB/hotels/Mexico/Riviera-Maya/hotel-barcelo-maya-palace-deluxe/resort- credit.aspx
BILLCC
didn't use it......had everything charged to the room.....easy to settle up with front desk when checking out
katsteen
It is a bunch of coupons to buy things in the stores. b...
Yuyi1980
these are discounts off of services and products offered at the resort. for example, one that I thought was very well worth it was their 100.00 off an 80 minute full body massage at the Spa. Which...when I looked at the pricing just a few days ago while I was there...was approx 158.00; that means you get a nice full body massage for 58.00! There are plenty more. But...these credits are NOT free coupons for these services so you don't have to come out of pocket as it leads you to believe, unfortunately.
IslandGirl22
You get different coupons for things within the resort....$ towards a room upgrade, $ off bottles of wine that you can buy separately in the reservation restaurants, $ off towards spa visits...etc
TKAT
Spa services, wine, room upgrades, I think some golf maybe. We found them useless.
CathyCat
These credits are actually coupons to spa treatments, computer usage, salon, etc. They were of no use to us. The services were expensive.
esteven
Do they have A/C in restaurants?6 answers
6 years, 81 months ago
Alex
Because every resort is different, it is best to contact the resort directly at
mayacolonial@barcelo.com
Thank you.
RobinCC
yes they do; however, there are a few lounge bars near lobby that do not;
IslandGirl22
Yes they do. The snack bars by the pool are open air but very comfortable because there is always a breeze. The specialty restaurants are great. The food is good and air conditioned. The buffet is very large and I dont remember any problem with heat.
rangin
All of the restaurants are air conditioned
TKAT
in all except the grills by the pool/beach
livintilidie
Yes. The only one I noticed feeling warmer is the buffet that is included. I think it is because the sliding doors opened frequently.
Swimprincesa
Is this price for hotel and airfare? I3 answers
So, if my kids are 12 and 9, they are paying the same price as adults?
6 years, 81 months ago
momof2
Pricing is based on travel dates, availability, etc. and is subject to change. For any pricing inquires, we do ask that you please call #1-800-915-2322 and speak with an agent in our New Reservations Department for further assistance. Our office is open daily from 5am-3am EST and there is no additional charge for agent assistance via telephone.
MariaCC
Yes, they cost the same as adults. At least that was my experience with my 13 year old. The over all experience was amazing though.
Boy29Scout
Yes
Scuby
Dining tickets? How many per room or per person?6 answers
Looking up dinner options I see you recieve dinning tickets, is this per person or per room? Are these dinning options part of the all inclusive or are the restraunts extra?
6 years, 80 months ago
Salt Lake City
Please contact one of our knowledgeable Beach Experts at 1-800-915-2322 and we'll be happy to look into this further for you.
CoryCC
Dining ticket is per person per day as part of the all inclusive package. this include all you can drink from the bar, appetizer, entree, and dessert.
Oldfart61
The dining tickets are based on how long you stay...if you upgrade to the premier you get to make reservations for every night that you are there.
TKAT
each ticket is for all the people housed in a particular room
livintilidie
They gave me two tickets. My boyfriend and I went and we went to two reservation dinners. They were good, but the included buffet is sufficient.
Swimprincesa
The dining tickets are per room and are good for all the people in that room. For a 7 night stay we got 4 tickets. There is no additional charge when you use these tickets unless you select to buy a bottle of wine or something (you can get the house wine or other drinks for free). Also you can select to leave a tip - we always did.
szut
Do you need a passport to travel from United States to Riveria Maya6 answers
6 years, 80 months ago
United States
Yes you need a passport to travel anywhere outside of the United States. To travel to Mexico, it is required to have a passport.
RobinCC
Yes. The Riveria Maya is in Mexico. All travel outside of the United States requires a passport.
Lizthetraveler
All travelers outside of Mexico were required passports.
sunnymom
Yeah, it's in Mexico.
Swimprincesa
Yes
Amanda7391
Yes, and they will want to see it at the resort at check in.
Lucy82much
Crazy question- what do resort credits include?6 answers
6 years, 80 months ago
monte
The resort credits can differ depending on when you are traveling. They are dependant upon certain room categories and lenth of stays. You can call to book with an agent who can help you determine if you would qualify for those resort credits. You can reach them at 800-915-2322. Thank you.
RobinCC
The credits can be used for services like a massage, or an upgrade to the higher end rooms
livintilidie
They give you a coupon book that has a bunch of different services such as X amount off for spa, salon, private beach dinner, laundry service, etc. we only used the couples massage because it was $100 off which came out to a reasonable price. The massage was okay, not the best. Also, we used the two tickets for specialty dinner reservations. They were delicious, but I could still be happy with the buffet that was included.
Swimprincesa
Nothing that you want. it's just coupons for things at the resort. If you buy $200 worth of T-shirts you might get a discount.
Lucy82much
Everyone seems to ask that....the resort credits were useless to us.
CathyCat
The resort credits were coupons for services such as computer usage, spa treatments etc. They were of no use to me. All the services are very expensive.
esteven
Is baby sitting services available at nights?2 answers
6 years, 80 months ago
shannon
The resort offers activities for children aged 4-12 at the Barcy Club,
providing a fun activity program and qualified staff to look after them. The Barcy Club is open daily, 8:30am-5pm. Babysitting available for a
fee.
CoryCC
I don't think so. Only during the day, somewhere between 9-5
Swimprincesa
What is all inclusive mean6 answers
6 years, 80 months ago
Pat
All-inclusive would mean all of your meals, beverages (alcoholic and non-alcoholic), resort activities, non-motorized watersports as well as all taxes and fees are included with your package price.
CoryCC
It means that once you arrive at the property you do not have to spend any additional money on food, beverages or activities at the resort. If you want to go on excursions, shopping, etc. you pay for those. It's nice to make your reservations and you're done paying.
Lizthetraveler
Your food, your drinks (including the items in your mini-fridge in your room), your activities (shows, games, sports, equipment, etc.... but not motorized equipment like jet-skis) your chairs, towels, and your tips are all included in your price. Once there you don't need to carry any money unless you want to buy some souveneir at one of the shops.
livintilidie
that all your food and drinks are included in the price that you pay. along with airfare and travel back and forth from the airport.
roxanna
Food and drinks are included. Drinks are limited to the house red and white wine, corona beer, and select specialty drinks like we ordered piña colada and daiquiris.
Swimprincesa
It means you drink and eat for free. Pluss there are shows at night you can watch if you want. and there is a lot of activitys that you can do during the day for free.
Lucy82much
are there hair dryers in the rooms ??6 answers
6 years, 79 months ago
iceman
Yes, there are hairdryers in the room.
AlixCC
I stayed the colonial hotel . It was superior room. We had hair dryers.
sunnymom
Yes, one in the bathroom
Swimprincesa
yes and coffee pots.
SnorkelQueen
Yes there are.
KPMS
Yes
Amanda7391
What is the $1200 good towards6 answers
It is all inclusive so what would the $1200 resort credit be valid for?
Spa, golf, ??? Is it an actual credit or a coupon book for discounted services?
Also it says on their website that with all inclusive you get 1 dinner coupon for every 2 nights does that mean I have to pay for dinner the other night?
Thanks for the information
6 years, 78 months ago
keysfishfinder
The following conditions apply for the resort credit:
1) Valid for reservations made between June 28, 2013 and December 21, 2014.
2) Valid for travel between June 28, 2013 and December 21, 2014.
3) Resort Credit will be issued based on length of stay as follows:
1-4 night minimum stay required to receive a $1200 Resort Credit per room
5-11 night minimum stay required to receive a $2000 Resort Credit per room
12 nights or more minimum stay required to receive a $3000 Resort Credit per room
THESE CREDITS CANNOT BE COMBINED. YOU WILL RECEIVE ONE (1) RESORT CREDIT of $1,200, $2,000 or $3,000 BASED ON LENGTH OF STAY.
4) Hotel portion of the travel voucher must contain the following Rate Code: RESORT CREDIT. No other rate code verbiage will result in a Resort Credit.
5) Resort Credits have no cash value and cannot be exchanged for other goods or services. Unused credits are not redeemable for cash and cannot be used towards a future stay or transferred to another room.
6) Limit on Resort Credits for select products or services applies.
7) Resort Credits are discount coupons that can only be applied toward the purchase of different services and products within the Barcelo Maya Beach Resort Complex, which are described in www.barcelo.com and on each of the Resort Credit coupons that are given to the guests during their stay.
8) In case of loss or theft, the coupons will not be replaced.
9) Not combinable with any other credits or discounts and additional restrictions may apply.
RESORT CREDIT MAY BE USED TOWARD THE FOLLOWING:
Various services at the Spa, room upgrades, room service, dining & beverages, additional resort activities and excursions, Barcelo Club and various shopping boutiques on the resort. Note: Reservations for tours, services and amenities must be requested at the resort upon arrival and are subject to availability. Restrictions apply. Inclusions and restrictions vary by hotel.
For the most up-to-date details regarding Resort Credit breakdowns,inclusions and restrictions please click on the following link:
$1,200-$3,000 Resort Credit Details, Terms & Conditions
You may also type this address into your web browser:
https://www.barcelo.com/BarceloHotels/en_GB/hotels/Mexico/Riviera-Maya/hotel-barcelo-maya-palace-deluxe/resort- credit.aspx
This is an informational voucher only. If all conditions are not met, this promotion is not guaranteed. The Resort reserves the right to change or withdraw this offer at any time without prior notification.
CoryCC
$1200.00 resort credits are a coupon booklet given at check in. They could be used for spa, massage etc. money off.
we stayed 4nights three days and received 2 specialty dinner coupons. No cost for any meals or drinks. Specialty restaurants are very nice with less menu choices than buffets but much better quality food.
SnorkelQueen
The resort credits are a coupon book for discounted services (spa, internet café, liquor at the liquor store, etc.). I know it is not explained well on the website but it makes more sense when you receive them at the hotel.
The dinner coupon refers to one guaranteed reservation at one of the specialty restaurants. You can have the other meals at the buffet. No cost at any of them.
Hope this helps!
KPMS
The resort credit is just a bunch of coupons that you can use towards purchases at the spa, gift shop, room upgrades, etc... And no you do not have to pay for dinner the other nights there is a buffet that you can go to with TONS of food options.
Amanda7391
coupons are good for credit on wine {overprice} spa , gift shop and others, yes they are discount coupons and dinner at the many restaurants are included, The Japanese Kyoto is the best with steak and lobster....overall a good resort
techita
Discounts on services only...we were bummed about the credits but used one to get a couples massage for two for $133us...this was with the $100 credit.
dinner coupon is for their restaurants..but you won't be disappointed or go hungry with the all day buffets and snack bars...we left 20 pounds heavier..lol Food was great!
MileHi303
What brands of Bourbon do you have at the resort and is it included in the all inclussive?3 answers
6 years, 78 months ago
Kentucky
As specific brands of liquor are based on availability, we do suggest contacting the resort directly as they would be best to assist you. The toll free telephone number from Barcelo's website to contact them directly is #800-227-2356 and their email address is sac5@barcelo.com.
MariaCC
only if you pay for it
techita
Don't know the brands but I believe you got top shelf booze if you were at the premium resort or if you had a premium room at another resort. We found tipping the bartenders was very helpful. Go to the same ones and bring lots of $1's and you will start to get whatever grade of alcohol you want.
CathyCat
does the all inclusive alcohol include top shelf liquor? is it avail for purchase?6 answers
6 years, 78 months ago
nycskater
Alcohol and liquor selections are subject to change, so we would recommend contacting the resort directly for an up to date list of the brands they offer.
CoryCC
If you purchase the club premium package it does include top shelf liquor but it is available to purchase if you are not club premium
Amanda7391
big no!!!! yes it is avail for purchase
techita
We drank sky vodka, hornitos tequila and appletin rum..The don"t consider these top shelf but we are not picky either
MileHi303
No top shelf is not part but they have a huge selection.
MrShowtime30
It does not include top shelf liquor such as absolute or stoi but it is available for purchase. You can get all the smirinoff you want.
dogs
Barcelo Colonial ala carte restaurant charges.6 answers
If I am staying at a normal non-upgraded room for 6 nights, it says that I can have 4 nights reservations at the ala carte restaurant (if I am able to get reservations). I have heard on TripAdvisor that even with the reservations you are allowed, you still have to pay $15 per person to eat in the ala carte restaurants (not the extra charge for lobester, etiher). Do I really have to pay extra for the ala carte restaurant opportunities I get booking at the resort?
6 years, 77 months ago
Mission Viejo
You receive 4 tickets for the specialty restaurants for a 6 night stay however restrictions may apply, please contact the resort for more information.
LizCC
we stayed for 7 nights and got the same deal and did not have to pay xtra for meals. We made reservations at restaurants the following day after our arrival and got in to every restaurant with ease. Ate twice at Kyota the hibachi restaurant and got lobster and steak both times
MileHi303
We were upgraded to the palace some how and we did not pay for any thing and we ate at the fancy restaurants every night not just four nights. It may have had something to do with the resort being 60% full the week we were there. the week before we were there it was a 100% full and as we left it seemed like it was getting full again, we must have hit it just right.
P.S. the only restaurant that I thought was less desirable than the others was the Japanize restaurant.
Lucy82much
We had no problem getting reservations for the restaurants, and there were no extra charges, unless you wanted to order a bottle of special wine, which we did not.
Alabamadad1
I stayed for 5 nights with 2 free nights at the ala carte restaurants. We were not charged anything for the restaurants and could order extra desserts which were excellent. Some people tipped and some people did not. We both had the lobster at no extra charge.
dogs
We had no additional charges. I would cover this with your travel agent to insure no surprises.
Boy29Scout
minifrig and room service6 answers
Is minifrig stocked daily as part of all inclusive? Also is room service included free?
6 years, 77 months ago
california
The minibar is restocked daily- please see room description for more details. Room service is available, but it is not included in the all-inclusive plan. There is a fee.
AlixCC
we were there the 09-29-2013 - 10-09-2013 they stocked every other day
we did not use the room service but the in room menu stated it was free i think the hours were 1100 AM to 1100PM wraps, Pizza, salads, fruit plates etc.
lawnorder
yes, stocked with soda's(7up, coke, diet soda) apple juice, orange juice, corona beers, water
room service not included unless you purchase an upgrade added. trust me you will want to save the money as everything is so close to your rooms.
MileHi303
mini fridge is stocked daily, room service is NOT included in the price. Wonderful resort though.
Leejo1029
Yes it is! They have boxed juice and soda and a few beers
MrShowtime30
The mini freg is stocked more than daily it seems as if every time you come back to the room some one has come in and tied things up and restocked the freg. The freg. is not very cold though so if your used to cool beverages you may need some ice, which is just down the hall.
Lucy82much
do they offer attached rooms?4 answers
6 years, 76 months ago
Kathy
This resort offers family rooms with a maximum occupancy of 5. Please contact the resort for more information at barcelo.com
LisaCC
We wanted attached rooms but got two rooms next to each other.
The rooms are nice and the security is outstanding so it was O.K. for us not to have a door between the rooms.
Lucy82much
They have adjoining rooms but when we requested them we did not get them. (We know that they have adjoining rooms because a room in our party had a door to the adjacent room - which no one in our party had.)
szut
No attached rooms. You are lucky if you get two rooms close together
Jake2000
What do you get with the $1,200 resort credit?6 answers
Can you buy wifi access with it? Does that cover meals? Spa? Excursions?
6 years, 76 months ago
Gurn
Resort credits are subject to availability, and they vary by resort, and time of offer. Please contact resort directly for more information at Barcelo.com.
LisaCC
I got nothing with the resort credit. You have to buy something to get a discount. The resort credit is a coupon book for things that people don't really want. I'm sure is would be nice for some one but are family didn't use any thing. The only time we could have used it the guy just gave us the item for the same price. Very nice people here.
Lucy82much
Wifi was $15 per day. The meals are all included. The resort credits were basically coupons for the Spa, excursion, and bottles of wine. I would not let the $1200 resort credit influence your decision. They might help if you are planning on spending a lot of extra money on top of anything that is not all inclusive.
theweave321
WIFI is free. you can use them for spa wines that are not part of the all inclusive package like top shelf wine.
Larochelle
There are different credits for different activities. We got a double massage with a 100. credit and paid 133. for both of us total for a 50 minute massage which was very good. The hotel was having wifi problems while we were there so we were told we could use it for free until the problem was fixed. We used it all week and were never charged.
dogs
I didn't see a wifi coupon. Your meals are already included. There was some spa coupons, some for wine, room upgrades...maybe some golf...I don't remember exactly. We found them useless. They do offer spa services on the beach....and the spa folks come around offering deals....bargain with them.
CathyCat
Is the water at Hotel safe to drink out of tap?6 answers
6 years, 76 months ago
Grand Junction, CO
It is always good to use bottled water when drinking and/or brushing your teeth.
MariaCC
Yes
isleham
The water at the restaurants, bars and the buffet is safe to drink. They give you bottled water so why would you drink the tap water.
Lucy82much
No. They provide bottled water in the mini fridge.
Solodoc
Never drank the tap water, so not sure if it is safe. There is no real need to drink the tap water. The room has water bottles in the mini bar (included) and every restaurant/bar/snack place has bottled water.
BEich
Yes the water is safe, we had no ill effects from drinks, ice, coffee or tea. There is bottled water available at the bars, I think for no extra charge.
Alabamadad1
What is the check in time and check out time?6 answers
6 years, 76 months ago
Cynthia
The check-in is 3pm and check-out is 12pm.
MariaCC
The check in time and check out time was about ten minutes, it was quick and easy. At the palace the dragon is behind the counter at the lobby, if you look close when your there you can see the word barcelo in the tiles. The lobby is huge along with the rest of the resort.
Lucy82much
Check in is 3 pm. Check out is noon.
pegster112355
check in time is 3:00PM and check out is 12:pm. My room was not ready until after 4:00PM. We were able to have a late checkout though at around 2:00PM
dogs
Not sure...it is probably posted on the website...we got there in the middle of the afternoon and our rooms were ready. We checked out early to catch a flight.
CathyCat
Check in was 300 p.m. and out at noon. However as soon as you arrive you have access to everything but your room. Also, when you checkout you can still use the facilities til you leave later in the day.
Pauliowa
what can you spend the resort credits on6 answers
6 years, 76 months ago
scup
For further information regarding the resort credits, please visit the resort's website directly at https://www.barcelo.com/BarceloHotels/en_GB/hotels/Mexico/Riviera-Maya/hotel-barcelo-maya-colonial/resort-credit.aspx.
MariaCC
They are coupons for spa, etc. I found the services to be overpriced. The coupons make them somewhat normal priced.
Solodoc
We received $1200 in resort credits. If you plan to spend money once you get to the resort they may come in helpful. We went to an all inclusive resort so we would not have to spend money. For example, $20 towards an $80 (or more) bottle of wine. Or $100 off a couples massage (Which we did use, but by the time we used the coupon the price was probably about what I would normally pay).
Hope this helps some.
theweave321
It's like coupons you use them for Spa discount, Bottle of wine things like that.
Larochelle
Resort credits were a joke and not of value. We received $2,000 in credit and didn't use a single one. Think bogus coupon book that takes a $200 massage down to $150 for an hour.
Boy29Scout
They were for room upgrades and spa services and wines, etc. We didn't find any one to be of use to us.
CathyCat
How is the snorkeling from the beach at this hotel?7 answers
6 years, 75 months ago
California
We did not snorkel from the beach, we took a short trip to the reef. It was great. cost $49.
Alabamadad1
Snorkeling is available at this resort. For more information contact the resort directly at www.barcelo.com.
LisaCC
Snorkeling is very good from the beach. Large schools of fish near the rocks.
dogs
It was outstanding. We swam with sea turtles.
Boy29Scout
If you walk to the Palace side of the group of resorts the snorkeling is okay - you see reasonable coral and fish. If you follow the swim buoys toward the Tropical section of the group of resorts you will swim over sandy areas where we saw sting rays (per advice from other travelers). We didn't see sea turtles but other travelers did. Others in our party snorkeled by the piers near the Caribe/Colonial portion of the resort and they saw lots of fish but the coral there isn't as nice.
Definitely worth snorkeling in the area but because of how shallow everything is (and the easy access to lots of people) the coral is damaged. (Also the per day limit is 1 hour/day otherwise they charge $6/hr extra)
I've snorkeled and scuba dove in many areas in the Caribbean - this isn't the best, but it is so easy with enough to see that it is definitely worth doing.
szut
We didn't hear of any good snorkeling. There is an area by the dock to snorkel but there are just some clusters of the same fish. My husband snorkeled a little one day and saw nothing. On our last day I did see some people snorkeling in a little area by some rocks so perhaps there was something over there. Overall, I would say there is no snorkeling at the resort.
CathyCat
Just returned from a 9 day trip. The snorkeling is great. There is a reef just inside the bouys that extends from the Palace to the Tropical. We saw many colorful fish, at least 5 stingrays, fan coral, brain coral, any other colorful things. We brought our own mask and snorkel for all day free snorkeling. It was beautiful. The sand is soft, so no need for shoes. There are some rock areas, but plenty of sandy areas to walk or swim around.
ShannonFant
Cost for golf course access3 answers
In the information it states access to multiple golf courses in the area. Is there a fee to go play at these courses or is it included with the all inclusive.
6 years, 74 months ago
Jlord
Golf is not included in the all-inclusive package. For more information on cost please contact the resort directly at www.barcelo.com.
LisaCC
Golf course fees and transportation (There are no courses at the resort) are not included.
Madlyb
Fee not included. I saw one driving in but I am not sure how far away it was. It would be super simple to set up through the cheapcarribean agent though. Transportation is cheap.
Caity
If you stay at Colonial or Tropical, can you use the pools and restaurants at any other Barcelos?6 answers
6 years, 74 months ago
Madre Theresa
While staying at this resort you will have access to the sister hotels Barcelo Maya Beach and Barcelo Maya Caribe Beach.
BethCC
No, unfortunately this resort does not have sharing priviledges. For more information, please contact our Beach Experts @800-915-2322.
SueCC
Definitely not for the Paradise section of the hotel. Online it says that you can go to the Caribe section but while there they said we could not make reservations at the menu/reservation based restaurants except at the Colonial/Tropical. Make reservations the day you arrive - they book quickly. We didn't need/want to walk over to the Caribe for the buffet meals.
szut
You can use any facility at any resort except the premium one. We stayed at the Tropical and really never found any reason to leave it. The pools area is big and there are bars and restaurants everywhere. We did go to the Colonial a few times to a bar or restaurant. The nightclub is by the Colonial and there is a little Mexican shopping area by the Colonial. The complex is huge....gorgeous...you can walk all through it....the pools are great...there is a kids water slide facility...lots to do.
CathyCat
You may use the services at all hotels except the Palace Hotel.
Mainers
You can use the pools and restaurants at any of the resorts other than the Palace. You can use the Palace restaurants by making a reservation with the concierge and paying $25 per person for dinner.
We received three coupons for dinner at the various white tablecloth restaurants, for which you DO need reservations, and you should probably book them as soon as you arrive as the Weekend nights fill quickly. You can choose to pay $25 per person for additional dinners anywhere in the resort, or you can eat at the buffets as part of the "all- inclusive."
cafNYC
Are the Dinning Rooms with A/C?6 answers
6 years, 74 months ago
Lou
Please contact the resort directly at 800 227 2356 for a complete list of which buildings are air conditioned.
BethCC
yes
Kaktus
The buffet, and menu reservation dining areas are all indoors with A/C. There are pool-side (near the beach) open air "grills" that do not have A/C but do have fans. Note - all restaurants require shoes, shirt and to be dry (ie not dripping from swimming). The ones with A/C are definitely less casual than the grills (where people wore bathing suit bottoms with a T-shirt or wraps over a bathing suit)..
szut
The buffet seemed to be a comfortable temperature. I found the specialty dining rooms to be quite warm. Too warm for my dining comfort.
CathyCat
Yes. The dining rooms are air conditioned and very comfortable.
Mainers
yes
Iowabeachlover
Cover charge for Jaguar's Discotheque?5 answers
What is the cover charge for Jaguar's Discotheque?
6 years, 74 months ago
Anthony
Jaguar's Discotheque
Drinks and dancing. Cover charge. Daily, 11pm-2am.
For information on pricing, please contact the resort directly @mayacolonialbeach.com.
SueCC
I don't believe there was a cover charge. I didn't go in but others in our group did and they just wandered in.
CathyCat
there is no cover charge, free!
Boston12341
There is none with the all inclusive package.
Copperhead1724
There was no cover charge with our all inclusive package.
esteven
What age of children stay free. I have a 12 yoa and a 1 yoa - do both stay free?2 answers
6 years, 74 months ago
Utah
For specific information on pricing, please call our Beach Experts @800-915-2322.
SueCC
Our 7 mo old stayed for free, so I believe your one year old will as well. I am not sure, however, about your 12 year old. I hope this answers half of your question.
MirielMc
It says I receive $2,000 in resort credit. What does this mean and where can I use it?6 answers
6 years, 73 months ago
Buffalo, New York
The $2000 resort credit gives you the equivalent of coupons to use on items during your trip. So instead of lets say $150 for a spa service you would only pay $120.
Go to this site: https://www.barcelo.com/BarceloHotels/en_GB/hotels/Mexico/Riviera-Maya/hotel-barcelo-maya-beach/resort-credit.aspx
And then click on the link for whatever resort credit you are getting. Only one voucher was used in our party of three rooms - a voucher for $10 off a $40 or more bottle of wine.
szut
Please be advised that not all reservations qualify for this offer. However, the information regarding the resort credit inclusions can be found directly on Barcelo's website at https://www.barcelo.com/BarceloHotels/en_GB/hotels/Mexico/Riviera-Maya/hotel-
barcelo-maya-palace-deluxe/resort-credit.aspx.
MariaCC
We received a bunch of coupons when we checked in. I am not aware of anyone in our group finding any one of the coupons useful.
CathyCat
They will give you a book of coupons when you check in. Each coupon has a value and can be used towards a service at the hotel. We received the same $2,000 coupon booklet and found it pretty much worthless as the services at the hotel are very expensive.
Mainers
I didn't completely understand the credits either, but they are for discounts on items that are not included like a rental car, spa, dinner on the beach and bottles of wine from the wine list.
beachbum4080
Good question, I was there a week and wondered the same thing and I still don't know. Never came up in my stay, we got 4 coupons for the specialty resteraunts and ate an drank all day everyday for free without seeing or hearing of a "credit" anywhere.
Pauliowa
You can use it for additional activities or in shops.
e.g.
- spar, massage
- wine
- gifts
- etc.
fneagle
is transportation provided to & from the airport included in the all-inclusive pricing6 answers
6 years, 73 months ago
artie
This resort does not offer complimentary shuttle service to and from Cancun International, however, if booking through CheapCaribbean we would be more than happy to help you pre arrange transportation for you for a price of $42.50pp round trip.
BethCC
We had to pay extra for it....handled through cheapcaribbean. It was easy to get the shuttle at the airport and back again.
CathyCat
No, we paid $42 per person round trip plus a tip for the driver. The drive from the airport is about an hour and 20 minutes. You can book the transportation when you book your trip on cheapcarribean and they will make the arrangements.
roundtoit
Yes so long as you choose the round trip transportation in your travel package.
Mainers
We had to pay $42/each extra for round trip transportation to and from the airport. We did talk to a couple that booked direct with Barceló, the hotel does have shuttle buses that they own and we were told that it was free if you book direct with the hotel. We went through Cheap Caribbean so we had to pay extra. The bus ride was about an hour.
DAVI
No. It cost $42.50 per person for round trip bus ride.
Iowabeachlover
What can you use the resort credits for? I thought it was all inclusive.6 answers
6 years, 73 months ago
Lisa
Resort credits can be put towards a trip to the spa or for something like upgrading your meal at one of the resort restaurants.
BethCC
When you check in they will give you a coupon booklet. You may use 1 coupon per person, per day, per service. For example, if you wish to have a massage, you have a $20 coupon to use towards the purchase price, which is around $100. We received $2,000 in coupons but didn't use any as the services at the hotel were very pricey.
Mainers
The resort is an all inclusive resort. The resort credits are basically multiple coupons that you will get that you can use towards specific purchases throughout the resort. For example you can use $100 towards massage services at the spa or a specific amount in the gift shops if you spend a specific amount, Make sense? I hope so :-)
LT06
You can use it towards excursions and massages...things that aren't included in all inclusive. All inclusive normally refers to food and drinks
Kina00
The all inclusive is for your meals and drinks. The coupons were for spa treatments, computer usage etc. There were none that were useful to us. The extras are so expensive that the coupons didn't even make them affordable.
esteven
Spa or salon services, a private romantic dinner on the beach, bottles of wine
MelissaK
What can the resort credits be used toward to?6 answers
5 years, 72 months ago
V
Resort Credits can be used towards wine in the restaurants, spa services, laundry, and various other services provided by the resort.
cafNYC
Various services at the Spa, room upgrades, room service, dining & beverages, additional resort activities and
excursions, Barcelo Club and various shopping boutiques on the resort. Note: Reservations for tours, services and
amenities must be requested at the resort upon arrival and are subject to availability. Restrictions apply. Inclusions
and restrictions vary by hotel.
LizCC
Only towards what they have on the card. So you will get a $$$ credit towards a massage or a $$$ credit towards a room upgrade etc.
Caity
the resort credits are useless..
easy2plz
There are many different ones. From computer usage, spa treatments, and beauty salon. Their prices however were higher than what I can pay for them at home so with the coupons it is still more expensive than what I usually pay. It sounded like a great deal before we went but once there, the coupons were no use to us.
esteven
Nothing! They are coupons given to you to use towards things at the resort. A lot of the coupons are good towards the Spa. Unfortunately, we were not able to use any of our resort credits.
DaycareMom
Do we get a ocean view room for this price6 answers
5 years, 72 months ago
sara
CheapCaribbean.com does not offer Ocean View rooms however you can inquire about upgrading (depending on availability) upon check in.
LizCC
The hotels are set back pretty far from the beach, most do not have a view. The ones facing the ocean did not seem like they would have a very good view anyways, I wouldn't think it would be worth the extra money.
bb1025
No! Honestly, I wouldn't pay for an ocean view because it still isn't going to be that good. The rooms are not located right on the beach. I had a garden view and LOVED it. It was quiet and you are so close to the beach it didn't matter.
Caity
As far as I could tell there are no ocean view rooms.
esteven
No, rooms are far away from ocean. You may get a pool view but very unlikely
DaycareMom
Only if you upgrade your room. We did not. We had a beautiful garden view and were very close to the ocean. We met a family that did upgrade. The view of the ocean is not that great, just based on the hotel design. Beautiful resort, though. We were 100% pleased with our room.
ShannonFant
How are the $1200 in resort credits applied?6 answers
The promotion says there is $100 and $1200 in resort credits, yet I don't see an explanation of how these credits are applied or used since this is an all inclusive resort.
5 years, 72 months ago
Dezeree
They are only used if you actually spend money and buy something in addition to what is provided at the resort. I think they are a waste. You already pay enough to go you don't want to pay more money and then get a $10 coupon on something!
Harley11
They are all coupons for things that cost money in and around the resort. Nothing too special, good deals off massages is the best part.
Boston12341
The resort credits are added values which come directly from the resort. These added values do contain stipulations as not all reservations qualify to receive the resort credits.
MariaCC
It doesn't work how it should exactly. What they do is give you a booklet filled with discounts coupons off certain things. You can pretty much expect to pay plenty out of pocket if you decide to try to upgrade or anything. For example, I used $30.00 off the spa, (which was amazing by the way) and I still payed $100.00 extra out of pocket. So, be prepared for spending if you want the good stuff. hope this helps.
Perm
It is for excursions and the things you can do such as photography that we did. You can have 100 dollars of spa, 30 dollars of photography, and etc. I didn't find it very useful to be honest.
Muhamed
We had the credits as well! You are given a wallet of them and they go towards random things. Such as $40 towards a massage...$$$ for a room upgrade etc. We honestly didn't use any of the credits.
Caity
We are staying at the Barcelo Colonial. Are we able to have drinks on the Beach? Is there a bar close by?6 answers
5 years, 72 months ago
Illinois
Yes you are able to have drinks on the beach, there are a couple pool side bars about 20 feet from the beach!
Boston12341
Yes and yes.
AJB38
Oh my. Yes. Yes. Yes. Or Si Si Si. You can drink anywhere, anytime, day and night. They will even come around and pick up your empties and ask if you'd like a refill!
Perm
You can have all drinks at the beach, and the bar is literally behind you at the pool areas, or you can wait for waitress to bring it to you and you just tip her.
Muhamed
Yes, you can have drinks at the beach and pools. There are bars and buffets nearby. Here is the trick: if you don't mind to tip, give the servant $5-$7 with your first drink and he will bring drinks to you all day long.
LeoFox
Yes. There is a bar in the pool near the entrance to the Beach. Actually, there are bars everywhere...just none directly on the beach.
CBandEB
Vacation to Barcelo Maya Colonial and Tropical Beach (4/24/14-4/29/14)2 answers
We have booked our vacation to this resort and I pretty excited to go. I have read and read a lot of review, in which most of them are very good! Any excursion recommendations for us? anyone? We are traveling my husband, our daughter (3yrs) and myself, its our anniversary, but we can't leave our baby behind, we want her to enjoy with us.
My husband loves cigars and I am wondering if there is an excursion with a plantation tour? also any other excursion that our daughter can go to?
Thanks for your help.
5 years, 71 months ago
Marisol
We have several excursion options in Mexico! Please contact our Existing Reservations department, and we can assist in adding these onto your reservation.
KristenCC
Believe the good reviews! I just returned from a 6 day stay. The only bad thing about this place is how big it is. There is soooo much to do. We seen plenty of babies so i don't see an issue there. The kids area is very cool. As for excursions. i would recommend the Mayan Adventure with Sea Turtles. It is amazing, It's nice and smooth. We did the ATV's (not sure if that's for babies) And I didn't see any plantain excursions for your husband, but right on the resort there is A LOT of places that sell what he's looking for. Hope this helps!
Perm
How many times can you eat at the a la carte restaurants?6 answers
5 years, 71 months ago
CT
Guests may enjoy dinner at the specialty restaurants using tickets, based on the length of their stay:
3 nights, 2 tickets
4-5 nights, 3 tickets
6 nights, 4 tickets
9 nights, 6 tickets
10 nights, 7 tickets
11 or 12 nights, 8 tickets
13 nights, 9 tickets
14 nights, 10 tickets
KristenCC
This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.
CaitlinCC
You can stay there from open till close if you like and engorge yourself with hundreds of different foods to try! They usually open 3 times a day for several hours and in between, the 24 hour bar serves pizza, sandwiches, popcorn, and fruit. Can't lose!
Perm
If you mean the buffets, you can eat as many times and as much as you want. The specialty restaurants are limited to 2 or 3 times depending on the length of your stay.
Madlyb
You can eat as often as you want
Jim1
There are 4 a la carte restaurants included in your stay. You can eat at each of them only once during your stay. The Japanese steakhouse was the best, although all were good. They are serious about the long pants for men requirement.
TravelJunkie7195
Does the hotel provide transportation from the airport. If not, what's the best way t get there?6 answers
5 years, 71 months ago
pittsburgh
This resort does not provide airport transfers. However we do sell airport transfers at an additional charge. For more information or pricing please call us at 1-800-915-2322.
CaitlinCC
Amstar is the company Cheap Caribbean included in our package with an additional $100 per person. Well worth it. Believe me,
AJB38
CheapCaribbean.com has round trip transportation for like 42 bucks. it's way worth it. They will tell you exactly how to use it and where to be at what times. no problemo!
Perm
book through the website for shared transportation, its really hard to speak with them and find transportation once you're already there.
Muhamed
Transportation is not provided by the hotel. We booked it through CheapCaribbean as part of our package and the service was provided by Amstar who did a good job from the airport to the hotel and a great job from the hotel to the airport.
Madlyb
In my case, I order transportation at the time of booking. It cost me $85 round trip. Also, you can call taxi or make reservation for shuttle.
LeoFox
What should you tip for and how much?6 answers
The price says gratuity is included, but reviews say bring one's for tipping. What did you tip for and how much is appropriate amount?
5 years, 71 months ago
Anne
All gratuities are included, however tipping is always appreciated.
CaitlinCC
We brought $50 in ones and $50 in fives. That was it. I'm in the restaurant business, so I'm generous by nature. We tipped around $2 every meal and about $2 every round of drinks. Drivers were tipped approximately $3 each way. The staff definitely deserves it. Keep in mind $1 equates to $12 pesos.
AJB38
Appropriate is a loose term for this. I did bring one's and I tipped usually one to two dollars for my first drink. Then I went through 3 or four more before giving them another dollar. Depending on how much you plan to drink, just keep in mind 5 dollars for a couple hours of drinking isn't bad for them. 5 or 6 Us dollars in Peso's is much more. Hope this helps.
Perm
I brought 100 in dollar bills. I tipped two dollars minimum for all workers such as for breakfast, lunch, dinner, two dollars, baggage two, bartenders 2 from time to time since I was there often I tipped once or twice a day. The staff was very appreciative of the tips and they deserved it
Muhamed
We tipped when the Service was great and roughly based it on what we would have paid for the meal.
Madlyb
I gave a buck every now and then to the bartenders. Never tipped at the restaurants but that would be a nice gesture. I also became friends with one of the bartenders for keeping my drinks full all the time and at the end of our vacation, I slipped him $40. NO TIPS are required, it's all up to you.
Steve1964
Do you pay extra when you use items from the mini fridge in your room?6 answers
Are you charged extra for items used out of the mini fridge in you room?
5 years, 71 months ago
Anne
No, there is no additional charge for the items in the mini bar. These are included in the all inclusive package.
KristenCC
no
tj03
Absolutely not and they restock them daily.
Perm
No we used everything there was and they restock it every day
Muhamed
No, they are included and restocked daily.
Madlyb
No. It's all inclusive. Whatever you take out of the fridge will be restocked the next day.
vacationguy107
Is it safe to eat salads and or raw fruits?7 answers
I am wondering, because if they are washed with tap water that is not safe a guest could become sick.
5 years, 71 months ago
pittsburgh
We do not have any reports on file from any other CheapCaribbean.com customers regarding illness while at this resort.
MariaCC
The water there is the SAFEST there is. At this Resort they have it set up for a hurricane disaster sight where they have all filtered water. We were worried about it also until we found that out.
SandyRealtor4Life
This is a good question. I believe we are all going to respond to things differently, however, I ate all the fruits and salads they had to offer for 6 days. I drank the hotel water. I had NO problems in any way. I think the people that usually see issues, have fairly week stomachs or immune systems. And you can not beat the freshness of their produce!! Hope this helps.
Perm
The water is purified and quite safe. Drank the water, and ate lots of vegetables and fruits for an entire week with no issues.
Madlyb
My husband and I ate plenty of salads and fruits during our stay and had no issues whatsoever. They also serve water that is bottled in all of the restaurants and buffets.
CSIChick1908
Well,
I'm just wondering if you ask the same question every time you going out to eat at your local food places?
LeoFox
The salads and fruits are one of the best parts of the buffet in my opinion.
Steve1964
Yes. The hotel uses purified water. We ate the fruits and salads and even ate the ice in our drinks.
ShannonFant
$200 to be paid at check in?5 answers
why we need to pay $200 per person/different last names with check in? I don't like it... do we get back this money?
5 years, 70 months ago
Las Vegas, NV
The $200.00 is a security deposit that all resorts charge until you check out. This is not a charge to your credit card, but a hold in case there are issues with the condition of the room when you check out.
BethCC
Who's asking for this money?...Can't cheapcarribean answer this?
DianaH
They did not ask us to pay this at check it. We were ready to, but it never came up.
PeterPepper
I went with my girlfriend and we have different last names and didnt pay anything at check-in.
29Dano
I didnt like it either, but you do get it back. The hotel shops, other than the Mexican plaza, charge everything to your room. There is a number on your wristband that they use. You will sign the receipt and put your room number and wristband number at the bottom. When you check out, they will tell you the total and use the card. The Mexican plaza is like a mini shopping mall on the Colonial side. You can pay cash and barter with them. It actually works out well and is convenient.
ShannonFant
We didnt pay any money other han the package all inclussive to cheap caribbean
Anna85
Dont Know this is very strange be carful
rjlea
What at the domestic drinks included in the package?5 answers
5 years, 68 months ago
katy
They vary based on what is available. We suggest contacting the resort directly prior to arrival or speaking to one of our agents at 1.800.915.2322.
SamCC
The beer was a Corona Negra and Corona Light. We never asked for a specific liquor but was never turned down with any of the concoctions we came up with.
esteven
The only beer included in the all-inclusive was corona. They had a variety of liquors and made pretty much any drink you asked for. As for soda they had orange fanta, coke, diet coke, and sprite.
MelissaK
EVERYTHING is included. Really. They offer every drink you can think of and some they create themselves. Several bars, one open 24 hours. I've been places where you could have this and pay for that. Not here!! When they say all inclusive, they mean it.
Rob13
If you choose the all-inclusive package, there is the usual: beer, vine, and all mix drinks.
Squid
Is there a charge for transfer from airport to hotel?6 answers
5 years, 67 months ago
james l.
When you book through CC it is part of the add ons. If my memory is correct it was about $20-25 pp. round trip tranfers.
Herm
We can add transfers to your reservation upon booking! Simply call us at 1.800.915.2322.
SamCC
Yes
DaycareMom
Yes. We purchased the shared roundtrip transfer through cheap Caribbean. Everything was flawless. We didn't have to worry about how to get to the hotel and back to the airport. They will be waiting for you when you arrive and pick you up at your hotel lobby for the return.
ShannonFant
Yes, there is an option when you setup your trip for private company bus or private transportation to and from the resort. Have used both, the bus just takes a little longer because it stops at a couple of other resorts.
OkieBeachlover
yes you should arrange before you leave on your trip.
BVTexas
Honeymoon packages2 answers
I didn't see a honeymoon package offered. Is there one and what price does it start at and what does it include?
Thanks!
5 years, 67 months ago
james l.
We can request with the resort any special honeymoon amenities on your behalf. To do so, you must call us at 1.800.915.2322.
SamCC
Don't know about pricing but we saw at least one or two weddings per day. Very nice. The staff is really great with special events. Try Barcelo web site for packages and prices
Rob13
If we are arriving prior to check-in at 3pm is there somewhere we can place our luggage until 3pm so we can go to the beach, etc.?6 answers
5 years, 67 months ago
Barcelo Maya Colonial and Tropical Beach
The Bellhop will hold your luggage until the room is ready and then take it there. They have a large Changing Room next to the front desk so you can change into a bathing suit so pack a change that you can easily get to. Hit the Buffet then the pool or beach and your stuff will be in your room when your ready!
Herm
Yep! We had to change our rooms and they held our luggage safely in a special room near reception.
Kimborania
Yes, they will keep your luggage until your room is ready. Pack your swimsuits in your carry on while you wait for your room or you can check out the resort while you wait. We booked our dinners for the week and planned our excursions for the week while we waited.
DaycareMom
Pack pool attire in an easy to reach place. They will take your luggage and secure it until your room is ready and then deliver it to you. Hit the pool or beach or restaurants right away, they take care of everything for you.
nearmiss
YES, THEY OFFER LOCKERS
MADGIE
Yes. The staff will greet you and hold your luggage in the lobby. You need to go to the counter and check in. They will give you tags for your luggage with your room number on it. Then you take it to the bell boys to tag your luggage. When you check in, you get your wristband. You can explore the hotel and begin to enjoy the festivities. Then at 3 pm, go back to the lobby to get your room key. The bell boys will bring your luggage to your room. If you are uncomfortable leaving your luggage, there is a bar in the lobby with snacks and drinks. You can wait there and take your own luggage, if you choose to do that instead.
ShannonFant
domestic beverages6 answers
what is included with the "domestic" beverages?
5 years, 67 months ago
scooby
Domestic beverages are local beverages from the country that the resort is located in.
LizCC
Top shelf is extra! Only domestic beers. Corona, corona, and corona
nearmiss
I AM AWARE OF DAIQUIRIS, PINA COLADAS AND CORONAS....I AM NOT MUCH OF A DRINKER SO THESE WERE ALL I HAD
MADGIE
I'm not sure about domestic beverages. The beer they served was Corona and a lot of lower end alcohol but you could ask for Bacardi or whatever.
vacationfamily
All bottom shelf liquor, a red and white wine, and corona.
Polkadotmemories
My husband, the beer drinker, was able to drink corona and modelo. Corona was on tap at all of the bars and canned corona was stocked in the fridge. I am the fruity rum drinker and ordered anything I wanted. They have a special drink of the day. That was always fun to try. Sometimes it was rum, vodka, tequila, and other liqueurs. We did not get the upgrade for premium drinks, but I really didn't notice the difference. I'm glad we didn't pay the extra money. They also have coke, diet coke, and juice in the fridge. Bottled water is available in your room and at every bar. The entire hotel uses purified water, so you can even eat the ice.
ShannonFant
dining ticket6 answers
for the restuarants that require dining tickets is it one ticket per couple or one ticket per peson? which restuarants require tickets?
5 years, 67 months ago
scooby
Each guest gets tickets according to their stay for example a guest that is staying for 3 nights will get 2 tickets. The restaurants that reguare tickets are the speciality restaurants that require reservations these are: Mare Nostrum, Kyoto, Steak House Santa Fe, El Coral Restaurant, and Ristorante Capri.
LizCC
One ticket per person. For example: We stayed for 7 nights and we received 4 dining tickets per person and was able to eat at 4 different restaurants. Steakhouse, Italian, Seafood, and Japanese restaurants require tickets. Hint: Book your meals the minute you check in because reservations fill up quickly, especially the Japanese one. You are able to eat at the restuarants in the Palace Deluxe for an extra fee per person.
DaycareMom
THE TICKETS ARE BY ROOM, I GOT 2 TICKETS BECUASE I SPENT 5 DAYS (I THINK YOU GET 3 TIKCETS FOR LONGER STAY) YOU THEN MAKE THE RESERVATION FOR THE NUMBER OF PEOPLE,,,,ALL 4 SPECIALTY RESTAURANTS REQUIRE RESERVATIONS USING THE TICKETS
MADGIE
Dining tickets are per room. We made reservations as soon as we registered in the hotel. You'll want to do this so you can try as many of the restaurants as you can. The Ala Carte restaurants require tickets, the buffet does not-you just walk into the buffet.
vacationfamily
1 ticket per couple, all restaurants require dining tickets booked in advanced upon arrival. All restaurants can be booked for an extra fee outside of your all-inclusive package once on site. For a 4 night stay we got 2 restaurant tickets.
Polkadotmemories
We were there for eight nights. When we checked in they gave us 3 meal tickets. Each ticket was for all 3 of us. We did not use them, but she said each ticket was for everyone. There is a website that will list the restaurants: www.unofficial-barcelo-maya.com/ We had excursions planned and did not want to commit to a time for dinner. The buffets had everything with a different theme each night from 6:30pm to 10:00pm. We were never hungry and enjoyed every meal.
ShannonFant
Where is this hotel located in Riviera Maya, Puerto Advenurous or not?6 answers
5 years, 67 months ago
dawn
Barcelo is 10 mins south of playa del carmen. We took a cab a cab to catch the ferry and go to Cozumel and it was about 10 mins.
Sixchuter6
It is part of the Riviera Maya. Puerto Adventuras is the closest town about 5 miles away. It is considered to be in the Puerto Adventures area.
ShannonFant
It is located just south of Puerto Aventuras, located in Quintana Roo. For further information, please call us at 1.800.915.2322.
SamCC
just south of Puerto Advenurous. About 45 mintues to 1 hour drive from airport depending on your driver.
BVTexas
The hotel is just south of Puerto Advenuros.
PlainsRefugees
Hotel is maybe 15 minutes south of Playa del carmen.
Hi, my soon-to-be-husband and I will be here for our honeymoon in less than two weeks - we've read that the snorkeling here is wonderful - my question is, is the snorkeling "gear" included in the "all-inclusive"? (fins, mask, etc). Or is that an extra expense? Please advise, thanks!!
5 years, 66 months ago
Philadelphia, PA
They have a diving shop by the beach. The snorkling equipment is included along with the kayaks, and the big tricyles to ride in the ocean
Rooker
There is no additional charge to use resort's non-motorized sports equipment, however is subject to availability and possibly a charge if damaged/lost.
CCGreg
They have snorkeling gear for your use for one hour each day. I brought my own so I don't know how easy this is or the cost for longer then one hour. I do recommend you bring your own snorkel.
There are rock and coral formations right up to the beach and there are multiple varieties of fish, sting rays, eels and sea turtles.
OkieBeachlover
It is include however you only get it for hour at a time. We took our own and that works out so much better. There are some nice fish in the rocky area at the beach.
BVTexas
Extra expensé my husband and i did it and it Was $194 dollars for both
Anna85
Yes they have equipment. They also give lessons in the pool area. And they have diving equipment, dive boats, everything you need. No expense for snorkeling gear. Probably extra for diving, not sure.
Rob13
How far is this hotel from airport and which airport should I fly into6 answers
5 years, 65 months ago
Bruno
Barcelo Maya Colonial Beach is located on the Mayan Riviera, 40 miles south of Cancun International Airport (CUN).
KristenCC
45 Minutes by van. You fly into the Cancun airport.
PlainsRefugees
Cancun is your airport. Resort is about 90 km from airport. Usually takes us about 1hour 15 minutes, depending on time of day. Roads excellent, no worries.
Rob13
About an hour away we flew into Cancun
Mexicanminute
Cancun airport is about an hour away.
Squid
Cancun about 1.5 hours
rjlea
how many open air restaurants and bars and grills are on the property.?5 answers
5 years, 64 months ago
spokane WA
None of the restaurants at the resort are open air. They do offer snack bars during the day, but they are not necessarily Bar/Grills. The bars available at the resort are:
Tequila
Lobby Bar. Daily, 9am-11pm.
Puebla
Lobby bar. Open 24 hours.
2 Swim-up Bars
Each pool features a bar. Daily, 9am-7pm.
Strikers Sports Bar
Sports Bar located at Maya Caribe. Daily, 5pm-11pm.
La Habana Cigar Bar
Cigar Bar. Daily, 5pm-11pm.
Palenque Theater Bar
Available during shows at the resort's theater. Daily, 6:30pm-midnight.
Jaguar's Discotheque
Drinks and dancing. Cover charge. Daily, 11pm-2am
KristenCC
You have a choice from two open air restaurants by the beach. Than there are two big air-conditioned by the lobby where they serve breakfast and evening buffets. And four specialty restaurants: sea-food, Italian, Japanese, and Mexican.
Squid
Maybe 10
KenA
too many to count very large complex of 5 Barceclo resorts and you can dine and drink at most
rjlea
Tons! Captain Jack Morgan in the Caribe/Beach, and two pool side buffets for the Colonial and Tropical offer food all day. Swim up bar in each pool. Their is outside dinning at each facility buffet and restaurant. Their is a huge Mall bar that offers beautiful teak wood features and furniture open to outside and a millennial plastic European light up furniture bar adjacent to it with pools of water and iron sculptures. There are many other bars by the lobbies all of which have outside seating. Also the disco is located in the Artisan area open 11pm to 2am.
DanielleSJ
How far is the beach?5 answers
Are there "trains"?
5 years, 63 months ago
Supercharge
The Barcelo is a beachfront resort. Depending on where your room is located it may be a 5-7 minute walk to the beach.
KristenCC
The whole resort is well designed, so you are only a short walk away from the beach from your room and/or lobby. (Nothing like Xpu-ha Palace used to be.)
Squid
Right out the door of every hotel chain. There is no train, but there is a tractor pull wagon thing that brings people all over both resorts. (Free)
Dogg
1+- hours, no train.
KenA
resort is on beach ,great beach . resort is large and if you ask for room on pool / beach end you are there
rjlea
Is the transportation include in the price?5 answers
5 years, 63 months ago
MN, USA
This hotel does not provide complimentary airport transfers. They are available for an additional charge.
WILLCC
Flight yes, outside of resort, no.
Dogg
Only if you purchased with package. Amstar is a very good airport service.
KenA
Transportation was not included in the price; that is typically booked separately in Riviera Maya, but shared transport from the airport isn't too expensive.
Soccerfan
No
dtal1562
just booked for feb 2015, was wandering if i can just get a good old burger and hot dog? something easy when hanging pool side or on the beach6 answers
5 years, 62 months ago
sean
Yes, you should be able to find these at Palmeras, the beach restaurant. They offer snacks and light lunch specialties.
KristenCC
You can get a burger but don't expect what you get at home. The burgers down there are not very good. their is plenty of American style food available that is palatable.
FMax
Absolutely. They aren't as "Good" as what we have at home. (Especially in Wisconsin), but there is something for everyone. My girlfriend was the pickiest eater in the world and she ate everyday just fine.
Dogg
There are three pool side restaurants and each offer hamburgers, hotdogs and cold meat along with fries. All just like here in the USA.
KenA
They have 3 different pool/ beach lunch bars - and each has both burgers and hot dogs and many other options for food.
mathew
you beat the beach restaurants have a good variate but dogs and burgers are always on the menu. ask for good booze in drinks it dosesn't cost more but tastes better
rjlea
is captain morgans open yet we were there last year and it was under construction5 answers
5 years, 62 months ago
maine us
Captain Morgans is in the Caribe/Beach section of the hotel and is not currently under construction.
CCGreg
Yes!
KenA
yes, it's open and updated. They have a very nice open deck towards beach side now.
mathew
yes up an running many new restaurants and shops
rjlea
It's open
cvuong
How do we book Spa Treatments and resturant reservations before we arrive?2 answers
5 years, 61 months ago
atl
Please contact the resort directly after the reservation is made. Not all resorts give this as an option. They may be able to assist with Spa Treatments, but not restaurant reservations.
CCGreg
call spa from room or go buy spa or geust services or ther usually is someone waling around asking if you would care to book. staff is very helpful and friendly
rjlea
Are there many gluten-free options at the restaurants?3 answers
My son has Celiac disease. Will he have many gluten-free choices to eat?
5 years, 61 months ago
San Diego
We recommend putting in a request with the resort after booking to advise them of his condition so that they can cater to his dietary needs.
CCGreg
there were some but you will need to ask dinning room staff
rjlea
no there are not a lot of gluten free options. I did one night see gluten free bread. they do have lots of vegetables and grilled chicken.
cvuong
Boat dives for scuba divers3 answers
I noticed that there is a dive shop at the resort. Do they offer boat dives and do we need reservations ahead of arriving? A phone number for the dive shop would be helpful too.
5 years, 61 months ago
San Diego
The dive shop can schedule a boat dive, pending availability for your travel dates. You can possibly book in advance on their site https://dresseldivers.com/
CCGreg
I don't believe you need to make previous reservations unless you want to do something the very first day. They made several excursions per day starting early in the mornings, so I believe you will have lots of options for diving.
But if you want to dive the first day you're there, then you might want to give the resort a call.
mathew
there is a water sports center to go ou call to schedule your dive . or guest services
rjlea
What's the minimum check in age?2 answers
My friends and I want to come on vacation here this summer. We were wondering what the minimum check-in age is in May! Thanks in advance.
5 years, 61 months ago
Iowa
Minimum age for check-in is 21.
SalCC
I know they restrict during spring break for a 21yr old to be main registration person. I'd call or ask for your timeframe.
DanielleSJ
Is there any kind of evening entertainment?5 answers
Do they have a theater with shows in the evenings or any kind of evening entertainment?
5 years, 61 months ago
Family girl
The resort has the Puebla lobby bar, open 24 hours a day. They also have shows daily at the Palenque Theater Bar from 6:30 to midnight.
SalCC
Yes; a theater with live shows nightly, as well as a nightclub and discotheque.
Soccerfan
Yes, but we thought that all of the acts were horrible. We thought the best one was the Circus act. We heard the Michael Jackson on was good, but they didn't perform that while we were there.
dtal1562
Yes, two shows every night at 9:30.
BreH
They have everything. A mall, a casino, bowling alley, a theater with live entertainment that changes every night. A bunch of different pools, 2 water parks, an area to swim with dolphins, and more!
Amberlynn188
Which resort is the most kid friendly?5 answers
We are looking at taking our almost 2 year old here. Which one of the Barcelo locations would be the most kid friendly or be closest to the kid oriented activities?
5 years, 61 months ago
Family girl
The Barceló Colonial seems to be more centrally located when it comes to children activities, including the Barcy Mini Club and the Barcy Pool.
SalCC
4 hotels in this resort seemed to be kids-friendly (Beach, Caribe, Colonial and Tropical). I would stay away from the Palace,
SteJo
Colonial has 2 bldgs and Tropical the same. Both are kid friendly and both are closest to the kid activities. Tropical buildings have the big water play ground in front of it yet they can easily be accessed from either. Ask for room closest to the beach/pools and that will cut down walk yet it isn't far walks. Towel return is near the pool too. Bring a beach bag for toys and to keep diaper goods. Beach buffet is great for pool side dinning. Swim up bars offer non alcoholic drinks.
DanielleSJ
Definitely the Tropical, however make sure to ask for a room away from the theater as that is extremely loud at night and close to the kids pool
ChristinaV
I would stay at Colonial or the Palace. They have the best kid activities
Ashleyyyd
Do you see monkeys jumping in the trees and other native wild life?5 answers
We like rooms to face jungle so that we can watch the wild life in the morning while having coffee. As well in the evening.
5 years, 60 months ago
kathy
While there is always going to be chance encounters with wildlife when staying anywhere in the Caribbean, this resort takes large strides keeping such wildlife away from guests so as to not cause a hazard to both parties.
For further information, please call us at 1.800.915.2322.
SamCC
We saw some Iquana and Capybara at Barcelo, as well as some native birds, but we saw a greater vairety of wildlife just a bit further south of this resort when we stayed at another 3 years ago.
Soccerfan
No, we did not see any monkeys. Just iguanas lying in the grass in the sun. We had a little lizard in our room everyday, though.
dtal1562
I had a garden view and I didn't see any monkeys. But I saw plenty of pretty birds and lots of large lizards or iguanas which were pretty cool although I wouldn't get too close as they were pretty big (2ft).
MarylandCouple40
No, the most we have ever seen at this resort are lizards and birds
MichiganGirl1971
Service dog allowed?1 answer
4 years, 60 months ago
Pataya
To answer your question, please contact one of our Beach Experts at 1.800.915.2322. Our agents have first-hand experience with each of our properties and can address your concerns thoroughly. Our offices are open from 5:00 AM to 3:00 AM EST daily for your convenience.
SamCC
Yes, but you should contact reservations, as they'll require documentation. Emotional Support animals will likely not be accepted. Also they'll want the following information:
servicedogcertifications.org/international-travel-service-dog/
RKLA
Which is the best hotel for a 30 something couple looking to unwind, relax, good food and nightlife?4 answers
4 years, 60 months ago
vaca30
We suggest you look into an adults only resort. For more information please call our beach experts at 1-800-915-2322.
CaitlinCC
My guess Cancun sounds like a great place for what you are looking for.
MichalakL
Barcelo Palladium
Uneek
There isn't really nay night life here at this resort. I would stay somewhere in Cancun if that's important to you. Try ME by Melia.....Excellent hotel and night life!!
MichiganGirl1971
what is weather like around christmas3 answers
my family would like to go somewhere warm for the holidays
4 years, 60 months ago
evy
The average temperature in December is mid 70's to low 80's.
CaitlinCC
I was told that the weather in Riviera Maya is beautiful year round. Rainy season is July/August. It was also less congested there than Cancun.
MichalakL
We have been in November. The days are in the 70's and nights are in the 50's. Lite jacket in the evening.
Janssen1
how far is this resort from the airport6 answers
4 years, 60 months ago
pennsylvania
The resort is approx. 40 miles from the Cancun airport.
CCGreg
About an 60-70 minutes south of the airport
Soccerfan
Close to 1 hour 30 minutes
SteJo
About an hour drive from the Cancun airport
dtal1562
It is about 45 minutes which is a disadvantage but to us it was worth it
Honeymooners2015
It's about an hour away from the airport so be prepared for a bit of a drive
CTFam0731
Can one use the other Barcelo Maya hotel facilities if one is staying at another hotel under the same brand?6 answers
My in-laws are coming from the US and are planning to stay at the Maya Colonial, we are planning to stay at the Maya Tropical. We would obviously want to enjoy dinner/beach/drinks/activities together.
4 years, 60 months ago
Amackin4
The Colonial, Tropical, Caribe, and Beach resorts are all accessible by staying at any of these locations within the complex. The Palace also has all access, however the previously mentioned areas do not have access to the Palace side.
CCGreg
Yes; you can. You can use the facilities at all the resorts except for the Barcelo Premium resort at the far north end of the complex
Soccerfan
YES!!! That was a great bonus
MichalakL
If you stay at the Colonial and the Tropical, we can enjoy the entire site with the exception of the Palace. We stayed at the Tropical and went twice for dinner on the Colonial Side (they are next to each other).
SteJo
We stayed at the Tropical. The Colonial is literally just around the courtyard, hard to tell where one ends and the other begins. The beach is continuous from Maya Beach resort to the Palace at the other end. While you are not to cross to the Palace side, the other beaches and pools were easily accessed by anyone. We visited the beach areas, pools and poolside grills at all resorts. You really do not feel these are different areas, simply additional buildings in the same resort. All specialty restaurants can be enjoyed by all, except at the Palace.
COTraveler
Yes, the Tropical and Colonial are right next to each other and share basically everything - the same buffet restaurants, pools, bars and activities center.
dtal1562
What is included in the domestic beverages?4 answers
4 years, 60 months ago
Kathy
Domestic beverages refers to local soft drinks, beer, and liquors. This includes alcoholic and non alcoholic beverages.
KristenCC
Everything from bottled water, sodas, and all the liquors , they have everything ......
MsAndrea
Wines , wells and drafts. Soft drinks as well.
juce and smoothies in the buffet.
Janssen1
Everything you could ask for! I didn't see anything that wasn't available and the drinks were wonderful and creative
ChristinaV
Can you spearfish?3 answers
Can you spearfish at the beach or anywhere close to the resort?
4 years, 58 months ago
Orange Beach, Alabama
No, the resort does not allow guests to go spearfishing.
KristenCC
I didn't see any area where this would be feasible - the water is plenty clear, but the fish are not large and tropical in nature. You could probably charter a boat for this activity. There are local charters in a nearby town Akumar.
Shermat
I don't think spearfishing or any kind of fishing is allowed near the hotel. I'm sure you can find an excursion that provides that.
Elene
Which of the Barcelo Properties is this exactly?5 answers
Hi. The deal listed on your website says it is for the "Barcelo Maya Colonial and Tropical Beach."
The Barcelo resort website says that there are four hotels that make up the resort - the Maya Beach, the Maya Caribe, the Maya Colonial, and the Maya Tropical.
This deal uses the names of three of the hotels at the resort. Which one of the hotels is the deal actually booking you into - the Maya Colonial, the Maya Tropical, or the Maya Beach?
Thanks
4 years, 58 months ago
Heather
You will be at either the Maya Colonial or the Maya Tropical. You will not know until you check in. The resorts are one in the same and have all the same amenities.
KristenCC
The resort you stay at depends on the level you choose. The beach and caribe are the lower end and the colonial and tropical are the higher end. The cost difference was not a lot. We stayed at the tropical and were very impressed. They are all on the same property and we could go to any one we wanted to eat, shop, etc. I assume if you stay at the two lower end resorts you can only access them.
Blairscbn
I booked the cheapest standard room and it put me in the colonial section which was great although my building was a little far from the pool. I think if you get the room upgrade it might put you in the tropical section but it all seemed to be connected and you can use all the different areas. There was a separate deluxe section of the resort that might be listed as a different name on this website or maybe it just requires getting the most expensive room, not sure.
MarylandCouple40
The Colonial and Tropical are the same hotels, the rooms are the exact same. The Beach is also part of these hotels but I am not sure if the rooms are the same or not. However, which ever hotel you book into you can use all of the amenities at each of these hotels. The exception is the Palace Deluxe which is not open to guests at the Colonial, Tropical, and Beach.
Dvaid0912
The Maya tropical... But its an open floor plan. Meaning once you check in you can walk anywhere. You can go to the three different resort, without leaving the actual resort. There's only one that you can't go to.
Longtimehoneymooners
Does this hotel offer transportation from the airport to the hotel and vice versa?5 answers
4 years, 58 months ago
Philadelphia, Pennsylvania, USA
This hotel does not provide complimentary airport transfers. Transfers are available for an additional fee on the page following room type selection.
BILLCC
NO,It cost extra
MommaBaker
I booked my roundtrip transfer through CheapCaribbean when I booked my trip. I don't think this hotel has its own shuttle. There might be a few other websites if you search the web that could save you a buck on the transfer.
MarylandCouple40
No. this is booked and paid for through a separate vendor such as amstar .
BreH
You need to purchase transfers. Taxi is expensive ($50+ usd per trip).
LifeTraveler
Are there liquor dispensers in the room or just beer? Thanks5 answers
4 years, 58 months ago
Norco ca
There is a daily restocked mini-fridge in the room. What beverages or spirits that are included can change based on availability. If you need to know specifically, we suggest speaking to one of our Beach Experts at 1.800.915.2322. Our offices are open from 5:00 AM to 3:00 AM EST daily for your convenience.
SamCC
The mini fridge has bottled water, an assortment of sodas and 4 Coronas.
Mtgraces
Just beer in the room we had. Stayed in the colonial.
Megs1988
just bottles/cans in the mini fridge.
cvuong
We had a total of three rooms and all of them had a refrigerator that was stocked with beer, pop, and water.
Mudawg10
Does this hotel offer round trip transportation to and from airport? If so, how much does it cost? Thanks5 answers
4 years, 58 months ago
Roundeye04
We paid $25 cheap Caribbean offers amstar
Della2015
We booked transportation through Cheap Caribbean for about 45 dollars each. This covered round trip from and to the airport. Otherwise it's taxi and that would be spendy. It's about an hour drive.
apples3
You will need to add transportation to your reservation - it does not come included. To do so, please call us at 1.800.915.2322.
SamCC
Not sure, we always book private transfers with USA Transfer, they take you directly to the resort with no stopping to let other guests off at other resorts. Their service is top notch. They have a website to book through.
MOgurl
I booked my roundtrip shared shuttle with my trip on this website and it was 50 usd per person. There was 6 other people in our van. You can search the web and maybe find a cheaper price or you could spend more and get a private car.
MarylandCouple40
What is the weather like in late September?2 answers
What is the weather like in late September?
4 years, 56 months ago
New york
Weather is typically in the lower 80's with a chance of heavy rain at times. However, no one can ever predict the weather, especially for that far out in advance. We suggest picking dates that work best for you and going from there! If you have any questions, please call us at 1.800.915.2322.
SamCC
My first time here was in late September, we stayed 5 nights and it never rained the whole time and I don't think we saw a cloud. The temperature was between 85-90 everyday. This is also prime hurricane season so I would be cautious with scheduling a trip around this time.
Meagle
Must haves to bring to Mexico5 answers
What do you recommend we bring with us on this trip? Snorkeling gear? Water camera? Etc...
4 years, 56 months ago
New York
Bug spray! It is expensive in the shop and the mosquitoes are terrible! Bring clothing options for dinners. I believe they supply snorkeling gear for right on the shore. They supply towels. Sunscreen.
Beachlovers808
Bring only the essentials for you to have fun - swimsuit, clothes and a smile! Anything else you bring is up to you, but you can often rent snorkel gear or buy a water camera on premises. If you have any further questions, please call us at 1.800.915.2322.
SamCC
If you like to snorkel bring your own equipment, there is a time limit on the ones provided by the resort. If you are a mosquito magnet, bring repellent, they don't usually like me and I don't get bitten but this is a jungle location and others were complaining about them when in the more dense areas. I always take my underwater camera and get great pics when snorkeling. I took water shoes for the first time as I had a foot injury and did not want to risk hurting my foot on a piece of coral, if you watch your step there are many areas along the beach where you can enter without coral but you have to look for the clear areas, in front of the Palace is the most "rocky".
MOgurl
Depends on what you like to do. Snorkel, waterproof camera, water shoes, insulated thermal mug for drinks by the pool or beach, coral safe sunscreen.
Canco
SUN Screen!!!!!
Stuff for an upset stomache (Don't drink the water)
Beach Bag
Thermal insulated cup for drinks at the bar is an absolute must.
Liammick
what are the types of beers offered or alcohol?5 answers
All it says is domestic but no specific kinds.
4 years, 56 months ago
houston
Domestic alcohol will be in regards to their country, here you'll more than likely see Corona, Dos Equis, or Tecate. For more information, you may contact the resort directly, or one of our Beachologists at 1-800-915-2322.
TimCC
Mostly Mexican brands.. Not top shelf alcohol
Jrsybchlvr
Beer at the bars is Corona light or dark, in the mini fridge in your room it will be Modelo. Those beers are domestic to Mexico, you will not get American beer unless you go out and get your own but my husband is a Coors guy and he had no issues drinking plenty of the local offerings! If you want top shelf alcohol you need to upgrade to Club Premium or stay at the Palace. With Club Premium you still have to ask for it by brand or say "top shelf" or you will get the house liquor. Huge selections and the bottles pour freely!!
MOgurl
seemed like any type of hard alcohol or mixed drink that you want... but the beer seemed to be just one choice, not sure the brand name but tasted like corona. All drinks were included except for the fancy dinner we had which required and extra fee for a bottle of wine, not sure the price but it was about the same price you would pay for a bottle at a store in the usa.
MarylandCouple40
they have corona and modelo light & dark. but the drinks are really weak.. even after asking for double shots.. everything seems to be watered down, even the brand new bottle they open right in front of you.
Elle15
Are international adult beverages included2 answers
4 years, 55 months ago
Chuck
Alcoholic beverages are included at the resort. Please check with the resort directly for the most up to date information regarding drink selection. Their international phone number is 01152 (to dial out) 984-875-1500.
TimCC
They have brand name liquors. Beer is Corona and a few american beers. Some wine, better wine has to be paid for. All this is included.
Wildpug
are the rooms air conditioned5 answers
4 years, 55 months ago
lori
Yes, the Superior Rooms we offer are air-conditioned. For further information, please call us at 1.800.915.2322.
SamCC
Yes, and they have a ceiling fan.
moteacher
Yes, all guest rooms are air conditioned
MOgurl
yes they are although our room could have been cooler.
MarylandCouple40
Yes, my building did.
DebbieDebb13
How much are babysitting services? I have a 18 month old baby2 answers
3 years, 48 months ago
Cece
Good Morning,
Hello, Please contact the resort directly for pricing of the babysitting services.
Telephone No.: +52 984 875 1500
Fax: 52 984 875 1636
Email: colonial.beach@barcelo.com
bthornton
We just came from Barcello Maya Colonial and they did not have baby sitting service for 18 months. It started from 4-12. You just leave your child and they do crafts, games, and all other activities.
I was told that my 3yr has to stay they with an adults
ChemAnalyst1
who is the parent company owning this Resort3 answers
Is this Resort part of the lifestyles chain and is a tour presentation required
3 years, 48 months ago
gin
This is part of the Barcelo chain. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
I believe Barcelo resorts is the parent company as they have their own chain
MarylandCouple40
I don't know who owns it. I was not required to attend any presentations.
Rhino4800
Whats the difference between Barcelo Maya Colonial and Barcelo Maya Caribe?5 answers
3 years, 47 months ago
LS
The resorts are very similar and located on the Barcelo Maya complex. The biggest difference is that guests staying in the Barcelo Maya Colonial and Tropical Beach have access to the sister hotels Barcelo Maya Beach and Barcelo Maya Caribe Beach. We'd be more than happy to go over all the little details that make each resort unique, please call in at 1-800-915-2322.
JeannieCC
Maybe the room types offered and the price. Remember you only sleep in the rooms and because you are staying at either of them, you may eat, swim, shop, drink or play at either or rather all of them, but not the Plaza.
DanielleSJ
Nothing really. All 5 resorts are in one big location and you have access to all of them, their buffets and bars, etc.
Beachlover24
Not much really. trust me you do not want to stay here if you want to enjoy the beach! Very rocky! Colonial is however more luxurious than the others beside it.
Uneek
Caribe is just one building south of Colonial. and Caribe is connected/closer to MayaMall. it's on the side of the beach that is less "rocky". no real difference. all the resorts are interchangeable except the Palace.
cvuong
Alcohol4 answers
Can we get name brand alcohol (Seagrams seven) and pay a little extra per drink instead of adding on an the premium on our room
3 years, 47 months ago
Amers
Please check with the resort directly for the most up to date information regarding drink selection.
TimCC
I noticed that some of the bars and restaurants had separate menus for different brands of alcohol if you wanted top shelf. I never tried it, but the way I understood it was that you purchased a bottle of it for your personal use and charged it to the room. A lot of good brands were already on the shelf though. I'm a vodka drinker and there was only one on the long list that was extra. They had a vast variety.
BeeBeeNew
They serve name brand alcohol at no additional charge. You cannot add more $ to your room because its all included.
ShoreNuff
Officially no. However tipping got us premium brands when asked for, unless a supervisor was around.
RKLA
What is the minimum drinking age?5 answers
3 years, 47 months ago
Carleejordant
The drinking age is 18 years old.
bthornton
minimum drinking age is 18.
MrJoshuarl
18
PITTSBURGHACE
The legal age to drink in Mexico is 18.
Longtimehoneymooners
18+
Scuby
Which resort is best for small children? Which has the best kids pools?5 answers
Maya beach caribe or tropical?
3 years, 47 months ago
Nat
Both resorts are good for children. Also both hotels are located on same complex, so you have access to same amenities by staying at one or the other. Its just a matter of distance to the amenities. There are water parks and kids clubs which small kids will love.
CCGreg
Tropical is good for kids
cherian
Both and the Plaza the upscale offer children check in for a Barcelo kids club and children's water parks. A family staying at Caribe/Beach or Colonial/Tropical can go to either side to play, eat and swim, but not to the Plaza. Huge amount of choices no matter where you stay there. There is also 18 hole putt putt golf, water sports, water basketball, water and beach volleyball, viewing of fish from the pier without entering the water, daily free 11:30 am Dolphin viewing shows, pool and foos ball tables and option to pay for a wave/surf area. There are no areas of the pool deeper then the shoulders of an adult and the two largest pools offer a bit of lazy river as fountains shoot water into the pool and jets. They also have open to the pools a hot tub area which has safe seating for even children.
DanielleSJ
Barcelo Maya Caribe is slightly better for children, both have great pools
Inletpirate
They are right next to each other on the same grounds. I thought they would be separated somehow but they just blend right together and it feels like one huge complex. We stayed at Tropical. The kid area with water slides is easily accessible from everywhere. It is more for kids no older than 9 or 10.
Lisah21
DO YOU PROVIDE KOSHER FOOD?2 answers
DO YOU PROVIDE KOSHER FOOD?
3 years, 47 months ago
YELENA
Please contact the resort directly or Call one of our U.S. based Beach Experts.
(800) 915-2322
7 Days a Week - 5am to 3am EST
bthornton
I traveled with an amazing Jewish woman here, yes there is some but very limited but differently not caster that way. As in you need to look and pick... (basically a lot of meat choices in buffets anyway was not kosher)
PAcoupleTraveled
Are Pets allowed?2 answers
3 years, 47 months ago
Cpdhali2
Call one of our U.S. based Beach Experts they will help you find a pet friendly resort.
(800) 915-2322
7 Days a Week - 5am to 3am EST
bthornton
No
neveragain2DR
is this a safe place to travel alone?4 answers
3 years, 46 months ago
Ssweetsh12
Yes this is a safe place to travel,
Call one of our U.S. based Beach Experts.
(800) 915-2322
7 Days a Week - 5am to 3am EST
bthornton
Yes it is safe if you book airport shuttle transfer with your trip and stay in the resort you have nothing to worry about. If you do an excursion they have separate shuttles for that so would be with a group and I would expect it to be very safe. But I wouldn't go into town or just walking randomly down the streets outside the resort unless you're part of a group/tour.
MarylandCouple40
I think so. Its a HUGE property and you can utilize 4 out of the 5 resorts with your wristband. So much to do and I felt very safe. I traveled with my husband and 2 young boys, but I felt comfortable even letting my kids do a few things on their own. However, there are a lot of families, so if you are looking for more of a party atmosphere, I would check out the Barcelo Maya Caribe (a little more party atmosphere) or maybe just a different resort altogether that is geared more for single people (to meet others). But yes....very safe.
TSembrat
I have been here 2 times alone. Stay in the resort and only travel via taxi after dark and you will be fine. But there is no need to leave the resort. This place is safer than and big city in USA.
ShoreNuff
Deposit3 answers
Do you get the $200 deposit, per person, back at the end of the trip? (For guests 13 years and older).
3 years, 46 months ago
lsich55
Upon check-in, each student/youth will be required to leave a credit card, voucher or cash deposit of $200 for check-ins Mar 1-April 30. With whether you would get the $200 per person deposit back, this would all depend. As this is something that would be charged by the resort at the time of check-in, you would need to discuss with them the details of this.
JeannieCC
No. It is included in price
Uneek
I am not aware of any refunded money
DenverTom
Do you have transportation?4 answers
is it include in all-inclusive?
3 years, 46 months ago
Houston
We offer airport transportation through a contracted transfer company at an additional cost. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
All inclusive. You have to buy transportation from airport to hotel through cheapcaribbean. It's easier.
mjimenez3188
There are available shuttles around the resort because it so big (we walked). You can pay for shuttles to and from airport/excursions. If the excursions are close, you can just pay a few pesos for a local bus. Its safe. I recommend booking shuttle from airport before your trip. Hassle free. Very friendly and worth it.
Coupleonvacay
No it's not included in the price. I used Canada Transfers.
cvuong
I AM SINGLE, BUT MOWT OF THE PRICES ARE DOUBLE OCCUPANCY2 answers
WHAT DO I really pay
3 years, 46 months ago
Patrick
If you need any help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
The pay is per room, it's the same as any other hotel.
Amberlynn188
Fishing was listed as an Available Amenities as not fee based?2 answers
I guess I would like to take the family fishing or do it at the resort. It appears there is a no fee type you can do from the beach. Do you have rods available for guest?
I'm assuming I could also book a small boat to take the family out for a short trip also.
3 years, 45 months ago
Virginia, USA
Please inquire with the resort directly as their may be rental fees. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
I don't know about fishing from the beach. I never saw anyone doing that. However, deep sea fishing trips are available for a very reasonable price.
Bonafe
How do the dining tickets work?5 answers
3 years, 45 months ago
Georgia
Guests may enjoy dinner at the specialty restaurants using tickets, based on the length of their stay:
3 nights, 2 tickets
4-6 nights, 2 tickets
7 nights, 4 tickets
8-10 nights, 5 tickets
10 nights, 7 tickets
11-13 nights, 6 tickets
14 nights, 8 tickets
You would receive these at the time of check-in. Policies are always subject to change, please call the resort for more details.
JeannieCC
You will get the option of choosing to have dinner in some specialty restaurants. At check in you will go to guest services and they will give you some options on the restaurant, day and time. Be prepared to compromise a bit. Once decided they issue a paper slip for restaurant entry on the appointed date and time. You will need to dress up a bit with long pants and a button up shirt. no sandals for men either. Then enjoy
Wsurf
Please dont waste your precious time with none of their restaurants. They are terrible!!!! By the way their buffets are beyond delicious! So much variety of food and everything is always so fresh. Meanwhile, everything you order from the restaurants is processed and plain boring. Terrible!
Julianag6
They give you vouchers and you have to visit an office where you can book your dining reservations. Reservations are required and I suggest doing them as soon as possible.
Beachlover24
you have to book at guest services...pretty much immediately. if you have a large group be prepared to not sit together or dine at same time.
cvuong
Is there a good selection for vegetarians?5 answers
3 years, 44 months ago
USA
The resort does their best to accommodate dietary needs such as this, and generally have a very good selection. We recommend putting in a request with the resort advising of the need for vegetarian options just so they're aware and can accommodate you to the best of their ability.
JeannieCC
there are tons of fruits and vegetables but I don't know if it's totally vegan.
cvuong
Not really. Either way I would be leary of any uncooked foods. My wife got sick the last night there and the only thing we could think of that caused it was a uncooked vegetable such as salad washed in tap water.
DennisWH
Yes every buffet service has excellent vegetarian options. However very few true vegan options aside from fruits and vegetables..
RKLA
yes, at the buffet there is always soup, breads, plenty of salad options, seafood, fruits, pasta etc..
hopp
What address is used for transportation services from airport to resort?2 answers
Location and distance from airport to resort
3 years, 43 months ago
Jenn
Barcelo maya tropical and colonial
Scuby
The official address is Carretera Federal Chetumal-Puerto Juárez Km. 266.3, 77750 Riviera Maya, Q.R., Mexico, however you can generally just give the resort name. This resort is approximately 40 miles from Cancun Airport.
JeannieCC
What kind of fishing is a the hotel and how is the night life?3 answers
3 years, 42 months ago
Ny
The resort does have a Discotheque open until 2am, please check with the resort directly in regards to fishing. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Night Life. Every night at 9:00 each theater has a show. Michael Jackson show, variety show, international show, circus show ect....
The Jaguar club opens each night at 11:00 and closes at 2:00 great place to go and dance.
DragonDog
Not a big night life. It more of a family resort. There a few show at 9:30, bowling and mini golf. I dont recall anything else.
Rrjj
How hard is it to get a reservation in restaurant that needs a reservation?4 answers
3 years, 42 months ago
CancunVacationer
Please check with the resort directly as you can set up reservations at check-in. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Easy as pie. Just stop by customer care the day you get there and they will get you hooked up.
DTate
It's in between, Be sure to go to guest service at the beginning of your trip to book any activities (excursions and dinners) though. If you don't book early it will be booked.
BreH
The most popular, Tokyo and Kyoto are tough during peak times. However book as soon as you check-in and you'll get something if you're there for at least 3 days. A nice tip told to us by a la carte staff was to turn up at any restaurant around 6.00 pm, as many people just don't bother to turn up for early reservations, (still drinking at the pool), between 5.45 and 6.45. Worked for us twice.
RKLA
Is tipping customary here?3 answers
3 years, 41 months ago
Medford, OR
Taxes and gratuities are included with your stay here, so tipping is not necessary. However, it is always appreciated and perfectly acceptable to do so.
JeannieCC
no, but i always like to tip, not that they dont do their job but if you tip, you get well taken care of.
Tsoares
you don't have to tip, we tipped at the restaurants, our excursions, the drivers and housekeeping at the end of our stay.
hopp
Is this all-incusive?5 answers
I mean, is the buffet included?
3 years, 40 months ago
Sam
Yes there is a buffet as well as a la carte restaurants, all part of the all inclusive.
CCGreg
Yes, everything it's included. Food & drinks (alcohol too). Buffet and 4 restaurants.
You are going to enjoy.
gcamacho
This resort is all inclusive. Food, drinks, shows, everything. Tips are even included.
ShoreNuff
Yes...EVERYTHING is included....except services at the spa and if you choose to purchase more expensive wine at dinner...all other food is included, even the restaurants that require reservations.
Momof3fromCA
yes, the buffet is where you eat other than the restaurants, for breakfast and lunch or the snack bars.
hopp
How is the Jaguar Club?2 answers
3 years, 37 months ago
Jess
The Jaguar club tends to be fairly well rated and a popular place to hang out in the evenings for drinks and a fun time dancing the night away.
JeannieCC
Dated
Old
Dancers are "eh"
Drinks are terrible
Betty66
Barcelo Maya Colonial Beach is where I'm staying on June 10th-17th & My question is there any water skiing available where I'm staying @2 answers
3 years, 37 months ago
Boston MA USA.
I've never seen anyone water skiing in Mexico. I would imagine this would have to be set up with a private company with no association to the resort.
CCGreg
I have never been water skiing on an ocean before - it seems a bit rough to me. If it exists, you should search Expedia for Day Adventures in Puerto Adventuras (the area). The area itself is very dry and there are no lakes.
UpperEastNYC
can i surf in front of hotel and get board...not windsurf3 answers
I'm looking to bring a surfboard or rent one and would like to actually surf waves in front of the hotel is there surf in April...im booked anyway.?
3 years, 36 months ago
santa fe
This resort does not have surf boards for rent. As for whether you can surf off of the beach, you would need to contact the resort directly as this can change depending on the time of year.
JeannieCC
No, waves are to small...
Maya2017
No good surf. I got just about enough swell to use a paddleboard on the reef about 100 yards offshore.
RKLA
Wedding for just the bride and groom no guests?3 answers
Has anyone done this? Jyst an intimate wedding for 2? At Barcelo Maya Colonial & Tropical Resort
2 years, 36 months ago
Louisiana
I'm sure it has been done and can be arranged. However, you'll want to check with the hotel's wedding coordinator about the pricing and arrangements.
CCGreg
Saw a few intimate beachside weddingset up for 2 as well as 50. They do a good job. It is a resort so not 100% private but people leave you alone and the service is Mui Bueno!
Traveler2k17
There were numerous weddings during our week there and all were gorgeous.
Jozanne
We are bringing 3 families to Barcelo Maya Tropical and Colonial. My daughter has 3 children. Why can I not get a third child (baby) booked?2 answers
We are bringing all our children and grandchildren to Barcelo Maya Colonial and Tropical in July. My daughter has 3 children (one of which is a baby less than a year old). Why can I only book 2 children???
2 years, 36 months ago
MIZRIZ
Please contact a sales agent for assistance at 1-800-915-2322
StevieCC
They refuse to guarantee a room with 2 beds. Or a room with 1 king.
Betty66
They only allow 4 people max in a room. Either 2 adults and 2 children, or 3 adults. Try calling an agent and having them book a "Family" room. I just came back and I had my 4 and 1 year old. It was great and very family friendly! Have fun.
BeeBeeNew
Is this hotel wheelchair accesible5 answers
2 years, 36 months ago
Oklahoma
Yes, everything is low ground, also they got carts that can im sure help the disabled person out
Tsoares
yes
gcamacho
Yes very much so. Everything is flat with wide walkways. There were a few people in wheelchairs when we were there
Cuckoo
It is very well thought out. Even the Colonial Pool has a wheelchair accessible grade.
They have at least two beach wheelchairs at watersports, which a guest said she used for an hour at a time when booked.
RKLA
Yes. We never needed to go up any stairs however it could be difficult to get in the tub/shower combo in the room.
Towntraveler4
is alcohol included in the all-inclusive?5 answers
Do I have to pay for drinks?
2 years, 35 months ago
Philadelphia
Alcohol is included, however for more premium/top shelf brands, additional charges may apply.
JeannieCC
Yes it is included but you have to request the brand alcohol like Jose Cuervo. Some places did charge for the better liquor (aka the restaurants that require reservations).
soulkids
Drinks are included. You have to pay for an upgrade to get premium liquor. I never have, beer is beer and if you want the drink stronger have them put another shot in. They gave us a couple of premium drinks at Mayan bar with no charge.
Kuhnie
No! I enjoyed many mai tais on the trip as part of my stay. We didn't pay for anything unless we went into a shop and purchased it.
SSM97
Alcohol is included at no additional charge, Take or buy a bigger cup and they will fill it.
ShoreNuff
Floating Coolers5 answers
My husband and I like to float by the beach in our floating chairs and drink water/beer. However, we hate to have to get out of the water to get another drink. Are floating coolers allowed on the beach water? I understand that the pool areas are out of the question, I am asking about the ocean/beach. Can we brink a floating cooler and keep beer/water/ice with us while floating?
2 years, 35 months ago
Thirsty in Fort Woth Texas
Thats a great idea. I don't see why not, as long as it is inflatable.
CCGreg
The water was a bit rough for just floating...I did not see anyone with a floating cooler so not sure if it is allowed. I did see many people with their own YETIs and bartenders did fill those up.
soulkids
They discourage the use of any disposable Styrofoam type. Very eco-conscious - no straws etc. There's turtles and other marine life right off the beach. Saw lots of people using insulated 32oz growlers instead.
RKLA
Absolutely! We didn’t have any problems bringing things into the the ocean or beach
sarastyr
Not a good idea at all.
PSU1
Are there adult only areas? Like pools and some beach areas5 answers
Are there adult only areas? Like pools and some beach areas
2 years, 35 months ago
johnny
This resort is family friendly. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
The Maya Palace is adult only but you have to stay there to have access.
soulkids
There is an adults only pool area
Jason2010
Yes there are 2 adult only pool areas
Cuckoo
There is only one adult only pool and it is small and not close to anything. The beach and other pools are not adult only. There are lots of kid areas. If u don’t want to be near a lot of kids I recommend the caribe or beach section! We found that area to be less kid crowded!
ColoradoKandice
Resort credit5 answers
I have just booked the Barcelo Maya Beach & Caribe - All-Inclusive. Where can I see the credit that available to me?
Up to $1,000 in Resort Credit for discount coupons that can be applied toward the purchase of different services & products within the resort. (see booking documents for details)
2 years, 35 months ago
Minh
For more information on this, please call in to 800-915-2322 to speak with one of our beach experts.
JeannieCC
I didn't have any credits on my reservation, but I'm sure they'll explain to when you check in.
Make sure to reserve your dinners as soon as possible.
Maya2017
They will give them to you when you are there, but it kind of a joke. It a book that says 15% off at the spa, or 10% off at a store. I don't know where they come up the the $1000 in savings.
BeeBeeNew
The Resort Credit is in the form of discounts that can be used at the resort. The discounts (40%-10%) vary depending on the activity. From what I can remember the 40% discount is good for bookings (upgrades, specialty dining experiences, etc.), 25% off spa services (and the dolphinarium, i think), and 10% off at the boutiques/stores within the resort. The only discount that we used during our stay was the 10% off when we bought merchandise to bring back home with us.
anfairchild
It's a credit off extras when you arrive for example: 25% off WiFi or Bowling, 40% off Spa services and so on, with a maximum credit of $1000.
RKLA
Are the beds comfortable?5 answers
After many vacations with beds that are so firm and no different from sleeping g on the floor, this has become a major concern for me. Are they somewhat cushy? Thanks
2 years, 34 months ago
Denver, Co
The beds at this resort are going to be your standard hotel beds. Comfort levels are completely dependent upon personal preference.
JeannieCC
They are very firm
Katt86
We loved our bed! It was very comfortable.
Homesteaders2017
The beds are very comfortable, but I suppose it would depend on what type of mattress you prefer. This bed was not firm
Jason2010
Beds are comfortable but damp from humidity
Cuckoo
is lobster offered in the all-inclusive5 answers
is lobster offered in the all-inclusive
2 years, 34 months ago
california
The resort offers many options for food. Please check with the resort directly for the most up to date information regarding food selection. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
We had lobster at the koyo habachi restaurant as part of the all inclusive. But did not see it on the menu anywhere else. Did not dine at the seafood restaurant so can't be positive it's not there
Jro1971
Yes! I was there for a week and had lobster 3 different times 3 different ways.Once at the seafood restaurant, surf and turf at the Japanese restaurant, and once was at the buffet. They were serving them cold and I don't like it that way, so I just requested them to grill up a couple and bring them to the table. YUM
BeeBeeNew
You can get lobster if you stay at Palace and dine at the Caribe Restaurant Ala-cart.
ShoreNuff
Not in the buffet. It may be in the restaurants but they are very hard to get reservations at.
TMOUSC
If you stay 7 nights and only get 4 tickets for the speciality restaurants, can you purchase additional nights or would you only have the buffet?5 answers
2 years, 33 months ago
Barcelo Maya Colonial
Generally this would mean you would only have the buffet for nights for which you do not have a ticket. The resort may or may not allow you to purchase additional nights, please contact the resort directly for availability.
JeannieCC
yes
gerakl
I don't think you can purchase additional tickets but the buffet is very diverse. They had much of the same each day but also swapped things up. One night they had a sushi bar. Another night they had lasagna and other Italian dishes.
SSM97
You cannot purchase more Ala-cart, but the buffet food is so good with huge variety you will not miss Ala-cart. If you want Ala-cart every night book rooms at the Palace.
ShoreNuff
You can ask them when you check in and can usually get another night at the restaurants. The Buffet will be fine for the first night, and maybe the second, but you have to get to the reservation desk soon to make those.
Stewy5
What food did they have at the buffet?5 answers
2 years, 33 months ago
Sydney
every night has HUGE VARIETY...always choices of chicken, beef, pork,
seafood for main dishes including Pasta dishes made to order.
Huge salad bar.....Huge desert bar....Huge bread bar
Several nights we had Grilled lobsters (1-2 lbs) Grilled shrimp 5-6"
You'll love it
joeya
well that's a tricky question, breakfast, eggs anyway you want, several meat items, bacon, sausage, fruit, cereals, doughnuts. Lunch several meat items, chicken pork, hamburgers, and depending on the day, pasta, rice, Mexican fare. Dinner once again several meat items, potatoes etc., see lunch items. all meals had numerous pastries,
Chardon
The resort offers many options for food. Please check with the resort directly for the most up to date information regarding food selection. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
This is what I remember, but I am sure there was more:
Breakfast served scrambled eggs, bacon, sausage, pancakes, waffles, French toast, crepés, chilaquiles, refríed beans, fruits, oatmeal, cereal, yogurts, juices, omelettes to order, fried eggs, hash browns, breakfast, potatoes, doughnuts, breads breakfast pastries.
Lunch:
Soups, Nachos, grilled steaks, grilled chicken, beans, rice, hamburger sliders, hamburgers, hotdogs, fish filets, fried fish, sweet plantains, French fries, stuffed jalapeños fried, mozzarella sticks fried, pizzas, fruits, potato salad, green leaf salads, chicken salads, breads desert cakes of cheesecake, sponge cake, flan, soft serve ice cream.
Dinner: each night had a theme of Asian, Mexican, American or Italian
Sushi, grilled T-bone steaks, grilled chicken, grilled pork, broiled fish, soups, pasta bar with a variety of ingredients to cook to order pastas, pizzas, focaccias, hamburger, hotdogs, French fries, mozzarella sticks, green beans, mashed potatoes
Jason2010
Pasta, salad, burgers, soup, tacos
Mali64
Are there crablegs at any of the buffets or the al a cart restaurants?5 answers
2 years, 33 months ago
Anne
The resort offers many options for food. Please check with the resort directly for the most up to date information regarding food selection. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes
LJPM
We were at 5 of the a la cart restaurants and did not see crab legs on the menu, but there were 2 restaurants that had lobster. We only had the buffet for 2 nights and there weren't crab legs there either.
Shreck
Buffet nights had themes, Tues was seafood galore....see photo
Traveler2k17
I do recall seeing crab legs. They have anything and everything you can think of, catering to all nationalities.
Homesteaders2017
forecast states rain the whole week, is this rain that goes away and the sun comes out?5 answers
2 years, 33 months ago
Chicago
Weather can be quite unpredictable, however it does tend to be more like tropical showers where it will rain for smaller periods of time. This can vary, of course, but small showers throughout the day are typical.
JeannieCC
It rained a couple times while I was there, but it didn't last long a all. There was one day that was pretty cloudy, but it was still super warm, which made it perfect for swimming in the pool or ocean! Both the pool and ocean were really warm and just perfectly relaxing! Even when the sun wasn't out all day! I would say you have nothing to worry about.
sunandsand101
Yes. It poured buckets one morning, but by noon the sun was out and everyone was back at the pool. I wouldn't worry about the forecast.
Shreck
Hi. We were there from 6/6-6/10. The forecast showed rain each day and I was very upset. We had one evening of rain, a passing thunderstorm, which was no problem. All of the other days were beautiful with a few passing (and welcome!) clouds here and there. Enjoy!!
Lmanper
yes
AmandaPanda13
Check in Barcelo Maya Colonial/Tropical5 answers
My reservation is for the Barcelo Maya Colonial/Tropical. Thus, in which one do I need to check in?
2 years, 33 months ago
framos74
The Tropical and Colonial sides share a lobby, so this is where you would go to check-in and be directed towards your room.
JeannieCC
We didnt know either. When we got there the bell hop came to the van and checked his list. He then sent us to the Tropical. No Problems.
ssep
The bell boys have a list with names of guests for both hotels. The two lobbies are 5 minutes from one another. We first arrived at the Colonial and saw on the list that we were placed in Tropical, so we just had to travel for a bit longer and that was that.
AliG14
Same check in location. Resort. Is very large. Wear comfy shoes.
Traveler2k17
The representative you meet at the airport will have you on his list and he lets the van driver know where to drop you off at. The bellhop also has a list of all of the guests staying at the Barcelo Resort, so even if you accidentally get dropped off at the wrong hotel, he can take you to the correct one.
Homesteaders2017
Sleeping arrangements5 answers
Are there room combinations with a king bed and day bed or do only the rooms with the 2 double beds have the day bed option?
2 years, 32 months ago
Memphis, TN
The bedding type should not be a factor, they have pictures of rooms with double beds that also carry the sofa/day bed.
CCGreg
All rooms have a day bed
BeachLover804
We had a superior room which had a king size bed and a nice sized couch. I'm not sure about the other rooms though.
frugalcouple
My wife and I had a king bed with a day bed, my daughter in an adjoining room had two double beds.
szut
Its a king bed and a day bed/couch in the room no matter if King or 2 Double beds.
Stewy5
If we are asked if we would like to upgrade to premium while checking in, how much more is that?5 answers
2 years, 32 months ago
New Orleans, Louisiana
This is subject to change, the resort will advise of pricing at the time of offer.
JeannieCC
While the prices may change, when we went it was $25 per person per day. This is to upgrade to premium service, not premium rooms. Upgrading to premium rooms costs more (don't know how much), but it looks like premium rooms are just a bit larger, but overall the same as regular rooms.
AliG14
They won't ask. Don't worry. Even the Jr suite at the least expensive hotel is amazing.
ShoreNuff
I believe it was $110 per night for two people.
MichelleSlabicki
We asked others about premium and everyone says it's not worth the money, same room, just on the opposite side of the hallway.
Beachbum9876
Do people typically worry about vaccinations when traveling here?5 answers
2 years, 32 months ago
US
No but you can check with the CDC or your doctor.
CCGreg
No. Mui Bueno . I've gone on missions trips to Mx. And other Latin countries. This was safe. Clean. Stay on the resort or use a travel company if going to a off site activity with a group.
Traveler2k17
For adults, we don't usually worry about vaccinations. For our kids (we have twin 15 month old boys), we made sure they had hep A, mmr, and varicella before traveling to mexico. Hope that helps!
anfairchild
no.
AmandaPanda13
No. We have traveled a lot to Jamaica and Mexico and never worried about vaccination.
ChemAnalyst1
transfers from airport?5 answers
Are airports transfers included?. This is not posted on the site.
2 years, 32 months ago
Steve
Yes I paid for it.
Mrodphoto
No, we used Amstar and worth it. Nice van ride in and bus ride out. Clean and AC. 1hr trip. Worth it!
Traveler2k17
No. It is not included. Add it to ur travel plans when booking ur trip. It will be cheaper and less to worry about once u land
Jessd72
When we purchased the package, it gave us an option to add on airport transfers for about $60 a person.
frugalcouple
I don't believe ground transportation is included. For a nominal fee transportation can be arranged.
szut
is the resort and the surrounding areas safe to tourists5 answers
with all we hear in the news we are concerned as to the safety of tourists in this particular region of Mexico. None of the safety related questions and answers date newer than 6 years ago, how have things changed?
Also are there shuttle services from the airport to the resort? or to the attractions in the area? Or should one rent a car, and what does that involve?
2 years, 32 months ago
mark
Cheapcaribbean does not sell car rentals but can assist with setting up a shuttle service.. Quintana Roo and resorts within the state are very safe and they go to great lengths to ensure that tourists are protected.
travel.state.gov has this to say:
Quintana Roo (includes Cancun, Cozumel, Playa del Carmen, Riviera Maya, and Tulum): No advisory is in effect. However, U.S. citizens should exercise caution when traveling south of Felipe Carrillo Puerto or east of Jose Maria Morelos as cellular and internet services are virtually non-existent.
CCGreg
Yes it is totally safe, recommend going out to eat.
Mrodphoto
It is as safe as a big city. Be smart, travel with tour group or resort sponsored venues. Many to choose from. Mui Bueno!
Traveler2k17
When I booked our trip on cheapcaribbean.com, an option was to add transportation from the airport to the resort for an additional fee. Could do a private van or a group bus. I did the bus because it cost less. Best decision I made. They warned us bout the vendors inside the airport and gave clear instructions on what to do from the time you leave the plane to find them. Amstar was the company. They had a rep on site at the resort to arrange excursions and transportation back to the airport. Very legit, very professional. We traveled with our 10 year old son and felt very safe. And I'm the leery type.
SSM97
The resort is very safe! It is actually quite large too (5 barcelo resorts in one - maya palace, maya tropical, maya colonial, maya caribe, maya beach). Each of the individual resorts have their own buffets, pools, water parks, a la carte restaurants, but as a guest to one of the resorts, you have access to the others (with some restrictions). There is a shuttle that runs through all of the resorts so you do not need to walk (it's quite a hike from one end to the other).
As far as I know the hotel does not supply shuttles between the airport and the resort, but they may be able to accommodate. We personally used the cheap caribbean travel site for all of these reasons, and therefore the transportation for excursions would also be included.
anfairchild
Is shuttle service included in price to go to Barcelona maya colonial5 answers
2 years, 31 months ago
Houston, texas
No, you have to add it. It is nearly an hour's drive to the resort from the airport and cabs are pricey, so hire a round-trip service for half the cost. Worth it!
JM63
No, use Amstar. Professional, easy and safe. Worth the money. It is 1hr away!
Traveler2k17
No. You have to secure a shuttle service in advance or just hire a taxi or something at the airport (more expensive). We were a family of 4 and it would have costed us $150 round trip to and from resort to Cancun Airport. We decided to rent a car which costed us ~$300 total. Overall saved us some money and was more comfortable and we had our own pace.
BeachLoverCouple
Shuttle service is additional.
Cabanaboy
No, there is no complimentary shuttle. The resort is about an hour shuttle ride south of the airport. We used US Transfers shuttle service.
NorcalRes
Does the all inclusive include international drinks as well as domestic?5 answers
2 years, 31 months ago
Maryland
Please check with the resort directly for the most up to date information regarding drink selection. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
All alcohols are included. If they have it on the shelf, it is included. But don't know what kind of international you mean, they definitely don't have every thing imaginable.
BeachLoverCouple
Most drinks are included but there are many that you have to pay for...and they are not cheap. I bought two Sapporo beers and they were $8 each
Jessd72
There were just two kinds of beer, but all sorts of liquor.
Cabanaboy
I drank mai tais and they were included. So were pina coladas. They said domestic drinks were included so I wasn't sure if drinks with rum would be, but they were. As far as beer goes we only drank Modelo and Corona.
SSM97
What is the address?2 answers
2 years, 31 months ago
Anna
Ctra Federal Chetumal, Km 266.3 Quintana Roo 77750
CCGreg
Been to Mexico before stayed at the Royalton. Great hotel dining option unlimited staff great. Food great
Unhappytraveler1
Google.com
ShoreNuff
Carretera Chetumal-Puerto Juarez
Km 266.3, 77750 Playa del Carmen, Qroo, Mexico
Jason2010
What to bring (water/cash)5 answers
Should I pack water bottles (if water is unsafe) or are they available there? Also, does the resort accept american money?
2 years, 30 months ago
L
They provide water bottles. They accept American money.
RoseDawson
No water bottles needed they give you bottle water as much as you want.
joeBB
The resort has water bottles. You may also go to the foreign exchange within the airport if you would like to change currencies. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
No bottled water required. All water (including ice) is filtered, and there are plenty of bottled waters provided. I've been home from there for 6 days now, and no issues so far!
We tipped in American money, and there were no complaints.
Meeeeeee
Most shops and restaurants at the resort either took credit cards or charged to your room. We went on an excursion and tipped our guide in American dollars. Our resort was all inclusive, so they gave you bottled water anytime, and also stocked our room fridge with bottled water, canned soft drinks, and some cold Corona. They had a cooler of bottled water in the van we took on our excursion, too. I don't think they drink the water there, either. If you plan to go out on your own, you might want to take some water with you just in case you don't see any bottles available.
SSM97
How's the cell service (AT&T) at the resort?5 answers
Just curious if you get any signal with your cell phone at the resort. I have AT&T and I'm supposed to be able to use it in Mexico.
2 years, 29 months ago
Kuzzie1
I was able to get service almost anywhere on the resort. Had a better signal in the room or lobby area or dining. We have verizon.
Rooker
I have at&t & didn’t gave to do NOTHING when we landed. I called my carrier before coming and as long as you have the unlimited package, nothing changes. It’s best to download the app called WhatsApp also just in case. Hotel does have an option to purchase Internet service for each day. It’s cheaper to purchase for your stay versus daily. You can connect to devices only. Service is pretty good
Colora
I have AT&T as well, and I had near perfect service!
frugalcouple
I didn't have a cell phone but my daughter and son in-law did. They are on ATT and didn't have any problems
szut
I have AT&T prepaid with roaming in Canada/Mexico and I had 3-5 bars at the resort and across the Riviera Maya (Cancun to Tulum), no issues with services (sometimes I get worse service in NH and VT)
Nathan66
cell phone coverage - t mobile5 answers
i have t mobile international. how is coverage at this resort ??
2 years, 29 months ago
Nw
Wifi is almost non-existent
DawnMarie
Great coverage on the resort switches to telcel
Youngandtraveling
not very good. buying the wifi helps tho.
AmandaPanda13
very slow....
Zloc75
I don't know about T-Mobile but our Verizon phones worked great!
ColdinIowa
Is there Miller lite there5 answers
2 years, 29 months ago
Minnesota
Didn't see it. A lot of tecate and corona
beachprof
They have corona in cans in the room and modelo on tap at the bars
Eric1994
No. Corona and Modelo. Don’t know about the Premium portion of the resort.
Beachy33
Have not saw that. Corona on cans & tap and one other. Not sure It’s best to purchase the beer you like at one of the stores before you get to the hotel
Colora
No Miller Lite. Corona cans in room, Modela at bars.
Dale456
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Contact our Customer Support team.
Room Information
Barcelo Maya Colonial & Tropical - All-Inclusive features 960 guestrooms located in five, three-story buildings. Rooms come equipped with balconies overlooking the lush gardens, daily stocked mini-fridge, ceiling fans, satellite TV and safe-deposit boxes. Junior Suites afford greater square footage and suites provide enhanced amenities.
A tropical rainforest surrounds the resort with over a mile of a private, white sandy beach.
Resort is mega-sized of fun - you have access to Barcelo Maya Beach and Barcelo Maya Caribe.
The swim-up bars at the pools will likely be your favorite go-to bars during the day.
Lively entertainment at night - theatrical shows and live music keep the party going.
Activities like an 18-hole mini golf, 4-lane bowling alley and video games at Strikers.
What We'd Change
The 45 mile trek from the airport is a bit much, but the pools, kid's club and water park for kids up to age 12 more than make up for it.
Why You Should Go
Located in Riviera Maya, you're just forty miles from the airport. A fruity cocktail awaits you.
Pack your water shoes - so many bright colored fish and turtles to see in the ocean.
The fitness center is modern and updated with the latest equipment.
The Dolphinarium is just off the beach and includes acrobatics + dolphins.
You can take a public shuttle to Tulum, Akumal or Playa del Carmen - it's cheap & fun exploring.
Available Amenities
Tour Assistance
Beach
Volleyball
Business Center ($)
Babysitting/Child Care ($)
Children's Activities
Children's Pool
Concierge Services
Conference Facilities ($)
Cribs Available on Request
Currency Exchange
Daily Maid Service
Fitness/Exercise Room
Kayaks
Kids Club
Laundry Services ($)
Nightly Entertainment
Playground
Roll-Away Bed (on request)
Room Service ($)
Snorkeling
Swimming Pool(s)
Windsurfing
Poolside Bar
Dry Cleaning Services
Basketball
7 Bars/Lounges
Darts
8 Restaurants
Porter/Bellhop
Nightclub
Shopping
Multilingual Staff
Catering
Massage ($)
Elevators
Spa ($)
Catamarans
Wedding Services ($)
Hammocks
Sauna ($)
Steam Room ($)
Honeymoon Packages ($)
Aqua Aerobics
Beach Volleyball
Beach Towels
Pool Towels (complimentary)
Loungers at Beach and Pool
Free Parking
Car Rental Available ($)
Dive Shop ($)
Gift Shop ($)
Fishing ($)
Banquet Facilities ($)
Nearby Excursions & Attractions
Bars and Nightlife
Beach
Dining
Dive Shop(s)
Golf Course(s)
Helicopter/Airplane Rides
Jet Ski Rentals
Mayan Ruins
Medical Facilities
Motor Boat Rentals
Nightlife
Parasailing
Scuba Diving
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
Barcelo Maya Colonial & Tropical - All-Inclusive
Ctra Federal Chetumal, Km 266.3
+52 984 875 1500
Hotel Description
Barcelo Maya Colonial & Tropical
The resort's impressive landscapes with a rain forest on three sides and over a mile of a private beach that hugs the clear, turquoise waters of the Caribbean Sea make this an epic paradise. If that's not enough, their overarching concept - stay at one, play at five - will blow your beach hair back. Just a few sandy steps from the beach are shimmering blue pools - 10 in the complex - where you'll easily find a lounge chair and a cocktail, of course. Head to one of the three water park for slides, splash pads and the coolest thing ever - a surf pool. Before you leave the 24-hour, all-inclusiveness of this escape haven, make sure you hit the 33,000-square-foot U-Spa for a stress-smashing treatment. The family is bound to fall in love with you a little bit more when their flip flops hit the deck at this palatial escape.
Guests may enjoy dinner at the specialty restaurants using tickets, based on
the length of their stay:
3 nights, 1 tickets
4-5 nights, 2 tickets
7 nights, 4 tickets
8 nights, 5 tickets
9-10 nights, 7 tickets
11-12 nights, 8 tickets
13 nights, 9 tickets
14 nights, 10 tickets
Get MORE from your getaway to Barcelo Maya Colonial & Tropical. Now through the end of 2020, guests staying at a Premium Level room will get these additional perks exclusive to CheapCaribbean customers:
Free private cocktail party
DINING
The buffet is filled with a variety of flavors, where you can nosh comfortably indoors (with a chillin' A/C). For sea breezes, the grill just off the beach is a casual spot for leisurely lunches or early dinners. For those seeking something more formal, you'll want to reserve a table at the Japanese, Italian or steakhouse restaurants. It's stay at one, play at four, so you might as well dig in.
Colonial International Buffet Type: Buffet Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3pm;
Dinner - daily, 6:30pm-10pm Description: International buffet with a variety of options throughout
the day. *Buffets available at Beach, Caribe & Tropical.
Dress code: Casual
Snack Bar & Grill
Rancho Grande
Type: Grill Hours: Snacks and lunch, daily - 10:30am-6:30pm.
Capitan Morgan
Type: Grill Hours: Snacks and lunch, daily - 10:30am-6:30pm.
Miriachi
Type: Grill Hours: Snacks and lunch, daily - 10:30am-6:30pm.
Palmeras
Type: Grill Hours: Snacks and lunch, daily - 10:30am-6:30pm.
Specialty Restaurants
Mexico Lindo
Type: Mexican Hours: Dinner - daily, 6pm-10pm. Description: Mexican cuisines. Dress code: Semi-formal dress code. Men should wear long pants and closed-toe shoes. Beach attire is not permitted.
La Fuente
Type: Spanish Hours: Dinner - daily, 6pm-10pm. Description: Spanish cuisines. Dress code: Semi-formal dress code. Men should wear long pants and closed-toe shoes. Beach attire is not permitted.
Mare Nostrum
Type: Seafood Hours: Dinner - daily, 6pm-10pm. Description: Seafood cuisines. Dress code: Semi-formal dress code. Men should wear long pants and closed-toe shoes. Beach attire is not permitted.
Kyoto
Type: Japanese Hours: Dinner - daily, 6pm-10pm. Description: Japanese cuisines. Dress code: Semi-formal dress code. Men should wear long pants and closed-toe shoes. Beach attire is not permitted.
Capri
Type: Italian Hours: Dinner - daily, 6pm-10pm. Description: Italian cuisines. Dress code: Semi-formal dress code. Men should wear long pants and closed-toe shoes. Beach attire is not permitted.
Sante Fe
Type: Steak House Hours: Dinner - daily, 6pm-10pm. Description: Grilled steak and meats. Dress code: Semi-formal dress code. Men should wear long pants and closed-toe shoes. Beach attire is not permitted.
Tokoyo
Type: New Japanese Hours: Dinner - daily, 6pm-10pm. Description: Modern Japanese cuisines. Dress code: Semi-formal dress code. Men should wear long pants and closed-toe shoes. Beach attire is not permitted.
La Trattoria Ristorante Italiano
Type: Italian Hours: Dinner - daily, 6pm-10pm. Description: Modern Italian cuisines. Dress code: Semi-formal dress code. Men should wear long pants and closed-toe shoes. Beach attire is not permitted.
All hours are subject to change.
BARS/NIGHTLIFE
Find your cocktail of choice - fruity and frozen, ice cold beer or mixed and shaken - at any of the bars around the resort. Pool bars, lobby bar (open 24 hours), cigar bar, theatre bar or hit the disco for some late night jamming.
Beach Bar at Barcelo Maya Beach
Daily, 9am-midnight.
Caribe Lobby Bar at Barcelo Maya Caribe
Daily, 9am-midnight.
Puebla Lobby Bar at Barcelo Maya Colonial
Daily, 9am-midnight.
Tequila Lobby Bar at Barcelo Maya Tropical
Daily, 9am-midnight.
La Cantina Cigar Lounge at Barcelo Maya Tropical
Daily, 5pm-1am.
Two bars in Kukulcan Theatre
Daily, 5pm-1am.
Two bars in Palenque Theatre
Daily, 6:30pm-midnight.
Four Swim-Up Bars at Main Pools
Beach, Caribe, Colonial & Tropical. Daily, 9am-7pm.
El Cielito Pool Bar
Quiet pool. Daily, 9am-7pm.
24-hour Sports Bar
Buffet service - daily, 6am-11am (light breakfast) & 11am-6am (buffet and snacks.)
BEACHES AND POOLS
Six glistening pools with shallow areas for the kiddos, semi-Olympic pools, pools for adults and areas around the pools with hammocks, ping pong, foosball, and more. But, it gets better - for an additional fee, the whole fam can splish-splash at the Pirates Island Water Park, where you not only have slides, but also Surfing pool that gives you the real effect of riding the waves. And to top off this sunny paradise - you're on one of the prettiest beaches. Beach lovers - you've got it all here, plus some.
SPORTS/ACTIVITIES
Water
Sailing
Kayaking
Introductory scuba lessons in the resort pool
Snorkeling
Water polo
Windsurfing
Available for an additional charge:
Motorized water sports
Scuba
Land
Fitness center
Mini golf
Soccer
Beach volleyball
Tennis
Basketball
Darts and archery
Pool tables
Paddle Tennis
Golf
Guests of Barcelo Maya Colonial & Tropical - All-Inclusive have access to 18 and 9-hole
golf courses in Puerto Aventuras and Playa del Carmen.
INTERNET
Internet access is available in both rooms and public areas for an additional
charge.
SPA SERVICES
Barcelo Maya Colonial & Tropical - All-Inclusive offers a full-service spa for the relaxation and
rejuvenation of your mind and body for an additional charge. Services include:
Massages
Body treatments
Flotation therapy
Facials
Salon
WEDDING/HONEYMOON
Wedding packages are available at Barcelo Maya Colonial & Tropical - All-Inclusive. All
packages include the services of a wedding coordinator, as well as options for
catering and special amenities for the bride and groom. Please contact the
resort directly for more information.
CHILD CARE
The resort offers activities for children aged 4-12 at the Barcy Club,
providing a fun activity program and qualified staff to look after them.
The Barcy Club is open daily, 9am-5pm. Babysitting available for a
fee.
Games and activities
Movies
Beach volleyball
Dance classes
Water park
ADDITIONAL INFORMATION
Location
Barcelo Maya Colonial & Tropical - All-Inclusive is located on the Mayan Riviera, 15 miles south of
Playa del Carmen, 40 miles south of Cancun International Airport (CUN) and 20
miles north of the Tulum Ruins, near Xcaret and Xel-Ha.
Check In/Check Out
Check-in: 3pm. Check-out: noon. Minimum age for check-in is 21. All guests are
required to leave a credit card voucher or cash deposit of $200 for each guest
13 years of age or older.
Tax Payment
The government has approved a new tax for visitors visiting the Cancun and Riviera Maya area. The resort reserves the right to collect this new tax to all visitors at the front desk. This tax will be a flat fee of $25.34 pesos (approx. $1.35 USD) per room per night. Please be mindful of the fluctuation of exchange rates, as this exact dollar amount may vary.
Minimum Age
Minimum age for check-in is 21.
All guests are required to leave a credit card voucher or cash deposit of
$200 for each guest 13 years of age or older. Guests with the same family name
may use one credit card or deposit. Each guest with a different last name in
the room must supply their own credit card or cash deposit. Credit cards issued
to any person other than the actual guest (i.e. parent, spouse, etc) are not
accepted in Mexico.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and
Costa Rica may put limits on the use of motorized water sports and loud
music.
SPRING BREAK POLICY EACH & EVERY GUEST 16-23 YEARS OF AGE (student/youth) will be required to sign a responsibility letter agreeing to leave the hotel if any disruption occurs (regardless of parent/chaperone). Chaperone is required to sign responsibility letter. EVERY guest between 16-23 years must leave a credit card voucher or cash deposit of $500 per person to be returned at check-out, if applicable. All guests are required to wear wristbands, if lost the cost is $500. There is a zero tolerance Policy.
Please note the legal drinking age in Mexico is 18. All guests under the age
of 18 will be given a wristband that will prohibit them from being able to
drink on property at restaurants, bars and disco. All guests are required to
wear wristbands throughout their stay. A lost wristband will incur a large fee
to replace (no exceptions). There is to be absolutely no exchanging of
wristbands between guests or guests will be asked to leave the hotel
immediately.
All hours, fees, amenities, information and services are subject to change
without notice.
