What We Love
- Create a memorable vacay by playing with dolphins at the Dolphinarium.
- Show off your skills in tennis, mini-golf and archery.
- The luscious spa and Kids Club provide something for you and something for them.
Things to Know
- The resort is one hour from the airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- Additional fees apply for some water sports.
Resort Details
- Various Lounges/Bars- Beach Lobby Bar
- Pool bars- Teatro Bar - Various RestaurantsBeach Buffet Restaurant:Specialized in international food, this restaurant offers an exquisite range of dishes that will satisfy guests with the most demanding palates. A magnificent space with stylish decor.
México Lindo restaurant:You will not be able to resist the mouth-watering flavours and aromas of the country’s typical dishes, which respect the original recipes and flavours of each region in Mexico.A reservation is required, subject to availability, restrictions apply.
Rancho Grande Restaurant:This fantastic grill restaurant located in the swimming pool area is an incredible place to enjoy a delicious sandwich or casual buffet without missing out on the action.
- 24-hour front desk†
- Babysitting†
- Beauty shop/salon†
- Car Rental Services†
- Children's play area†
- Free parking†
- Lobby†
- Lounges/bars†
- Luggage service†
- Restaurant†
- 24-hour front desk†
- Babysitting†
- Beauty shop/salon†
- Car Rental Services†
- Children's play area†
- Free parking†
- Lobby†
- Lounges/bars†
- Luggage service†
- Restaurant†
- Room service†
- Safe deposit box†
- Shops and commercial services†
- Wireless internet connection in public areas†
- Convention Centre†
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Choose a wedding package suited to you and your partner for celebrating this very special union. The resort has a team of professional and special services so that everything turns out just as you wish. Please contact hotel directly for details and pricing of wedding packages.
† Fees may apply
- Basketball court †
- Billiards †
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16217 reviews
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Jul 08, 2025Overall a great resort!
Be sure to pre-Book your included Dinner Reservations. The 1st floor Garden view rooms are great for kids, give more room to play and explore the campus.
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Jul 06, 2025Horrible check in experience and restaurant booking
At 4:30pm there was no room with 2 beds (3 adults and a 16 yo) available and the front desk misled us to an upgraded room and check in time was 3pm. However, there was only 1 king bed on the "upgraded room" and a single sofa that didn't turn into a bed. We complained and they gaslighted us in different forms to keep the "upgraded room". We said we didn't want an upgrade, just 2 beds that fits our family of 4. The room with the 2 beds (that also had 2 sofas) was ready at 8pm!! The signs to some restaurant don't exist! We asked about the italian restaurant Trattoria and a staff guided us to Capri restaurant on our first day. Two days later we realized that we were booked at another italian. We had a booking today to Capri and when we got there there was no reservation!! They canceled it WITHOUT informing us. They can't say we can't repeat restaurants because we went twice to the Tokyo Restaurant. Now we are here waiting for a noshow to have dinner. Beautiful beach but is not worth the stress and lack of accountability from staff. There are so many rooms and guests that you will be just another one. They don't care!
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Jul 05, 2025
Stayed at barcelo for 5 days and we’re at the pool and went to some excursions. The service was amazing Irene did amazin
Irene was absolutely the best she took care of us every day! And made sure we always were taken care of! Definitely recommend Barceló such a amazing resort with great service
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Jul 05, 2025
DO NOT WASTE YOUR MONEY – COMPLETE DISAPPOINTMENT AT A “5-STAR” RESORT
I recently stayed at Barceló Maya Beach Resort for a 3-day trip, and it was an absolute disaster from the moment we checked in. I booked this resort based on the glowing 4.7-star reviews and the fact that it’s listed as a 5-star hotel on Google. That rating is completely misleading – I now believe many of those reviews must be fake. This trip was meant to be a special celebration for my friend’s birthday. Instead, it turned into a frustrating, poorly managed experience. Here’s why: • Terrible Transportation: No buggies available anywhere. The only shuttle bus between lobbies runs every 25 minutes, making it extremely inconvenient just to move around the resort. • Faulty Air Conditioning: Our room was hot and uncomfortable. Even after multiple complaints, nothing was done. • Staff Don’t Act on Issues: While the staff were polite, they consistently failed to take action. It felt like we were just being pacified and ignored. • The Food is a Joke: For a resort in Mexico, there was no authentic Mexican food. No tacos. No spice. No flavor. Just bland, low-quality buffet food. The “all-inclusive” option is misleading — it covers only buffet and snack bars. Most à la carte restaurants are paid, and even the paid ones were awful. • Birthday Ruined: I had arranged a birthday cake and wine through guest services, and they assured us the cake would be delivered to our room at 7 PM. We waited. No one came. At 8 PM we called to check, and they casually said the request wasn’t valid because it wasn’t made 24 hours in advance — even though they confirmed it themselves earlier! Totally unacceptable. • Beach Was Dirty: The beach was a huge letdown. It looked beautiful in the photos, but in reality, it was not clean. There were strange red deposits all along the shore – not sure what it was, but it made the water look uninviting and the experience unpleasant. • Pool Bar Chaos: The pool bar had only two staff members serving a huge crowd. We had to wait over 15 minutes just to get a drink. On a hot vacation day, that’s the last thing anyone wants. • The Only Good Thing – Spa: The spa was the only part of this resort that met expectations. Clean, professional, relaxing. Everything else was below 2-star quality. This place does not deserve a 4.7-star rating. If you’re considering it for a special occasion, please look elsewhere. I wouldn’t go back here even for free.
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Jul 02, 2025
Amazing service
Dulce Valencia at Buffett beach was amazing. We love everything about this place. The atmosphere and service is second to none
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Advisory-Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisorySpring Break groups are allowed with Quad Rooms. At least 1 guest must be at least 21. 5 nights minimum stay.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 26.06 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- AdvisoryGuests booking Superior room at Barceló Maya Colonial/Tropical or Barceló Maya Beach/Caribe will not be guaranteed to be placed into the hotel they select. Guests will be assigned either hotel based on occupancy at the time of arrival. Both hotels provide the exact same product and guests staying at either hotel have access to the amenities and facilities at both hotels, which are located within the same resort complex.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed