What We Love
- A tropical rainforest surrounds the resort with over a mile of a private, white sandy beach.
- The swim-up bars at the pools will likely be your favorite go-to bars during the day.
- Lively entertainment at night - theatrical shows and live music keep the party going.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- You can take a public shuttle to Tulum, Akumal or Playa del Carmen for cheap and fun exploring.
- You have access to sister resorts.
Resort Details
- Various Lounges/Bars- 2 Lobby Bars
- 2 Theatre Bars
- 2 Poolside Bars
- 1 Discotheque - Various Restaurants- Colonial Restaurant, Buffet style
- Tropical Restaurant, Buffet style
- Mariachi Grill, Offering lunch and snacks
- Palmeras Grill, Offering lunch and snacks
- Mare Nostrum, A la carte restaurant offering seafood
- Kyoto, A la carte restaurant offering Oriental cuisine- Santa Fe, A la carte steak house
- Capri, A la carte restaurant offering Italian cuisine
Dress code: Semi-formal. No Shorts, no t-shirts, no sandals.
- 24-hour front desk
- Accessible facilities
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- Safe deposit box†
- Shops and commercial services†
- Package Sea Breeze.
Package Under The Stars.
10 person minimum. Both include marriage license and legal fees. Please contact hotel directly for more details.
† Fees may apply
- Basketball court †
- Billiards †
- Direct access to a beach †
- XEL-HA- ECOPARK
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
11668 reviews
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Aug 25, 2025Hotel is beautiful but service was poor
Hotel was beautiful but overall not worth the stay. Staff were super snobby and unwelcoming. Every time we went to eat, we were never attended well once you were sat down at a table. If you wanted a water refills, utensils, etc. you had to get up and get it yourself. We had to the same in the pool and beach not once did we have a staff come take our drink orders. We would need to walk to the bar to place an order ourselves. There was also one night our room was not clean and we were not given an explanation or anything as to why it was not done. Also during our check out they were giving us such a hard time about the pool towels. Not sure if they were doing this to charge us a fee for them but turns out we were right and they did not have the decency to apologize. We did not feel well service during our whole stay. Probably only 3-4 staff interactions were actually good which is very poor for a high quality hotel like this. Will never come back and definitely never recommend to any of my friends and family.
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Aug 19, 2025
Needs to improve overall especially in the food and restaurant sector
Needs to improve on the following 1. Acceptably of restaurants outside of premium class. 2. Need to have friendly bartenders 3. Needs better quality drinks 4. Needs bar service on the beach 5. Needs better mattress and sofa beds there very uncomfortable 6. Needs more activities in the day and night 7. The kids section was terrible no fun and understaffed 8. Food quality in the buffet and the restaurants need to do better. 9. Needs more variety in the buffet 10. Needs better menu options in the restaurant
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Aug 18, 2025Family vacation
Overall we were very happy with the hotel, while our room didn't have any issues the other family that we were with had some minor leaks from the light and mini bar fridge, otherwise all was good.
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Aug 16, 2025
Great vacation, just a little sore
Family had a great time. Enjoyed the whole resort, food, beach,pool, immaculate grounds. The only dislike was the room furniture and TV’s same for the past 20 years. Remodel please.
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Aug 14, 2025Good value makes up for some shortcomings.
Just got back from Barcelo for the first time with my wife and kids (5 and 8) . We previously did Iberostar Lindo and Maya. Things better at Barcelo: Beach (harbor keeps waters calmer, even though sargassum was present which it would be at a lot of resorts in this area), snorkeling, Value (price was better at Barcelo in our case), Rooms (SUPER clean, up to date. Some where and tear staying at Colonial Premium, but overall A/C was excellent and room was immaculate), Room and Pool Locations (closer to the water), Mall (Iberostar didn't have that when we went, or it was closed, and it had extras like mini-golf, bowling, shopping, casino, etc), Coffee machines 24/7 that were conveniently in many places, Free small catamaran experience, access to Cenotes across the street, kids pool (free) was excellent and very convenient if staying at Colonial premium) Things better at Iberostar: Food (both buffets and ala carte), Service for Food and Drinks (service was slow, not well staffed, or not as good at Barcelo), Entertainment shows, Kids Club was WAY better, Partying at the pool was more exciting, the app and information about where to go and what to do, Wave pool + lazy river, free golf cart rides to get you around to other parts of resort faster, distance to airport (15-20 minutes vs. Barcelo 1 hour), Eating at the pool or beach. (there would be service to your beach chair if you'd like) Equal: Pools, Drinks (Barcelo Premium), chair hogs,
- AdvisoryGuests booking Superior room at Barceló Maya Colonial/Tropical or Barceló Maya Beach/Caribe will not be guaranteed to be placed into the hotel they select. Guests will be assigned either hotel based on occupancy at the time of arrival. Both hotels provide the exact same product and guests staying at either hotel have access to the amenities and facilities at both hotels, which are located within the same resort complex.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed