What We Love
- A tropical rainforest surrounds the resort with over a mile of a private, white sandy beach.
- The swim-up bars at the pools will likely be your favorite go-to bars during the day.
- Lively entertainment at night - theatrical shows and live music keep the party going.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- You can take a public shuttle to Tulum, Akumal or Playa del Carmen for cheap and fun exploring.
- You have access to sister resorts.
Resort Details
- Various Lounges/Bars- 2 Lobby Bars
- 2 Theatre Bars
- 2 Poolside Bars
- 1 Discotheque - Various Restaurants- Colonial Restaurant, Buffet style
- Tropical Restaurant, Buffet style
- Mariachi Grill, Offering lunch and snacks
- Palmeras Grill, Offering lunch and snacks
- Mare Nostrum, A la carte restaurant offering seafood
- Kyoto, A la carte restaurant offering Oriental cuisine- Santa Fe, A la carte steak house
- Capri, A la carte restaurant offering Italian cuisine
Dress code: Semi-formal. No Shorts, no t-shirts, no sandals.
- 24-hour front desk
- Accessible facilities
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- Safe deposit box†
- Shops and commercial services†
- Package Sea Breeze.
Package Under The Stars.
10 person minimum. Both include marriage license and legal fees. Please contact hotel directly for more details.
† Fees may apply
- Basketball court †
- Billiards †
- Direct access to a beach †
- XEL-HA- ECOPARK
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
11736 reviews
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Nov 19, 2025Worst resort experience I've ever had!
To start, this place is huge and feels like a maze just trying to get anywhere. Our stay came off as a greedy attempt to squeeze every possible dollar out of guests while cutting corners everywhere they could. The food was incredibly bland, the staff seemed unhappy, and as a result most interactions were unhelpful. If you are not a “premium” guest, prepare to be treated like a lower-class citizen. The information desk attendant actually scoffed when we tried to make a dinner reservation. There is no poolside food service, which is strange for a resort of this size. You have to go to a buffet to eat, which means leaving the pool area and putting on shoes and a shirt just for a meal that is not even worth it. The buffet looks good at first glance, but everything tastes flavorless, like they are rationing salt to save money. If you want a towel but are not at your “assigned” pool, too bad. You will need to walk 15 to 20 minutes back to your own resort area just to get one. The room issues made things worse. The hair dryer did not work, and it took over four hours for maintenance to show up after we called. On our last night, the electricity went out in our room. We reported it before heading to a wedding and came back six hours later to find it still broken with no follow-up. When I went to the front desk, they claimed they had offered us another room, which was not true. When I asked to speak to a manager, I was told there was no management on site at that hour. At 2 a.m., they told us to pack up in the dark and move to a room on the third floor. We spent the next 45 minutes using phone flashlights to pack while the front desk attendant stood by watching. We did not get to sleep until 3:30 a.m. It was the worst hotel experience I have ever had. The few positives: The gym was genuinely nice and easily the best part of the stay. The room was clean and the beds were fine. There seemed to be plenty of activities for kids. Overall: Save your money. This resort is not worth it. From the food to the service to the overall experience, you will get far better treatment and value somewhere else.
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Nov 18, 2025Barcelo Colonial
This was our second time staying at Barcelo. Our first visit was for a family wedding and we stayed at Tropical. This time, we stayed at Colonial and booked the Premium package directly through the hotel. The Junior suite was spacious and we had a very nice view of the pool and beach area. The room was clean and the bed was comfortable. There are many restaurant choices and the food is fresh and tasty. Overall, we were very pleased with our stay.
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Nov 13, 2025
One of the Best!
Fabulous stay even though we had some rain and cloudy days. We are discussing a return trip next year to possible check out the Palace.
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Nov 12, 2025
Great Stay
Will be back again. This place was everything I wanted in my vacation. Amazing beach, great food and friendly service.
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Nov 12, 2025
The best hotel and people
The best hotel you can book. Everything is perfect from check in to the check out. Staff is professional, rooms are clean, lots of choices of good food , amazing beach and clean swimming pools. Special thanks to people from security department. They deserve 5 stars handling the problems our drunk son caused. We apologize for that and really sorry for the inconvenience. Thank you all good people from Mexico and hope to come one day again.
- AdvisoryGuests booking Superior room at Barceló Maya Colonial/Tropical or Barceló Maya Beach/Caribe will not be guaranteed to be placed into the hotel they select. Guests will be assigned either hotel based on occupancy at the time of arrival. Both hotels provide the exact same product and guests staying at either hotel have access to the amenities and facilities at both hotels, which are located within the same resort complex.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed