Barcelo Bavaro Palace - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

32450 reviews

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  Top notch

  We had a great trip and will return, big thanks to Cesar Guerrero who helped us out with anything we needed.

  Jan 23, 2026
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  Disappointing Experience with a Beautiful View

  I loved the view from the hotel and the beach was absolutely beautiful — definitely the highlight of the stay. The room was very clean, thanks to the attentive housekeeping staff, who were kind and courteous throughout our visit. Unfortunately, the positives end there. The hotel is extremely large and requires a lot of walking to get from one area to another. While golf cart transportation would have been helpful, it wasn’t readily available and was difficult to arrange when requested. This was inconvenient and added to the overall sense of poor service. The Japanese restaurant served food that was better tasting than other options on the resort, but the customer service and wait times were unacceptable. Despite having a reservation, we waited nearly an hour to be seated and another hour before our order was taken. Additionally, I became ill after eating at the buffet, where the food was overly salty, lacked flavor, and seemed poorly handled. The drinks were another disappointment — the liquor tasted cheap, and most cocktails were watered down. Communication with staff was frustrating, especially when trying to coordinate with the concierge or housekeeping for basic requests like towels. It was also unnecessarily difficult to arrange for an offsite makeup artist, which should have been a simple request. The bathroom in our room had a design flaw that caused water from the shower to flood the floor, forcing us to use extra towels just to avoid stepping in water after bathing. Overall, while the scenery was stunning and the room was clean, the lack of quality service, poor food and beverage experience, and communication issues made the stay disappointing. This hotel has potential, but significant improvements are needed in staff responsiveness and guest support.

  Jan 23, 2026
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  I will not recommend; book at your risk

  1. It is a smoking friendly resort so people were smoking everywhere, in the lobby, by the pool, on the beach, even with kids around 2. check in for a family of 4 took 1.5 hours 3. 11 restaurants but no reservation available anywhere or available at odd times during our entire stays. I spent hours arguing with the front desk and concierge service. We only ate at 2 buffet restuarants and 1 sports bar 4. Food quality was bad with very little vegan/vegetarian options

  Jan 23, 2026
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  The worst resort we've ever stayed at

  PLEASE READ...The entire wedding party that we were with got sick from the food at this resort. In addition to that, we also ran into multiple couples buying meds at the onsite pharmacy for their stomachs, nausea, and vomiting...We also had at least one issue with our room daily, to include the following: AC not working, jacuzzi not working, TV not working, toilet not flushing, refrigerator not working, dirty beds, and leaking shower.

  Jan 23, 2026
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  Poor loyalty benefits

  Hotel is ok, loyalty program lack basic benefits, lots of them are on paper, but in fact makes no difference, once you are there, making it non sense to keep going to the same company chain

  Jan 23, 2026