Barcelo Maya Beach - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

16242 reviews

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  Worst service ever

  I had no choice but to stay at this facility because of the conference I was attending. I have travelled extensively but experienced the worst services at the maya beach during my 5 nights stay. Quality of the buffet food is substandard and most of all the negative and very unfriendly attitudes and manner of the wait staff and bar staff was heart breaking and traumatic. I would strongly urge the management of barcello hotels to retrain and re educate all your wait staff at the restaurants. The quality of the service here is incomparable to all inclusive resorts in Maldives, Thailand and other South East Asian resorts. It was my first trip to Mexico and because of the experiences I had at the maya beach, my impression of Mexico is quite negative. So many beautiful places and hotels around the world and maya beach is definitely not on that caliber of world class hotels.

  Jul 15, 2025
• 

  Not as great

  Extremely disappointed in this place. The check in was a nightmare the receptionist was rude from the second I walked up, she was not trained correctly because had no idea about anything when it came to the resort. They have these nice restaurants that you have to make reservations for I asked if the food at those restaurants were included in the all inclusive she said no that it was extra, so we just made one reservation on our last night there to one of them out of 4, well when we get to our reservation we find out that it is included, meaning we could have tried all of them, because trust me the buffet food that we thought we only included was not all that great. Our room was Uhg the ac didn’t work, the hair dryer sparked and basically killed all the plugs in the room including tv, and fridge then I’m told they can’t change my room till 3 pm the next day so there goes our first day at this place, when they finally change us the entrance door needed like 3 people to push this thing open it was so hard to open and close but atleast the ac worked. At check in I was charged more than what Expedia said, which I did not make a big deal about until this girl calls me at 930 pm to tell me that I still owe a very low amount like why would you call so late for that amount I found that so unprofessional. The market tries to up charge everything. The place won’t let you use outside transportation because they want you to pay their expensive prices.

  Jul 15, 2025
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  This is one of the best hotels I’ve ever stayed at!

  I stayed at this hotel during a Dr. Joe Dispenza retreat, which was held on-site. The hotel is part of a large complex and is just a short walk (about 100 meters) from the sea. There’s a spacious and very clean pool with several fountains right in front of the property, which adds to the relaxing atmosphere. The hotel itself is very clean and peaceful — ideal for rest and reflection. The meeting rooms were large and well-equipped, and the coffee break snacks were both tasty and plentiful. The open buffet offered a rich variety of delicious food and drinks every day. The staff were exceptionally friendly and helpful throughout my stay. Overall, I had a wonderful experience and would highly recommend this hotel to anyone visiting for an event or a relaxing getaway. You won’t be disappointed!

  Jul 15, 2025
• 

  Best experience in Rivera Maya

  The great family vacation experience , with great people and staff at the Barcelo hotels, which I recommend to anyone that would to to have a great experience with family and friends

  Jul 14, 2025
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  Amazing experience at this resort!

  We decided to come back in beginning of June 2025 to this resort. I celebrated my birthday here. We again met the same friendly staff who treated us really well (as friends, not just customers). We met manager who was always asking what we need; his name is Hulio. All staff on reception was organized, very polite, and reacted immediately to meet our needs. Thank you for all the staff at the dining restaurant- there was variety of food, good quality, and positive attitude by the waiters and waitresses. Thank you to Yazmin Flores- manager of buffet who did exceptional job and always greets us with a smile. The VIP staff, Regina Morales, was very professional and was very attentive to us. We appreciate for all your support. We love the beautiful beach that has clean and clear water. Spa was amazing. We used the sports pool every morning. We visited this resort many times and we found exactly what we are looking for many years. We are definitely recommend this resort for everyone, 5+ star resort. Thank you everybody we will definitely be back again next year.

  Jul 14, 2025