Barcelo Bavaro Palace - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

32722 reviews

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  Going downhill

  This property used to be one of our favorite places to stay, which makes writing this even more disappointing. Unfortunately, the overall experience has gone significantly downhill. From the moment we arrived, the tone was set. Check-in was extremely slow and disorganized, and the employees were surprisingly rude and unwelcoming. What should have been a smooth start to our stay turned into a frustrating wait with little communication. Check-out was no better — long lines, delays, and staff who seemed bothered by basic questions. Throughout our stay, we experienced inconsistent hot water, which is simply unacceptable at this level. The food quality has noticeably declined compared to previous visits — limited variety, inconsistent preparation, and overall just not what it used to be. Service in the restaurants has also deteriorated, with long waits and inattentive staff. Reservations were nearly impossible to secure. We were told the “ambassador” would assist, but instead it became another daily inconvenience. Having to track them down each day just to attempt securing reservations was frustrating, and they were often unresponsive or made the situation more complicated rather than easier. Finding chairs by the pool or beach was another constant issue — there were never enough available, regardless of the time of day. Most concerning, we saw multiple large rats and cockroaches on the property. This is beyond disappointing and raises serious cleanliness concerns. Lastly the hydrotherapy took 38 minutes to get into at the spa which is unacceptable. This hotel was once a wonderful experience, but it is clearly declining in quality, service, and maintenance. We truly hope management takes these issues seriously, but based on our recent stay, we will not be returning.

  Feb 16, 2026
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  Barcelo

  Very clean but dated building. Not sound proof. Could hear everything. Staff was great. Food and drinks were awesome. Beach area felt cramped but still beautiful

  Feb 16, 2026
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  Overall good

  We came from Europe so for us is expensive, overall good value for the price we paid, the beach is stunning the food was ok, we specifically enjoyed the breakfast, the employees are very nice and humble , overall a great experience both for familys and you g couples

  Feb 16, 2026
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  Highly recommend! Beautiful Beach, great resort that has everything

  Ignore all the bad 1 start reviews. The food was incredible, the buffet was huge. If someone can not find something they like from the buffet, that is their problem and not due to the quality of the resort. For those picky eaters who do not want to try international food, there is burgers everyday for lunch and supper, plus pizza, and even a pasta bar where they will make you your own pasta. The buffet sometimes even had lobster and sushi. We ate super well at the resort. We also got to go to the al e cartes for 4 of our 7 nights and they were all super good. Our favourite was the Japanese Teppantaki restaurant where they make the food in front of you. The sports bar is 24/7 so there is always food if you get hungry in between when the restaurants are open. The beach is absolutely stunning. The beach is all white sand and almost no seaweed when we were there in January. Down the beach in front of other resorts, there was more seaweed. There was sea turtles in front of the beach, we got snorkels for free from the resort and swam with the turtles. Since it is a private beach, there are no vendors trying to sell your stuff, which is very different than other resorts down the beach. We thought we booked the adults only but it was a mistake made by the company we booked with and not the resort. At first I was disappointed but we soon found out how much more fun and lively the main resort is and that the adults only side is quite calm with older adults. We had a junior suite and it was really big. The layout was slightly weird with no no wall separating the room from the bathroom with the sink area. But it is not as weird as reviews made it out to be. There is still a door to the toilet and shower. The room was still super beautiful. Each junior suite also had a jacuzzi outside on the balcony. The theatre for night entertainment was huge! The best part was that the seating was very spaced apart with comfortable seating, so you would never end up sitting next to strangers. The shows we went to were super good. A few of the nights we went to the casino and had a blast even though the odds were terrible. During the day time, there was entertainment at either the pool near the bar or the beach. We did one morning of golf. The course was beautiful. There really was something at the resort for everyone. We never left the resort and did not feel the need to. We would bring our families back here and we think they would love it too. We highly recommend

  Feb 15, 2026
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  4 1/2 star not Five star..

  Overall the restaurant dining experiences were generally good, but not great. No “PREMIUM” guest wine list. Had to pay extra for decent wine.

  Feb 15, 2026