What We Love
- A tropical rainforest surrounds the resort with over a mile of a private, white sandy beach.
- The swim-up bars at the pools will likely be your favorite go-to bars during the day.
- Lively entertainment at night - theatrical shows and live music keep the party going.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- You can take a public shuttle to Tulum, Akumal or Playa del Carmen for cheap and fun exploring.
- You have access to sister resorts.
Resort Details
- Various Lounges/Bars- 2 Lobby Bars
- 2 Theatre Bars
- 2 Poolside Bars
- 1 Discotheque - Various Restaurants- Colonial Restaurant, Buffet style
- Tropical Restaurant, Buffet style
- Mariachi Grill, Offering lunch and snacks
- Palmeras Grill, Offering lunch and snacks
- Mare Nostrum, A la carte restaurant offering seafood
- Kyoto, A la carte restaurant offering Oriental cuisine- Santa Fe, A la carte steak house
- Capri, A la carte restaurant offering Italian cuisine
Dress code: Semi-formal. No Shorts, no t-shirts, no sandals.
- 24-hour front desk
- Accessible facilities
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- Safe deposit box†
- Shops and commercial services†
- Package Sea Breeze.
Package Under The Stars.
10 person minimum. Both include marriage license and legal fees. Please contact hotel directly for more details.
† Fees may apply
- Basketball court †
- Billiards †
- Direct access to a beach †
- XEL-HA- ECOPARK
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
11592 reviews
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Jul 14, 2025Great Stay
Great time. 5th time here. Sargassum was high but later cleared out. Pools were HOT but cool in the morning. Food repetitious, but aren’t all AIs? Great music at the Puebla Bar. Drink tastes were very inconsistent. Activity Personal were engaging and enjoyable to watch.
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Jul 10, 2025Is okay.. the pool is clean and the beach
Check-in was a nightmare — only two front desk agents and a huge line of people waiting. The room was clean and nice. The beach and pool were also well maintained. The food was okay, like most resorts, but making a reservation at the restaurants was another nightmare. We stayed from Friday to Tuesday and were only able to get two reservations. The other days were completely booked, and the woman handling reservations was not helpful or willing to offer other options
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Jul 08, 2025Great resort beautiful beach
This resort was my second all-inclusive resort during our holiday in Mexico. I was super happy with the resort. At night, we enjoyed the animation team performance. They have several restaurants to book for dinner, but buffet restaurant was always open for breakfast, lunch, and dinner. 1. Food I did not have many complaints about the buffet restaurant. It has a great variety in food. I am not a picky eater. The fruits were fresh and tasty. 2. Room The room was outdated, but it was still ok for us. We have everything inside our room. The bed and pillows were comfortable. The bathroom is also spacious. The hot water and amenities were there for us. 3. Swimming pool The swimming pool was amazingly clean and also huge in size. 4. Beach The beach was super amazing. The water, the wind, and the sun were perfect! I loved it so much.
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Jul 08, 2025
Amazing
Our time in the hotel was very pleasant. The staff, the food, the pool were excellent. The bed was very comfortable. We love the plantation of the hotel, workers keep the grass, plants and trees very green.
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Jul 07, 2025
Great resort, but could use some improvements
The resort was beautiful. Beach was fantastic and so many activities. I would say that most places are understaffed there. The buffet was good, but the à la cartes left a lot to be desired. Check in staff wasn’t the most friendly either, but the rooms were nice.
- AdvisoryGuests booking Superior room at Barceló Maya Colonial/Tropical or Barceló Maya Beach/Caribe will not be guaranteed to be placed into the hotel they select. Guests will be assigned either hotel based on occupancy at the time of arrival. Both hotels provide the exact same product and guests staying at either hotel have access to the amenities and facilities at both hotels, which are located within the same resort complex.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed